Dell DL2200 User Manual

Dell™ PowerVault™

DL2200 Systems

Hardware Owner’s

Manual

Regulatory Model E13S Series Regulatory Type E13S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, W indows Server, and MS-DOS are either trademarks or re gistered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model E13S Series Regulatory Type E13S001

June 2010 Rev. A00

Contents

1 About Your System . . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

Hard-Drive Indicator Patterns

Back-Panel Features and Indicators

. . . . . . . . . . 12

. . . . . . . . . . . . . . 14

. . . . . . . . . . 15

Guidelines for Connecting Optional External Devices

. . . . . . . . . . . . . . . . . . . . . . . . . . 17

NIC Indicator Codes

Power Indicator Codes

Diagnostic Lights

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

Other Information You May Need

. . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . 37

2 Using the System Setup Program and

UEFI Boot Manager

Choosing the System Boot Mode . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . 39

Contents 3

Entering the System Setup Program . . . . . . . . . . . 40

Responding to Error Messages

. . . . . . . . . . . 40

Using the System Setup Program Navigation

. . . . . . . . . . . . . . . . . . . . . . . . . 40

Keys

System Setup Options

Main Screen

Memory Settings Screen

Processor Settings Screen

Boot Settings Screen

Integrated Devices Screen

PCI IRQ Assignments Screen

Serial Communication Screen

Power Management Screen

System Security Screen

Exit Screen

Entering the UEFI Boot Manager

. . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . 43

. . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . 45

. . . . . . . . . . . . 46

. . . . . . . . . . . 47

. . . . . . . . . . . . 48

. . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . 51

Using the UEFI Boot Manager Navigation Keys

. . . . . . . . . . . . . . . . . . . . . . . . . 51

UEFI Boot Manager Screen

UEFI Boot Settings Screen

System Utilities Screen

. . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . 53

System and Setup Password Features

Using the System Password

Using the Setup Password

. . . . . . . . . . . . 53

. . . . . . . . . . . . . 55

. . . . . . . . . . 53

4 Contents

Embedded System Management

. . . . . . . . . . . . . 57

Baseboard Management Controller Configuration

Entering the BMC Setup Module

iDRAC Configuration Utility

. . . . . . . . . . . . . . . 58

Entering the iDRAC Configuration Utility

. . . . . . . . . . 58

. . . . . . 58

. . . 57

3 Installing System Components . . . . . . . . 61

Recommended Tools. . . . . . . . . . . . . . . . . . . 61

Inside the System

Front Bezel (Optional)

Removing the Front Bezel

Installing the Front Bezel

Opening and Closing the System

Opening the System

Closing the System

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

Hard Drives

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank

. . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . 63

. . . . . . . . . . . . . . 64

. . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . 66

. . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . 67

. . . . . . . . . . . . 68

Removing a Hot-Swap Hard Drive

Installing a Hot-Swap Hard Drive

Removing a Hard Drive From a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . . 70

Carrier

Installing a Hard Drive Into a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . . 71

Carrier

. . . . . . . . . 68

. . . . . . . . . 69

Internal Hard Drives

. . . . . . . . . . . . . . . . . . . 71

Removing an Internal Hard Drive Bay

Installing an Internal Hard Drive Bay

Removing an Internal Hard Drive From the Internal Hard-Drive Bay

. . . . . . . . . . . . . . 73

Installing a Hard Drive Into a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . . . 74

Bay

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . 71

. . . . . . . . 73

Contents 5

Removing a Cooling Fan . . . . . . . . . . . . . . 75

Replacing a Cooling Fan

. . . . . . . . . . . . . . 77

Power Supplies

Removing a Power Supply

Installing a Power Supply

Removing the Power Supply Blank

Installing the Power Supply Blank

System Memory

. . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . 78

. . . . . . . . . . . . . . 79

. . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . 80

General Memory Module Installation Guidelines

Mode-Specific Guidelines

Installing Memory Modules

Removing Memory Modules

Expansion Cards and Expansion-Card Risers

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

Removing an Expansion-Card Riser

Installing an Expansion-Card Riser

. . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . 82

. . . . . . . . . . . . . 85

. . . . . . . . . . . . 87

. . . . . . 88

. . . . . . . 88

. . . . . . . . . . . . 90

. . . . . . . . . . . . 92

. . . . . . . . 93

. . . . . . . . . 94

Integrated Storage Controller Card . . . . . . . . . . . 95

Removing the Storage Controller Card

Installing the Storage Controller Card

. . . . . . . 95

. . . . . . . 97

6 Contents

iDRAC6 Express Card

. . . . . . . . . . . . . . . . . . 98

Installing an iDRAC6 Express Card

Removing an iDRAC6 Express Card

iDRAC6 Enterprise Card (Optional)

Installing an iDRAC6 Enterprise Card

Removing an iDRAC6 Enterprise Card

VFlash Media (Optional)

. . . . . . . . . . . . . . . . 103

. . . . . . . . . 98

. . . . . . . . . 99

. . . . . . . . . . 100

. . . . . . . 100

. . . . . . 102

Installing a VFlash Media Card . . . . . . . . . . . 103

Removing a VFlash Media Card

. . . . . . . . . . 103

Processors

System Battery

. . . . . . . . . . . . . . . . . . . . . . . . 103

Removing a Processor

Installing a Processor

. . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . 107

Replacing the System Battery

RAID Battery

Removing the RAID Battery

Installing the RAID Battery

Control Panel Assembly—LED

. . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . 111

. . . . . . . . . . . . . 112

Removing the Control-Panel Module–LED

Installing the Control-Panel Module–LED

Front-Panel I/O Module

. . . . . . . . . . . . . . . . . 115

Removing the Front-Panel I/O Module

Installing the Front-Panel I/O Module

SAS Backplane

. . . . . . . . . . . . . . . . . . . . . 117

Removing the SAS Backplane

Installing the SAS Backplane

. . . . . . . . . . . 108

. . . . . 112

. . . . . 114

. . . . . . . 115

. . . . . . . 117

. . . . . . . . . . . 117

. . . . . . . . . . . 120

Power Distribution Board

. . . . . . . . . . . . . . . . 121

Removing the Power Distribution Board

Replacing the Power Distribution Board

System Board

. . . . . . . . . . . . . . . . . . . . . . 124

Removing the System Board

Installing the System Board

. . . . . . 121

. . . . . . 123

. . . . . . . . . . . . 124

. . . . . . . . . . . . 126

Contents 7

4 Troubleshooting Your System . . . . . . . . 129

Safety First—For You and Your System . . . . . . . . 129

Troubleshooting System Startup Failure

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device

Troubleshooting a NIC

Troubleshooting a Wet System

. . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . 132

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . 129

. . . . . . . . . 130

. . . . . . . . . . . . 130

. . . . . . . . . . 131

. . . . . . . . . . 134

. . . . . . . . . . . 135

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . . . . 136

. . . . . . . . . . . 137

. . . . . . . . . . . . . 139

. . . . . . 136

8 Contents

Troubleshooting an Internal Hard Drive

Troubleshooting a Storage Controller

Troubleshooting Expansion Cards

Troubleshooting Processors

. . . . . . . . . . . 142

. . . . . . . . . . . . . . 144

. . . . . . . . 140

. . . . . . . . . 141

5 Running the System Diagnostics . . . . . . 147

Using Online Diagnostics . . . . . . . . . . . . . . . . 147

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics

Running the Embedded System Diagnostics

Embedded System Diagnostics Testing Options

Using the Custom Test Options

. . . . . . . . . . . . . 149

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . 147

. . . . 148

. . . . . . 148

. . . . 149

. . . . . . . . . . . 149

. . . . . . . . . . 150

6 Jumpers and Connectors . . . . . . . . . . . 151

System Board Jumpers . . . . . . . . . . . . . . . . . 151

System Board Connectors

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . 152

. . . . . . . . . . . . 154

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 157

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 157

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Contents 9

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 39.

<F10> Enters System Services, which opens the Lifecycle Controller.

The controller allows you to access utilities such as embedded system diagnostics. For information on Lifecycle Controller or any of the Lifecycle Controller software components, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals.

<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware

Interface (UEFI) Boot Manager, depending on the system’s boot configuration. See "Using the System Setup Program and UEFI Boot Manager" on page 39.

<F12> Starts Preboot eXecution Environment (PXE) boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC

Configuration Utility, which allows access to the system event log (SEL) and configuration of remote access to the system. For more information, see the BMC or iDRAC user documentation.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

SAS adapter documentation.

<Ctrl><R> Enters the RAID configuration utility. For more information, see the

documentation for your SAS RAID card.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC.

About Your System 11

Front-Panel Features and Indicators

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button,

or Connector

1 LED panel The LED panel has four diagnostic

2 Power-on indicator/

power button

Icon Description

indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 19.

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.

NOTE: When powering on the system,

the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for five seconds.

12 About Your System

Item Indicator, Button,

or Connector

3 NMI button Used to troubleshoot software and device

4 System identification

button

5 Hard drive Up to twelve 3.5" hot-swappable SAS or

6 System identification

panel

7 USB connector Connects USB devices to the system.

Icon Description

driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the back blinks until one of the buttons is pushed again.

SATA drives.

A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.

The ports are USB 2.0-compliant.

8 Video connector Connects a monitor to the system.

About Your System 13

Hard-Drive Indicator Patterns

Figure 1-2. Hard-Drive Indicators

1 hard-drive activity indicator

(green)

Drive-Status Indicator Pattern Condition

Blinks green two times per second Identify drive/preparing for removal

Off Drive ready for insertion or removal

2 hard-drive status indicator

(green and amber)

NOTE: The drive status indicator remains off

until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

Blinks green, amber, and off Drive predicted failure

Blinks amber four times per second Drive failed

14 About Your System

Drive-Status Indicator Pattern Condition

Gb 2

Gb 1

11 12

Blinks green slowly Drive rebuilding

Steady green Drive online

Blinks green three seconds, off three

Rebuild aborted seconds, amber three seconds, and off three seconds

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system.

Figure 1-3. Back-Panel Features and Indicators

Item Indicator, Button, or

Icon Description

Connector

1 Serial connector Connects a serial device to the system.

2 Video connector Connects a VGA display to the system.

3 iDRAC6 Enterprise

port (optional)

4 VFlash media slot

(optional)

Dedicated management port for the optional iDRAC6 Enterprise card.

Connects an external SD memory card for the optional iDRAC6 Enterprise card.

5 USB connectors (2) Connect USB devices to the system.

The ports are USB 2.0-compliant.

6 Ethernet connectors (2) Embedded 10/100/1000 NIC

connectors.

About Your System 15

Item Indicator, Button, or

Connector

7 PCIe expansion card

slots using riser card

Icon Description

Connects one internal and three external PCI Express Generation 2 expansion cards.

Slot 1: PCIe x4, half-length, full-height Slot 2: PCIe x4, full-length, full-height Slot 3: PCIe x8, half-length, full-height Slot 4: PCIe x4, internal slot for

integrated card

NOTE: All four slots are x8 connectors.

8 System identification

connector

9 System status

indicator

10 System identification

button

11 Power supply 2 (PS2) 750 W/1100 W redundant power

12 Power supply 1 (PS1) 750 W/1100 W redundant power

Connects the optional system status indicator assembly through the optional cable management arm.

Lights blue during normal system operation.

Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to blink blue to identify a particular system.

Lights amber when the system needs attention due to a problem.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the chassis back blinks until one of the buttons is pushed again.

supply

16 About Your System

Guidelines for Connecting Optional

External Devices

• Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been installed on the system.

• If necessary, use the System Setup program to enable ports on your system. S

ee "Using the System Setup Program and UEFI Boot Manager" on

page 39.

NIC Indicator Codes

Figure 1-4. NIC Indicators

1 link indicator 2 activity indicator

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid network link

Link indicator is amber The NIC is connected to a valid network link

Activity indicator is green Network data is being sent or received.

The NIC is not connected to the network.

at 1000 Mbps.

at 10/100 Mbps.

About Your System 17

Power Indicator Codes

The power supplies have an indicator that shows whether power is present or a power fault has occurred.

• Not lit — AC power is not connected.

• Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system.

• Amber — Indicates a problem with the power supply.

• Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply. Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.

Figure 1-5. Power Supply Status Indicator

1 power supply status

18 About Your System

Diagnostic Lights

The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

Table 1. Diagnostic Indicator Codes

Code Causes Corrective Action

The system is in a normal off condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the system successfully boots to the operating system.

The system is in a normal operating condition after POST.

BIOS checksum failure detected; system is in recovery mode.

Possible processor failure. See "Troubleshooting Processors"

Plug the system into a working electrical outlet and press the power button.

Information only.

See "Getting Help" on page 157.

on page 144.

Memory failure. See "Troubleshooting System

Memory" on page 137.

Possible expansion card failure.

Possible video failure. See "Getting Help" on page 157.

See "Troubleshooting Expansion Cards" on page 142.

About Your System 19

Table 1. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Hard drive failure. Ensure that the hard drive are

properly connected. See "Hard Drives" on page 67 for information on the drives installed in your system.

Possible USB failure. See "Troubleshooting a USB

Device" on page 130.

No memory modules detected.

System board failure. See "Getting Help" on page 157.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible system resource configuration error.

Other failure. Ensure that the hard drives are

See "Troubleshooting System Memory" on page 137.

See "Getting Help" on page 157.

See "Contacting Dell" on page 157.

properly connected. See "Troubleshooting a Hard Drive" on page 139 for the appropriate drive installed in your system. If the problem persists, see "Getting Help" on page 157.

20 About Your System

System Messages

System messages appear on the screen to notify you of a possible problem with the system.

NOTE: If you receive a system message not listed in the table, check the

documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action.

Message Causes Corrective Actions

128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs. Pairs must be matched in size and geometry.

Alert! Advanced ECC Memory Mode disabled! Memory configuration does not support Advanced ECC Memory Mode.

The Advanced ECC option was enabled in BIOS, but is no longer valid due to an unsupported memory configuration, possibly a faulty or removed memory module. The Advanced ECC setting has been disabled.

Advanced ECC Memory Mode was enabled in the system setup program, but the current configuration does not support Advanced ECC Memory Mode. A memory module may be faulty.

Check other messages for a faulty memory module. Reconfigure the memory modules for Advanced ECC mode. See "System Memory" on page 80.

Ensure that the memory modules are installed in a configuration that supports Advanced ECC Memory Mode. Check other system messages for additional information for possible causes. For memory configuration information, see "General Memory Module Installation Guidelines" on page 81. If the problem persists, see "Troubleshooting System Memory" on page 137.

About Your System 21

Message Causes Corrective Actions

Alert! iDRAC6 not responding. Rebooting.

Alert! iDRAC6 not responding. Power required may exceed PSU wattage.

Alert! Continuing system boot accepts the risk that system may power down without warning.

Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.

The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system reboots.

The optional iDRAC6 stops responding.

The optional iDRAC6 was remotely reset while system was booting.

After AC recovery, the optional iDRAC6 takes longer than normal to boot.

The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system still runs, but without node interleaving.

Wait for the system to reboot.

Remove AC power to the system for 10 seconds and restart the system.

Ensure that the memory modules are installed in a configuration that supports node interleaving. Check other system messages for additional information for possible causes. For memory configuration information, see "General Memory Module Installation Guidelines" on page 81. If the problem persists, see "Troubleshooting System Memory" on page 137.

22 About Your System

Message Causes Corrective Actions

Alert! Power required exceeds PSU wattage. Check PSU and system configuration.

Alert! Continuing system boot accepts the risk that system may power down without warning.

The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies.

If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with high output power supplies to use the components. See "Power Supplies" on page 77.

Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

Memory sparing or memory mirroring was enabled in the system setup program, but the current configuration does not support redundant memory. A memory module may be faulty.

Check the memory modules for failure. See "Troubleshooting System Memory" on page 137. Reset the memory setting, if appropriate. See "Using the System Setup Program and UEFI Boot Manager" on page 39.

Alert! System fatal error during previous boot.

BIOS MANUFACTURING

An error caused the system to reboot.

System is in manufacturing mode.

Check other system messages for additional information for possible causes.

Reboot to take the system out of manufacturing mode.

MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.

About Your System 23

Message Causes Corrective Actions

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP.

CPU set to minimum frequency.

CPU x installed with no memory.

Remote BIOS update attempt failed.

NVRAM_CLR jumper is installed in the clear setting. CMOS has been cleared.

The processor speed may be intentionally set lower for power conservation.

Memory modules are required but not installed in the indicated processor’s memory slots.

Retry the BIOS update. If problem persists, see "Getting Help" on page 157.

Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location. Restart the system and re-enter the BIOS settings. See "Using the System Setup Program and UEFI Boot Manager" on page 39.

If not an intentional setting, check any other system messages for possible causes.

Install memory modules for the processor. See "System Memory" on page 80.

24 About Your System

Message Causes Corrective Actions

CPUs with different cache sizes detected.

CPUs with different core sizes detected! System halted.

CPUs with different logical processors detected! System halted.

CPUs with different power rating detected! System halted.

Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed.

Decreasing available memory.

DIMM configuration on each CPU should match.

Mismatched processors have been installed in the system.

The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI.

Faulty or improperly installed memory modules.

Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical.

Ensure that all processors have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 103.

Ensure that the boot mode is set correctly and that the proper bootable media is available. See "Using the System Setup Program and UEFI Boot Manager" on page 39.

Reseat the memory modules. See "Troubleshooting System Memory" on page 137.

Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81.

About Your System 25

Message Causes Corrective Actions

Embedded NICx and NIC

OS NIC=

|DISABLED>

Management Shared NIC=

<ENABLED

The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools.

Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 131.

|DISABLED>.

Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors.

Gate A20 failure. Faulty keyboard controller;

Invalid configuration information please run SETUP program.

Invalid PCIe card found in the Internal_Storage slot!

Keyboard fuse has failed.

Mouse or keyboard cable is loose or improperly connected.

Defective mouse or keyboard. Ensure that the mouse or

faulty system board.

An invalid system configuration caused a system to stop responding.

The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot.

Overcurrent detected at the keyboard connector.

Reseat the mouse or keyboard cable.

keyboard is operational. See "Troubleshooting a USB Device" on page 130.

See "Getting Help" on page 157.

Run the System Setup program and review the current settings. See "Using the System Setup Program and UEFI Boot Manager" on page 39.

Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "RAID Battery" on page 111.

See "Getting Help" on page 157.

26 About Your System

Message Causes Corrective Actions

Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.

Manufacturing mode detected.

Maximum rank count exceeded. The following DIMM has been disabled:

Memory Initialization Warning: Memory size may be reduced.

Memory set to minimum frequency.

The USB ports are disabled in the system BIOS.

System is in manufacturing mode.

Invalid memory configuration. The system runs but with the specified memory module disabled.

Invalid memory configuration. The system runs but with less memory than is physically available.

The memory frequency may be intentionally set lower for power conservation.

The current memory configuration may support only the minimum frequency.

Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See "Entering the System Setup Program" on page 40.

Reboot to take the system out of manufacturing mode.

Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81.

If not an intentional setting, check any other system messages for possible causes.

Ensure that your memory configuration supports the higher frequency. See "General Memory Module Installation Guidelines" on page 81.

About Your System 27

Message Causes Corrective Actions

Memory tests terminated by keystroke.

MEMTEST lane failure detected on

Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry.

No boot device available.

POST memory test was terminated by pressing the spacebar.

Invalid memory configuration. Mismatched memory modules are

installed.

The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled.

Faulty or missing hard drive, or hard drive subsystem, or no bootable USB key installed.

Information only.

Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81.

Reconfigure the memory modules for Memory Mirroring mode. See "System Memory" on page 80.

Use a bootable USB key or hard drive. If the problem persists, see "Troubleshooting a USB Device" on page 130 and "Troubleshooting a Hard Drive" on page 139. See "Using the System Setup Program and UEFI Boot Manager" on page 39 for information on setting the order of boot devices.

28 About Your System

Message Causes Corrective Actions

No boot sector on hard drive.

No timer tick interrupt.

PCIe Training Error: Expected Link Width is Actual Link Width is

Plug & Play Configuration Error.

Quad rank DIMM detected after single rank or dual rank DIMM in socket.

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

Faulty system board. See "Getting Help" on

Faulty or improperly installed PCIe card in the

specified slot.

Error encountered in initializing PCIe device; faulty system board.

Invalid memory configuration.

Check the hard drive configuration settings in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 39. If necessary, install the operating system on your hard drive. See your operating system documentation.

page 157.

Reseat the PCIe card in the specified slot number. See "Troubleshooting Expansion Cards" on page 142. If the problem persists, see "Getting Help" on page 157.

Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 142.

Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81.

About Your System 29

Message Causes Corrective Actions

Read fault Requested sector

not found.

SATA Port device not found.

Sector not found. Seek error. Seek operation

failed.

Shutdown failure.

Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots.

The operating system cannot read from the hard drive or USB device, the system could not find a particular sector on the disk, or the requested sector is defective.

There is no device connected to the specified SATA port.

Faulty hard drive, USB device, or USB medium.

General system error. See "Getting Help" on

The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled.

Replace the USB medium and device. Ensure that the USB cables and SAS/SATA backplane cables are properly connected. See "Troubleshooting a USB Device" on page 130 or "Troubleshooting a Hard Drive" on page 139 for the appropriate drive(s) installed in your system.

Information only.

Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 130 or "Troubleshooting a Hard Drive" on page 139 for the appropriate drive(s) installed in your system.

page 157.

Reconfigure the memory modules for Memory Sparing mode. See "System Memory" on page 80.

30 About Your System

+ 134 hidden pages