Dell 7486 User Manual

Inspiron Chromebook 7486

Setup and Specications

Computer Model: Inspiron Chromebook 7486
Regulatory Model: P94G
Regulatory Type: P94G001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks

may be trademarks of their respective owners.

2018 - 08

Rev. A00

Contents

1 Set up your Inspiron Chromebook 7486..........................................................................................................5

2 Views of Inspiron Chromebook 7486..............................................................................................................6

Front.................................................................................................................................................................................... 6

Right.................................................................................................................................................................................... 6

Left.......................................................................................................................................................................................7

Base..................................................................................................................................................................................... 7

Display..................................................................................................................................................................................8

Bottom.................................................................................................................................................................................8

Modes..................................................................................................................................................................................9

Notebook.......................................................................................................................................................................9

Tablet.............................................................................................................................................................................9

Stand............................................................................................................................................................................. 9

Tent...............................................................................................................................................................................10

3 Specications of Inspiron Chromebook 7486................................................................................................ 11

Computer model................................................................................................................................................................11

Dimensions and weight.....................................................................................................................................................11

Processors..........................................................................................................................................................................11

Operating system..............................................................................................................................................................12

Memory..............................................................................................................................................................................12

Ports and connectors.......................................................................................................................................................12

Communications............................................................................................................................................................... 13

Wireless module.......................................................................................................................................................... 13

Audio...................................................................................................................................................................................13

Storage...............................................................................................................................................................................14

Media-card reader............................................................................................................................................................14

Keyboard............................................................................................................................................................................14

Special keys.................................................................................................................................................................15

Camera...............................................................................................................................................................................16

Touchpad............................................................................................................................................................................17

Touchpad gestures......................................................................................................................................................17

Power adapter...................................................................................................................................................................17

Battery............................................................................................................................................................................... 18

Display................................................................................................................................................................................ 18

Computer environment....................................................................................................................................................19

4 Chrome operating system recovery............................................................................................................. 20

Recovering the Chrome operating system...................................................................................................................20

Reinstall the Chrome operating system.........................................................................................................................21

"Chrome OS verication is turned o" message.......................................................................................................... 21

5 Basic troubleshooting.................................................................................................................................. 22

Contents

3

Power issues.....................................................................................................................................................................22

Display issue................................................................................................................................................................23

Audio, screen, and camera issues............................................................................................................................ 23

Bluetooth issue...........................................................................................................................................................24

Touchpad and Hotkeys issues.................................................................................................................................. 24

Chrome OS issue....................................................................................................................................................... 25

6 Contacting Dell............................................................................................................................................ 27

4 Contents

Set up your Inspiron Chromebook 7486

NOTE: The images in this document may dier from your computer depending on the conguration you ordered.

1 Connect the power adapter and press the power button.

1

NOTE: When you receive a new Inspiron Chromebook, the battery is in the shipping mode. Google recommends charging

your Inspiron Chromebook for 30 minutes before switching on the system.

NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press the

power button to turn on the computer.

2 On the Welcome screen, select your language, keyboard layout, select a network that you want the Chromebook to connect to. If you

are connecting to a secured network, enter the password to access the network when prompted.. After making the desired selections,

Continue.

click

NOTE

: An option to enable Chrome OS to send usage statistics and crash reports to Google automatically is selected by

default. You may choose to clear this selection before you proceed.

3 The next screen displays the Chrome OS terms of agreement. Click Accept and continue.
4 The next screen enables you to sign in using your Google account. If you do not have a Google account, you can create one or you can

choose to browse as a guest.

NOTE

: When the device is set for enterprise enrollment, contact the network administrator to register your device or press

CTRL + Alt + E to cancel enterprise enrollment.

5 After signing in, the Inspiron Chromebook's desktop appears. The Chrome OS has preinstalled applications such as Google Apps,

Chrome Browser, Gmail, Google Search (which also launches the Chrome Browser), Google Docs, YouTube, and the Get Started App.

Set up your Inspiron Chromebook 7486 5

Front

1 Stylus slot

Dock the stylus into the slot after use.

Right

2

Views of Inspiron Chromebook 7486

1 Power button

Press to turn on the computer if it is turned o, in sleep state, or in hibernate state.

Press to put the computer in sleep state if it is turned on.

Press and hold to force shut-down the computer.

2 Volume-control button

Press to increase or decrease the volume.

3 microSD-card slot

Reads from and writes to the microSD-card.

4 USB 3.1 Gen 1 (Type-C) port/DisplayPort

Connect peripherals such as external storage devices, printers, and external displays. Provides data transfer speeds up to 5 Gbps.

: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

NOTE

6 Views of Inspiron Chromebook 7486

Left

1 Power adapter/USB 3.1 Gen 1 (Type-C) port

Connect a power adapter to provide power to your computer and charge the battery.

Connect peripherals such as external storage devices, printers, and so on. Provides data transfer speeds up to 5 Gbps.

2 USB 3.1 Gen 1 port

Connect peripherals such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.

3 Headset port

Connect headphones or a headset (headphone and microphone combo).

Base

1 Left-click area

Press to left-click.

2 Touchpad

Move your nger on the touchpad to move the mouse pointer. Tap to left-click and two nger tap to right-click.

3 Right-click area

Press to right-click.

Views of Inspiron Chromebook 7486

7

Display

1 Left microphone

Provides digital sound input for audio recording and voice calls.

2 Camera-status light

Turns on when the camera is in use.

3 Camera

Enables you to video chat, capture photos, and record videos.

4 Right microphone

Provides digital sound input for audio recording and voice calls.

Bottom

8

Views of Inspiron Chromebook 7486

1 Left speaker

Provides audio output.

2 Service Tag label

The Service Tag is a unique alphanumeric identier that enables Dell service technicians to identify the hardware components in your
computer and access warranty information.

3 Right speaker

Provides audio output.

Modes

Notebook

Tablet

Stand

Views of Inspiron Chromebook 7486

9

Tent

10 Views of Inspiron Chromebook 7486

Specications of Inspiron Chromebook 7486

Computer model

Inspiron Chromebook 7486

Dimensions and weight

Table 1. Dimensions and weight

Height:

3

Front

Rear

Width

Depth

Weight 1.81 kg (3.99 lb)

16.76 mm (0.66 in.)

17.70 mm (0.70 in.)

328.88 mm (12.95 in.)

230.07 mm (9.06 in.)

NOTE: The weight of your computer depends on the conguration

ordered and the manufacturing variability.

Processors

Table 2.

Processor specications

Processor

Wattage

Core count

Thread count

8th Generation Intel Core i3 (Ci3-8130U)

15 W

2

4

Speed

L2 cache

L3 cache

Integrated graphics

Up to 3.4 GHz

512 KB

4 MB

Supported

Specications of Inspiron Chromebook 7486 11

Operating system

Chrome OS

Memory

Table 3. Memory specications

Slots

Type

Speed

Minimum memory

Memory per slot

Congurations supported

Ports and connectors

Table 4.

Ports and connectors specications

External:

Network

USB

None (Memory is integrated on the system
board)

DDR4

2400 MHz

4 GB

Not applicable

4 GB DDR4 at 2400 MHz

Not applicable

• One USB 3.1 Gen 1 port

• One Power adapter port/USB 3.1 Gen 1 (Type-C) port

• One USB 3.1 Gen 1 (Type-C) port/DisplayPort

Audio

Video

Memory card reader

Micro subscriber identity module (uSIM) card

Docking port

Express card

Power adapter port

Smart card reader

Security

12 Specications of Inspiron Chromebook 7486

One headset port

USB 3.1 Gen 1 (Type-C) port/DisplayPort

One micro-SD slot

Not supported

Not supported

Not supported

One Power adapter port/USB 3.1 Gen 1 (Type-C) port

Not supported

Not supported

Legacy ports

Communications

Wireless module

Table 5. Wireless module specications

Not supported

Model number

Transfer rate

Frequency bands supported

Wireless standards

Encryption

Bluetooth

Audio

Table 6.

Audio specications

Type

Controller

Stereo conversion

Intel 7265

Up to 867 Mbps

Dual band 2.4 GHz/5 GHz

Wi-Fi 802.11b/g/a/n/ac

• 64-bit/128-bit WEP

• AES-CCMP

• TKIP

Bluetooth 4.2

High Denition Audio

Dialog DA7219-02VBA

Supported

Internal interface

External interface

Speakers

Internal speaker amplier

External volume controls

Speaker output:

Average

Peak

I2S (Inter-IC Sound)

• Digital microphone input on camera
module

• Headset combo jack (stereo
headphones/microphone-in)

Supported

Supported

Supported

2 W

2.5 W

Specications of Inspiron Chromebook 7486 13

Subwoofer output

Not supported

Microphone

Supported

Storage

Table 7. Storage specications

Storage type Interface type Capacity

One embedded MultiMedia card (eMMC) eMMC

• 64 GB

• 128 GB

Media-card reader

Table 8. Media-card reader specications

Type

Cards supported

One microSD card slot

Secure Digital (SD)

Keyboard

Table 9.

Keyboard specications

Type

Layout

Number of keys

Size

Shortcut keys Some keys on your keyboard have two symbols on them. These

• RGB Backlit keyboard

• RGB per Key keyboard

QWERTY

United States: 74 keys

• X = 19.00 mm key pitch

• Y = 18.05 mm key pitch

keys can be used to type alternate characters or to perform
secondary functions. To type the alternate character, press Shift
and the desired key.

14 Specications of Inspiron Chromebook 7486

Special keys

Dell Inspiron Chromebook keyboards have extra features to help you browse the web eciently. The keyboard contains a dedicated search
key and a new row of web shortcut keys. A standard USB Windows keyboard can also be used with the Chromebook, using the same
keyboard shortcuts.

Keyboard keys function

The Chromebook keyboard is designed to help you access the features that you need the most. The table below is an overview of the
special keys on the top row of the keyboard:

Table 10. Special keys

Keys Description

Go to the previous page in browser history

Go to the next page in browser history

Reload active page

Enter Immersive mode, which hides the tabs and launcher

Enter Overview mode, which shows all windows

Decrease brightness

Increase brightness

Mute

Specications of Inspiron Chromebook 7486 15

Keys Description

Decrease volume

Increase volume

Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key
is normally located.

Keyboard shortcut keys

Table 11. Shortcut keys

Function Combination keys

Page up Press Alt and the up arrow

Page down Press Alt and the down arrow

Home Press Ctrl+Alt, and the up arrow

End Press, Ctrl+Alt and the down arrow

Delete Press Alt+Backspace

Toggle the bookmark bar Ctrl+Shift+B

Search current webpage Ctrl+F

Open a new tab Ctrl+T

Open a new window Ctrl+N

Open the link you clicked in a new background tab Press Alt and click a link

Switch to next tab Ctrl+Tab

Switch to next window Switch to next window

Sign out of Google Account Ctrl+Shift+Q

Close current tab Ctrl+W

To access the keyboard on the screen and to see more shortcuts, press Ctrl+Alt+?.

Camera

Table 12.

Number of cameras

Type

Location

Sensor type

Resolution:

Camera specications

16 Specications of Inspiron Chromebook 7486

One

One Full HD xed focus

Front camera

CMOS sensor technology

Camera:

Still image

Video

Diagonal viewing angle:

Camera

Touchpad

Table 13. Touchpad specications

Resolution:

Horizontal

Vertical

Dimensions:

Horizontal

Vertical

1920 x 1080 (FHD)

1920 x 1080 (FHD) at 30 fps

87.6 degrees (Optical) ; 94 degrees (Mechanical)

3220

1952

105 mm (4.13 in.)

65 mm (2.56 in.)

Touchpad gestures

For more information about touchpad gestures for Inspiron Chromebook, see the Google Chromebook Help at support.google.com.

Power adapter

Table 14.

Type

Diameter (connector)

Input voltage

Input frequency

Input current (maximum)

Output current (continuous)

Rated output voltage

Temperature range:

Power adapter specications

45 W

Not applicable

100 VAC-240 VAC

50 Hz-60 Hz

1.30 A

2.25 A/3 A

5 VDC/9 VDC/15 VDC/20 VDC

Operating

0°C to 40°C (32°F to 104°F)

Specications of Inspiron Chromebook 7486 17

Storage

Battery

Table 15. Battery specications

–40°C to 70°C (–40°F to 158°F)

Type

Voltage

Weight (maximum)

Dimensions:

Height

Depth

Width

Temperature range:

Operating

Storage

Operating time

Charging time (approximate) 4 hours (when the computer is o)

4-cell “smart” lithium-ion (56 WHr)

15.20 VDC

0.25 kg (0.55 lb)

5.90 mm (0.23 in.)

98.20 mm (3.87 in.)

233.37 mm (9.19 in.)

0°C to 35°C (32°F to 95°F)

–40°C to 65°C (–40°F to 149°F)

Varies depending on operating conditions and
can signicantly reduce under certain power­intensive conditions.

Life span (approximate)

Display

Table 16.

Type

Panel technology

Luminance (typical)

Dimensions (active area):

Native resolution

Display specications

Height

Width

Diagonal

300 discharge/charge cycles

14-inch FHD TrueLife LED Backlight with EMR Pen
support

In-plane Switchin(IPS) panel

260 nits

174.02 mm (6.85 in.)

309.37 mm (12.18 in.)

354.95 mm (14 in.)

1920 x 1080

18 Specications of Inspiron Chromebook 7486

Megapixels

262,144

Pixels Per Inch (PPI)

Contrast ratio (minimum)

Response time (maximum)

Refresh rate

Horizontal view angle

Vertical view angle

Pixel pitch

Power consumption (maximum)

Touch options

Computer environment

Airborne contaminant level: G1 as dened by ISA-S71.04-1985

Table 17.

Computer environment

157

16:9

35 msec rise/fall

60 Hz

+/- 80 degrees

+/- 80 degrees

0.161 mm

3.9 W

Yes

Temperature range

Relative humidity (maximum)

Vibration (maximum)

Shock (maximum)

Altitude (maximum)

* Measured using a random vibration spectrum that simulates user environment.

† Measured using a 2 ms half-sine pulse when the hard drive is in use.

‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.

0°C to 35°C (32°F to 95°F) –40°C to 65°C (–40°F to 149°F)

10% to 90% (non-condensing) 0% to 95% (non-condensing)

0.66 GRMS 1.30 GRMS

110 G† 160 G‡

–15.2 m to 3,048 m (–50 ft to 10,000 ft) –15.2 m to 10,668 m (–50 ft to 35,000 ft)

Operating Storage

Specications

of Inspiron Chromebook 7486 19

4

Chrome operating system recovery

Recovering the Chrome operating system

Install a new version of the Chrome operating system on your Inspiron Chromebook by going through the recovery process. You may want
to go through this process if you are having problems updating your Inspiron Chromebook or if it stops working.

NOTE: All account information and data stored on your Inspiron Chromebook, such as photos, downloaded les, and saved

networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and
any data synced to these accounts are not aected by the recovery process. After the recovery process is complete, you will be
guided through the initial setup again.

Prerequisites:

• A Chrome device, Windows, Mac, or the Linux computer with administrative rights.

• A 4 GB or larger USB ash drive or SD card.

Step 1: Check for the "Chrome OS is missing or damaged" message

If you see this message, you can rst try to perform a hard reset on your Inspiron Chromebook by pressing Refresh + Power. If you still see
this message after performing a hard reset, please proceed to Step 2.

If you see the Chrome OS verication is turned o message, refer to Chrome OS verication is turned o section below.

Step 2: Create the recovery USB ash drive or SD card

Insert a USB ash drive or SD card into your computer and follow the instructions below:

Table 18. Inspiron Chromebook recovery

Operating System Instructions

Chrome Device Instructions Create a recovery ash drive by using the Image Burner. The tool

may not be available in all languages.

1 Type chrome://imageburner into the omnibox (browser's

address bar).

2 Run the tool and follow the instructions that appear on your

screen.

NOTE: When recovering your Chrome operating system,

ensure to create the recovery ash drive on the same
model.

Windows Instructions

1 Click this link to download the Recovery Tool.
2 Run the tool and follow the instructions that appear on your

screen.

3 After you recover your Chrome operating system, you must

format your USB ash drive or SD card using the Recovery
Tool.

20 Chrome operating system recovery

Operating System Instructions

NOTE: If you do not format your USB ash drive or

SD card, you will not be able to use all the storage
space on your external device. Also, your USB ash
drive or SD card may not be recognized by
Windows.

Mac Instructions Create a recovery ash drive by using the Recovery Tool. The tool

may not be available in all languages.

1 Click this link to download the Recovery Tool.
2 Run the tool and follow the instructions that appear on your

screen.

After the process is complete, you might see an alert saying your
USB drive or SD card is unreadable. If this fails, try removing and
reinserting your USB drive or SD card. Your USB drive or SD card
should now be ready to use for recovery.

Linux Instructions Create a recovery ash drive by using the Recovery Tool. The tool

may not be available in all languages.

1 Click this link to download the Recovery Tool.
2 Modify the script permissions to allow execution with the

following command: $ & sudo chmod 755 linux_recovery.sh.

3 Run the script with root privileges with the following

command:$ sudo bash linux_recovery.sh.

4 Follow the prompts from the tool to complete building the

operating system image.

Reinstall the Chrome operating system

1 Start your Inspiron Chromebook.
2 When the Chrome OS is missing or damaged screen appears, insert the USB ash drive or SD card you created into the USB port or

SD card slot on your Chrome device.
3 Wait for the Inspiron Chromebook to boot up from the ash drive.
4 Follow the instructions that appear on the screen.
5 On successful installation of the Chrome operating system, you will be prompted to remove the USB ash drive or SD card.
6 Remove the USB ash drive or SD card when prompted, and your Inspiron Chromebook will automatically restart.

You should now be able to start your Inspiron Chromebook as normal. Because the data stored on your Inspiron Chromebook has been
cleared, you will need to go through the initial setup again. Make sure you sign in with your primary Google Account, because this account
will be set as the owner account.

"Chrome OS verication is turned o" message

By default, Inspiron Chromebooks are set to the normal user mode. If you've set the user mode to developer mode instead, you'll see a
screen with the message "Chrome OS verication is turned o" when you start up. Use the developer mode if you want to test your own
version of the Chrome operating system.

Press Ctrl+D to enter developer mode. If you press the space bar instead, you'll see a screen asking to recover your device.

Chrome operating system recovery

21

Basic troubleshooting

This page contains all the information for Inspiron Chromebook basic troubleshooting.

NOTE: Refer to Google Help Center for the online troubleshooter.

NOTE: Resetting the Inspiron Chromebook, also known as Powerwash, can be attempted before Recovering the Inspiron

Chromebook. Recovering the Inspiron Chromebook is the last resort.

Power issues

Table 19. Power issue

Issue Possible solutions

Inspiron Chromebook would not Power On or charge If the Inspiron Chromebook will not turn on, follow these steps:

1 Remove all external devices.

a If the Inspiron Chromebook starts, reconnect devices

one at a time while restarting the computer to gure out
which device is causing the problem. You are done.

b If the Inspiron Chromebook still does not start or exhibits

the same problem, do not reconnect anything, and
continue troubleshooting.

2 The battery might have gone into a deep discharge state. Plug

the Inspiron Chromebook into the AC adapter and let it charge
for at least 30 minutes and try turning it on again.

5

NOTE: Google Chromebook Help recommends a

charge time of 30 minutes. For further information,
see Chromebook won't turn on or won't
chargeunder the System problems section on

support.google.com.

NOTE: When a new Inspiron Chromebook is used

for the rst time, the battery is still in shipping
mode. To resolve this issue, turn o the Inspiron
Chromebook and plug in the AC adapter and turn on
the Inspiron Chromebook again.

3 Depending on the Inspiron Chromebook you have, you may

see a power indicator light close to the charging port. If you
have let the Inspiron Chromebook charge and the light is not
coming on, perform a hard reset.

NOTE

: You can perform a hard reset by pressing

Refresh + Power.

4 Use a dierent AC adapter with the same power voltage.
5 Remove the AC adapter, and turn on with the battery power

only.

22 Basic troubleshooting

Display issue

Table 20. Display issue

Issue Possible solutions

Screen is Blank If the Inspiron Chromebook's screen is blank, try the following

troubleshooting steps to resolve the issue, checking to see if the
screen turns on after each step:

1 Make sure the Inspiron Chromebook is on. If you are using the

battery, plug the Inspiron Chromebook in and press the power
button.

2 Restart the Inspiron Chromebook by holding the power button

down until the device turns o, then turn it back on again.

3 Reset or Recover the Inspiron Chromebook.

Audio, screen, and camera issues

Table 21. Audio, screen, and camera issues

Issue Possible solutions

Audio issues If you hear static, or the volume from the speakers is low when

attempting to listen to audio:

1 Make sure the device is not muted. Try adjusting the volume.
2 Try rebooting the Inspiron Chromebook.
3 Try playing audio from various sources, including YouTube and

audio les stored locally on the Inspiron Chromebook.

If the speakers are not responding when attempting to listen to
audio:

1 Unplug the device from all cables (USB, headphones, and

displays).

2 Try playing audio from various sources, including YouTube and

audio les stored locally on the Inspiron Chromebook.
3 Try rebooting the Inspiron Chromebook.
4 If audio still does not respond, try to Reset or Recover the

Chomebook.

Screen issues If the screen is not operating properly (images are too dark or no

image is appearing):

1 Try adjusting the brightness with the brightness keys at the

top of the keyboard.
2 In the status area in the bottom-right of the screen, check the

display and make sure there are no issues with a mirrored or

extended display.
3 Try rebooting the Inspiron Chromebook
4 If the screen issues persist, try to Reset or Recover the

Chomebook.

Camera issues If the camera is not operating properly (blurry images or poor

performance):

Basic troubleshooting 23

Issue Possible solutions

1 Check that the camera is not being blocked or covered by a

privacy screen or other obstruction.
2 Try using dierent apps that use the camera. Try a Google+

Hangout or the onboard camera app
3 Try rebooting the Inspiron Chromebook
4 If the camera issues persist, try to Reset or Recover the

Chomebook.

Bluetooth issue

Table 22. Bluetooth issue

Issue Possible solutions

Bluetooth issues If you run into issues while attempting to pair or use a Bluetooth

device with the Inspiron Chromebook, try the following steps to
resolve the issue:

1 First, make sure that the Bluetooth device you are trying to

pair is supported by the Inspiron Chromebook.
2 Try disabling and re-enabling Bluetooth connectivity from the

status area in the lower-right corner.
3 Try restarting the Inspiron Chromebook.
4 If you are still encountering issue with bluetooth, try to Reset

or Recover the Chomebook.

Touchpad and Hotkeys issues

Table 23. Touchpad and hotkeys issues

Issue Possible solutions

Touchpad not responding If the touch pad has stopped responding, try the following steps to

resolve the issue:

1 Try moving the cursor after each step.
2 Click the Esc key several times.
3 Drumroll the ngers across the touch pad for a few seconds.
4 Restart the Chrome OS by pressing the power button until

the device turns o, and then turn it on again.
5 If the cursor still does not move when using the touch pad, try

logging in from the Guest account using the tab key to

navigate.
6 If users experience touch pad issues with the account that is

not the owner (primary) account, delete the user account and

re-create it. Again, use the tab key to navigate.
7 If none of the above steps work, try to Reset or Recover the

Chromebook.

Top row of keys (Hotkeys) not responding If a hotkey (like the volume or brightness keys) are not responding,

try the following troubleshooting steps:

NOTE: Ensure to test the keys after each troubleshooting

step.

24 Basic troubleshooting

Issue Possible solutions

1 If the aected key is volume or brightness, check to make

sure you are not at the upper or lower limit for that setting.
2 If the backward or forward buttons do not work, check that

the same icons in a web browser are not grayed out. For

example, if the back button on a web page is grayed, this is

because the browser is not aware of a page to move

backward to.
3 Restart the Chrome OS by holding down the power button

until the device turns o, and then turn it back on again.
4 Try using the keys in the Guest account.
5 If users experience hotkey issues with the account that is not

the owner (primary) account, delete the user account and re-

create it.
6 If none of the above steps work, try to Reset or Recover the

Chomebook.

Chrome OS issue

Table 24. Chrome OS issue

Issue Possible solutions

He’s Dead, Jim! error message If the Inspiron Chromebook becomes slow or unresponsive, and the

He's Dead, Jim! error message appears, the system could be

running low on memory.

NOTE: If you terminated the process using Google

Chrome's Task Manager, the system's task manager, or
with a command line tool, this message will appear as well.

1 If the page was not ended intentionally, reload the page to

continue. If the message continues to appear, try closing

inactive tabs or other programs to free up more memory.
2 If issue persists, please see He's Dead, Jim! from Google

knowledge base.

Chrome OS is missing or damaged If the Inspiron Chromebook does not start and displays the

message, Chrome OS is missing or damaged. Please insert a
recovery USB stick into the USB ports on the device:

Perform a system recovery. See performing Recover Inspiron
Chromebook for more information.

Chrome OS stops responding and nothing moves on the computer
display

Lost/Forget Sign-in password (Chrome OS) If you lost/forget the sign-in password to the Inspiron Chromebook,

If the Chrome OS stops responding and nothing moves on the
computer display, try the following steps to resolve the issue:

1 Turn o the computer.
2 Disconnect all peripheral devices, and remove all USB devices

and media cards.
3 Disconnect the AC adapter.
4 Press and hold the power button for 10 seconds.
5 Reconnect the AC adapter, and turn on the system.
6 If issue persists, please perform a Reset or Recover the

Inspiron Chromebook.

try the following steps to resolve the issue:

1 Check if this is a managed device (Enterprise enrolled device).

Basic troubleshooting 25

Issue Possible solutions

a If this is a managed device, please contact the

administrator to have them reset the password via
Google Admin Console.

b If this is not a managed device, please proceed with the

following steps:
2 Sign in as guest or use a dierent PC.
3 Open an internet browser, and navigate to https://

www.google.com/accounts/recovery/.

4 Select I do not know my password, and then enter the email

address that you use to sign in to Google.

5 Click Continue and follow the on-screen instructions to reset

the password.

Other Inspiron Chromebook lock up or freeze symptoms that are
not listed here

I am unable to recover my Inspiron Chromebook To help ensure that you are running the latest version of Chrome

An error message An unexpected error has occurred. Try the following steps to resolve the issue:

An error message You are using an out-of-date Chrome OS

recovery image.

You successfully recovered your Inspiron Chromebook but now you
can not use your USB or SD card with Windows

You successfully recovered your Inspiron Chromebook but now
Windows does not recognize the size of the USB or SD card used
for recovery.

If none of the above symptoms match the Inspiron Chromebook’s
issue, refer to Google Help Center for the online troubleshooter and
more help.

operating system once you recover your Inspiron Chromebook, we
recommend creating the recovery media with the latest version of
Chrome operating system and avoid using recovery media that may
contain an older version of the operating system.

1 Conrm that you successfully completed all instructions as

specied in Step 2: Create the recovery USB ash drive or SD

card.

2 Try using a dierent USB stick or SD card.
3 If the problem persists, contact Google Chrome support team.

You should download an up-to date recovery image. Follow all the
instructions exactly as specied in Step 2: Create the recovery USB

ash drive or SD card.

After you have completed recovery, you need to format your USB
or SD card using the recovery tool.

After you have completed recovery, you need to format your USB
or SD card using the recovery tool.

26 Basic troubleshooting

6

Contacting Dell

NOTE: To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,

bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.

Contacting Dell 27