最新法規資料、文件與其他更新資料 請參考Dell網站
Canada -- Industry Canada (IC)
This device complies with RSS210 of Industry Canada.
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Europe -- EU Declaration of Conformity
This equipment complies with the essential requirements of the European Union directive 1999/5/EC.
Cet équipement est conforme aux principales caractéristiques définies dans la Directive européenne RTTE 1999/5/CE.
Die Geräte erfüllen die grundlegenden Anforderungen der RTTE- Richtlinie 1999/5/EG.
Questa apparecchiatura è conforme ai requisiti essenziali della Direttiva Europea R&TTE 1999/5/CE.
Este equipo cumple los requisitos principales de la Directiva 1999/5/CE de la UE, "Equipos de Terminales de Radio y Telecomunicaciones".
Este equipamento cumpre os requisitos essenciais da Directiva 1999/5/CE do Parlamento Europeu e do Conselho (Directiva RTT).
Deze apparatuur voldoet aan de noodzakelijke vereisten van EU- richtlijn betreffende radioapparatuur en telecommunicatie- eindapparatuur 1999/5/EG.
Dette udstyr opfylder de Væsentlige krav i EU's direktiv 1999/5/EC om Radio- og teleterminaludstyr.
Dette utstyret er i overensstemmelse med hovedkravene i R&TTE -direktivet (1999/5/EC) fra EU.
Utrustningen uppfyller kraven för EU- direktivet 1999/5/EC om ansluten teleutrustning och ömsesidigt erkännande av utrustningens överensstämmelse (R&TTE).
Tämä laite vastaa EU:n radio- ja telepäätelaitedirektiivin (EU R&TTE Directive 1999/5/EC) vaatimuksia.
support.dell.com.
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France
Some areas of France have a restricted frequency band. The worst - case maximum authorized power indoors is:
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10 mW for the entire 2.4 GHz band (2400 MHz - 2483.5 MHz)
100 mW for frequencies between 2446.5 MHz and 2483.5 MHz (NOTE - Channels 10 through 13 inclusive operate in the band 2446.6 MHz - 2483.5 MHz)
There are few possibilities for outdoor use: On private property or on the private property of public persons, use is subject to a preliminary authorization procedure by the
Ministry of Defence, with maximum authorized power of 100 mW in the 2446.5 - 2483.5 MHz band. Use outdoors on public property is not permitted.
In the departments listed below, for the entire 2.4 GHz band:
Maximum authorized power indoors is 100 mW
Maximum authorized power outdoors is 10 mW
Departements in which the use of the 2400 - 2483.5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors:
01Ain Orientales36Indre66Pyrénées
02Aisne37Indre et Loire67Bas Rhin
03Allier41Loir et Cher68Haut Rhin
05Hautes Alpes42Loire70Haute Saône
08Ardennes45Loiret71Saône et Loire
09Ariège50Manche75Paris
11Aude55Meuse82Tarn et Garonne
12Aveyron58Nièvre84Vaucluse
16Charente59Nord88Vosges
24Dordogne60Oise89Yonne
25Doubs61Orne90Territoire de Belfort
26Drôme63Puy du Dôme94Val de Marne
32Gers64Pyrénées Atlantique
This requirement is likely to change over time, allowing you to use your wireless LAN card in more areas within France. Please check with ART for the latest information
(www.art-telecom.fr)
NOTE:Your Dell Wireless 4350 Small Network Access Point transmits less than 100 mW, but more than 10 mW.
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Italia
A license is required for indoor use. Outdoor use is prohibited.
E' necessaria la concessione ministeriale anche per l'uso interno. Verificare con i rivenditori la procedura da seguire. L'uso per installazione in esterni non e' permessa.
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USA -- Federal Communications Commission (FCC)
This device complies with Part 15 of the FCC Rules. Operation of the device is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference that may cause undesired operation.
Dell declares that WAPA-118GD ( FCC ID: MXF -A930909G ) is limited in CH1~CH11 for 2.4GHz by specified firmware controlled in U.S.A.
Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is
not installed and used in accordance with the instructions, the equipment may cause harmful interference to radio communications. There is no guarantee, however, that
such interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by
turning the equipment off and on), the user is encouraged to try to correct the interference by taking one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTE:This Dell Wireless 4350 Small Network Access Point device must be installed and used in strict accordance with the manufacturer's instructions as described in
the user documentation that comes with the product. Any other installation or use will violate FCC Part 15 regulations.
IMPORTANT NOTE
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum
distance of 20 centimeters between the radiator and your body. This transmitter must not be co - located or operating in conjunction with any other antenna or transmitter.
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Radio approvals
To determine whether you are allowed to use your wireless network device in a specific country, please check to see if the radio type number that is printed on the
identification label of your device is listed on the radio approval list posted on the general Dell support site at support.dell.com.
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Limited Warranties and Return Policy
Dell- branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two year, three-year, or four -year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the
U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty ?
This limited warranty covers defects in materials and workmanship in your - our end - user customer's - Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell - branded hardware products through our
factory-integration system, third-party software, or the reloading of software
• Non- Dell -branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR
LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last ?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded
batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes
will not be retroactive.
What do I do if I need warranty service ?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):
Technical Support and Customer Service1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service1-800-234-1490
Dell-Branded Memory1-888-363-5150
What will Dell do?
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During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the
first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must
return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE:Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and
removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE:Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract ?
If your on-site service contract is with Dell, on- site service will be provided to you under the terms of the on -site service
agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third -party service providers, please refer to that contract
for details on how to obtain service.
How will you fix my product ?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to
work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its
interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty
(including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related
purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BYTHE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
www.arb-forum.com or via telephone at 1 -800- 474 -2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and
may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers
and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and
global commercial customers or government, education, and healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an
employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800 -624- 9897.
"Total Satisfaction" Return Policy (U.S. Only)
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We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from Dell. Under
this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase
price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with Dell, all hardware,
accessories, peripherals, parts and unopened software still in its/their sealed package, excluding the products listed
below, may be returned within twenty -one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
· New PowerEdgeTM , PowerConnectTM and PowerVaultTM products (excluding PowerVault 160T tape libraries) may
be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdgeTM SC
servers and n series products purchased from the Small and Medium Business Sales Division may only be returned
within fourteen (14) days from the date on the packing slip or invoice.
· Application software or an operating system that has been installed by Dell may not be returned unless you return
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you
may not return application software or an operating system).
· Non- defective third party and Dell -branded software, peripheral, electronics and accessory products (for example:
televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third party software, wireless
cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty -one (21) days from the date on the packing slip or
invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
· Dell | EMC storage products, EMC-branded products, Unisys- branded products, PowerVaultTM 160T tape libraries,
enterprise software, non- Dell branded enterprise products, software and/or software licenses, or any non-Dell customized
hardware and/or software product(s) may not be returned at any time.
• Reconditioned or Refurbished Dell - Branded Hardware Products and Parts - All reconditioned or refurbished
PowerEdgeT , PowerConnectT and PowerVaultT products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell -branded hardware products and parts may be returned
within fourteen (14) days of the date on the packing slip or invoice.
• How to Return - To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty ?
This limited warranty covers defects in materials and workmanship in your - - our end-user customer's -- Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell - branded hardware products through our
factory-integration system, or the reloading of the software
• Non- Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR
THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS
WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR
OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE,
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR
FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN
THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last ?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded
batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any
changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service ?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and
Value Added Resellers (VARs):
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support1-800-387-5757
Customer Service
1- 800 -326- 9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell -
branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must
return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship
the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis
.
NOTE:Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
us.
NOTE:Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on- site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1- 800-847- 4096. If you purchased through us a service contract with one of
our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to
obtain service.
How will you fix my product ?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
Page 65
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to
work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its
interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty
(including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related
purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BYTHE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
www.arb-forum.com, or via telephone at 1 -800- 474 -2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and
may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to our website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through
an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1 -800- 326 - 9463.
"Total Satisfaction" Return Policy
If you are an end- user customer who bought new products directly from Dell, you may return them to Dell up to 30 days
after you receive them for a refund or credit of the product purchase price. If you are an end -user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for
a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise
prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the
agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1 -800- 387 -5759 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original
packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then- current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third- Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third- party products. Third -party software and
peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party
manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third - party software and peripheral product manufacturer
or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell -branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell invoice and/or the product documentation that accompanied
your product. Descriptions of Dell's limited warranties are described in preceding sections.
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Return Policy
If you are an end- user customer who bought Dell Software and Peripherals products directly from a Dell company, you
may return Dell Software and Peripherals products that are in as- new condition to Dell up to 30 days from the date of
invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling
charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1 -800- 387 -5759 to receive a Credit Return Authorization
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as- new condition), prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as- new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products,
purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will
be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the
original purchase date. Products for which proper claims are made will, at Dell's option, be repaired or replaced at Dell's
expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and
tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period.
The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of
a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell's
repair/replacement center. The end user must ensure that the defective product is available for collection properly
packed in original or equally protective packaging together with the details listed above and the return number provided
to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end user's sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss
arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001 -10) /
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990- 000 - Eldorado do Su - RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115- 33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.