Dell 4300s, 6K797 User Manual

Dell™ Dimension™ 4300S

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HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access help files, see page 28.

____________________

Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell
Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium
are registered trademarks of Intel Corporation; Microsoft and Windows are registered
trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

October 2001 P/N 6K797 Rev. A00

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9

When Using Your Computer

Ergonomic Computing Habits

When Working Inside Your Computer

Protecting Against Electrostatic Discharge

1 Setting Up

Attaching and Removing the Computer Stand . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . 12

. . . . . . . . . . . 13

Connecting a Printer

Parallel Printer

USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing the Printer Driver

Transferring Information to a New Computer
(Windows XP only)

Setting Up a Home and Office Network
(Windows XP only)

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 22

Windows XP

. . . . . . . . . . . . . . . . . . . . . . . . . . 22

Windows 2000

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing Help Files

Power Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . 28

Contents 3

Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 29

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 30

If the screen is blank

If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . 31

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 32

Printer Problems

If you cannot print to a parallel port printer

If you cannot print to a USB printer

. . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . 33

. . . . . . . . . . . . . . 34

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 35

Modem Problems

Mouse Problems

Keyboard Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . 38

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If you cannot save a file to a floppy disk

. . . . . . . . . . . . 39

If you cannot play a music CD or install a program
from a CD

If you cannot play a DVD movie

If the CD-RW drive stops writing

If you have a hard drive problem

Network Problems

Microsoft

. . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . 42

®

Windows® Error Messages . . . . . . . . . . . . . . 42

General Program Problems . . . . . . . . . . . . . . . . . . . . 43

A program crashes

A program stops responding

A program error causes the system to lock up

A solid blue screen appears

. . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . 44

. . . . . . . . . 44

. . . . . . . . . . . . . . . . . . 44

A program is designed for an earlier Windows
operating system

. . . . . . . . . . . . . . . . . . . . . . . . 45

4 Contents

Internet Connection Problems . . . . . . . . . . . . . . . . . . . 45

If you have a problem with your Internet connection

. . . . . . . 45

E-Mail Problems

Resolving Other Technical Problems

Reinstalling Drivers

Using the Windows XP Device Driver Rollback

Resolving Software and Hardware Incompatibilities . . . . . . . 50

Windows XP

Windows 2000

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 52

Creating a Restore Point

Restoring the Computer to an Earlier Operating State

Undoing the Last System Restore

Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . 55

Reinstalling Windows 2000

3 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . 53

. . . . . . 54

. . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . 57

Opening the Computer Cover

Looking Inside Your Computer

System Board

Adding Cards

Adding Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Closing the Computer Cover

. . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . 71

Contents 5

4 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Settings

Viewing Settings

System Setup Program Screens

. . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . 79

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 80

Replacing the Battery

. . . . . . . . . . . . . . . . . . . . . . . 81

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 82

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

. . . . . 83

. . . . . . 83

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit

Regulatory Information

. . . . . . . . . . . . . . . . . . . . . . 98

FCC Notices (U.S. Only)

Battery Disposal

. . . . . . . . . . . . . . . . . . . . . . . . 102

NOM Information (Mexico Only)

Información para NOM (únicamente para México)

Limited Warranties and Return Policy

One-Year Limited Warranty (U.S. Only)

Two-Year Limited Warranty (U.S. Only)

Three-Year Limited Warranty (U.S. Only)

Four-Year Limited Warranty (U.S. Only)

One-Year Limited Warranty (Canada Only)

Two-Year Limited Warranty (Canada Only)

Three-Year Limited Warranty (Canada Only)

. . . . . . . . . . . . . . . . 84

. . . . . . . . . 98

. . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . 103

. . . . . . . 104

. . . . . . . . . . . . . . 105

. . . . . . . . . . . . 105

. . . . . . . . . . . . 107

. . . . . . . . . . . 111

. . . . . . . . . . . . 114

. . . . . . . . . . . 117

. . . . . . . . . . . 119

. . . . . . . . . . 122

6 Contents

"Total Satisfaction" Return Policy
(U.S. and Canada Only)

. . . . . . . . . . . . . . . . . . . . 126

One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)

. . . . . . . . . . . . 127

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Contents 7

8 Contents

Use the following safety guidelines to protect yourself and your computer.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts,
and so on) removed or opened.

• Your computer is equipped with either an auto-sensing voltage selector

or a manual voltage-selection switch. Computers with an auto-sensing
voltage selector do not have a voltage-selection switch on the back
panel and automatically detect the correct operating voltage.
Computers with a voltage-selection switch on the back panel must be
manually set to operate at the correct operating voltage. To help avoid
damaging a computer with a manual voltage-selection switch, be sure
that the voltage-selection switch is set to match the AC power
available at your location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.

• To avoid shorting out your computer when disconnecting a network

cable, first unplug the cable from the network adapter on the back of
your computer, and then from the network jack. When reconnecting a
network cable to your computer, first plug the cable into the network
jack, and then into the network adapter.

9

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• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a
non-USB device from the computer.

• To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.

• To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.

• Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

• Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 84).

• Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not

block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.

10

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in

injury.

CAUTION: Viewing the monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the following ergonomic guidelines
when setting up and using your computer:

• Position your computer so that the monitor and keyboard are directly

in front of you as you work. Special shelves are available (from Dell and
other sources) to help you correctly position your keyboard.

• Set the monitor at a comfortable viewing distance (usually 510 to

610 millimeters [20 to 24 inches] from your eyes).

• Make sure the monitor screen is at eye level or slightly lower when you

are sitting in front of the monitor.

• Adjust the tilt of the monitor, its contrast and brightness settings, and

the lighting around you (such as overhead lights, desk lamps, and the
curtains or blinds on nearby windows) to minimize reflections and
glare on the monitor screen.

• Use a chair that provides good lower back support.

• Keep your forearms horizontal with your wrists in a neutral,

comfortable position while using the keyboard or mouse

• Always leave space to rest your hands while using the keyboard or

mouse.

• Let your upper arms hang naturally at your sides.

• Sit erect with your feet resting on the floor and your thighs level.

• When sitting, make sure the weight of your legs is on your feet and not

on the front of your chair seat. Adjust your chair’s height or use a
footrest, if necessary, to maintain proper posture.

• Vary your work activities. Try to organize your work so that you do not

have to type for extended periods of time. When you stop typing, try
to do things that use both hands.

11

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monitor screen at or
below eye level

wrists relaxed
and flat

computer positioned
directly in front of
user

arms at desk
level

feet flat on the
floor

When Working Inside Your Computer

12

Before you open the computer cover, perform the following steps in the
sequence indicated.

CAUTION: Do not attempt to service the computer yourself,

except as explained in this guide and elsewhere in Dell
documentation. Always follow installation and service
instructions closely.

Turn off the computer (see page 22).

1

2 Turn off all devices.

3 Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.

4 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.

5 Disconnect the power cable to your computer, and then press the

power button to ground the system board.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.

• Handle components and cards with care. Don’t touch the components

on a card. Hold a card by its edges or by its metal bracket.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistatic packing material until you

are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

13

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14

SECTION 1

Attaching and Removing the Computer Stand

Connecting a Printer

Transferring Information to a New Computer

(Windows XP only)

Setting Up a Home and Office Network

(Windows XP only)

Turning Off the Computer

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The computer can be used in either a vertical or horizontal position.

To use the computer in a vertical position, you must attach the computer
stand:

1 Place the computer on its right side so that the drive bays are at the

bottom.

16 Setting Up

2 Fit the stand onto what was the left side of the computer.

a Position the stand as shown in the following illustration by

aligning the large round hole in the stand with the securing button
on the side of the cover and aligning the captive screw in the stand
with the screw hole in the cover.

b When the stand is in place, tighten the thumbscrew.

3 Rotate the computer so that the stand is at the bottom and the drives

are at the top.

Setting Up 17

To remove the computer stand:

1 Turn the computer over so that the stand is at the top.

2 Loosen the thumbscrew and lift the stand away.

3 Place the computer in a horizontal position.

See the documentation that came with the printer for any recommended
preparation procedures, such as:

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• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

Parallel Printer

1 Turn off the computer (see page 22).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.

18 Setting Up

2 Attach the parallel printer cable to the parallel connector on the

computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.

screws (2)

parallel printer
cable

3 Turn on the printer and then turn on the computer. If the Add New

parallel connector
on computer

parallel connector
on printer

clips (2)

notches (2)

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see "Installing the Printer Driver"

on page 20).

Setting Up 19

USB Printer

HINT: You can connect

USB devices while the
computer is turned on.

HINT: Your computer has

two USB connectors on
the back panel (see
page 61) and two USB
connectors inside the door
on the front panel (see
page 60).

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Install the printer driver if necessary (see the following section).

1

2 Attach the USB printer cable to the USB connector on the computer

and the printer. The USB connectors only fit one way.

USB connector

USB printer
cable

USB connector
on printer

Installing the Printer Driver

20 Setting Up

If you need to install a printer driver, insert the printer installation CD into
the CD or DVD drive. Then follow the prompts on the screen using the
instructions that came with the printer.

If your printer installation CD does not automatically run, click the Start

®

button on the Microsoft

x:\setup.exe (where x is the letter of your CD or DVD drive [usually

Windows® desktop, click Run, and type

drive D]). Then click OK and follow the prompts on your screen. If your
printer installation CD still does not run, check the documentation that
came with your printer for instructions on how to start the printer
installation CD.

If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.

To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel,
click Printers and Other Hardware, and then click View installed printers
or fax printers. If your computer runs Windows 2000, click the Start button,
point to Settings, and then click Printers. If your printer is listed in the
Printers window, the printer is ready to use.

Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.

If the source computer uses another Windows operating system, the wizard
can be launched from the Windows XP operating system CD or from a
floppy disk created on the Windows XP computer. You may transfer the
data to the new computer over a network or serial connection, or you may
store it on a removable medium, such as a floppy disk, a Zip disk, or a
writable CD.

1 On the Windows XP computer, click the Start button, point to All

Programs—> Accessories—> System Tools, and then click Files and
Settings Transfer Wizard.

2 On the welcome screen, click Next.

3 On the Which computer is this? screen, select New Computer, and

then click Next.

4 Follow the instructions on the screen.

HINT: The CD that you

need to place in your CD
or DVD drive is titled
Operating System.

Setting Up 21

Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.

1 Click the Start button, point to All Programs—>

Accessories—> Communications, and then click Network Setup
Wizard.

2 On the welcome screen, click Next.

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HINT: Selecting the

connection method This

computer connects
directly to the Internet

enables the integrated
firewall provided with
Windows XP.

HINT: If you are having

difficulty turning off your
computer, see "General
Program Problems” on
page 43.

3 Click checklist for creating a network.

4 Complete the checklist and required preparations, and then return to

the Network Setup Wizard.

5 Follow the instructions on the screen.

NOTICE: To prevent data loss, you must turn off your computer through the

Start menu rather than by pressing the power button.

Windows XP

1 Save and close any open files and exit any open programs.

2 Click the Start button and then click Turn off Computer.

3 Click Tur n o f f.

The computer automatically turns off after the shutdown process
finishes.

4 Turn off your monitor and any other devices connected to power.

Windows 2000

1 Save and exit any programs and files you have open.

22 Setting Up

2 Click the Start button, and then click Shut Down.

3 Click the pull-down menu under What do you want the computer to

do?.

4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process
finishes.

5 Turn off your monitor and any other devices connected to power.

Setting Up 23

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24 Setting Up

SECTION 2

Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP
Reinstalling Windows 2000

®

Windows® Error Messages

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Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.

See page 28.

Get technical assistance from
Dell. See page 84.

See page 29.

26 Solving Problems

See page 30.

See page 32.

See page 33.

See page 36.

See page 37.

See page 38.

See page 39.

See page 42.

See page 35.

See page 42.

See page 43.

See page 47.

See page 45.

See page 46.

Solving Problems 27

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TO ACCESS THE Tell Me How HELP FILE

Microsoft® Windows® XP

1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.

Windows 2000

Click the Start button, point to Programs, point to User’s Guides, and then click
Tell Me How.

TO ACCESS HELP IN WINDOWS XP

1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow

icon.

3 Click the topic that describes your problem, and then click Display.
4 Follow the instructions shown on the screen.

TO ACCESS HELP IN WINDOWS 2000

1 Click the Start button, and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem, and then click List Topics.
4 Click the topic that describes your problem, and then click Display.
5 Follow the instructions shown on the screen.

HINT: See the Tell M e

How help file for

information on the
standby mode.

28 Solving Problems

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse. If the power light is off,
the computer is either not turned on or is not receiving electrical power.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

CHECK THE POWER CABLE CONNECTION— Be sure that the power cable is

firmly inserted into the electrical outlet and the computer power connector.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

CHECK FOR INTERFERENCE— Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.

CHECK THE POWER PROPERTIES— See the Tell Me How help file or search

for the keyword standby in Windows Help. To access help files, see page 28.

OPERATING SYSTEM NOT FOUND— Call Dell for technical assistance (see

page 84).

INSERT BOOTABLE MEDIA— The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR— There is a floppy disk in the floppy drive.

Remove the floppy disk and restart the computer.

Solving Problems 29

HINT: See the

documentation that come
with your monitor for
fault indications and
troubleshooting
procedures specific to
your monitor.

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If the screen is blank

CHECK THE VIDEO CABLE CONNECTION— Check for bent pins (most video

cable connectors have missing pins, but not bent pins). Ensure that the video
cable is connected as shown on the START HERE sheet for your computer.

PRESS THE MONITOR POWER BUTTON— Be sure that you firmly pressed the

monitor power button.

CHECK THE POWER LIGHT— When the power light is lit or blinking, the

monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the

computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EX TENS ION CABLE (IF USED)—If you are using a video

extension cable and removing the cable solves the problem, the cable is defective.

30 Solving Problems

TEST THE MONITOR— If another monitor is available, connect it to the

computer.

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial

connector (see page 61) are not green, call Dell for technical assistance (see
page 84).

CHECK THE POWER PROPERTIES— See the Tell Me How help file or search

for the keyword standby in Windows Help. To access help files, see page 28.

If the screen is difficult to read

ADJUST THE CONTRAST AND BRIGHTNESS— See the documentation that

came with your monitor for instructions on adjusting the contrast and brightness.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker

system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES— Fans,

fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear “shaky.” Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION— Eliminate

sunlight glare, which can cause poor picture quality.

DEGAUSS (DEMAGNETIZE) THE MONITOR— See the documentation that

came with your monitor.

RUN THE MONITOR SELF-TEST— See the documentation that came with

your monitor.

RESTORE THE RECOMMENDED SETTINGS— Restore the original resolution

and refresh rate settings. See the Tell Me How help file for instructions. To access
help files, see page 28.

CHECK FOR ADDITIONAL ADJUSTMENTS— See the documentation that

came with your monitor for any additional adjustments that your monitor may
require.

Solving Problems 31

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HINT: The volume

control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.

ADJUST THE WINDOWS DISPLAY SETTINGS

Windows XP

1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Pan el .
2 Double-click the Display icon, and then click the Settings tab.
3 Try different settings for Colors and Screen area.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED

ON— See the setup diagram supplied with the speakers.

ADJUST THE SPEAKER CONTROLS— If your speakers have volume controls,

adjust the volume, bass, or treble to eliminate distortion.

32 Solving Problems

VERIFY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers

are connected as shown on the START HERE sheet for your computer and the
setup diagram supplied with the speakers.

BE SURE THAT HEADPHONES ARE NOT CONNECTED TO THE FRONT-

PANEL HEADPHONE JACK— Sound from the speakers is automatically

disabled when headphones are connected to the computer’s front-panel
headphone jack.

ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the

speaker icon in the lower-right corner of your screen. In Windows 2000, double­click the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.

RUN THE SPEAKER DIAGNOSTICS— Some speaker systems have self-

contained diagnostics. See the speaker documentation for diagnostics
instructions.

ELIMINATE POSSIBLE INTERFERENCE— Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE SOUND (AUDIO) DRIVER— See page 47.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

If you cannot print to a parallel port printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 18.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

HINT: If you need

technical assistance for
your printer, call the
printer’s manufacturer
(see the documentation
that came with the printer
for the correct phone
number). Dell does not
cover the printer’s
warranty.

Solving Problems 33

www.dell.com | support.dell.com

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer icon.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

Windows 2000

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon.

2 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER— See page 20.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

34 Solving Problems

If you cannot print to a USB printer

VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connected as described on page 20.

ENSURE THAT THE PRINTER IS TURNED ON— See the documentation

supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer name.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is USB.

Windows 2000

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon.

2 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is USB.

TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER— See page 20.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

CHECK THE POWER CABLE CONNECTION— If your scanner has a power

cable, ensure that the power cable is firmly connected to a working electrical
power source and that the scanner is turned on.

CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanner

cable is firmly connected to the computer and to the scanner.

UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a

locking tab or button.

HINT: If you need

technical assistance for
your scanner, call the
scanner’s manufacturer
(see the documentation
that came with the
scanner for the correct
phone number). Dell does
not cover the scanner’s
warranty.

Solving Problems 35

HINT: Connect the

modem to an analog
telephone jack only. The

www.dell.com | support.dell.com

modem does not operate
while it is connected to a
digital telephone network.

REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the

scanner documentation for instructions.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

CHECK THE CONNECTION— Verify that the telephone line is connected to the

green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.) Make sure you hear a click when you insert the
telephone line connector.

CHECK THE TELEPHONE JACK— Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If

you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.

36 Solving Problems

CHECK THE TELEPHONE LINE— Try using a different telephone line. If you

are using a line that is 10 ft (3 m) or more in length, try a shorter one.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Internet Options.
5 Click Network Diagnostics and perform the connectivity test.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Phone and Modems.

If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.

3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SER VICE

PROVIDER— Contact an Internet service provider to subscribe.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE

COMPUTER, RECONNECT THE MOUSE CABLE

1 Press <Ctrl><Esc> to display the Start menu.
2 In Windows XP, type u, and then type u again. In Windows 2000, press the

keyboard arrow keys to highlight Shut Down, and then press <Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the

START HERE sheet for your computer.

4 Start the computer.

Solving Problems 37

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IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER,

REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE
CABLE— If the mouse is connected after the power is turned on, the mouse will

appear to be nonfunctional. To make the mouse function properly:

1 While your computer is on, remove the power cable from the back of the

computer.

2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not
restore mouse functionality.

CHECK THE MOUSE SETTINGS

Windows XP

1 Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2 Click Mouse.

Try adjusting the settings.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Mouse icon.

Try adjusting the settings.

38 Solving Problems

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

RECONNECT THE KEYBOARD CABLE— Shut down the computer (see

page 22), reconnect the keyboard cable as shown on the

START HERE sheet for

your computer, and then restart the computer.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

If you cannot save a file to a floppy disk

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,

Click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the floppy drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.

CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not write­protected

Solving Problems 39

HINT: High-speed CD

drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.

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If you cannot play a music CD or install a program from a CD

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,

click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. If the
floppy drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.

TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the

possibility that the original CD is defective.

CLEAN THE DISC— See the Tell Me How help file for instructions. To access

help files, see page 28.

ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the

gray speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the yellow speaker icon in the lower-right corner of your screen. Be
sure that the volume is turned up and that the sound is not muted.

IF HEADPHONES ARE CONNECTED TO THE FRONT- PANEL HEADPHONE

JACK, CHECK FOR SOUND FROM THE HEADPHONES— Sound from the

speakers is automatically disabled when headphones are connected to the
computer’s front-panel headphone jack.

HINT: Because of

different worldwide file
types, not all DVD titles
work in all DVD drives.

40 Solving Problems

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

If you cannot play a DVD movie

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,

Click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the floppy drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate

the possibility that the original DVD is defective.

CLEAN THE DISC— See the Tell Me How help file for instructions.

If the CD-RW drive stops writing

TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW

DISC— See the Tell Me How help file or search for the keyword standby in Help

and Support (Help in Windows 2000). To access help files, see page 28.

CHANGE THE WRITE SPEED TO A SLOWER RATE— The CD-RW drive

must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.

If you have a hard drive problem

RUN SCAND ISK

1 In Windows XP click the Start button, and then click My Computer. In

Windows 2000 double-click the My Computer icon on the Windows desktop.

2 Right-click on the drive letter (local disk) that you want to scan for errors, and

then click Properties.

3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.

HINT: If you disable

standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

Solving Problems 41

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CHECK THE NETWORK CABLE CONNECTOR— Ensure that the network

cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— A

green light indicates a 10-Mbps network connection, and an orange light
indicates a 100-Mbps network connection. The light blinks amber when there is
any network traffic. If the light is dark, try replacing the network cable.

RESTART THE COMPUTER— Try to log on to the network again.

CONTACT YOUR NETWORK ADMINISTRATOR— Verify that your network

settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.

® ®

x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into

the drive and try again.

42 Solving Problems

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > |— Do not use these characters in

filenames.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN— You have too many programs open. Close all windows and open

the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, try running the program that you
want to use first.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

DRIVE— The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a blank disk or use a larger-capacity disk.

A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are

trying to open is missing an essential file. To remove and then reinstall the
program:

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.

A program crashes

SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers

maintain websites with information that may help you to solve the problem.

Solving Problems 43

HINT: ScanDisk may

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run when you restart the
computer. Follow the
instructions on the screen.

HINT: ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

A program stops responding

END THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer

responding.

3 Click the End Task button.

A program error causes the system to lock up

TURN THE COMPUTER OFF— If your computer locks up and you are unable to

get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.

A solid blue screen appears

TURN THE COMPUTER OFF— If your computer locks up and you are unable to

get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.

44 Solving Problems

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click

Program Compatibility Wizard.

2 On the welcome screen, click Next.

Follow the instructions on the screen.

If you have a problem with your Internet connection

REVIEW “MODEM PROBLEMS”—See page 36.

Solving Problems 45

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TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.

Windows XP

1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem

Options.

3 Click to highlight your connection type in the displayed list.
4 Click the Dialing Rules tab, and then click the Edit button.
5 Click to place a checkmark in the To Disable Call Waiting box.
6 Select the disable code from the drop down menu (for example, *70).
7 Click Apply, and then click OK.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Phone and Modems Options icon.
3 In the Locations window, select the location for which you want to disable call

waiting, and then click Edit.

4 Ensure that To disable call waiting, dial: is checked and then select the proper

code according to the information in your telephone directory.

5 Click Apply and then click OK.
6 Close the Phone and Modems Options window.
7 Close the Control Panel.

46 Solving Problems

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SER VICE

PROVIDER— Contact an Internet service provider to subscribe.

CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet

service provider for assistance.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the

Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet

service provider for assistance.

GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for

help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.

E-MAIL DELL— Go to http://support.dell.com, and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours. See "Dell
Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.

CALL DELL— If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see page 84). See "Dell
Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.

NOTICE: The Dell support website, http://support.dell.com, and the Dell

Dimension ResourceCD provide approved drivers for Dell™ computers. If you

install drivers obtained from other sources, your computer might not work
correctly.

Dell installed the following drivers on your computer:

• Intel

®

Chip Set Update Utility Driver — Installs the Microsoft
Windows operating system device installation files (.inf) that tell the
operating system how certain chip set components should be
configured for proper operation.

• ADI AC-97 Audio Codec Driver — Enables the optional built-in

sound controller to produce sound.

Solving Problems 47

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• Yamaha Wavetable Driver — Enables the optional built-in sound

controller to produce sound.

• Intel Ultra ATA Storage Driver — Improves your computer's

performance by transferring certain functions from the microprocessor
during data transfers from storage devices.

• Other Drivers — Control the devices such as the modem and network

cards that might be installed in your computer. For information on
other drivers on computers running Windows XP, click the Start
button, click Help and Support, click User and system guides, and
then click Device guides. Click the appropriate guide from the list. For
information on other drivers on computers running Windows 2000,
click the Start button, point to Programs—> User's Guides, and click
the appropriate guide from the list.

Sometimes you can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert the Dell Dimension ResourceCD

into the CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go
to step 5.

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

48 Solving Problems

4 When you see the Windows desktop, reinsert the ResourceCD into the

CD or DVD drive.

5 At the Welcome Dell System Owner screen, click Next.

A message appears that says the ResourceCD is detecting hardware in
your computer.

The drivers that are used by your computer are automatically displayed
in the My Drivers—The ResourceCD has identified these
components in your system window.

Click the driver that you want to reinstall and follow the instructions

6

on the screen.

If a particular driver is not listed, then that driver is not required by
your operating system.

To view other contents on the ResourceCD:

1 Verify that your computer is selected in the System Model list.

2 Verify that your operating system is selected in the Operating System

list.

3 Select the type of device in the Device Type list.

NOTICE: The ResourceCD contains drivers for devices that are not part of

your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.

Select a topic in the Topic list.

4

If you select Drivers in the Topic list and a particular driver is not
listed, then that driver is not required by your operating system.

Using the Windows XP Device Driver Rollback

The Windows XP Device Driver Rollback can replace a device driver with
the previously installed version if you install a new device driver that causes
system instability. If you cannot reinstall your previous driver with the
Driver Rollback process, then use System Restore (see page 52) to attempt
to return your operating system to its previous operating state before the
new device driver installation:

HINT: The Res our ceC D

displays drivers only for
hardware that Dell
installed at the time of
purchase. If you installed
any additional hardware,
those drivers may not be
displayed by the
ResourceCD. If those
drivers are not displayed,
exit the ResourceCD
program and refer to the
documentation and
drivers that came with
that product.

1 Click the Start button, and then right-click My Computer.

2 Click Properties.

3 Click the Hardware tab, and then click Device Manager.

4 In the Device Manager window, right-click the device for which the

new driver was installed, and then click Properties.

5 Click the Drivers tab.

6 Click Roll Back Driver.

Solving Problems 49

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Windows XP and Windows 2000 IRQ conflicts occur if a device either is not
detected during the operating system setup or is detected but incorrectly
configured.

Windows XP

To check for conflicts on a computer running Windows XP:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance, and then click System.

3 Click the Hardware tab, and then click the Device Manager button.

4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (

!) beside the

conflicting device or a red X if the device has been disabled.

5 Double-click any conflicting device listed to bring up the Properties

window so you can determine what needs to be reconfigured or
removed from the Device Manager.

Resolve these conflicts before checking specific devices.

6 Double-click the malfunctioning device type in the Device Manager

list.

7 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

8 Resolve any IRQ conflicts.

If there is an IRQ conflict, the Device status area in the Properties
window reports what cards or devices are sharing the device's IRQ.

You can also use the Windows XP Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help and Support. Type

hardware troubleshooter in the Search field, and then click the arrow

to start the search. Click Hardware Troubleshooter in the Search Results
list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.

50 Solving Problems

Windows 2000

To check for conflicts on a computer running Windows 2000:

1 Click the Start button, point to Settings, and click Control Panel.

2 In the Control Panel, double-click System.

3 Click the Hardware tab.

4 Click Device Manager.

5 Click View, and then click Resources by connection.

6 Double-click Interrupt request (IRQ) to view the IRQ assignments.

Conflicts are indicated by a yellow exclamation point (
conflicting device or a red

7 Double-click any conflicting device listed to bring up the Properties

X if the device has been disabled.

!) beside the

window so you can determine what needs to be reconfigured or
removed from the Device Manager. Resolve these conflicts before
checking specific devices.

8 Double-click the malfunctioning device type in the Device Manager

list.

9 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

10 If there is an IRQ conflict, the Device status area in the Properties

window reports what cards or devices are sharing the device's IRQ.
Resolve the IRQ conflicts.

You can also use the Windows 2000 Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help. Click

Troubleshooting and Maintenance on the Contents tab, click Windows
2000 troubleshooters, and then click Hardware. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.

Solving Problems 51

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Windows XP provides a System Restore feature that allows you to return
your computer to an earlier operating state if changes to the computer’s
hardware or software (including new hardware or program installations), or
other system settings, have left the computer in an undesirable operating
state. You can also undo the last System Restore.

System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating Restore Points. To limit
the amount of hard disk space used, older restore points will be
automatically purged.

If your computer experiences an operating system problem, you can use
System Restore from Safe Mode or Normal Mode to return your computer
to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier time. If you restore the computer to a point before
you installed a program, the program’s data files won’t be lost, but you will
have to reinstall the actual program again.

NOTICE: It is important to make regular backups of your data files. System

Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten, or becomes
inaccessible because of a hard disk malfunction, you will need your backup
files to recover the lost or damaged data.

52 Solving Problems

System Restore is enabled on your new computer. However, if you reinstall
Windows XP with less than 200 MB of free hard-disk space available,
System Restore is automatically disabled. To see if System Restore is
enabled:

1 Click the Start button, and then click Control Panel.

2 Click Performance and Maintenance.

3 Click System.

4 Click the System Restore tab.

5 Make sure that Turn off System Restore is unchecked.

Before proceeding with any System Restore function, Dell recommends that
you thoroughly read Microsoft’s information about using System Restore.
To access this information:

1 Click the Start button, point to All Programs—>

Accessories—> System Tools, and then click System Restore.

2 Click Help in the upper-right corner of the Welcome to System

Restore screen.

Creating a Restore Point

Using the XP System Restore Wizard

In Windows XP you can manually create restore points or you can use the
System Restore Wizard to create the restore points for you. To use the
System Restore Wizard, click the Start button, click Help and Support,
click System Restore, and then follow the instructions on the screen. You
can also create and name a restore point if you are logged on as the
computer administrator or a user with administrator rights.

Manually Creating the Restore Points

1 Click the Start button, point to All Programs—>

Accessories—> System Tools, and then click System Restore.

2 Click Create a restore point.

3 Click Next.

4 Type a name for your new restore point in the Restore point

description field.

The present date and time are automatically added to your restore
point.

5 Click Create.

6 Click OK.

Solving Problems 53

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Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 49). If that is unsuccessful, then use System
Restore.

NOTICE: Before restoring the computer to an earlier time, save and close all

open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.

Click the Start button, point to All Programs—> Accessories—>

1

System Tools, and then click System Restore.

2 Be sure Restore my computer to an earlier time is selected, and then

click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.

4 Select a restore point, and then click Next.

If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.

NOTICE: Save and close all open files and close all open programs. Do not

alter, open, or delete any files or programs until the system restoration is
complete.

54 Solving Problems

Click Next.

5

The Restoration Complete screen appears after System Restore
completes collecting data, and then the computer automatically
restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before undoing the last system restore, save and close all open files

and close all open programs. Do not alter, open, or delete any files or programs
until the system restoration is complete.

Click the Start button, point to All Programs—> Accessories—>

1

System Tools, and then click System Restore.

2 Select Undo my last restoration and click Next.

NOTICE: Save and close all open files and close all open programs. Do not

alter, open, or delete any files or programs until the system restoration is
complete.

Click Next.

3

4 The System Restore screen appears, and then the computer

automatically restarts.

5 After the computer restarts, click OK.

Before reinstalling the Windows XP operating system to correct a problem,
try correcting the problem by performing a Windows XP System Restore
(see page 52).

NOTICE: The Operating System CD provides options for reinstalling your

Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, you must disable any

virus protection software installed on your computer before you reinstall
Windows XP.

Insert the Operating System CD into the CD or DVD drive.

1

Close any program or utility that may start to run after you insert the
CD into the drive.

2 Turn off the computer (see page 22), and then turn the computer on

again.

HINT: The CD that you

need to place in your CD
or DVD drive is titled
Operating System.

Solving Problems 55

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3 When the blue Dell logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

5 When the Windows XP Setup screen appears, press <Enter> to

select To set up Windows now.

6 Read the information in the License Agreement window, and then

press <F8> on your keyboard to agree with the license information.

7 If your computer already has Windows XP installed and you want to

recover your current Windows XP data, type

R to select the repair

option, and then go to step 15.

If you want to install a new copy of Windows XP, press <Esc> to
select the fresh copy option, and then press <Enter> on the next
screen to select the highlighted partition (recommended). Then follow
the instructions on the screen.

8 The Windows XP Setup screen appears and Windows XP begins to

copy files and install the devices. The computer automatically restarts
multiple times before it requires additional input.

56 Solving Problems

9 When the Welcome to Microsoft screen appears, click the green arrow

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

10 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

11 Enter your name and organization in the Personalize Your Software

screen, and then click Next.

12 If you are reinstalling Windows XP Home Edition, enter a name for

your computer when the Computer Name window appears, and then
click Next.

If you are reinstalling Windows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.

13 If you have a modem installed, the Modem Dialing Information

screen appears. Enter the requested information, and then click Next.

14 Enter the date, time, and time zone in the Date and Time Settings

window, and then click Next.

15 If you have a network card in your computer, select the appropriate

network settings. If you do not have a network card, you will not see
this option.

Windows XP begins to install its components and configure the
computer. The computer automatically restarts.

16 When the Welcome to Microsoft screen appears, click the green arrow

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

17 Remove the CD from the drive.

18 Reinstall the appropriate drivers (see page 47).

19 Reinstall your virus protection software.

NOTICE: The Operating System CD provides options for reinstalling your

Windows 2000 operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows 2000, you must disable any

virus protection software installed on your computer before you reinstall
Windows 2000.

Insert the Operating System CD into the CD or DVD drive.

1

Close any program or utility that may start to run after you insert the
CD into the drive.

2 Turn off the computer (see page 22), and then turn the computer on

again.

3 When the blue Dell logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

HINT: The CD that you

need to place in your CD
or DVD drive is titled
Operating System.

Solving Problems 57

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5 When the Windows 2000 Setup screen appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement screen, and then press

<F8> to continue.

7 When the Windows 2000 Professional Setup screen appears, use the

arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.

8 When the Windows 2000 Professional Setup screen reappears, use the

arrow keys to select the type of file system that you want Windows
2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your computer.

10 Click Next when the Welcome to the Windows 2000 Setup Wizard

screen appears.

11 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

12 Enter your name and organization in the Personalize Your Software

screen, and then click Next.

13 Type the Windows product key in the fields provided, and then click

Next.

58 Solving Problems

The product key is the bar code number found on the Microsoft
Windows label, which is located behind the front-panel connector
door as shown on the START HERE sheet for your computer.

14 When the Computer Name and Administrator Password screen

appears, enter a name for your computer and a password, if desired.
Then click Next.

15 Enter the date and time in the Date and Time Settings screen, and

then click Next.

Windows 2000 now begins to install its components and configure the
computer.

16 When the Completing the Windows 2000 Setup Wizard screen

appears, remove the CD from the drive, and then click Finish.

The computer automatically restarts.

SECTION 3

Front and Back View of the Computer

Opening the Computer Cover

Looking Inside Your Computer

Adding Cards

Adding Memory

Closing the Computer Cover

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f

headph

b

ront-panel door power button power light

hard-drive access light floppy-drive access light

HINT: The front-panel

door is removable; if you
remove it or accidentally
knock it off its hinges, it
snaps back in place.

one connector

USB connectors (2)

reakaway hinges (2)

60 Adding Parts

mouse connector

parallel connector

voltage-selection
switch (see page 9 for
important voltage
setting information)

video connector

serial connector

keyboard connector

USB connectors

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions listed in "When Working Inside Your
Computer" on page 12.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

1

Shut down the computer (see page 22).

2 Turn off any attached devices and disconnect them from their

microphone jack

line-out jack

line-in jack

power connector

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3

Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.

Adding Parts 61

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4 Remove the computer stand, if attached (see page 16).

NOTICE: Ensure that there is sufficient space to support the open cover—at

least 30 cm (1 ft) of desk top space.

Press the two release buttons until the cover is free to swing up.

5

NOTICE: Open the cover slowly to ensure that you do not damage any cables.

Raise the back of the cover, and pivot it toward the front of the

6

computer.

62 Adding Parts

back of computer

release buttons
(one on each side)

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions listed in "When Working Inside Your
Computer" on page 12.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

NOTICE: Be careful when opening the computer cover to ensure that you do

not inadvertently disconnect cables from the system board.

5.25-inch drive

system board

heat sink and
blower assembly

3.5-inch floppy drive

hard drive

card cage

power supply

Adding Parts 63

System Board

floppy drive
connector (DSKT)

battery socket
(BATTERY) page 81

configuration jumper
(PSWD) page 80

main power connector
(POWER)

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microprocessor fan
connector (FAN)

microprocessor
connector (CPU)

CD drive connector
(IDE2)

standby power light
(AUX_PWR)

front panel switch connector
(FRONTPANEL)

hard drive
connector (IDE1)

memory module
connectors
(DIMM A, DIMM B)
page 69

AGP slot connector
(AGP)

PCI card connector
(PCI2) page 65

power connector
(12VPOWER)

CD audio connector
(CD IN)

*

64 Adding Parts

back of computer

*

On computers with the optional telephony modem

front panel audio
cable connector
(FRONTAUDIO)

telephony voice modem
connector (MODEM)

*

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions listed in "When Working Inside Your
Computer" on page 12.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

The computer’s card connectors allow you to install different types of
devices such as modems and network adapters.

1 Shut down the computer (see page 22).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer stand, if attached (see page 16).

5 Open the computer cover (see page 61).

6 Remove the card cage.

a Check any cables connected to cards through the back-panel

openings. Disconnect any cables that will not reach the card cage
once it is removed from the computer.

Adding Parts 65

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b Gently pull on the handle and lift the card cage up and away from

the computer.

card cage

66 Adding Parts

7 Press the lever on the retention arm and raise the retention arm.

lever

retention arm

filler bracket

card cage

card

edge
connector

card
connector

riser
board

8 If you are installing a new card, remove the filler bracket to create an

empty card-slot opening.

If you are replacing a card that is already installed in the computer,
remove the card. If necessary, disconnect any cables connected to the
card. Grasp the card by its top corners, and ease it out of its connector.

9 Prepare the card for installation.

See the documentation that came with the card for information on
configuring the card, making internal connections, or otherwise
customizing it for your computer.

Adding Parts 67

CAUTION: Some network adapters automatically start the

computer when they are connected to a network. To guard against
electrical shock, be sure to unplug your computer from its
electrical outlet before installing any cards.

Insert the card into the card connector.

10

If the card is full-length, insert the end of the card into the card guide
bracket as you lower the card toward its connector on the system
board. Insert the card firmly into the card connector on the riser board.

11 Lower the retention arm and press it into place, securing the card(s) in

the computer.

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12 Replace the card cage.

a Align the tabs in the side of the card cage with the slots on the side

of the computer, and slide the card cage down into place.

b Make sure that the riser board is fully seated in the connector on

the system board.

card cage

tabs (2)

slots (2)

68 Adding Parts

13 Reconnect any cables that you removed in step 6.

14 Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s
cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed

over the cards can prevent the computer cover from closing properly or cause
damage to the equipment.

Close the computer cover (see page 71).

15

16 Connect your computer and devices to their electrical outlets, and

turn them on.

NOTICE: To connect a network cable, first plug the cable in to the network

wall jack and then plug it in to the computer.

Install any drivers required for the card as described in the card

17

documentation.

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions listed in "When Working Inside Your
Computer" on page 12.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on
the system board. For information on the type of memory supported by your
computer, see "Memory type" under "Memory" on page 75.

Shut down the computer (see page 22).

1

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer stand, if attached (see page 16).

5 Open the computer cover (see page 61).

HINT: Memory

purchased from Dell is
covered under your
computer warranty.

Adding Parts 69

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memory module

connector

cutouts (2)

6 If necessary, remove a memory module:

a Press out the securing clip at each end of the memory module

connector.

b Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back
and forth to remove it from the connector.

7 To insert a module, press out the securing clip at each end of the

memory module connector.

memory module connectors

securing clips (2)

notches (2)

70 Adding Parts

step 7

step 8

step 9

8 Align the notches on the bottom of the module with the crossbars in

the connector.

NOTICE: To avoid breaking the memory module, do not press near the middle

of the module.

9 Insert the module straight down into the connector, ensuring that it

fits into the vertical guides at each end of the connector. Press firmly
on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.

10 Close the computer cover (see page 71).

11 Connect your computer and devices to their electrical outlets, and

turn them on.

NOTICE: To connect a network cable, first plug the cable in to the network

wall jack and then plug it in to the computer.

Right-click the My Computer icon and then click Properties.

12

13 Click the General tab.

14 To verify that the memory is installed correctly, check the amount of

memory (RAM) listed.

1 Ensure that all cables are connected, and fold cables out of the way.

Make sure cables are not routed over the drive cage—they will prevent
the cover from closing properly.

2 Ensure that no tools or extra parts are left inside the computer.

3 Pivot the cover down and ensure that the release buttons click into

place.

4 Attach the computer stand, if desired (see page 16).

NOTICE: To connect a network cable, first plug the cable in to the network

wall jack and then plug it in to the computer.

Connect your computer and devices to their electrical outlets, and

5

turn them on.

Adding Parts 71

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72 Adding Parts

SECTION 4

Specifications

Standard Settings

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Information

Limited Warranties and Return Policy

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Microprocessor

®

Microprocessor type Intel

Pentium® 4 microprocessor

L1 cache 8 KB first-level

L2 cache integrated 256-KB at full microprocessor

speed

System Information

System chip set Intel 845

DMA channels four

Interrupt levels 15

System BIOS chip 4 Mb (512 KB)

System clock 400-MHz data rate

Expansion Bus

Bus types PCI and AGP

Bus speed PCI: 33 MHz; AGP: 66 MHz

AGP connector one

AGP connector size 172 pins

AGP connector data width

32 bits

(maximum)

AGP bus protocols 4x/2x modes at 1.5 V

PCI connectors two

PCI connector size 120 pins

PCI connector data width

32 bits

(maximum)

74 Appendix

Memory

Architecture SDRAM PC133

Memory connectors two

Memory capacities 64-, 128-, 256-, and 512-MB non-ECC

SDRAM

Minimum memory

1

64 MB

Maximum memory 512 MB

Memory type PC133 (non-ECC)

BIOS address F8000h

Drives

Externally accessible one 5.25-inch bay

one 3.5-inch bay

Internally accessible one bay for 1-inch–high IDE hard drive

Available devices ATA-66 or ATA-100 Ultra DMA hard drive,

CD drive, Zip drive, DVD drive, and CD-RW
drive

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible

Parallel 25-hole connector (bidirectional)

Video 15-hole connector

Keyboard 6-pin mini-DIN connector or USB connector

Mouse 6-pin mini-DIN connector or USB connector

USB two front-panel and two back-panel

USB–compliant connectors

Headphone front-panel miniature jack

2

Audio

three miniature jacks for line in, line out, and
microphone

1

Microsoft requires a minimum of 128 MB of memory for Windows® XP.

2

Present only on computers with built-in audio capabilities.

Appendix 75

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Ports and Connectors (continued)

Internally accessible:

Primary IDE channel 40-pin connector on PCI local bus

Secondary IDE channel 40-pin connector on PCI local bus

Floppy drive 34-pin connector

Video

Video controller AGP 4X

Controls and Lights

Power control push button

Power light green light on power button—blinking green

in sleep state; solid green for power on state

Hard-drive access light green

Diagnostic code lights four bicolor (amber and green) located on

back panel

Power

DC power supply:

Wattage 180 W

Heat dissipation 500 BTU (fully-loaded computer without

monitor)

Voltage (see page 9 for important
voltage setting information)

90 to 135 V at 50/60 Hz;180 to 265 V at
50/60 Hz;100 V at 50/60 Hz for Japanese
computers

Backup battery 3-V CR2032 coin cell

76 Appendix

Physical

Height x Width x Depth 10.6 x 38.9 x 43.2 cm

(4.2 x 15.3 x 17 inches)

Weight 9.9 kg (22 lb)

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

3

Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min

Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in

velocity of 50.8 cm/sec (20 inches/sec)

Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,670 m (–50 to 35,000 ft)

3

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft)

3

Appendix 77

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The system setup program contains the standard settings for your
computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

78 Appendix

Viewing Settings

1 Turn on (or restart) your computer.

2 When the blue Dell™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft

®

Windows desktop. Then shut down

your computer and try again.

System Setup Program Screens

The system setup program screens display the current configuration
information for your computer. Information on the screen is divided into
five areas:

• Title – The area at the top of all system setup screens that displays

your computer’s model number.

• Computer data – Two boxes below the title that display the system

processor, L2 cache, service tag, and the version number of the BIOS.

• Options – A scrollable box listing options that define the configuration

of your computer (including installed hardware, power conservation,
and security features).

Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.

• Key functions – A line of boxes across the bottom of all system setup

screens that lists keys and their functions within the system setup
program.

• Help – Press <F1> for information on the option that is selected

(highlighted).

Appendix 79

CAUTION: Before you begin this procedure, follow the safety

instructions listed in "When Working Inside Your Computer" on
page 12.

If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).

NOTICE: This process erases both the system and setup passwords.

Shut down the computer (see page 22).

1

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2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Open the computer cover (see page 61).

5 Locate jumper PSWD on the system board (see page 64) and remove

the jumper plug.

6 Close the computer cover (see page 71), plug your computer into an

electrical outlet, and turn on the computer.

The existing password(s) are erased.

7 Shut down the computer (see page 22).

8 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

9

press the power button to ground the system board.

80 Appendix

10 Open the computer cover (see page 61).

11 Reconnect the jumper plug to jumper PSWD (see page 64).

12 Close the computer cover (see page 71), plug your computer into an

electrical outlet, and turn on the computer.

Turning on your computer with the PSWD jumper installed reenables
the password feature.

CAUTION: Before you begin this procedure, follow the safety

instructions listed in "When Working Inside Your Computer" on
page 12.

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed.

Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.

Record all the screens in the system setup program (see page 79) so

1

that you can restore the correct settings in step 7.

2 Open the computer cover (see page 61).

3 Locate the battery socket BATTERY (see page 64).

4 Remove the battery by carefully prying it out of its socket with your

fingers or with a blunt, nonconducting object such as a plastic
screwdriver.

Appendix 81

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NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).

battery

battery socket
(BATTERY)

Insert the new battery into the socket with the side labeled "+" facing

5

up and snap it into place.

6 Close the computer cover (see page 71), and plug your computer and

devices into their electrical outlets.

7 Access the system setup program (see page 79) and restore the settings

you recorded in step 1.

8 Properly dispose of the old battery (see page 102).

82 Appendix

Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell­installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.

Dell provides limited technical support for the computer and any “Dell-

1

installed” software and peripherals

. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software & Peripherals, Readyware,

2

and Custom Factory Integration (DellPlus™)

1

Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the
computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstand­ard, third-party hardware components integrated through CFI for the duration
of the computer’s service contract.

.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell­branded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.

Appendix 83

HINT: Toll-free numbers

are for use within the
country for which they are
listed.

When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.

See "Dell Technical Support Policy" on page 82 for a description of the
hardware and software support provided by Dell.

Contact Numbers and Addresses

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Antigua and Barbuda General Support 1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Department Name or Service Area,

Website and E-mail Address

Tech Support and Customer Care toll free: 1-800-444-0733

Sales toll free: 1-800-444-3355

Tech Support Fax [phone]

Customer Care Fax [phone]

Website: http://www.dell.com.ar

Home and Small Business 1-300-65-55-33

Government and Business toll free: 1-800-633-559

Preferred Accounts Division (PAD) toll free: 1-800-060-889

Customer Care toll free: 1-800-819-339

Corporate Sales toll free: 1-800-808-385

Transaction Sales toll free: 1-800-808-312

Fax toll free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll Free Numbers

84 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Sales 01 795 67602

Home/Small Business Fax [phone]

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056

Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 01 491 04 0

Website: support.euro.dell.com

E-mail: [e-mail]

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Home/Small Business Sales toll free: 0800 16884

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

Bermuda General Support 1-800-342-0671

Brazil

International Access Code: 0021

Country Code: 55

City Code: 51

Customer Support, Technical Support 0800 90 3355

Tech Support Fax [phone]

Customer Care Fax [phone]

Sales 0800 90 3390

Website: http://www.dell.com/br

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Appendix 85

Country (City)
International Access Code
Country Code
City Code

Canada (North York, Ontario)

International Access Code: 011

www.dell.com | support.dell.com

Cayman Islands General Support 1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (Automated technical support) toll free: 1-800-247-9362

Customer Care (From outside Toronto) toll free: 1-800-387-5759

Customer Care (From within Toronto) 416 758-2400

Customer Technical Support toll free: 1-800-847-4096

Sales (Direct sales—from outside Toronto) toll free: 1-800-387-5752

Sales (Direct sales—from within Toronto) 416 758-2200

Sales (Federal government, education, and

toll free: 1-800-567-7542

medical)

Sales (Major accounts) toll free: 1-800-387-5755

TechFax toll free: 1-800-950-1329

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

Home and Small Business Technical Support toll free: 800 858 2437

Corporate Accounts Technical Support toll free: 800 858 2333

Customer Experience toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts North toll free: 800 858 2999

Large Corporate Accounts East toll free: 800 858 2020

Large Corporate Accounts South toll free: 800 858 2355

Large Corporate Accounts GCP toll free: 800 858 2055

Large Corporate Accounts HK toll free: 800 964108

Large Corporate Accounts GCP HK toll free: 800 907308

86 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax [phone]

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: support.euro.dell.com

E-mail: [e-mail]

Denmark (Horsholm)

International Access Code: 00

Country Code: 45

Technical Support 45170182

Relational Customer Care 45170184

Home/Small Business Customer Care 32875505

Switchboard 45170100

Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594

Fax Switchboard 45170117

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Dominican Republic General Support 1-800-148-0530

El Salvador General Support 01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax [phone]

Switchboard 09 253 313 00

Website: support.euro.dell.com

E-mail: [e-mail]

Appendix 87

Country (City)
International Access Code
Country Code
City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

www.dell.com | support.dell.com

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Guatemala General Support 1-800-999-0136

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Alternative) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (Alternative) 04 99 75 40 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 0155947100

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Website: support.euro.dell.com

E-mail: [e-mail]

88 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Hong Kong

International Access Code: 001

Country Code: 852

Technical Support toll free: 800 96 4107

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 96 4109

Corporate Sales toll free: 800 96 4108

India Technical Support 1600 33 8045

Sales 1600 33 8044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Technical Support 1850 543 543

Home User Customer Care 01 204 4095

Small Business Customer Care 01 204 4026

Corporate Customer Care 01 279 5011

Sales 01 204 4444

SalesFax 01 204 0144

Fax [phone]

Switchboard 01 204 4444

Website: support.euro.dell.com

E-mail: [e-mail]

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Appendix 89

Country (City)
International Access Code
Country Code
City Code

Jamaica General Support 1-800-682-3639

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

www.dell.com | support.dell.com

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support (Server)

Technical Support Outside of Japan (Server)

Technical Support (Dimension™ and Inspiron™)

toll free: 0120-1984-35

81-44-556-4152

toll free: 0120-1982-26

Technical Support Outside of Japan (Dimension
and Inspiron)

Technical Support (Dell Precision™, OptiPlex™,

81-44-520-1435

toll free: 0120-1984-33

and Latitude™)

Technical Support Outside of Japan (Dell

81-44-556-3894

Precision, OptiPlex, and Latitude)

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Business Sales Division (Up to 400 employees) 044 556 3494

Preferred Accounts Division Sales (Over 400

044 556-3433

employees)

Large Corporate Accounts Sales (Over 3500

044 556-3440

employees)

Public Sales (Government agencies, educational

044 556 3440

institutions, and medical institutions)

Global Segment Japan 044 556 3469

Individual User 044 556 1657

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: support.jp.dell.com

Technical Support toll free: 080-200-3800

Sales toll free: 080-200-3600

Customer Service (Seoul, Korea) toll free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax [phone]

Switchboard 2194-6000

90 Appendix

Country (City)
International Access Code
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

Luxembourg

International Access Code: 00

Country Code: 352

Macau

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Department Name or Service Area,

Website and E-mail Address

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support toll free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 0800 581

Technical Support toll free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll free: 1 800 888 202

Corporate Sales toll free: 1 800 888 213

Area Codes,

Local Numbers, and

Toll Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

Appendix 91

Country (City)
International Access Code
Country Code
City Code

Mexico

International Access Code: 00

Country Code: 52

www.dell.com | support.dell.com

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support 001-800-220-1006

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Technical Support 020 581 8838

Customer Care 020 581 8740

Home/Small Business Sales toll free: 0800-0663

Home/Small Business Sales Fax [phone]

Corporate Sales 020 581 8818

Corporate Sales Fax [phone]

Fax [phone]

Switchboard 020 581 8818

Website: support.euro.dell.com

E-mail: [e-mail]

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax [phone]

92 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594

Fax Switchboard 671 16865

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:
[e-mail]

Pan am a General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Customer Service Phone [phone]

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax [phone]

Reception Desk Fax [phone]

Switchboard 57 95 999

Website: support.euro.dell.com

E-mail: [e-mail]

Portugal

International Access Code: 00

Country Code: 35

Technical Support 35 800 834 077

Customer Care 800 300 415 or

35 800 834 075

Sales 800 300 410 or

800 300 411 or
800 300 412 or

351 214 220 710

Fax [phone]

E-mail: support.euro.dell.com/es/es/emaildell/

Puerto Rico General Support 1-800-805-7545

St. Lucia General Support 1-800-882-1521

Appendix 93

Country (City)
International Access Code
Country Code
City Code

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

www.dell.com | support.dell.com

Country Code: 27

City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support toll free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll free: 800 6011 054

Corporate Sales toll free: 800 6011 053

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax [phone]

Switchboard 011 709 7700

Website: support.euro.dell.com

E-mail: [e-mail]

Customer Technical Support, Customer Service,

604 633 4810

and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

94 Appendix

Country (City)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Latitude and Inspiron:
[e-mail]

E-mail Support for OptiPlex: [e-mail]

E-mail Support for Servers:
[e-mail]

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax [phone]

Switchboard 022 799 01 01

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support toll free: 0080 60 1255

Technical Support (Servers) toll free: 0080 60 1256

Transaction Sales toll free: 0080 651 228

or 0800 33 556

Corporate Sales toll free: 0080 651 227

or 0800 33 555

Technical Support toll free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll free: 0880 060 09

Appendix 95

Country (City)
International Access Code
Country Code
City Code

Trinidad/Tobago General Support 1-800-805-8035

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

www.dell.com | support.dell.com

Department Name or Service Area,

Website and E-mail Address

Local Numbers, and

Area Codes,

Toll Free Numbers

Technical Support (Corporate/Preferred

0870 908 0500

Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 723186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 01344 72 3185

Preferred Accounts (500-5000 employees)

01344 723196

Customer Care

Central Government Customer Care 01344 723193

Local Government Customer Care 01344 723194

Home/Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860456

Website: support.euro.dell.com

E-mail: [e-mail]

96 Appendix

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (For portable and desktop computers) toll free: 1-800-247-9362

Dell Home and Small Business Group (For portable and desktop computers):

Customer Technical Support (Return material

toll free: 1-800-624-9896

authorization numbers)

Customer Technical Support (Home sales

toll free: 1-877-576-3355

purchased via http://www.dell.com)

Customer Service (Credit return authorization

toll free: 1-800-624-9897

numbers)

National Accounts (Computers purchased by established Dell national accounts
[have your account number handy], medical institutions, or value-added resellers
[VARs]):

Customer Service and Technical Support (Return

toll free: 1-800-822-8965

material authorization numbers)

Public Americas International (Computers purchased by governmental agencies
[local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return

toll free: 1-800-234-1490

material authorization numbers)

Dell Sales toll free: 1-800-289-3355

or toll free: 1-800-879-3355

Spare Parts Sales toll free: 1-800-357-3355

Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005

Sales (Catalogs) toll free: 1-800-426-5150

Fax toll free: 1-800-727-8320

TechFax toll free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard 512 338-4400

DellNet™ Technical Support toll free: 1-877-Dellnet

(1-877-335-5638)

US Virgin Islands General Support 1-877-673-3355

Venezuela General Support 8001-3605

Appendix 97

www.dell.com | support.dell.com

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computers, contribute to the electromagnetic
environment.

98 Appendix

Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer has been designed and determined to be compliant
with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the

receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.

Dell computers are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment
classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion
cards, printers, input/output (I/O) devices, monitors, and so on, that are
integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for
connecting devices to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
http://accessories.us.dell.com.

Appendix 99

Most Dell computers are classified for Class B environments. However, the
inclusion of certain options can change the rating of some configurations to
Class A. To determine the electromagnetic classification for your computer
or device, refer to the following sections specific for each regulatory agency.
Each section provides country-specific EMC/EMI or product safety
information.

Additional regulatory information regarding your computer can be found in
the Tell Me How help file. To access the Tell Me How help file, see page 28.

FCC Notices (U.S. Only)

www.dell.com | support.dell.com

Most Dell computers are classified by the Federal Communications
Commission (FCC) as Class B digital devices. To determine which
classification applies to your computer, examine all FCC registration labels
located on the bottom or back panel of your computer, on card-mounting
brackets, and on the cards themselves. If any one of the labels carries a Class
A rating, your entire computer is considered to be a Class A digital device. If
all labels carry an FCC Class B rating as distinguished by either an FCC ID
number or the FCC logo, ( ), your computer is considered to be a Class B
digital device.

Once you have determined your computer’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

100 Appendix