Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium
are registered trademarks of Intel Corporation; Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
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otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
Use the following safety guidelines to protect yourself and your computer.
When Using Your Computer
CAUTION: Do not operate your computer with any cover(s)
(including the computer cover, filler brackets, front-panel inserts,
and so on) removed or opened.
•Your computer is equipped with either an auto-sensing voltage selector
or a manual voltage-selection switch. Computers with an auto-sensing
voltage selector do not have a voltage-selection switch on the back
panel and automatically detect the correct operating voltage.
Computers with a voltage-selection switch on the back panel must be
manually set to operate at the correct operating voltage. To help avoid
damaging a computer with a manual voltage-selection switch, be sure
that the voltage-selection switch is set to match the AC power
available at your location:
–115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
–100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
–230 V/50 Hz in most of Europe, the Middle East, and the Far East
Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
•To avoid shorting out your computer when disconnecting a network
cable, first unplug the cable from the network adapter on the back of
your computer, and then from the network jack. When reconnecting a
network cable to your computer, first plug the cable into the network
jack, and then into the network adapter.
9
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•To help avoid possible damage to the system board, wait 5 seconds
after turning off the computer before disconnecting or connecting a
non-USB device from the computer.
•To help prevent electric shock, plug the computer and device power
cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.
•To help protect your computer from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.
•Be sure that nothing rests on your computer’s cables and that the
cables are not located where they can be stepped on or tripped over.
•Do not spill food or liquids on your computer. If the computer gets
wet, contact Dell (see page 84).
•Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.
•Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.
10
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in
injury.
CAUTION: Viewing the monitor screen for extended periods of
time may result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines
when setting up and using your computer:
•Position your computer so that the monitor and keyboard are directly
in front of you as you work. Special shelves are available (from Dell and
other sources) to help you correctly position your keyboard.
•Set the monitor at a comfortable viewing distance (usually 510 to
610 millimeters [20 to 24 inches] from your eyes).
•Make sure the monitor screen is at eye level or slightly lower when you
are sitting in front of the monitor.
•Adjust the tilt of the monitor, its contrast and brightness settings, and
the lighting around you (such as overhead lights, desk lamps, and the
curtains or blinds on nearby windows) to minimize reflections and
glare on the monitor screen.
•Use a chair that provides good lower back support.
•Keep your forearms horizontal with your wrists in a neutral,
comfortable position while using the keyboard or mouse
•Always leave space to rest your hands while using the keyboard or
mouse.
•Let your upper arms hang naturally at your sides.
•Sit erect with your feet resting on the floor and your thighs level.
•When sitting, make sure the weight of your legs is on your feet and not
on the front of your chair seat. Adjust your chair’s height or use a
footrest, if necessary, to maintain proper posture.
•Vary your work activities. Try to organize your work so that you do not
have to type for extended periods of time. When you stop typing, try
to do things that use both hands.
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monitor screen at or
below eye level
wrists relaxed
and flat
computer positioned
directly in front of
user
arms at desk
level
feet flat on the
floor
When Working Inside Your Computer
12
Before you open the computer cover, perform the following steps in the
sequence indicated.
CAUTION: Do not attempt to service the computer yourself,
except as explained in this guide and elsewhere in Dell
documentation. Always follow installation and service
instructions closely.
Turn off the computer (see page 22).
1
2 Turn off all devices.
3 Ground yourself by touching an unpainted metal surface at the back of
the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.
4 Disconnect any devices connected to the computer, including the
monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.
5 Disconnect the power cable to your computer, and then press the
power button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
•When you disconnect a cable, pull on its connector, not on the cable
itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.
•Handle components and cards with care. Don’t touch the components
on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
Protecting Against Electrostatic Discharge
To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.
You can also take the following steps to prevent static damage:
•Do not remove items from their antistatic packing material until you
are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.
•When transporting a sensitive component, first place it in an antistatic
container or packaging.
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14
SECTION 1
Attaching and Removing the Computer Stand
Connecting a Printer
Transferring Information to a New Computer
(Windows XP only)
Setting Up a Home and Office Network
(Windows XP only)
Turning Off the Computer
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The computer can be used in either a vertical or horizontal position.
To use the computer in a vertical position, you must attach the computer
stand:
1 Place the computer on its right side so that the drive bays are at the
bottom.
16Setting Up
2 Fit the stand onto what was the left side of the computer.
aPosition the stand as shown in the following illustration by
aligning the large round hole in the stand with the securing button
on the side of the cover and aligning the captive screw in the stand
with the screw hole in the cover.
bWhen the stand is in place, tighten the thumbscrew.
3 Rotate the computer so that the stand is at the bottom and the drives
are at the top.
Setting Up17
To remove the computer stand:
1 Turn the computer over so that the stand is at the top.
2 Loosen the thumbscrew and lift the stand away.
3 Place the computer in a horizontal position.
See the documentation that came with the printer for any recommended
preparation procedures, such as:
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•Removing the packaging
•Installing the toner or ink cartridge
•Loading paper
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
Parallel Printer
1 Turn off the computer (see page 22).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.
18Setting Up
2 Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
screws (2)
parallel printer
cable
3 Turn on the printer and then turn on the computer. If the Add New
parallel connector
on computer
parallel connector
on printer
clips (2)
notches (2)
Hardware Wizard window appears, click Cancel.
4 Install the printer driver if necessary (see "Installing the Printer Driver"
on page 20).
Setting Up19
USB Printer
HINT: You can connect
USB devices while the
computer is turned on.
HINT: Your computer has
two USB connectors on
the back panel (see
page 61) and two USB
connectors inside the door
on the front panel (see
page 60).
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Install the printer driver if necessary (see the following section).
1
2 Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors only fit one way.
USB connector
USB printer
cable
USB connector
on printer
Installing the Printer Driver
20Setting Up
If you need to install a printer driver, insert the printer installation CD into
the CD or DVD drive. Then follow the prompts on the screen using the
instructions that came with the printer.
If your printer installation CD does not automatically run, click the Start
®
button on the Microsoft
x:\setup.exe (where x is the letter of your CD or DVD drive [usually
Windows® desktop, click Run, and type
drive D]). Then click OK and follow the prompts on your screen. If your
printer installation CD still does not run, check the documentation that
came with your printer for instructions on how to start the printer
installation CD.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.
To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel,
click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs Windows 2000, click the Start button,
point to Settings, and then click Printers. If your printer is listed in the
Printers window, the printer is ready to use.
Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.
If the source computer uses another Windows operating system, the wizard
can be launched from the Windows XP operating system CD or from a
floppy disk created on the Windows XP computer. You may transfer the
data to the new computer over a network or serial connection, or you may
store it on a removable medium, such as a floppy disk, a Zip disk, or a
writable CD.
1 On the Windows XP computer, click the Start button, point to All
Programs—> Accessories—> System Tools, and then click Files and
Settings Transfer Wizard.
2 On the welcome screen, click Next.
3 On the Which computer is this? screen, select New Computer, and
then click Next.
4 Follow the instructions on the screen.
HINT: The CD that you
need to place in your CD
or DVD drive is titled
Operating System.
Setting Up21
Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.
1 Click the Start button, point to All Programs—>
Accessories—> Communications, and then click Network Setup
Wizard.
2 On the welcome screen, click Next.
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HINT: Selecting the
connection method This
computer connects
directly to the Internet
enables the integrated
firewall provided with
Windows XP.
HINT: If you are having
difficulty turning off your
computer, see "General
Program Problems” on
page 43.
3 Click checklist for creating a network.
4 Complete the checklist and required preparations, and then return to
the Network Setup Wizard.
5 Follow the instructions on the screen.
NOTICE: To prevent data loss, you must turn off your computer through the
Start menu rather than by pressing the power button.
Windows XP
1 Save and close any open files and exit any open programs.
2 Click the Start button and then click Turn off Computer.
3 Click Tur n o f f.
The computer automatically turns off after the shutdown process
finishes.
4 Turn off your monitor and any other devices connected to power.
Windows 2000
1 Save and exit any programs and files you have open.
22Setting Up
2 Click the Start button, and then click Shut Down.
3 Click the pull-down menu under What do you want the computer to
do?.
4 Click Shut down and then click OK.
The computer automatically turns off after the shutdown process
finishes.
5 Turn off your monitor and any other devices connected to power.
Setting Up23
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24Setting Up
SECTION 2
Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP
Reinstalling Windows 2000
®
Windows® Error Messages
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Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.
See page 28.
Get technical assistance from
Dell. See page 84.
See page 29.
26Solving Problems
See page 30.
See page 32.
See page 33.
See page 36.
See page 37.
See page 38.
See page 39.
See page 42.
See page 35.
See page 42.
See page 43.
See page 47.
See page 45.
See page 46.
Solving Problems27
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TO ACCESSTHETell Me How HELPFILE
Microsoft® Windows® XP
1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.
Windows 2000
Click the Start button, point to Programs, point to User’s Guides, and then click
Tell Me How.
TO ACCESSHELPIN WINDOWS XP
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow
icon.
3 Click the topic that describes your problem, and then click Display.
4 Follow the instructions shown on the screen.
TO ACCESSHELPIN WINDOWS 2000
1 Click the Start button, and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem, and then click List Topics.
4 Click the topic that describes your problem, and then click Display.
5 Follow the instructions shown on the screen.
HINT: See the Tell M e
How help file for
information on the
standby mode.
28Solving Problems
CHECKTHEPOWERLIGHT— When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse. If the power light is off,
the computer is either not turned on or is not receiving electrical power.
TESTTHEELECTRICALOUTLET— Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
CHECKTHEPOWERCABLECONNECTION— Be sure that the power cable is
firmly inserted into the electrical outlet and the computer power connector.
CONNECTTHECOMPUTERDIRECTLYTOANELECTRICALOUTLET—
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
SWAPTHECOMPUTERANDMONITORPOWERCABLES— Swap the
computer and monitor power cables to determine if the power cable is defective.
CHECKFORINTERFERENCE— Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.
CHECKTHE POWER PROPERTIES— See the Tell Me How help file or search
for the keyword standby in Windows Help. To access help files, see page 28.
OPERATINGSYSTEMNOTFOUND— Call Dell for technical assistance (see
page 84).
INSERTBOOTABLEMEDIA— The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
NON-SYSTEMDISKERROR— There is a floppy disk in the floppy drive.
Remove the floppy disk and restart the computer.
Solving Problems29
HINT: See the
documentation that come
with your monitor for
fault indications and
troubleshooting
procedures specific to
your monitor.
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If the screen is blank
CHECKTHEVIDEOCABLECONNECTION— Check for bent pins (most video
cable connectors have missing pins, but not bent pins). Ensure that the video
cable is connected as shown on the START HERE sheet for your computer.
PRESSTHEMONITORPOWERBUTTON— Be sure that you firmly pressed the
monitor power button.
CHECKTHEPOWERLIGHT— When the power light is lit or blinking, the
monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.
TESTTHEELECTRICALOUTLET— Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
SWAPTHECOMPUTERANDMONITORPOWERCABLES— Swap the
computer and monitor power cables to determine if the power cable is defective.
TESTTHEVIDEOEX TENS IONCABLE (IFUSED)—If you are using a video
extension cable and removing the cable solves the problem, the cable is defective.
30Solving Problems
TESTTHEMONITOR— If another monitor is available, connect it to the
computer.
CHECKTHEBACKPANELLIGHTS— If all four lights below the serial
connector (see page 61) are not green, call Dell for technical assistance (see
page 84).
CHECKTHE POWER PROPERTIES— See the Tell Me How help file or search
for the keyword standby in Windows Help. To access help files, see page 28.
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