Dell 4000 User Manual

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Page 1

Dell™ Inspiron™ 4000 System

SOLUTIONS GUIDE

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Page 2

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE ind icates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in the Tell Me How help file (see the Start Here sheet for instructions on how to open the help file).

____________________

Reproduction in any manner whatsoever without the written pe rmission of Dell Computer Corporation is strictly forbidden.

Dell

, the

Trademarks used in this text:

TravelLite Pentium

and Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporatio n discla im s any proprietary interest in trad em arks and trade names other than its own.

August 2000 P/N 77JUC Rev. A00

Inspiron

, and

are registered trademarks and

Windows

and are registered trademarks of Microsoft Corporation.

DellWare

DELL E COM

are trademarks of Dell Computer Corporation;

Celeron

logo,

Dellnet

, the

Dellnet

logo,

is a trademark of Intel Corporation;

Dell

Intel

and

Microsoft

Page 3

Setting Up

Safety Instructions

When Using Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . 7

When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge

™

Setting Up Dellnet

Accessing the Internet Accessing Your E-Mail Viewing Your Account Information Sending and Receiving E-Ma il Resetting E-Mail Address Settings

Connecting a Printer

Installing the Printer Driver Parallel Printer USB Printer

Turning Off the Computer

. . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 14

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. . . . . . . . . . . . . . . . . . . . . 18

Windows Millennium Edition (Me) and Windows 2000 Windows 98

. . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . 10

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. . . . . 18

Using the Modular Bay

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Swapping Devices While the Computer Is Turned Off Swapping Devices Wh ile Windows Is Running

Setting Up the APR to Connect to a Network

Setting Up the APR for Windows Me and Window s 98 Setting Up the APR for Windows 2000

. . . . . . . . . . . . . 23

. . . . . . 19

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Contents 3

Page 4

Solving Problems

Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems

If the display is blank

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If the display is difficult to read

Sound and Speaker Problems

Integrated Speakers External Speakers

Printer Problems

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. . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . 32

If you cannot print to a parallel port printer If you cannot print to a USB printer

Modem Proble ms Scanner Problems Touch Pad Problems

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. . . . . . . . . . . . . . . . . . . . . . . . . 35

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4 Contents

External Keyboard Problems Unexpected Characters Drive Problems

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. . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . 36

If you cannot save a file to a floppy disk If you cannot play a music CD

or install a program from a CD If you cannot play a DVD movie If the CD-RW drive stops writing If you have a hard drive problem

Network Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . 37

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Page 5

Windows Error Messages

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General Program Problems

A program crashes A program stops responding A solid blue screen appears

Internet Connection Problems

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. . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . 41

If you have a problem with your Dellnet account

E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows

Reinstalling Windows Me and Windows 98 Reinstalling Windows 2000

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Recreating the Hibernate File (Windows 98 Only)

Boot (Restart) Your Computer With the Drivers and Utilities CD

Delete the Old Hibernate File Create the Hibernate File

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Adding Parts

Replacing the Palm Rests Replacing the Display Cover Using the Advanced Port Replicator

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Connecting External Devi ces to the APR APR Controls and Indicators Docking the Computer

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Contents 5

Page 6

Undocking the Computer Monitor Stand

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. . . . . . . . . . . . . . . . . . . . 59

Appendix

Adding Memory Replacing a Hard Drive

Returning a Hard Drive to Dell

Specifications Standard Settings

System Setup Pages

Contacting Dell

Contact Numbers and Addresses

. . . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . 63

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Returning Items for Warranty Repair or Credit

Regulatory Information

Battery Disposal NOM Information (Mexico Only)

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Información para NOM (únicamente para México)

Warranty and Return Policy Information

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. . . . . . . . . . . . . 90

Index

6 Contents

Macrovision Product Notice

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . 91

Page 7

Safety Instructions

Use the following safety guidelines to help protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines in "Sitting Comfortably at Your Computer" in the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your portable computer for an extended

period of time w ith the b ase rest ing direct ly on your body. With extended operation, heat can potentially build up in the base. Allowing sustained contact with the skin cou ld cause d iscomfort or, eventually, a burn.

• Do not attempt to service the computer yourself. Always follow

installation instructions closely.

• Do not carry a battery in your pocket, purse, or other container where

metal objects (such as car keys) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns.

• Be sure that nothing rests on your AC adapter’s power cable and that

the cable is not located where it can be tripped over or stepped on.

• Place the AC adapter in a ventilated area, such as a desk top or on the

floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter while it is inside a carrying case.

• Do not use your computer in a wet environment, for example, near a

bath tub, sink, or swimming pool or in a wet basement.

• Do not push objects into air vents or openings of your computer.

Doing so can cause fire or electric shock by shorting out interior components.

• Use only the AC adapter and batteries that are approved for use with

this computer as indicated in this document. Use of another type of battery or AC adapter may risk fire or explosion.

Safety Instructions 7

Page 8

• Before you connect the computer to a power source, ensure that the

voltage rating of the AC adapter matches that of the available power source:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Ta iwan – 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan – 230 V/50 Hz in most of Europe, the Middle East, and the Far East

• To help prevent electric shock, plug the AC adapter and external

device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper

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grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• If you use an extension cable with your AC adapter, ensure that the

total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable.

• To remove power from the computer, turn it off, remove the battery,

and disconnect the AC adapter from the el ectrical outlet.

• If your computer includes an integrated or optional (PC Card)

modem, disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line.

8 Safety Instructions

• To help avoid the potential hazard of electric shock, do not connect or

disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm.

• PC Cards may become very warm during normal operation. Use care

when removing PC Cards after their continuous operation.

• Do not dispose of batteries in a fire. They may explode. Check with

local authorities for disposal instruc tions.

• When setting up the computer for work, place it on a level surface.

• When traveling, do not check the computer as baggage. You can put

your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.

Page 9

• When traveling with the hard drive removed from the computer, wrap

the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard drive through an X-ray security machine, but never put the drive through a metal detector.

• When traveling, do not place the computer in overhead storage

compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks.

• Protect your computer, battery, and hard drive from environmental

hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very

different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a

warmer environment or fro m high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strain-

relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory

module by its edges, not its pins.

• When removing a memory module from the system board or

disconnecting an external device from the computer, wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board.

• Before you clean your computer, turn it off, unplug it from its power

source, and remove the battery.

• Clean your computer with a soft cloth dampened with water rather

than with liquid or aerosol cleaners.

Safety Instructions 9

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• Clean the display with a soft, clean cloth and commercial window

cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner.

• If your computer gets wet, see page 42 for instructions. If you drop or

damage the computer, see page 43. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 75).

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When Removing or Installing Memory Modules

Before you remove or install memory modules, perform the following steps in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is

when you are installing memory modules.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting

an external devic e or removing a memory module to help prevent possible damage to the system board.

Turn off your computer and all attached devices. Disconnect your computer and external devices from their electrical

outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.

Remove the battery from the battery bay and, if present, the secondary

battery from the mo d ul ar ba y. Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the

computer to dissipate any static electricity that might harm internal components.

10 Safety Instructions

Page 11

In addition, take note of these safety gu idelines when appropriate:

• When you disconnect a cable, pull on its connector, not on the cable

itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.

• Handle memory modules with care. Don’t touch the components on a

module. Hold a module by its edges.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the batter y only with the same or equivalent type recomme nded by the manufacture r. Discard used batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, d ischarge static electr icity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistati c packing material unti l y o u

are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

Safety Instructions 11

Page 12

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12 Safety Instructions

Page 13

SECTION 1

Setting Up

Setting Up Dellnet™ Connecting a Printer Turning Off the Comput er Using the Modular Bay Setting Up the APR to Connect to a Network

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Page 14

HINT: Dellnet is not

available in certain regions.

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Setting Up Dellnet

™

To set up Dellnet Internet Access Service, double-click the Dellnet Signup

icon on the Microsoft

Windows® desktop and follow the instructions that

appear on the screen.

Accessing the Internet

To access the Internet after completing the Dellnet registration process, double-click the Internet Explorer icon on your Windows desktop. Internet Explorer automatically initiates the Internet connection through Dellnet.

Accessi ng Your E-Mail

To access your Dellnet e-mail, double-click the Outlook Express icon on your Windows desktop. Click Send/Receive to download your messages from the mail server. When you download your messages, they are stored on your hard drive until you delete them.

Viewing Your Account Information

HINT: Del lnet all ows you

to use case-sensitive passwords. Be sure that <Caps Lock> is not turned on.

14 Setting Up

If you did not record your Dellnet user name or password, access the Dellnet Administration tool to verify or change this information:

Click the Start button, point to Programs—>Dellnet, and then click

Dellnet Administration. Click Next twice.

Click Connect to connect to Dellnet.

When the Dellnet Self-Administration page appears, click View My

Account Information. Click Next.

Type your Challenge Phrase answer.

Click Next.

Your account information appears on the screen. Click Print to print the information or click Main Menu to go to the

main menu.

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Sending and Receiving E-Mail

• Double-click the Outlook Express icon to initiate a connection to the

Internet through Dellnet.

• Always check the address of each recipient when sending e-mail.

Otherwise, your e-mail is returned to you.

• Be sure that the person who is sending e-mail to you is typing your

e-mail address correctly.

• Do not send e-mail messages larger than 2 MB.

• If you are having difficulties sending e-mail, determine whether the

problem involves just one recipient or all recipients. Then contact the Dellnet technical support staff (see page 75).

Resetting E-Mail Address Settings

If your e-mail software gets corrupted, reset your account:

Click the Start button, point to Programs—>Dellnet, and then click

Dellnet Administration. Click Next twice.

Click Connect to connect to Dellnet.

When the Dellnet Self-Administration page appears, click Make My

Changes Take Effect. Click Next.

Type your Challenge Phrase answer.

Click Next.

Click Click To Make Changes Take Effect.

Click OK.

Setting Up 15

Page 16

Connecting a Printer

See the documentation that came with the printer fo r an y recommended preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

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HINT: For complete

printer driver installation instructions, refer to your printer documentation.

Installing the Printer Driver

Dell installs drivers for some new printers. Click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers

window, the printer is ready to use. If you need to install a printer driver, insert the installation CD into the CD

or DVD d riv e. The n fol low t he pr ompts on the scr een usi ng th e ins truct ion s that came with the printer.

If your printer installat ion CD does not automatically run, click the Start button on the Windows de skt o p, c lic k Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen.

Parallel Printer

Turn off the computer (see page 18).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.

16 Setting Up

Page 17

Attach the parallel printer cable to the parallel por t c onnector on the

computer and tighten the two screws. Attach the cable to the parallel connector on the printer and sna p the two clips into the two not c hes.

screws (2)

parallel printer cable

Turn on the printer and then turn on the comput er. If the Add New

parallel port connector on computer

printer cable connector

notches (2)

Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page 16).

clips (2)

Setting Up 17

Page 18

USB Printer

HINT: Yo u can connect

USB devices while the computer is turned on.

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Install the printer driver if necessary (see page 16).

Attach the USB printer cable to the USB port connector on the

computer and the printer. The USB connectors fit only one way.

USB port connector on computer

USB port connector

on printer USB printer cable

18 Setting Up

Turning Off the Comp uter

NOTICE: To prevent data loss, you must perform th e Windows shutdown

procedure to turn off your co mputer.

Windows Millennium Edition (Me) and Windows 2000

Save and close any open files and exit any open programs.

Click the Start button and then click Shut Down.

Click the pull-down menu under What do you want the computer to

do?. Click Shut down and then click OK.

The computer automati c ally turns off after the shutdown process finishes.

Page 19

Windows 98

Save and close any open files and exit any open programs.

Click the Start button and then click Shut Down.

In the Shut Down Windows window, click Shut down and then click

OK. The computer automati c ally turns off after the shutdown process

finishes.

Using the Modular Bay

Dell ships your computer with a CD drive (or an optional DVD drive) installed in the modular bay. The modular bay also supports the following devices:

• CD drive

• CD-RW drive

• DVD drive

• Zip drive

• Floppy drive

• SuperDisk LS-120 drive

• Second battery

• Dell TravelLite™ mod ule

NOTICE: To prevent irreparable damage to the docking connector, do not

remove or replace devices while the computer is connected to an advanced port replicator (APR).

Swapping Devices While the Computer Is Turned Off

Save and close any open files, exit any open programs, and shut down

the computer (see page 18). If the computer is connected (docked) to an APR, undock it (see

page 59). Close the display and turn the computer over.

Setting Up 19

Page 20

Slide and hold the latch release, and pull the device out of the modular

bott

bay.

NOTICE: To prevent damage, place devices in a travel case when they are not

inserted in the computer. Store devices in a dry, safe place, and avoid placing heavy objects on top of them.

om of computer

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20 Setting Up

devicelatch release

NOTICE: Insert devices before you dock and turn on the computer.

Insert the new device into the bay, and push it until you hear a click.

Turn on the computer.

Page 21

Swapping Devices While Windows Is Running

NOTICE: To prevent irreparable damage to the docking connector, do not

replace devices while the computer is connected to an APR.

In Microsoft Windows 98 or Windows Me

Right-click the Softex BayManager icon on the Microsoft Windows

taskbar. Click Remove/Swap.

Keep the display open, and tilt the computer back so that you can

access the bottom of the computer. Slide and hold the latch release, and pull the device out of the modular

bay. Insert the new device into the bay, and push it until you hear a click.

Click OK. Then, click OK again to close the Softex BayManager

window.

In Microsoft Windows 2000

Double-click the Unplug or Eject Hardware icon on the Microsoft

Windows taskbar. Click the device you want to eject and then click Stop.

Click OK and wait until the device you want to eject is cleared from

the list of devices in the Unplug or Eject Hardware window. Keep the display open, and tilt the computer back so that you can

access the bottom of the computer. Slide and hold the latch release, and pull the device out of the modular

bay. Insert the new device into the bay, and push it until you hear a click.

When Windows recognizes the new device, click Close.

Setting Up 21

Page 22

Setting Up the APR to Connect to a Network

HINT: A network adapter

is also referred to as a network interface controller (NIC).

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NOTICE: Do not install a NIC or a NIC/modem combination PC Card until

you complete the advanced port re plicator (APR) setup.

If you purchased the APR with an integrated network adapter, you must first configure the computer to use the APR with a network.

Setting Up the APR for Windows Me and Windows 98

If the computer is on, shut down the operating system and turn off the

computer (see page 18). Disconnect all external devices from the APR.

Connect the AC adapter to the APR and an electrical outlet.

Insert the computer into the APR.

Turn on the computer.

The computer automatically detects the network ad apter and begins the software installatio n.

At the Add New Hardware Wizard window, click Automatic search for

a better driver (Recommended) and then click Next. Click Finish when Windows displays a message that the driver is

installed. Click Yes to restart the computer.

22 Setting Up

After the computer restarts, Windows modifies settings, creates a Dock 1 configuration, and then displays a

Setup is complete

message. Click OK.

Updated display settings

If the

If necessary, consult your network administrator for instructions on

message appears, click OK.

configuring the network adapter settings.

Page 23

Setting Up the APR for Windows 2000

NOTICE: Do not install the drivers from the CD that is shipped with the APR.

The network adapter will not work if they are installed.

If the computer is on, shut down the operating system and turn off the

computer (see page 18). Disconnect all external devices from the APR.

Insert the computer into the APR.

Attach the network cable and the AC adapter to the APR.

Turn on the computer.

Log on as a user with administrative privileges.

Make sure that 3Com PCI Ethernet Adapter (10/100) appears in the

Found New Hardware window. Windows 2000 automatically installs the network adapter drivers.

Setting Up 23

Page 24

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24 Setting Up

Page 25

SECTION 2

Solving Problems

Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpect ed C ha racters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Recreating the Hibernate File (Windows 98 Only)

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Page 26

HINT: If you have a

problem with an external device, see the device documentation or contact the manufacturer.

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions .

See page 29.

Press the power button to resume from standby mode.

T ell Me How

See the (see page 28) for more information on standby mod e.

Get technical assistance from Dell. See page 75.

See page 30.

help file

26 Solving Problems

Page 27

See page 30.

See page 32.

See page 33.

See page 34.

See page 35.

See page 36.

See page 39.

See page 44.

See page 40.

See page 41.

See page 42.

Solving Problems 27

Page 28

Accessing Help Files

ACCESS THE

Click the

ACCESS WINDOWS

Click the

Type a word or phrase that describes your problem and then click

Click the topic that describes your problem and then click

www.dell.com | support.dell.com

Follow the instruc tions shown on the screen.

ACCESS WINDOWS ME HELP

Click the

Type a word or phrase that describes your problem in the

Tell Me Ho w

button, po int t o

Start

2000 H

button and then click

Start

tab.

button and then click

Start

HELP FILE

Dell Documents

ELP

Help

, and then click

Display

Tell Me How

List Topics

box and then

click Go. Click the topic that describes your problem and then click

Follow the instruc tions shown on the screen.

ACCESS WINDOWS

Click the

Type a word or phrase that describes your problem and then click

In the

then click Follow the instruc tions shown on the screen.

Start

Topics Found

Display

98 SE H

button and then click

ELP

Help

window, click the topic that describes your problem and

Display

28 Solving Problems

Page 29

Power Problems

HECK THE POWER LIGHT

When the pow er light is bl inkin g, the compu ter

—

has power. If the power light is blinking, the computer is in standby mode—press the power button to resume from standby mode. If the power light is off, press the power button.

HECK THE BATTERY

If you are using a battery to power your computer, the

—

battery charge may be depleted. Connect the computer to an elec trical outlet using the AC adapter, and turn on the computer.

EST THE ELECTRICAL OUTLET

Ensure th at the el ectric al outl et is wor king

—

by testing it with another device, such as a lamp.

HECK THE

ADAPTER

Be sure that the power cable is firmly inserted

—

into the electrical outlet and the green light on the AC adapter is on.

ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET

—

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

HECK FOR INTERFERENCE

Electrical applia nces on the same circuit o r

—

operating near the computer can cause interference. Other causes of interference: power extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet.

HINT: See the

help file for

How

Tell Me

information on standby mode.

DJUST THE POWER PROPERTIES

for the keyword

ESEAT THE MEMORY MODULES

standby

Windows Help.

See the

—

Tell Me How

To access help files, see page 28.

If your computer power light turns on

—

help file or search

but the display remains blank, you may need to reseat the memory modules (see page 61).

Solving Problems 29

Page 30

Start-Up Error Messages

PERATING SYSTEM NOT FOUND

page 75).

NSERT BOOTABLE MEDIA

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-

SYSTEM DISK ERROR

floppy disk and restart the computer.

www.dell.com | support.dell.com

—

Call Dell for technical ass i stance (see

—

The operating system is trying to boot to a

A floppy disk is in the floppy drive. Remove the

Video and Display Problems

If the display is blank

HECK THE POWER LIGHT

has power. If the power light is blinking, the computer is in standby mode—press the power button to resume from standby mode. If the power light is off, press the power button.

HECK THE BATTERY

battery charge may be depleted. Connect the computer to an elec trical outlet using the AC adapter, and turn on the computer.

—

When the po wer light is bl inki ng, the comp uter

—

If you are using a battery to power your computer, the

30 Solving Problems

EST THE ELECTRICAL OUTLET

by testing it with another device, such as a lamp.

HECK THE

into the electrical outlet and the green light on the AC adapter is on.

DJUST THE POWER PROPERTIES

Windows Help

ADAPTER

. To access help files, see page 28.

—

Ensure th at the el ectric al outl et is wor king

—

Be sure that the power cable is firmly inserted

Search for the keyword

—

standby

Page 31

If the display is difficult to read

DJUST THE BRIGHTNESS

See the

—

Tell Me How

help file (s ee page 28) for

instructions on ad justing the brightness.

OVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR

—

your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

LIMINATE POSSIBLE INTERFERENCE

Turn off nearby fans, fluorescent

—

lights, or halogen lamps to check for interference.

OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION

Eliminate

—

sunlight glare, which can cause poor picture quality.

ESTORE THE RECOMMENDED SETTINGS

and refresh rate se tt ings. See the

Tell Me How

Restore the original resolution

—

help file for instructions. To access

help files, see page 28.

DJUST THE WINDOWS DISPLAY SETTINGS

Click the

Double-click the

Try different settings for

button, point to

Start

Display

Settings

, and then click

icon and then click the

and

Colors

Screen area

Settings

Control Pane l

tab.

Solving Problems 31

Page 32

Sound and Speaker Problems

Integrat ed S p eakers

www.dell.com | support.dell.com

HINT: The volume

control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.

DJUST THE WINDOWS VOLUME CONTROL

Double-click the yellow

—

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

HECK THE VOLUME CONTROL BUTTONS

Press both volume control

—

buttons sim ultan e ously o r pr e ss <Fn> <E nd> t o di sabl e (mu te) or r ee na ble t he integrated speakers.

EINSTALL THE SOUND (AUDIO) DRIVER

See page44.

—

External Speakers

ERIFY THE SPEAKER CABLE CONNECTIONS

are connected as shown on the setup diagram supplied with the speakers.

EST THE ELECTRICAL OUTLET

Ensure th at the el ectric al outl et is wor king

—

by testing it with another device, such as a lamp.

NSURE THAT THE SPEAKERS ARE TURNED ON

supplied with the speakers.

Ensure that the speakers

—

See the setup dia g r am

—

32 Solving Problems

DJUST THE SPEAKER CONTROLS

Adjust the volume, bass, or treble

—

controls to eliminate distortion.

DJUST THE WINDOWS VOLUME CONTROL

Double-click the yellow

—

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

EST THE SPEAKERS

Plug the speaker audio cable into the headphone

—

connector on the side of the computer. Ensure that the headphone volu me control is turned up. Play a music CD.

Page 33

RUN

THE SPEAKER SELF-TEST

Some speaker systems have a self-test

—

button on the subwoofer. See the speaker documentation for self-test instructions.

OVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR

your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

LIMINATE POSSIBLE INTERFERENCE

Turn off nearby fans, fluorescent

—

lights, or halogen lamps to check for interference.

EINSTALL THE SOUND (AUDIO) DRIVER

See page 44.

—

Printer Problems

If you cannot print to a parallel port printer

ERIFY THE PRINTER CABLE CONNECTIONS

cable is connected as described on page 16.

EST THE ELECTRICAL OUTLET

Ensure th at the el ectric al outl et is wor king

—

by testing it with another device, such as a lamp.

NSURE THAT THE PRINTER IS TURNED ON

supplied with the printer.

Ensure that the printer

—

See the documentation

—

ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Click the

If the printer is listed , right-click the printe r icon, click select the

Ensure that the

EINSTALL THE PRINTER DRIVER

button, point to

Start

tab.

Details

Print to the following port:

Settings

—

, and then click

setting is

See page 16.

Printers

Properties,

LPT1 (Printer Port)

and then

Solving Problems 33

Page 34

If you cannot print to a USB printer

ERIFY THE PRINTER CABLE CONNECTIONS

Ensure that the printer

—

cable is connected as described on page 18.

EST THE ELECTRICAL OUTLET

Ensure th at the el ectric al outl et is wor king

—

by testing it with another device, such as a lamp.

NSURE THAT THE PRINTER IS TURNED ON

See the docume n ta t io n

—

supplied with the printer.

www.dell.com | support.dell.com

ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Click the

If the printer is listed, right-click the printer ico n, click select the

Ensure that the

EINSTALL THE PRINTER DRIVER

button, point to

Start

tab.

Details

Print to the fo llowing port:

Settings

—

, and then click

setting is

See page 16.

Printers

Properties,

USB

—

and then

Modem Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages t he modem.

34 Solving Problems

HECK THE TELEPHONE JACK

Disconnect the telephone line from the

—

modem and connect it to a telephone. Listen for a dial tone.

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

—

If you have other tel epho ne devic es sharin g the li ne, su ch a s an an sw ering mac hin e, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

Page 35

HECK THE CONNECTION

modem.

V er ify that th e teleph one line is connec ted to th e

—

HECK THE TELEPHONE LINE

are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN

THE MODEM DIAGNOSTICS

Programs

—>

3Com NIC Utilities

Try using a different telephone line. If you

—

Click the

—

, and then click

button, point to

Start

3Com NIC Doctor

Scanner Problems

HECK THE POWER CABLE CONNECTION

cable is firmly connected to a working electrical power source and that the scanner is turned on.

HECK THE SCANNER CABLE CONNECTION

cable is firm ly connected to the co mp uter and to the sca nn e r.

NLOCK THE SCANNER

locking tab or button.

EINSTALL THE SCANNER DRIVER

instructions.

Ensure that your scanner is unlocked if it has a

—

Ensure tha t th e sc a n ne r pow e r

—

Ensure that the scanner

—

See the scanne r doc u m en t a tion for

Touch Pad Problems

HECK THE TOUCH PAD SETTINGS

Settings

adjusting the settings.

, click

Control Panel

, and then double-click the

Click the

—

button, point to

Start

Mouse

icon. Try

Solving Problems 35

Page 36

External Keyboard Problems

www.dell.com | support.dell.com

HINT: For informatio n

on saving files to a floppy disk, see the help file (see page 28).

Tell Me How

ISCONNECT THE KEYBOARD CABLE

page 18). Disconnect the keyboard cable and check the cable connector for be nt or broken pins.

Shut down the com p u ter (see

—

Unexpected Characters

ISABLE THE NUMERIC KEYPAD

numeric keypad. Verify that the numbers lock light is not lit.

Press the <Num Lk> key to disable the

—

Drive Problems

If you cannot save a file to a floppy disk

NSURE THAT WINDOWS RECOGNIZES THE DRIVE

My Computer

antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

ANNOT SAVE FILES TO A FLOPPY DISK

not full or write -p r o te c te d (locked). See the following illustration.

icon. If the floppy drive is not listed, perform a full scan with your

Ensure that the floppy disk is

—

Double-click the

—

36 Solving Problems

EST THE DRIVE WITH ANOTHER FLOPPY DISK

disk to eliminate the possibility that the original floppy disk is defective.

Insert another floppy

—

Page 37

back of fl

oppy dis

write-protected

not writeprotected

If you cannot play a music CD or install a program from a CD

NSURE THAT WINDOWS RECOGNIZES THE DRIVE

My Computer

icon. If the CD drive is not listed, perfor m a full scan with your antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

Double-click the

—

HINT: High-speed CD

drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.

EST THE DRIVE WITH ANOTHER

Insert another CD to eliminate the

CD—

possibility that th e original CD is defective.

LEAN THE DISC

See the

—

Tell Me How

help file for instructions. To access

help files, see page 28.

DJUST THE WINDOWS VOLUME CONTROL

Double-click the ye llow

—

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the so und is not muted.

Solving Problems 37

Page 38

HINT: Because of

different worldwide file types, not all DVD titles work in all DVD drives.

If you canno t play a DVD movie

NSURE THAT WINDOWS RECOGNIZES THE DRIVE

My Computer

icon. If the DVD drive is not listed, perform a full scan with your antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

Double-click the

—

www.dell.com | support.dell.com

HINT: If you must

disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD.

EST THE DRIVE WITH ANOTHER

DVD—

Insert another DVD to eliminate

the possibility tha t the original DVD is defective.

LEAN THE DISC

See the

—

Tell Me How

help file for instructions. To access,

help files, see page 28.

If the CD-RW drive stops writing

ISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A

DISK

Search for the keyword

—

standby

Windows Help.

files, see page 28.

HANGE THE WRITE SPEED TO A SLOWER RATE

The CD-RW drive

—

must rece ive a stea dy str eam of da ta wh en wri ting. I f th e str eam i s inte rrup ted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.

CD-

To access help

If you have a hard drive problem

HECK THE HARD DRIVE FOR ERRORS

Windows 98 SE and Windows Me:

Click the then click

Windows 2000:

Double-click the

Right-click the

Click the

Click

button, point to

Start

ScanDisk

Local Disk

tab.

Tools

Check Now

Programs

My Computer

icon and then click

icon.

—>

Accessories

Properties

—>

System T ools

, and

38 Solving Problems

Page 39

Network Problems

HECK THE NETWORK CABLE CONNECTOR

cable connector is firmly connected to the connector on the computer and the network wall jack.

HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR

indicates t hat t h e ne two rk co nne cti on is ac tive . I f t he s tatu s l igh t is no t green, try replacing the network cable. Amber indicates that the network card driver is loaded and the card is detecting activity.

ESTART THE COMPUTER

ONTACT YOUR NETWORK ADMINISTRATOR

settings are correct and that the network is functioning.

Try to log on to the network again.

—

Ensure that the networ k

—

Verify that your network

—

Green

Windows Error Messages

:\ IS

NOT ACCESSIBLE

the drive and try agai n.

FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS

filenames.

: \ / : * ? “ < > |—

. THE

DEVICE IS NOT READY

Do not use these cha ra c ters in

Insert a disk into

—

Solving Problems 39

Page 40

NOT

ENOUGH MEMORY OR RESOURCES

You have too many programs open. Close all windows and open

TRY AGAIN

—

the program that you want to use.

. C

LOSE SOME PROGRAMS AND

THE

FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

The file that you are trying to cop y is to o la rge to fit on th e d isk, or the

—

DRIVE

disk is too full. Try copying the file to a different disk or use a larger capacity disk.

REQUIRED

.DLL

FILE WAS NOT FOUND

The program that you are

—

trying to open is missing an essential file. To remove and then reinstall the program:

www.dell.com | support.dell.com

Window 98 SE and Windows Me:

Click the

Double-click the

Select the program that you want to remove.

Click

Add/Remove

See the program documenta tion for installatio n instructions.

button, point to

Start

Add/Remove Programs

and follow the prompts on the screen.

Settings

, and then click icon.

Control Pane l

Windows 2000:

Click the

Double-click the

Select the program that you want to remove.

Click

Change/Remove

See the program documenta tion for installatio n instructions.

button, point to

Start

Add/Remove Programs

and follow the prompts on the screen.

Settings

, and then click icon.

Control Pane l

General Program Problems

40 Solving Problems

A program crashes

SEE

THE SOFTWARE DOCUMENTATION

maintain websites with information that may hel p you to solve the problem.

Many software manufacturers

—

A program stops responding

RESS

><ALT><DEL>—

TRL

In the

Close Program

program that is no longer responding. Then click

End Task

window, sele ct the

Page 41

A solid blue screen appears

URN THE COMPUTER OFF

If the computer does not respond to a keystroke

—

or a proper shutdown (see page 18), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

Internet Connection Problems

If you have a problem with your Dellnet account

“S

EVIEW

URN OFF CALL WAITING (CATCH-PHONE

ETTING UP DELLNET

“M

ODEM PROBLEMS

for instructions on deactivating this feature. Then adjust the dial-up networking connection properties:

Click the

Double-click the

In the

3 4

Modems Properties

Ensure that

button, point to

Start

Modems

icon.

window, click

To disable call waiting, dial:

proper code according to the info rmation in your telephone direc to r y. Click

Close the

and then click OK.

Apply

Modems Properties Control Panel

window.

”—

See page 34.

”—

Settings

See page14.

See your telephone directory

)—

, and then click

Dialing Properties

Control Pane l

is checked, and then select the

Solving Problems 41

Page 42

E-Mail Problems

Outlook Express e-mail program open, click next to it, click the check to remove it and connect to the Internet.

EVIEW

NSURE THAT YOU ARE CONNECTED TO THE INTERNET

ENDING AND RECEIVING

E-

MAIL

File

See page 15.

"—

. If

Work Offline

With t he

—

has a check

If Your Computer Gets Wet

www.dell.com | support.dell.com

CAUTION: Perform this procedure only after you are certain that

it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live p ower source.

Turn off the computer (see page 18), disconnect the AC adapter from

the computer, and disconnect the AC adapter from the electrical outlet.

Turn of f any attached external dev ices, and disconnect them from

their power sources and then from the computer. Ground yourself by touching one of the metal connectors on the back

of the computer. Remove the modular bay device (see page 19) and any installed PC

Cards, and put them in a safe place to dry.

42 Solving Problems

Remove the batt e r y.

Wipe off the battery an d put it in a safe place to dry.

Remove the hard drive (see page 63).

Remove the memory modules (see page 61).

Open the display, and place the computer right-side up across two

books or similar props to let air circulate all around it. Let the computer dry for at least 24hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed

up the dryin g process.

Page 43

CAUTION: To help prevent electrical shock, ve rify that the

computer is thoroughly dry before continuing with the remainder of this procedure.

Ground yourself by touching one of the metal connectors on the back

of the computer. Replace the memory modules, the memory module cover, and screw

(see page 61). Replace the hard drive and screw (see page 63).

Replace the modular bay device (see page 19) and any PC Cards you

removed. Replace the battery.

Turn on the computer and verify that it is working properly.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page75).

If You Drop or Damage Your Computer

Save and close any open files, ex it any open app licat ion pro grams, and

shut down the computer (see page 18). Disconnect the AC adapter from the computer, and disconnect the

AC adapter from the electrical outlet. Turn of f any attached external devices , an d disconnect them from

their power sources and then from the computer. Remove and reinstall the battery.

Turn on the computer.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page75).

Solving Problems 43

Page 44

Resolving Other Technical Problems

GO TO

help with general usage, installatio n, and troubleshooti ng questions.

E-

the can expect to receive an e-mail message from Dell within hours.

www.dell.com | support.dell.com

or e-mail service, call Dell for technical assistance (see page 75).

THE DELL SUPPORT WEBSITE

Go to

MAIL DELL

Communicate

ALL DELL

—

If you cannot solve your problem using the Dell support website

—

http://support.dell.com

list. Send an e-mail message to Dell about your problem; you

—

Go to

http://support.dell.com

and then click

E-Mail Dell

for

Reinstalling Drivers and Utilities

NOTICE: The Dell support website,

and Utilities

drivers obtained from other sources, your computer might not work correctly.

Insert the Drivers and Utilities CD into the CD or DVD drive.

Double-click the My Computer icon on your desktop.

Double-click the icon for your CD or DVD drive.

Double-click the folder for your operating system.

Double-click the appropriate language folder for the driver you want to

CD provide approved drivers for Dell™ computers. If you install

http://support.dell.com

install.

, and the

Drivers

HINT: You may need to

open more folders to find the

setup.exe

example, to install the Windows 98 touch pad driver, double-click

win98 touchpad english

click

44 Solving Problems

file. For

, double-click

, and then double-

setup.exe

Double-click the setup.exe file and follow the prompts.

For detailed information on installing specific drivers and utilities for your computer, see Dell’s support website at http://support.dell.com.

Page 45

Reinstalling Windows

Reinstalling Windows Me and Windows 98

NOTICE: The

Windows Me or Windows 98 Second Edition (SE) operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representativ e.

NOTICE: To prevent conflicts with Windows Me or Windows 98, you must

disable any virus prote ction software installed on your system before you reinstall Windows.

1 Turn on the computer, and enter the system setup program as directed

Operating System

CD provides options for reinstalling your

by a Dell technical support representative. In the system setup pr ogram Boot menu, change the boot sequence so

that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Operating System CD in the CD or DVD drive and close the drive tray.

Exit the syst em setup program.

At the Welcome window, click OK.

Double-click Refresh Windows OS.

Click OK.

Click OK again.

Remove the Operating System CD from the CD or DVD drive, and

click OK to restart yo u r com pu t er. The Getting ready to run Windows for the first time window appears. If the mouse tutorial starts, press <Esc> to exit and then press <y>.

Click the regional setting closest to where you live, and then click

Next. Click the graphic that matches your keyboard layout, and then click

Next.

Solving Problems 45

Page 46

In the User Information window, type your name and, if applicable,

company name, and then click Next. The Name field must be completed; the Company Name field is

optional. The License Agreement window appears.

Click I accept the Agreement, and then click Next.

Type the Windows product key in the fields provided, and then click

Next. The product key is the bar code number found on the Microsoft

Windows label, which is located on the computer.

www.dell.com | support.dell.com

When the Start Wizard appears, click Finish.

The Enter Windows Password window appears. To continue without creating a Windows user name and password, click OK. Otherwise, type your user name and password in the appropriate fields, and then click OK.

If the Date/Time P roperties window appears , adjust the date and time

properties, c lick Apply, and then click OK. Windows updates the system settings and restarts your computer. If you created a Windows user name and password, type your password

and click OK.

46 Solving Problems

Reinstall the appropriate drivers (see page 44).

Reenable your virus protection software.

Reinstalling Windows 2000

Insert the Operating System CD into the CD or DVD drive.

Shut down the computer (see page 18).

Turn on the computer.

Press any key when the

appears on the screen. When the Windows 2000 Setup window appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press <Enter>.

Press any key to boot from CD

message

Page 47

Read the information in the License Agreement window, and then

press <F8> to continue. When the Windows 2000 Professional Setup window appears, press

the arrow keys to select the Windows 2000 partition option that you want. To continue, press the key specified in the partition option that you chose.

When the Windows 2000 Professional Setup window reappears, press

the arrow keys to select the type of filing system that you want Windows 2000 to use, and then press <Enter>.

Press <Enter> again to restart your computer.

Click Next when the Welcome to the Windows 2000 Setup Wizard

window appears. When the Regional Settings window appears, select the settings for

your locale, and then click Next. Enter your name and organization in the Personalize Your Software

window, and then click Next. When prompted, enter the Windows product key, which is printed on

the Microsoft label on your computer. Then click Next. When the Computer Name and Administrator Password window

appears, enter a name for your computer and a password, if desired. Then click Next.

Enter the date and time in the Date and Time Settings window, and

then click Next. Windows 2000 begins to install its components and configure the

computer. When the Completing the Windows 2000 Setup Wizard window

appears, remove the CD from the drive, and then click Finish. Th e computer automatically restarts.

Solving Problems 47

Page 48

Recreating the Hibernate File (Windows 98 Only)

HINT: Windows Me and

Windows 2000 recreat e the hibernate file automatically.

HINT: If you install

additional memory, you must delete the original hibernate file before

www.dell.com | support.dell.com

recreating a new one .

When hibernate mode is activated, all system data is stored in the hibernate file on your hard drive. The hibernate file cannot be accessed by the Windows operating system or application programs.

You must recreate the hibernate file if you perform any of the following actions:

• Delete the hibernate file.

• Install a new hard drive.

• Reformat your hard drive.

• Install additional memory.

Boot (Restart) Your Computer With the Drivers and Utilities CD

Save and close any open files, exit any open programs, and shut down

the computer. If the computer is connected (docked) to an advanced port replicator

(APR), undock it (see page 59). Turn on the computer.

Press <F2> as soon as you see the Dell logo.

System setup screen Page 1 appears after a few seconds.

48 Solving Problems

Pre ss <Al t><p > to vie w Page 2.

Press the arrow keys to select the following boot sequence:

• Boot First Device: CD/DVD/CD-RW Drive

• Boot Second Device: Diskette Drive

• Boot Third Device: Internal HDD

Press <Esc> to save your changes and exit the system setup program.

Restart the compute r.

After the computer restarts and loads the diagnostic utility, press the

down-arrow key to select Exit to MS-DOS and then press <Enter>.

Page 49

Delete the Old Hibernate File

Boot your computer from the Drivers and Utilities CD as described on

page 48.

R:\DIAGS

At the

R:\

At the

Type

Create the hibernate file.

prompt, type

rms2d

and press <Enter>.

prompt, type

cd\win98\suspend

cd\

and press <Enter>.

Create the Hibernate File

Boot your computer from the Drivers and Utilities CD as described on

page 48.

R:\DIAGS

At the

R:\

At the

mks2d

Type

Press the power button until the computer turns off.

Remove the Drivers and Utilities CD from the CD or DVD drive.

Turn on the computer.

prompt, type

and press <Enter>.

cd\

and then press <Enter>.

cd\win98\suspend

and press <Enter>.

Solving Problems 49

Page 50

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50 Solving Problems

Page 51

SECTION 3

Adding Parts

Replacing the Palm Rests Replacing the Display Cov er Using the Advanced Port Replicator Adding Memory Replacing a Hard Drive

www.dell.com | support.dell.com

Page 52

Replacing the Palm Rests

Save and close any open files, exit any open programs, and shut down

the computer (see page 18). If the computer is connected (docked) to an advanced port replicator

(APR), undock it (see page 59). Keep the display open and tilt the computer back so that you can

access the bottom of the computer. Slide and hold the latch release on the left side, and remove any device

installed in the modular bay. Slide and hold the latch release on the right side, and remov e any

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battery installed in the battery bay. Locate the oran ge palm rest removal buttons. Place your thumbs on

the button and gently push to relea se the palm rests.

ottom of computer

52 Adding Parts

Page 53

Remove the pa lm rests.

To replace the palm rests, insert the tabs on the inside edge of the

palm rest into the slots on the computer. Then press along the outside edges of the palm rest until it snaps into place.

Repeat the process on each side.

palm rest

Adding Parts 53

Page 54

Replacing the Display Cover

Gently slide your index fingers under the straight edge of the display

cover until the cover pops out. Slide the display cover towards the back of th e computer.

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To replace the display cover, insert the four tabs on the rounded end of

the cover into the slo ts on the top of the computer. Gently press the cover along the straight edge until it snaps into place.

HINT: If you receive a

BIOS upgrade floppy disk with your APR, use the disk to upgrade your computer before you use the APR.

54 Adding Parts

Gently press the Dell logo on the display cover to engage the final snap

tab.

Using the Advanced Port Replicator

The advanced port replicator (APR) integrates your computer into a desktop environment. The APR includes a NIC to connect your computer to a network.

NOTICE: Do not attempt to lift the computer while it is connected to the

APR. Doing so will damage the docking connector.

Page 55

Connecting External Devices to the APR

See the following illustrations for connector locations.

Connect the external devices to an electrical outlet, if applicable.

The I/O connectors on the back and side of the APR duplicate the primary connectors on the back and side of your computer.

USB connectors (2)

keyboard connector

Connector Icon Connector Description

mouse connector

serial port connector

NIC connector

parallel port connector

Connect one or two USB devices, such as a USB mouse.

AC adapter connector

video connector

HINT: If the cable

connector from the external device has thumbscrews, be sure to tighten them to ensure a proper connection.

Connect a PS/2-style keyboard or numeric keypad.

Connect a PS/2-compatible mouse.

Connect a serial device, such as a serial mouse or digital camera.

Connect a network int erface cable.

Adding Parts 55

Page 56

Connector Icon

(continued)

Connector Description

Connect a parallel device, such as a printer.

Connect an external monit o r.

Connect the AC adapter.

www.dell.com | support.dell.com

The audio line-out connector is on the side of the APR.

audio line-out connector

56 Adding Parts

Page 57

APR Controls and Indicators

locked

unlocked position

eject position

drive access light

power light

power button

undock request button

Docking the Computer

eject/locking lever

position

docking light

padlock slot

security lock slot

NOTICE: Before you initially connect your computer to the APR, you must

complete the operating system setup. When you see the Windows desktop on your screen, the operating system setup is complete.

You dock your computer when you connect it to an APR. You must connect the AC adapter to the APR before you dock and turn on the computer. The AC adapter powers the APR and the computer at the same time. Any battery installed in the computer charges while you use the APR.

NOTICE: Always use the Dell AC adapter that came with the APR. If you use

any other commercially available AC adapter—or the AC adapter from other Dell computers—you may damage the APR or the computer.

Save and close all open files, exit all open programs, and shut down the

computer (see page 18). Disconnect any external devices, and remove any PC Cards from the

computer.

Adding Parts 57

Page 58

Connect the AC adapter to the connector on the APR, and connect

docki

the AC power cable to an electrical outlet. Horizontally center the computer on the APR base, with the back of

the computer facing the APR docking connector. Slide the computer toward the connector until you feel the grooves on

the bottom of the computer engage with the alignment rails.

NOTICE: If you attempt to push the computer all the way into the APR

without engaging the alignment rails, you may irreparably damage the docking connector on the computer. If you have a monitor stand installed, you will not be able to see the alignment rails or the docking connector.

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eject/locking lever

Gently push the computer forward until the docking connector is fully

ng connector

alignment rails (2)

engaged. Slide the eject/locking lever towards the back of the APR to the locked

position.

58 Adding Parts

Page 59

Undocking the Computer

NOTICE: If you do not ha ve a charg ed batt ery installed in the co mput er when

you undock the comput er, you may lose unsaved data.

NOTICE: If you do not use correct undocking proced ures, you may lose data

and the computer may n ot restart.

Save and close all open files and exit all open programs.

Perform one of the following procedures:

•Click the Start button, and then click Eject PC. After a few seconds, the computer power light turns off.

• Press the undock request button on the APR. After a few seconds, the green docking light turns off.

Slide the eject/locking lever on the left side of the APR to the eject

position to undock the computer.

eject/locking lever

docking light

undock request button

Adding Parts 59

Page 60

Monitor Stand

HINT: Be sure that the

back legs on the monitor stand engage the slots on either side of the APR base.

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NOTICE: The stand supports monit ors that weigh up to 45.3 kg (100 lb).

Heavier monitors may dama ge the stand, computer, and APR.

monitor stand

APR

computer

APR base

60 Adding Parts

Page 61

Adding Memory

You can increase your computer memory by installing memory modules on the system board. See page68 for information on the type of memory supported by your computer.

Your computer has two memory module sockets. Dell memory modules designed for your computer can be installed in either socket.

CAUTION: Before working inside your computer, read the “Safety

Instructions” at the front of this guide (see page 7).

NOTICE: Do not install or remove a memory module when the computer is

turned on, in standby mode, o r in hibernate mode.

Save and close any open files, exit any open programs, and shut down the computer (see page 18).

Remove all installed batteries and disconnect external devices.

Disconnect the AC adapter cable from the computer.

Ground yourself by touching a metal connector on the back of the

computer. Turn the computer over, loosen the screws, and lift up the memory

module cover.

memory module cover

screws (2)

HINT: Memory modules

purchased from Dell are covered under your computer warranty.

Adding Parts 61

Page 62

NOTICE: To prevent damage to the computer, do not use tools to spread the

inner metal tabs of the socket when you are installing or removing a memory module.

If you are replacing a memory module, you must remove the existing

module:

Use your fingernails to carefully spread apart the inner metal tabs

of the memory module socket. The module should pop up.

Lift the memory module away from the socket.

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securing clip

memory module

HINT: If the memory

module is not installed properly, the computer will not boot. No error message indicates this failure.

62 Adding Parts

Install the memory module:

Align the notch in the module with the slot in the center of the

socket. Slide the edge of the module firmly into the socket and rotate the

module down until you hear a click.

Page 63

Replace the cover and tighten the screws.

memory module cover

Insert the battery int o the battery bay, or connect the AC adapter to

screws (2)

your computer and an electrical outlet. Turn on the computer.

As the computer boots, it will detect the additional memory and automatically update the system configuration information.

If your computer runs Windows 98, delete and recreate the hibernate

file to accommodate the new memory (see page 48).

Replacing a Hard Drive

NOTICE: Hard drives are extremely fragile and must be handled carefully.

Even a slight bump can damage the drive.

CAUTION: If you remove the hard drive from the computer when

the drive is hot,

NOTICE: To prevent data loss, turn off your computer (see page 18) before

removing or installing a hard dri ve. Do not remove the hard drive while the computer is in standby mode or hibernate mode, or if the power light is lit.

do not touch

the metal hou sing o f the h ard driv e.

HINT: Dell does not

guarantee compatibility or provide support for hard drives from sources other than Dell.

Adding Parts 63

Page 64

HINT: You need the

bott

Operating System

install the Windows operating system. You also need the

Utilities

device drivers and utilities on the new hard drive.

www.dell.com | support.dell.com

CD to

Drivers and

CD to install the

Save and close any open files, exit any open programs, and shut down

the computer (see page 18). Remove all installed batteries, and disconnect the AC adapter cable

and any external devices from the computer. Turn the computer over, and remove the hard drive screw.

om of computer

NOTICE: When the hard drive is not in the computer, protect the drive from

exposure to static electricity by storing it in protective antistatic packag ing.

screw

hard drive

64 Adding Parts

Lift up the hard drive cover until you hear a click.

Slide the hard drive out of the computer.

Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard drive.

NOTICE: Do not force the drive into the computer. If you experience some

resistance, use firm and even pressure to slide the drive into place.

Slide the new drive into the computer:

Lift up the hard drive cover until you hear a click.

Push the hard drive until it is fully seated in the bay.

Press the hard drive cover down.

Page 65

Replace and tighten the screw you removed in step 3.

Install the Dell-provided operating system (see page 45).

Install the Dell-provided drivers and utilities (see page44).

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original foam p ackaging. Otherwise , the hard drive may be damaged in transit.

hard drive

Adding Parts 65

Page 66

www.dell.com | support.dell.com

66 Adding Parts

Page 67

SECTION 4

Appendix

Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information Macrovision Product Notice

www.dell.com | support.dell.com

Page 68

Specifications

Microproce sso r

Microprocessor types Intel

Internal cache 256 KB External bus frequency 100 MHz Math coprocessor internal to the microprocessor

Mobile Pentium® III

Intel Mobile Celeron™

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System Information

System chip set Intel Mobile 440BX PCI Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits

PC Card

CardBus contro l le r Texas Inst r ume nt s PC I 14 20 CardBus

controller

PC Card connectors two (supports two Type I or Type II cards or

one TypeIII card) Cards suppo r te d 3.3 V and 5 V PC Card connector size 68 pins Data width (maximum) PCMCIA 16 bits

CardBus 32 bits

Memory

Architecture SDRAM Memory module socket two user-accessible SODIMM sockets

68 Appendix

Memory module capacities and type 64, 128, and 256 MB Memory type 3.3-V SODIMM Standard memory one 64-MB memory module

Page 69

Memory

Maximum memory 512 MB Memory access time: clock speed 100 MHz

Ports and Connectors

Serial (DTE) 9-pin connector; 16550-compatible, 16-byte

Parallel 25-hole connector; unidirectional,

Video 15-hole co nnector Audio microphone connector, headphone/speakers

S-video/TV-out 7-pin mini-DIN connector (an S-video to

PS/2 keyboard/mouse 6-pin mini-DIN connector USB one 4-pin USB-compliant connector Infrared sensor compatible with IrDA Standard 1.1

Docking 200 pins for the advanced port replicator

(continued)

buffer connector

bidirectional, or ECP

connector

composite video adapter included with the computer)

(Fast IR) and IrDA Standard 1.0 (Slow IR)

Video

Video type 128-bit hardware accelerated Data bus 2X AGP Video controller ATI Mobility M3 Video memory 8 MB LCD interface LVDS TV support NTSC or PAL in S-video and composite

modes

Appendix 69

Page 70

Audio

Audio type Sound Blaster (software emulation capable) Audio controller ESS Technology Maestro-3i Stereo conversion 16-bit (analog-to-digital and digital-to-

analog) FM music synthesizer 20 voice, 72 operator Interfaces:

Internal ESS1920 AC97 CODEC

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External microphone-in connector,

headphone/speakers connector Speakers two 8-ohm speakers Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls key combinations, volume buttons,

application program menus

Display

Type XGA, active-matrix color (TFT) Dimensions:

70 Appendix

Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolution 1024 x 768

Response time (typical) 20-ms rise (maximum),

50-ms fall (maximum) Operating angle 0° (closed) to 180

Viewing angle:

Horizontal Vertical + 15°, – 30

Dot pitch 0.28 mm

Page 71

Display

Luminance 120 nits Power consumption:

Controls brightness c an be co ntrolled through key

Keyboard

Number of keys 87 (U.S. and Canada); 88 (Europe); 90

Key travel 2.7 mm ± 0.3 to 0.4 mm (0.11 in ch ± 0.016

Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji

Touch Pad

Interface PS/2 compatible X/Y position resolution

(graphics table mode) 240 cpi

(continued)

Pa nel (typical) 1.0 W Backlight 3.4 W

combinations

(Japan)

inch)

Size:

Thickness 2.00 mm (0.08 inch) at highe st component Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Weight 6.5 g (0.23 ounce)

Power:

Supply voltage 5 V ± 0.5 VDC Supply current 25 mA (maximum operating for track stick

and touch pad combined)

ESD in accordance with IEC-801-2

Appendix 71

Page 72

Track St ick

Interface PS/2 compatible X/Y position resolution

(graphics table mode) 240 counts/sec @ 100 gf Size protrudes 0.5 mm higher that surrounding

keycaps Power:

Supply voltage 5 V ± 0.5 VDC

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Supply current 25 mA (maximum operating for track stick

and touch pad combined) ESD in accordance with IEC-801-2

Battery

Ty pe 4-cell or 8-cell smart lith ium ion Dimensions:

Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch ) Width 139.0 mm (5.47 inches) Weight 0.39 kg (0.87 lb) (8 cell)

0.22 kg (0.49 lb) (4 cell) Voltage 14. 8 VDC Capacity 26.5 WHr (4 cell)

53 WHr (8 cell)

Charge time (approximate):

Computer off 1 hour and 6 minutes

Life span (approximate) 500 discharge/charge cycl es

72 Appendix

Temperature range:

Charge 0°to 35°C(32°to 95°F) (8 cell)

0°to 40°C(32°to 104°F) (4 cell)

Storage –40° to 65°C (–4° to 140°F)

Page 73

AC Adapter

Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse);

3.51 A (continuous) Output power 70 W Rated output voltage 19.5 VDC Dimensions:

Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.35 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb)

Temperature range:

Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 140°F)

Environmental (Computer)

Temperature range:

Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–104° to 140°F)

Relative humidity (maximum):

Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing)

Maximum vibration:

Operating 0.9 GRMS using a random-vibration

spectrum that si mulates user env ir onment

Storage 1.3 GRMS using a random-vibration

spectrum that si mulates air/truck shipment

Appendix 73

Page 74

Environmental (Computer)

Maximum shock:

Operating 152. 4 cm/sec (60 inches/sec) (equal to a

Storage 203.2 cm/sec (80 inches/sec) (equal to a

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft)

www.dell.com | support.dell.com

(continued)

half-sine pulse width of 2 ms)

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

HINT: T o see information

about a specific item, highlight the item and refer to the the screen.

74 Appendix

Help

area on

System Setup Pages

The system setup pages display the current setup information and settings for your computer . You can change settings that appear as white type on the screen.

• Page 1 displays system information.

• Page 2 displays boot configuration and dock configuration settings.

• Page 3 displays basic device configuration settings.

• Page 4 displays battery charge status.

• Page 5 displays power management settings.

• Page 6 displays system security and hard drive password settings.

Page 75

Viewing the System Setup Pages

Turn on (or restart) your computer.

When the Dell logo appears, press <F2> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 18) and try again.

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Contact Numbers and Addresses

Country (Ci ty) International Access Code Country Code City Code

Australia (Sydney)

International Access Code: Country Code: City Code:

0011

Department Name or Service Area ,

Website and E-mail Address

Home and Small Business 1-300-65-55-33 Government and Business toll free: 1-800-633-559 Preferred Accounts Division (PAD) toll free: 1-800-060-889 Customer Care toll free: 1-800-819-339 Corporate Sales toll f ree: 1-800-808-385 Transaction Sales toll free: 1-800-808-312 Fax toll free: 1-800-818-341

HINT: Toll-free numbers

are for use within the country for which they are listed.

Area Codes,

Local Numbers, and

Toll Free Numbers

Appendix 75

Page 76

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Austria (Vienna)

International Access Code: Country Code: City Code:

Home/Small Business Sale s 01 795 67602 Home/Small Business Fax 01795 67605

900

Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer Care 0660 8056 Home/Small Business Technical Support 01 795 67604 Preferred Accounts/Corporate Technical Support 0660 8779

www.dell.com | support.dell.com

Switchboard 01 491 04 0 Website:

http://support.euro.dell.com

E-mail: tech_support_germany@dell.com

Belgium (Brussels)

International Access Code: Country Code: City Code:

Technical Support 02 481 92 88 Customer Care 02 481 91 19

Home/Small Business Sale s toll free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website:

http://support.euro.dell.com

E-mail: tech_be@dell.com

Brazil

International Access Code: Country Code: City Code:

Brunei

Country Code:

673

Customer Support, Technical Support 0800 90 3355 Sales 0800 90 3366

0021

Website:

http://www.dell.com/br

Customer Technical Support (Penang, Malaysia) 604 633 4966 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955

76 Appendix

Page 77

Country (Ci ty) International Access Code Country Code City Code

Canada (North York, Ontario)

International Access Code:

Chile (Santiago)

Country Code: City Code:

China (Xiamen)

Country Code: City Code:

Czech Republic (Prague)

International Access Code: Country Code: City Code:

592

420

011

Department Name or Service Area ,

Website and E-mail Address

Automated Order-Status System toll free: 1-800-433-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Customer Care (From outside Toronto) toll free: 1-800-387-5759 Customer Care (From within Toronto) 416 758-2400 Customer Technical Support toll free: 1-800-847-4096 Sales (Direct Sales—from outside Toron to) tollfree: 1-800-387-5752 Sales (Direct Sales—from within Toronto) 416 758-2200 Sales (Federal government, education, and

medical) Sales (Major Accounts) toll free: 1-800-3 87-5755 TechFax toll free: 1-800-950-1329 Sales, Customer Su ppo r t, and Technical Support toll free: 1230-020-4823

Technical Support to ll free: 800 858 2437 Customer Experience toll free: 800 858 2060 Home and Small Business toll free: 800 858 2222 Preferred Accounts Division toll free: 800 858 2062 Large Corporate Accounts toll free:800 858 2999 Technical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: E-mail: czech_dell@dell.com

http://support.euro.dell.com

Local Numbers, and

toll free: 1-800-567-7542

Area Codes,

Toll Free Numbers

Appendix 77

Page 78

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Denmark (Horsholm)

International Access Code: Country Code: 45

Technical Support 45 170182 Relationa l C u stomer Care 45170184

009

Home/Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 859005594 Fax Switchboard 45170117

www.dell.com | support.dell.com

Website:

http://support.euro.dell.com

E-mail: den_support@dell.com

Finland (Helsinki)

International Access Code: Country Code: City Code:

358

Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81

990

Relationa l Customer Care 09 253 313 38 Home/Small Business Cus to m er Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website:

http://support.euro.dell.com

E-mail: fin_support@dell.com

78 Appendix

Page 79

Country (Ci ty) International Access Code Country Code City Code

(Paris/Montpellier)

France

International Access Code: Country Code: City Code:

Germany (Langen)

International Access Code: Country Code: City Code:

(1) (4)

6103

Department Name or Service Area ,

Website and E-mail Address

Home and Small Business

Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Alternative) 0499754039 Sales 0825004 700 Fax 0825 004 701 Website: E-mail: web_fr_tech@dell.com

Corporate

Technical Support 0825 004 719 Customer Care 0825 3 38 339 Switchboard 0155947100 Sales 0155947100 Fax 0155947199 Website: E-mail: web_fr_tech@dell.com Technical Support 06103766-7200 Technical Support Fax 06103 766-9222 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 Preferred Accounts Customer Care 06103766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Website: E-mail: tech_support_germany@dell.com

http://support.euro.dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 79

Page 80

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Hong Kong

International Access Code: Country Code:

852

Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia) 604 633 4949

001

Transaction Sales tollfree:800964109 Corporate Sales toll free: 800 96 4108

Ireland (Bray)

International Access Code:

www.dell.com | support.dell.com

Country Code: City Code:

353

Technical Support 1-850-543-543 Customer Care 01 204 4026

Sales 1-850-235-235 SalesFax 01 286 2020 Fax 01 286 6848 TechFax 01 204 4708 Switchboard 01 286 0500 Website:

http://support.euro.dell.com

E-mail: dell_direct_support@dell.com

Italy (Milan)

International Access Code: Country Code: City Code:

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14 Fax 02 696 824 13 Switchboard 02 696 821 12 Website:

http://support.euro.dell.com

E-mail: web_it_tech@dell.com

Corporate

Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Website:

http://support.euro.dell.com

E-mail: web_it_tech@dell.com

80 Appendix

Page 81

Country (Ci ty) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: Country Code: City Code:

Korea (Seoul)

International Access Code: Country Code: City Code:

Latin America

001

Department Name or Service Area ,

Website and E-mail Address

Technical Support (Inspiron™) toll free: 0120-1982-56

Customer Care 044 556-4240 Home and Small Business G roup Sales 044 556-3344 Preferred Accounts Division Sales 044 556-3433 Large Corporate Accounts 044 556-3430 Faxbox Service 03-5972-5840 Switchboard 044 556-4300 Website: Technical Support toll free: 080-200-3800 Sales toll free: 080-200-3777 Customer Service (Seoul, Korea) 2194-6220 Customer Service (Penang, Malaysia) 604 633 4949 Fax 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas,

U.S.A.) Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer

Service)(Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600

http://support.jp.dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

or 0088-25-3355

512 728-4093

512 728-3883

or 512 728-3772

Appendix 81

Page 82

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Luxembourg

International Access Code: Country Code:

352

Technical Support (Brussels, Belgiu m) 02 481 92 88 Home/Small Business Sales (Brussels, Bel g iu m ) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (B russels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00

www.dell.com | support.dell.com

Website:

http://support.euro.dell.com

E-mail: tech_be@dell.com

Macau

Country Code:

853

Technical Support toll free: 0800 582 Customer Service (Penang, Malaysia) 633 4949 Transaction Sales toll free: 0800 581

Malaysia (Penang)

International Access Code: Country Code: City Code:

Mexico (Colonia Granada)

International Access Code: Country Code: City Code:

Technical Support toll free: 1 8 00 888 298 Customer Service 04 63 3 4949

Transaction Sales tollfree:1800888202 Corporate Sales toll free: 1 800 888 213 Automated Order-Status System (Austin, Texas,

U.S.A.)

AutoTech (Automated technical support) (Austin, Texas, U.S.A.)

Customer Technical Support 525 228-7870

512 728-0685

512 728-0686

Sales 525 228-7811

or toll free:91-800-900-37

or toll free:91-800-904-49 Customer Service 525 228-78 78 Main 525 228-7800

82 Appendix

Page 83

Country (Ci ty) International Access Code Country Code City Code

Netherlands (Amsterdam)

International Access Code: Country Code: City Code:

New Zealand

International Access Code: Country Code:

Norway (Lysaker)

International Access Code: Country Code:

Poland (Warsaw)

International Access Code: Country Code: City Code:

095

011

Department Name or Service Area ,

Website and E-mail Address

Technical Support 020 581 8838 Customer Care 020 58 1 8740 Home/Small Business Sales toll free: 0800-0663 Home/Small Business Sale s Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website: E-mail: tech_nl@dell.com Home and Small Business 0800 446 255 Government and Business 0800444 617 Sales 0800441 567 Fax 0800 441 566 Technical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 590 05 594 Fax Switchboard 67116865 Website: E-mail: nor_support@dell.com Technical Support 22 60 61 999 Customer Care 22 60 61 999 Sales 22 60 61 999 Fax 22 60 61 998 Switchboard 22 60 61 999 Website: E-mail: pl_support@dell.com

http://support.euro.dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 83

Page 84

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Singapore (Singapore)

International Access Code: Country Code:

Technical Support toll free: 800 6011 051 Customer Service (Penang, Malaysia) 04 633 4949

005

Transaction Sales tollfree:8006011054 Corporate Sales toll free: 800 6011 053

South Africa (Johannesburg)

International Access Code:

09/091

www.dell.com | support.dell.com

Country Code: City Code:

Technical Support 011 709 7710 Customer Care 011 70 9 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Website:

http://support.euro.dell.com

E-mail: dell_za_support@dell.com

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: Country Code: City Code:

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 5 40 Sales 902 118 541

604 633 4810

Switchboard 902 118 541 Fax 902 118 539 Website:

http://support.euro.dell.com

E-mail: web_esp_tech@dell.co m

Corporate

Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Website:

http://support.euro.dell.com

E-mail: web_esp_tech@dell.co m

84 Appendix

Page 85

Country (Ci ty) International Access Code Country Code City Code

Sweden (Upplands Vasby)

International Access Code: Country Code: City Code:

Switzerland (Geneva)

International Access Code: Country Code: City Code:

Taiwan

International Access Code: Country Code:

Thailand

International Access Code: Country Code:

886

009

002

001

Department Name or Service Area ,

Website and E-mail Address

Technical Support 08 590 05 199 Relationa l Customer Care 08 590 05 642 Home/Small Business Cus to m er Care 08 587 70 527 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Website: E-mail: swe_support@dell.com Technical Support 0844 811 411 Customer Care 0848 8 02 802 Fax 0227990190 Switchboard 0227990101 Website: E-mail: swisstech@dell.com Technical Support toll f ree: 0080 60 1255 Technical Support (Servers) toll free: 0080 60 1256 Transaction Sales tollfree: 0080 651 228

Corporate Sales toll free: 0080 651 227

Technical Support toll free: 0880 060 07 Customer Support ( Penang, Malays ia) 604 633 4949 Sales toll free: 0880 060 09

http://support.euro.dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

or 0800 33 556

or 0800 33 555

Appendix 85

Page 86

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

U.K. (Bracknell)

International Access Code: Country Code: City Code:

1344

Technical Support 0870 908 0800 Global Accounts Customer Care 01344 723186

010

Corporate Customer Care 01344 723185 Preferred Accounts (500-5000 employees)

01344 723196

Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 72 3194

www.dell.com | support.dell.com

Home/Small Business Sales 0870 907 4000 Corporate/Public Secto r Sales 01344860456 AutoFax 0870 908 0510 Website:

http://support.euro.dell.com

E-mail: dell_direct_support@dell.com

86 Appendix

Page 87

Country (Ci ty) International Access Code Country Code City Code

U.S.A. (Austin, Texas)

International Access Code: Country Code:

011

Department Name or Service Area ,

Website and E-mail Address

Automated Order-Status System toll free: 1-800-433-9014 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362

Dell Home and Small Business Group

Customer Technical Support (Return Material Authorization Numbers)

Customer Technical Support (Home sales purchased via

Customer Service (Credit Return Authorization Numbers)

National Accounts

[have your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support (Return Material Authorization Numbers)

Public Americas International

[local, state, or federal] or educational institutions): Customer Service and Technical Support (Return

Material Authorization Numbers) Dell Sales toll free: 1 -800-289-3355

Spare Parts Sales toll free: 1-800-357-3355 DellWare™ toll free: 1-800-753-7201 Fee-Based Technical Support toll free: 1-800-433-9005 Sales (Catalogs) toll free: 1-800-426-5150 Fax toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired Switchboard 512 338-4400

Dellnet Technical Support toll free: 1-877-Dellnet

http://www.dell.com

(systems purchased by established Dell national accounts

(systems purchased by governmental agencies

(for portable and desktop computers):

)

Local Numbers, and

toll free: 1-800-624-9896

toll free: 1-877-576-3355

toll free: 1-800-624-9897

toll free: 1-800-822-8965

toll free: 1-800-234-1490

or toll free: 1-800-879-3355

toll free: 1-877-DELLTTY

Area Codes,

Toll Free Numbers

(1-877-335-5889)

(1-877-335-5638)

Appendix 87

Page 88

Returning Items for Warranty Repair or Credit

Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the

return. Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent)

packing materials.

www.dell.com | support.dell.com

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Regulatory Information

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Your Dell computer is designed to comply with applicable regulations regarding EMI. Changes or modifications not expressly approved by Dell could void the user’s authority t o operate the equipment.

Additional regulatory information regarding y our computer can be found in the Tell Me How help file. To open the file, click the Start button on the Windows desktop, point to Dell Documents , and then click Tell Me How.

Battery Disposal

88 Appendix

Your computer uses a lithium-ion battery a nd a nickel-metal hydride (NiMH) coin-cell battery. For instructions about replacing the lithium-ion battery in your computer, see the Tell Me How help file. To open the file, click the Start button on the Windows desktop, point to Dell Documents, and then click Tell Me How.

Page 89

The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, the procedure must be performed by an authorized service technician.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importer: Dell Computer de México, S.A.de C.V.

Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F

Ship to: Dell Computer de México,

S.A. de C .V. al Cuidado de Kuehne & Nagel de México S. de R.I.

Avenida S oles No. 55 Col. Peñon de los Baños

15520 México, D.F. Supply voltage: 100–240 VAC Frequency: 50–60 Hz System input voltage: 20 VDC, 3.5 A Current consumption: 1.5 A

Appendix 89

Page 90

Información para NOM (únicamente para México)

La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM):

Exportador: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importador: Dell Computer de México, S.A. de C.V.

Paseo de la Reforma 2620 - 11° Piso

www.dell.com | support.dell.com

Embarcar a: Dell Computer de México,

Tensión alimentación: 100–240 VAC Frecuencia: 50–60 Hz Voltaje de entrada del sistema: 20 VDC, 3.5 A Consumo de corriente: 1.5 A

Col. Lomas Altas 11950 México, D.F

S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I.

Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.

90 Appendix

Warranty and Return Policy Information

Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that ar e new or eq uivalent to new i n accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Tell Me How help file. To open the file, click the Start button on the Windows desktop, point to Dell Documents, and then click Tell Me How.

Page 91

Macrovision Product Notice

The following product notice applies to the Macrovision Corporation product that is included with the DVD-ROM drive:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Appendix 91

Page 92

www.dell.com | support.dell.com

92 Appendix

Page 93

Index

APR

connecting to a network, 22 docking the computer, 54

audio. See sound

BIOS, 74

CD drive

fixing problems, 37

CD-RW drive

fixing problems, 38

characters

unexpected, 36

computer

crashes, 40 error messages, 30 specifications, 68

turning off, 18 contact numbers, 75 crashes, 40

damaged computer

testing, 43 Dellnet, 14 display

fixing problems, 30 drives

fixing problems, 36 DVD dr iv e

fixing problems, 38

e-mail

accessing, 14

fixing problems, 42

sending and receiving, 14 error messages

start-up, 30

Windows, 39 extern al ke ybo ard

fixing problems, 36

finding solutions, 26 floppy drive

fixing problems, 36

hard drive

fixing problems, 38 preventing damage, 64 preventing data loss, 63 replacing, 63 returning to Dell, 6 5 troubleshooting, 38

help file

accessing, 28

hibernate file

create, 49 delete, 49

Internet

connecting to, 14 fixing problems, 41

keybo ard

fixing problems, 36 unexpected characters, 36

Index 93

Page 94

memory

adding, 61

messages

start-up, 30 Windows, 39

modem

fixing problems, 34

modular bay

devices, 19 swapping devices (computer

off), 19

swapping devices (while

Windows is running), 21

network

fixing problems, 39 setting up the APR, 22

password

changing for Dellnet, 14

port replicator

connecting to a network, 22 docking the computer, 54

power

fixing problems, 29 turning off, 18

printer

connecting, 16 fixing problems, 33 reinstalling driver, 16

printer (continued)

setting up, 16 troubleshooting, 33

programs

crashes, 40 fixing problems, 40 not responding, 40

RAM. See me mory reinstalling drivers and

utilities, 44

resetting Dellnet account, 15 retu r n s , 90

safety instructions, 7 ScanDisk, 38 settings

system setup program, 74 shutdown, 18 software

fixing problems, 40 sound

adjusting volume, 32

fixing problems, 32 speaker

adjusting volume, 32

fixing problems, 32 specifications, 68 system setup program, 74

technical assistance

telephone n umbers and

addresses, 75

warranty repair or credit, 88

Tell Me How help file

accessing, 28

touch pad

fixing problems, 35

troubleshooting

about, 26 blank display, 30 blue screen, 41 cannot play a DVD movie, 38 cannot save to floppy disk, 36 CD problems, 37 CD-RW drive stops

writing, 38 display difficult to read, 31 dropped or damaged

computer, 43 e-mail problems, 42 external keyboard

problems, 36 external speaker problems, 32 integrated speaker

problems, 32 Internet connection

problems, 41 modem problems, 34 network problems, 39 parallel printer problems, 33 power problems, 29 program crash, 40 program s t opped

responding, 40 scanner problems, 35 start-up error messages, 30

94 Index

Page 95

troubleshoot ing (continued)

touch pad problems, 35 unexpected characters, 36 USB printer problems, 34 wet computer, 42 Windows error messages, 39

turning off th e computer, 18

video

fixing problems, 30

warranty, 90 wet computer, 42 Windows 2000

error messages, 39 Help, 28 reinstalling, 46 shutdown, 18

Win d o w s 9 8

error messages, 39

Help, 28

reinstalling, 45

shutdown, 19

Win d o w s M e

error messages, 39

Help, 28

reinstalling, 45

shutdown, 18

Index 95

Page 96

96 Index