Dell 360 User Manual
Dell™ OptiPlex™ 360
Service Manual
Models DCSM and DCNE
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
If you purchased a Dell™ nSeries computer, any references in this document to
Microsoft
®
Windows® operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction of these material in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and OptiPlex are trademarks of Dell Inc.; Intel is
a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered
trademark of Bluetooth SIG Inc., and is used under license by Dell Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Models DCSM and DCNE
March 2009 Rev. A01
Contents
1 Before Working on Your Computer . . . . . . 9
Recommended Tools. . . . . . . . . . . . . . . . . . . . 9
Before Working on Your Computer . . . . . . . . . . . . 9
Turning Off Your Computer
. . . . . . . . . . . . . 10
Inside View of Your Computer
Mini Tower Computer
Desktop Computer
System Board Components
Mini Tower Computer System Board Components
Desktop Computer System Board Components
After Working on Your Computer
. . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . 13
. 13
. . 15
. . . . . . . . . . . . 17
2 Computer Cover . . . . . . . . . . . . . . . . . . . . 19
Mini Tower Computer Cover. . . . . . . . . . . . . . . 19
Removing the Mini Tower Computer Cover
Replacing the Mini Tower Computer Cover
Desktop Computer Cover
. . . . . . . . . . . . . . . . 21
Removing the Desktop Computer Cover
Replacing the Desktop Computer Cover
. . . . 19
. . . . 21
. . . . . . 21
. . . . . . 23
Contents 3
3 Drive Bezel. . . . . . . . . . . . . . . . . . . . . . . 25
Removing the Drive Bezel . . . . . . . . . . . . . . . . 25
Replacing the Drive Bezel . . . . . . . . . . . . . . . . 26
Removing a Drive Bezel Insert
Replacing a Drive Bezel Insert
. . . . . . . . . . . . . . 27
. . . . . . . . . . . . . 28
4 Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
PCI and PCI Express Cards. . . . . . . . . . . . . . . . 29
Removing a PCI or PCI Express Card From a Mini Tower Computer
30
Installing or Replacing a PCI or PCI Express Card in a Mini Tower
Computer
Removing a PCI or PCI Express Card From a Desktop Computer
35
Installing or Replacing a PCI or PCI Express Card in a Desktop
Computer . . . . . . . . . . . . . . . . . . . . . . 36
PS/2 Serial-Port Adapter. . . . . . . . . . . . . . . . . 41
Removing a PS/2 Serial-Port Adapter From a Mini Tower
Computer
Installing or Replacing a PS/2 Serial-Port Adapter in a Mini Tower
Computer
Removing a PS/2 Serial-Port Adapter From a Desktop Computer
46
Installing or Replacing a PS/2 Serial-Port Adapter in a Desktop
Computer . . . . . . . . . . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . . . . . 42
4 Contents
Removing a Card From the Optional Riser-Card Cage. . 50
Installing or Replacing a Card in the Optional Riser-Card Cage
52
5Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
About the Drives . . . . . . . . . . . . . . . . . . . . . 55
Recommended Drive Cable Connections
Connecting Drive Cables
Drive Interface Connectors
. . . . . . . . . . . . . . 55
. . . . . . . . . . . . . 56
Connecting and Disconnecting Drive Cables . . . 56
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 57
Removing an Optical Drive From the Mini Tower Computer
Replacing or Adding an Optical Drive in the Mini Tower Computer
58
Removing an Optical Drive Panel Insert
Installing an Optical Drive Panel Insert . . . . . . 59
Removing the Optical Drive From the Desktop Computer
Replacing the Optical Drive in the Desktop Computer
. . . . . 55
. . . . . . 59
57
59
60
Floppy Drive or Media Card Reader
. . . . . . . . . . . 62
Removing a Floppy Drive or Media Card Reader From the Mini
Tower Computer
. . . . . . . . . . . . . . . . . . 62
Replacing or Adding a Floppy Drive or Media Card Reader in the
Mini Tower Computer . . . . . . . . . . . . . . . . 64
Removing a Floppy Drive or Media Card Reader From the Desktop
Computer . . . . . . . . . . . . . . . . . . . . . . 66
Replacing or Adding a Floppy Drive or Media Card Reader in the
Desktop Computer
Hard Drives
. . . . . . . . . . . . . . . . . . . . . . . . 70
. . . . . . . . . . . . . . . . . 68
Removing a Hard Drive From the Mini Tower Computer
Replacing or Adding a Hard Drive in a Mini Tower Computer
Removing a Hard Drive From a Desktop Computer 76
Replacing or Adding a Hard Drive in a Desktop Computer
Contents 5
70
72
77
6 I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the I/O Panel . . . . . . . . . . . . . . . . . 81
Replacing the I/O Panel . . . . . . . . . . . . . . . . . 83
7 Processor Heat-Sink Assembly . . . . . . . 85
Removing the Processor Heat-Sink Assembly . . . . . 85
Replacing the Processor Heat-Sink Assembly
. . . . . 87
8 Memory Modules . . . . . . . . . . . . . . . . . . 89
Removing a Memory Module . . . . . . . . . . . . . . 89
Replacing or Adding a Memory Module
. . . . . . . . . 90
9 Coin-Cell Battery . . . . . . . . . . . . . . . . . . 93
Removing the Coin-Cell Battery . . . . . . . . . . . . . 93
Replacing the Coin-Cell Battery . . . . . . . . . . . . . 94
10 Speakers . . . . . . . . . . . . . . . . . . . . . . . . 95
Removing a Speaker . . . . . . . . . . . . . . . . . . . 95
Replacing a Speaker
. . . . . . . . . . . . . . . . . . . 97
11 Processor. . . . . . . . . . . . . . . . . . . . . . . . 99
6 Contents
Removing the Processor . . . . . . . . . . . . . . . . . 99
Replacing the Processor . . . . . . . . . . . . . . . . 100
12 Power Supply . . . . . . . . . . . . . . . . . . . . 103
Mini Tower Computer Power Supply . . . . . . . . . . 103
Removing the Power Supply From the Mini Tower Computer
Replacing the Power Supply in the Mini Tower Computer
Power Connectors in the Mini Tower Computer
. . 106
103
104
Desktop Computer Power Supply
. . . . . . . . . . . . 110
Removing the Power Supply From the Desktop Computer
Replacing the Power Supply in the Desktop Computer
Power Connectors in the Desktop Computer . . . 112
13 BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Flashing the BIOS From a CD . . . . . . . . . . . . . . 117
Flashing the BIOS From the Hard Drive
. . . . . . . . . 118
14 System Board . . . . . . . . . . . . . . . . . . . . 119
Removing the System Board . . . . . . . . . . . . . . . 119
Replacing the System Board. . . . . . . . . . . . . . . 120
15 Troubleshooting . . . . . . . . . . . . . . . . . . . 123
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Power Lights
Beep Codes
Diagnostic Lights . . . . . . . . . . . . . . . . . . 126
Diagnostic Light Codes During POST
. . . . . . . . . . . . . . . . . . . . 123
. . . . . . . . . . . . . . . . . . . . . 124
. . . . . . . . 127
110
111
Contents 7
System Messages. . . . . . . . . . . . . . . . . 134
Hardware Troubleshooter
. . . . . . . . . . . . 135
Dell Diagnostics
When to Use the Dell Diagnostics
Starting the Dell Diagnostics From Your Hard Drive
. . . . . . . . . . . . . . . . . . . . 136
. . . . . . . . 136
136
Starting the Dell Diagnostics From the Drivers and Utilities Disc
137
Dell Diagnostics Main Menu
Solving Problems
. . . . . . . . . . . . . . . . . . . 141
Battery Problems
Drive Problems
. . . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . . . . . . . 141
. . . . . . . . . . . 139
Error Messages . . . . . . . . . . . . . . . . . . 144
IEEE 1394 Device Problems
Keyboard Problems
. . . . . . . . . . . . 145
. . . . . . . . . . . . . . . . 145
Lockups and Software Problems . . . . . . . . . 146
Memory Problems
Mouse Problems
. . . . . . . . . . . . . . . . 148
. . . . . . . . . . . . . . . . . 148
Network Problems . . . . . . . . . . . . . . . . 149
Power Problems
Printer Problems
. . . . . . . . . . . . . . . . . 150
. . . . . . . . . . . . . . . . . 151
Scanner Problems . . . . . . . . . . . . . . . . 152
Sound and Speaker Problems
Video and Monitor Problems
. . . . . . . . . . 153
. . . . . . . . . . . 154
16 Contacting Dell . . . . . . . . . . . . . . . . . . . 159
8 Contents
Dell Technical Update Service
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 156
Accessing the Dell Support Utility
Clicking the Dell Support Icon
Double-Clicking the Dell Support Icon
. . . . . . . . . . . . 156
. . . . . . . . 156
. . . . . . . . . . 156
. . . . . . 157
1
Before Working on Your Computer
This document provides procedures for removing and installing the
components in your computer. Unless otherwise noted, each procedure
assumes that:
• You have performed the steps in "Before Working on Your Computer" on
page 9.
• You have read the safety information that shipped with your computer.
• When replacing a component, you have already removed the original, if
installed.
NOTE: The color of your system and certain system components may appear
differently than shown in this document.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
•Phillips screwdriver
• Small plastic scribe
• Flash BIOS update (see the Dell Support website at
support.dell.com
)
Before Working on Your Computer
Use the following safety guidelines to help protect your computer from
potential damage and to help to ensure your own personal safety.
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Only a certified service technician should perform repairs on your
computer. Damage due to servicing that is not authorized by Dell is not covered by
your warranty.
Before Working on Your Computer 9
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab,
not on the cable itself. Some cables have connectors with locking tabs; if you are
disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to
avoid bending any connector pins. Also, before you connect a cable, ensure that
both connectors are correctly oriented and aligned.
CAUTION: To avoid damaging the computer, perform the following steps before
you begin working inside the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2
Turn off your computer (see "Turning Off Your Computer" on page 10).
CAUTION: To disconnect a network cable, first unplug the cable from your
computer and then unplug the cable from the network device.
3
Disconnect all telephone or network cables from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets.
5
Press and hold the power button while the system is unplugged to ground the system board.
CAUTION: Before touching anything inside your computer, ground yourself by
touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open files and exit all open
programs before you turn off your computer.
1
Shut down the operating system.
2
Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 4 seconds to turn them off.
10 Before Working on Your Computer
Inside View of Your Computer
2
4
3
7
9
1
5
6
8
Mini Tower Computer
1 optical drive 2 power supply
3 back USB and audio connectors 4 system board
5 heat sink assembly 6 hard drive
7 fan 8 front USB and audio connectors
9 drive bays
Before Working on Your Computer 11
Desktop Computer
1
2
3
5
6
4
1 drive bays (media card reader or floppy
drive, optical drive and hard drive)
3 back USB and audio connectors 4 system board
5 heat sink assembly 6 front USB and audio connectors
2 power supply
12 Before Working on Your Computer
System Board Components
1 2
3
4
5
6
7789913 12 911 1013131415
16
17
181818
19
20
21
Mini Tower Computer System Board Components
Before Working on Your Computer 13
1 internal chassis
speaker connector
(optional)
4 serial ATA drive
connectors (SATA0,
SATA1, SATA2)
7 audio connectors (2) 8 network adapter
10 VGA video connector 11 RTC reset jumper
13 serial connector 14 password jumper
16 system board speaker
(BEEP)
19 PS/2 serial connector 20 floppy drive connector
2 power connector 3 memory module
5 main power connector 6 floppy drive connector
connector, USB ports
(2)
(RTCRS)
(PSWD)
17 PCI x1 connectors
(SLOT2, SLOT 3)
(DSKT)
connectors (DIMM1,
DIMM2)
9 USB ports (4)
12 parallel (printer)
connector
15 battery socket
18 PCI Express x16
connector (SLOT1)
21 processor fan
connector
14 Before Working on Your Computer
Desktop Computer System Board Components
1 2
3
4
5
6
7789913 12 911 1013131415
16
17
181818
19
20
21
Before Working on Your Computer 15
1 internal chassis
speaker connector
(optional)
4 serial ATA drive
connectors (SATA0,
SATA1, SATA2)
7 audio connectors (2) 8 network adapter
10 VGA video connector 11 RTC reset jumper
13 serial connector 14 password jumper
16 system board speaker
(BEEP)
19 serial connector 20 floppy drive connector
2 power connector 3 memory module
5 main power connector 6 floppy drive connector
connector, USB ports
(2)
(RTCRS)
(PSWD)
17 PCI Express x1
connectors (SLOT2,
SLOT 3)
(DSKT)
connectors (DIMM1,
DIMM2)
9 USB ports (4)
12 parallel (printer)
connector
15 battery socket
18 PCI Express x16
connector (SLOT1)
21 processor fan
connector
16 Before Working on Your Computer
After Working on Your Computer
After you have completed any replacement procedures, ensure you connect
any external devices, cards, cables, and so on before turning on your
computer.
1
Replace the computer cover (see "Replacing the Mini Tower Computer Cover" on page 21).
2
Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network
device and then plug it into the computer.
3
Connect your computer and all attached devices to their electrical outlets.
4
Turn on your computer.
Before Working on Your Computer 17
18 Before Working on Your Computer
Computer Cover
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
WARNING: To guard against electrical shock, always unplug your computer from
the electrical outlet before removing the cover.
WARNING: Do not operate your equipment with any cover(s) (including computer
covers, bezels, filler brackets, front-panel inserts, and so on) removed.
Mini Tower Computer Cover
Removing the Mini Tower Computer Cover
1
Follow the procedure in "Before Working on Your Computer" on page 9.
NOTE: Ensure that sufficient space exists to support the removed cover.
CAUTION: Ensure that you are working on a level, protected surface to avoid
scratching either the computer or the surface on which it is resting.
2
Set your computer on its right side with the computer cover facing up.
2
Computer Cover 19
2
1
3
4
5
1 front of computer (bezel) 2 computer cover
3 security cable slot 4 cover release latch
5 padlock ring
3
Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up.
4
Lift the cover away from the computer.
5
Set the cover aside in a secure location.
20 Computer Cover
Replacing the Mini Tower Computer Cover
NOTE: This procedure assumes that you have completed the removal procedure
first.
1
Ensure that all cables are connected, and fold cables out of the way.
2
Ensure that no tools or extra parts are left inside the computer.
3
Insert the two clamps on the edge of the chassis into the clamp slots on the cover.
4
Press the computer cover down until you feel a click.
5
Ensure that the cover is seated correctly.
6
Set the computer upright.
CAUTION: Ensure that none of the air vents of the computer are blocked.
7
Follow the procedure in "After Working on Your Computer" on page 17.
Desktop Computer Cover
Removing the Desktop Computer Cover
1
Follow the procedure in "Before Working on Your Computer" on page 9.
NOTE: Ensure that sufficient space exists to support the removed cover.
CAUTION: Ensure that you are working on a level, protected surface to avoid
scratching either the computer or the surface on which it is resting.
2
Set your computer on its right side with the computer cover facing up.
Computer Cover 21
2
1
3
4
5
3
Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up.
4
Lift the cover away from the computer.
5
Set the cover aside in a secure location.
22 Computer Cover
1 front of computer (bezel) 2 computer cover
3 security cable slot 4 cover release latch
5 padlock ring
Replacing the Desktop Computer Cover
NOTE: This procedure assumes that you have completed the removal procedure
first.
1
Ensure that all cables are connected, and fold cables out of the way.
2
Ensure that no tools or extra parts are left inside the computer.
3
Insert the two clamps on the edge of the chassis into the clamp slots on the cover.
4
Press the computer cover down until you feel a click.
5
Ensure that the cover is seated correctly.
CAUTION: Ensure that none of the air vents of the computer are blocked.
6
Follow the procedure in "After Working on Your Computer" on page 17.
Computer Cover 23
24 Computer Cover
Drive Bezel
1
2
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
WARNING: To guard against electrical shock, always unplug your computer from
the electrical outlet before removing the cover.
NOTE: This procedure applies only to the mini tower computer. The desktop
computer does not have a removable bezel.
Removing the Drive Bezel
1
Follow the procedure in "Before Working on Your Computer" on page 9.
2
Remove the computer cover (see "Removing the Mini Tower Computer Cover" on page 19).
3
Locate the blue latch inside the chassis beside the drive bezel along the right edge of the computer. Slide the latch downward and hold it in place.
4
Gently disengage the bezel from the right side, and then release the latch.
3
Drive Bezel 25
1 bezel 2 bezel latch
3
2
1
Replacing the Drive Bezel
NOTE: This procedure assumes that you have completed the removal procedure
first.
1
With the computer set upright, align and insert the clamps on the left edge of the bezel into the bezel clamp slots along the left edge of the front panel.
2
Slide the latch downward and hold it in place.
3
Rotate the front cover toward the computer until the bezel–grips on the
right edge of the cover snap into place, and then release the latch.
4
Follow the procedure in "After Working on Your Computer" on page 17.
1 bezel clamps (3) 2 bezel
3 bezel latch
26 Drive Bezel
Removing a Drive Bezel Insert
41 223 56
NOTE: Do not discard the screws located on the inside of the bezel insert tab. You
need these screws to secure the replacement drive in the drive bay.
1
Follow the procedure in "Before Working on Your Computer" on page 9.
2
Remove the drive bezel (see "Removing the Drive Bezel" on page 25) and place it facedown on a flat surface.
3
Holding the bezel insert tab for leverage, use a plastic scribe to gently disengage the right-side grip for the bezel insert.
4
Swing the bezel insert to the left to disengage the left-side grip.
1 5.25-inch drive bezel insert 2 bezel insert tab
3 bezel insert grip 4 3.5-inch drive bezel insert
5 bezel insert tab 6 bezel insert grip
Drive Bezel 27
Replacing a Drive Bezel Insert
NOTE: This procedure assumes that you have completed the removal procedure
first.
1
Place the drive bezel face-down on a flat surface.
2
Holding the bezel insert almost vertically, reseat the left bezel insert grip along the left edge of the rear of the bezel.
3
Push the right side of the bezel insert down until it snaps into place.
4
Follow the procedure in "After Working on Your Computer" on page 17.
28 Drive Bezel
4
Cards
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
WARNING: To guard against electrical shock, always unplug your computer from
the electrical outlet before removing the cover.
PCI and PCI Express Cards
Your computer supports a PS/2 serial-port adapter and provides the following
slots for PCI Express and PCI cards:
• One PCI Express x16 card slot (SLOT1)
• Two PCI card slots (SLOT2, SLOT3)
An optional riser card and riser card cage is available for the desktop
computer.
NOTE: For card slot locations, see "Mini Tower Computer System Board
Components" on page 13 or "Desktop Computer System Board Components" on
page 15.
• If you are installing or replacing a card, follow the procedures in this
section.
• If you are removing but not replacing a card, see "Removing a PCI or PCI
Express Card From a Mini Tower Computer" on page 30 or "Removing a
PCI or PCI Express Card From a Desktop Computer" on page 35.
• If you are removing a card, you must also remove the current driver for the
card from the operating system. For instructions, see the documentation
that came with the card.
Cards 29
• If you are installing a card, ensure that the appropriate driver for the card is
1
2
3
4
5
also installed. For instructions, see the documentation that came with the
card.
Removing a PCI or PCI Express Card From a Mini Tower Computer
1
Follow the procedure in "Before Working on Your Computer" on page 9.
2
Remove the computer cover (see "Removing the Mini Tower Computer Cover" on page 19).
3
Gently push the release lever on the card retention latch to pivot the latch open. The latch remains in the open position.
1 alignment guides (4) 2 card
3 release lever 4 card slots (4)
5 card retention latch
4
If necessary, disconnect any cables connected to the card.
5
If you are removing the card permanently:
a
Install a filler bracket in the empty card-slot opening.
30 Cards
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