Dell 2350 User Manual

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Page 1

Dell™ Dimension™ 2350 Series

service tag

CD or DVD headphone connector

CD or DVD volume control dial

floppy drive light*

CD or DVD drive activity light

CD or DVD eject button

second bay for optional drive

floppy drive eject button*

power light

power button

USB 2.0 connectors (2) headphone connector

power connector

voltage selection switch

keyboard connector

serial connector

video connector

line-out connector

hard-drive activity light

*On computers with an optional floppy drive.

cover thumbscrew*

mouse connector

diagnostic lights (4)

parallel connector

microphone connector

USB 2.0 connectors (4)

PCI card slots (3)

line-in connector

cover latch*

network adapter connector

*Your computer may not have a cover thumbscrew or a cover latch.

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Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal

injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 34.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft Windows

operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

March 2003 P/N K0511 Rev. A00

Page 3

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 9

General

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

When Using Your Computer

When Working Inside Your Computer

Protecting Against Electrostatic Discharge

Ergonomic Computing Habits

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 14

Finding Information for Your Computer . . . . . . . . . . . . . . 15

1 Setting Up and

Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer Cable

Connecting a Parallel Printer . . . . . . . . . . . . . . . . . . 20

Connecting a USB Printer

Transferring Information to a New Computer

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . 12

. . . . . . . . . . . 13

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. . . . . . . . . . . . . . . . . . . . . . . . . . 20

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. . . . . . . . . . . 22

. . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . 23

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . 25

Setting Up Your Internet Connection

. . . . . . . . . . . . . . 25

Contents 3

Page 4

Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using Easy CD Creator Basic

Using Blank CD-R Discs or Blank CD-RW Discs

. . . . . . . . . . . . . . . . . 27

. . . . . . . . 28

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How to Copy a CD

. . . . . . . . . . . . . . . . . . . . . . . 29

Turning Off the Computer

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 32

Finding Help Information

Battery Problems

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Floppy drive problems

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . 36

Problems writing to a CD-RW drive

DVD drive problems

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . 37

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . 37

Error Messages

General Problems

The computer stops responding

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems . . . . . . . . . . . . . . . . . . . . 41

Other technical problems

General hardware problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . 34

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. . . . . . . . . . . . . . . . . . . . . . . . . 40

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. . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . 42

4 Contents

Page 5

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . 43

Mouse Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 44

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 45

Power Problems

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . . . 46

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 47

Sound and Speaker Problems

No sound from speakers

. . . . . . . . . . . . . . . . . . . . . 48

No sound from headphones

Video and Monitor Problems

If the screen is blank

. . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . 50

If the screen is difficult to read

3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Dell Diagnostics

When to Use the Dell Diagnostics

Starting the Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . 56

Drivers

Using System Restore

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

What Is a Driver?

Identifying Drivers

Reinstalling Drivers

Creating a Restore Point

Restoring the Computer to an Earlier Operating State

. . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . 61

. . . . . . 61

Undoing the Last System Restore . . . . . . . . . . . . . . . . 62

Resolving Software and Hardware Incompatibilities . . . . . . . 63

Contents 5

Page 6

Reinstalling Microsoft® Windows® XP . . . . . . . . . . . . . . 64

Before You Reinstall

Reinstalling Windows XP

4 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . 68

Front View

Back View

. . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Removing the Computer Cover

Looking Inside Your Computer

System Board

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Adding a Second CD or DVD Drive

Adding Memory

Adding a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . 85

Replacing the Computer Cover

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Standard Settings

Viewing Settings

System Setup Program Screens . . . . . . . . . . . . . . . . 96

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . . . . 96

6 Contents

Replacing the Battery

. . . . . . . . . . . . . . . . . . . . . . . 98

Page 7

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . 99

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

. . . . . 100

. . . . . . 100

Contacting Dell

Returning Items for Warranty Repair or Credit

Regulatory Notices

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . 118

. . . . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . 119

Limited Warranties and Return Policy . . . . . . . . . . . . . . 121

Limited Warranty for the U.S.

. . . . . . . . . . . . . . . . 121

"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . 124

Limited Warranty Terms for Canada

"Total Satisfaction" Return Policy

. . . . . . . . . . . . . 125

. . . . . . . . . . . . . . . 128

Dell Software and Peripherals . . . . . . . . . . . . . . . . . 129

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Intel® Warranty Statement for Pentium® and Celeron

. . . . . . . . . . . . 130

Processors Only (U.S. and Canada Only) . . . . . . . . . . . . 131

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Contents 7

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8 Contents

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CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

• To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• To help avoid the potential hazard of electric shock, do not use your computer during an electrical storm.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm

• If your computer includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.

• Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting a device from the computer.

CAUTION: Safety Instructions 9

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CAUTION: Safety Instructions

• To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.

• To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

• Be sure nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over.

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• Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.

(continued)

10 CAUTION: Safety Instructions

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When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer

covers, bezels, filler brackets, front-panel inserts, and so on) removed.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not

have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do

not have a voltage selection switch on the back panel and automatically detect the correct operating voltage.

– A manual voltage selection switch — Computers with a voltage selection switch on

the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.

• Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.

When Using Your Computer 11

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When Using Your Computer

(continued)

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in

your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before removing a component from the system board or disconnecting a device from the computer.

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1 Perform an orderly computer shutdown using the operating system menu.

2 Turn off your computer and any devices connected to the computer.

3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal

around the card-slot openings at the back of the computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.

4 Disconnect your computer and devices, including the monitor, from their electrical

outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

12 When Using Your Computer

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When Using Your Computer

• Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.

Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

(continued)

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.

As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• Do not remove components from their antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.

• When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.

• Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.

CAUTION: Viewing the monitor screen for extended periods of time may result in

eye strain.

For comfort and efficiency, observe the ergonomic guidelines in the Tel l M e Ho w help file when setting up and using your computer. To access the Tell Me How help file, see "Finding Help Information" on page 34.

When Using Your Computer 13

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When Using Your Computer

Battery Disposal

Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 98.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

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(continued)

14 When Using Your Computer

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Finding Information for Your Computer

What Are You Looking For? Find it Here

• A diagnostic program for my computer

• Drivers for my computer

• My computer documentation

•My device documentation

• How to set up a printer

• How to troubleshoot and solve problems

• How to add parts

• How to contact Dell

• Warranty information

ResourceCD

You can use this CD to access documentation and reinstall drivers (see page 60).

Owner’s Manual

• Express Service Code and Service Tag Number

•Microsoft

Windows® License Label

Express Service Code and Windows License Label

Located on your computer (see page 68).

Finding Information for Your Computer 15

Page 16

What Are You Looking For? Find it Here

• How to reinstall my operating system

Operating System CD

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• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer

If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 60).

Dell Support website

The Dell Support website provides several online tools, including:

• Knowledge Base — hints, tips, and online courses

• Customer Forum — online discussion with other Dell customers

• Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — contact information, order status, warranty, and repair information

• Downloads — drivers, patches, and software updates

• Reference — computer documentation, product specifications, and white papers

• How to set up my computer Setup diagram

16 Finding Information for Your Computer

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What Are You Looking For? Find it Here

• Tips on using Windows

• How to clean my computer

• How to use my mouse and keyboard

•How to use Windows XP

• Documentation for my computer and devices

Tell Me How help file

1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell M e H o w.

Windows XP Help and Support Center

1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click

the arrow icon.

3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.

Finding Information for Your Computer 17

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18 Finding Information for Your Computer

Page 19

SECTION 1

Setting Up and Using Your Computer

Setting Up a Printer

Transferring Information to a New Computer

Setting Up a Home and Office Network

Connecting to the Internet

Copying CDs

Turning Off the Computer

Page 20

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers

• Connect the printer to the computer

• Load paper and install the toner or ink cartridge

• Contact the printer manufacturer for technical assistance

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Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Parallel Printer

1 Complete the operating system setup, if you have not already done so.

2 Turn off the computer (see page 30).

NOTICE: For best results, use a 3 m (10 ft) or shorter parallel cable.

3 Attach the parallel printer cable to the parallel connector on the computer and tighten

the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

20 Setting Up and Using Your Computer

Page 21

parallel connector on computer

connector on printer

screws (2)

parallel printer cable

notches (2)

4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard

clips (2)

window appears, click Cancel.

5 Install the printer driver if necessary. See the documentation that came with your

printer.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

1 Complete the operating system setup, if you have not already done so.

2 Install the printer driver if necessary. See the documentation that came with your

printer.

3 Attach the USB printer cable to the USB connector on the computer and the printer.

The USB connectors fit only one way.

Setting Up and Using Your Computer 21

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Transferring Information to a New Computer

Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.

USB connector on computer

USB printer cable

USB connector on printer

If the source computer uses another Windows operating system, the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD.

22 Setting Up and Using Your Computer

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To transfer information to a new computer:

NOTE: The CD that you need to place in your CD or DVD drive is titled

1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then

Operating System

click Files and Settings Transfer Wizard.

2 On the welcome screen, click Next.

3 On the Which computer is this? screen, select New Computer, and then click Next.

4 Follow the instructions on the screen.

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, it must have a network adapter installed and a network cable connected to it.

To connect a network cable:

1 Connect the network cable to the network adapter connector on the back of your

computer.

NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is

secure.

2 Connect the other end of the network cable to a network connection device.

NOTE: Do not use a network cable with a telephone wall jack.

Setting Up and Using Your Computer 23

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Network Setup Wizard

Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1 Click the Start button, point to All Programs→ Accessories→ Communications, and

then click Network Setup Wizard.

2 On the welcome screen, click Next.

3 Click checklist for creating a network.

network wall jack

network adapter connector on computer

network cable

NOTE: Selecting the connection method This computer connects directly to the Internet enables

the integrated firewall provided with Windows XP.

Complete the checklist and required preparations, and then return to the Network

Setup Wizard.

5 Follow the instructions on the screen.

24 Setting Up and Using Your Computer

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Connecting to the Internet

NOTE: Internet service providers vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as America Online or DellNet™ by MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone cable to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an America Online or DellNet by MSN connection:

1 Save any work in progress and close all open programs.

2 Double-click the MSN Explorer or AOL icon on the Windows

desktop.

3 Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP:

1 Save any work in progress and close all open programs.

2 Click the Start button and click Control Panel.

3 Click Network and Internet Connections.

4 Click Set up or change your Internet connection.

5 In the Internet Properties window, click Setup and then click Next.

The New Connection Wizard appears.

6 Click Connect to the Internet.

Setting Up and Using Your Computer 25

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7 In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

• If you have a CD, click Use the CD I got from an ISP.

8 Click Next.

If you selected Set up my connection manually, continue to step 9. Otherwise, follow the instructions on the screen to complete the setup.

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NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under How do you want to connect to the Internet?, and

then click Next.

10 Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "Internet, Modem, and E-Mail Problems" on page 37. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Copying CDs

NOTE: Ensure that you follow all copyright laws when you create CDs.

This section applies only to computers that have a CD- or DVD-recording device.

The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer. See the following section, "Using Easy CD Creator Basic," for instructions on how to locate that documentation.

NOTE: The information in this section also applies to using Easy CD Creator Basic with a

DVD+RW or a DVD+R drive.

26 Setting Up and Using Your Computer

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To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator Basic is your computer's CD-burner software. The software includes these project programs that enable you to record specialty CDs for different types of uses:

• DirectCD allows you to format a blank CD-R or CD-RW disc so that you can use Microsoft

Windows® Explorer to drag and drop data files to the CD-RW drive. You can use a DirectCD-formatted CD-RW disc like another hard drive on your computer because CD-RW discs are fully rewritable (CD-R discs can be used with DirectCD, but that media type has overwriting limitations—see "Using Blank CD-R Discs or Blank CD-RW Discs" for recording media differences).

• MusicCD allows you to burn custom music CDs.

• DataCD allows you to copy a variety of your documents, such as spreadsheet or accounting files, to a CD for permanent storage.

NOTE: Some music and game CDs are copy-protected. If you have a CD that cannot be copied,

you must use the original CD for everyday use.

• Disc Copier allows you to make a backup copy of almost any type of CD. This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy. (Disc Copier is titled "CD Copier" in some versions of Roxio CD Creator Basic.)

All four project programs are available on the Easy CD Creator Basic Select a Project menu screen. To view the Select a Project menu screen, click the Start button, point to All Programs→ Roxio Easy CD Creator, and then click Project Selector.

Using Easy CD Creator Basic

See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Microsoft Center (see "Finding Help Information" on page 34). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.

Windows® XP Help and Support

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Using Blank CD-R Discs or Blank CD-RW Discs

Your CD-RW drive writes to two different types of recording media—CD-R and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music or permanently store data files. After creating a CD-R disc, you cannot write to that disc again without changing your method of recording (see the Roxio documentation for more information). Use blank CDRW (CD-ReWritable) discs when you want to write, erase, rewrite, and update your files onto CDs.

Helpful Tips

• You must use the Easy CD Creator Basic project programs to copy and record all

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music and data CDs. You can use Windows Explorer to drag and drop files to a CD-R or CD-RW disc only after you first use DirectCD to format the disc.

• You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RW discs do not play in most home or car stereos.

• If you want to copy files from the Internet or files from a floppy or Zip drive, copy those files to your hard drive first, and then burn your CD. Your CD-RW drive requires a steady stream of data to properly record. Direct Internet downloads, floppy drives, and Zip drives may not be able to provide a steady data stream to your CD-RW drive.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to a CD. Otherwise, recording errors may occur.

• Do not burn a blank CD-R or CD-RW disc to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW disc to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the CD-RW disc and try again. You can also use blank CD-RW discs to test music file projects before you record the project permanently to a blank CD-R disc.

• See the Roxio support website at support.roxio.com for additional helpful tips.

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How to Copy a CD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, first

check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.

The procedure assumes that your computer is equipped with a single CD-RW drive (without an additional CD drive). If your computer is equipped with both types of drives, see the Roxio documentation for instructions on how to copy CDs from a CD drive to a CD-RW drive.

1 Click the Start button, point to All Programs→ Roxio Easy CD Creator, and then

click Project Selector.

The Select a Project window appears.

2 Click Disc Copier. (Disc Copier is titled "CD Copier" in some versions of Easy CD

Creator Basic.)

The Disc Copier window appears and displays your CD-RW drive in the Copy from and the Record to lists.

3 Insert the source CD that you want to copy into the CD-RW drive.

The Disc Copier project program briefly checks the source CD in the CD-RW drive to ensure that it is a readable CD.

4 Click Copy.

Depending on the size of the files that are being copied, the copy process may take a few minutes.

5 After the source CD is copied, remove the source CD from the

CD-RW drive tray.

The CD-RW drive tray opens automatically after the source CD is copied.

NOTE: You must use CD-R discs to burn music CDs that you want to play in regular stereos.

CD-RW discs do not play in most home or car stereos.

Insert a blank CD into the CD-RW drive and close the tray.

The recording starts automatically.

7 After the recording completes, click OK.

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Turning Off the Computer

NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather

than by pressing the power button.

NOTE: If you are having difficulty turning off your computer, see "General Problems" on

page 40.

Save and close any open files and exit any open programs.

2 Click the Start button and then click Turn off Computer.

3 Click Tu r n of f .

The computer automatically turns off after the shutdown process finishes.

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4 Turn off your monitor and any other devices connected to power.

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SECTION 2

Solving Problems

Finding Solutions

Finding Help Information

Battery Problems

Drive Problems

E-Mail, Modem, and Internet Problems

Error Messages

General Problems

Keyboard Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

Video and Monitor Problems

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

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See page 45.

Press a key or move the mouse. See the help file for information on standby mode.

Get technical assistance from Dell. See page 100.

See page 39.

Tell M e H ow

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See page 50.

See page 48.

See page 46.

See page 37.

See page 44.

See page 43.

See page 35.

See page 45.

See page 47.

See page 39.

See page 40.

See page 37.

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Finding Help Information

TO ACCESS THE

1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.

TO ACCESS WINDOWS HELP —

1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon.

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3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.

TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 15.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly

installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

Tell Me How

HELP FILE —

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after

turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 98). If the battery still does not work properly, contact Dell (see page 100).

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Drive Problems

Floppy drive problems

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click

My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another disk to eliminate the possibility that the original floppy disk is defective.

• Insert a bootable floppy disk and reboot the computer.

ENSURE THAT THE DISK IS NOT FULL OR WRITE- PROTECTED — Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not writeprotected

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the

heads, which can render the drive inoperable.

CLEAN THE DRIVE — Use a commercially available cleaning kit.

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CD drive problems

NOTE: High-speed CD drive vibration is normal and may cause noise. This does not indicate a

defect in the drive or the CD.

ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that

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the original CD is defective.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 48.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to

check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tel l M e H o w help file for instructions on cleaning your CDs. To access help files, see page 34.

Problems writing to a CD-RW drive

CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when

writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — Fo r information on power conservation modes, see the Tel l M e H ow help file or search for the keyword standby in Windows Help. To access help files, see page 34.

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DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles

work in all DVD drives.

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check

for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 34.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

Hard drive problems

RUN CHECK DISK —

1 Click the Start button and click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click

Properties.

3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start.

E-Mail, Modem, and Internet Problems

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while

it is connected to a digital telephone network.

CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

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CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and

connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

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RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS®— 1Click the Start

button, and then click Control Panel.

2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the

modem is communicating with Windows. If all commands receive responses, the modem is operating properly.

TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it. 6 Select the disable code from the drop-down menu (for example, *70). 7 Click Apply, and then click OK.

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ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-

mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER —

Contact an Internet service provider to subscribe.

CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is

missing an essential file. To remove and then reinstall the program:

1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy

disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

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NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN —

You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 100).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that

you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.

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A :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The floppy drive cannot read the

disk. Insert a floppy disk into the drive and try again.

General Problems

The computer stops responding

TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response

by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.

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A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy

disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program

Compatibility Wizard.

2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper

shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other technical problems

GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage,

installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" for more information about the website (see page 16). See "Dell Technical Support Policy (U.S. Only)" on page 99 for a description of the hardware and software support provided by Dell.

CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 100). See "Dell Technical Support Policy (U.S. Only)" on page 99 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

• Your computer locks up, particularly while using a specific device.

• A recently added device does not work.

• A sound card emits noise or demonstrates other problems.

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• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE

CONFLICT — If removing the hardware resolves the conflict, see the hardware documentation

for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

Keyboard Problems

RESTART THE COMPUTER —

• If the mouse is functioning, shut down the computer through the Start menu (see page 30). After the computer shuts down, press the power button to restart the computer.

• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 30), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Ensure that the keyboard cable is firmly connected to the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

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TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using

the keyboard. If the new keyboard works, the original keyboard is faulty.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

Mouse Problems

RESTART THE COMPUTER —

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1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u, press the keyboard arrow keys to highlight Shut down or Tu rn Of f, and then press

<Enter>.

3 After the computer turns off, press the power button to restart the computer.

RECONNECT THE MOUSE CABLE —

1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u, press the keyboard arrow keys to highlight Shut down or Tu rn Of f, and then press

<Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for

your computer.

4 Start the computer.

CHECK THE MOUSE CABLE —

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Ensure that the cable is firmly connected to the computer.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

CHECK THE MOUSE SETTINGS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings.

REINSTALL THE MOUSE DRIVER — See page 60.

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CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

light light

Network Problems

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected

as shown on page 23.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that there is no network communication. Try replacing the network cable.

RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who

set up your network to verify that your network settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

Power Problems

ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode.

For information on power conservation modes, see the Tel l M e H ow help file, or search for the keyword standby or hibernate in Windows

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

Help. To access help files, see page 34.

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IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See

"Diagnostic Lights" on page 54.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an

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electrical outlet and that the power strip is turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

• Ensure that the main power cable is securely connected to the system board (see page 74).

• Ensure that the front panel cable is securely connected to the system board (see page 74).

• If the problem persists, contact Dell (see page 100).

ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:

• Power extension cables

• Keyboard and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE: Dell does not cover the printer’s warranty. If you need technical assistance for your

printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON — See the printer documentation for power button information.

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VERIFY THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer as described in "Setting Up a Printer" on page 20.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS®—

1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the

following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your

scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

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CHECK THE CABLE CONNECTIONS —

• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

• Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® WINDOWS®—

1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click Scanners and Cameras.

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If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Sound and Speaker Problems

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you

have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

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TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it

with another device, such as a lamp.

ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:

1 Click the Start button, click Control Pane l, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Check the Enable digital CD audio for this CD-ROM device box.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or

halogen lamps to check for interference.

RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.

REINSTALL THE AUDIO (SOUND) DRIVER — See page 60.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 63.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is

securely inserted into the headphone connector (see page 68).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

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DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in

digital mode. To disable digital mode:

1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Uncheck the Enable digital CD audio for this CD-ROM device box.

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Video and Monitor Problems

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to

ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

CHECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EXTENSION CABLE (IF USED)— If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer.

CHECK THE DIAGNOSTIC LIGHTS — See page 54.

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If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on

adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS® DISPLAY SETTINGS —

1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality.

RESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and refresh rate

settings. See the Tell Me How help file for instructions. To access help files, see page 34.

Solving Problems 51

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52 Solving Problems

Page 53

SECTION 3

Advanced Troubleshooting

Diagnostic Lights

Dell Diagnostics

Drivers

Using System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft

Windows® XP

Page 54

Diagnostic Lights

YYGG

GYGY

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 70). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 12.

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Light Pattern Problem

ABCD

Description

Memory modules are detected, but a memory failure has occurred.

Memory modules are detected, but a memory configuration or compatibility error exists.

Suggested Resolution

• If you have one memory module installed, reinstall it (see page 83) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module (see page 83), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty connector or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 83).

• If the problem persists, contact Dell (see page 100).

• Ensure that there are no special memory module/memory connector placement requirements (see page 83).

• Verify that the memory modules that you are installing are compatible with your computer (see page 93).

• If the problem persists, contact Dell (see page 100).

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Light Pattern Problem

GYYY

YGYY

YGYG

GGGY

Description

No memory modules are detected.

ABCD

A PCI bus failure has occurred.

ABCD

A video controller failure has occurred.

Suggested Resolution

• Reinstall all memory modules (see page 83) and restart the computer.

• To eliminate the possibility of a faulty memory connector, remove all memory modules, reinstall one memory module (if the computer supports a single module) (see page 83), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.

• If the problem persists, contact Dell (see page 100).

1 Determine if a conflict exists by removing a

card (see page 75) and then restarting the computer.

2 If the problem persists, reinstall the card that

you removed (see page 75), remove a different card, and then restart the computer.

3 Repeat this process for each card. If the

computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 63).

4 If the problem persists, contact Dell (see

page 100).

Contact Dell (see page 100).

ABCD

Other failure has occurred.

• Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 74).

• If the problem persists, contact Dell (see page 100).

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Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 31) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

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• Perform express, extended, or custom tests on one or all devices.

• Select tests based on a symptom of the problem you are having.

• Choose how many times a test is run.

• Display test results.

• Suspend testing if an error is detected.

• Access online help information that describes the tests and devices.

• Receive status messages that tell you whether tests completed successfully.

• Receive error messages if problems are detected.

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with

other computers can result in error messages.

Start the Dell Diagnostics from either your hard drive or from the Dell Dimension ResourceCD as explained in the following sections).

Starting the Dell Diagnostics From Your Hard Drive

1 Shut down and restart the computer.

2 When the DELL

NOTE: If you receive a message stating that no Diagnostics utility partition has been found,

follow the instructions to run the Dell Diagnostics from your ResourceCD.

logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

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3 When the boot device list appears, highlight Boot to Utility Partition and press

<Enter>.

4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see

page 57).

Starting the Dell Diagnostics From the ResourceCD

1 Insert the ResourceCD into the CD drive.

2 Shut down and restart the computer.

When the DELL

logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

NOTE: This feature changes the boot sequence for one time only. On the next start-up, the

computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight IDE CD-ROM Device and press

<Enter>.

4 Select the IDE CD-ROM Device option from the CD boot menu.

5 Select the Boot from CD-ROM option from the menu that appears.

6 Ty p e 1 to start the ResourceCD menu.

7 Ty p e 2 to start the Dell Diagnostics.

8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions

are listed, select the version appropriate for your platform.

9 When the Dell Diagnostics Main Menu appears, select the test you want to run as

explained in the following section.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button

for the option you want.

NOTE: The Service Tag number for your computer is located at the top of each test screen.

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Option Function

Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and

requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically takes an hour or more

and requires you to answer questions periodically.

Custom Test Tests a specific device. You can customize the tests you want to run.

Symptom Tree Lists the most common symptoms encountered and allows you to select a test

based on the symptom of the problem you are having.

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2 If a problem is encountered during a test, a message displaying the error code and a

description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 100).

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable

tab described in the following table for more information.

Tab Fu nc tio n

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and problem

Help Describes the test and may indicate requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

Parameters Allows you to customize the test by changing the test settings.

4 When the tests are completed, if you are running the Dell Diagnostics from the

ResourceCD, remove the CD.

description.

The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics

and restart the computer, close the Main Menu screen.

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Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Many drivers, such as the keyboard driver, come with your Microsoft system. You may need to install drivers if you:

• Upgrade your operating system

• Reinstall your operating system

• Connect or install a new device

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Identifying Drivers

1 Click the Start button and click Control Panel.

2 In the Control Panel window, under Pick a Category, click Performance and

Maintenance.

Windows® operating

3 In the Performance and Maintenance window, click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 In the Device Manager window, scroll down the list to see if any device has an

exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

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Reinstalling Drivers

NOTICE: The Dell Support website and your

drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

1 Click the Start button and click Control Panel.

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2 In the Control Panel window, under Pick a Category, click Performance and

Maintenance.

3 In the Performance and Maintenance window, click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 In the Device Manager window, right-click the device for which the new driver was

installed and click Properties.

7 Click the Drivers tab.

8 Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 61) to return your computer to the operating state that existed before you installed the new driver.

Dell Dimension ResourceCD

provide approved

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore (see page 61) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:

1 With the Windows desktop displayed, insert the ResourceCD into the CD or DVD

drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2 When the ResourceCD installation program starts, follow the prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove the ResourceCD

and click Finish to restart the computer.

4 When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD

drive.

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5 At the Welcome Dell System Owner screen, click Next.

NOTE: The ResourceCD displays drivers only for hardware that came on your computer. If you

installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with the device.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6 Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Using System Restore

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 34.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data

files or recover them.

Creating a Restore Point

1 Click the Start button and click Help and Support.

2 Click System Restore.

3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 60) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close all open

files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

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1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then

click System Restore.

2 Ensure that Restore my computer to an earlier time is selected and click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

4 Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

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5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and close all

open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs→ Accessories→ System Tools, and then

click System Restore.

2 Click Undo my last restoration and click Next.

3 Click Next.

The System Restore screen appears and the computer restarts.

4 After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1 Click the Start button and click Control Panel.

2 Click Performance and Maintenance.

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3 Click System.

4 Click the System Restore tab.

5 Ensure that Turn off System Restore is unchecked.

Resolving Software and Hardware Incompatibilities

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button and click Control Panel.

2 Click Performance and Maintenance and click System.

3 Click the Hardware tab and click Device Manager.

4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point ( or a red

5 Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows XP Hardware Troubleshooter:

1 Click the Start button and click Help and Support.

2 Ty p e hardware troubleshooter in the Search field and click the arrow to start the

search.

3 Click Hardware Troubleshooter in the Search Results list.

4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and click Next.

X if the device has been disabled.

!) beside the conflicting device

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Reinstalling Microsoft® Windows® XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 60) to replace the device driver with the previously installed version.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 61) to return your operating system to the operating state it was in before you installed the new device driver.

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Reinstalling Windows XP

To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you need to reinstall the device drivers, virus protection program, and other software.

NOTICE: The

can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed

on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

Preparing to Boot From the Operating System CD

1 Insert the Operating System CD into the CD or DVD drive.

2 Exit any program or utility that might run after you insert the CD.

3 Shut down (see page 30) and restart the computer.

4 Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

Operating System

CD provides options for reinstalling Windows XP. The options

5 Use the arrow keys to select CD-ROM and press <Enter>.

6 When the Press any key to boot from CD message appears on the screen, press

any key.

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Starting Windows XP Setup

1 When the Windows XP Setup screen appears, press <Enter> to select To set up

Windows now.

2 Read the information in the Microsoft Windows Licensing Agreement screen, and

then press <F8> to accept the license agreement.

3 If your computer already has Windows XP installed and you want to recover your

current Windows XP data, type

r to select the repair option, and then remove the CD

from the drive.

4 If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy

option.

5 Press <Enter> to select the highlighted partition (recommended), and then follow

the instructions on the screen.

NOTE: The time required to complete the setup depends on the size of the hard drive and the

speed of your computer.

The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer restarts multiple times.

Completing the GUI Setup

NOTICE: When the computer restarts, the following message appears: Press any key to

boot from the CD.

When the Regional and Language Options screen appears, select the settings for your

Do not

press any key when this message appears.

location and click Next.

2 Enter your name and organization (optional) in the Personalize Your Software screen

and click Next.

3 If you are reinstalling Windows XP Home Edition, at the What's your computer's name

window, enter a name for your computer (or accept the name provided) and click Next.

If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.

4 If you have a modem installed, enter the requested information and click Next when

the Modem Dialing Information screen appears.

5 Enter the date, time, and time zone in the Date and Time Settings window and click

Next.

6 Click Ty p i c a l in the Networking Settings screen and click Next.

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7 If you are reinstalling Windows XP Professional, you may be prompted to provide

further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections.

Windows XP installs the operating system components, configures the computer, and then restarts the computer.

Completing the Operating System Setup

NOTICE: When the computer restarts, the following message appears: Press any key to

boot from the CD.

When the Welcome to Microsoft screen appears, click Next.

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2 When the How will this computer connect to the Internet? message

appears, click Skip.

3 When the Ready to register with Microsoft? screen appears, click No, not at this time

and click Next.

When the Who will use this computer? screen appears, you can enter up to five users.

4 Click Next.

5 Click Finish to complete the setup and remove the CD from the drive.

Reinstalling Drivers and Software

Do not

press any key when this message appears.

1 Reinstall the appropriate drivers (see page 60).

2 Reinstall your virus protection software. See the documentation that came with the

software for instructions.

3 Reinstall your other software programs. See the documentation that came with the

software for instructions.

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SECTION 4

Adding Parts

Front and Back View of the Computer

Removing the Computer Cover

Looking Inside Your Computer

Adding Cards

Adding a Second CD or DVD Drive

Adding Memory

Adding a Floppy Drive

Replacing the Computer Cover

Page 68

Front and Back View of the Computer

Front View

10*

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7 6

*On computers with an optional floppy drive.

1 CD or DVD drive activity

light

2 CD or DVD eject button Press this button to eject your CD from the CD or DVD drive.

3 second drive bay This bay allows an optional second optical drive to be installed into the computer.

4 floppy drive eject button* Press this button to eject a disk from the floppy drive.

5 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the

6 headphone connector Use the headphone connector to attach headphones and most speakers for listening

*On computers with an optional floppy drive.

The drive activity light is on when the computer reads data from the CD or DVD drive.

hard drive. The light might also be on when devices such as your CD player are operating.

to all sounds in your computer, including your CD player and system sounds such as beeps.

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7 USB 2.0 connectors (2) For quick connections, Dell recommends using the front USB connectors for USB

devices such as digital cameras, gaming controllers, and scanners. Use the back-panel USB connectors for USB mouse and keyboard connections.

8 power button Press this button to turn on the computer.

NOTICE: To avoid losing data, do not use the power button to turn off the

computer. Instead, perform a Windows shutdown.

9 power light The power light illuminates and blinks or remains solid to indicate different states:

No light — The computer is in the off state.

Steady green — The computer is in a normal operating state.

Blinking green — The computer is in a power-saving state.

10 floppy-drive light* The floppy-drive light is on when the computer reads data from or writes data to the

floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

11 CD or DVD volume

control dial

12 CD or DVD headphone

connector

13 service tag This label lists your computer's service tag and your Express Service Code (if

*On computers with an optional floppy drive.

Move the dial to adjust the volume of your audio CD or DVD disc.

Use the headphone connector to attach headphones to the CD or DVD drive. Your headphones won’t work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 49.

applicable). If you call Dell technical support, use your Express Service Code to route the call directly to the correct support personnel. The Dell technical support staff will ask for your service tag.

NOTE: Express Service may not be available in some countries.

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Back View

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1 cover thumbscrew Your computer may not have a cover thumbscrew.

2 mouse connector Plug your computer’s PS/2 mouse into the green mouse connector. Turn off the

computer and any attached devices before you connect a mouse to the computer. (If you have a USB mouse, see "USB 2.0 connectors" in this table.)

3 diagnostic lights (4) Use the lights to help you recognize a diagnostic code that can tell you how to

troubleshoot a computer problem (see page 54).

4 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a

USB printer, plug it into a USB connector.

5 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

player, CD player, or VCR.

6 cover latch Your computer may not have a cover latch.

7 network adapter

connector

8 PCI card slots (3) Use these slots for a PCI card, such as a modem.

9 USB 2.0 connectors (4) Connect a USB device such as a mouse, keyboard, printer, joystick, or speaker system

10 microphone connector Use the pink microphone connector to attach a personal computer microphone for

Connect a network cable to the network adaptor connector.

into any of the USB connectors.

voice or musical input to a sound or telephony program.

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11 line-out connector Use the green line-out connector to attach headphones and most speakers with

integrated amplifiers.

12 video connector Plug the cable from your monitor into the blue connector.

13 serial connector Connect a serial device, such as a handheld device, to the serial connector.

14 keyboard connector Plug your computer’s PS/2 keyboard into the purple keyboard connector. Turn off the

computer and any attached devices before you connect a keyboard to the computer. (If you have a USB keyboard, see "USB 2.0 connectors" in this table.)

15 voltage selection switch See the safety instructions on page 11 for more information.

16 power connector Connect the power cable.

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

3 Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

NOTICE: Before touching anything inside your computer, ground yourself by touching an

unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

If your computer cover has a thumbscrew, loosen the thumbscrew.

6 If your computer cover has a cover latch, push down on the cover latch.

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7 Grip the indent in the middle of the computer cover, and slide the computer cover

towards the back of the computer.

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thumbscrew*

back of computer

8 Place the computer cover on a level surface.

72 Adding Parts

cover latch*

computer cover

*May not be present on all computer covers.

Page 73

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the computer cover.

CD or DVD drive

optional floppy drive

hard drive

power supply

system board

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System Board

CD drive connector (J20)

main power connector (J21)

power indicator (LED1)

memory module connectors (DDR1, DDR2)

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fan connector (J14)

microprocessor connector (U16)

12-V power connector (J10)

modem telephony connector (J25)

hard drive connector (J23)

floppy drive connector (J18)

control panel connector (J24)

battery socket (BT1)

CMOS jumper (CMOS)

front-panel I/O connector (J16)

password jumper (JP1)

PCI card slots (3) (PCI1, PCI2, PCI3)

CD audio connector (J8)

74 Adding Parts

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Page 75

Adding Cards

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

3 Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Remove the computer cover (see page 71).

NOTICE: Before touching anything inside your computer, ground yourself by touching an

Lay the computer on its side so that the system board is on the bottom of the inside of

the computer.

7 Unscrew and remove the filler bracket for the card slot you want to use.

filler bracket

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CAUTION: Some network adapters automatically start the computer when they

are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Align the cutout on the bottom of the card with the crossbar in the system board

connector. Gently rock the card into the connector until it is fully seated.

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card connector on system board

card

card cutout

crossbar

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Ensure that the card is fully seated and that its bracket is within the card slot.

fully seated not fully seated

bracket within slot

bracket caught outside of slot

9 Secure the filler bracket onto the end of the card with the screw you removed in step 7.

10 Connect any cables required for the card as described in the card documentation.

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can

cause damage to the equipment.

Replace the computer cover (see page 90).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

13 Install any drivers required for the card as described in the card documentation.

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Adding a Second CD or DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

NOTE: Drives sold by Dell come with their own operating software and documentation. After

you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.

1 Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

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NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

3 Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Remove the computer cover (see page 71).

NOTICE: Before touching anything inside your computer, ground yourself by touching an

78 Adding Parts

Release and remove the front panel:

a Push the release lever to release the top tab.

b Reach inside the computer and push the bottom tab towards you to release it (the

middle tab releases automatically).

c Rotate the front panel to separate it from the side hinges.

Page 79

side hinges (3)

front panel

top tab

release lever

middle tab

bottom tab

Adding Parts 79

Page 80

7 Pull the two front-panel tabs towards you, and then push out the front-panel insert.

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8 Ensure that the jumper setting on the new drive is set for "cable select" (see the

documentation that came with the drive for information).

9 Remove two extra alignment screws, shown in the illustration on page 81, from the

front of the computer and insert them into the drive.

insert

tabs (2)

80 Adding Parts

drive

alignment screws (2)

Page 81

NOTE: Some computers come with only two extra alignment screws; others come with four. You

only need two alignment screws for this procedure.

Gently slide the drive into place.

drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

11 Once the drive is in place, apply pressure to ensure that the drive is fully seated.

12 Use the securing screw that came with the drive to attach the drive to the computer.

CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is

marked as "1").

Connect the power cable to the system board.

14 Locate the data cable from the CD or DVD drive in the upper drive bay and connect

its middle data connector to the new drive.

15 Check all cable connections, and then fold the cables out of the way to provide airflow

for the fan and cooling vents.

Adding Parts 81

Page 82

16 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the

front of the computer.

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side hinges (3)

front panel

17 Replace the computer cover (see page 90).

19 See the documentation that came with the drive for instructions on installing any

82 Adding Parts

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

software required for drive operation.

Page 83

Adding Memory

NOTE: Memory purchased from Dell is covered under your computer warranty.

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 93.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

1 Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Remove the computer cover (see page 71).

NOTICE: Before touching anything inside your computer, ground yourself by touching an

Lay the computer on its side so that the system board is on the bottom of the inside of

the computer.

7 If necessary, remove a memory module:

a Press out the securing clip at each end of the memory module connector.

b Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Adding Parts 83

Page 84

8 To insert a module, press out the securing clip at each end of the memory module

connector.

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memory module connectors

securing clips (2)

notch

memory module

crossbar

connector

cutouts (2)

step 8

step 9

step 10

9 Align the notch on the bottom of the module with the crossbar in the connector.

10 Insert the module straight down into the connector, ensuring that it fits into the

11 Replace the computer cover (see page 90).

13 Click the Start button, right-click My Computer, and then click Properties.

84 Adding Parts

NOTICE: To avoid breaking the memory module, do not press near the middle of the module.

vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Page 85

14 Click the General tab.

15 To verify that the memory is installed correctly, check the amount of memory (RAM)

listed.

Adding a Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

3 Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Remove the computer cover (see page 71).

NOTICE: Before touching anything inside your computer, ground yourself by touching an

Release and remove the front panel:

a Push the release lever to release the top tab.

b Reach inside the computer and push the bottom tab towards you to release it (the

middle tab releases automatically).

c Rotate the front panel to separate it from the side hinges.

Adding Parts 85

Page 86

side hinges (3)

front panel

top tab

release lever

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middle tab

bottom tab

86 Adding Parts

Page 87

7 Press in the two insert tabs, and then push out the front-panel insert.

tabs (2)

insert

8 Connect the floppy-drive power cable to the back of the drive.

CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is

marked as "1").

Connect the data cable to the back of the drive and to the floppy drive connector on

the system board (see page 74).

The data cable is included in the floppy drive kit.

10 Position the top of the floppy drive bracket so that it is completely flush with the

bottom of the upper drive bay, and then slide the floppy drive bracket forward into place.

The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay. When the floppy drive bracket is properly mounted, it remains in place without support.

Adding Parts 87

Page 88

11 Secure the floppy drive bracket with the top bracket screw that came with the floppy

drive kit.

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top bracket screw

drive bracket

floppy drive

88 Adding Parts

Page 89

12 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the

front of the computer.

side hinges (3)

front panel

13 Check all cable connections, and fold cables out of the way to provide airflow for the

fan and cooling vents.

14 Replace the computer cover (see page 90).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

16 See the documentation that came with the drive for instructions on installing any

software required for drive operation.

Use the Boot menu options in the system setup program to adjust the boot order of the floppy drive. For more information about the system setup program, see page 95.

Adding Parts 89

Page 90

Replacing the Computer Cover

1 Ensure that all cables are connected, and fold cables out of the way. Also, ensure that

cables are not routed over the drive cage—they can prevent the cover from closing properly.

2 Ensure that no tools or extra parts are left inside the computer.

3 Place the cover on the computer.

4 Slide the cover towards the front of the computer until it fits completely into place.

5 If your computer has a computer cover thumbscrew, tighten the thumbscrew.

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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets and turn them on.

90 Adding Parts

Page 91

SECTION 5

Appendix

Specifications

Standard Settings

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Notices

Limited Warranties and Return Policy

Page 92

Specifications

Microprocessor

Microprocessor type Intel® Pentium® 4 or Celeron

L1 cache 8 KB first-level (Pentium 4); 32 KB (16-KB data cache;

L2 cache 256- or 512-KB (displayed in the system setup

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System Information

System chip set Intel 845GL

DMA channels seven

Interrupt levels 24 APIC mode

System BIOS chip 2 Mb (256 KB)

System clock 400-MHz data rate

Expansion Bus

Bus types PCI

Bus speed PCI: 33 MHz

PCI connectors three

PCI connector size 120 pins

PCI connector data width (maximum)

16-KB instruction cache) (Celeron).

program) pipelined-burst, eight-way set associative, write-back SRAM (Pentium 4);

128-KB SRAM that resides in the processor’s core. The L2 cache runs at the processor’s internal clock speed (Celeron).

32 bits

92 Appendix

Page 93

Memory

Architecture DDR SDRAM

Memory connectors two

Memory capacities 128-, 256-, or 512-MB

Minimum memory 128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

Maximum memory 1 GB

Memory type PC2100 (266-MHz) DDR SDRAM (non-ECC)

Drives

Externally accessible two 5.25-inch bays

one 3.5-inch bay

Internally accessible one bay for 1-inch–high IDE hard drive

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible

Parallel 25-hole connector (bidirectional)

Video 15-hole connector

Keyboard 6-pin mini-DIN connector

Mouse 6-pin mini-DIN connector

USB two front-panel and four back-panel USB

2.0–compliant connectors

Network RJ-45 connector

Audio three back miniature connectors for line-in, line-out,

and microphone

Headphone one front miniature connector for line-out

Internally accessible:

Primary IDE channel 40-pin connector on PCI local bus

Secondary IDE channel 40-pin connector on PCI local bus

Floppy drive 34-pin connector

Appendix 93

Page 94

Video

Video controller integrated Intel 3D Extreme Graphics

Audio

Audio controller integrated audio

Network

Network controller integrated 10/100 Ethernet

Controls and Lights

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Power control push button

Front-panel power light solid green for power-on state; blinking green for

Hard-drive access light green

Power

DC power supply:

Wattage 200 W or 250 W

Heat dissipation 682 or 853 BTU (fully-loaded computer without

Voltage (see page 11 for important voltage setting information)

Backup battery 3-V CR2032 coin cell

standby state

monitor)

100 to 120 V at 60 Hz; 200 to 240 V at 50 Hz

94 Appendix

Physical

Height x Width x Depth 36.8 x 18.4 x 42.6 cm

(14.5 x 7.25 x 16.75 inches)

Weight 10.4 kg (23 lb)

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

Storage –40° to 65°C (–40° to 149°F)

Page 95

Environmental (

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating 0.25 G at 3 to 200 Hz

Storage 2.20 Grms at 10 to 500 Hz

Maximum shock:

Nonoperating (half-sine pulse) 105 G, 2 ms

Nonoperating (faired-square wave) 32 G with a velocity change of 596.9 cm/sec

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,670 m (–50 to 35,000 ft)

continued

)

(235 inches/sec)

NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, don’t change the settings in the system setup

program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the Main program screen.

Appendix 95

Page 96

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Viewing Settings

1 Turn on (or restart) your computer.

2 When the blue DELL™ logo appears, press <F2> immediately.

96 Appendix

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

Windows® desktop. Then shut down your computer and try again.

System Setup Program Screens

The system setup screens are organized into the following sections:

• The menu bar at the top provides access to the main program screens:

– Main provides settings for the basic computer configuration.

– Advanced provides detailed settings for some computer features.

– Security provides indications and settings for user and setup passwords.

– Power provides settings for system power management features.

– Boot provides information about how the computer starts.

– Exit provides selections for saving and loading the program settings.

Page 97

• The left side lists configuration options and their settings for the hardware installed in your computer.

You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus.

• The top-right side displays help information for a highlighted option.

• The bottom-right side lists keys and their functions for the displayed screen.

Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).

1 Shut down the computer through the Start menu (see page 30).

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from their electrical outlets, and

then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Remove the computer cover (see page 71).

NOTICE: Before touching anything inside your computer, ground yourself by touching an

Locate the 2-pin password jumper (see page 74) on the system board, and then attach

the jumper to both pins.

When you receive your computer, the jumper is attached to only one pin.

7 Replace the computer cover (see page 90).

8 Connect your computer and devices to electrical outlets, and turn them on.

Appendix 97

Page 98

9 If you are prompted to press <F1> to continue, press <F1>.

10 After the Microsoft Windows desktop appears on your computer, shut down the

computer (see page 30).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

Turn off any attached devices and disconnect them from their electrical outlets.

12 Disconnect the power cable from your computer, and then press the power button to

ground the system board.

13 Remove the computer cover (see page 71).

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14 Remove the password jumper.

Attach the jumper to only one pin so that you do not lose it.

15 Replace the computer cover (see page 90).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

16 Connect your computer and devices to electrical outlets, and turn them on.

17 If you are prompted to press <F1> to continue, press <F1>.

Replacing the Battery

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions on page 9.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-

V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

98 Appendix

Record all the screens in the system setup program (see page 95) so that you can

restore the correct settings when your perform step 7.

2 Open the computer cover (see page 71).

3 Locate the battery socket (see page 74).

Page 99

4 Remove the battery by carefully prying it out of its socket with your fingers or with a

blunt, nonconducting object such as a plastic screwdriver.

NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert

the plastic screwdriver between the battery and the socket (not the system board).

battery

battery socket

Insert the new battery into the socket with the side labeled "+" facing up and snap the battery into place.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then

plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

7 Access the system setup program (see page 95) and restore the settings you recorded in

step 1.

8 Properly dispose of the old battery (see page 14).

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Appendix 99

Page 100

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

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Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

NOTE: Toll-free numbers are for use within the country for which they are listed.

To contact Dell electronically, you can access the following websites:

•www.dell.com

100 Appendix

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

Dell 2350 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual