Cet équipement est conforme aux principales caractéristiques définies dans la Directive européenne RTTE
1999/5/CE.
Die Geräte erfüllen die grundlegenden Anforderungen der RTTE-Richtlinie 1999/5/EG.
Questa apparecchiatura è conforme ai requisiti essenziali della Direttiva Europea R&TTE 1999/5/CE.
Este equipo cumple los requisitos principales de la Directiva 1999/5/CE de la UE, "Equipos de Terminales de
Radio y Telecomunicaciones".
Este equipamento cumpre os requisitos essenciais da Directiva 1999/5/CE do Parlamento Europeu e do Conselho
Directiva RTT.
Deze apparatuur voldoet aan de noodzakelijke vereisten van EU-richtlijn betreffende radioapparatuur en
telecommunicatie-eindapparatuur 1999/5/EG.
Dette udstyr opfylder de Væsentlige krav i EU's direktiv 1999/5/EC om Radio- og teleterminaludstyr.
Dette utstyret er i overensstemmelse med hovedkravene i R&TTE-direktivet 1999/5/EC fra EU.
Utrustningen uppfyller kraven för EU-direktivet 1999/5/EC om ansluten teleutrustning och ömsesidigt erkännande
av utrustningens överensstämmelse R&TTE.
Tämä laite vastaa EU:n radio- ja telepäätelaitedirektiivin EU R&TTE Directive 1999/5/EC vaatimuksia.
E' necessaria la concessione ministeriale anche per l'uso interno. Verificare con i rivenditori la procedura da
seguire. L'uso per installazione in esterni non e' permessa.
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year,
two-year, three -year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the
U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your - our end-user customer's - Dell- branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell- branded hardware products through our
factory -integration system, third -party software, or the reloading of software
• Non-Dell-branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR
THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR
FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety
days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace
a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):
Technical Support and Customer Service1-800-822-8965
If your on-site service contract is with Dell, on-site service will be provided to you
Government and Education Customers:
Technical Support and Customer Service1-800-234-1490
Dell-Branded Memory1-888-363-5150
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of
all other limited warranties: For the first 90 days of the 90-day limited warranty
and the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE : Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty,
we will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within thirty
days after we ship the replacement part to you. If we do not receive the original
part within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container with
each replacement part for your use in returning the replaced part to us.
NOTE : Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
What if I purchased a service contract ?
under the terms of the on-site service agreement. Please refer to that contract
for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service
providers, please refer to that contract for details on how to obtain service.
How will you fix my product ?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with
the service you receive under this limited warranty, please let us know. We have
found that the best way to resolve issues regarding our limited warranty is to
work together. If, after those discussions, you are still not satisfied, we believe
arbitration is the most expeditious way to resolve your concerns. Therefore, ANY
CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND
EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination, or validity thereof, the
relationships which result from this limited warranty (including, to the full extent
permitted by applicable law, relationships with third parties), Dell's advertising, or
any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY
BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect
(available via the Internet at www.arb-forum.com or via telephone at 1-800-474-
2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of
the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF
at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to
individual home consumers and consumers who purchased through an
employee purchase program. It does not apply to small, medium, large, and
global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
If you do not have Internet access, call your customer care representative or call
1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied
with your purchases. That's why we offer a "Total Satisfaction" return policy for
most products that you - the end-user customer - purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly
from Dell for a credit or a refund of the purchase price paid, less shipping and
handling and applicable restocking fees as follows:
• New Hardware Products and Accessories -- All new hardware, accessories,
parts, and unopened software still in its sealed package, excluding the products
listed below, may be returned within thirty days from the invoice date. To return
applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to non-defective
products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a
fifteen percent (15%) restocking fee will be deducted from any refund or credit.
The "Total Satisfaction" Return Policy and Software and Peripherals division
return policy are not available for Dell | EMC storage products, EMC-branded
products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts -- All
reconditioned or refurbished Dell-branded server and storage products may be
returned within thirty days from the invoice date. All other reconditioned or
refurbished Dell-branded hardware products and parts may be returned within
fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number.
You must also return the products to Dell in their original packaging, in as -new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your -- our
end-user customer's -- Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dellbranded hardware products through our factory-integration system, or the
reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical
Before the warranty expires, please call us at the relevant number listed in the
power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive
maintenance
- Problems caused by using accessories, parts, or components not supplied by
us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO
PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS
SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE
WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE
EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME
PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE
FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR
IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR
FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO
MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except
that the limited warranty on Dell-branded batteries lasts only one year and the
limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
The limited warranty begins on the date of the invoice. The warranty period is not
extended if we repair or replace a warranted product or any parts. Dell may
change the terms and availability of limited warranties, at its discretion, but any
changes will not be retroactive (that is, the warranty terms in place at the time of
purchase will apply to your purchase).
What do I do if I need warranty service?
following table. Please also have your Dell service tag number or order number
available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and
Value Added Resellers (VARs):
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support1-800-387-5757
Customer Service
Dell-Branded Memory1-888-363-5150
1-800-326-9463 (Extension 8221 for
Individual Consumers)
What will Dell do?
During the first year of all limited warranties: During the first year of all
limited warranties, we will repair any Dell-branded hardware products returned to
us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or
refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis
.
NOTE : Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years following the first year of all limited warranties
: We will replace any defective part with new or refurbished parts, if we agree
that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge
you for the replacement part as long as you return the original part to us within
thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE : Before you replace parts, make sure to back up the data on the hard
by going to our website:
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
What if I purchased an on- site service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how to
obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased
through us a service contract with one of our third-party service providers,
please refer to that contract (mailed to you with your invoice) for details on how
to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with
the service you receive under this limited warranty, please let us know. We have
found that the best way to resolve issues regarding our limited warranty is to
work together. If, after those discussions, you are still not satisfied, we believe
arbitration is the most expeditious way to resolve your concerns. Therefore, ANY
CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND
EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the
relationships which result from this limited warranty (including, to the full extent
permitted by applicable law, relationships with third parties), Dell's advertising, or
any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY
BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect
(available via the Internet at www.arb-forum.com, or via telephone at 1-800-474-
2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of
the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF
at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end -user customer who bought new products directly from Dell, you may return them to Dell up to 30
days after you receive them for a refund or credit of the product purchase price. If you are an end -user customer who
bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of
invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any
shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee,
unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800- 387 -5759 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then- current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant thirdparty products. Third-party software and peripheral products are covered by the
warranties provided by the original manufacturer or publisher only. Third party
manufacturer warranties vary from product to product. Consult your product
documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not
specifically test or guarantee that all of the products we offer work with any or all
of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available
today. If you have questions about compatibility, we recommend and encourage
you to contact the third-party software and peripheral product manufacturer or
publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors,
batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell invoice and/or the
product documentation that accompanied your product. Descriptions of Dell's
limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals
products directly from a Dell company, you may return Dell Software and
Peripherals products that are in as-new condition to Dell up to 30 days from the
remedy against Dell or any of its affiliates, and neither Dell nor any of its
date of invoice for a refund of the product purchase price if already paid. This
refund will not include any shipping and handling charges shown on your invoice;
you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. You must ship the Dell Software
and Peripherals products back to Dell in their original manufacturer's packaging
(which must be in as-new condition), prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new
condition, software products must be unopened, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with
the following provisions that its branded hardware products, purchased by the
end user from a Dell company or an authorized Dell distributor in Latin America
or the Caribbean, will be free from defects in materials, workmanship, and
design affecting normal use, for a period of one year from the original purchase
date. Products for which proper claims are made will, at Dell's option, be
repaired or replaced at Dell's expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third
parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms
and configuration at the time of malfunction, including peripherals and software
used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a
warranted defect, Dell will make arrangements and pay for ground freight and
insurance to and from Dell's repair/replacement center. The end user must
ensure that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above and
the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user's sole and exclusive
affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts
concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10) /
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Su - RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.