Dell 2200 User Manual

Dell™ Dimension™ 2200

Owner’s Manual

www.dell.com | support.dell.com

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

F or a co mplete list of abbr eviations and acronyms, see the Tell Me How help
file. To access help files, see page 26.

____________________

Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell
Precision, and DellNet are trademarks of Dell Computer Corporation; Intel and Celeron are
registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities c laiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

May 2002 P/N 5J510 Rev. A01

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 9

When Using Your Computer
When Working Inside Your Computer

Protecting Against Electrostatic Discharge . . . . . . . . . . . 13

Ergonomic Computing Habits
Battery Disposal

1 Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 16

Parallel Printer
USB Printer

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 18

Transferring Information to a New Computer
(Windows XP Only)

. . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Up a Home and Office Network (Windows XP Only) . . . 20
Turning Off the Computer

Windows XP

. . . . . . . . . . . . . . . . . . . . . . . . . . 20

Windows 2000

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Accessing Help Files

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Start-Up Error Messages

. . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . 27

Contents 3

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 28

If the screen is blank
If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . 29

Sound and Speaker Problems

No sound from speakers
No sound from headphones

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 32

If you cannot print to a parallel port printer
If you cannot print to a USB printer

Scanner Problems
Modem Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . 32

. . . . . . . . . . . . . . 33

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Keyboard Problems
Drive Problems

If you cannot save a file to a floppy disk

. . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . 37

If you cannot play a music CD or install a program
from a CD

. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 39

If the CD-RW drive stops writing
If you have a hard drive problem

. . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . 40

4 Contents

Network Problems

®

Microsoft

Windows® Error Messages . . . . . . . . . . . . . . 41

General Program Problems

A program crashes

. . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . 42

A program stops responding . . . . . . . . . . . . . . . . . . 42

A program error causes the system to lock up
A solid blue screen appears

. . . . . . . . . . . . . . . . . . 42

. . . . . . . . . 42

A program is designed for an earlier Windows
operating system

. . . . . . . . . . . . . . . . . . . . . . . . 43

Internet Connection Problems . . . . . . . . . . . . . . . . . . . 43

If you have a problem with your Internet connection

. . . . . . . 43

E-Mail Problems

Resolving Other Technical Problems . . . . . . . . . . . . . . . . 45

Reinstalling Drivers

Using the Windows XP Device Driver Rollback

Resolving Software and Hardware Incompatibilities

Windows XP
Windows 2000

Using System Restore

Creating a Restore Point
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore

Reinstalling Windows XP
Reinstalling Windows 2000

3 Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . 46

. . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . 50

. . . . . . 51

. . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . 54

Removing the Computer Cover
Rotating the Power Supply

. . . . . . . . . . . . . . . . . . . . . 62

Looking Inside Y our Computer

System Board

Adding a 3.5-Inch Drive
Adding Cards

Removing Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . 65

Contents 5

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Replacing the Computer Cover

4 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Standard Settings

Viewing Settings
System Setup Program Screens

Clearing For g ot ten Passwords
Replacing the Battery

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 90

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals . . . . . . 91

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit . . . . . . . . . 107

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 107

FCC Notices (U.S. Only)

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . . . . . . . . . . 89

. . . . . 91

. . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . . . . 109

6 Contents

Limited Warranties and Return Policy

One-Year Limited Warranty (U.S. Only)
Two-Year Limited Warranty (U.S. Only)
Three-Year Limited Warranty (U.S. Only)
Four-Year Limited Warranty (U.S. Only)

. . . . . . . . . . . . . . 112

. . . . . . . . . . . . 112

. . . . . . . . . . . . 114

. . . . . . . . . . . 118

. . . . . . . . . . . . 121

One-Year Limited Warranty (Canada Only) . . . . . . . . . . . 124

Two-Year Limited Warranty (Canada Only)

. . . . . . . . . . . 126

Three-Year Limited Warranty (Canada Only) . . . . . . . . . 129

"Total Satisfaction" Return Policy (U.S. Only)
One-Year End-User Manufacturer Guarantee

(Latin America and the Caribbean Only) . . . . . . . . . . . . 134

. . . . . . . . . 133

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Contents 7

8 Contents

Safety Instructions

Use the following safety guidelines to help protect your computer from
potential damage and to ensure your own personal safety.

When Using Your Computer

As you use your computer, observe the following safe-handling guidelin es.

CAUT ION: Do not operate your computer with any co ver(s)

(including computer covers, bezels, filler brackets, front-panel
inserts, and so on) removed.

• Your computer is equipped with one of the following:
– A fixed-voltage power supply — Computers with a fixed-voltage

power supply do not have a voltage selection switch on the back panel
and operate at only one voltage (see the regulatory label on the
outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing

voltage circuit do not have a voltage selection switch on the back
panel and automatically detect the correct operating voltage.

– A manual voltage selection switch — Computers with a voltage

selection switch on the back panel must be manually set to operate at
the correct operating voltage.

115 V

Safety Instructions 9

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Safety Instructions

To help avoid damaging a computer with a manual voltage selection
switch, ensure that the voltage selection switch is set to match the AC
power available at your location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

NOTE: The voltage selection switch must be set to the 115-V position even
though the AC power available in Japan is 100 V.

– 230 V/50 Hz in some regions in the Caribbean and South America

and most of Europe, the Middle East, and the Far East

Also, ensure that your monitor and attached devices are electrically rated
to operate with the AC power available in your location.

• Before working inside the computer , unplug the computer to help prevent
electric shock or system board dama ge. Certain system boar d components
continue to receive power any time the computer is connected to AC
power.

• To avoid shorting out your computer when disconnecting a network
cable, first unplug the cable from the network adapter on the back of your
computer , and then from the network jack. When re connecting a network
cable to your computer, first plug the cable into the network jack, and
then into the network adapter.

• To help avoid possible damage to the system board, wait 5 seconds after
turning off the computer before disconnecting a device from the
computer.

(continued)

10 Safety Instructions

• To help prevent electric shock, plug the computer and device power
cables into properly grounded electrical outlets. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not use
adapter plugs or remove the grounding prong from a cable. If you must
use an extension cable, use a 3-wire cable with properly grounded plugs.

Safety Instructions

(continued)

• To help protect your computer from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).

• Be sure nothing rests on your computer’s cables and that the cables are
not located where they can be stepped on or tripped over.

• Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the
sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except

as explained in your online Dell documentation or otherwise provided
to you. Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before removing a component from the system
board or disconnecting a device from the computer.

1

Perform an or derly computer shutdown using the operating system menu.

2 Turn off your computer and any devices.

Safety Instructions 11

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Safety Instructions

3 Ground yourself by touching an unpainted metal surface on the chassis,

(continued)

such as the metal around the card-slot openings at the back of the
computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the
computer chassis to dissipate any st at ic electricity that might harm
internal components.

4 Disconnect your computer and devices, including the monitor, from their

electrical outlets. Also, disconnect any telephone or telecommunication
lines from the computer.

Doing so reduces the potential for personal injury or shock.

5 Disconnect the power cable to your computer, and then press the power

button to ground the system board.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief
loop, not on the cable itself. Some cables have a connector with locking
tabs; if you are disconnecting this type of cable, press in on the locking
tabs before disconnecting the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before
you connect a cable, ensure that both connectors are correctly oriented
and aligned.

• Handle components and cards with care. Do not touch the components
or contacts on a card. Hold a card by its edges or by its metal mounting
bracket. Hold a component such as a microprocessor chip by its edges,
not by its pins.

CAUTION: There is a danger of a new battery exploding if it is

incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

12 Safety Instructions

Safety Instructions

(continued)

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside your computer. To
prevent static damage, discharge static electricity from your body before you
touch any of your computer’s electronic components, such as the
microprocessor. You can do so by touching an unpainted metal surface on the
computer chassis.

As you continue to work inside the computer, periodically touch an unpainted
metal surface to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic
discharge (ESD):

• Do not remove components from their antistatic packing material until
you are ready to install the component in your computer. Just before
unwrapping the antistatic packaging, discharge static electricity from
your body.

• When transporting an electrostatic sensitive component, first place it in
an antistatic container or packaging.

• Handle all electrostatic sensitive components in a static-safe area. If
possible, use antistatic floor pads and workbench pads.

The following notice may appear throughout this document to remind you of
these precautions:

NOTICE: See "Protecting Against Electrostatic Discharge" in the safety

instructions at the front of this guide.

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time

may result in eye strain.

Safety Instructions 13

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Safety Instructions

(continued)

Battery Disposal

Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is
a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, see page 89.

Do not dispose of the battery along with household waste. Contact your local
waste disposal agency for the address of the nearest battery deposit site.

14 Safety Instructions

SECTION 1

Setting Up

Connecting a Printer
Transferring Information to a New Computer

(Windows XP Only)

Setting Up a Home and Office Network

(Windows XP Only)

Turning Off the Computer

1

Connecting a Printer

See the documentation that came with the printer for any recommended
preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

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Parallel Printer

Follow the instructions that came with the parallel printer to connect it to
the computer. If no information is provided, then follow the instructions in
this section.

1 Turn off the computer (see page 20).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or

less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.

Attach the parallel printer cable to the parallel connector on the

2

computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.

16 Setting Up

screws (2)

parallel connector
on computer

parallel connector
on printer

parallel printer
cable

notches (2)

3 Turn on the printer and then turn on the computer. If the Add New

clips (2)

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see "Installing the Printer Driver"

on page 18).

USB Printer

Follow the instructions that came with the USB printer to connect it to the
computer. If no information is provided, then follow the instructions in this
section.

1 Install the printer driver if necessary (see the following section).
2 Attach the USB printer cable to the USB connector on the computer

and the printer. The USB connectors only fit one way.

HINT: You can connect

USB devices while the
computer is turned on.

Setting Up 17

HINT: Y our computer has

four USB connectors on
the back panel (see
page 58).

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USB connector
on computer

USB printer
cable

USB connector
on printer

Installing the Printer Driver

Follow the instructions that came with the printer to install printer drivers.
If no information was provided with the printer, then refer to the following
instructions.

18 Setting Up

If you need to install a printer driver, insert the printer installation CD into
the CD or DVD drive. Then follow the prompts on the screen using the
instructions that came with the printer.

If your printer installation CD does not automatically run, click the Start
button on the Microsoft

x:\setup.exe (where x is the letter of your CD or DVD drive [usually

®

Windows® desktop, click Run, and type

drive D]). Then click OK and follow the prompts on your screen. If your
printer installation CD still does not run, check the documentation that
came with your printer for instructions on how to start the printer
installation CD.

If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 86) and ensure that the
parallel port is set to operate in bidirectional mode.

To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel,
click Printers and Other Hardware, and then click View installed printers
or fax printers. If your computer runs Windows 2000, click the Start button,
point to Settings, and then click Printers. If your printer is listed in the
Printers window, the printer is ready to use.

Transferring Information to a New
Computer (Windows XP Only)

Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.

If the source computer uses another Windows operati ng syste m, the wi zard
can be launched from the Windows XP operating s y stem CD or from a
floppy disk created on the Windows XP computer. You may transfer the
data to the new computer over a network or serial connection, or you may
store it on a removable medium, such as a floppy disk, a Zip disk, or a
writable CD.

1 On the computer running Windows XP, click the Start button, point

to All Programs—> Accessories—> System Tools, and then click
Files and Settings Transfer Wizard.

2 On the welcome screen, click Next.
3 On the Which computer is this? screen, select New Computer, and

then click Next.

4 Follow the instructions on the screen.

HINT: The CD that you

need to place in your CD
or DVD drive is titled

Operating System

.

Setting Up 19

Setting Up a Home and Office Network
(Windows XP Only)

Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.

HINT: Selecting the

connection method This

computer connects
directly to the Internet

enables the integrated

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firewall provided with
Windows XP.

HINT: If you are having

difficulty turning off your
computer, see "General
Program Problems" on
page 42.

Click the Start button, point to All Programs—>

1

Accessories—> Communications, and then click Network Setup
Wizard.

2 On the welcome screen, click Next.
3 Click checklist for creating a network.
4 Complete the checklist and required preparations, and then return to

the Network Setup Wizard.

5 Follow the instructions on the screen.

Turning Off the Computer

NOTICE: To prevent data loss, you must turn off your computer through the

Start menu rather than by pressing the power button.

Windows XP

1 Save and close any open files and exit any open programs.
2 Click the Start button and then click Turn off Computer.
3 Click Turn off.

The computer automatically turns off after the shutdown process
finishes.

20 Setting Up

4 Turn off your monitor and any other devices connected to power.

Windows 2000

1 Save and exit any programs and files you have open.
2 Click the Start button, and then click Shut Down.
3 Click the pull-down menu under What do you want the computer

to do?.

4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process
finishes.

5 Turn off your monitor and any other devices connected to power.

Setting Up 21

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22 Setting Up

SECTION 2

Solving Problems

Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP
Reinstalling Windows 2000

®

Windows® Error Messages

2

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.

See page 26.

Get technical assistance from
Dell. See page 92.

See page 27.

24 Solving Problems

See page 28.

See page 30.

See page 32.

See page 34.

See page 36.

See page 37.

See page 37.

See page 40.

See page 34.

See page 41.

See page 42.

See page 45.

See page 43.

See page 44.

Solving Problems 25

Accessing Help Files

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TO ACCESS THE

Microsoft® Windows® XP

1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User ’s gu id es.
3 Click Tell Me How.

Windows 2000

Click the Start button, point to Programs, point to User’s Guides, and then click
Tell Me How.

TO ACCESS HELP IN WINDOWS XP

1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow

icon.

3 Click the topic that describes your problem.
4 Follow the instructions on the screen.

TO ACCESS HELP IN WINDOWS 2000

1 Click the Start button, and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem, and then click List Topics.
4 Click the topic that describes your problem, and then click Display.
5 Follow the instructions on the screen.

Tell Me How

HELP FILE

HINT: See the

How

help file for
information on the
standby mode.

26 Solving Problems

Tell Me

Power Problems

CHECK THE POWER LIGHT — When the power light is lit or blinking, the

computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.

TEST THE ELE CTRICAL OUTLET — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.

CHECK THE POWER CABLE CONNECTION — Be sure that the power cable
is firmly inserted into the electrical outlet and the computer power connector.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.

SWAP THE COMPUTER AND MO NITOR POWER CABLES — Swap the
computer and monitor power cables to determine if the power cable is defective.

CHECK FOR INTERFERENCE — Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.

CHECK THE POWER PROPERTIES — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center (Help in
Windows 2000). To access help files, see page 26.

Start-Up Error Messages

OPERATING SYSTEM NOT FOUND — Call Dell for technical assistance (see

page 92).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — There is a floppy disk in the floppy drive.
Remove the floppy disk and restart the computer.

Solving Problems 27

HINT: See the

documentation that came
with your monitor for
fault indications and
troubleshooting
procedures specific to
your monitor.

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Video and Monitor Problems

If the screen is blank

CHECK THE VIDEO CABLE CONNECTION — Check for bent pins (most

video cable connectors have missing pins, but not bent pins). Ensure that the
video cable is connected as shown on the START HERE sheet for your computer.

PRESS THE MONITOR POWER BUTTON — Be sure that you firmly pressed
the monitor power button.

CHECK THE POWER LIGHT — When the power light is lit or blinking, the
monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

TEST THE ELE CTRICAL OUTLET — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.

SWAP THE COMPUTER AND MONITOR POWER CABLES — Swap the
computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDE O EXTEN SION CABLE (IF USED)—If you are using a
video extension cable and removing the cable solves the problem, the cable is
defective.

28 Solving Problems

TEST THE MONITOR — If another monitor is available, connect it to the

computer.

CHECK THE BACK PANEL LIGHTS — If all four lights below the serial
connector are not green, call Dell for technical assistance (see page 92).

CHECK THE POWER PROPERTIES — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center (Help in
Windows2000). To access help files, see page26.

If the screen is difficult to read

ADJUST THE CONTRAST AND BRIGHTNESS — See the documentation

that came with your monitor for instructions on adjusting the contrast and
brightness.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.

MOVE THE MONITOR AWAY FROM EX TERNAL POWER SOURCES —

Fans, fluor escent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTAT E THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate
sunlight glare, which can cause poor picture quality.

DEGAUSS (DEMAGNETIZE) THE MONITOR — See the documentation that
came with your monitor.

RUN THE MONITOR SELF-TEST — See the documentation that came with
your monitor.

RESTORE THE RECOMMENDED SETTINGS — Restore the original
resolution and refresh ra te settings. See the Tell Me How help file for instructions.
To access help files, see page 26.

CHECK FOR ADDITIONAL ADJUSTMENTS — See the documentation that
came with your monitor for any additional adjustments that your monitor may
require.

Solving Problems 29

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ADJUST THE WINDOWS DISPL AY SETTINGS

Windows XP

1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Display icon, and then click the Settings tab.
3 Try different settings for Colors and Screen area.

CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

Sound and Speaker Problems

HINT: The volume

control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.

No sound from speakers

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers

are connected as shown on the setup diagram supplied with the speakers.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED

ON — See the setup diagram supplied with the speakers. If your speakers have

volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, double­click the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —

Sound from the speakers is automatically disabled when headphones are
connected to the computer’s front-panel headphone connector.

30 Solving Problems

ENABLE DIGITAL MODE — In Windows XP, your speakers do not work if the

CD drive is not operating in digital mode. To enable digital mode:

1 Click the Start button, click Control Panel, and then click Sounds, Speech,

and Audio Devices.

2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Check the Enable digital CD audio for this CD-ROM device box.

TEST THE ELECTRIC AL OUTLET — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — T urn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.

RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self­diagnostics. See the speaker documentation for diagnostics instructions.

REINSTALL THE AUDIO (SOUND) DRIVER — See page 45.

CHECK FOR INTERRUPT REQUEST CONFLI CTS — See page 47.

No sound from headphones

CHECK THE HEADPHONE CABLE CO NNECTION — Ensure that the

headphone cable is securely inserted into the headphone connector (see
page 58).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the
speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted.

Solving Problems 31

DISABLE DIGITAL MODE — In Windows XP, your headphones do not work if

the CD drive is operating in digital mode. To disable digital mode:

1 Click the Start button, click Control Panel, and then click Sounds, Speech,

and Audio Devices.

2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.

www.dell.com | support.dell.com

HINT: If you need

technical assistance for
your printer, call the
printer’s manufacturer
(see the documentation
that came with the printer
for the correct phone
number). Dell does not
cover the printer’s
warranty.

Printer Problems

If you cannot print to a parallel port printer

VERIFY THE PRINTER CABLE CONNECTIONS — Ensure that the printer

cable is connected as described on page 16.

ENSURE THAT THE PRINTER IS TURNED ON — See the documentation
supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer icon.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

Windows 2000

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon.

2 Click Properties, and then the Ports tab. Ensure that the Print to the

following port(s): setting is LPT1 (Printer Port).

32 Solving Problems

TEST THE ELECTRIC AL OUTLET — Ensure that the electrical outlet is

working by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER — See page 18.

CHECK FOR INTERRUPT REQUEST CONFLI CTS — See page 47.

If you cannot print to a USB printer

VERIFY THE PRINTER CABLE CONNECTIONS — Ensure that the printer

cable is connected as described on page 17.

ENSURE THAT THE PRINTER IS TURNED ON — See the documentation
supplied with the printer.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click

the printer name.

5 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is USB.

Windows 2000

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon.

2 Click Properties, and then select the Ports tab. Ensure that the Print to the

following port(s): setting is USB.

TEST THE ELECTRIC AL OUTLET — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.

REINSTALL THE PRINTER DRIVER — See page 18.

Solving Problems 33

HINT: If you need

technical assistance for
your scanner, call the
scanner’s manufacturer
(see the documentation
that came with the

www.dell.com | support.dell.com

scanner for the correct
phone number). Dell does
not cover the scanner’s
warranty.

CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

Scanner Problems

CHECK THE POWER CABLE CONNECTION — Ensure that the scanner

power cable is firmly connected to a working electrical power source and that the
scanner is turned on.

CHECK THE SCANNER CABLE CONNECTION — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a
locking tab or button.

REINSTALL THE SCANNER DRIVER — Reinstall the scanner driver. See the
scanner documentation for instructions.

CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

HINT: Connect the

modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.

34 Solving Problems

Modem Problems

CHECK THE CONNECTION — Verify that the telephone line is connected to

the green connector on the modem. (The green line-in connector has either a
LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click
when you insert the telephone line connector.

CHECK THE TELEPHONE JACK — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone line.

CHECK THE TELEPHONE LINE — Try usin g a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

Windows XP

1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Windows 2000

1 Click the Start button, point to Settings, and click Control Panel.
2 Double-click Phone and Modem Options.

If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.

3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNE T SERVICE

PROVIDER — Contact an Internet service provider to subscribe.

CHECK FOR INTERRUPT REQUEST CONFLI CTS — See page 47.

Solving Problems 35

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Mouse Problems

IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE

COMPUTER, RECONNECT THE MOUSE CABLE

1 Press <Ctrl><Esc> to display the Start menu.
2 In Windows XP, type u, press the keyboard arrow keys to highlight Shut down

or Turn Off, and then press <Enter>. In Windows 2000, press the keyboard
arrow keys to highlight Shut Down, and then press <Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the

START HERE sheet for your computer.

4 Start the computer.

IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER,

REMOVE THE POWER CABLE, AN D THEN RECONNECT THE MOUSE
CABLE — If the mouse is connected after the power is turned on, the mouse

will appear to be nonfunctional. To make the mouse function properly:

1 While your computer is on, remove the power cable from the back of the

computer.

2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not
restore mouse functionality.

36 Solving Problems

CHECK THE MOUSE SETTINGS

Windows XP

1 Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2 Click Mouse.
3 Try adjusting the settings.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Mouse icon.
3 Try adjusting the settings.

CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

Keyboard Problems

RECONNECT THE KEYBOARD CABLE — Shut down the computer (see

page 20), r econnect the k eyboard cable as shown on the STAR T HERE sheet for
your computer, and then restart the computer.

CHECK FOR INTERRUPT REQUEST CONFLI CTS — See page 47.

Drive Problems

If you cannot save a file to a floppy disk

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,

click the Start button, and then click My Computer. In Windows 2000, double­click the My Computer icon on the Windows desktop. If the floppy drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK — Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.

Solving Problems 37

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HINT: High-speed CD

drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.

CANNOT SAVE FILES TO A FLOPPY DISK — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not write­protected

If you cannot play a music CD or install a program from a CD

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,

click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the My Computer icon on the Windows desktop. If the CD drive is
not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.

38 Solving Problems

TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate

the possibility that the original CD is defective.

CLEAN THE DISC — See the Tell Me How help file for instructions. T o access
help files, see page 26.

ADJUST THE WINDOWS VOLUME CONTROL — In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, double­click the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.

IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE

CONNECTOR, CHECK FOR SOUND FROM THE HE ADPHONES — Sound

from the speakers is automatically disabled when headphones are connected to
the computer’s front-panel headphone connector.

CHECK THE SPEAKERS AND SUBWOOFER — See page 30.

If you cannot play a DVD movie

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,

click the Start button, and then click My Computer. In Windows 2000, double­click the My Computer icon on the Windows desktop. If the DVD drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.

CLEAN THE DISC — See the Tell Me How help file for instructions.

If the CD-RW drive stops writing

HINT: Because of

different worldwide file
types, not all DVD titles
work in all DVD drives.

TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW

DISC — See the Tell Me How help file or search for the keyword standby in the

Help and Support Center (Help in Windows 2000). To access help files, see
page 26.

CHANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive
must receive a steady stream of data when writing. If the str eam is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.

HINT: If you disable

standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.

Solving Problems 39

If you have a hard drive problem

RUN SCANDIS K

1 In Windows XP click the Start button, and then click My Computer. In

Windows 2000 double-click the My Computer icon on the Windows desktop.

2 Right-click on the drive letter (local disk) that you want to scan for errors, and

then click Properties.

3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.

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CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

Network Problems

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network

cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — A
green light indicates a 10-Mbps network connection, and an orange light
indicates a 100-Mbps network connection. The light blinks amber when there is
any network traffic. If the light is dark, try replacing the network cable.

REST ART THE COMPUTER — Try to log on to the network again.

CONTACT YOUR NETWORK ADMINISTRATOR — Verify that your network

settings are correct and that the network is functioning.

CHECK FOR INTERRUPT RE QUEST CONFLICTS — See page 47.

40 Solving Problems

Microsoft® Windows® Error Messages

x

:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk

into the drive and try again.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > | — Do not use these characters in

filenames.

NOT ENOUGH ME MORY OR RESOURCES. CLOSE SOME PROGRAMS AND

TRY AGAIN — You have too many programs open. Close all windows and open

the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, try running the program that you
want to use first.

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

DRIVE — The file that you are trying to copy is too large to fit on the disk. Try

copying the file to a blank disk or use a larger-capacity disk.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:

Windows XP

1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.

Solving Problems 41

General Program Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers

maintain websites with information that may help you to solve the problem.

A program stops responding

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HINT: ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

HINT: ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

END THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer

responding.

3 Click the End Task button.

A program error causes the system to lock up

TURN THE COMPUTER OFF — If your computer locks up and you are unable

to get a response by pressing a key on your k eyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.

A solid blue screen appears

TURN THE COMPUTER OFF — If your computer locks up and you are unable

to get a response by pressing a key on your k eyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.

42 Solving Problems

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click

Program Compatibility Wizard.

2 On the welcome screen, click Next.
3 Follow the instructions on the screen.

Internet Connection Problems

If you have a problem with your Internet connection

REVIEW "MODEM PROBLEMS"—See page 34.

Solving Problems 43

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TURN OFF CA LL WAITING (CATCH-PHONE)—See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.

Windows XP

1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem

Options.

3 Click to highlight your connection type in the displayed list.
4 Click the Dialing Rules tab, and then click the Edit button.
5 Click to place a checkmark in the To Disable Call Waiting box.
6 Select the disable code from the drop down menu (for example, *70).
7 Click Apply, and then click OK.

Windows 2000

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Phone and Modems Options icon.
3 In the Locations window, select the location for which you want to disable call

waiting, and then click Edit.

4 Ensure that To disable call waiting, dial: is che cked and then se lect the proper

code according to the information in your telephone directory.

5 Click Apply and then click OK.
6 Close the Phone and Modems Options window.
7 Close the Control Panel.

44 Solving Problems

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SER VICE

PROVIDER — Contact an Internet service provider to subscribe.

E-Mail Problems

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the

Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet
service provider for assistance.

Resolving Other Technical Problems

GO TO THE DELL | SUPPORT WEBSITE — Go to support.dell.com for

help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page90 for a description of the hardware and
software support provided by Dell.

E-MAIL DELL — Go to support.dell.com, and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can

expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy" on page90 for a description of the hardware and software support
provided by Dell.

CALL DELL — If you cannot solve your problem using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 92). See
"Dell Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.

Reinstalling Drivers

NOTICE: The Dell | Support website, support.dell.com, and the

Dimension ResourceCD

install drivers obtained from other sources, your computer might not work
correctly.

provide approved drivers for Dell™ computers. If you

Dell

A driver is a software program that allows a hardware device controller to
function properly and to communicate with the computer. Sometimes you
can fix a device problem by reinstalling its driver:

1 From the Windows desktop, insert the Dell Dimension ResourceCD

into the CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go

to step 5.

2 When the ResourceCD Installation program starts, follow the

prompts on the screen.

3 When the InstallShield Wizard Complete window appears, remove

the ResourceCD and click Finish to restart the computer.

Solving Problems 45

4 When you see the Windows deskt op, reinsert the ResourceCD into the

CD or DVD drive.

5 At the Welcome Dell System Owner screen, click Next.

HINT: The

displays drivers only for
hardware that Dell
installed at the time of
purchase. If you installed
any additional hardware,
those drivers may not be
displayed by the

ResourceCD

www.dell.com | support.dell.com

drivers are not displayed,
exit the ResourceCD
program and refer to the
documentation and
drivers that came with
that product.

ResourceCD

. If those

A message appears that says the ResourceCD is detecting hardware in
your computer.

The drivers that are used by your computer are automatically displ ayed
in the My Drivers—The ResourceCD has identified these
components in your system window.

6 Click the driver that you want to reinstall and follow the instructions

on the screen.
If a particular driver is not listed, then that driver is not required by

your operating system.

To view other contents on the ResourceCD:

1 Verify that your computer is selected in the System Model list.
2 Verify that your operating system is selected in the Operating System

list.

3 Select the type of device in the Device Type list.

NOTICE: The

your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.

Select a topic in the Topic list.

4

ResourceCD

contains drivers for devices that are not part of

If you select Drivers in the Topic list and a particular driver is not
listed, then that driver is not required by your operating system.

46 Solving Problems

Using the Windows XP Device Driver Rollback

The Windows XP Device Driver Rollback can replace a device driver with
the previously installed version if you install a new device driver that causes
system instability. If you cannot reinstall your previous driver with the
Driver Rollback process, then use System Restore (see page 49) to attempt
to return your operating system to its previous operating state before the
new device driver installation:

1 Click the Start button, and then right-click My Computer.
2 Click Properties.

3 Click the Hardware tab, and then click Device Manager.
4 In the Device Manager window, right-click the device for which the

new driver was installed, and then click Properties.

5 Click the Drivers tab.
6 Click Roll B ack Driver.

Resolving Software and Hardware Incompatibilities

Windows XP and W indows 2000 IRQ conflicts occur if a device either is not
detected during the operating system setup or is detected but incorrectly
configured.

Windows XP

To check for conflicts on a computer running Windows XP:

1 Click the Start button, and then click Control Panel.
2 Click Performance and Maintenance, and then click System.
3 Click the Hardware tab, and then click the Device Manager button.
4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.

5 Double-click any conflicting device listed to bring up the Properties

window so you can determine what needs to be reconfigured or
remov ed from the Device Manager.

Resolve these conflicts before checking specific devices.

6 Double-click the malfunctioning device type in the Device Manager

list.

7 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

8 Resolve any IRQ conflicts.

If there is an IRQ conflict, the Device status area in the Properties
window reports what cards or devices are sharing the device's IRQ.

Solving Problems 47

www.dell.com | support.dell.com

You can also use the Windows XP Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help and Support. Type

hardware troubleshooter in the Search field, and then click the arrow

to start the search. Click Hardware Troubleshooter in the Search Results
list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.

Windows 2000

To check for conflicts on a computer running Windows 2000:

1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click System.
3 Click the Hardware tab.
4 Click Device Manager.
5 Click View, and then click Resources by connection.
6 Double-click Interrupt request (IRQ) to view the IRQ assignments.

Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.

7 Double-click any conflicting device listed to bring up the Properties

window so you can determine what needs to be reconfigured or
removed from the Device Manager. Resolve these conflicts before
checking specific devices.

48 Solving Problems

8 Double-click the malfunctioning device type in the Device Manager

list.

9 Double-click the icon for the specific device in the expanded list.

The Properties window appears.

10 If there is an IRQ conflict, the Device status area in the Properties

window reports what cards or devices are sharing the device's IRQ.
Resolve the IRQ conflicts.

You can also use the Windows 2000 Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help. Click

Troubleshooting and Maintenance on the Contents tab, click
Windows 2000 troubleshooters, and then click Hardware. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.

Using System Restore

Windows XP provides a System Restore feature that allows you to return
your computer to an earlier operating state if changes to the computer’s
hardware or software (including new hardware or program installations), or
other system settings, have left the computer in an undesirable operating
state. You can also undo the last System Restore.

System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating Restore Points. To limit
the amount of hard disk space used, older restore poi n ts will be
automatically purged.

If your computer experiences an operating system problem, you can use
System Restore from Safe Mode or Normal Mode to return your computer
to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier time. If you restore the computer to a point before
you installed a program, the program’s data files w o n’t be lost, but you will
have to reinstall the actual program again.

NOTICE: It is important to make regular backups of your data files. System

Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten , or becomes
inaccessible because of a hard disk malfunction, you will need your backup
files to recover the lost or damaged data.

Solving Problems 49

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System Restore is enabled on your new computer. However, if you re install
Windows XP with less t h an 200 MB of free hard-disk space available,
System Restore is automatically disabled. To see if System Restore is
enabled:

1 Click the Start button, and then click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Make sure that Turn off System Restore is unchecked.

Before proceeding with any System Restore function, Dell recommends that
you thoroughly read Microsoft’s information about using System Restore.
To access this information:

1 Click the Start button, point to All Programs—> Accessories—>

System Tools, and then click System Restore.

2 Click Help in the upper-right corner of the Welcome to System

Restore screen.

Creating a Restore Point

Using the XP System Restore Wizard

In Windows XP you can manually create restore points or you can use the
System Restore Wizard to create the restore points for you. To use the
System Restore Wizard, click the Start button, click Help and Support,
click System Restore, and then follow the instructions on the screen. You
can also create and name a restore point if you are logged on as the
computer administrator or a user with administrator rights.

50 Solving Problems

Manually Creating the Restore Points

1 Click the Start button, point to All Programs—>

Accessories—> System Tools, and then click System Restore.

2 Click Create a restore point.
3 Click Next.

4 Type a name for your new restore point in the Restore point

description field.
The present date and time are automatically added to your restore

point.

5 Click Create.
6 Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 46). If that is unsuccessful, then use System
Restore.

NOTICE: Before restoring the computer to an earlier time, save and close all

open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.

Click the Start button, point to All Programs—> Accessories—>

1

System Tools, and then click System Restore.

2 Be sure Restore my computer to an earlier time is selected, and then

click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Po int screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.

4 Select a restore point, and then click Next.

If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.

NOTICE: Save and close all open files and close all open programs. Do not

alter, open, or delete any files or programs until the system restoration is
complete.

Click Next.

5

The Restoration Complete screen appears after System Restore
completes collecting data, and then the computer automatically
restarts.

Solving Problems 51

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before undoing the last system restore, save and close all open files

and close all open programs. Do not alter , open, or delete any files or programs
until the system restoration is complete.

Click the Start button, point to All Programs—> System Tools, and

1

then click System Restore.

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HINT: The CD that you

need to place in your CD
or DVD drive is titled

Operating System

.

2 Select Undo my last restoration and click Next.
3 Click Next.
4 The System Restore screen appears, and then the computer

automatically restarts.

5 After the computer restarts, click OK.

Reinstalling Windows XP

Before reinstalling the Windows XP operating system to correct a problem,
try correcting the problem by performing a Windows XP System Restore
(see page 49).

NOTICE: The

Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, you must disable any

virus protection software installed on your computer before you reinstall
Windows XP.

1

Insert the Operating System CD into the CD or DVD drive.
Close any program or utility that may start to run after you insert the

CD into the drive.

2 Turn off the computer (see page 20), and then turn the computer on

again.

Operating System

CD provides options for reinstalling your

52 Solving Problems

3 When the blue Dell logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

5 When the Windows XP Setup screen appears, press <Enter> to

select To set up Windows now.

6 Read the information in the License Agreement window, and then

press <F8> on your keyboard to agree with the license information.

7 If your computer already has Windows XP installed and you want to

recover your current Windows XP data, type

R to select the repair

option, and then go to step 16.
If you want to install a new copy of Windows XP, press <Esc> to

select the fresh copy option, and then press <Enter> on the next
screen to select the highlighted partition (r ecommended). Then follow
the instructions on the screen.

8 The Windows XP Setup screen appears and Windows XP begins to

copy files and install the devices. The computer automatically restarts
multiple times before it requires additional input.

9 When the Welcome to Microsof t screen appears , click the green ar row

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

10 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

11 Enter your name and organization in the Pers onalize Your Software

screen, and then click Next.

12 If you are reinstalling Windows XP Home Edition, enter a name for

your computer when the Computer Name window appears, and then
click Next.

If you are reinstalling W indows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.

13 If you have a modem installed, the Modem Dialing Information

screen appears. Enter the requested information, and then click Next.

Solving Problems 53

14 Enter the date, time, and time zone in the Date and Time Settings

window, and then click Next.

15 If you have a network card in your computer, select the appropriate

network settings. If you do not have a network card, you will not see
this option.

Windows XP begins to install its components and configure the
computer. The com puter automatically restarts.

16 When the Welcome to Microsoft scr een appears, click the gr een arrow

icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.

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HINT: The CD that you

need to place in your CD
or DVD drive is titled

Operating System

.

17 Remove the CD from the drive.
18 Reinstall the appropriate drivers (see page 45).
19 Reinstall your virus protection software.
20 Reinstall your other software programs. See the documentation that

came with the software for instructions.

Reinstalling Windows 2000

NOTICE: The

Windows 2000 operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows 2000, you must disable any

virus protection software installed on your computer before you reinstall
Windows 2000.

1

Insert the Operating System CD into the CD or DVD drive.
Close any program or utility that may start to run after you insert the

CD into the drive.

2 Turn off the computer (see page 20), and then turn the computer on

again.

Operating System

CD provides options for reinstalling your

54 Solving Problems

3 When the blue Dell logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.

4 Use the arrow keys to select the CD-ROM option, and then press

<Enter>.

5 When the Windows 2000 Setup screen appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement screen, and then pr ess

<F8> to continue.

7 When the Windows 2000 Professional Setup screen appears, use the

arrow keys to select the Wi ndows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.

8 When the Windows 2000 Professional Setup screen reappears, use

the arrow keys to select the type of filing system that you want
Windows2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your computer.

10 Click Next when the Welcome to the Windows 2000 Setup Wizard

screen appears.

11 When the Regional Settings screen appears, select the settings for

your locale, and then click Next.

12 Enter your name and organization in the Pers onalize Your Software

screen, and then click Next.

13 Type the Windows product key in the fields provided, and then click

Next.
The product key is the bar code number found on the Microsoft

Windows label, which is located behind the front-panel connector
door as shown on the START HERE sheet for your computer.

14 When the Computer Name and Administrator Password screen

appears, enter a name for your computer and a password, if desired.
Then click Next.

15 Enter the date and time in the Date and Time Settings screen, and

then click Next.
Windows 2000 now begins to install its components and configur e the

computer.

Solving Problems 55

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16 When the Completing the Windows 2000 Setup Wizard screen

appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.

56 Solving Problems

SECTION 3

Adding Parts

Front and Back View of the Computer
Removing the Computer Cover
Rotating the Power Supply
Looking Inside Your Computer
Adding a 3.5-Inch Drive
Adding Cards
Adding Memory

3

Replacing the Computer Cover

Front and Back View of the Computer

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CD headphone
connector

CD volume
control dial

floppy drive light

power button

CD activity light

CD drive eject
button

floppy drive
eject button

hard drive light

58 Adding Parts

voltage selection switch
serial connector
parallel connector

video connector

keyboard connector
USB connectors (4)

microphone connector

line-out connector

line-in connector

power connector
diagnostic lights

mouse connector

Adding Parts 59

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Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

1

Shut down the computer (see page 20).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

60 Adding Parts

4 Face the front of the computer. Place your left hand on the left side of

the computer. Push back the release latch at the top-back edge of the
computer to release the computer cover into your left hand.

computer cover

release latch

C AUTION: Keep your hands clear of the metal edges on the

computer.

Lift the cover out from the curved hinge at the bottom of the

5

computer.

Adding Parts 61

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Rotating the Power Supply

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

To access components on the system board or to add parts to the computer,
you must rotate the power supply out of the way:

1 Shut down the computer (see page 20).
2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 60).

62 Adding Parts

5 Lay the computer on its side as shown in the following illustration.

Press the release latch while lifting the power supply. Rotate the power
supply out of the computer while keeping the drive power cables clear.

power supply

release latch

drive power cables

Adding Parts 63

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When you rotate the power supply back into the computer, gently lift the
and hold the drive cables out of the way. Rotate the power supply into
position until its release latch clicks. Lay the drive power cables along the
top of the latch.

power supply

drive power cables

64 Adding Parts

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

release latch and
padlock ring

I/O panel

drive bay

drive bay

hard drive

power supply

AC power receptacle

Adding Parts 65

System Board

In the illustration, the text in parentheses indicates how items are identif ied
on the system board.

serial
connector (SER)

parallel
connector (PAR)

video
connector (VID)

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diagnostic lights
(DIAG LED)

keyboard/mouse
connectors (KEYBD
MOUSE)

USB connectors
(USB 01, USB 23)

microphone, line-out,
line-in (AUDIO)

modem
connector (MODEM)

CD connector (CD IN)
PCI card connectors

(PCI1, PCI2,
PCI3, PCI4) page 73

fan connector
(FAN)

power indicator (AUX PWR)

microprocessor socket
(MICROPROCESSOR)

DIMM sockets
(DIMM_A, DIMM_B)
page 78

power input
connector (POWER)

floppy drive
interface connector
(DSKT)

primary IDE channel
connector (IDE 1)
page 67

secondary IDE channel
connector (IDE 2)
page 67

control panel
connector (FRONT
PANEL)

speaker (SPEAKER)
battery socket

(BATTERY) page 89

password jumper
(PSWD) page 88

66 Adding Parts

Adding a 3.5-Inch Drive

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive:

1 Shut down the computer (see page 20).
2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 60).

Adding Parts 67

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f

5 While facing the front of the computer, press the front-panel release

tab on the top of the computer.
Swing the front panel away from the computer, disengage the two

retaining hooks on the front panel, and carefully pull it away from the
computer.

ront-panel release tab

retaining hooks

68 Adding Parts

6 Remove the front-panel insert.

From the back of the front panel, press the release tab to the side.
Then rotate the insert toward you, and remove it from the front panel.

insert

tabs (2)

release tab

7 Rotate the power supply (see page 62).

Adding Parts 69

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8 Remove the metal drive bay plate covering the bay.

Using a screwdriver, pop out the metal plate from the left or right side
of the computer.

drive bay plate

70 Adding Parts

9 Remove the extra rails from the front of the computer frame (see the

f

illustration below).
Install the rail marked "L" on the left side of the drive and the rail

marked "R" on the right side of the drive.

ront of computer

left rail

right rail

10 Slide the drive assembly into the drive bay.

NOTICE: Dell does not recommend routing cables over cards because the

cables can restrict airflow, cause cooling problems, and interfere with
removing and replacing the computer cover. If you must route cables over
cards, be extremely cautious when removing and replacing the computer cover.

If you are installing a controller card, configure and install it in a

11

connector slot now (see page 73 for instructions).
Install the card as close as you can to the drive cage.

Adding Parts 71

12 Connect a power cable to the drive.

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power cable from
power supply

NOTICE: When you attach the extra connector to the new drive in the

following step, match the colored strip on the cable with pin 1 on the drive.

13 If you didn’t install a controller card in step 11, remove the tape from

the wide cable connector and reattach the connector to the original
drive. Then locate the extra connector on the cable and attach it to the
new drive. Be sure that the wide cable is properly connected to the
IDE connector on the system board.

If you installed a controller card in step 11, attach the other end of the
interface cable to the controller card rather than to the system board.

pin 1

cable

72 Adding Parts

14 Replace the front panel.

Fit the front panel’s two ret aining hooks into their corresponding slots
on the computer (see page 68). Then, rotate the front panel toward
the computer until the front panel latches into position.

15 Make sure that no cable connections were loosened during the

procedure. Arrange cables so that they will not interfere with replacing
the power supply and computer cover.

16 Rotate the power supply back into place (see page 64).
17 Replace the computer cover (see page 80).
18 Plug your computer and devices into their electrical outlets, and turn

them on.

19 See the drive’s documentation for instructions on installing any

software required for drive operation.

Adding Cards

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

1

Shut down the computer (see page 20).

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 60).
5 Rotate the power supply (see page 62).

Adding Parts 73

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6 Unscrew and remove the filler bracket for the card slot you want to use.

filler bracket

74 Adding Parts

7 Align the cutout on the bottom of the card with the crossbar in the

system board connector. Gently rock the card into the connector until
it is fully seated.

If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.

card

card cutout

card connector
on system board

crossbar

Adding Parts 75

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Make sure that the card is fully seated and that its bracket is within the
card slot.

fully seated not fully seated

bracket within slot

bracket caught
outside of slot

76 Adding Parts

8 Secure the bracket on the end of the card with the screw you removed

in step 6.

9 Connect any cables required for the card as described in the card

documentation.

10 Rotate the power supply back into place (see page 64).
11 Replace the computer cover (see page 80).
12 Plug your computer and devices into their electrical outlets, and turn

them on.

13 Install any drivers required for the card as described in the card

documentation.

Removing Cards

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

Shut down the computer (see page 20).

1
2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 60).
5 Rotate the power supply (see page 62).
6 Disconnect any cables connected to the card.
7 Remove the screw from the card bracket.
8 Grasp the card by its top corners, and lift it from the system board.

9 If you are removing the card permanently, reinstall a filler bracket.
10 Rotate the power supply back into place (see page 64).
11 Replace the computer cover (see page 80).
12 Plug your computer and devices into their electrical outlets, and turn

them on.

Adding Parts 77

HINT: Memory

purchased from Dell is
covered under your
computer warranty.

Adding Memory

CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your

computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on
the system board. See page 82 for information on the type of memory
supported by your computer.

1 Shut down the computer (see page 20).

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2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

3 Disconnect the computer power cable from the wall outlet, and then

press the power button to ground the system board.

4 Open the computer cover (see page 60).
5 Rotate the power supply (see page 62).
6 If necessary, remove a memory module:

a Press out the securing clip at each end of the memory connector.
b Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back
and forth to remove it from the connector.

78 Adding Parts

7 To insert a module, press out the securing clip at each end of the

memory connector.

system board
location

securing clips (2)

notches (2)

memory module

connector

cutouts (2)

step 7

step 8

step 9

8 Align the notches on the bottom of the module with the crossbars in

the connector.

NOTICE: T o avoid breaking the memory module, do not press near the middle

of the module.

Insert the module straight down into the connector, making sure that

9

it fits into the vertical guides at each end of the connector.
Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.

Adding Parts 79

HINT: The system

memory value reported by
the operating system is 1
or 2 MB less than the
memory installed because
that memory is reserved
for video functions.

Rotate the power supply back into place (see page 64).

10
11 Replace the computer cover (see the following section).

Replacing the Computer Cover

1 Rotate the power supply back into place (see page 64).
2 Check all cable connections, especially those that might have come

loose during your work. Fold cables and unused connectors out of the
way so that they do not catch on the computer cover or interfere with
airflow inside the computer.

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3 Check to see that no tools or extra parts (including screws) are left

inside the computer.

4 Place the computer upright with the front facing you. Align the

computer cover so its bottom hooks fit in the computer’s curved
hinge.

5 Lift up the cover, making sure to keep the bottom hooks aligned with

the curves in the computer.

6 Gently squeeze the right and left sides of the computer together until

the cover clicks into position.

80 Adding Parts

SECTION 4

Appendix

Specifications
Standard Settings
Clearing Forgotten Passwords
Repla cing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Information

4

Limited Warranties and Return Policy

Specifications

Microprocessor

Microprocessor type Intel® Celeron® microprocessor
L1 cache 32 KB (16-KB data cache; 16-KB instruction

cache)

L2 cache 256-KB SRAM that resides in the processor’s

core. The L2 cache runs at the processor’s
internal clock speed

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System Information

System chip set Intel 810E
DMA channels two
Interrupt levels 24 APIC mode
System BIOS chip 4 Mb (512 KB)

Expansion Bus

Bus types PCI (version 2.2)
Bus speed PCI: 33 MHz
PCI connectors supports four three-quarter–length cards
PCI connector size 120 pins
PCI connector data width

(maximum)

Memory

Architecture non-ECC SDRAM modules
Memory connectors two; gold contacts
Memory capacities 128, 256, and 512 MB (non-ECC)
Minimum memory 128 MB (non-ECC)
Maximum memory 512 MB (non-ECC)
Frequency 100 MHz
Voltage 3.3 V
Data bus width 64 bits

32 bits

82 Appendix

Drives

Externally accessible one 5.25-inch bay

two 3.5-inch bays
Internally accessible one bay for 1-inch–high IDE hard drive
Available devices ATA-66 Ultra DMA hard drive, CD drive,

DVD drive, and CD-RW drive

Ports and Connectors

Externally accessible:

Serial 9-pin connector; 16550C-compatible
Parallel 25-hole connector (bidirectional)
Video 15-hole connector
Keyboard 6-pin mini-DIN connector or USB connector
Mouse 6-pin mini-DIN connector or USB connector
USB four USB-compliant connectors

1

Audio

three miniature connectors for line-in, line-

out, and microphone
Internally accessible:

Primary EIDE channel 40-pin connector on PCI local bus
Secondary EIDE channel 40-pin connector on PCI local bus
Floppy drive 34-pin connector

Video

Video controller Intel 3D AGP graphics

2

Audio

Audio controller ADI 1885

1

Present only on computers with built-in audio capabilities.

2

Present only on computers with built-in audio capabilities.

Appendix 83

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Controls and Lights

Power control push button
Power ligh t green
Hard-drive access light green
Diagnostic code lights four bicolor (amber and green) located on

back panel

Power

DC power supply:

Wattage 145 W
Heat dissipation 495 BTU (fully loaded computer without

monitor)

Voltage (switch-selectable
on back panel)

90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers

Backup battery 3-V CR2032 coin cell

Physical

Height x Width x Depth 39 x 16.8 x 34 cm

(15.375 x 6.625 x 13.375 inches)

Weight 9.9 Kg (22 lbs)

84 Appendix

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)3
Storage –40° to 65°C (–40° t o 149°F)

3

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

Environmental

(continued)

Relative humidity 20% to 80% (noncondensing)
Maximum vibration:

Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min

Maximum shock:

Operating bottom half-sine pulse with a change in

velocity of 50.8 cm/sec (20 inches/sec)

Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)
Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)
Storage –15.2 to 10,600 m (–50 to 35 , 0 0 0 f t )

4

At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

4

Appendix 85

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Standard Settings

The system setup program contains the standard settings for your
computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

86 Appendix

Viewing Settings

1 Turn on (or restart) your computer.
2 When the blue Dell™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft

®

Windows desktop. Then shut down

your computer and try again.

System Setup Program Screens

The system setup program screens display the current configuration
information for your computer. Information on the screen is divided into
five areas:

• Title – The area at the top of all system setup screens that displays
your computer’s model number.

• Computer data – Two boxes below the title that display the system
processor, L2 cache, service ta g, and the ve rsion number of the BIOS.

• Options – A scrollable box listing options that define the configuration
of your computer (including installed hardware, power conservation,
and security features).

Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.

• Key functions – A line of boxes across the bottom of all system setup
screens that lists keys and their functions within the system setup
program.

• Help – Press <F1> for information on the option that is selected
(highlighted).

Appendix 87

Clearing Forgotten Passwords

CAU TION: Before yo u begin this pro cedure, follow th e safety

instructions listed in "When Working Inside Your Computer" on
page 11.

If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).

NOTICE: This process erases both the system and setup passwords.

1 Shut down the computer (see page 20).

www.dell.com | support.dell.com

2 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

3

press the power button to ground the system board.

4 Remove the computer cover (see page 60).
5 Locate jumper PSWD on the system board (see page 66) and remove

the jumper plug.

6 Replace the computer cover (see page 80), plug your computer into an

electrical outlet, and turn on the computer.
The existing password(s) are erased.

7 Shut down the computer (see page 20).
8 Turn off any attached devices and disconnect them from their

electrical outlets.

NOTICE: To disconnect a network cable, first unplug the cable from your

computer and then unplug it from the network wall jack.

Disconnect the computer power cable from the wall outlet, and then

9

press the power button to ground the system board.

88 Appendix

10 Remove the computer cover (see page 60).
11 Reconnect the jumper plug to jumper PSWD (see page 66).
12 Replace the computer cover (see page 80), plug your computer into an

electrical outlet, and turn on the computer.
Turning on your computer with the PSWD jumper installed reenables

the password feature.

Replacing the Battery

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed.

Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions (see page 14).

Record all the screens in the system setup program so that you can

1

restore the correct settings in step 8 (see page 86).

2 Remove the computer cover (see page 60).
3 Rotate the power supply (see page 62).

NOTICE: To avoid damage to the system board while you pry the battery

loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).

Locate the battery socket BATTERY (see page 66) and pry the battery

4

out of its socket with your fingers or with a plastic screwdriver.

Appendix 89

5 Insert the battery into the socket with the side labeled "+" facing up.

www.dell.com | support.dell.com

battery socket
(BATTERY)

6 Rotate the power supply back into place (see page 64).
7 Replace the computer cover (see page80), and plug your computer

and devices into their electrical outlets.

8 Access the system setup program and restore the settings you recorded

in step 1.

battery

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell­installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.

90 Appendix

Dell provides limited technical support for the computer and any "Dell­installed" software and peripherals

1

. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration

1

Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the
computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstand­ard, third-party hardware components integrated through CFI for the duration
of the computer’s service contract.

2

.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell­branded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.

Appendix 91

Contacting Dell

HINT: Toll-free numbers

are for use within the
country for which they are
listed.

When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.

See "Dell Technical Support Policy" on page 90 for a description of the
hardware and software support provided by Dell.

Contact Numbers and Addresses

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires)

International Access Code: 00
Country Code: 54
City Code: 11

Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Tech Support and Customer Care toll-free: 0-800-444-0733
Sales 1-810-444-3355
Tech Support Fax [phone]
Customer Care Fax [phone]
Website: www.dell.com.ar
Home and Small Business 1-300-65-55-33
Government and Business toll-free: 1-800-633-559
Preferr ed Accounts Divi si on (PAD) toll-free: 1-800-060-889
Customer Care toll-free: 1-800-819-339
Corporate Sales toll-free: 1-800-808-385
Transaction Sales toll-free: 1-800-808-312
Fax toll-free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll-Free Numbers

92 Appendix

Country (City)
International Access Code
Country Code
City Code

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

Barbados General Support 1-800-534-3066
Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

Bermuda General Support 1-800-342-0671
Brazil

International Access Code: 00
Country Code: 55
City Code: 51

Brunei
Country Code: 673

Department Name or Service Area,

Website and E-Mail Address

Home/Small Business Sales 01 795 67602
Home/Small Business Fax [phone]
Home/Small Business Customer Care 01 79567603
Preferred Accounts/Corporate Customer Care 0660 8056
Home/Small Business Technical Support 01795 67604
Preferr ed Accounts/Corpora te Technical Support 0660 8779
Switchboard 01 49104 0
Website: support.euro.dell.com
E-mail: [e-mail]

Technical Support 02 481 92 88
Customer Care 02 481 91 19
Home/Small Business Sales toll-free: 0800 16884
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 48191 00
Website: support.euro.dell.com
E-mail: [e-mail]
E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Customer Support, Technical Support 0800 90 3355
Tech Support Fax [phone]
Customer Care Fax [phone]
Sales 0800 90 3390
Website: www.dell.com/br
Customer Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales (Penang, Malaysia) 604 633 4955

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 93

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Canada (North York, Ontario)

International Access Code: 011

Automated Order -Status System toll-free:1-800-433-9014
AutoTech (Automated technical support) toll-fr ee:1-800-247-9362
Customer Care (From outside Toronto) toll-free: 1-800-387-5759
Customer Care (From within Toronto) 416 758-2400
Customer Technical Support toll-free: 1-800-847-4096
Sales (Direct sales—from outside Toronto) toll-free: 1-800-387-5752

www.dell.com | support.dell.com

Sales (Direct sales—from within Toronto) 416 758-2200
Sales (Federal government, education, and medical) toll-free: 1-800-567-7542
Sales (Major accounts) toll-free: 1-800-387-5755
TechFax toll-free: 1-800-950-1329

Cayman Islands General Support 1-800-805-7541
Chile (Santiago)

Sales, Customer Support, and Technical Support toll-free: 1230-020-4823
Country Code: 56
City Code: 2

China (Xiamen)

Country Code: 86
City Code: 592

Home and Small Business Technical Support toll-free: 800 858 2437

Corporate Accounts Technical Support toll-free: 800 858 2333

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222

Preferr ed Accounts Divi si on toll-free: 800 858 2062

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts East toll-free: 800858 2020

Large Corporate Accounts South toll-free: 800858 2355

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts HK toll-free: 800964108

Large Corporate Accounts GCP HK toll-free: 800907308

Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435

94 Appendix

Country (City)
International Access Code
Country Code
City Code

Czech Republic (Prague)

International Access Code: 00
Country Code: 420
City Code: 2

Denmark (Copenhagen)

International Access Code: 00
Country Code: 45

Dominican Republic General Support 1-800-148-0530
El Salvador General Support 01-899-753-0777

Department Name or Service Area,

Website and E-Mail Address

Technical Support 02 22 83 27 27
Customer Care 02 22 83 27 11
Fax [phone]
TechFax 02 22 83 27 28
Switchboard 02 22 83 27 11
Website: support.euro.dell.com
E-mail: [e-mail]
Technical Support 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 32875505
Switchboard (Relational) 3287 1200
Fax Switchboard (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Fax Switchboard (Home/Small Business) 3287 5001
Website: support.euro.dell.com
E-mail Support (Portable Computers):

[e-mail]
E-mail Support (Desktop Computers):

[e-mail]
E-mail Support (Servers):

[e-mail]

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 95

Country (City)
International Access Code
Country Code
City Code

Finland (Helsinki)

International Access Code: 990
Country Code: 358
City Code: 9

www.dell.com | support.dell.com

France (Par is) (Montpellier)

International Access Code: 00
Country Code: 33
City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09693 79194

Fax [phone]

Switchboard 09 253 313 00

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support (Servers):

[e-mail]

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Calls from outside of France) 04 9975 4000

Sales 0825 004 700

Fax [phone]

Fax (Calls from outside of France) 04 99 75 4001

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support 0825 004 719

Customer Care 0825 338339

Switchboard 0155947100

Sales 0155947100

Fax [phone]

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

96 Appendix

Country (City)
International Access Code
Country Code
City Code

Germany (Langen)

International Access Code: 00
Country Code: 49
City Code: 6103

Guatemala General Support 1-800-999-0136
Hong Kong

International Access Code: 001
Country Code: 852

India Technical Support 1600 338045

Department Name or Service Area,

Website and E-Mail Address

Technical Support 06103 766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Website: support.euro.dell.com
E-mail: [e-mail]

Technical Support toll-free:800 964107
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll-free:800 964109
Corporate Sales toll-free: 800 96 4108

Sales 1600 33 8044

Local Numbers, and

Area Codes,

Toll-Free Numbers

Appendix 97

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Ireland (Cherrywood)

International Access Code: 16
Country Code: 353
City Code: 1

Ireland Technical Support 1850 543543

U.K. Technical Support (Dial number within U.K.

0870 908 0800

only)

Home User Customer Care 01 2044095

Small Business Customer Care 01 2044444

U.K. Customer Care (Dial number within U.K.

0870 906 0010

only)

www.dell.com | support.dell.com

Corporate Customer Care 01 2044003

Ireland Sales 01 2044444

U.K. Sales (Dial number within U.K. only) 0870907 4000

SalesFax 01 204 0144

Fax [phone]

Switchboard 01 2044444

Website: support.euro.dell.com

E-mail: [e-mail]

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577821

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/
Jamaica General Support 1-800-682-3639

98 Appendix

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Technical Support (Server)
Technical Support Outside of Japan (Server)
Technical Support (Dimension™ and Inspiron™)
Technical Support Outside of Japan (Dimension

and Inspiron)
Technical Support (Dell Precision™, OptiPlex™,

and Latitude™)
Technical Support Outside of Japan (Dell Precision,

OptiPlex, and Latitude)
24-Hour Automated Order Service 044 556-3801
Customer Care 044 556-4240
Business Sales Division (Up to 400 employees) 044 556-3494
Preferred Accounts Division Sales (Over 400

employees)
Large Corporate Accounts Sales (Over 3500

employees)
Public Sales (Government agencies, educational

institutions, and medical institutions)
Global Segment Japan 044 556-3469
Individual User 044 556-1657
Faxbox Service 044 556-3490
Switchboard 044 556-4300
Website: support.jp.dell.com
Technical Support toll-free: 080-200-3800
Sales toll-free:080-200-3600
Customer Service (Seoul, Korea) toll-free: 080-200-3800
Customer Service (Penang, Malaysia) 604 633 4949
Fax [phone]
Switchboard 2194-6000

Local Numbers, and

toll-free: 0120-1984-35

toll-free: 0120-1982-26

toll-free: 0120-1984-33

Area Codes,

Toll-Free Numbers

81-44-556-4152

81-44-520-1435

81-44-556-3894

044 556-3433

044 556-3440

044 556-3440

Appendix 99

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00
Country Code: 352

Technical Support (Brussels, Belgium) 02 481 92 88
Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884
Corporate Sales (Brussels, Belgium) 02481 9100
Customer Care (Brussels, Belgium) 02 48191 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00
Website: support.euro.dell.com
E-mail: [e-mail]

Macau

Country Code: 853

Technical Support toll-free: 0800582
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll-free: 0800581

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

Technical Support toll-free:1 800 888 298
Customer Service 04 6334949
Transaction Sales toll-free:1 800 888 202
Corporate Sales toll-free: 1800 888 213

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

100 Appendix