Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2019 - 04
Rev. A00
Contents
1 Introduction....................................................................................................................................................4
2 Package contents ......................................................................................................................................... 5
3 Hardware requirements..................................................................................................................................7
4 Identifying Parts and Features ...................................................................................................................... 8
5 Important Information.................................................................................................................................. 12
6 Quick Setup of Hardware ............................................................................................................................ 13
7 Thunderbolt Settings and Security Options..................................................................................................16
Thunderbolt Driver Setting..............................................................................................................................................16
Thunderbolt Conguration.............................................................................................................................................. 19
Thunderbolt Security........................................................................................................................................................19
8 Setup of External Monitors...........................................................................................................................21
Updating the graphics drivers for your computer........................................................................................................ 21
Conguring your Monitors...............................................................................................................................................21
Display bandwidth............................................................................................................................................................22
Display Resolution Table.................................................................................................................................................. 22
9 Removing the USB Type-C cable module ....................................................................................................25
10 Technical specications..............................................................................................................................29
LED Status Indicators......................................................................................................................................................29
Power Adapter LED...................................................................................................................................................29
Docking Status Indicator...........................................................................................................................................29
Docking specications.....................................................................................................................................................30
Input/Output (I/O) Connectors......................................................................................................................................31
Dell ExpressCharge and ExpressCharge boost overview............................................................................................ 31
11 Dell docking station driver and rmware update .........................................................................................33
Standalone Dock Firmware Update utility.....................................................................................................................33
12 Frequently asked questions........................................................................................................................ 34
13 Troubleshooting the Dell Thunderbolt Docking Station WD19TB ................................................................36
Symptoms and solutions.................................................................................................................................................36
14 Getting help............................................................................................................................................... 40
Contacting Dell.................................................................................................................................................................40
Contents
3
Introduction
The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3
(Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo
speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
CAUTION: Update your computer’s BIOS, computer graphic drivers, Thunderbolt driver, Thunderbolt rmware and the Dell
Thunderbolt Docking Station WD19TB drivers/rmware to the latest versions available at www.dell.com/support BEFORE using
the docking station. Older BIOS versions and drivers could result your computer not recognizing the docking station or not
functioning optimally. Please see the important information chapter for detailed instructions on how to update your BIOS and
graphics card drivers before using the Dell Thunderbolt Docking Station WD19TB .
1
4 Introduction
Package contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.
Table 1. Package contents
Contents Specications
1 Docking station with
USB Type-C cable
2 Power adapter
3 Power cord
2
Quick Setup Guide
(QSG)
Package contents 5
Contents Specications
Safety, Environmental,
and Regulatory
Information
6 Package contents
3
Hardware requirements
Before using the docking station, ensure that your laptop or PC has a DisplayPort (Supported) or Thunderbolt port (Recommended) over
USB Type-C designed to support the docking station.
Table 2. Dell supported systems and recommended docking stations
Product Model number WD19TB - 180 W with 130 W Power Delivery
Latitude 3390 2-in-1, 3400, 3490, 3500 and
3590
Latitude 5280, 5285 2-in-1, 5289, 5290, 5290
2-in-1, 5300 2-in-1, 5300, 5400, 5480,
5490, 5500, 5580 and 5590
Latitude 5491 and 5591
Supported
Recommended
Recommended
Latitude 7200 2-in-1, 7280, 7285, 7290, 7300,
7380, 7389, 7390, 7390 2-in-1, 7400,
7400 2-in-1, 7480 and 7490
Precision 3520, 3530 and 3540
Precision 5520, 5530 and 5530 2-in-1
Precision 7520 and 7720
Precision 7530 and 7730
Rugged 5420, 5424 and 7420
XPS 9360, 9365, 9370 and 9380
XPS 9560, 9570 and 9575
NOTE: Following are the platforms supported with Ubuntu 18.04:
• Latitude - 5300, 5400, 5500, 7300 and 7400
• Precision - 3530 and 3540
• XPS - 9380
Recommended
Recommended
Recommended
Recommended
Supported
Supported
Recommended
Recommended
Hardware requirements 7
4
Identifying Parts and Features
Figure 1. Top view
1 Sleep/Wake up/Power button
: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt Docking
NOTE
Station WD19TB to supported Dell computers, the dock button works like your computer's power button and you can use it to
power on/sleep/force shutdown the computer.
NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.
8 Identifying Parts and Features
Figure 2. Front view
1
2 USB 3.1 Gen1 port with PowerShare
3 Audio headset port
USB 3.1 Gen1/Gen2 Type-C port
Figure 3. Left view
1 Wedge-shaped lock slot
Identifying Parts and Features
9
2 Kensington lock slot
Figure 4. Back view
1 Line-out port
2 DisplayPort 1.4 (2)
3 HDMI2.0 port
4 USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4
5 USB 3.1 Gen1 port (2)
6 Network connector (RJ-45)
7 Power connector
Identifying Parts and Features
10
8 Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-
Thunderbolt host).
Figure 5. Bottom view
1 Service tag label
Identifying Parts and Features
11
5
Important Information
You must update your computer’s BIOS and the Dell Thunderbolt Docking Station drivers to the latest versions available at www.dell.com/
support before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your
computer or not functioning optimally.
Dell highly recommends the following applications to automate the installation of BIOS, rmware, driver, and critical updates specic to your
system and docking station:
• Dell | Update - for Dell XPS, Inspiron or Vostro systems only.
• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support
Pick your system type from the list or enter the service tag of your system to get the right version for your computer.
NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host
system.
Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing
the following BIOS, rmware, and drivers step-by-step in the prescribed order to ensure optimal performance:
Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers &
Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for your
system.
• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.
• Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.
• Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.
• Install the latest Intel HD/nVIDIA/AMD Graphics Driver for the system. This is available in the "Video" section.
• Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands"
section.
• Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.
• Restart the system.
• After the software update process completes, connect the AC adapter to the Dell WD19TB dock rst and then attach the Thunderbolt
3 (Type-C) cable to the computer before using the docking station.
12 Important Information
Quick Setup of Hardware
1 Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.
6
Quick Setup of Hardware 13
2 Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt
Docking Station WD19TB .
Figure 6. Connecting the AC Adapter
3 Connect the USB Type-C connector to the computer.
Update the Dell Thunderbolt Docking Station WD19TB rmware from www.dell.com/support/drivers.
Quick Setup of Hardware
14
Figure 7. Connecting the USB Type-C connector
4 Connect multiple displays to the docking station, as needed.
Figure 8. Connecting the multiple displays
Quick Setup of Hardware
15
Thunderbolt Settings and Security Options
Thunderbolt Driver Setting
1 Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray.
7
2 An Authentication window pops up for the user to select the connection setting.
3 Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.
16 Thunderbolt Settings and Security Options
4 Right click on the Thunderbolt Icon to view Thunderbolt Settings.
Thunderbolt Settings and Security Options
17
5 Click Details to view (Thunderbolt driver/rmware) version details.
18
Thunderbolt Settings and Security Options
Thunderbolt Conguration
If Dell BIOS is used in your system, you may nd below Control options in Thunderbolt Conguration page in your BIOS Setup:
1 Enable Thunderbolt Technology Support (Enabled by default)
• When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled.
• When disabled, the Thunderbolt Technology feature is disabled, and any connected Thunderbolt adapter devices are not available
in pre-boot or within the operating system.
2 Enable Thunderbolt Boot Support (Disabled by default)
• When enabled, the following Thunderbolt adapter features are enabled during Pre-boot: Thunderbolt adapter boot support, USB
device on Thunderbolt adapter support (including USB boot support). This allows Thunderbolt adapter peripheral devices and
USB devices connected to the Thunderbolt adapter to be used during BIOS pre-boot. However, setting this to “Enabled” will
override the Security Levels utilized within the operating system. When this setting is enabled, any Thunderbolt adapter
peripherals and USB devices connected to the Thunderbolt adapter port prior to booting the system can be used in pre-boot. As
long as the device remains connected, it will continue to function within the operating system, regardless of the Security Level set
in BIOS.
3 Enable Thunderbolt Adapter Pre-boot Modules (Disabled by default)
• When enabled, this setting will allow PCIe devices that are connected through a Thunderbolt adapter (i.e. PCIe devices behind the
Thunderbolt adapter) to execute the PCIe device’s UEFI Option ROM(s) (if present) during pre-boot.
• When disabled, this setting will prevent PCIe device Option ROMs from executing during pre-boot for PCIe devices connected
behind the Thunderbolt adapter.
NOTE
: Enabling the “Enable Thunderbolt Adapter Boot Support“ or “Enable Thunderbolt Adapter Pre-boot Modules“ options
may allow devices connected to the Thunderbolt adapter during pre-boot to function in the operating system regardless of the
Security Level selected in BIOS Setup. The device will continue to operate in the operating system until it is disconnected. When
reconnected while within the operating system, the device will connect according to the Security Level and previous OS
authorizations.
Thunderbolt Security
The settings below congure the Thunderbolt adapter security settings within the operating system. Security Levels are not applicable or
enforced in the Pre-boot environment.
• No Security: Automatically connect to devices plugged into the Thunderbolt port.
Thunderbolt Settings and Security Options
19
• User Authorization: Approval is required for any new devices connected to the Thunderbolt port.
• Secure Connect: The Thunderbolt adapter port will only allow connection to devices that have been congured with a shared key.
NOTE: The rst time a Thunderbolt peripheral’s Unique ID is granted “always connect” PCIe access, a secure encrypted
key is written to the peripheral controller’s non-volatile memory and added to the host PC’s ACL list. Each time a
peripheral’s Unique ID is found on the ACL, the PC’s controller sends a security challenge and the response from the
peripheral is then veried before the PCIe connection is allowed. If the response is not valid, the user receives a
connection permission prompt. This capability, when enabled, prevents pre-SL2 capable peripherals from connecting to a
PC; thereby preventing a potential HW spoong of an approved device to generate a DMA exploit (beyond what is
prevented with SL1).
• DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect.
In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to congure the security settings of the Thunderbolt connection. You can
nd the conguration options in the BIOS path: System Conguration > USB / Thunderbolt Conguration.
Table 3. Thunderbolt conguration
Security setting Description
No security Allow legacy Thunderbolt devices to auto-connect – the CM auto
connects a new device plugged in.
User Authorization Allow User Notification devices at minimum – the CM requests
connection approval from the host SW and auto-approval may be
given based on the Unique ID of the connecting device.
Secure Connect Allow one-time saved key devices at minimum – the CM requests
connection approval from the host SW and auto-approval is only
given if the host challenge to the device is acceptable.
DisplayPort Only Allow DisplayPort sinks to be connected (re-driver or DP tunnel, no
PCIe tunneling).
20 Thunderbolt Settings and Security Options
Setup of External Monitors
Updating the graphics drivers for your computer
The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is
recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section
NOTE:
1 For nVidia Discrete Graphics solutions on the supported Dell systems:
a First, install the Intel Media Adapter Graphics Driver applicable to your computer.
b Second, install the nVidia Discrete Graphics Driver applicable to your computer.
2 For AMD Discrete Graphics solutions on the supported Dell systems:
a First, install the Intel Media Adapter Graphics driver applicable to your computer.
b Second, install the AMD Discrete Graphics driver applicable to your computer.
Conguring your Monitors
8
If connecting two displays, follow these steps:
1 Click the Start button, and then select Settings.
2 Click System and select Display.
Setup of External Monitors 21
3 Under the Multiplay displays section, select Extend these displays.
Display bandwidth
External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth.
• HBR2 is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the eective data rate is 4.3 Gbps per lane.
• HBR3 is DP 1.4 (8.1 Gbps maximum link rate per lane). With DP overhead, the eective data rate is 6.5 Gbps per lane.
Table 4. Display bandwidth
Resolution Minimum bandwidth required
1 x FHD (1920 x 1080) display @60 Hz 3.2 Gbps
1 x QHD (2560 x 1440) display @60 Hz 5.6 Gbps
1 x 4K (3840 x 2160) display @30 Hz 6.2 Gbps
1 x 4K (3840 x 2160) display @60 Hz 12.5 Gbps
Display Resolution Table
Table 5. WD19TB for Non-Thunderbolt systems
Display Port Available
Bandwidth
HBR2 (HBR2 x2 lanes
- 8.6 Gbps)
Single Display
(maximum resolution)
DP1.4/HDMI2.0/MFDP
Type-C: 4K (3840 x
2160) @30 Hz
Dual Display
(maximum resolution)
• DP1.4 + DP1.4: FHD
(1920 x 1080) @60
Hz
• DP1.4 + HDMI2.0:
FHD (1920 x 1080)
@60 Hz
Triple Display (maximum
resolution)
•
DP1.4 + DP1.4 + HDMI2.0:
– 1 x FHD (1920 x 1080)
@60 Hz
– 2 x HD (1280 x 720)
@60 Hz
• DP1.4 + DP1.4 + MFDP
Type-C:
Quad Display (maximum
resolution)
NA
22 Setup of External Monitors
Display Port Available
Bandwidth
Single Display
(maximum resolution)
Dual Display
(maximum resolution)
Triple Display (maximum
resolution)
Quad Display (maximum
resolution)
HBR3 (HBR3 x2 lanes -
12.9 Gbps)
Table 6. WD19TB for Thunderbolt systems
Display Port Available
Bandwidth
HBR2 (HBR2 x8 lanes
- 34.5 Gbps)
DP1.4/HDMI2.0/MFDP
Type-C: 4K (3840 x
2160) @60 Hz
Single Display
(maximum resolution)
DP1.4/HDMI2.0/MFDP
Type-C/USB Type-C
TB: 4K (3840 x 2160)
@60 Hz
• DP1.4 + MFDP
Type-C: FHD (1920
x 1080) @60 Hz
• DP1.4 + DP1.4:
QHD (2560 x 1440)
@60 Hz
• DP1.4 + HDMI2.0:
QHD (2560 x 1440)
@60 Hz
• DP1.4 + MFDP
Type-C: QHD
(2560 x 1440) @60
Hz
Dual Display
(maximum resolution)
• DP1.4 + DP1.4:
QHD (2560 x 1440)
@60 Hz
• DP1.4 + HDMI2.0:
QHD (2560 x 1440)
@60 Hz
• DP1.4 + MFDP
Type-C: QHD
(2560 x 1440) @60
Hz
• DP1.4 + USB TypeC TB: 4K (3840 x
2160) @60 Hz
• HDMI2.0 + USB
Type-C TB: 4K
(3840 x 2160) @60
Hz
• MFDP Type-C +
USB Type-C TB: 4K
(3840 x 2160) @60
Hz
– 1 x FHD (1920 x 1080)
@60 Hz
– 2 x HD (1280 x 720)
@60 Hz
• DP1.4 + DP1.4 + HDMI2.0:
FHD (1920 x 1080) @60
Hz
• DP1.4 + DP1.4 + MFPD
Type-C: FHD (1920 x
1080) @60 Hz
Triple Display (maximum
resolution)
• DP1.4 + DP1.4 + HDMI2.0:
3 x FHD (1920 x 1080)
@60 Hz
• DP1.4 + DP1.4 + MFDP
Type-C: 3 x FHD (1920 x
1080) @60 Hz
• DP1.4 + DP1.4 + USB
Type-C TB: 3 x QHD
(2560 x 1440) @60 Hz
• DP1.4 + MFDP Type-C +
USB Type-C TB: 3 x QHD
(2560 x 1440) @60 Hz
• DP1.4 + HDMI2.0 + USB
Type-C TB: 3 x QHD
(2560 x 1440) @60 Hz
NA
Quad Display (maximum
resolution)
• DP1.4 + DP1.4 + HDMI2.0
+ USB Type-C TB: QHD
(2560 x 1440) @60 Hz
• DP1.4 + DP1.4 + MFDP
Type-C + USB Type-C
TB: QHD (2560 x 1440)
@60 Hz
HBR3 (HBR3 x4 lanes
+ HBR3 x1 - 32.4
Gbps)
DP1.4/HDMI2.0/MFDP
Type-C/USB Type-C
TB: 8K (7689x4320)
@30 Hz
• DP1.4 + DP1.4: 4K
(3840 x 2160) @60
Hz
• DP1.4 + HDMI2.0:
4K (3840 x 2160)
@60 Hz
• DP1.4 + MFDP
Type-C: 4K (3840 x
2160) @60 Hz
• DP1.4 + USB TypeC TB:
– 1 x 4K (3840 x
2160) @60 Hz
– 1 x QHD (2560
x 1440) @60
Hz
• HDMI2.0 + USB
Type-C TB:
• DP1.4 + DP1.4 + HDMI2.0:
– 1 x 4K (3840 x 2160)
@60 Hz
– 2 x QHD (2560 x
1440) @60 Hz
• DP1.4 + DP1.4 + MFDP
Type-C:
– 1 x 4K (3840 x 2160)
@60 Hz
– 2 x QHD (2560 x
1440) @60 Hz
• DP1.4 + DP1.4 + USB
Type-C TB:
– 2 x 4K (3840 x 2160)
@60 Hz
Setup of External Monitors 23
• DP1.4 + DP1.4 + HDMI2.0
+ USB Type-C TB: QHD
(2560 x 1440) @60 Hz
• DP1.4 + DP1.4 + MFDP
Type-C + USB Type-C
TB: QHD (2560 x 1440)
@60 Hz
Display Port Available
Bandwidth
Single Display
(maximum resolution)
Dual Display
(maximum resolution)
Triple Display (maximum
resolution)
Quad Display (maximum
resolution)
– 1 x 4K (3840 x
2160) @60 Hz
– 1 x QHD (2560
x 1440) @60
Hz
• MFDP Type-C +
USB Type-C TB:
– 1 x 4K (3840 x
2160) @60 Hz
– 1 x QHD (2560
x 1440) @60
Hz
NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19 family are toggled.
HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used as a display
device at a time.
NOTE: If higher resolution monitors are used, the Graphics driver makes a judgement based on monitor specications and display
congurations. Some resolutions may not be supported and so will be removed from the Windows Display Control Panel.
NOTE: Linux operating system is unable to physically turn-o built-in display, the external display numbers will be one less than
the display numbers listed in above tables.
If the Display Port Data Rate is HBR2 then, the maximum resolution that Linux supports is 8192 x 8192 (counted with built-in display
plus external display).
– 1 x QHD (2560 x
1440) @60 Hz
• DP1.4 + MFDP Type-C +
USB Type-C TB:
– 2 x 4K (3840 x 2160)
@60 Hz
– 1 x QHD (2560 x
1440) @60 Hz
• DP1.4 + HDMI2.0 + USB
Type-C TB:
– 2 x 4K (3840 x 2160)
@60 Hz
– 1 x QHD (2560 x
1440) @60 Hz
WD19TB for Thunderbolt systems with HBR2:
1 If the built-in display resolution is FHD (1920 x 1080 @60 Hz), two external displays with QHD (2560 x 1440) @60 Hz could be
supported.
2 If the built-in display resolution is 4K (3840 x 2160 @60 Hz), only one external displays with QHD (2560 x 1440) @60 Hz could be
supported.
NOTE: Resolution support is also dependent on the monitor’s Extended Display Identication Data (EDID) resolution.
NOTE: The 5K resolution support is only available in either of these conditions:
1 With discrete graphics mode only, or special graphics mode, or
2 Using the Thunderbolt 3 Type–C to a dual DisplayPort adapter.
NOTE: Conguration that is supported with AMD and Nvidia in discrete-only mode or special-graphics mode. These modes are
listed in the BIOS for the Dell Precision mobile workstations 7000 series and will require disabling switchable graphics for
discrete-only mode or enabling special-graphics mode when Switchable is enabled. If the system does not have these options in
the BIOS, then four monitors are NOT supported.
24 Setup of External Monitors
Removing the USB Type-C cable module
The Dell Thunderbolt Docking Station WD19TB is shipped with the USB Type-C cable attached. To remove/change the cable module,
follow these steps:
1 Turn over the docking station.
9
Removing the USB Type-C cable module 25
2 Remove the two M2.5 x 5 screws [1], and turn over the docking station [2].
26 Removing the USB Type-C cable module
3 Gently pull the cable module away from the docking station.
Removing the USB Type-C cable module 27
4 Lift and remove the USB Type-C cable module from its connector inside the docking station.
28 Removing the USB Type-C cable module
Technical specications
Topics:
• LED Status Indicators
• Docking specications
• Input/Output (I/O) Connectors
• Dell ExpressCharge and ExpressCharge boost overview
LED Status Indicators
Power Adapter LED
Table 7. Power Adapter LED indicator
State LED Behavior
10
Power Adapter is plugged into wall socket Solid White
Docking Status Indicator
Table 8. Docking Station LED Indicators
State LED Behavior
Docking station is receiving power from power adapter Solid White
Table 9. Cable LED Indicators
State LED Behavior
USB Type-C host supports video + data + power On
USB Type-C host does not support video + data + power O (will not illuminate)
Table 10. RJ-45 LED Indicators
Link Speed Indicators Ethernet Activity Indicator
10 Mb = Green Amber Flashing
100 Mb = Amber
1 Gb = Green + Orange
Technical specications 29
Docking specications
Table 11. Docking Specications
Features Specications
Standard Thunderbolt 3 (Type-C)
Video Ports
Audio Ports
Network Port
USB Ports
DC-in Port
USB Type-C cable length 0.8 m
Power delivery Dell systems
• USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 or HDMI2.0 x1
• DisplayPort++ 1.4 x2
• Rear Thunderbolt 3 (Type-C), when connected to a Thunderbolt 3 host.
• Front Headset connector x1
• Rear Line out x1
• Gigabit Ethernet (RJ-45) x1
• Front USB 3.1 Gen1 x1
• Front USB 3.1 Gen1/Gen2 Type-C
• Rear USB 3.1 Gen1 x2
• Rear USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 x1
• 7.4 mm DC-in port x1
• 130 W power capability to Dell systems with 180 W AC-adapter
Non Dell systems
• Maximum 90 W to Non Dell system with 180 W AC-adapter
Button
Table 12. Environment specications
Feature Specications
Temperature range Operating: 0°C to 35°C
Relative humidity Operating: 10% to 80% (non-condensing)
• Sleep/Wakeup/Power button
Non-operating:
• Storage: -20°C to 60°C (-4°F to 140°F)
• Shipping: -20°C to 60°C (-4°F to 140°F)
Non-operating:
• Storage: 5% to 90% (non-condensing)
• Shipping: 5% to 90% (non-condensing)
30 Technical specications
Feature Specications
Dimension 205 mm x 90 mm x 29 mm
Weight 450 g (0.99 lb)
VESA Mounting options Yes — via Dell Docking station mounting kit
Table 13. Dell Thunderbolt 3 Dock - WD19TB Power Adapter
Adapter Specications 180 W
Input voltage 100 VAC to 240 VAC
Input current (max) 2.34 A
Input frequency 50 Hz to 60 Hz
Output current 9.23 A (continuous)
Rated output voltage 19.5 VDC
Input/Output (I/O) Connectors
The Dell Thunderbolt Docking Station WD19TB has the following I/O connectors:
Table 14. I/O connectors
Ports Connectors
Video Ports
Input/Output Ports
• DisplayPort++ 1.4 x2
• USB 3.1 Gen1/Gen2 with DisplayPort 1.4 or HDMI2.0 x1
• Rear Thunderbolt 3 (Type-C), when connected to a Thunderbolt 3 host.
• USB 3.1 Gen1 x 2
• USB 3.1 Gen1 with PowerShare x 1
• USB 3.1 Gen1/Gen2 Type-C
• Type-C Thunderbolt 3 port or Type-C USB2.0 port
• 7.4 mm DC-in x 1
• Gigabit Ethernet (RJ–45) x 1
• Headset connector x 1
• Line-out connector x 1
Dell ExpressCharge and ExpressCharge boost overview
• Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned o and to 100% in
approximately two hours.
• Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes.
• Metrics are created for system o given charge time with the system on has varied results.
• Customers must enable ExpressCharge mode in the BIOS or through Dell Power Manager to take advantage of these features.
• Check your Dell Latitude or Dell Precision system for the battery size using the table to determine compatibility.
Technical
specications 31
Table 15. Dell ExpressCharge compatibility
Power Delivery to System Max Battery Size for
ExpressCharge
90 W with 130 W adapter 92 Whr 53 Whr
130 W with 180 W adapter 100 Whr 76 Whr
Max Battery Size for
ExpressCharge Boost
32 Technical specications
11
Dell docking station driver and rmware update
Standalone Dock Firmware Update utility
Download the WD19TB update tool from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode.
1 Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.
2 Update and Exit buttons are displayed in the bottom right corner. Click the Update button.
3 Wait for all the component rmware update to complete. A progress bar is displayed in the bottom.
4 The update status is displayed above the payload information.
Table 16. Command-Line Options
Command lines Function
/? or /h Usage.
/s Silent.
/f Force update.
/forceit Skip power check.
/l=<lename> Log le.
/verashexe Display utility version.
/componentsvers Display current version of all dock rmware components.
Dell docking station driver and rmware update 33
Frequently asked questions
1 The fan is not working after connecting with the system.
• The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold.
• Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system.
2 The dock does not work after high-speed fan noise.
• When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition. For example, the vent in the
dock may be blocked or the dock is working in a high working-temperature environment (> 35C), etc,. Please eliminate these
abnormal conditions from the dock. If you do not eliminate the abnormal condition, in a worst-case situation, the dock will shut
down through the over-temperature protection mechanism. Once this happens, please un-plug the Type-C cable from the system
and remove the dock’s power. Then wait 15 seconds and plug in the dock power to recover the dock back online.
3 I hear a fan noise when I plug in the dock’s AC adapter.
• This is a normal condition. First time plugging in of the dock’s AC adapter will trigger the fan to rotate, but it will subsequently turn
o very soon.
4 I hear a loud fan noise. What’s wrong?
• The dock fan is designed with ve dierent rotate speeds. Normally, the dock will work on low fan speed. If you put the dock in a
heavy loading, or in a high working-temperature environment, the dock fan may have a chance to work at a high speed. But, this is
normal and the fan will work at a low/high speed depending on the work loading.
Table 17. Fan states
12
State State name Fan speed (rpm)
0 Fan o O
1 Fan minimum 1900
2 Fan low 2200
3 Fan medium 2900
4 Fan medium-high 3200
5 Fan high 3600
5 What is the charging station feature?
• The Dell Thunderbolt Docking Station WD19TB can charge your mobile or power bank even without being connected to the
system. Just make sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too
warm. This is normal working condition.
6 Why am I asked to approve Thunderbolt Devices after the Windows logon and what should I do?
• This is for Thunderbolt security. You are asked to approve a Thunderbolt device because the Thunderbolt Security level on your
unit is set to “User Authorization” or “Secure Connect” in the BIOS Setup. You will not see this page if the Thunderbolt Security
level on your system is set to “No Security” or “DisplayPort Only”. Also, if you checked “Enable Thunderbolt Boot Support” in the
BIOS Setup and power-on the system with the WD19TB dock attached, you will not see this page because the Security level is
overridden to “No Security” in this case. When you are asked to approve a Thunderbolt device, you may select “Always Connect”
if you do not have any security concerns to always allow the Thunderbolt device connection to your system. Or you may select
“Connect Only Once” or “Do Not Connect” if you do have concerns.
7 Why does it take a long time for the system to recognize all the peripheral devices which are attached to the docking station?
• Security is always Dell’s highest priority. We ship our systems with “Security level - User Authorization” setting by default. This
allows our customers to review the Thunderbolt security conditions of their systems so they can make selections accordingly.
However, this also means the Thunderbolt dock and the devices attached to it will need to pass Thunderbolt driver security
permission checking to get it connected and initialized. This normally means some extra time is needed before these devices can
be accessed by users.
8 Why does the hardware installation window show up when I plug in a USB device to the docking stations ports?
• When a new device is plugged in, the USB hub driver noties the Plug and Play (PnP) manager that a new device was detected.
The PnP manager queries the hub driver for all of the device's hardware IDs and then noties the Windows OS that a new device
needs to be installed. In this scenario, the user will see a hardware installation window.
34 Frequently asked questions
https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/step-1--the-new-device-is-identied
https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/identiers-for-usb-devices
9 Why do the peripheral devices, which are connected to the dock station, become unresponsive after recovering from a power
loss?
• Our Dell Thunderbolt dock is designed to operate on AC power only and it does not support system power source back (powered
by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power,
the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C
port and establish a system EC-to-dock-EC connection.
Frequently asked questions 35
Troubleshooting the Dell Thunderbolt Docking
Symptoms and solutions
Table 18. Symptoms and solutions
Symptoms Suggested solutions
1. No video on the monitors attached to the High Denition
Multimedia Interface (HDMI), or DisplayPort (DP) port on the
docking station.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• Make sure your computer is connected to the docking station
securely. Try to disconnect and reconnect the docking station
to the notebook computer.
• Disconnect both ends of the video cable and check for
damaged/bent pins. Securely re-connect the cable to the
monitor and docking station.
• Make sure the video cable (HDMI, or DisplayPort) is connected
properly to the monitor and the docking station. Ensure to
select the correct video source on your monitor (refer to your
monitor’s documentation for more information about changing
the video source).
• Check the resolution settings on your computer. Your monitor
may support higher resolutions than what the docking station is
able to support. Please see the Display Resolution Table for
more information on maximum resolution capacity.
• If your monitor is connected to the docking station, the video
output on your computer may be disabled. You can enable the
video output using the Windows Control Panel or refer to the
User Guide of your computer.
• If only one monitor is shown, while the other is not, go to
Windows Display Properties, and under Multiple Displays,
select the output for the second monitor.
• Using Intel graphics and using the system LCD, only two
additional displays can be supported.
• For nVIDIA or AMD discrete graphics, the dock supports three
external displays plus the system LCD.
• Try with a dierent monitor and cable that is known to be good,
if possible.
13
Station WD19TB
2. The video on the attached monitor is distorted or
36 Troubleshooting the Dell Thunderbolt Docking Station WD19TB
ickering.
• Reset the monitor to Factory Defaults. Refer to the User Guide
of your monitor for more information on how to reset the
monitor to factory defaults.
• Ensure that the video cable (HDMI, or DisplayPort) is
connected securely to the monitor and the docking station.
• Disconnect and reconnect the monitor/s from the docking
station.
• First power o the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting power
adapter to the dock before connecting the Type-C cable to your
computer.
Symptoms Suggested solutions
• Undock and reboot the system if, the above steps do not work.
3. The video on the attached monitor is not displaying as an
Extended Monitor.
4. The audio connector is not functioning or there is a lag in the
audio.
5. The USB ports are not functioning on the docking station.
• Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.
• Ensure that the nVidia or AMD Graphics driver is installed in the
Windows Device Manager.
• Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a Audio Enabled/Disabled option, make
sure it is set to Enabled.
• Ensure the correct playback device is selected on the notebook
computer.
• Try to re-plug the audio cable to the external speaker output on
the docking station.
• First power o the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to your
computer.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a USB Enabled/Disabled option, make
sure it is set to Enabled.
• Verify if the device is detected in Windows Device Manager and
that the correct device drivers are installed.
• Ensure that the docking station is connected securely to the
notebook computer. Try to disconnect and reconnect the
docking station to the computer.
• Check the USB ports. Try plugging the USB device into another
port.
• First power o the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to your
computer.
6. The High-Bandwidth Digital Content Protection (HDCP) content
is not displayed on the attached monitor.
7. The LAN port is not functioning.
• Dell Thunderbolt Dock supports HDCP up to HDCP 2.2.
NOTE: User's monitor/display must support HDCP 2.2
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• Ensure that the RealTek Gigabit Ethernet Controller is installed
in the Windows Device Manager.
• If your BIOS Setup has a LAN/GBE Enabled/Disabled option,
make sure it is set to Enabled
• Ensure that the Ethernet cable is connected securely on the
docking station and the hub/router/rewall.
• Check the status LED of the Ethernet cable to conrm
connectivity. Re-connect both ends of the Ethernet cable if the
LED is not lit.
• First power o the docking station by disconnecting the Type-C
cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
Troubleshooting the Dell Thunderbolt Docking Station WD19TB 37
Symptoms Suggested solutions
adapter to the dock before connecting the Type-C cable to your
computer.
8. Cable LED is not ON after it is connected to your host.
9. USB port has no function in a pre-OS environment.
10. PXE boot on dock does not function.
11. USB Boot does not function.
• Make sure the WD19TB is connected to AC power.
• Make sure the laptop is connected with the docking station. Try
to disconnect and re-connect again with the docking station.
• If your BIOS has an Thunderbolt Conguration page, please
make sure the following options are checked:
• 1. Enable USB Boot Support
• 2. Enable External USB Port
• 3. Enable Thunderbolt Boot Support
• If your BIOS has an integrated NIC page, please select Enabled
w/PXE.
• If your BIOS Setup on your computer has an Thunderbolt
Conguration page, please make sure the following options are
checked:
• 1. Enable USB Boot Support
• 2. Enable Thunderbolt Boot Support
• If your BIOS has an Thunderbolt Conguration page, please
make sure the following options are checked:
• 1. Enable USB Boot Support
• 2. Enable External USB Port
• 3. Enable Thunderbolt Boot Support
12. AC Adapter is displayed as “Not Installed” in the Battery
Information page of the Dell BIOS Setup when the Thunderbolt 3
Type-C cable is connected.
13. Peripherals connected to the docking station do not work in a
pre-OS environment.
14. Alert message “You have attached an undersized power adapter
to your system” is displayed when the docking station is connected
to your computer.
• 1. Make sure the Dell Thunderbolt Docking Station WD19TB is
connected properly to its own adapter (130 W or 180 W).
• 2. Make sure the cable LED of your docking station is ON.
• 3. Disconnect and then re-connect the Thunderbolt 3 (Type-C)
cable to your computer.
• Thunderbolt Boot Support is by default disabled in BIOS Setup
on your Dell computer. With such default setting the docking
station and the peripherals connected to the docking station do
not work in a pre-OS environment.
• If the BIOS Setup on your computer has an Thunderbolt
Conguration page, check the following options to enable
docking station function in a pre-OS environment:
• Enable External USB Port
• Enable Thunderbolt Boot Support
• Make sure the docking station is connected properly to its own
power adapter. Computer requiring more than 130 W power
input must also be connected to their own power adapter for
charging and operating at full performance.
• First power o the docking station by disconnecting the Type-C
cable and then removing power adapter from the dock. Then,
power on the docking station by connecting the power adapter
to the dock before connecting the Type-C cable to your
computer.
38 Troubleshooting the Dell Thunderbolt Docking Station WD19TB
Symptoms Suggested solutions
15. Undersized power adapter warning message displayed and cable
LED is o.
16. No external display. USB or data and cable LED is o.
17. When system or dock is moved the cable LED turns o.
18. With Ubuntu 18.04, WIFI will be turned o when the docking
station is connected to the system and the WIFI turns On again
after rebooting the system.
• The docking connector has disconnected from the system's
Thunderbolt ports. Please reconnect the docking cable from
the system, wait for 15 seconds or more, and then dock again.
• The docking connector has disconnected from the system's
Thunderbolt ports. Please reconnect the docking connector.
• Undock and reboot the system if the above steps do not work.
• Avoid moving the system/dock when the docking cable is
connected to the system.
• Please uncheck the option Control WLAN radio in BIOS.
• Option is available in - Settings -> Power Management ->
Wireless Radio Control
Troubleshooting the Dell Thunderbolt Docking Station WD19TB 39
14
Getting help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
40 Getting help
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