Dell 210-ARJD User Guide

Dell Docking Station WD19 Thunderbolt

User Guide

Regulatory Model: K20A Regulatory Type: K20A001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

may be trademarks of their respective owners.

2019 - 04

Rev. A00

Contents

1 Introduction....................................................................................................................................................4

2 Package contents ......................................................................................................................................... 5

3 Hardware requirements..................................................................................................................................7

4 Identifying Parts and Features ...................................................................................................................... 8

5 Important Information.................................................................................................................................. 12

6 Quick Setup of Hardware ............................................................................................................................ 13

7 Thunderbolt Settings and Security Options..................................................................................................16

Thunderbolt Driver Setting..............................................................................................................................................16

Thunderbolt Conguration.............................................................................................................................................. 19

Thunderbolt Security........................................................................................................................................................19

8 Setup of External Monitors...........................................................................................................................21

Updating the graphics drivers for your computer........................................................................................................ 21

Conguring your Monitors...............................................................................................................................................21

Display bandwidth............................................................................................................................................................22

Display Resolution Table.................................................................................................................................................. 22

9 Removing the USB Type-C cable module ....................................................................................................25

10 Technical specications..............................................................................................................................29

LED Status Indicators......................................................................................................................................................29

Power Adapter LED...................................................................................................................................................29

Docking Status Indicator...........................................................................................................................................29

Docking specications.....................................................................................................................................................30

Input/Output (I/O) Connectors......................................................................................................................................31

Dell ExpressCharge and ExpressCharge boost overview............................................................................................ 31

11 Dell docking station driver and rmware update .........................................................................................33

Standalone Dock Firmware Update utility.....................................................................................................................33

12 Frequently asked questions........................................................................................................................ 34

13 Troubleshooting the Dell Thunderbolt Docking Station WD19TB ................................................................36

Symptoms and solutions.................................................................................................................................................36

14 Getting help............................................................................................................................................... 40

Contacting Dell.................................................................................................................................................................40

Contents

Introduction

The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3 (Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.

CAUTION: Update your computer’s BIOS, computer graphic drivers, Thunderbolt driver, Thunderbolt rmware and the Dell

Thunderbolt Docking Station WD19TB drivers/rmware to the latest versions available at www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers could result your computer not recognizing the docking station or not functioning optimally. Please see the important information chapter for detailed instructions on how to update your BIOS and graphics card drivers before using the Dell Thunderbolt Docking Station WD19TB .

4 Introduction

Package contents

Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing.

Table 1. Package contents

Contents Specications

1 Docking station with

USB Type-C cable

2 Power adapter

3 Power cord

Quick Setup Guide (QSG)

Package contents 5

Contents Specications

Safety, Environmental, and Regulatory Information

6 Package contents

Hardware requirements

Before using the docking station, ensure that your laptop or PC has a DisplayPort (Supported) or Thunderbolt port (Recommended) over USB Type-C designed to support the docking station.

Table 2. Dell supported systems and recommended docking stations

Product Model number WD19TB - 180 W with 130 W Power Delivery

Latitude 3390 2-in-1, 3400, 3490, 3500 and

3590

Latitude 5280, 5285 2-in-1, 5289, 5290, 5290

2-in-1, 5300 2-in-1, 5300, 5400, 5480, 5490, 5500, 5580 and 5590

Latitude 5491 and 5591

Supported

Recommended

Latitude 7200 2-in-1, 7280, 7285, 7290, 7300,

7380, 7389, 7390, 7390 2-in-1, 7400, 7400 2-in-1, 7480 and 7490

Precision 3520, 3530 and 3540

Precision 5520, 5530 and 5530 2-in-1

Precision 7520 and 7720

Precision 7530 and 7730

Rugged 5420, 5424 and 7420

XPS 9360, 9365, 9370 and 9380

XPS 9560, 9570 and 9575

NOTE: Following are the platforms supported with Ubuntu 18.04:

• Latitude - 5300, 5400, 5500, 7300 and 7400

• Precision - 3530 and 3540

• XPS - 9380

Recommended

Supported

Recommended

Hardware requirements 7

Identifying Parts and Features

Figure 1. Top view

1 Sleep/Wake up/Power button

: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt Docking

NOTE

Station WD19TB to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer.

NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.

8 Identifying Parts and Features

Figure 2. Front view

2 USB 3.1 Gen1 port with PowerShare

3 Audio headset port

USB 3.1 Gen1/Gen2 Type-C port

Figure 3. Left view

1 Wedge-shaped lock slot

Identifying Parts and Features

2 Kensington lock slot

Figure 4. Back view

1 Line-out port

2 DisplayPort 1.4 (2)

3 HDMI2.0 port

4 USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4

5 USB 3.1 Gen1 port (2)

6 Network connector (RJ-45)

7 Power connector

Identifying Parts and Features

8 Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-

Thunderbolt host).

Figure 5. Bottom view

1 Service tag label

Identifying Parts and Features

Important Information

You must update your computer’s BIOS and the Dell Thunderbolt Docking Station drivers to the latest versions available at www.dell.com/ support before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally.

Dell highly recommends the following applications to automate the installation of BIOS, rmware, driver, and critical updates specic to your system and docking station:

• Dell | Update - for Dell XPS, Inspiron or Vostro systems only.

• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.

These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support

Pick your system type from the list or enter the service tag of your system to get the right version for your computer.

NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host

system.

Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing the following BIOS, rmware, and drivers step-by-step in the prescribed order to ensure optimal performance:

Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers & Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for your system.

• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.

• Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.

• Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.

• Install the latest Intel HD/nVIDIA/AMD Graphics Driver for the system. This is available in the "Video" section.

• Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.

• Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.

• Restart the system.

• After the software update process completes, connect the AC adapter to the Dell WD19TB dock rst and then attach the Thunderbolt 3 (Type-C) cable to the computer before using the docking station.

12 Important Information

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