Dell 1100-B110 User Manual

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Page 1

Dell™ Dimension™ 1100/B110

Owner’s Manual

service tag

floppy drive light

power light

power button

USB 2.0 connectors (2)

power connector

voltage selection switch

serial connector

integrated video connector

keyboard connector

CD or DVD drive activity light

CD or DVD eject button

floppy drive eject button

hard-drive activity light

headphone connector

parallel connector

diagnostic lights (4)

mouse connector

line-out connector*

microphone connector*

USB 2.0 connectors (4)

PCI card slots (3)

Model DMC

www.dell.com | support.dell.com

line-in connector*

cover latch**

network adapter connector

*On computers with integrated sound.

**May not be present on all computers.

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,

PowerApp, PowerConnect, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DMC

September 2006 P/N WD492 Rev. A04

Page 3

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printer Cable Connecting a USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting a Parallel Printer

. . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Connecting to the Internet

. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Blank CDs and DVDs Helpful Tips

Hyper-Threading

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Solving Problems

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Battery Problems

Drive Problems

CD and DVD drive problems Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E-Mail, Modem, and Internet Problems

. . . . . . . . . . . . . . . . . . . . . 21

Contents 3

Page 4

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . 24

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. . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . 25

A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Sound and Speaker Problems

No sound from speakers No sound from headphones

. . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . 25

3 Advanced Troubleshooting

4 Contents

Video and Monitor Problems

If the screen is blank If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . 33

Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

What Is a Driver? Identifying Drivers Reinstalling Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Page 5

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Microsoft Using Dell PC Restore by Symantec Using the Operating System CD

Windows XP System Restore . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . 45

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . . . . 46

4 Removing and Installing Parts

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

Front and Back View of the Computer

Front View Back View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Removing the Computer Cover

Inside View of Your Computer

System Board Components

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DDR Memory Overview Memory Installation Guidelines Installing Memory

Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

PCI Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Front Panel

Drives

Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing the Front Panel Removing the Front-Panel Insert Reattaching the Front Panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

General Installation Guidelines Connecting Drive Cables

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Removing a Hard Drive Installing a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Contents 5

Page 6

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Removing a Floppy Drive Installing a Floppy Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . . 71

CD/DVD Drive

Removing a CD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive

Battery

Replacing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . . . . . . . . . 78

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System Setup

Overview Entering System Setup System Setup Options Boot Sequence

Clearing Forgotten Passwords

Cleaning Your Computer

Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6 Contents

Dell Technical Support Policy (U.S. Only)

. . . . . . . . . . . . . . . . . . . . 92

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Class A Class B

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

FCC Identification Information

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

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Page 7

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media

may not be available in certain countries.

NOTE: Additional information may ship with your computer.

What Are You Looking For? Find It Here

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

Setup Diagram

Finding Information 7

Page 8

What Are You Looking For? Find It Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft® Windows® License

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use

support.dell.com

contact technical support.

• Enter the Express Service Code to direct your call when contacting technical support.

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

NOTE: Corporate, government, and education customers

can also use the customized Dell Premier Support website at premier.support. dell.com.

Windows Help and Support Center

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

Start

button and click

Help and Support

8 Finding Information

Page 9

Setting Up and Using Your Computer

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Setting Up and Using Your Computer 9

Page 10

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

USB connector on computer

USB connector on printer

USB printer cable

Connecting a Parallel Printer

Complete the operating system setup, if you have not already done so.

Turn off the computer (see page 47).

NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.

Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

10 Setting Up and Using Your Computer

Page 11

parallel connector on computer

connector on printer

screws (2)

notches (2)

parallel printer cable

Turn on the printer and then turn on the computer. If the

Cancel

appears, click

Install the printer driver if necessary. See the documentation that came with your printer.

Add New Hardware Wizard

clips (2)

window

Setting Up a Home and Office Network

Connecting to a Network Adapter

NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable

into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network device.

Setting Up and Using Your Computer 11

Page 12

network adapter connector

network adapter connector on computer

network device

network cable

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the

Network Setup Wizard

On the welcome screen, click

Click

Start

button, point to

Checklist for creating a network

All Programs→ Accessories→ Communications

, and then click

NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated

firewall provided with Windows XP Service Pack 1 (SP1).

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

12 Setting Up and Using Your Computer

Page 13

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

Click

In the next window, click the appropriate option:

Start

New Connection Wizard

Connect to the Internet

• If you do not have an ISP and want to select one, click

providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD,

click

Set up my connection manually

• If you have a CD, click

Click

If you selected on the screen to complete the setup.

MSN Explorer

button and click

AOL

Internet Explorer

appears.

Use the CD I got from an ISP

Set up my connection manually

icon on the Microsoft® Windows® desktop.

icon on your desktop or if you want to set up an Internet

Choose from a list of Internet service

, continue to step 6. Otherwise, follow the instructions

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

Use the setup information provided by your ISP to complete the setup.

How do you want to connect to the Internet?

, and then click

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 21. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up and Using Your Computer 13

Page 14

Playing CDs and DVDs

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are

not using the drive.

NOTICE: Do not move the computer when you are playing CDs or DVDs.

Press the eject button on the front of the drive.

Place the disc, label side up, in the center of the tray.

Press the eject button or gently push in the tray.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE: Ensure that you follow all copyright laws when you create CDs.

A CD player includes the following basic buttons:

Play

Move backward within the current track

Pau se

Move forward within the current track

Stop

Go to the previous track

14 Setting Up and Using Your Computer

Page 15

Eject

Go to the next track

A DVD player includes the following basic buttons:

Stop

Restart the current chapter

Play

Fast forward

Pau se

Fast reverse

Advance a single frame while in pause mode

Go to the next title or chapter

Continuously play the current title or chapter

Go to the previous title or chapter

Eject

Help

For more information on playing CDs or DVDs, click

on the CD or DVD player (if available).

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

Click the

Control

In the or down to increase or decrease the volume.

For more information on volume control options, click

Start

button, point to

Volume Control

All Programs → Accessories→ Entertainment

window, click and drag the bar in the

Help

in the

, and then click

Volume Control

Setting Up and Using Your Computer 15

column and slide it up

window.

Volume

Page 16

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties:

Click the

Under

In the

800 by 600 pixels

Click the drop-down menu under

Click OK.

Start

button and click

Pick a category

Pick a task...

Display Properties

, click

Control Panel

Appearance and Themes

Change the screen resolution

window, click and drag the bar in

Color quality

, and then click

Screen resolution

Medium (16 bit)

to change the setting to

Copying CDs and DVDs

NOTE: Please observe all copyright laws when creating CDs or DVDs.

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.

NOTE: The types of CD or DVD drives offered by Dell may vary by country.

The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window.

How to Copy a CD or DVD

NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you

experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.

The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia.

Click the

Under the

To copy the CD or DVD:

•

16 Setting Up and Using Your Computer

Start

button, point to

Copy

tab click

If you have one CD or DVD drive

button. The computer will read your source CD or DVD and copy the data to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the drive and click

All Programs→

Disc Copy

Sonic→ DigitalMedia Projects

, ensure that the settings are correct and click the

and then click Copy

Disc Copy

Page 17

•

If you have two CD or DVD drives

DVD and click the

Disc Copy

, select the drive into which you have inserted your source CD or

button. The computer copies the data from the source CD or DVD

to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created will automatically eject.

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later.

CD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD+R Yes Yes No

DVD-R Yes Yes No

DV D +R W Yes Ye s Ye s

DV D -R W Ye s Ye s Ye s

DVD+R DL Yes Yes No

Setting Up and Using Your Computer 17

Page 18

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic DigitalMedia.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player refer to the documentation provided with your DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1-2 MB of the blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

See the Sonic website at

www.sonic.com

for additional information.

Hyper-Threading

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

To determine if your computer is using Hyper-Threading technology:

Click the

Click

In the enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 83. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at

Start

button, right-click

Hardware

Device Manager

and click

support.dell.com

Device Manager

window, click the plus (+) sign next to

Windows® XP Service Pack 1 (SP1) or later operating

My Computer

, and then click

Properties

Processors

. If Hyper-Threading is

18 Setting Up and Using Your Computer

Page 19

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery

only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

the Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 77). If the battery still does not work properly, contact Dell (see page 94).

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

the Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and

click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems 19

Page 20

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK — See the "Cleaning Your Computer" on page 91.

CHECK THE CABLE CONNECTIONS

CHECK FOR RUN THE HARDWARE TROUBLESHOOTER — See page 46.

RUN THE DELL DIAGNOSTICS — See page 38.

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in

the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 31.

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for the keyword standby in Windows Help (see page 8) for information on power management modes.

20 Solving Problems

Page 21

Hard drive problems

RUN CHECK DISK —

Click the

Right-click

Click

Click the

Under

Click

Start

button and click

Local Disk C:

Properties

Tools

tab.

Error-checking

, click

My Computer

Check Now

Scan for and attempt recovery of bad sectors Start

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to

a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

To ol s

, click

Options

to remove the checkmark.

, and then click

Security

CHECK THE TELEPHONE LINE CONNECTION — C

HECK THE TELEPHONE JACK — ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

Solving Problems 21

Page 22

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click communicating with Windows.

If all commands receive responses, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Start

button and click

Printers and Other Hardware Phone and Modem Options

Modems

Properties

tab.

, click the

Control Panel

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ /:*?“<>|—Do not use these characters in filenames.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

Start

button, click

Change or Remove Program

Control Panel

, and then click

icon.

Add or Remove Programs

22 Solving Problems

Page 23

drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again.

INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all

windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 94).

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND

INTO THE CONNECTOR ON THE COMPUTER

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Click If your IEEE 1394 device is listed, Windows recognizes the device.

Start

button and click

Printers and Other Hardware

Control Panel

IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see page 94).

F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the

manufacturer of the IEEE 1394 device.

Solving Problems 23

Page 24

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 47), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.

RUN THE HARDWARE TROUBLESHOOTER — See page 46.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

The computer does not start up

CHECK THE DIAGNOSTIC LIGHTS — See page 35.

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE

LECTRICAL OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

24 Solving Problems

Page 25

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.

Click the

Wizard

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

Program Compatibility

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems 25

Page 26

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 55).

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 55).

• Run the Dell Diagnostics (see page 38).

26 Solving Problems

Page 27

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see page 55) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see page 55).

• Your Dell Dimension™ computer supports DDR memory. For additional information on the type of memory supported by your computer, see "Memory" on page 79.

• Run the Dell Diagnostics (see page 38).

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CLEAN THE MOUSE — See "Cleaning Your Computer" on page 91 for instructions on cleaning the

mouse.

CHECK THE MOUSE CABLE —

Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

Remove mouse extension cables, if used, and connect the mouse directly to the computer.

Shut down the computer (see page 47), reconnect the mouse cable as shown on the setup diagram for your computer, and then restart the computer.

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight

After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your

Start

menu.

Shut down

Turn Off

, and then press <Enter>.

computer.

Start the computer.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.

CHECK THE MOUSE SETTINGS —

Click the

Click

Try adjusting the settings.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

Solving Problems 27

Page 28

REINSTALL THE MOUSE DRIVER — See page 40.

RUN THE HARDWARE TROUBLESHOOTER — See page 46.

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 81.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

RUN THE HARDWARE TROUBLESHOOTER — See page 46.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights"

on page 35.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

28 Solving Problems

Page 29

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board (see page 54).

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the voltage selection switch (see page 50) is set to match the AC power at your location (if applicable).

• Ensure that the processor power cable (see page 54) is securely connected to the system board.

IF THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.

• Remove and then reinstall the memory modules (see page 55).

• Remove and then reinstall any cards (see page 58).

• Remove and then reinstall the graphics card, if applicable (see page 58).

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

Solving Problems 29

Page 30

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 9).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click If the printer is listed, right-click the printer icon.

Click

port(s):

setting is

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Start

button, click

View installed printers or fax printers

Properties

setting is

and click the

LPT1 (Printer Port)

USB

Control Panel

Ports

tab. For a parallel printer, ensure that the

. For a USB printer, ensure that the

, and then click

Printers and Other Hardware

Print to the following

Print to the following port(s):

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

30 Solving Problems

Page 31

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click the

Click If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Start

button, click

Scanners and Cameras

Control Panel

, and then click

Printers and Other Hardware

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening

to MP3 songs, ensure that you did not turn the player volume down or off.

NOTE: If you have installed a PCI audio card, the internal speaker is disabled.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Solving Problems 31

Page 32

RUN THE SPEAKER DIAGNOSTICS

REINSTALL THE SOUND DRIVER — See page 40.

RUN THE HARDWARE TROUBLESHOOTER — See page 46.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 49).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTE: See the monitor documentation for troubleshooting procedures.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION —

• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.

• If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective.

• Swap the computer and monitor power cables to determine if the power cable is defective.

• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

32 Solving Problems

Page 33

CHECK THE DIAGNOSTIC LIGHTS — See page 35.

RUN THE DELL DIAGNOSTICS — See page 38.

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Try different settings for

Start

Display

button, click

and click the

Screen resolution

Control Panel

Settings

tab.

, and then click

and

Color quality.

Appearance and Themes

Solving Problems 33

Page 34

34 Solving Problems

Page 35

Advanced Troubleshooting

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in

the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 50). The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern Problem Description Suggested Resolution

ABCD

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

Plug the computer into a working electrical outlet and press the power button.

ABCD

= yellow

= green

= off

Memory modules are detected, but a memory failure has occurred.

• If you have one memory module installed, reinstall it (see page 55) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module (see page 55), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 55).

• If the problem persists, contact Dell (see page 94).

Advanced Troubleshooting 35

Page 36

Light Pattern Problem Description Suggested Resolution

A possible graphics card failure has occurred.

ABCD

A possible floppy or hard drive failure has occurred.

• If the computer has a graphics card, remove the card, reinstall it (see page 58), and then restart the computer.

• If the problem still exists, install a graphics card that you know works and restart the computer.

• If the problem persists or the computer has integrated graphics, contact Dell (see page 94).

Reseat all power and data cables and restart the computer.

ABCD

A possible USB failure has occurred. Reinstall all USB devices, check cable

connections, and then restart the computer.

ABCD

Memory modules are detected, but a memory configuration or compatibility error exists.

ABCD

= yellow

= green

= off

36 Advanced Troubleshooting

• Ensure that no special memory module/memory connector placement requirements exist (see page 55).

• Verify that the memory modules that you are installing are compatible with your computer (see page 55).

• If the problem persists, contact Dell (see page 94).

Page 37

Light Pattern Problem Description Suggested Resolution

A possible expansion card failure has occurred.

ABCD

Another failure has occurred.

ABCD

Determine if a conflict exists by removing a card (not a graphics card) and restarting the computer (see page 58).

If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 46).

If the problem persists, contact Dell (see page 94).

• Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see page 54).

• If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.

• The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see page 82) to make sure that the boot sequence is correct for the devices installed on your computer.

• If the problem persists, contact Dell (see page 94).

= yellow

= green

= off

Advanced Troubleshooting 37

Page 38

Light Pattern Problem Description Suggested Resolution

The computer is in a normal operating condition after POST.

None.

ABCD

= yellow

= green

= off

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 19 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

Windows® desktop. Then shut down your computer (see page 47) and try again.

When the boot device list appears, highlight

When the Dell Diagnostics

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes 10 to

Extended Test Performs a thorough check of devices. This test typically takes

38 Advanced Troubleshooting

Boot to Utility Partition

Main Menu

20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

an hour or more and requires you to answer questions periodically.

appears, select the test you want to run (see page 38).

Main Menu

screen appears, click the button for the option

and press <Enter>.

Page 39

Option Function

Custom Test Tests a specific device. You can customize the tests you want

to run.

Symptom Tree Lists the most common symptoms encountered and allows

you to select a test based on the symptom of the problem you are having.

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 94).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical

support will ask for your Service Tag.

If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab described in

the following table for more information.

Tab Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes, and the

problem description.

Help Describes the test and may indicate requirements for running

the test.

Configuration Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

Close the test screen to return to the computer, close the

Main Menu

screen.

screen. To exit the Dell Diagnostics and restart the

Advanced Troubleshooting 39

Page 40

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Click the

Under

Click

In the

Click

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Start

button and click

Pick a Category

System

System Properties

Device Manager

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Windows® operating system. You

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you

install drivers obtained from other sources, your computer might not work correctly.

40 Advanced Troubleshooting

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Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Click

In the

Click

Right-click the device for which the new driver was installed and click

Click the

Click

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Manually Reinstalling Drivers

After copying the required driver files to your hard drive, click the

Computer

Click

Click the

Double-click the type of device for which you are installing the driver.

Double-click the name of the device for which you are installing the driver.

Click the

Click

When the name of the appropriate driver appears, click

Click

Start

button and click

Pick a Category

System

System Properties

Device Manager

Drivers

Roll Back Driver

Properties

Hardware

Driver

Install from a list or specific location (Advanced)

Browse

and browse to the location to which you previously extracted the driver files.

Finish

and restart your computer.

, click

window, click the

tab.

tab and click

Control Panel

Performance and Maintenance

Device Manager

Update Driver

Hardware

tab.

and click

Properties

Start

button and right-click

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

Advanced Troubleshooting 41

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• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.

If you received an However, using the

Operating System

CD with your computer, you can use it to restore your operating system.

CD also deletes all data on the hard drive. Use the CD

only

if System

Restore did not resolve your operating system problem.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see Windows Help and Support Center.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover

them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you

set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click the task for

Follow the instructions on the screen.

Start

button and click

System Restore

Help and Support

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 41) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any

open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

Restore

Ensure that

Click a calendar date to which you want to restore your computer.

The

Start

button, point to

Restore my computer to an earlier time

Select a Restore Point

All Programs→

Accessories→

System Tools

is selected and click

, and then click

System

screen provides a calendar that allows you to see and select restore points.

All calendar dates with available restore points appear in boldface type.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

42 Advanced Troubleshooting

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Click

The

Restoration Complete

screen appears after System Restore finishes collecting data and then the

computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not

alter, open, or delete any files or programs until the system restoration is complete.

Click the

Restore

Click

Enabling System Restore

Start

button, point to

Undo my last restoration

All Programs→ Accessories→ System Tools

and click

, and then click

System

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Panel

Performance and Maintenance

System

System Restore

Turn off System Restore

tab.

is unchecked.

Using Dell PC Restore by Symantec

NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or

drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

Advanced Troubleshooting 43

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To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Immediately upon seeing the blue bar, press <Ctrl><F11>.

www.dell.com

appears at the top of the screen.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

Confirm

Restore

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

Finish

to reboot the computer.

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

The

System Restore

After the computer restarts, click OK.

screen appears and the computer restarts.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your

computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

To remove PC Restore:

Log on to the computer as a local administrator.

In Windows Explorer, go to

Double-click the filename

NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as

administrator. Click Quit, and then log on as a local administrator.

c:\dell\utilities\DSR

DSRIRRemv2.exe

44 Advanced Troubleshooting

Page 45

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears

stating that the partition was not found. Click Quit; there is no partition to delete.

Click OK to remove the PC Restore partition on the hard drive.

Click

Yes

when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

Right-click space is available as indicated by the increased value for

Click

Restart the computer.

Local Disk (C)

Finish

to close the

in Windows Explorer, click

PC Restore Removal

window.

Properties

Free Space

, and verify that the additional disk

Using the Operating System CD

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback. See

Rollback

operating system to the operating state it was in before you installed the new device driver. See

Microsoft

If Device Driver Rollback does not resolve the problem, then use

Windows XP System Restore

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional

hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows XP, you need the following items:

•Dell™

Operating System

•Dell ResourceCD

Using Windows XP Device Driver

System Restore

to return your

Using

NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the ResourceCD

to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your system.

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files

and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

Save and close any open files and exit any open programs.

Insert the

Restart the computer.

Operating System

CD. Click

Exit

if the

Install Windows XP

message appears.

Advanced Troubleshooting 45

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Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

Follow the instructions on the screen to complete the installation.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

Click the

Ty p e

Click

In the click

Start

button and click

hardware troubleshooter

Hardware Troubleshooter

Help and Support

in the

list, click

in the

field and click the arrow to start the search.

Search Results

I need to resolve a hardware conflict on my computer

list.

, and

46 Advanced Troubleshooting

Page 47

Removing and Installing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer."

• You have read the safety information in your Dell™

• A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off

your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the

Turn Off Computer

In the

Turn off computer

The computer turns off after the operating system shutdown process finishes.

window, click

Tur n of f

Product Information Guide.

Start

button, and then click

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Removing and Installing Parts 47

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Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing

that is not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the

computer.

Turn off your computer (see page 47).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the

network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Open the computer cover (see page 52).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

48 Removing and Installing Parts

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Front and Back View of the Computer

Front View

6 5

1 CD or DVD drive-

activity light

2 CD or DVD drive eject

button

3 floppy-drive eject button Press to eject a floppy disk from the floppy drive.

4 hard-drive activity light The light is on when the computer reads data from or writes data to the hard drive.

5 headphone connector Use the headphone connector to attach headphones and most kinds of speakers.

6 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as

7 power button Press to turn on the computer.

The drive activity light is on when the computer reads data from the CD or DVD drive.

Press to eject a disc from the CD or DVD drive.

(On computers with an optional floppy drive.)

The light might also be on when a device such as your CD player is operating.

joysticks or cameras, or for bootable USB devices (see "System Setup" on page 82 for more information on booting to a USB device).

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTICE: To avoid losing data, do not use the power button to turn off the

computer. Instead, perform an operating system shutdown.

Removing and Installing Parts 49

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8 power light The power light illuminates and blinks or remains solid to indicate different states:

• No light — The computer is turned off.

• Steady green — The computer is in a normal operating state.

• Blinking green — The computer is in a power-saving state.

• Blinking or solid amber — See "Power Problems" on page 28.

9 floppy-drive activity

light

10 Service Tag Used to identify your computer when you access the Dell Support website or call

The floppy drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

(On computers with an optional floppy drive.)

technical support.

Back View

1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a

USB printer, plug it into a USB connector.

2 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the

diagnostic code. For more information, see "Diagnostic Lights" on page 35.

3 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and

any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

50 Removing and Installing Parts

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4 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

player, CD player, or VCR.

On computers with a sound card, use the connector on the card.

5 network adapter

connector

To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached.

NOTE: Do not plug a telephone cable into the network connector.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

6 cover latch Releases the cover from the computer. See "Removing the Computer Cover" on

page 52.

modem connector (Optional) If you have a modem, connect a telephone cable to either of the modem

connectors. Do not connect the telephone cable to the network connector.

NOTE: Not all modems have two connectors.

8 card slots Access connectors for any installed PCI cards (three slots).

9 USB 2.0 connectors (4) Use the back USB connectors for devices that typically remain connected, such as

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices.

10 microphone connector Use the pink microphone connector to attach a personal computer microphone for

voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

11 line-out connector Use the green line-out connector to attach headphones and most speakers with

integrated amplifiers.

On computers with a sound card, use the connector on the card.

12 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you

have a USB keyboard, plug it into a USB connector.

13 integrated video

connector

14 serial connector Connect a serial device, such as a handheld device, to the serial port.

15 voltage selection switch See the safety instructions located in the Product Information Guide for more

16 power connector Insert the power cable.

If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector.

information.

Removing and Installing Parts 51

Page 52

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Follow the procedures in "Before You Begin" on page 47.

Lay your computer on its side with the computer cover facing up.

If your computer cover has a cover latch, slide and hold the cover latch.

Grip the indents on the computer cover, and slide the computer cover toward the back of the computer.

computer cover

cover latch

Place the computer cover on a level surface.

52 Removing and Installing Parts

back of computer

Page 53

Inside View of Your Computer

CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the computer cover.

release lever*

CD or DVD drive

floppy drive

hard drive

power supply

system board

*May not be present on all computers.

Removing and Installing Parts 53

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System Board Components

floppy drive connector (FLOPPY) (J4J1)

main power connector (J3J1)

memory module connectors (DDR3, DDR4)

fan connector CPU FAN) (J1F1)

processor and heat sink connector (J2E1)

processor power connector (J5B1)

IDE drive connector (PRI-IDE) J6J2)

CD/DVD drive connector (J6J1)

control panel connector (J7J2)

standby power light (AUX_PWR)

internal speaker (LS9J1)

password jumper (CLEAR PASSWORD) (J9H1)

front-panel I/O connector (J9G1)

battery socket (BATTERY) (XBT9E1)

front panel audio connector (J9C2)

CD/DVD audio connector (J9C1)

54 Removing and Installing Parts

internal chassis speaker connector

PCI card slots (3) (PCI1, PCI2, PCI3)

Page 55

Memory

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 79.

NOTE: DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.

NOTE: Always install DDR memory modules in the order indicated on the system board.

NOTE: Your computer has two memory slots labeled DIMM3 and DIMM4.

The recommended memory configurations are:

• Install a pair of matched memory modules in connectors DIMM3 and DIMM4.

• Do not install ECC memory modules.

• If you install a mixed pair PC2700 (DDR 333-MHz) and PC3200 (DDR 400-MHz) memory, the modules function at the slowest speed installed.

• Be sure to install a single memory module in DIMM3 or the connector closest to the processor before you install modules in the other connector.

Memory Installation Guidelines

pairs of matched memory size

. This means that if you

matched pair of memory modules in connectors DIMM3 and DIMM4

Removing and Installing Parts 55

Page 56

NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them

separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your new memory modules in connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.

NOTE: Memory purchased from Dell is covered under your computer warranty.

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the

network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Remove the computer cover (see page 52).

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

If necessary, remove a memory module:

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Start

menu (see page 47).

56 Removing and Installing Parts

Page 57

To insert a module, press out the securing clip at each end of the memory module connector.

memory connector closest to microprocessor

securing clips (2)

connector

Align the notch on the bottom of the module with the crossbar in the connector.

notch

memory module

cutouts (2)

crossbar

NOTICE: To avoid breaking the memory module, do not press near the middle of the module.

Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Removing and Installing Parts 57

Page 58

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and then turn them on.

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Start

button, right-click

General

tab.

My Computer

, and then click

Properties

Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Your Dell™ computer provides three slots for PCI cards.

PCI Cards

If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card" on page 60.

If you are replacing a card, remove the current driver for the card from the operating system.

Installing a PCI Card

Follow the procedures in "Before You Begin" on page 47.

Unscrew and remove the filler bracket for the card slot you want to use.

58 Removing and Installing Parts

Page 59

securing screw

filler bracket

CAUTION: Some network adapters automatically start the computer when they are connected to a network. To

guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.

card

card cutout

card connector on system board

crossbar

Ensure that the card is fully seated and that its bracket is within the card slot.

Removing and Installing Parts 59

Page 60

not fully seated card

fully seated card

Secure the card bracket with the screw you removed in step 2.

Connect any cables that should be attached to the card.

bracket within slot

bracket caught outside of slot

See the documentation for the card for information about the card’s cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to

the equipment.

If you installed a sound card:

Enter system setup (see page 82), select

Connect external audio devices to the sound card’s connectors. Do not connect external audio

Audio Controller

, and then change the setting to

devices to the microphone, speaker/headphone, or line-in connectors on the back panel.

If you installed an add-in network adapter and want to disable the integrated network adapter:

Enter system setup (see page 82), select

Connect the network cable to the add-in network adapter’s connectors. Do not connect the

Network Controller,

and then change the setting to

network cable to the integrated connector on the back panel.

Install any drivers required for the card as described in the card documentation.

Off

Removing a PCI Card

Follow the procedures in "Before You Begin" on page 47.

If necessary, disconnect any cables connected to the card.

60 Removing and Installing Parts

Page 61

Remove the securing screw from the card bracket.

Grasp the card by its top corners, and ease it out of its connector.

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

If you need a filler bracket, contact Dell (see page 94).

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the

computer. The brackets also keep dust and dirt out of your computer.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Close the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

Remove the card’s driver from the operating system.

If you removed a sound card:

Enter system setup (see page 82), select

Connect external audio devices to the audio connectors on the computer back panel.

If you removed an add-in network connector:

Enter system setup (see page 82), select

Connect the network cable to the integrated connector on the computer back panel.

Audio Controller

, and then change the setting toOn.

Network Controller

, and then change the setting to On.

Front Panel

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Removing and Installing Parts 61

Page 62

Removing the Front Panel

Follow the procedures in "Before You Begin" on page 47.

Remove the computer cover (see page 52).

Release and remove the front panel:

If your computer has a release lever, push the release lever to release the top tab.

Reach inside the computer and push the top and bottom tab towards you to release them.

Rotate the front panel to separate it from the side hinges.

side hinges (3)

front panel

top tab

release lever*

bottom tab

62 Removing and Installing Parts

*May not be present on all computers.

Page 63

Removing the Front-Panel Insert

Press in the two insert tabs.

tabs (2)

Push out the front-panel insert.

insert

Removing and Installing Parts 63

Page 64

Reattaching the Front Panel

Reattach the front panel to the side hinges.

side hinges (3)

front panel

Rotate the front panel until it snaps onto the front of the computer.

Drives

Your computer supports a combination of these devices:

• One hard drive

• One optional floppy

• Up to two CD or DVD drives

64 Removing and Installing Parts

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General Installation Guidelines

Connect the IDE hard drive to the system board connector labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1.

When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.

Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Some drives may also have an audio connector; one end of the audio cable will attach to the drive connector and the other will attach to the system board.

Drive Interface Connectors

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector. When disconnecting an IDE cable, grasp the colored pull tab and pull until the connector detaches.

Power Cable Connector

power input connector

power cable

Removing and Installing Parts 65

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Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as

a foam pad, that will sufficiently cushion it.

If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.

Follow the procedures in "Before You Begin" on page 47.

Remove the computer cover (see page 52).

Removing a Hard Drive

Disconnect the power and data cables from the drive and from the system board.

power cable

data cable

Remove the hard drive bracket from the computer:

Remove the two screws securing the bracket to the computer.

Rotate the bracket so that the bracket tabs can be disengaged from the computer.

Remove the bracket containing the hard drive from the computer.

66 Removing and Installing Parts

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If you are replacing the hard drive, remove the drive from the bracket:

Remove the hard drive-securing screws.

Remove the hard drive from the bracket.

small bracket tabs (2)

hard drive

bracket tabs (2)

drive bracket

bracket-securing screws (2)

drive bracket

hard drive screws (2)

Removing and Installing Parts 67

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Installing a Hard Drive

Unpack the replacement hard drive, and prepare it for installation.

Check the documentation for the drive to verify that it is configured for your computer.

Remove the hard drive bracket (see page 66).

Attach the hard drive to the hard drive bracket:

Place the small bracket tabs into the drive screw holes on one side of the drive.

Gently swing the drive toward the bracket and align the two screw holes on the other side of the drive with the screw holes on the bracket.

Insert and tighten the two screws that secures the hard drive to the hard drive bracket.

Install the hard drive bracket containing the hard drive:

Insert the two bracket tabs into the two bracket securing slots inside the computer.

Rotate the bracket toward the front panel and align the bracket screw hole with the screw hole in the chassis.

Replace the two screws that secure the bracket to the computer.

68 Removing and Installing Parts

hard drive

bracket tabs (2)

drive bracket

bracket screws (2)

Page 69

Connect a power cable to the drive.

Connect the data cable to the drive and to the system board (see page 54).

Close the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

If the drive you just installed is the primary drive, insert a bootable floppy disk into drive A.

Turn on the computer.

Enter system setup (see page 82), and update the appropriate

Exit system setup, and restart the computer.

Partition and logically format your drive before you proceed to the next step.

Drive

option.

See the documentation for your operating system for instructions.

Test the hard drive by running the Dell Diagnostics (see page 38).

If the drive you just installed is the primary drive, install your operating system on the hard drive.

Removing and Installing Parts 69

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Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Follow the procedures in "Before You Begin" on page 47.

Release and remove the front panel (see page 62).

NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 71.

Removing a Floppy Drive

Disconnect the power and data cables from the back of the floppy drive and from the system board (see page 54).

power cable

data cable

70 Removing and Installing Parts

Page 71

Remove the floppy drive bracket from the computer:

Remove the bracket-securing screw for the floppy drive.

Remove the bracket for the floppy drive from the computer.

securing screws (4)

top bracket screw

drive bracket

floppy drive

Remove the floppy drive from the bracket:

Remove all four drive-securing screws (two on each side).

Remove the floppy drive from the bracket.

Installing a Floppy Drive

Remove the floppy drive bracket from the computer (see page 71).

If you are replacing a floppy drive, remove the drive from the bracket (see page 71).

Attach the floppy drive bracket to the floppy drive:

Align the screw holes on the drive with the screw holes on the bracket.

Insert and tighten all four drive-securing screws (two on each side).

Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position.

NOTE: The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay.

When the floppy drive bracket is properly mounted, it remains in place without support.

Removing and Installing Parts 71

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Secure the floppy drive bracket with the top bracket screw that came with your drive.

Reattach the front panel (see page 64).

Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 54).

power cable

data cable

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Reattach the front panel (see page 64).

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the

computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see page 82) and update the appropriate

Verify that your computer works correctly by running the Dell Diagnostics (see page 38).

Diskette Drive

option.

72 Removing and Installing Parts

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CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

Follow the procedures in "Before You Begin" on page 47.

Remove the computer cover (see page 52).

Release and remove the front panel (see page 62).

Removing a CD/DVD Drive

Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board.

data cable

power cable

Remove the CD/DVD drive securing screw.

Slide the drive forward and remove it from the drive bay.

Removing and Installing Parts 73

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drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

Installing a CD/DVD Drive

If you are installing a new drive, unpack the drive and prepare it for installation.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting.

If you are replacing a drive, remove the existing drive (see page 73).

Gently slide the drive into place in the drive bay.

After the drive is in place, apply pressure to ensure that the drive is fully seated.

Use the securing screw that came with the drive to attach the drive to the computer.

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power cable to the system board (see page 54).

Connect the power and CD/DVD drive cables to the drive and to the system board (see page 54).

If you are installing a drive that has its own controller card, install the controller card in a card slot.

Reattach the front panel (see page 64).

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it into the

computer.

74 Removing and Installing Parts

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Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see page 82) and select the appropriate

Verify that your computer works correctly by running Dell Diagnostics (see page 38).

Drive

option.

Adding a Second CD or DVD Drive

Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).

Remove two extra alignment screws, shown in the illustration on page 75, from the front of the computer and insert them into the drive.

drive

alignment screws (2)

NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two

alignment screws for this procedure.

Gently slide the drive into place in the drive bay.

Removing and Installing Parts 75

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drive

securing screw

extra alignment screws (2 or 4)

alignment screws (2)

After the drive is in place, apply pressure to ensure that the drive is fully seated.

Use the securing screw that came with the drive to attach the drive to the computer.

NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

Connect the power cable to the system board (see page 54).

Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive.

power cable

76 Removing and Installing Parts

first CD/DVD connector (primary drive)

second CD/DVD connector (secondary drive)

Page 77

Reattach the front panel (see page 64).

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and then turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or

equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

To replace the battery:

Record all the screens in system setup (see page 83) so that you can restore the correct settings in step 8.

Follow the procedures in "Before You Begin" on page 47.

Locate the battery socket (see "System Board Components" on page 54).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with

the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

Removing and Installing Parts 77

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battery

battery socket

tab

Replace the computer cover (see page 78).

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter system setup (see page 83) and restore the settings you recorded in step 1.

Properly dispose of the old battery (see the "Battery Disposal" section of your

Guide

Product Information

Replacing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

Ensure that no tools or extra parts are left inside the computer.

Place the cover on the computer.

Slide the cover towards the front of the computer until it fits completely into place.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

78 Removing and Installing Parts

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Appendix

Specifications

Processor

Processor type

Intel® Pentium® 4 with HT Technology and Intel Celeron

NOTE: Not all Pentium 4 processors support Hyper-Threading

technology.

Level 1 (L1) cache 8 KB

Level 2 (L2) cache 128-KB or 512-KB (depending on your computer configuration)

pipelined-burst, eight-way set associative, write-back SRAM

Memory

Type 333- and 400-MHz DDR SDRAM

NOTE: DDR333 and DDR400 memory runs at 266MHz when

configured with Celeron 400MHz FSB processors

NOTE: DDR333 memory runs at 320MHz when configured with

Pentium 4 800MHz FSB processors

Memory connectors two

Memory capacities 128-, 256-, 512-, or 1-GB non-ECC

Minimum memory 128 MB

NOTE: Between 1 and 64 MB of system memory may be allocated to

support graphics, depending on system memory size and other factors.

Maximum memory 2 GB

BIOS address F0000h

Computer Information

Chip set Intel 865 GV

DMA channels Seven

Interrupt levels 24

BIOS chip (NVRAM) 4 Mb

Appendix 79

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Computer Information (continued)

NIC integrated network interface capable of 10/100 communication.

System Clock Intel Pentium 4: 800 MHz

Intel Celeron: 533 MHz

Video

Type Integrated Intel Extreme Graphics 2

Audio

Type AC97, Sound Blaster Emulation, ADI 1980 audio controller with

2.1 implementation

Expansion Bus

Bus type PCI

Bus speed

PCI

connectors three

connector size 120 pins

connector data width (maximum) 32 bits

33 MHz

Drives

Externally accessible:

One bay for a floppy drive, and two bays for CD/DVD drives

Available devices Floppy drive, USB memory devices, CD drive,

CD-RW drive, DVD drive, DVD-RW drive, and DVD and CD-RW combo drive

Internally accessible:

One bay for one 1-inch-high IDE hard drive

Connectors

External connectors:

Serial

Parallel

Video

Network adapter

9-pin connector; 16550C-compatible

25-hole connector (bidirectional)

15-hole connector

RJ45 connector

80 Appendix

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Connectors (continued)

PS/2 (keyboard and mouse)

USB

Audio

System board connectors:

Primary IDE drive 40-pin connector on PCI local bus

Secondary IDE drive 40-pin connector on PCI local bus

Floppy drive 34-pin connector

CD Audio 4-pin connector

Fan 3-pin connector

Controls and Lights

Power control Push button

Hard-drive access light Green

Link integrity light (on integrated network adapter)

Activity light (on integrated network adapter)

Diagnostic lights Four lights on the back panel

6-pin mini-DIN

two front-panel and four back-panel USB 2.0–compliant connectors

Three connectors for line-in, line-out, and microphone; one frontpanel connector for headphones

No light for 10-Mb operation; green light for 100-Mb operation

Yellow blinking light

Power

DC power supply:

Wattage

Heat dissipation

Voltage (see the safety instructions located in the

Guide

information)

Backup battery

Product Information

for important voltage setting

250 W

853 BTU/hr

NOTE: Heat dissipation is calculated based upon the power supply

wattage rating.

manual selection power supplies — 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz

3-V CR2032 lithium coin cell

Appendix 81

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Physical

Height x width x depth 36.8 x 18.4 x 42.6 cm

(14.5 x 7.25 x 16.75 inches)

Weight 10.4 kg (23 lb)

Environmental

Temperature:

Operating

10° to 30°C (50° to 86°F)

NOTE: At 30°C (86°F), the maximum operating altitude is 914 m

(3000 ft).

Storage

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

–40° to 65°C (–40° to 149°F)

0.25 G at 3 to 200 Hz at 0.5 octave/min

2.20 Grms at 10 to 500 Hz at 1 octave/min

105 G, 2 ms

32 G with a velocity change of 596.9 cm/sec (235 inches/sec)

–15.2 to 3048 m (–50 to 10,000 ft)

NOTE: At 30°C (95°F), the maximum operating altitude is 914 m

(3000 ft).

Storage

–15.2 to 10,670 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any hardware in your computer

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.

82 Appendix

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NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes

can make your computer work incorrectly.

Entering System Setup

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

System Setup Screens

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions.

Windows® desktop. Then shut down your computer (see page 47) and try again.

Options List

— This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Scroll up and down the list by using the up- and down-arrow keys. As an option is highlighted, the

Option Field

displays more information about that option and the option’s current and available settings.

Press <Enter> to expand or contract each of the main option fields.

Option Field

— This field contains information about each option. In this field you can view your current settings and make changes to your settings.

Use the right and left arrow keys to highlight an option. Press <Enter> to make that selection active.

Key Functions — This field appears below the

Option Field

and lists keys and their functions within the active system setup field.

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System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may

not appear exactly as listed.

System

System Time Identifies the system clock time as formatted. System Date Identifies the date as formatted: Weekday Month

Drive Configuration

Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector

on the system board as Off, USB, Internal, or Read Only.

Primary Master Drive

Primary Slave Drive

Secondary Master Drive

Secondary Slave Drive

IDE Drive UDMA Identifies whether or not to enable UDMA (the Ultra Direct Memory

Hard-Disk Drive Sequence

Identifies the drive attached to the PRI IDE connectors on the system board, and lists the capacity for a hard drive.

Identifies and defines the slave drive to the primary master drive on PRI IDE. Can be turned Off or set to Auto (to detect the drive) and if present, lists the capacity for the drive.

Identifies the drive attached to the SEC IDE connectors on the system board, and lists the capacity for a hard drive (lists n/a for optical devices such as CD/DVD drives).

Identifies and defines the slave drive to the secondary master drive on SEC IDE. Can be turned Off or set to Auto (to detect the drive) and if present, lists the capacity for the drives (lists n/a for optical devices such as CD/DVD drives).

Access mass storage interface).

Identifies the device types that are in first and second priority for booting the system.

• System BIOS - devices such as hard drives and CD/DVD ROMs as listed in the Boot Sequence section of this System Setup program

• USB device - a device such as an external hard drive or USB memory key

By default, System BIOS boot devices is first (in position 1), followed by USB device. To change the order, select an option and press the + or - key

to move the selection up or down in priority.

NOTE: If you insert a boot device and restart the computer, this option appears

in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.

84 Appendix

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Boot Sequence

Lists the drives in the order by which they boot.

• Floppy device - Identifies and defines the floppy drive attached to the FLOPPY connector on the system board. If there is no installed drive, it appears as

• Hard-Disk Drive -

letter (such as Hard Disk Drive C:).

•IDE -

connector on the system board. If there is no installed drive, it appears as IDE CD-ROM Device (not installed).

An included device displays with a checkmark next to its listing. To remove the device from the boot sequence, use the spacebar to clear the checkmark. To change the boot order, use + or - to move the listing up or down.

Floppy device (not installed)

Identifies the hard drive. The drive is listed by its drive

Identifies and defines the optical drive attached to the IDE

Memory Information

Installed System Memory

System Memory Speed

System Channel Mode

AGP Aperture Identifies and lists the amount of memory to dedicate for graphics. The

Identifies and lists the amount of detected memory.

Identifies and lists the speed of the detected memory in megahertz (MHz). For information on supported memory see "Memory" on page 79.

Identifies and lists the installed memory as either Dual or Single channel. For information on supported memory see "Memory" on page 79.

values vary depending on the capacity of installed memory.

CPU Information

Hyperthreading If your computer’s processor supports Hyper-Threading, This section

displays the following options:

• Disabled

•

Enabled

CPU Speed Lists the options for setting the processor speed as Normal or Compatible.

- Hyper-Threading is Off.

- Hyper-Threading is On.

NOTICE: Changing the CPU Speed is not recommended, this may shorten the

life of the processor and void the warranty.

Bus Speed Lists the speed that the processor runs in megaherz (MHz) Processor ID Lists the processor Clock Speed, and L2 Cache Size.

Appendix 85

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Integrated Devices

Sound Enables or disables the onboard audio controller Network Interface

Controller

Mouse Port Enables or disables the onboard PS/2-compatible mouse controller. USB Emulation Set to On (default) so that USB devices will be detected and supported in

USB Controller Set to On (default) so that multiple USB devices can be connected to a

Serial Port #1 Identifies and defines the serial port settings. Auto, the default setting,

Parallel Port Mode

Parallel Port I/O Address

Diskette Interface

Primary Video Controller

Onboard Video Buffer

You can set the NIC to On (default), Off, or On w/ PXE. When the On w/ PXE setting is active (available only for the future boot process), the

computer prompts the user to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list.

the operating system.

The No Boot option restricts external access to drive data. Use this option to prohibit users from booting the computer using an external USB device.

system without compromising data speed. When set to Off, all connected ports share a set data speed that is equivalent to one port.

automatically configures a connector to a particular designation (COM1 or COM3).

Identifies and defines the parallel port settings. You can set the parallel port to Off, AT, PS/2, EPP, or ECP.

Identifies the address for the parallel port.

Identifies and defines the floppy drive interface. You can set the interface to Auto, Read Only, or Off.

This setting specifies which video controller is primary when two video controllers are present on the computer.

Sets the amount of system memory to be reserved for the onboard video controller.

Power Management

Suspend Mode The options are S1, a suspend state where the computer is running in a low-

power mode, and S3, a standby state where the power is reduced or turned off for most components, however, system memory remains active.

AC Power Recovery Determines what happens when AC power is restored to the computer. Low Power Mode When Low Power Mode is selected, remote wakeup events no longer power

up from Hibernate or Off.

86 Appendix

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System Security

Password Status This option locks the system password field with the setup password. When

System Password Displays the current status of the system's password security feature as

Setup Password Displays the current status of the system's password security feature and

PXE BIS Default Policy

Keyboard Numlock Sets the numeric keyboard option to On, or Off. This setting overrides the

Report Keyboard Errors

Auto Power On Identifies if auto power on is Disabled or Enabled. Fast Boot When set to On (default), your computer starts more quickly because it

OS Install Mode This setting turns the OS Install Mode either On or Off (default). IDE Hard Drive

Acoustics Mode

This section displays available system security options.

the field is locked, the option to disable password security by pressing <Ctrl><Enter> when the computer starts is no longer available.

Enabled or Disabled.

allows a new system password to be assigned and verified.

Used to set the NIC On w/PCE feature policy to Deny, Accept, or Reset. See "Network Interface Controller" on page 86.

option set via the keyboard.

Used to set the keyboard error reporting On, or Off.

skips certain configurations and tests.

Quiet (default setting) — The hard drive operates at its most quiet setting.

Performance — The hard drive operates at its maximum speed.

Bypass — Your computer does not test or change the current acoustics

mode setting.

Suggested — The hard drive operates at the level suggested by the drive manufacturer.

NOTE: Switching to performance mode may cause the drive to be noisier, but

its performance is not affected.

Changing the acoustics setting does not alter your hard-drive image.

System Event Log Displays the system event log. Asset Tag Displays the computer’s unique Asset Tag.

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POST Behavior

Fastboot When set to On (default), your computer starts more quickly because it

skips certain configurations and tests.

Numlock Key This option involves the rightmost bank of keys on your keyboard. When set

to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key.

OS Install This setting turns the OS Install Mode either On or Off (default). POST Hotkeys This option allows you to specify the function keys to display on the screen

when the computer starts. F2 is used to access the System Setup program and F12 is used to accesses the Boot Menu.

Keyboard Errors This option disables or enables keyboard error reporting when the computer

starts.

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

•

Diskette Drive —

is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.

•

Hard Drive

on the drive, the computer generates an error message.

•

CD Drive

— The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD

has no operating system, the computer generates an error message.

•

USB Flash Device —

= Boot Menu

device and adds the USB flash option to the boot menu.

The computer attempts to boot from the floppy drive. If the floppy disk in the drive

— The computer attempts to boot from the primary hard drive. If no operating system is

Insert the memory device into a USB port and restart the computer. When

appears in the upper-right corner of the screen, press <F12>. The BIOS detects the

F12

NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the

device documentation.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup (see

page 82).

If you are booting to a USB device, connect the USB device to a USB connector (see page 54).

Turn on (or restart) your computer.

88 Appendix

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When

F2 = Setup, F12 = Boot Menu

appears in the upper-right corner of the screen,

press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 47) and try again.

The

Boot Device Menu

At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

For example, if you are booting to a USB memory key, highlight

appears, listing all available boot devices. Each device has a number next to it.

USB Flash Device

and press

<Enter>.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the

device documentation.

Changing Boot Sequence for Future Boots

Enter system setup (see page 82).

Use the arrow keys to highlight the

Boot Sequence

menu option and press <Enter> to access the

menu.

NOTE: Write down your current boot sequence in case you want to restore it.

Press the up- and down-arrow keys to move through the list of devices.

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

Press plus (+) or minus (–) to move a selected device up or down the list.

Appendix 89

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Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Follow the procedures in "Before You Begin" on page 47.

PSWRD

Locate the 3-pin password jumper (PSWD) on the system board (see page 54), and attach the jumper plug to pins 2 and 3 to clear the password.

NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

Close the computer cover (see page 78).

Connect your computer and monitor to electrical outlets, and turn them on.

After the Microsoft® Windows® desktop appears on your computer, shut down the computer. (see page 47).

Turn off the monitor and disconnect it from the electrical outlet.

Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.

Open the computer cover (see page 52).

Locate the 3-pin password jumper on the system board (see page 54) and attach the jumper to pins 1 and 2 to re-enable the password feature.

Replace the computer cover (see page 78).

90 Appendix

Page 91

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Computer, Keyboard, and Monitor

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your

computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard.

NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare

coating.

• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.

Do not soak the cloth or let water drip inside your computer or keyboard.

Mouse

If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:

Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

Wipe the ball with a clean, lint-free cloth.

Blow carefully into the ball cage to dislodge dust and lint.

If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

Re-center the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which

prevents the drive from operating.

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Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come

with the compressed air. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.

With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

support.dell.com

. Additional technical

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

92 Appendix

Office, Norton Antivirus, and so on).

Page 93

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

all

labels carry an FCC Class B rating as distinguished by either an FCC ID

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a

Appendix 93

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particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model number: DMC

• Company name:

Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

premiersupport.dell.com

• medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

94 Appendix

(technical support)

(technical support for educational, government, healthcare, and

Page 95

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

For desktop and portable computers

Customer Care

Corporate Sales

Transaction Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-505-095

toll-free: 1-800-733-314

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

Appendix 95

Page 96

Country (City) International Access Code Country Code City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

Brunei

Country Code: 673

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Website: support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

96 Appendix

Page 97

Country (City) International Access Code Country Code City Code

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

18664403355

1-800-805-7541

toll-free: 1230-020-4823

Appendix 97

Page 98

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Department Name or Service Area,

Website and E-Mail Address

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

98 Appendix

Page 99

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

Appendix 99

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Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

100 Appendix

Dell 1100-B110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Owner’s Manual

Contents

Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

Printer Cable

Connecting a USB Printer

Connecting a Parallel Printer

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard

Connecting to the Internet

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume

Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

Using Blank CDs and DVDs

Helpful Tips

Hyper-Threading

Solving Problems

Troubleshooting Tips

Battery Problems

Drive Problems

CD and DVD drive problems

Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

IEEE 1394 Device Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up

The computer stops responding

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

No sound from speakers

No sound from headphones

Video and Monitor Problems

If the screen is blank

If the screen is difficult to read

Advanced Troubleshooting

Diagnostic Lights

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

What Is a Driver?

Identifying Drivers

Reinstalling Drivers

Restoring Your Operating System

Using Microsoft Windows XP System Restore

Using Dell PC Restore by Symantec

Using the Operating System CD

Resolving Software and Hardware Incompatibilities

Removing and Installing Parts

Before You Begin

Recommended Tools

Turning Off Your Computer

Before Working Inside Your Computer

Front and Back View of the Computer

Front View

Back View

Removing the Computer Cover

Inside View of Your Computer

System Board Components

Memory