Dell 1012, P04T001, P04T, 9KKFD User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

Regulatory model: P04T series Regulatory type: P04T001

™

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
other countries;
of Microsoft Corporation in the United States and/or other countries;
Association.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Microsoft, Windows,

March 2010 P/N 9KKFD Rev. A00

Dell

, the

DELL

Intel

is a registered trademark and

and the

logo,

Windows

Inspiron

, YOURS IS HERE, Solution Station, and

Atom

is the trademark of Intel Corporation in the U.S. and

start button logo are either trademarks or registered trademarks

Blu-ray Disc

is a trademark of the Blu-ray Disc

DellConnect

are

Contents

Setting Up Your Inspiron Laptop. . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

Set Up the Operating System . . . . . . . . . . . . . 9

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10

Install the SIM Card (Optional). . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . . . 14

Connect to the Internet (Optional) . . . . . . . . 16

Set Up the TV Tuner (Optional). . . . . . . . . . . 19

Using Your Inspiron Laptop. . . . . . . . . . . . .20

Right View Features. . . . . . . . . . . . . . . . . . . . 20

Left View Features. . . . . . . . . . . . . . . . . . . . . 22

Back View Features. . . . . . . . . . . . . . . . . . . . 24

Computer Base Features. . . . . . . . . . . . . . . . 26

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 29

Display Features . . . . . . . . . . . . . . . . . . . . . .30

Removing and Replacing the Battery . . . . . 32

Software Features . . . . . . . . . . . . . . . . . . . . . 34

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dell DataSafe Online Backup . . . . . . . . . . . .36

Solving Problems . . . . . . . . . . . . . . . . . . . . .37

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .37

Network Problems . . . . . . . . . . . . . . . . . . . . . 38

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 39

Memory Problems . . . . . . . . . . . . . . . . . . . . . 40

Lockups and Software Problems . . . . . . . . . 41

3

Contents

Using Support Tools. . . . . . . . . . . . . . . . . . .43

Dell Support Center . . . . . . . . . . . . . . . . . . . . 43

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 44

System Messages . . . . . . . . . . . . . . . . . . . . . 44

Hardware Troubleshooter . . . . . . . . . . . . . . . 46

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 46

Restoring Your Operating System . . . . . . .50

System Restore . . . . . . . . . . . . . . . . . . . . . . . 51

Dell DataSafe Local Backup. . . . . . . . . . . . . 52

System Recovery Media . . . . . . . . . . . . . . . .55

Dell Factory Image Restore . . . . . . . . . . . . .56

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .58

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Online Services . . . . . . . . . . . . . . . . . . . . . . . 60

Automated Order-Status Service. . . . . . . . . 61

Product Information. . . . . . . . . . . . . . . . . . . . 61

4

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 62

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .63

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 65

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Basic Specifications . . . . . . . . . . . . . . . . . .68

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Macrovision Product Notice. . . . . . . . . . . . . 73

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . . . . 74

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Setting Up Your Inspiron Laptop

INSPIRON

This section provides information about setting
up your Inspiron™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Inspiron Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

6

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your Inspiron Laptop

7

Setting Up Your Inspiron Laptop

Press the Power Button

8

Setting Up Your Inspiron Laptop

Set Up the Operating System

Your Dell computer is preconfigured with the operating system you selected at the time of purchase.

Microsoft® Windows®

To set up Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

Ubuntu

To set up Ubuntu for the first time, follow the instructions on the screen. See the Ubuntu
documentation that shipped with your computer for more operating system specific information.

9

Setting Up Your Inspiron Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

10

Operating

Setting Up Your Inspiron Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).

Insert the disc or USB key in the computer.2.

NOTE: Your computer does not have an internal optical drive. Use an external optical drive or
any external storage device for the procedures that involve discs.

Click 3. Start → Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 55.

11

Setting Up Your Inspiron Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet.

Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail,
and connect to a Virtual Private Network. To access the Internet, you must be within the network of
your cellular service provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 32).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 32).

Turn on your computer.5.

To remove the SIM card, press and eject the SIM card.

12

Setting Up Your Inspiron Laptop

3

2

1

1

battery bay

2

SIM card

3

SIM card slot

13

Setting Up Your Inspiron Laptop

Enable or Disable Wireless (Optional)

14

Setting Up Your Inspiron Laptop

To enable wireless:

Turn on your computer.1.

Double-click the 2. icon on the system tray
or press <F2>.

The Wireless Enable/Disable dialog box
appears.

Select the option(s) you want to enable:3.

Enable Bluetooth –

Enable Wireless LAN/WiMax –

Enable Wireless WAN/GPS –

Click 4. OK.

To disable wireless:

Double-click the 1. icon on the system tray
or press <F2>.

The Wireless Enable/Disable dialog box
appears.

Clear the option(s) you want to disable:2.

Enable Bluetooth –

Enable Wireless LAN/WiMax –

Enable Wireless WAN/GPS –

Click 3. OK.

15

Setting Up Your Inspiron Laptop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial-up connection, •
connect the telephone line to the external
USB modem (optional) and to the telephone
wall jack before you set up your Internet
connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

16

To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 17.

Setting Up a Wireless Connection

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows XP

NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell™ computer to the
Windows Classic view.

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Setting Up Your Inspiron Laptop

Click 3. Start→ Connect to→ Wireless
Network Connections→ View Wireless
Networks.

Follow the instructions on the screen to 4.
complete the setup.

Windows 7

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

17

Setting Up Your Inspiron Laptop

To setup your Internet connection:

Windows XP

NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell™ computer to the
Windows Classic view.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start→ Control Panel.

Under 3. Network and Internet Connections,
select Setup or Change Your Internet
Connection.

Click 4. Setup.
The New Connection Wizard appears.

Click 5. Connect to the Internet.

NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

18

In the next window, click the appropriate 6.
option:

If you do not have an ISP, click –

Choose from a list of Internet service
providers (ISPs).

If you have already obtained setup –
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.

If you have a setup CD, click – Use the CD
I got from an ISP.

Click 7. Next.
If you selected Set up my connection
manually in step 6, continue to step 8.
Otherwise, follow the instructions on the
screen to complete the setup.

NOTE: If you do not know which type of
connection to select, contact your ISP.

Setting Up Your Inspiron Laptop

Click the appropriate option under 8. How do
you want to connect to the Internet?, and

click Next.

Use the setup information provided by your 9.
ISP to complete the setup.

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Set Up the TV Tuner (Optional)

NOTE: Availability of the TV tuner may vary

by region.

To set up the TV tuner for the first time:

Click 1. Start→ All Programs.

Click 2. Dell Digital TV→ Dell Digital TV
and follow the instructions on the screen.

To re-configure your TV tuner settings:

Click 1. Start→ All Programs.

Click 2. Dell Digital TV → Dell Digital TV .

Click 3. Scan .

The scan wizard will scan for the channels
available in your region.

19

Using Your Inspiron Laptop

31 2 4

This section provides information about the features available on your Inspiron™ laptop.

INSPIRON

Right View Features

20

Using Your Inspiron Laptop

1

Audio out/Headphone connector — Connects to a pair of headphones or to a powered

speaker or sound system.

2

Audio in/Microphone connector — Connects to a microphone or inputs signal for use

with audio programs.

3

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

4

Network connector — Connects your computer to a network or a broadband device if

you are using a wired network.

21

Using Your Inspiron Laptop

4321

Left View Features

22

Using Your Inspiron Laptop

VGA connector — Connects to a monitor or projector.

1

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,

2

external drive, or MP3 player.

3

Antenna in connector (on supported models) — Connects to an external antenna, through a

MCX connector, to view programs using the TV tuner card (optional). For more information on
TV tuner card setup, see “Set Up the TV Tuner” on page 19.

4

share digital photos, music, videos, and documents stored on the following digital memory
cards:

Secure Digital (SD) memory card•

Secure Digital High Capacity •
(SDHC) card

Multimedia Card (MMC)•

3-in-1 Media Card Reader — Provides a fast and convenient way to view and

Memory Stick•

Memory Stick PRO•

23

Using Your Inspiron Laptop

1 2

Back View Features

24

Using Your Inspiron Laptop

1

Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your

computer.

AC adapter connector — Connects to an AC adapter to power the computer and charge

2

the battery.

25

Using Your Inspiron Laptop

2 3 4

1

5 6

Computer Base Features

26

Using Your Inspiron Laptop

1

Power button — Turns the computer on or off when pressed.

2

Power/Battery indicator light — The light indicates the following states when the

computer is powered using either the AC adapter or the battery.

Indicator light status Computer state(s) Battery charge level

AC adapter

Battery

NOTE: The battery is charging when the computer is powered using the AC adapter.

Hard drive activity light — Turns on when the computer reads or writes data. A blinking

3

light indicates hard drive activity.

Solid white On

Off/hibernate

Breathing white Standby Charging

Off Off/hibernate >90%

Solid white On >10%

Breathing white Standby >=10%

Solid amber On/standby <10%

Off Off/hibernate n/a

Charging
<90%

27

Using Your Inspiron Laptop

4

Keyboard — For more information on the keyboard, see the
on your hard drive or at support.dell.com/manuals.

5

Touch pad — Provides the functionality of a mouse to move the cursor, drag or move

selected items, and left-click by tapping the surface. It supports the Scroll feature. For more
information, see “Touch Pad Gestures” on page 29.

6

Touch pad buttons (2) — Provide left- and right-click functions like those on a mouse.

Dell Technology Guide

28

available

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll
feature includes:

Traditional Scroll — Allows you to scroll up or
down, and right or left.

To scroll up or down:

Move a finger up or down in the
vertical scroll zone (extreme
right of the touch pad).

To scroll right or left:

Move a finger right or left in the
horizontal scroll zone (extreme
bottom of the touch pad).

Using Your Inspiron Laptop

Circular Scroll — Allows you to scroll up or
down, and right or left.

To scroll up or down:

Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up
or counterclockwise circular
motion to scroll down.

To scroll right or left:

Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.

29

Using Your Inspiron Laptop

1 2 3 4

Display Features

The display panel holds a camera and accompanying dual digital microphones.

30

Using Your Inspiron Laptop

Microphone — Provides high quality sound for video conferencing and voice recording.

1

2

Camera — Built-in camera for video capture, conferencing, and chat.

3

Camera activity indicator — Indicates if the camera is on or off.

4

Display — Your display can vary based on selections you made when purchasing your

computer. For more information about displays, see the Dell Technology Guide available on
your hard drive or at support.dell.com/manuals.

31

Using Your Inspiron Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.

WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.

WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).

To remove the battery:

Slide the battery release latches to the unlock position.1.

Rotate and lift the battery out of the battery bay. 2.

To replace the battery:

Align the tabs on the battery with the slots in the battery bay and gently press the battery until it
clicks into place.

32

Using Your Inspiron Laptop

1

2

3

4

1

battery release latches (2)

2

battery

3

battery bay

4

battery bay slots (3)

33

Using Your Inspiron Laptop

Software Features

NOTE: For more information about the

features described in this section, see the

Dell Technology Guide

hard drive or at support.dell.com/manuals.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files.

34

available on your

Entertainment and Multimedia

You can use your computer to watch videos,
play games and listen to music and Internet
radio stations.

You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.

Using Your Inspiron Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

35

Using Your Inspiron Laptop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online Backup may

not be available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double click the Dell DataSafe Online icon 1.

on the taskbar.

Follow the instructions that appear on the 2.
screen.

36

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 43 or “Contacting Dell” on page 65.

Beep Codes

Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 65).

NOTE: To replace parts, see the

Manual

at support.dell.com/manuals.

Service

INSPIRON

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

37

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Ensure that wireless is enabled (see “Enable •
or Disable Wireless” on page 14).

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 16).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

38

Wired Connections

If the network connection is lost — The cable

is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.
The link integrity light on the integrated •
network connector lets you verify that
your connection is working and provides
information on the status:

Green — A good connection exists –
between a 10-Mbps network and the
computer.
Amber — A good connection exists –
between a 100-Mbps network and the
computer.
Off — The computer is not detecting –
a physical connection to the network.
For assistance, contact your network
administrator or ISP.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off, in hibernate state, or is not
receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter cable into the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.

Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the power light is solid white and the
computer is not responding — The display may

not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 65).

If the power light is blinking white — The
computer is in standby state or the display may
not be responding.

Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 65).

39

Solving Problems

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a •
power strip.

Multiple power strips connected to the same •
electrical outlet.

40

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements.

Reseat the memory module(s) into the •
connector(s) (see the
support.dell.com/manuals for instructions).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 65).

If you experience other memory problems —

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 46).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 65).

Service Manual

at

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the AC adapter is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding.

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).

NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

If the computer stops responding or a solid
blue screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button until the computer turns
off and then restart your computer.

If a program is designed for an earlier
Microsoft® Windows® operating
system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a

program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.

41

Solving Problems

Windows® XP

Click 1. Start→ Help and Support→ Fixing
a Problem→ Application and Software
Problems.

Under2. Fix a Problem, click Getting older
programs to run on Windows XP.

Read the instructions and then click 3. Program
Compatibility Wizard.

Follow the instructions on the screen.4.

Windows® 7

Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

42

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Write down any error message that is –
displayed to help in troubleshooting when
Contacting Dell.

Using Support Tools

INSPIRON

Dell Support Center

The Dell Support Center is an easy-to-use
application that provides information about your
computer, personalized service and support
resources.

To launch the application, click the icon in the
taskbar.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with
PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

43

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this web site you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

44

System Messages

If your computer has an issue or an error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 65).

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 65).

CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 65).

Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 65).

Hard-disk drive read failure — Possible hard­disk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 65).

Keyboard failure — Keyboard failure or
loose cable. Replace the keyboard (see the

Service Manual

at support.dell.com/manuals).

No boot device available — No bootable

partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com/manuals).

No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
page 65).

45

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start→ Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

46

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 41 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 65).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.

™

logo appears, press <F12>

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA will start running the tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

47

Using Support Tools

If you are experiencing memory issues, c.
press <y>, otherwise press <n>.

The following message is displayed d.
“Booting Dell Diagnostic

Utility Partition. Press any
key to continue.”

Press any key to continue. The e. Choose An
Option window appears.

If PSA is not invoked:

Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.

Select the test you want to run.4.

If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 65).

48

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

NOTE: The
not ship with your computer.

Drivers and Utilities

disc may

Using Support Tools

Insert the1.

Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select the test you want to run.6.

Drivers and Utilities

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

disc.

If you encounter a problem during a test, 7.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 65).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 8.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 9.
computer, click Exit.

Remove the10.

Drivers and Utilities

disc.

49

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

INSPIRON

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

Operating System

disc permanently deletes

50

NOTE: The

Operating System

disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

Starting System Restore

To restore your computer:

Windows XP

Click 1. Start→ All Programs→ Acessories→
System Tools→ System Restore.

In the welcome screen, click 2. Next.

Follow the instructions on the screen3.

Windows 7

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

51

Restoring Your Operating System

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Windows XP

Click 1. Start→ All Programs→ Acessories→
System Tools→ System Restore.

In the welcome screen, click 2. Undo my last
restoration and then click Next.

Follow the instructions on the screen.3.

Windows 7

Click 1. Start.

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click
Next.

52

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

Restoring Your Operating System

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 56) to restore your
operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files on your
computer.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the mouse or the
AC adapter.

Turn on your computer.3.

When the DELL4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

™

logo appears, press <F8>

53

Restoring Your Operating System

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process might take
an hour or more depending on the size of
the data to be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

54

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

55

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,

56

music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.

Performing Dell Factory Image Restore

Turn on the computer. 1.

When the DELL2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, restart your computer and
try again.

Select 3. Repair Your Computer.

The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

™

logo appears, press <F8>

Restoring Your Operating System

To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

57

Getting Help

If you experience a problem with your computer,

INSPIRON

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 37 for
information and procedures that pertain to
the problem your computer is experiencing.

See the 2.

Dell Technology Guide

available on your hard drive or at
support.dell.com/manuals for more
troubleshooting information.

See “Dell Diagnostics” on page 3. 46 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” 4.
on page 64.

Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on page 60
for a more extensive list of Dell Support online.

58

If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 63.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 63 and then see the contact
information for your region or go to

support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.

59

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

60

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.

For the telephone number to call your region,
see “Contacting Dell” on page 65.

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit www.dell.com. For the
telephone number to call your region or to speak
to a sales specialist, see “Contacting Dell” on
page 65.

61

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.

For the telephone number to call your region,
see “Contacting Dell” on page 65.

62

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 64), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 65).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

1

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.

Locating Your Service Tag

The Service Tag is located on a label at the bottom of your computer.

1

Service Tag

63

Getting Help

Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

64

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number •
(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region.2.

Select the appropriate service or support 3.
link based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you.

65

Finding More Information and Resources

If you need to: See:

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reinstall your operating system “System Recovery Media” on page 55

run a diagnostic program for your computer “Dell Diagnostics” on page 46

reinstall system software “My Dell Downloads” on page 44

find more about the Microsoft® Windows®
operating system and features

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

66

support.dell.com

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the bottom of your computer
the Dell Support Center. To launch the Dell

Support Center, click the icon in the task
bar

support.dell.com

Finding More Information and Resources

67

Basic Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer. For more detailed specifications, see the
at support.dell.com/manuals.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start→ Help and Support and select the option to view information about your
computer.

Comprehensive Specifications

Computer Model

Dell™ Inspiron™ 1012

Computer Information

Processor type Intel® Atom™ single core

System chipset Intel NM10 Express

68

Memory

Memory module
connector

Memory module
capacities

Memory
configurations
possible

Memory type 800 MHz DDR2 SODIMM

one user accessible
SODIMM connector

1 GB and 2 GB

1 GB and 2 GB

(runs at 667 MHz)

Basic Specications

Connectors

Audio one microphone-in

connector, one stereo
headphone/speaker
connector

Mini-Card one full Mini-Card slot

and two half Mini-Card
slots

Network adapter RJ45 connector

USB three 4-pin USB

2.0-compliant
connectors

VGA 15-hole connector

Antenna in MCX connector

Communications

Modem (optional) External V.92 56K USB

modem

Network adapter 10/100 Ethernet LAN on

system board

Wireless Bluetooth® wireless

technology, WLAN,
WWAN/GPS, WiMax

Camera

Camera resolution 1.3 megapixel

Video resolution 640 x 480 at 30 fps

(maximum)

69

Basic Specications

Display

Type 10.1” WSVGA Truelife

1024 x 600 WLED

10.1” HD Truelife
1366 x 768 WLED

Dimensions:

Height 222.72 mm (8.77 inches)

Width 125.28 mm (4.93 inches)

Diagonal 255.52 mm (10.10 inches)

Battery

3/6-cell “smart” lithium ion

Depth 60.62 mm (2.39 inches)

Height 22.56 mm (0.89 inches)

Width 206 mm (8.11 inches)

Weight 0.22 kg (0.48 lb) (3-cell)

0.38 kg (0.84 lb) (6-cell)

70

Battery

Voltage 11.1 VDC (3/6-cell)

Charge time when
the computer
is powered off
(approximate):

Operating time varies depending on

Coin-cell battery CR-2032

4.0 hours (3/6-cell)

operating conditions

AC Adapter

Input voltage 100–240 VAC

Input current 0.8 A or 1.0 A

Input frequency 50–60 Hz

Output power 30 W

Output current 1.58 A

Basic Specications

AC Adapter

Rated output
voltage

Temperature range:

Operating 0° to 40°C (32° to 104°F)

Storage –40° to 70°C (–40° to

19.0 VDC

158°F)

Physical

Height 25.5 mm to 32.8 mm

(0.98 inches to 1.29
inches)

Width 268 mm (10.6 inches)

Depth 196.6 mm (7.74 inches)

Weight (with 3-cell
battery):

configurable to
less than

1.25 kg (2.75 lbs)

Computer Environment

Temperature
range:

Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

71

Basic Specications

Computer Environment

Maximum vibration (using a random vibration
spectrum that simulates user environment):

Operating 0.66 GRMS

Non­operating

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):

Operating 110 G

Non­operating

72

1.30 GRMS

160 G

Computer Environment

Maximum shock (for operating: measured with
Dell Diagnostics running on the hard drive
and a 2-ms half-sine pulse; for non-operating:
measured with hard drive in head-parked
position and a 2-ms half-sine pulse):

Operating 110 GRMS

Non­operating

Altitude (maximum):

Operating –15.2 to 3048 m

Storage –15.2 to 10,668 m

Airborne
contaminant
level

160 GRMS

(–50 to 10,000 ft)

(–50 to 35,000 ft)

G2 or lower as defined by
ISA-S71.04-1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

73

INSPIRON

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory
model number Voltage Frequency

P04T 100-240 VAC 50-60 Hz 0.8 A or 1.0 A 19.0 VDC 1.58 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

74

Electricity
consumption Output voltage

Output
intensity

Index

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A

airflow, allowing 5

B

Basic specifications 68

before you call 63

C

calling Dell 63

computer capabilities 34

computer, setting up 5

customer service 59

D

damage, avoiding 5

DataSafe Online Backup 36

DellConnect 59

Dell Diagnostics 46

Dell Dock 35

Dell Factory Image Restore 56

Dell Support Center 43

Diagnostic Checklist 64

drivers and downloads 67

E

e-mail addresses

for technical support 60

F

finding more information 66

FTP login, anonymous 60

75

Index

H

hardware problems

diagnosing 46

Hardware Troubleshooter 46

help

getting assistance and support 58

I

Internet connection 16

ISP

Internet Service Provider 16

M

memory problems

solving 40

N

network connection

fixing 38

76

P

power problems, solving 39

power strips, using 6

products

information and purchasing 61

R

resources, finding more 66

restoring factory image 56

S

setting up internet connection

internet connection 17

shipping products

for return or repair 62

software features 34

software problems 41

support e-mail addresses 60

support sites

worldwide 60

System Messages 44

V

ventilation, ensuring 5

W

warranty returns 62

Windows

program compatibility wizard 41

wired network connection 7

wireless network connection 38

Index

77

09KKFDA00

Printed in the U.S.A.

www.dell.com | support.dell.com