In these instructions, various danger levels are employed to draw the
user’s attention to particular information. In so doing, we wish to
safeguard the user’s safety, obviate hazards and guarantee correct
operation of the appliance.
DANGER
Risk of a dangerous situation causing serious physical
injury.
WARNING
Risk of a dangerous situation causing slight physical
injury.
CAUTION
Risk of material damage.
Signals important information.
¼Signals a referral to other instructions or other pages in the
instructions.
1.1.2.Symbols used on the equipment
4
~
Protective earthing
Alternating current
Before installing and commissioning the device, read
carefully the instruction manuals provided.
Dispose of the used products in an appropriate recovery
and recycling structure.
03/12/2013 - 300026080-001-03
This appliance must be connected to the protective earth.
4
12
M002628-A
1. Introduction
1.2Abbreviations
AGC 10/15 AGC 15 AGC 25 AGC 35
Caution: danger, live parts.
Disconnect the mains power prior to any operations.
4 3CE: Collective conduit for sealed boiler
4 DHW: Domestic hot water
4 Interscenario switch: Home automation switch that can be used
to centralise and control several scenarios
4 Hi: Lower heating value LHV (Nett)
4 Hs: Higher heating value HHV (Gross)
4 PPS: Polypropylene hardly inflammable
4 PCU: Primary Control Unit - PCB for managing burner operation
4 PSU: Parameter Storage Unit - Parameter storage for PCBs
PCU and SU
4 SCU: Secondary Control Unit - control panel PCB
4 SU: Safety Unit - Safety PCB
4 3WV: 3-way valve
4 HL: High Load - DHW tank with plate exchanger
4 SL: Standard Load - DHW tank with coil
4 SHL: Solar High Load - Solar DHW tank with plate exchanger
4 SSL: Solar Standard Load - Solar DHW tank with coil
1.3General
1.3.1.Manufacturer’s liability
Our products are manufactured in compliance with the requirements
of the various applicable European Directives. They are therefore
delivered with [ marking and all relevant documentation.
In the interest of customers, we are continuously endeavouring to
make improvements in product quality. All the specifications stated in
this document are therefore subject to change without notice.
Our liability as the manufacturer may not be invoked in the following
cases:
4 Failure to abide by the instructions on using the appliance.
4 Faulty or insufficient maintenance of the appliance.
4 Failure to abide by the instructions on installing the appliance.
5
03/12/2013 - 300026080-001-03
AGC 10/15 AGC 15 AGC 25 AGC 351. Introduction
1.3.2.Installer’s liability
The installer is responsible for the installation and inital start up of the
appliance. The installer must respect the following instructions:
4 Read and follow the instructions given in the manuals provided
with the appliance.
4 Carry out installation in compliance with the prevailing legislation
and standards.
4 Perform the initial start up and carry out any checks necessary.
4 Explain the installation to the user.
4 If a maintenance is necessary, warn the user of the obligation to
check the appliance and maintain it in good working order.
4 Give all the instruction manuals to the user.
1.3.3.User’s liability
To guarantee optimum operation of the appliance, the user must
respect the following instructions:
1.4Certifications
4 Read and follow the instructions given in the manuals provided
with the appliance.
4 Call on qualified professionals to carry out installation and initial
start up.
4 Get your installer to explain your installation to you.
4 Have the required checks and services done.
4 Keep the instruction manuals in good condition close to the
appliance.
This appliance is not intended to be used by persons (including
children) whose physcial, sensory or mental capacity is impaired or
persons with no experience or knowledge, unless they have the
benefit, through the intermediary of a person responsible for their
safety, of supervision or prior instructions regarding use of the
appliance. Care should be taken to ensure that children do not play
with the appliance.
To prevent hazardous situations from arising, if the mains lead is
damaged it must be replaced by the original manufacturer, the
manufacturer’s dealer or another suitably skilled person.
Only qualified professionals are authorised to work on the
appliance and the installation.
4 Regularly check the water pressure in the installation (minimum
pressure 0.8 bar, recommended pressure between 0.08 and 1.5
bar).
4 Keep the appliance accessible at all times.
4 Never remove or cover labels and rating plates affixed to the
appliance. Labels and rating plates must be legible throughout the
entire lifetime of the appliance.
4 The appliance should be on Summer or Antrifreeze mode rather
than switched off to guarantee the following functions:
- Anti blocking of pumps
- Antifreeze protection
03/12/2013 - 300026080-001-03
8
3. DescriptionAGC 10/15 AGC 15 AGC 25 AGC 35
3Description
3.1Operating principle
3.1.1.Gas/air setting
Air is sucked in by the fan and the gas injected into the venturi
attached to the fan inlet. The fan rotation speed modulates and adapts
to thermal energy requirements thanks to the temperatures measured
by the various sensors. The gas and air are mixed in the venturi, which
enables operation at a constant ratio. The noise of the venturi is
absorbed by a silencer attached to its inlet. The gas/air mixture is
carried to the burner in the top of the exchanger, guided by the premix channel.
3.1.2.Combustion
The burner heats the heating water circulating in the heat
exchanger. At a return temperature lower than around 55°C, the flue
gases cool down to a temperature lower than the dew point, thus
causing the condensation of the water vapour contained in the flue
gases in the lower section of the heat exchanger. The heat released
during this condensation process (the latent heat or condensing heat)
is also transferred to the heating water. The cooled combustion gases
are evacuated via the combustion gas outlet flue. The condensation
water is evacuated via a siphon.
9
03/12/2013 - 300026080-001-03
C003072-C
18
19
16
17
15
14
13
12
11
1234
10
9
5
6
7
8
AGC 10/15 AGC 15 AGC 25 AGC 353. Description
3.2Main parts
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Flue gas discharge pipe
Flue gas measuring point
Heat exchanger
Ignition/ionization electrode
Box for the control PCBs
Control panel
Command module
Water pressure sensor
Circulation pump
Hydroblock
3-way valve
Safety valve
Casing
Expansion vessel
Combined venturi and gas valve unit
Fan
Air intake silencer
18
19
Mixer pipe
Automatic air vent
03/12/2013 - 300026080-001-03
10
A000866-A
bar
STD
t
02468 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
M
g
m
A
B
C
D
E
F
(
'
3. DescriptionAGC 10/15 AGC 15 AGC 25 AGC 35
3.3Control panel
3.3.1.Description of the keys
A
B
C
D
E
F
Temperature setting key (heating, DHW, swimming pool)
Operating mode selection key
DHW override key
Key to access the parameters reserved for the installer
Keys on which the function varies as and when selections
are made
Rotary setting button:
4Turn the rotary button to scroll through the menus or
modify a value
4Press the rotary button to access the selected menu
or confirm a value modification
11
03/12/2013 - 300026080-001-03
C002705-A
C002704-A
C002703-A
C002702-A
bar
r
STD
(
'
t
0 2 4 6 8 10 12 14 16 1822 2420
C002696-A
p
b
AUTO
x
c
r
j
L
g
m
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002701-B
p
b
AUTO
x
c
r
j
M
g
m
AGC 10/15 AGC 15 AGC 25 AGC 353. Description
3.3.2.Description of the display
Key functions
n
>
(
’
?
f
STD
b
Access to the various menus
Used to scroll through the menus
Used to scroll through the parameters
The symbol is displayed when help is available
Used to display the curve of the parameter selected
Reset of the time programmes
Selection of comfort mode or selection of the days to be
programmed
v
Selection of reduced mode or deselection of the days to
be programmed
j
ESC
Back to the previous level
Back to the previous level without saving the
modifications made
t
Flame output level
n
Manual reset
The whole symbol flashes: The burner starts up but the
flame is not yet present
Part of the symbol flashes: Output is increasing
Steady symbol: The required output has been reached
Part of the symbol flashes: Output is dropping
03/12/2013 - 300026080-001-03
12
L000200-A
L000201-A
L000198-A
L000199-A
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
L000197-A
p
b
AUTO
x
c
r
j
M
g
m
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002697-B
p
b
AUTO
x
c
r
j
M
g
m
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002698-B
p
b
AUTO
x
c
r
j
M
g
m
3. DescriptionAGC 10/15 AGC 15 AGC 25 AGC 35
Solar (If connected)
n
u
The solar load pump is running
The top part of the tank is reheated to the tank set point
The entire tank is reheated to the tank set point
The entire tank is reheated to the solar tank set point
The tank is not loaded - Presence of the solar control
system
Operating modes
n
p
Summer mode: The heating is off. Domestic hot water
continues to be produced
b
WINTER mode: Heating and domestic hot water working
AUTO
x
m
g
m
Operation in automatic mode according to the timer
programme
Comfort mode: The symbol is displayed when a DAY
override (comfort) is activated
4Flashing symbol: Temporary override
4Steady symbol: Permanent override
Reduced mode: The symbol is displayed when a NIGHT
override (reduced) is activated
4Flashing symbol: Temporary override
4Steady symbol: Permanent override
Holiday mode: The symbol is displayed when a HOLIDAY
override (antifreeze) is activated
4Flashing symbol: Holiday mode programmed
4Steady symbol: Holiday mode active
Manual mode: The boiler operates with the displayed set
point. All of the pumps operate. The 3-way valves are not
controlled.
13
03/12/2013 - 300026080-001-03
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002708-A
p
b
AUTO
x
c
r
j
M
g
m
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002707-A
p
b
AUTO
x
c
r
j
M
g
m
bar
STD
t
0 2 4 6 8 10 12 14 16 1822 2420
C002699-B
p
b
AUTO
x
c
r
j
M
g
m
AGC 10/15 AGC 15 AGC 25 AGC 353. Description
System pressure
n
bar
Pressure indicator: The symbol is displayed when a water
pressure sensor is connected.
4Flashing symbol: The water pressure is insufficient.
4Steady symbol: The water pressure is sufficient.
l
Water pressure level
4R: 0,9 to 1,1 bar
4E: 1,2 to 1,5 bar
4Z: 1,6 to 1,9 bar
4A: 2,0 to 2,3 bar
4l: > 2,4 bar
Domestic Hot Water override
n
A bar is displayed when a DHW override is activated:
4Flashing bar: Temporary override
4Steady bar: Permanent override
Other information
n
r
The symbol is displayed when domestic hot water
production is running.
w
Valve indicator: The symbol is displayed when a 3-way
valve is connected.
4x: 3-way valve opens
4c: 3-way valve closes
M
The symbol is displayed when the pump is operating.
Name of the circuit for which the parameters are
displayed.
03/12/2013 - 300026080-001-03
14
bar
1
1
2
2
r
c
STD
(
'
t
v
0 2 4 6 8 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
L
g
m
#MEASURES
#CHOICE TIME PROG.
#TIME PROGRAM
#SETTING
#TIME .DAY
a
C002220-B-04
bar
1
1
2
2
r
c
STD
(
'
t
v
0 2 4 6 8 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
L
g
m
CURRENT PROG.B
CURRENT PROG.C
P2
P3
a
C002221-C-04
bar
1
1
2
2
r
c
STD
(
'
t
v
0 2 4 6 8 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
L
g
m
CURRENT PROG.C
"Choice of the timeprogram
applied C"
P4
a
C002222-C-04
bar
1
1
2
2
r
c
STD
(
'
t
v
0 2 4 6 8 10 12 14 1618222420
p
b
AUTO
x
c
r
j
M
g
m
LUNDI11:45
C002224-D-04
2x
3. DescriptionAGC 10/15 AGC 15 AGC 25 AGC 35
3.3.3.Browsing in the menus
1. To select the desired menu, turn the rotary button.
2. To access the menu, press the rotary button.
To go back to the previous display, press the key j.
3. To select the desired parameter, turn the rotary button.
4. To modify the parameter, press the rotary button.
To go back to the previous display, press the key j.
5. To modify the parameter, turn the rotary button.
6. To confirm, press the rotary button.
To cancel, press key
h
.
7. To go back to the main display, press key j2 times.
It is possible to use the ( and ’ keys instead of the rotary
button.
15
03/12/2013 - 300026080-001-03
822 2420
l
0
C003159-A
Français - Deutsch - English Italiano - Espanol - Nederlands
2. The first time the boiler is powered up, the LANGUAGE menu is
displayed. Select the desired language by turning the rotary
button.
3. To confirm, press the rotary button.
The boiler will begin an automatic venting-programme (which lasts
approx. 3 minutes) and will do this every time the power supply is
isolated. If there is a problem, the error is displayed on the screen.
4. Check the water pressure in the installation shown on the control
panel display.
4.2Reading out measured values
The various values measured by the appliance are displayed in the
#MEASURES menu.
1. To access user level: Press the > key.
2. Select the menu #MEASURES.
If the water pressure is lower than 0,8 bar, more water
should be added. If necessary, top up the water level in the
heating system (recommended hydraulic pressure
between 1,5 and 2,0 bar).
4
Turn the rotary button to scroll through the menus or
modify a value.
4Press the rotary button to access the selected menu
or confirm a value modification.
For a detailed explanation of menu browsing, refer to
Water temperature of the swimming pool on circuit B°C
(1)
Water temperature of the swimming pool on circuit C°C
(1)
Temperature of the flow water in circuit B°C
(1)
Temperature of the flow water in circuit C°C
(1)
Temperature of the system flow water if multi-generator°C
(1)
Water temperature in the bottom of the DHW tank°C
(1)
Water temperature in the second DHW tank connected to the AUX circuit°C
Water temperature in the second DHW tank connected to circuit A°C
(1)
Temperature of the hot water produced by solar power (TS)°C
(1)
Solar panel temperature (TC)°C
(1)
Solar energy accumulated in the tankkWh
Temperature of the boiler return water°C
Fan rotation speedrpm
Instantaneous boiler output (0%: Burner off or running at minimum output)%
Estimated boiler energy in heating modekWh
Estimated boiler energy in DHW modekWh
Number of burner starts (not restartable)
The meter is incremented by 8 every 8 start-ups
RUNTIME
Number of burner operation hours (not restartable)
h
The meter is incremented by 2 every 2 hours
IN 0-10V
(1)
SEQUENCE
CTRLSoftware control number
(1) The parameter is only displayed for the options, circuits or sensors actually connected.
(2) The parameter is only displayed if the function is activated (parameter ENERGY METER in the #CONFIGURATION menu)
To set the various heating, DHW and swimming pool temperatures,
proceed as follows:
1. Press the C key.
2. To select the desired parameter, turn the rotary button.
3. To modify the parameter, press the rotary button.
To go back to the previous display, press the key j.
4. To modify the parameter, turn the rotary button.
5. To confirm, press the rotary button.
To cancel, press key
h
.
Menu C
ParameterAdjustment range DescriptionFactory setting
DAY TEMP.A
NIGHT TEMP.A
DAY TEMP.B
NIGHT TEMP.B
DAY TEMP.C
NIGHT TEMP.C
DHW TEMP.
(1)
(1)
(1)
(1)
(1)
TEMP.TANK AUX
DHW A TEMP.
(1)
TEMP.SOL.TANK
(2)
SWIMMING P.T.B
SWIMMING P.T.C
WATER T.NIGHT
WATER T.NIGHTAUX
WATER T.NIGHT.A
(1) The parameter is only displayed for the options, circuits or sensors actually connected.
(2) The menu is only displayed if the solar control system is connected
5 to 30 °CDesired room temperature in comfort periods on circuit A20 °C
5 to 30 °CDesired room temperature in reduced periods on circuit A16 °C
5 to 30 °CDesired room temperature in comfort periods on circuit B20 °C
5 to 30 °CDesired room temperature in reduced periods on circuit B16 °C
5 to 30 °CDesired room temperature in comfort periods on circuit C20 °C
5 to 30 °CDesired room temperature in reduced periods on circuit C16 °C
10 to 80 °CDesired domestic hot water temperature in the DHW circuit55 °C
(1)
10 to 90 °CDesired domestic hot water temperature in the auxiliary circuit 55 °C
10 to 90 °CDesired domestic hot water temperature in circuit A55 °C
(1)
20 to 80 °CMaximum load temperature of the tank’s solar zone65 °C
(1)
HG / 0.5 to 39 °CDesired temperature for swimming pool B20 °C
(1)
HG / 0.5 to 39 °CDesired temperature for swimming pool C20 °C
10 to 80 °CDesired domestic hot water temperature in the DHW circuit10 °C
10 to 90 °CDesired domestic hot water temperature in the auxiliary circuit 10 °C
10 to 90 °CDesired domestic hot water temperature in circuit A10 °C
2. To select the desired parameter, turn the rotary button.
3. To modify the parameter, press the rotary button.
To go back to the previous display, press the key j.
4. To modify the parameter, turn the rotary button.
5. To confirm, press the rotary button.
To cancel, press key h.
Menu MODE
ParameterAdjustment range DescriptionFactory setting
AUTOMATIQUE
DAY
NIGHT
HOLIDAYS
SUMMER
MANUEL
FORCE AUTO
(1) The start and end days and the number of days are calculated in relation to each other.
(2) The parameter is only displayed if a room sensor is connected.
7/7, xx:xxComfort mode is forced until the time indicated or all the time (7/7). Present time + 1
7/7, xx:xxReduced mode is forced until the time indicated or all the time
7/7, 1 to 364The antifreeze mode is active on all boiler circuits.
(2)
YES / NOAn operating mode override is activated on the remote control
The comfort ranges are determined by the timer programme.
(7/7).
Number of days’ holiday: xx
heating OFF: xx:xx
Restarting: xx:xx
The heating is off.
Domestic hot water continues to be produced.
The generator operates according to the set point setting. All of
the pumps operate. Option of setting the set point by simply
turning the rotary button.
(option).
To force all circuits to run on AUTOMATIQUE mode, select
Do not switch off the mains supply to the appliance. If the
central heating system is not used for a long period, we
recommend activating the HOLIDAYS mode (to ensure
the anti-grip of the heating pump).
When the heating water temperature in the boiler is too low, the
integrated boiler protection system starts up. This protection functions
as follows:
4 If the water temperature is lower than 7°C, the heating pump starts
up.
4 If the water temperature is lower than 4°C, the boiler starts up.
4 If the water temperature is higher than 10°C, the boiler shuts down
and the circulation pump continues to run for a short time.
4 If the water temperature in the storage tank is less than 4°C, it is
The boiler does not require a lot of maintenance. Nevertheless, we
recommend having the boiler inspected and serviced at regular
intervals.
4 Maintenance and cleaning of the boiler must be carried out at least
once a year by a qualified technician.
4 Have the flues swept at least once a year or more, depending on
the regulations in force in your country.
CAUTION
4Maintenance operations must be done by a qualified
engineer.
4We recommend taking out a maintenance contract.
4Only original spare parts must be used.
4Make certain that the flues and chimneys are
connected, in good condition and not blocked.
4Do not modify nor block the condensate outlet(s).
4If a neutralisation system is installed, follow the
instructions delivered with the neutralisation system
for cleaning and servicing of this system.
5.2Periodic checks
The boiler displays a message whenever maintenance is necessary.
1. When the message, REVISION, is displayed, press ? to display
the installer’s telephone number (only if the installer has input this
parameter).
2. Contact the fitter.
3. Have the required checks and services done.
4 Check the water pressure in the installation (MEASURE mode).
If the water pressure is lower than 0,8 bar, more water
should be added. If necessary, top up the water level in the
heating system (recommended hydraulic pressure
between 1,5 and 2,0 bar).
4 Carry out a visual check for the presence of any water leaks.
4 Open and close the radiator valves several times a year (this
prevents the valves from seizing up).
4 Clean the outside of the boiler using a damp cloth and a light
detergent.
CAUTION
Only a qualified professional is authorised to clean the
inside of the boiler.
27
03/12/2013 - 300026080-001-03
AGC 10/15 AGC 15 AGC 25 AGC 356. Troubleshooting
6Troubleshooting
6.1Anti-hunting
When the boiler is in Anti-short-cycle operating mode, the symbol ?
flashes.
1. Press the "?" key.
The message Operation assured when the restart temperaturewill be reached is displayed.
This message is not an error message but an item of
information.
6.2Messages (Code type Bxx or Mxx)
Code
B00BL.PSU ERROR
B01BL.BOILER MAX
B02BL.HEATING SPEED
MessagesDescriptionChecking / solution
In the case of failure, the control panel displays a message and a
corresponding code.
1. Make a note of the code displayed.
The code is important for the correct and rapid diagnosis of the
type of failure and for any technical assistance that may be
needed.
2. Switch the boiler off and switch back on.
The boiler starts up again automatically when the reason for the
blocking has been removed.
3. If the code is displayed again, correct the problem by following the
instructions in the table below:
The PSU PCB is incorrectly
configured
Maximum flow temperature
exceeded
The increase in flow temperature
has exceeded its maximum limit
Parameter error on the PSU PCB
4Contact the professional who takes care of
maintenance of the appliance
The water flow in the installation is insufficient
4Check the circulation (direction, pump, valves)
The water flow in the installation is insufficient
4Check the circulation (direction, pump, valves)
4Check the water pressure
Sensor error
B07BL.DT OUTL RET.
03/12/2013 - 300026080-001-03
Maximum difference between
the flow and return temperature
exceeded
4Contact the professional who takes care of
maintenance of the appliance
The water flow in the installation is insufficient
4Check the circulation (direction, pump, valves)
4Check the water pressure
Sensor error
4Contact the professional who takes care of
maintenance of the appliance
28
6. TroubleshootingAGC 10/15 AGC 15 AGC 25 AGC 35
CodeMessagesDescriptionChecking / solution
B08BL.RL OPEN
The RL inlet on the PCU PCB
terminal block is open
Parameter error
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
B09BL.INV.L/N
B10
BL.SC.IN.OPEN
B11
4Contact the professional who takes care of maintenance of the appliance
The BL inlet on the PCU PCB
terminal block is open
The contact connected to the BL inlet is open
4Contact the professional who takes care of
maintenance of the appliance
Parameter error
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
B13BL. PCU COM
Communication error with the
SCU PCB
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
SCU PCB not installed in the boiler
B14BL.WATER MIS.
B15BL.GAS PRESS
B16
BL.BAD SU
B17BL.BAD PSU
B18BL.BAD PSU
B19BL.NO CONFIG
B21BL.COM SU
B22BL.FLAME LOS
4Contact the professional who takes care of
maintenance of the appliance
The water pressure is lower than
0,8 bar
Not enough water in the circuit
4Top up the installation with water
Gas pressure too lowIncorrect setting of the gas pressure switch on the SCU
PCB
4Check that the gas valve is fully opened
4Contact the professional who takes care of
maintenance of the appliance
The SU PCB is not recognisedWrong SU PCB for this boiler
4Contact the professional who takes care of
maintenance of the appliance
The parameters saved on the
PCU PCB are impaired
Parameter error on the PCU PCB
4Contact the professional who takes care of
maintenance of the appliance
The PSU PCB is not recognised Wrong PSU PCB for this boiler
4Contact the professional who takes care of
maintenance of the appliance
The boiler has not been
configured
The PSU PCB has been changed
4Contact the professional who takes care of
maintenance of the appliance
Communication error between
the PCU and SU PCBs
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
No flame during operationNo ionization current
B25
BL.SU ERROR
B26BL.DHW. S.
29
Internal error on the SU PCB
The DHW tank sensor is
disconnected or short circuited
4Check that the gas valve is fully opened
4Contact the professional who takes care of
maintenance of the appliance
4Contact the professional who takes care of
maintenance of the appliance
4Contact the professional who takes care of
maintenance of the appliance
03/12/2013 - 300026080-001-03
bar
1
1
2
2
r
c
STD
(
t
v
0 2 4 6 8 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
M
g
m
SUNDAY 11:45
TEMP. : 68°
PCU. COM. FAIL. D27
C002604-B-04
AGC 10/15 AGC 15 AGC 25 AGC 35
CodeMessagesDescriptionChecking / solution
B27BL.DHW INST
The sensor on the plate
exchanger outlet is disconnected
4Contact the professional who takes care of
maintenance of the appliance
or short circuited
B28BL.BAD.CONFIG
An HL tank is detected whilst the
boiler cannot control it.
This message disappears after
10 seconds if the boiler can
4Wait for 10 seconds to see whether the error persists
4Contact the professional who takes care of
maintenance of the appliance
control the HL tank
B29 to
B34
M04REVISION
BL.UNKNOWN Bxx
Incorrect configuration of the
PCU
4Contact the professional who takes care of
maintenance of the appliance
A service is requiredThe date programmed for the service has been reached
4If the symbol ? flashes, press key ?. The installer’s
contact details are displayed.
4Contact the professional who takes care of
maintenance of the appliance
M05REVISION A
M06
REVISION B
M07REVISION C
An A, B or C service is required The date programmed for the service has been reached
4If the symbol ? flashes, press key ?. The installer’s
contact details are displayed.
4Contact the professional who takes care of
maintenance of the appliance
M20DISGAS
A boiler vent cycle is underwaySwitching the boiler on
6. Troubleshooting
FL.DRY.B XX DAYS
FL.DRY.C XX DAYS
FL.DRY.B+C XX
Floor drying is active
XX DAYS = Number of days’
floor drying remaining.
DAYS
M23CHANGE OUTSI.S
The outside temperature sensor
is defective.
6.3Faults (Code type Lxx or Dxx)
In the event of operational failure, the control panel flashes and
displays an error message and a corresponding code.
1. Make a note of the code displayed.
The code is important for the correct and rapid diagnosis of the
type of failure and for any technical assistance that may be
needed.
2. Press the t key. If the code is displayed again, switch off the boiler
and then switch it back on.
4Wait 3 minutes
Floor drying is underway. Heating on the circuits not
concerned is shut down.
4Contact the professional who takes care of
maintenance of the appliance
Change the outside radio temperature sensor.
03/12/2013 - 300026080-001-03
30
bar
1
1
2
2
r
c
STD
(
'
t
v
02 4 6 8 10 12 14 16 1822 2420
p
b
AUTO
x
c
r
j
M
g
m
SUNDAY 11:45
TEMP.: 68°
PCUCOM.FAIL D27
C002302-D-04
6. TroubleshootingAGC 10/15 AGC 15 AGC 25 AGC 35
3. Press the ? key. Follow the instructions displayed to solve the
problem.
4. Consult the meaning of the codes in the table below:
Code FaultsCause
of the
fault
L00PSU FAIL
L01PSU PARAM FAIL
L02DEF.OUTLET S.
L03DEF.OUTLET S.
L04DEF.OUTLET S.
PCUPSU PCB not connectedBad connection
PCUThe safety parameters are incorrect Bad connection
PCUThe boiler flow sensor has short-
PCUThe boiler flow sensor is on an open
PCUBoiler temp too lowBad connection
DescriptionChecking / solution
PSU PCB faulty
4Contact the professional who takes care of
maintenance of the appliance
PSU PCB faulty
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
circuited
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
circuit
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
L05STB OUTLET
L06BACK S.FAILURE
31
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
PCUBoiler temperature too highBad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
PCUThe return temperature sensor has
short-circuited
Bad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
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AGC 10/15 AGC 15 AGC 25 AGC 356. Troubleshooting
Code FaultsCause
of the
fault
L07BACK S.FAILURE
L08BACK S.FAILURE
L09STB BACK
L10DT RET-DEP>MAX
PCUThe return temperature sensor is on
PCUReturn temperature too lowBad connection
PCUReturn temperature too highBad connection
PCUDifference between the flow and
DescriptionChecking / solution
Bad connection
an open circuit
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
Bad connection
return temperatures insufficient
Sensor fault
L11DEP-RET>MAX
L12STB OPEN
PCUDifference between the flow and
return temperatures too great
PCUMaximum boiler temperature
exceeded (STB thermostat
maximum)
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
Bad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
Bad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
No water circulation
4Vent the air in the heating system
4Check the circulation (direction, pump,
valves)
4Check the water pressure
03/12/2013 - 300026080-001-03
32
6. TroubleshootingAGC 10/15 AGC 15 AGC 25 AGC 35
Code FaultsCause
of the
fault
L14BURNER FAILURE
L16
PARASIT FLAME
L17VALVE FAIL
PCU5 burner start-up failuresNo ignition
PCUDetection of a parasite flameIonization current present even though there is no
PCUProblem on the gas valveSU PCB faulty
DescriptionChecking / solution
4Contact the professional who takes care of
maintenance of the appliance
Ignition arc, but no flame formation
4Check that the gas valve is fully opened
4Contact the professional who takes care of
maintenance of the appliance
Presence of the flame but insufficient ionization
(<3 µA)
4Check that the gas valve is fully opened
4Contact the professional who takes care of
maintenance of the appliance
flame
Ignition transformer defective
Gas valve defect
The burner remains very hot: CO2 too high
4Contact the professional who takes care of
maintenance of the appliance
L34FAN FAILURE
L35BACK>BOIL FAIL
L36I-CURRENT FAIL
L37
SU COM.FAIL
L38PCU COM.FAIL
L39BL OPEN FAIL
4Contact the professional who takes care of
maintenance of the appliance
PCUThe fan is not running at the right
speed
Bad connection
Fan defective
4Contact the professional who takes care of
maintenance of the appliance
PCUFlow and return reversedBad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Water circulation direction reversed
4Check the circulation (direction, pump,
valves)
PCUThe flame went out more than 5
times in 24 hours while the burner
was operating
No ionization current
4Check that the gas valve is fully opened
4Contact the professional who takes care of
maintenance of the appliance
PCUCommunication failure with the SU
PCB
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
PCUCommunication failure between the
PCU and SCU PCBs
Bad connection
SCU PCB not connected or faulty
4Contact the professional who takes care of
maintenance of the appliance
PCUThe BL inlet opened for a short time Bad connection
External cause
Parameter incorrectly set
33
4Contact the professional who takes care of
maintenance of the appliance
03/12/2013 - 300026080-001-03
AGC 10/15 AGC 15 AGC 25 AGC 356. Troubleshooting
Code FaultsCause
of the
fault
L40TEST.HRU.FAIL
L250 DEF.WATER MIS.
L251
MANOMETRE FAIL
D03
OUTL S.B FAIL.
D04
OUTL S.C FAIL.
D05OUTSI.S.FAIL.
D07AUX.SENS.FAIL
PCUHRU/URC unit test errorBad connection
PCUThe water pressure is too lowHydraulic circuit incorrectly vented
PCUFault on the water pressure sensorWiring problem
SCUCircuit B flow sensor fault
SCUOutside temperature sensor fault
SCUAuxiliary sensor faultBad connection
DescriptionChecking / solution
External cause
Parameter incorrectly set
4Contact the professional who takes care of
maintenance of the appliance
Water leak
Measurement error
4Top up with more water if necessary
4Reset the boiler
The manometer is defect
Sensor pcb defect
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
Circuit C flow sensor fault
Remarks:
The circuit pump is running.
The 3-way valve motor on the circuit
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
is no longer powered and can be
adjusted manually.
Bad connection
Remarks:
The boiler operates on BOILERMAX temperature.
The valve setting is no longer
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
ensured but monitoring the
maximum temperature of the circuit
after the valve is ensured.
Valves may be manually operated.
Reheating the domestic hot water
remains ensured.
Sensor fault
D09DHW S.FAILURE
D11
ROOM S.A FAIL.
D12
ROOM S.B FAIL.
D13
ROOM S.C FAIL.
D14MC COM.FAIL
03/12/2013 - 300026080-001-03
SCUDomestic hot water sensor fault
Remarks:
Heating of domestic hot water is no
longer ensured.
The load pump operates.
The load temperature of the dhw
tank is the same as the boiler.
SCUA room temperature sensor fault
B room temperature sensor fault
C room temperature sensor fault
Note:
The circuit concerned operates
without any influence from the room
sensor.
SCUCommunication failure between the
SCU PCB and the boiler radio
module
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
4Contact the professional who takes care of
maintenance of the appliance
Boiler module failure
4Contact the professional who takes care of
maintenance of the appliance
34
6. TroubleshootingAGC 10/15 AGC 15 AGC 25 AGC 35
Code FaultsCause
of the
fault
D15ST.TANK S.FAIL
D16
SWIM.B S.FAIL
D16
SWIM.C S.FAIL
D17DHW 2 S.FAIL
D18ST.TANK S.FAIL
D19SOL.COL.S.FAIL
D20SOL COM.FAIL
SCUStorage tank sensor fault
SCUSwimming pool sensor fault circuit B
SCUSensor fault tank 2Bad connection
SCUSolar tank sensor faultBad connection
SCUHeader sensor faultBad connection
SCUInterruption in communication between the SCU PCB and the solar control system
DescriptionChecking / solution
Bad connection
Note:
The hot water storage tank reheating
operation is no longer assured.
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Bad connection
Swimming pool sensor fault circuit C
Note:
Swimming pool reheating is always
done during the circuit’s comfort
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
period.
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
Sensor fault
4Contact the professional who takes care of
maintenance of the appliance
D27PCU COM. FAIL
D325 RESET:ON/OFF
D37
TA-S SHORT-CIR
D38TA-S DISCONNEC
D99DEF.BAD PCU
4Contact the professional who takes care of maintenance of the appliance
SCUCommunication failure between the SCU and PCU PCBs
4Contact the professional who takes care of maintenance of the appliance
SCU5 resets done in less than an hour
4Switch the boiler off and switch back on
4If the boiler does not start after several resets (5 attempts possible), contact your
heating engineer and inform him of the error message displayed
SCUThe Titan Active System® is short-circuited
4Contact the professional who takes care of maintenance of the appliance
Remarks:
Domestic hot water production has stopped but can nonetheless be restarted using key
r.
The tank is no longer protected.
If a tank without Titan Active System® is connected to the boiler,check that the TAS
simulation connector (delivered with package AD212) is fitted to the sensor card.
SCUThe Titan Active System® is on an open circuit
4Contact the professional who takes care of maintenance of the appliance
Remarks:
Domestic hot water production has stopped but can nonetheless be restarted using key
r.
The tank is no longer protected.
If a tank without Titan Active System® is connected to the boiler,check that the TAS
simulation connector (delivered with package AD212) is fitted to the sensor card.
SCUThe SCU software version does not recognise the PCU connected
35
4Contact the professional who takes care of maintenance of the appliance
4 Keep the room in which the boiler is installed well ventilated.
4 Do not block ventilation outlets.
4 Do not cover the radiators. Do not hang curtains in front of the
radiators.
4 Install reflective panels behind the radiators to prevent heat
losses.
4 Insulate the pipes in rooms that are not heated (cellars and lofts).
4 Close the radiators in rooms not in use.
4 Do not run hot (or cold) water pointlessly.
4 Install a water-saving shower head to save up to 40 % energy.
4 Take showers rather than baths. A bath consumes twice as much
water and energy.
8.2Recommendations
The remote control is available in the following versions:
4 Wire
4 Radio
The setting of the control panel and/or of the remote control has a
considerable influence on energy consumption.
A few tips:
4 In the room in which the room thermostat is installed, it’s advised
not to use thermostatic valve radiators. If a thermostatic valve is
used the valve must be fully opened.
4 Completely closing and opening thermostatic valve radiators
causes undesirable temperature fluctuations. Open and close
thermostatic valves in small steps.
4 Lower the temperature to around 20°C. This reduces heating costs
and energy consumption.
4 Lower the temperature when you air the rooms.
4 When setting a time schedule , bear days when you are absent
and holidays in mind.
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38
9. Warranty
9Warranty
9.1General
9.2Warranty terms
AGC 10/15 AGC 15 AGC 25 AGC 35
You have just purchased one of our appliances and we thank you for
the trust you have placed in our products.
Please note that your appliance will provide good service for a longer
period of time if it is regularly checked and maintained.
Your installer and our customer support network are at your disposal
at all times.
The following provisions are not exclusive of the buyer being able
benefit from the legal provisions applicable regarding hidden defects
in the buyer’s country.
Starting from the purchase date shown on the original installer’s
invoice, your appliance has a contractual guarantee against any
manufacturing defect.
The length of the guarantee is mentioned in the price catalogue.
The manufacturer is not liable for any improper use of the appliance
or failure to maintain or install the unit correctly (the user shall take
care to ensure that the system is installed by a qualified engineer).
In particular, the manufacturer shall not be held responsible for any
damage, loss or injury caused by installations which do not comply
with the following:
4 applicable local laws and regulations,
4 specific requirements relating to the installation, such as national
and/or local regulations,
4 the manufacturer’s instructions, in particular those relating to the
regular maintenance of the unit,
4 the rules of the profession.
The warranty is limited to the exchange or repair of such parts as have
been recognised to be faulty by our technical department and does
not cover labour, travel and carriage costs.
The warranty shall not apply to the replacement or repair of parts
damaged by normal wear and tear, negligence, repairs by unqualified
parties, faulty or insufficient monitoring and maintenance, faulty
power supply or the use of unsuitable fuel.
39
Sub-assemblies such as motors, pumps, electric valves etc. are
guaranteed only if they have never been dismantled.
The legislation laid down by european directive 99/44/EEC,
transposed by legislative decree No. 24 of 2 February 2002 published
in O.J. No. 57 of 8 March 2002, continues to apply.
03/12/2013 - 300026080-001-03
AGC 10/15 AGC 15 AGC 25 AGC 359. Warranty
03/12/2013 - 300026080-001-03
40
AD001-AI
DUEDI S.r.l.
DE DIETRICH SERVICE
BDR Thermea (Czech republic) s.r.o
www.duediclima.it
www.dedietrich.cz
Distributore Ufficiale Esclusivo
De Dietrich-Thermique Italia
www.dedietrich-heiztechnik.com
Freecall 0800 / 201608
Jeseniova 2770/56
130 00 Praha 3
+49 (0)25 72 / 9161-0
+49 (0)25 72 / 9161-102
info@remeha.de
Via Passatore, 12 - 12010
San Defendente di Cervasca
CUNEO