Datamax-O'Neil C32-00-46900006 User Manual
Operator’s Manual
Copyright Information
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
Ethernet is a registered trademark of Xerox Corporation.
All other brand and product names are trademarks, service marks, registered trademarks,
or registered service marks of their respective companies.
Limitation of Liability
In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or
consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s
products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised
of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the
customer of the purchaser hereunder shall in no event exceed the total amounts paid to
Datamax-O’Neil hereunder by the purchaser for a defective product.
In no event shall Datamax-O’Neil be liable to the purcha ser for any damages resulting from
or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the
computer hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in
those states the foregoing limitations may not apply. The warranties here give you specific
legal rights, and you may have other legal rights which vary from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to
duplicate, or copy the Firmware or the information contained in the non-volatile or
programmable memory. The firmware (Software) is protected by applicable copyright
laws and Licensor retains all rights not expressly granted. In no event will Licensor or its
suppliers be liable for any damages or loss, including direct, incidental, economic, special, or
consequential damages arising out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the
purchaser’s personal use, without the expressed written permission of Datamax-O’Neil
Corporation.
All rights reserved
Copyright © 2013, Datamax-O’Neil
Part Number 88-2329-01, Revision R
Agency Compliance and Approvals
C US
Listed
FCC: This device complies with FCC CFR 47 Part 15 Class A.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions in this manual, it may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at their own expense.
UL60950-1: 2003 2nd Edition Information Technology Equipment
CSA C22.2 No. 60950-1-07 2nd Edition
The manufacturer declares under sole responsibility that this product conforms to the
following standards or other normative documents:
EMC: 2004/108/EC
EN 55022 (2006, A1 :2007) Class B
EN 50024 (1998, A1:2001, A2:2003)
Safety: This product complies with IEC 60950-1, 2nd Edition, 2005-12
ROHS: 2002/95/EC
LVD: 2006/95/EC
Customs Union – Russia, Kazakhstan, Belarus
GB4943.1-2011, GB9254-2008, and GB17625.1-2003
H-4212 and H-6308 models:
The foregoing equipment has been registered under the Clause 3, Article 58-2 of Radio
Waves Act
Important Safety Instructions
The exclamation point within an equilateral triangle is intended to alert you to
the presence of important operating and maintenance instructions.
This unit has been carefully designed to provide years of safe, reliable performance. As with
all electrical equipment, however, there are some basic precautions that you should follow
to avoid personal injury or printer damage:
Before using the printer, carefully read all the installation and operating instructions.
Observe all warning instruction labels on the printer.
Install the printer on a flat, firm surface.
Do not place the printer upon or near a heat source.
Never insert anything into the ventilation slots and openings of the printer.
Do not use the printer near water or spill liquid into it.
Ensure that the AC power source matches the ratings listed for the printer. (If
unsure, check with your dealer or local utility provider.)
Do not step on the AC power cord. If the AC power cord becomes damaged or
frayed, replace it immediately.
If the printer needs repair, consult only qualified, trained service personnel. No user-
serviceable parts are inside; do not remove the cover.
Special Instructions
The green check box is intended to alert you to notable details regarding
printer operation or to conventions used within this manual.
Applicability
The procedures, functions, and parameters described in this document are written according
to an Application Version of printer firmware. To identify the Application Version that
corresponds to this text, see Print Configuration in Section 4.3.5. To update the Application
Version of your printer, visit our website at www.datamax-oneil.com
to download firmware.
Contents
Overview.....................................................................................................1
1.1 About the Printer ............................................................................... 1
1.1.1 Standard Features .................................................................... 1
1.1.2 Optional Features ..................................................................... 3
Getting Started ...........................................................................................7
2.1 Unpacking ........................................................................................ 7
2.1.1 Additional Requirements........................................................... 8
2.2 Installation ....................................................................................... 8
2.2.1 Connecting the Power Cord........................................................ 8
2.2.2 Connecting an Interface Cable.................................................... 9
2.2.3 Connecting to the SDIO Slot and USB Host Ports......................... 10
Setting up the Printer ............................................................................... 13
3.1 Media Loading................................................................................. 13
3.1.1 Internal Media Sources........................................................... 15
3.1.2 External Media Sources .......................................................... 17
3.1.3 Rewinding Media ................................................................... 19
3.2 Media Sensor Adjustment ................................................................. 25
3.3 Ribbon Loading ............................................................................... 26
3.4 Quick Calibration ............................................................................. 29
3.5 Print Quality Controls ....................................................................... 29
Using the Control Panel.............................................................................31
4.1 Layout ........................................................................................... 31
i
4.1.1 The Display ........................................................................... 32
4.1.2 Keypad Functions ................................................................... 33
4.2 The System Menu............................................................................ 34
4.2.1 Media Settings ....................................................................... 35
4.2.2 Print Control .......................................................................... 38
4.2.3 Printer Options....................................................................... 40
4.2.4 System Settings ..................................................................... 51
4.2.5 Communications..................................................................... 61
4.2.6 Diagnostics............................................................................ 69
4.2.7 MCL Options .......................................................................... 72
4.3 The Test Menu ................................................................................ 73
4.3.1 Print Quality Label .................................................................. 73
4.3.2 Ribbon Test Label................................................................... 74
4.3.3 Test Label ............................................................................. 74
4.3.4 Validation Label...................................................................... 74
4.3.5 Print Configuration.................................................................. 75
4.3.6 Print Last Label ...................................................................... 75
4.3.7 User-Defined Label ................................................................. 75
Operating, Adjusting and Maintaining the Printer.....................................77
5.1 Displayed Messages ......................................................................... 77
5.1.1 Prompts and Condition Messages .............................................. 77
5.2 Calibration...................................................................................... 80
5.2.1 Standard Calibration ............................................................... 80
5.2.2 Advanced Entry Calibration ...................................................... 82
ii
5.3 Reset Methods ................................................................................ 89
5.3.1 Soft Reset ............................................................................. 89
5.3.2 Level One Reset ..................................................................... 90
5.3.3 Level Two Reset ..................................................................... 90
5.4 Printhead Assembly Adjustments ....................................................... 90
5.4.1 Leveling Cam Adjustment ........................................................ 90
5.4.2 Printhead Pressure Adjustment................................................. 92
5.5 Maintenance ................................................................................... 92
5.5.1 Cleaning the Printhead ............................................................ 94
5.5.2 Cleaning the Fan Filter ............................................................ 96
5.5.3 Cleaning the Interior Compartment ........................................... 96
5.5.4 Cleaning the Media Sensing Components ................................... 97
5.5.5 Cleaning the Platen and Assist Rollers........................................ 97
5.5.6 Cleaning the Ribbon Path Components....................................... 98
5.5.7 Cleaning the Exterior Surfaces.................................................100
5.6 Updating the Firmware ....................................................................100
5.7 Updating the Boot Loader ................................................................101
5.8 Downloading Fonts .........................................................................102
5.9 Replacing the Printhead...................................................................105
Troubleshooting......................................................................................107
6.1 Problem Resolution .........................................................................107
6.1.1 General Resolutions ...............................................................107
6.1.2 Warning and Fault Messages ...................................................111
6.2 Hex Dump Mode.............................................................................117
iii
Specifications.......................................................................................... 119
7.1 General.........................................................................................119
7.2 Model-Specific Specifications............................................................120
7.3 Approved Media and Ribbon .............................................................130
Appendix A.............................................................................................. 133
Module Assignments, and File Handling Definitions and Messages ................133
Appendix B.............................................................................................. 137
Resolutions, Widths, Speeds, Emulations, & Custom Adjustments ................137
Appendix C..............................................................................................141
RS-422/485 Port Configuration ...............................................................141
Appendix D .............................................................................................143
Changing the Menu Language .................................................................143
Appendix E..............................................................................................147
Saving a Configuration File .....................................................................147
Appendix F..............................................................................................149
Ethernet Setup .....................................................................................149
Appendix G..............................................................................................153
Printer Driver and Port Setup ..................................................................153
Glossary..................................................................................................167
iv
1
Overview
1.1 About the Printer
Congratulations on your purchase of an H-Class printer (hereafter referred to as “the
printer”). This manual provides information regarding printer setup, operation, and care.
To print label formats, refer to the instructions provided with your labeling software; or, if
you wish to write custom programs, a copy of the Class Series 2 Programmer’s Manual can
be found on the Accessories CD-ROM and at our web site at http://www.datamax-oneil.com
As detailed below, available standard and optional features can meet all of your labeling
requirements.
1.1.1 Standard Features
Depending upon the model and type, the printer offers the following standard features:
Model and Type
Feature
Control Panel Security X X X
H-4xxx
Standard
H-6xxx
Standard
H-xxxxX
Tall
Default Configuration Restorable X X X
Diagnostic Display and Modes X X X
Die Cast Media Hub N/A N/A X
H-Class 1
Model and Type
Feature (continued)
H-4xxx
Standard
H-6xxx
Standard
H-xxxxX
Tall
Direct Thermal Printing X X X
Downloadable Firmware Upgrades X X X
DRAM Memory (MB) 16 16 16
EFIGS Multi-Language Support X X X
Ethernet LAN X X X
Fault Handling with Reprint & Void X X X
Flash Memory (MB) 8 8 8
Graphics Display (128 x 64 pixels) X X N/A
Graphics Display (240 X 320 pixels) Optional Optional X
Host-Accessible Memory X X X
IEEE 1284 Compliant Parallel Interface X X X
IntelliSEAQ Printhead X X X
Internal Test & Configuration Labels X X X
Label Retract Control after Print X X X
Line Mode (ASCII Text Input) Printing X X X
Media Counters X X X
Media Tear Bar X X X
Option Hardware Auto-Detection X X X
On-Demand and Batch Printing X X X
Power-up Diagnostics X X X
Resident Multiple Setup and Restore X X X
Resident Option Hardware Diagnostics X X X
RFID Upgrade Availability X X X
Ribbon Low Detection and Warning X X X
Scalable Font Engine X X X
SDIO Interface (internal remote) Optional X X
Serial RS-232/422 Interface X X X
Text, Bar Code, Graphics, and Image Printing X X X
Three-Inch Media Hub X X X
Time and Date Battery Backup X X X
Time Stamping X X X
USB (device) Interface, Version 2.0 X X X
USB Host Ports (2) (internal remote) Optional X X
2 H-Class
1.1.2 Optional Features (available except as noted)
The following optional features are offered for the printer:
40 mm Media Hub (H-4xxx and H-4xxxX models only)
A media hub that accommodates 40-millimeter cores.
DMXrfNetII
A WiFi Ethernet card with many features, including:
802.11b WiFi LAN standards-based technology
Integrated module with radio, baseband, MAC, and application processors
Built-in TCP/IP and UDP for flexible LAN connectivity options
Built-in Web server for drop-in LAN and internet connectivity
Built in WEP security protocol
Integrated command interface that eliminates complicated software drivers
External Media Rewinders
Precision-crafted, bi-directional rewinding mechanisms with device-dependant features:
DMXREW1 - accepts 1 to 4 inch (25 to 101 mm) diameter core that is up to 4.5
inches wide (114 mm), and rewinds to an 8-inch (203 mm) maximum outer
diameter at 10 inches per second.
DMXREW2 – accepts a 3-inch (76 mm) diameter core that is up to 9.5 inches wide
(241 mm), and rewinds to a 12-inch (304 mm) maximum outer diameter at 30
inches per second.
ILPC Fonts
Font sets that allow International Language Print Capability, consisting of one of the
following:
CG-Times (western European) Scalable
Kanji Gothic B Scalable
Simplified Chinese GB Scalable
Korean Hangul
Internal Rewinder, Power-Assisted (Standard models only)
An internal mechanism to wind printed labels, or backing material when using a Peel and
Present option, into a maximum outer diameter roll of five and half inches (139 mm).
Internal Rewinder, Powered "Full Roll" (Tall models only)
A motorized internal mechanism to wind printed labels, or pull the backing material when
using a Peel and Present option, into to a maximum outer diameter roll of eight inches (203
mm).
H-Class 3
Linear Scanner (H-4xxx and H-4xxxX models only)
A CCD scanning device with data capture and integrated label voiding features to ensure the
integrity of printed bar codes.
Media Cutter
A rotary-type device that cuts material with a maximum thickness of .01 inch (.254 mm)
into lengths as small as 1.25 inches (31.8 mm).
Peel and Present Mechanism, High Performance
(H-4xxx and H-4xxxX models only, Internal Rewind optional)
A device that peels labels with aggressive adhesives from the backing material for
immediate application, regulated by previous label removal (Minimum label length is 1.5
inches [38 mm]).
Peel and Present Mechanism, Standard (Internal Rewind required)
A device that peels labels from the backing material for immediate application, regulated by
previous label removal (Minimum label length is 1.5 inches [38 mm]).
Present Sensor
An output regulator that inhibits printing when a label is presented.
RFID (All models except H-8308X)
An integrated Ultra High Frequency (UHF) RFID encoding and reading device with data
capture, available in three different configurations:
Factory Installed - complete, ready to use from the factory.
Ready - factory installed antenna, requiring installation of a module and hardware.
Full Upgrade - antenna, RFID module, and hardware require installation.
SDIO Interface and USB Host Ports
Interface ports that allow the printer to accept external SDIO and USB memory devices for
storing graphics, label formats, fonts, and firmware; and that allow USB keyboard
connections (and USB scanning device connections for MCL users) for direct data input
applications.
Thermal Transfer
A hub assembly that allows printing with ribbon for exceptional image clarity and durability,
as compared to most direct thermal media types.
4 H-Class
Option Installation
The table below lists the experience needed to install the options described above. For more
information, contact your dealer or Datamax-O’Neil.
Option Installation
Option Recommended Installer
40 mm Media Hub Factory only
Cover Dampener DMX Certified Technician
External Media Rewinder Operator
Graphics Display DMX Certified Technician
ILPC Fonts DMX Certified Technician
Internal Rewinder Operator
Linear Scanner DMX Certified Technician
Media Cutter Operator
Peel and Present Mechanism Operator
Present Sensor Operator
RFID (Ready and Full Upgrade) DMX Certified Technician
SDIO Interface and USB Host Ports DMX Certified Technician
Thermal Transfer Operator
H-Class 5
6 H-Class
Getting Started
2
2.1 Unpacking
The printer has been carefully packaged to prevent transit damage. (Inspect the container
for damage and, if evident, notify the shipping company before acceptance.)
After removing the packaging, check the contents of the shipment.
The following items are included:
Printer
Power Cord
Quick Start Guide
Accessories CD-ROM
Warranty Card
Any special or additionally purchased items
Save the carton and packing material for future use.
H-Class 7
2.1.1 Additional Requirements
Other items can also be needed for operation:
An interface cable (see Section 2.2.2);
Applicable media (see Section 7.3); and,
Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-
O’Neil).
2.2 Installation
The printer features an auto-ranging power supply and several different interface types for
easy installation.
Ensure that the Power Switch is OFF when making printer connections.
2.2.1 Connecting the Power Cord
With printer placed upon a firm and level surface, connect the Power Cord as follows:
A. Ensure that the Power Switch is turned OFF.
B. Connect the Power Cord to the AC receptacle on the printer, and then to a properly
rated and grounded AC outlet.
8 H-Class
2.2.2 Connecting an Interface Cable
The printer can be interfaced to a host device via Ethernet, Parallel, Serial, and USB ports.
Following power-up (or after inactivity), interface port selection occurs automatically upon
detection of valid data. If incoming data flow stops as the Host Timeout period (see Section
4.2.5) is met, partially received formats will be ignored and the port selection repeated.
•
To change an active port immediately, cycle the power OFF and ON.
Ethernet Connection
The Ethernet interface supports several menu-selectable modes. Depending on the length,
the cable should be Category / Type 3 or better. Refer to Appendix F for setup information.
Parallel Connection
The parallel interface supports directional communications. Choose and connect cabling as
follows:
• For alternate data processing options, see INPUT MODE, Section 4.2.4.
• For unidirectional communication, use a Centronics IEEE 1284 cable with a 36-pin
male connector; or,
• For bi-directional communication, use an IEEE 1284 Compliant cable with a 36-pin
male connector (and supporting host software).
Serial Connection
The serial interface supports RS-232C, RS-422, and RS-485 communications (see Appendix
C for RS-422/485 details).
H-Class 9
RS-232C cabling configurations and part numbers are shown below (contact your reseller
for ordering information).
USB Connection
The USB interface connection may differ slightly depending upon the operating system and
hardware configuration of the host computer. Basic connections are shown below.
2.2.3 Connecting to the SDIO Slot and USB Host Ports
If equipped with the Secure Digital Input Output (SDIO) and USB Host Ports, the printer can
accept external storage devices for fonts, graphics, label formats, and firmware files. The
USB Host Port also accepts a USB keyboard for standalone, direct data (Line mode) input
applications; see the Class Series 2 Programmer’s Manual for examples.
SDIO Connections - When installing an SDIO Card, turn OFF the printer then slide the
card into the slot. Module “F” will be recognized by the printer. When removing a card,
turn OFF the printer then press inward on the card to release it.
USB Host Port Connections - The USB Host Ports support plug and play device
installation and removal. Module “H” and Module “I” will be recognized by the printer.
• Memory device sizes up to 16 GB are supported.
• If equipped on the memory device, ensure that the Write Protect Switch is
OFF.
• Before initial use, format the external memory device; see Section 4.2.3.
• Always allow process completion before removing modules.
10 H-Class
Using Memory Functions
Download your files to the device using Windows Explorer or DMX Config; see FILE
HANDLING DEFINITIONS in Appendix A. The following examples highlight several ways to
use memory devices; unless otherwise noted, see MODULES in Section 4.2.3 for details
about function selections.
• Files that reside in Module “X” cannot be copied; see Appendix A for module
details.
• For access to all functions, ensure that the Advanced Menu is selected: Press
System Settings select Menu Mode and then Advanced Menu.
To copy files stored on a module to or from the printer:
1. Press the MENU button then select Printer Options.
2. Select Modules and then Copy File.
3. Select the file to copy and then the destination module ID.
When sharing configuration files between printers, use Restore As Current
(see CONFIGURATION FILE, Section 4.2.4) and perform calibration (see
Section 5.2).
H-Class 11
To copy firmware stored on a module to the printer:
1. Press the TEST button then select User Defined Label.
2. Select the module ID and the firmware file.
To print files stored on a module:
1. Press the TEST button and then select User Defined Label.
2. Select the module ID then the file to print.
To print directly from stored files at power-up, see User Label Mode in
Section 4.2.4.
To print a previous label format that is stored in memory:
1. Press the MENU button then select Printer Options.
2. Select Modules and then Print File.
12 H-Class
Setting up the Printer
3
3.1 Media Loading
Load media according to its type and source, after performing these prerequisites:
A. Raise the cover.
B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
H-Class 13
C. Slide the Media Guide outward.
D. Rotate the Media Guide upward.
E. Proceed according to the source of the media being installed:
• If using internally supplied (roll media) sources, see Section 3.1.1; or,
• If using externally supplied sources (e.g., boxed fanfold stock), see Section
3.1.2.
14 H-Class
3.1.1 Internal Media Sources
A. Slide Roll Media completely onto the Media Hub.
B. Route the media under the Media Guide Extrusion then out the front of the printer,
as shown.
C. Rotate the Media Guide into the DOWN position and then slide the guide inward until
it rests lightly against the edge of the media.
H-Class 15
D. If loading media for the first time, or if switching media types, widths, or
configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to
Step E.
If loading thermal transfer media, also load ribbon; see Section 3.3.
E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.
F. Close the cover. With READY displayed, press and hold the FEED Key until at least
one gap (or mark) advances; see Section 3.4.
If your media is less than the width of the printhead, adjust the Leveling
Cam; see Section 5.4.1.
16 H-Class
3.1.2 External Media Sources
A. Place the media supply (box or roll) parallel to and in-line with the Rear Media
Loading Slot or Bottom Media Loading Slot, in a position that will not cause the
media to twist or turn as it feeds from the source.
If loading reflective media, be sure that the material enters the printer with
the black marks facing down.
B. Route the media into the printer through the Rear Media Loading Slot or Bottom
Media Loading Slot, and if equipped over the Rewind Hub.
C. Route the media under the Media Guide Extrusion then out of the printer, as shown
in the previous section.
D. Rotate the Media Guide into the DOWN position and then slide the guide inward until
it rests lightly against the edge of the media, as shown in the previous section.
H-Class 17
E. If loading media for the first time, or when switching media types, widths, or
configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to
Step F.
If loading thermal transfer media, also load ribbon; see Section 3.3.
F. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.
G. Close the cover. With READY displayed, press and hold the FEED Key until at least
one gap (or mark) advances; see Section 3.4.
If your media is less than the width of the printhead, adjust the Leveling Cam; see
Section 5.4.1.
18 H-Class
3.1.3 Rewinding Media
When equipped with the Internal Rewind option, outputs can be rewound or, with the
addition of a Peel and Present option, dispensed automatically for application. If equipped,
follow the instructions below to begin using the Internal Rewinder:
A. Press down on the Tab then pull outward to remove the Front Fascia.
B. Remove Thumbscrew and Tear Plate.
H-Class 19
C. Place the Arcplate on the front of the printer (as shown below) and tighten the
Phillips Head Screw to secure it; or, to use the Peel and Present option attach that
device.
D. Proceed according to your application:
• To rewind labels onto an empty media core (tall models only), go to Step E.
• To dispense labels using a Peel and Present option, refer to the instructions
included with that option.
E. H-8308X users (all others go to Step F), rotate the latch 1/4 turn counterclockwise to
release the Rewind Support from the Rewind Hub then swing the Rewind Support
outward.
20 H-Class
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