Datamax ANDES 3 User Manual

7A300028 Rev. A

ANDES 3

User Guide

Contents

General Precautions ...................................................................................................... 1

Safety ........................................................................................................................... 1

1 Getting Started ....................................................................................................... 2

1.1 Unpacking the Printer ...................................................................................... 2

1.2 Installing and Charging the Battery Cartridge ..................................................... 3

1.2.1 Installing the Battery ............................................................................. 3

1.2.2 Charging the Battery .............................................................................. 4

1.3 Reading the LED Status ................................................................................... 5

1.4 Attaching Belt Loop System ............................................................................. 6

2 Loading Supplies ..................................................................................................... 7

2.1 Adding Paper or Labels .................................................................................... 7

2.2 Tearing Paper ................................................................................................ 8

3 Using the Printer ..................................................................................................... 9

3.1 Initial Power-Up and Self-Test .......................................................................... 9

3.2 Connecting the Printer ................................................................................... 10

3.2.1 Dip Switches Location .......................................................................... 10

3.2.2 Setting Dip Switches ............................................................................ 11

3.2.3 Dip Switch Functions ............................................................................ 11

3.3 Communications ........................................................................................... 12

3.3.1 Serial Communications Specification ....................................................... 12

3.4 Infrared Communications Mode (IrDA) ............................................................ 13

3.5 Bluetooth/802.11b Communications (Option) ................................................... 13

3.6 Magnetic Stripe Reader (Option) ..................................................................... 13

3.7 Programming Information .............................................................................. 14

3.7.1 ASCII Control Characters ...................................................................... 15

3.7.2 Printer Font Commands ........................................................................ 15

3.7.3 Printer Font Commands – Character Set ................................................. 15

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3.7.4 Printer Graphic Commands ................................................................... 16

3.7.5 Magnetic Card Reader Control Commands (When MCR is installed) ............. 16

3.7.6 Smart Card Reader Control Commands (when SCR is installed) .................. 17

3.7.7 Graphic Logo and Bar Code Commands................................................... 17

3.7.8 Printer Supervisory and Control Commands ............................................. 17

4 Printer Maintenance .............................................................................................. 19

4.1 Print Head Cleaning Instructions ..................................................................... 19

4.2 Charging the Printer Battery .......................................................................... 19

4.2.1 Important Notes on Charging Batteries ................................................... 20

4.2.2 Important Notes on Replacing Batteries .................................................. 20

4.3 Verifying Battery Charge State ....................................................................... 20

4.4 Battery and Safety Information ...................................................................... 21

4.5 Recycling Batteries ....................................................................................... 21

4.6 Troubleshooting ........................................................................................... 22

4.7 Printer Supplies ............................................................................................ 23

5 Specifications ........................................................................................................ 25

5.1 Printer Specifications .................................................................................... 25

5.2 Supply Specifications .................................................................................... 25

5.3 Regulatory Notes .......................................................................................... 26

5.3.1 FCC Part 15 Class B ............................................................................. 26

5.3.2 Warranty ............................................................................................ 26

5.3.3 Warranty and/or Repair Service ............................................................. 26

6 Customer Support ................................................................................................. 27

ii

General Precautions

 Before using this product be sure to read through this manual. After reading please

keep the manual in a safe place for future reference.

 The information contained herein is subject to change without notice of any type.
 Datamax-O’Neil is not responsible for any operational results regardless of missing

information, errors or any misprinting in this manual.

 Datamax-O’Neil is not responsible for problems created as a result of using options

and consumables not approved by them.

 This product is designed for servicing at an Authorized Service Center. Other than

routine maintenance described in this manual the user should not attempt to repair,
service or disassemble this product.

 Incorrect operation, handling or improper operating environments may cause damage

or otherwise affect the proper operation of this product. Such actions invalidate the
product warranty.

Safety

In this manual and on the Printer and accessories we make use of internationally recognized
safety symbols as follows:

Caution! Refer to the explanation in this Manual

Caution! Risk of electric shock

Double Insulation or Reinforced Insulation

DC, Direct Current or Voltage

AC + DC, Current or Voltage

1

1 Getting Started

1.1 Unpacking the Printer

The ANDES 3 portable printer is a full featured portable receipt printer designed for varied
job environments including field service, field sales, hospitality and restaurants, tic k eting and
many others where point of service receipts are required. The package contains:

 Printer
 Battery Cartridge
 Universal Adapter (USA,UK, European and Australian plugs) for charging the battery

inside the print er

 Belt Loop System and
 Roll of paper supply (already loaded in the printer).

Both cabled and wireless communication is possible.

Overview

FIGURE 1: PRINTER OVERVIEW

2

1.2 Installing and Charging the Battery Cartridge

Note: One battery cartridge is included with the printer. Similar to a cordless phone battery,
the printer’s battery must be charged before using it.

Datamax-O’Neil batteries must be cycled several times to achieve maximum
capacity. To cycle a battery fully, charge it and then allow full discharge through
normal use in the printer.

1.2.1 Installing the Battery

Note: Refer to Figure 2 below to install the battery pack in the printer.

 Unlock the battery door by sliding the battery door locking tab down
 Open the battery door
 Insert the battery as shown. The battery side with two contact terminals should be facing

down to make contact with the two spring probes inside the battery compartment.

 Close the battery door.
 Lock the battery door by sliding the battery door locking tab up

FIGURE 2: INSTALLING THE BATTERY CARTRIDGE

Note: Ensure the battery is properly seated before closing door. To ensure a full charge do
not operate the printer while charging.

3

1.2.2 Charging the Battery

 Plug battery charger adapter output cable into the battery charger connector as shown

in Figure 3.

FIGURE 3 – BATTERY CHARGER

 Plug battery charger adapter into the appropriate AC line voltage socket.
 The Yellow/Amber charging LED will illuminate indicating that the battery is being

charged

 The battery will be fast charged and after about 180 minutes. The LED will turn off
 To remove the battery cartridge, open the battery door and tip the battery out of the

printer

.

Note: To ensure a full charge do not operate the printer while charging.

)

Note: The wall mounted charger is a Class II equipment (
comply with most international standards. The wall-mounted charger is not supplied with
plugs for use in Korea.

Model ANDES 3
Input Voltage/Current 100-240 VAC/0.4A
Input Frequency 47-63 Hz
Output Voltage/Current ( ) 10VDC/1.32A

Do not use a charger not approved by Datamax-O’Neil for use with the ANDES 3.
Use of an unapproved charger could damage the battery pack or the printer and will
void the warranty.

The battery terminals are well recessed inside the printer. Do not allow them to
contact conductive material since this may create a short circuit, which could
cause injury or start a fire.

When using the wall mounted charger, ensure the socket outlet is close to the
printer and easily accessible during the process. Switch the socket off, pull the
charger from the socket, or disconnect the plug from the printer in case of
problems.

. Multiple plug configurations

4

1.3 Reading the LED Status

The illustration below points out the location of the LED indicators described in Table 1.

FIGURE 4 – LED INDICATOR LOCATIONS

Note: Refer to the Troubleshooting guide to determine error or fault condition.

Table 1 explains the LED indicator status. Refer to Figure 4 for the locations described for
ON/OFF and FEED pushbutton switches and AC adapter socket

Table 1 - Reading the LED Status

5

1.4 Attaching Belt Loop System

The belt loop system consists of two parts as seen in Figure 5:

 A knob located on the back part of the printer just above the battery door
 A strap with click on connector

To attach the strap to the knob insert the knob located at the bottom of the printer into the
slot of the connector. Pull down until you hear a click. The printer is now secure. The loop is
then placed over your belt. Allow the printer to hang down to either the left or right hip.

 To release the printer, press in on the two latches on the connector and pull the knob

clear of the slot.

Note: Do not force or pull the printer from the connector without pressing in on the two
latches

KNOB CONNECTION

FIGURE 5– KNOB CONNECTION AND QUICK CLIP

6

2 Loading Supplies

2.1 Adding Paper or Labels

The printer can print text, bar codes and graphics on thermal receipt paper. See “Supply
Specifications” for the width, thickness requirements and approved vendors. Follow these
steps to load printer paper.

 Open the paper door by pressing the Paper Door Unlock Button on the top cover as

indicated in Figure 6.

FIGURE 6 – OPENING PAPER DOOR

 Place the paper supply roll into the paper supply well. Make sure the paper supply

unwinds from the bottom as shown in Figure 7.

FIGURE 7 – INSTALLING PAPER ROLL

 Position the paper supply between the print head guides.
 Make sure some supply (2-3 inches) extends beyond the top of the paper supply well.

7

 Close the paper door and press close as shown in Figure 8.

FIGURE 8 – CLOSING PRINTER

2.2 Tearing Paper

The printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear bar
as indicated, then tear down and across against the tear bar to tear the paper. See Figure 8
for details.

The tear bar may have sharp edges.

Note: Using the tear bar is the only way to tear the paper.

Note: Pulling up and pulling sideways without using the tear bar can cause a paper jam due
to paper misalignment in the print head mechanism.

FIGURE 9 - TEARING PAPER

8

3 Using the Printer

3.1 Initial Power-Up and Self-Test

Once the Battery is charged and the paper is loaded, an
initial power up and self-test can be performed:

 Press the <On/Off> switch once. This turns printer

on. LED #1 illuminates in green, blue or orange
depending on the mode of communication.

 The printer will stay ON until it is manually tuned

OFF.

 If the printer is set for infrared communications

(IrDA) mode the printer will stay on all the time.
Pressing the <On/Off> switch again will turn the
printer off.

 Press the <On/Off> switch to turn the printer off.

The LED turns off.

 To start the self-test, press and hold the <FEED>

switch then press the <On/Off> switch

 The printer will start printing the self-test message.

Release the <FEED> and <On/Off> switches.

 Press the <On/Off> or <FEED> switch to stop the

self-test print.

 The first few lines of self-test show the printer

firmware version, the current printer settings (for
example IrDA or Serial mode) and a list of any
optional or special features installed. See Figure
10 for details.

FIGURE 10 –SELF-TEST

9

3.2 Connecting the Printer

 The ANDES 3 printer supports Serial RS232 and IrDA compatible infrared

communication interfaces. Radio frequency (RF) Bluetooth ™ communication is
available as an optional feature as well as 802.11 interfaces.

 Serial, IrDA, Bluetooth and 802.11b communication settings can be changed via a DIP

switch located on the control card.

 Printer drivers for Windows 95/98/NT/2000 and XP are available from Datamax-O’Neil.
 PrinterCE print Control utility is available from Datamax-O’Neil for Windows CE

devices. Printboy Print Utility from Bachmann Software or PalmPrint Utility, from
StevensCreek, are recommended for Palm Pilot devices

3.2.1 Dip Switches Location

 The DIP switch is located inside the battery compartment as illustrated below

indicating the location of this switch. To access to the dip switches open the battery
door and remove to battery to access to the DIP – SWITCH. Figure 11 shows the DIP
– SWITCH location.

 The functions assigned to these switches are shown in Table 2.

Note: Ensure battery is properly seated before closing the door

 If the Serial interface is selected, the communication Parameters, Baud Rate, Data Bit

and Parity must be set.

Note: Optional serial cable is available for Serial RS232 communication
(Part # 5892RJD9).

FIGURE 11 - DIP SWITCH LOCATION

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3.2.2 Setting Dip Switches

ON

12345

7

6

8

FIGURE 12: EXAMPLE: DIP SWITCH #1 SHOWN IN ‘ON’ POSITION

Note: Use care when changing dip switch settings. Carefully use a pointer on the dip switch
you are going to change. DO NOT use a screw driver or apply excessive force.

3.2.3 Dip Switch Functions

Note: (Developer’s refer to Programming Manual for more information)

Table 2 – DIP Switch Setting

Dip Switch Function Switch # Switch # Switch # Notes

1 & 2 Communication Interface SW 1 SW 2

RS232 OFF OFF
IrDA ON OFF

Bluetooth OFF ON

802.11b ON ON

3 & 4 & 5 Baud Rate SW 3 SW 4 SW 5

57600 OFF OFF OFF
38400 OFF ON OFF
19200 ON ON OFF
14400 OFF OFF ON
9600 ON OFF ON Use for fixed IrDA
2400 OFF ON ON
1200 ON ON ON

6 Parity Bit SW 6

Parity Enabled ON Does not apply for IrDA
Parity Disabled OFF Does not apply fo r IrDA

7 Odd/Even SW 7

Even Parity Checker ON Does not apply for IrDA
Odd Parity Checker OFF Does not apply fo r IrDA

8 Auto Power Save SW 8

Power Save Disabled

Power Save Enabled

OFF Manual On/Off

ON Auto Power Down

Note: In order for changes to the dip switch configuration to take effect, the printer power
must be reset. This action occurs automatically when the battery is removed to gain access
to the dip switches.

Baud rate set by Dip switches 3,4 and 5
Baud Rate can be negotiated up to the value

specified through Dip switches 3,4 and 5
BT Baud Rate set for 57600 bps.
Dip switches 3,4 and 5 must be set to OFF
position

802.11 Baud Rate set for 57600 bps
Dip switches 3,4 and 5 must be set to OFF
position

11

3.3 Communications

The ANDES 3 Printer is able to support two modes of communi cation simultaneously –



Either RS232 and IrDA (If Dip switch #1 is ON) or RS232 and 802.11b or Bluetooth ™
(If Dip switch #1 is OFF and Dip Switch #2 is ON).

 Dip Switch #2 is used to control the RS232 Port. If the Switch is turned ON the RS232

port is disabled and if it is turned OFF the RS232 Port is enabled. If RS232 interface is
not required, disabling the port will save battery power.

 Bluetooth or 802.11 RF communications is available if optional daughter boards are

installed. The printer can have either Bluetooth or 802.11 enabled but not both of
them at the same time.

3.3.1 Serial Communications Specification

 The RS232C Interface signals for the ANDES 3 Series printers are terminated on a 6

PIN RJ type data connector located on the side of the printer.

 Six connections are provided from the Serial Interface to the host computer. The

Table 3 below lists the Serial Interface signals and pin outs on the RJ connector and
the connector pin locations are shown in Figure 13.

 A minimum of two connections are required for operation: RXD – pin 3 and Common –

pin 1

Note: The communication parameters Baud Rate, Data Bit, and Parity must be set to the
same settings as the host device.

TABLE 3 – ANDES 3 - Serial RS232C Interface signals

FIGURE 13 – RJ DATA CONNECTOR

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3.4 Infrared Communications Mode (IrDA)

Dip Switch #1 must be in the <ON> position.


 The printer can be powered up by pressing the power <On/Off> switch
 If no IrDA connection is made, the printer will automatically power down to a lower

power level to conserve battery life. It will remain in a “sleep” mode until an IrDA
connection is made, at which time the printer will “wake” up and print the requested
data

 Pressing the power switch again will turn the printer <OFF>.

3.5 Bluetooth/802.11b Communications (Option)

Bluetooth operation: Dip Switch #1 must be in the <OFF> position.



Dip Switch # 2 must be in the <ON> position.

 802.11b operation: Dip Switch #1 and #2 must be in the <ON> position.

Note: Adjust baud rate settings to match those of the BT or 802.11b module in your
computing device

 The printer can be powered up by pressing the power <On/Off> switch
 Pressing the power <On/Off> switch again will turn the printer <OFF>.

Note: It is necessary for the mobile computing device you are using to discover the printer.
Refer to the instructions provided by the systems integrator.

Note: Systems Integrators: Refer to the Bluetooth manual provided with your mobile
computer and the Bluetooth section of the Developer’s Manual/802.11b Application Note
available for this printer.

3.6 Magnetic Stripe Reader (Option)

The Magnetic Card Reader is a factory-installed option. This option requires special



application software to read and process cards with a magnetic stripe, such as credit
cards or driver’s license

Note: Refer to the Figure 14 if your printer is equipped with the optional magnetic stripe
reader

 Quickly swipe the card through the reader either left to right or right to left. The

magnetic stripe must be facing toward the paper supply door as indicated below while
it is passed through the reader

 Refer to Table 4 for the description of the LED indicator Status.

13

Table 4 - Magnetic Card LED Indicator

LED Indicator State Status

Green

Red ON Error reading card’s data.

ON

OFF

Ready/waiting for card to be swiped.
Good swipe - Card data read OR

Card not ready to be swiped.

FIGURE 14: USING THE MAGNETIC CARD READER

3.7 Programming Information

This section lists the printer control commands strings.

Note: System Developers: Please refer to ANDES 3 developer’s manual for further details.
Other features may be available and are described in the Developer’s manual

14

3.7.1 ASCII Control Characters

Character Hex/Dec CONTROL ACTION

EOT 04/04 End Of Text
BS 08/08 Back Space
HT 09/09 Horizontal Tab
LF 0A/10 Line Feed
VT 0B/11 Vertical Tab
FF 0C/12 Form Feed
CR 0D/13 Carriage Return
SO 0E/14 Shift Out
SI 0F/15 Shift In
XON 11/17 Transmitter On.
AUXON 12/18 Printer on.
XOFF 13/19 Printer receiver is off
NORM 14/20 Return to default 42 column mode
AUXOFF 15/21 Printer to Host: printer is off
CANCEL 18/24 Cancel and reset printer BUFFER
ESC 1B/27 Escape
EXTEND 1C/28 Extended print

EXTEND OFF 1D/29 Extended print off/Normal print

3.7.2 Printer Font Commands

Font Name PITCH

Monospace821BT

Monospace821BT 20CPI Short Font 10x18 ESC+’k’+’9’ NO
Monospace821BT 20CPI Bold 10x23 ESC+’k’+’8’ NO
Monospace821BT 20CPI Normal 10x23 ESC+’k’+’7’ NO
Monospace821BT 10 CPI Normal 20x23 ESC+’k’+’6’ NO

Courier

Courier Mode 5 24 CPI normal 8x23 ESC+’k’+’5’ YES
Courier Mode 4 21 CPI normal 9x23 ESC+’k’+’4’ YES
Courier Mode 3 19 CPI normal 10x23 ESC+’k’+’3’ YES
Courier Mode 2 16 CPI normal 12x23 ESC+’k’+’2’ YES
Courier Mode 1 12 CPI normal 16x23 ESC+’k’+’1’ YES
Courier Mode 0 13 CPI rotated 14x16 ESC+’k’+’0’ NO

Character Size

(WxH)

Command

String

Downloadable

3.7.3 Printer Font Commands – Character Set

Command String Printer Action

ESC - ‘F’ – 1 Selects International character set
ESC - ‘F’ – 2 Selects PC Line Draw character set
ESC - ‘U’ - ‘1’ Enable emphasized print.
ESC - ‘U’ - ‘0’ Disable emphasized print.

15

Table 5 shows the International and PC Line Character sets from 32 through 255.

Table 5: International and PC Line Draw Character Set

3.7.4 Printer Graphic Commands

Command String Printer Action

ESC - ‘a’ – n Select dot line spacing between printed lines.
ESC - ‘J’ – n Graphic Line Feed command
ESC - ‘P’ - ‘#’ Select Online mode, characters printed as received.
ESC - ‘P’ - ‘$’ Select Buffer mode, characters are printed on (^ D)
ESC - ‘V’ - n1 – n2 8-bit Graphic command
ESC - ‘v’ - n1 – n2 RLE Compressed Graphic command

3.7.5 Magnetic Card Reader Control Commands (When MCR is installed)

Command String Printer Action

ESC - ‘M’ - ‘nnm’ – Cr

ESC – ‘C’ Cancel MCR read process

Select MCR with (nn) auto timeout Where nn=”00” to “99”
m=1: Reads track 1 only
m=2: Reads track 2 only
m=3: Reads track 3 only
m=4: Reads track 1 & 2
m=5: Reads track 2 & 3
m=6: Reads track 1, 2 & 3

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3.7.6 Smart Card Reader Control Commands (when SCR is installed)

Command String Printer Action

ESC - ‘M’ - ‘nn’ - ‘7’- Cr Select SCR in direct mode with Serial RS232.

(nn) is the auto timeout of the SCR.

ESC - ‘M’ - ‘nn’ - ‘8’- Cr Select SCR in PassThru mode with BT/802.11 or IrDA on.

(nn) is the auto timeout of the SCR.

3.7.7 Graphic Logo and Bar Code Commands

Command String Printer Action

ESC – L – G –n Prepare printer to load image:
ESC – G - 0x0FF Loading Logo Complete:
ESC – L – g – n Print stored logo image:
ESC - 'z' - n1 – n2 – L - [data] Print Bar Code without visible text
ESC - 'Z' - n1 – n2 – L - [data] Print Bar Code with visible text
ESC - ‘Q’ - ‘J’ – n Reverse Dot Feed
ESC - ‘Q’ - ‘Q’ – n Set Out of Paper Sensitivity
ESC - ‘Q’ - ‘F’ – m Set Forward Black Mark Seek
ESC - ‘Q’ - ‘B’ – m Reverse Black Mark Seek

3.7.8 Printer Supervisory and Control Commands

Command String Printer Action

^V Buffer, power timer & battery status
^B Buffer status
ESC - ‘P’ –‘^’ Print Battery Voltage
ESC – ‘M’ - ‘000’ - Cr disable the power down timer
ESC - ‘M’ - ‘nn0’ - Cr sets the power down timer to nn seconds
ESC – ‘M’ - ‘C’ Reset Auto power down to 20 seconds
ESC – ‘P’ – ‘( ‘ Firmware version query
ESC – ‘ P’ - ‘)’ Hardware model query:
ESC – ‘ P’ - ‘+’ or ‘-‘ Enable or Disable EOT printer response

17

18

4 Printer Maintenance

4.1 Print Head Cleaning Instructions

You may need to clean the print head and platen roller after printing a number of rolls of
paper, whenever you load new supplies or when you see voids in the printout.

Do not use sharp objects to clean the print head. This may damage the printer and
require service.

 Open the paper door by pressing the Paper Door Unlock Button on the top cover as

shown in Figure 4

 Remove the paper roll.
 Moisten a cotton swab with isopropyl alcohol and clean the print head
 Clean the platen roller with a dry cloth or small brush

Note: You can also use another cotton swab moistened with isopropyl alcohol. Turn the
platen roller with your finger and run the cotton swab or dry cloth across it. Make sure the
platen roller is clean all the way around.

 Moisten another cotton swab with isopropyl alcohol. Rub the swab across the black

mark sensor to remove any build-up

 Moisten another cotton swab and rub the swab across the tear bar to remove any

build-up

Note: You may experience dust build-up depending on the environment and the quality of
the paper supply you use. If this occurs, use a can of compressed air to blow dust and
paper debris out of the printer.

. The paper supply door will pop up.

4.2 Charging the Printer Battery

The printer battery is charged using the wall mounted charger provided. Follow these steps
to charge the battery pack.
Note: Maker sure the printer and all LED’s are OFF before charging battery.

 Plug the charger into an appropriate wall socket; then plug the charger line cord into

the adapter jack on the side of the printer (see Figure 1

 The yellow CHARGE LED will illuminate, to indicate battery is charging.
 The Charge LED turns off when battery cartridge is fully charged. It takes about 180

minutes to fast charge the bat tery cartridge

 To insure full charge, printer should not be operated while the battery is charging.

)

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4.2.1 Important Notes on Charging Batteries

 The model ANDES 3 printers require an adapter output of 10VDC/1.32A.
 The battery Fast-charge is initiated each time the power adapter is connected to the

printer

 The Fast-charge controller checks the battery’s voltage and temperature, before the

start of the fast recharge process. If the battery voltage or the temperature is outside
of the fast-charge limits, the charger defaults to trickle charge at C/10 or 70 mA rate

 Optional external battery chargers are available for Datamax-O’Neil batteries. Refer to

Section 4.7

4.2.2 Important Notes on Replacing Batteries

“Printer Supplies” for detailed information.

 Check for the correct Datamax-O’Neil part number for the battery and only use that

part for your new battery

Risk of explosion if battery is replaced by an incorrect type

Dispose of used batteries according to instructions in Section 4.5

4.3 Verifying Battery Charge State

We strongly recommend testing your printer before returning it to Datamax-O’Neil. Follow
these steps to identify and correct any battery power problem that may be encountered.
These will help to identify that the fault is with the printer and not some other part of your
system.

To test the AC adapter:

 Use a multi-meter and measure the output voltage. Output should be 10VDC.
 Press the <ON/OFF> switch and wait until all LED’s are off.
 Insert the AC adapter plug into the printer. If the amber LED goes on, the battery is

not fully charged but the charge circuit is functioning.

 The AC power portion of the circuit appears ok.

To test the DC power:

 Disconnect the AC Adapter once the battery has charged for 5 minutes or so.
 Press and hold the <FEED> switch, then press and release the <ON/OFF> switch and

then release the <FEED> switch. The printer will print a “self test” receipt

 If the self test receipt is printed, the DC power is ok.

To test if the battery is accepting charge:

20

 Press <ON/OFF> switch and wait until all LED’s are off
 Plug the AC power adapter into the printer. Press <ON>; the green LED is illuminated

and after about 20 seconds the LED should go off

 If the amber LED is on, this will continue on through this test indicating that the

battery is accepting a charge and that the charge circuit is ok. At the end of a 180
minute charge cycle the LED will go off .

4.4 Battery and Safety Information

The printer is powered by a 7.4V Li-Ion battery cartridge.

 Charging time in the printer is approximately 3.0 hours.
 Take the battery out of printer if storing the printer for long periods of time.
 The battery storage temperature is 40°F to 104°F (4°C to 40°C). Do not store a fully

charged battery at temperatures greater than 104°F (40°C) for long periods of time –
the battery may permanently lose charge capacity.

 The recommended temperature for charging is between 68°F (20°C) to 77°F (25°C).
 Be sure to use a fully charged battery before long or battery intensive printing

sessions. Certain operations (for example, printing receipts with a lot of bar codes and
graphics) drain the battery more quickly than others.

 Dispose according to your local regulations. Do not throw in trash.

Do not disassemble, short circuit, heat above 80°C, or incinerate: the battery may
explode.

4.5 Recycling Batteries

The Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created
to promote recycling of rechargeable batteries. For more information about how to recycle
batteries in your area, visit www.rbrc.org

.

21

4.6 Troubleshooting

Problem Action

Does not feed paper or has a paper jam.

Does not print

 Remove any jammed supply

 Reload paper supply.

 Check or replace the printer’s battery
 Make sure the paper supply is loaded correctly, not

backwards.

 Verify communication between the host device and

the printer by disconnecting the communication
cable and performing a printer self test.

Light printing

 Check or recharge the battery

 Adjust the print contrast through print application.

Voids in printing

Red (Error) LED on

 Clean the print head following the cleaning.

Instruction listed in Section 4.1

.

 Check that paper roll is not out and paper door is

closed.

 Error reading MCR.
 After extended printing, print head may be hot;

printer will pause before resuming printing.

If the problem is not identified by following the above trouble shooting guide, contact
Datamax-O’Neil Technical Support. Support numbers and Email addresses are listed at

Section 6

of this manual.

Other than routine cleaning and other maintenance described in Section 4, the
printer is not intended to be serviced by the user. It must be returned to an
Authorized Service Center. Under no circumstances should the user attempt to
take the printer apart.

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4.7 Printer Supplies

Part Number Description

79328I1 ANDES 3 PKG
79328I1-1 ANDES 3 PKG with Bluetooth™
79328I1R ANDES 3 PKG 120 with MCR
79328I1R-1 ANDES 3 MCR PKG with MCR and Bluetooth™
151133 24V In-Vehicle Charger
157261 Multi-Plug Battery Charger Adapter (US, UK, Euro &

Australian Plug
756998-1 Spare Belt Loop System
757068 ANDES 3 Thermal Paper Pack (4” / 100’, 5 rolls)

757068-CASE ANDES 3 Thermal Paper (Case of 100 Rolls)
757150 Thermal Print Head Cleaning Pen
757160 Magnetic Card Reader Cleaning Cards (5 per order)
757352 Shoulder Strap with Quick Clip
767400-1 Battery Charger (2 Bay) Li-Ion 120VAC
767400-2 Battery Charger (2 Bay) Li-Ion 220VAC
767400-4 Battery Charger (2 Bay) Li-Ion 240VAC
7A1000014 Li-Ion Battery Cartridge: 7.4VDC– 2200 mAH
5892RJD9 Serial Data Cable – RJ to DB9 PC compatible

Available from Datamax-O’Neil at

www.datamax-oneil.com

Download:

http://www.fieldsoftware.com/PrinterCE.htm

Download

http://www.stevenscreek.com/pilot/dodownl
oad.html

Windows 95/98/NT/2000/ Drivers

Windows CE print Utility

Palm Pilot print Utility

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5 Specifications

5.1 Printer Specifications

Height: 2.5 inches (64mm)
Width: 6.5 inches (167mm)
Length: 7.5 inches (192mm)
Weight: w/battery & supply 1.8 lbs. (850g)
Shipping weight: 3.3 lbs. (1.5kg)
Power: 7.4 V Li-Ion battery
Operating Temp. Limits: 32F to 122F (0 to 50C)
Storage Temp. Limits: -4F to 140F (-20C to 60C)
Operating Humidity Limits: 20% to 85% non-condensing
Storage Humidity Limits: 5% to 95% non-condensing
Print Width: 4 inches wide (104mm)

203 dpi (8 dots per mm)
Printing Method: Thermal Direct
Print Speed: Up to 3.0 inches/sec. @ 7.2v to ph.
Supported Fonts:
(Bitmap)

Supported Bar Codes: Codabar, Code 39, UCC/EAN – 128, UPC/EAN/JAN, Interleaved 2 of

Memory: 2M Flash

Charging Time: Approximately 180 minutes
Communications: RS-232, IrDA, Bluetooth, 802.11b
Print Ratio: 25% black maximum/sq. in.

Standard (normal and bold)

Large (normal)

Reduced (normal and bold)

Large rotated.

5, Code 128

768K SRAM --- (256K int. -- 512K ext.)

5.2 Supply Specifications

Supplies: Thermal direct receipt paper
Supply Thickness: 2.2 to 3.5 mils (receipt paper)
Supply Width: 4.33 inches (110mm)
Supply Length: 1 roll of receipt paper is ~100 ft. (30km.)
Supply Sensing: Black mark (on face of supply)
Paper roll diameter: Outside: 2.0 inches (51 mm)

Approved Vendors Kansaki: P300, P310, P350, P354, P390, P530UV, TO281CA, OP200,

Inside: 0.40 inches (10 mm)

TO381N, F180, F380, F550

Jujo: TF-50KS-E2C

Honshu: FH65BV-3

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5.3 Regulatory Notes

5.3.1 FCC Part 15 Class B

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communicati ons. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and the receiver.
 Connect the equipment to an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

For Bluetooth equipped printers, please note:

 The printer contains an OEM Serial Port Adapter from connectBlue with FCC ID:

PVH070101. This device complies with Part 15 of the FCC Rul es. Operation is subject
to the following two conditions:
(1) this device may not cause harmful interference,

(2) this device must accept any interference received, including interference that

may cause undesired operation.”

5.3.2 Warranty

This printer is warranted by Datamax-O’Neil to be free of defects in p arts and workmanship
for a period of one year from date of shipment. This warranty does not apply to defects
resulting from action of the user such as misuse, improper wiring, operation outside of
specification, improper maintenance or repair, or unauthorized modificatio n. Datamax-O’Neil
specifically disclaims any implied warranties of merchantability or fitness for a specific
purpose and will not be liable for any direct, indirect, special, incidental or consequential
damages. Datamax-O’Neil’s total liability is limited to the repair or replacement of the
product. The warranty set forth above is inclusive and no other warranty, whether written or
oral is expressed or implied.

5.3.3 Warranty and/or Repair Service

A Return Authorization number must be issued before a unit is returned to Datamax-O’Neil
for repair. Once a unit has been properly returned to Datamax-O’Neil (Note: The customer is
responsible for ensuring proper packing to prevent damage in transit as well as the shipping
costs back to Datamax-O’Neil), it will be repaired (estimates are provided first if the repair
cost is estimated above $100.00) and returned via UPS ground. The customer may elect a
faster mode of transport at their cost.

26

6 Customer Support

Datamax-O'Neil Americas
Orlando, FL USA
Monday - Friday
8:00am - 6:00pm EST
Tel: [phone]
Fax: [phone]

[e-mail]

Datamax-O’Neil EMEA
Valence France
Monday - Friday
0830 - 1700 GMT
Tel: + 33 (0) 4 75 75 63 00
Fax: [phone]

[e-mail]

Datamax-O'Neil Asia-Pacific
Singapore
Monday - Friday
0830 - 1730
Tel: [phone]
Fax: [phone]

[e-mail]

COPYRIGHT © 2010, DATAMAX-O’NEIL

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