Datalogic PDA User Manual

Falcon® Management Utility

User’s Manual

Datalogic Mobile, Inc

1505 Westec Dr. Eugene, Oregon 97402 Telephone: (541) 743-4800 Fax: (541) 743-4900

An Unpublished Work - All rights reserved. No part of the contents of this documentation or the procedures described therein may be reproduced or transmitted in any form or by any means without prior written permission of Datalogic Mobile, Inc. or its affiliates or subsidiaries ("Datalogic" or “Datalogic Mobile”) . Owners of Datalogic prod ucts are hereby granted a non-exclusive, revocable license to reproduce and transmit this documentation for the purchaser's own internal business purposes. Purchaser shall not remove or alter any proprietary notices, including copyright notices, contained in this documentation and shall ensure that all notices appear on any reproductions of the documentation.

Should future revisions of this manual be published, you can acquire printed versions by contacting your Datalogic representative. Electronic versions may either be downloadable from the Datalogic Mobile website (

www.mobile.datalogic.com) or provided on appropriate media. If you visit our website and would like to make

comments or suggestions about this or other Datalogic publications, please let us know via the “Contact Datalogic” page.

Disclaimer

Datalogic has taken reasonable measures to provide information in this manual that is complete and accurate, however, Datalogic reserves the right to change any specification at any time without prior notice.

Datalogic is a registered trademark of Datalogic S.p.A. and the Datalogic logo is a trademark of Datalogic S.p.A. all licensed to Datalogic Mobile, Inc. All other trademarks and trade names referred to herein are property of their respective owners.

Falcon® is a registered trademark of Datalogic Mobile, Inc. and of its affiliates and subsidiaries. Microsoft Windows

, Windows® 2000, Windows®CE, Windows® Mobile, ActiveSync®, Windows® XP and the

Windows logo are registered trademarks of Microsoft Corporation.

Patents

This product may be covered by one or more of the following patents: 4,861,972 • 4,866,257 • 4,879,456 • 5,198,649 • 5,208,449 • 5,212,372 • 5,247,161 • 5,311,000 • 5,440,110 • 5,481,098 • 5,493,108 • 5,508,505 • 5,664,231 • 5,671,374 • 5,686,716 • 6,041,374 • 6,412,698 • 6,415,978 • 6,454,168 • 6,478,224 • 6,513,714 • 6,536,670 • 6,561,427 • 6,585,157 • 6,923,377 • 7,108,170 • D377345 • CA2,188,399 • Other U.S. and Foreign Patents Pending.

Datalogic Mobile Falcon® Management Utility™

End User License Agreement ............................................................................................... v

Preface ................................................................................................................................... ix

Overview ........................................................................................................................... ix

Registration ....................................................................................................................... x

Style Conventions .............................................................................................................x

Manual Formatting Conventions ................................................................................. x

Chapter 1.

Quick Start ......................................................................................................................... 1

Overview ............................................................................................................................ 2

Introduction ........................................................................................................................ 2

System Requirements .......................................................................................................4

Before You Begin .............................................................................................................. 5

Setting Up FMU .................................................................................................................8

FMU Server Architecture ...................................................................................................9

Chapter 2.

Overview .......................................................................................................................... 11

User Interface ..................................................................................................................13

Getting Started .................................................................................................. 1

Advantages .................................................................................................................2

Features ......................................................................................................................3

Supported portables .................................................................................................... 4

System Requirements .......................................................................................... 4

Establish Communication to Terminals ....................................................................... 5

Installing FMU .............................................................................................................5

FMU Installation Options ...................................................................................... 5

Firewalls and File Sharing ........................................................................................... 6

Using Firewalls ..................................................................................................... 6

Setting Up File Sharing ......................................................................................... 6

Complete System ........................................................................................................ 8

Separate Workstation/Server ...................................................................................... 8

Single Server Support ................................................................................................. 9

Multiple Server Support .............................................................................................10

About FMU....................................................................................................... 11

FMU’s Technology .................................................................................................... 11

FMU Server and Client .......................................................................................12

Maintaining Current Files .................................................................................... 13

User’s Manual i

FMU Components ........................................................................................................... 15

FMU Start Page ........................................................................................................ 15

Servers ..................................................................................................................... 16

Groups ...................................................................................................................... 16

Configuration ...................................................................................................... 16

Assigned Packages ............................................................................................ 17

Terminal ............................................................................................................. 17

Available Packages .................................................................................................. 17

Menu ............................................................................................................................... 18

File ............................................................................................................................ 18

Add ..................................................................................................................... 18

Assign Packages ................................................................................................ 19

Update Terminal(s) Now .................................................................................... 19

Exit ..................................................................................................................... 19

Edit ...........................................................................................................................20

View .......................................................................................................................... 21

Help .......................................................................................................................... 22

Toolbar ............................................................................................................................ 23

Printing Reports ........................................................................................................ 23

Chapter 3.

FMU Operation................................................................................................ 25

Overview ......................................................................................................................... 25

Managing Servers ........................................................................................................... 25

Adding a Server ........................................................................................................ 26

Deleting a Server ...................................................................................................... 27

Server Error Log ....................................................................................................... 27

Viewing or Editing Server Properties ........................................................................ 27

Working with Groups ....................................................................................................... 29

Adding a Group ........................................................................................................ 29

Group Configuration Settings ................................................................................... 29

Deleting a Group ...................................................................................................... 30

Renaming a Group ................................................................................................... 31

Adding and Assigning Packages .................................................................................... 31

Adding a Package .................................................................................................... 32

Adding Files to a Package ........................................................................................ 32

Adding a Firmware Image File .................................................................................. 34

Viewing a File List ..................................................................................................... 35

Assigning a Package ...................................................................................................... 36

Terminals ........................................................................................................................ 36

Adding Terminals ...................................................................................................... 37

Terminal Setup ................................................................................................... 37

Terminal Check-in .............................................................................................. 37

Delete Terminal ........................................................................................................ 38

ii Falcon® Management Utility (FMU)

Terminal Properties ................................................................................................... 38

Working with Files ........................................................................................................... 39

File Properties ........................................................................................................... 39

About Files .......................................................................................................... 39

Chapter 4.

Overview .......................................................................................................................... 41

Configuration Settings ..................................................................................................... 41

Chapter 5.

Overview .......................................................................................................................... 49

Direct Connect .................................................................................................................50

RF Connection ................................................................................................................. 52

Configuration Settings ................................................................................... 41

Reset Values ............................................................................................................. 42

Symbology Settings ..................................................................................................43

Device Settings .........................................................................................................44

Network Settings ....................................................................................................... 45

FDU Configuration Settings ......................................................................................46

2D Imager Settings ................................................................................................... 47

Terminal to FMU Server Communications ................................................... 49

Enabling a Terminal for FMU with Direct Connect ....................................................50

Explore Terminal ....................................................................................................... 51

Updating Terminals ................................................................................................... 51

Enabling Terminals for RF Connectivity .................................................................... 52

Exploring an RF Terminal .........................................................................................55

Updating RF Terminals ............................................................................................. 55

Update Terminal(s) Now ..................................................................................... 55

Scheduled Update Time ..................................................................................... 56

Terminal Configuration Settings ................................................................................ 56

Terminal Report ........................................................................................................ 58

Appendix A.

Overview .......................................................................................................................... 59

SNMP Concepts ........................................................................................................59

MIB Files ................................................................................................................... 59

Additional Resources ................................................................................................60

Appendix B.

Setting up your DHCP Server .......................................................................................... 61

Appendix C.

Overview .......................................................................................................................... 63

RF Connectivity ...............................................................................................................64

User’s Manual

SNMP Interface............................................................................................. 59

Datalogic MIBs ................................................................................................... 60

DHCP Server Setup...................................................................................... 61

Troubleshooting........................................................................................... 63

iii

Windows Firewall Issues ................................................................................................. 65

How to Open Ports in the Windows Firewall ............................................................ 65

Network Domain File Transfer Troubleshooting .............................................................. 69

Windows XP Home ......................................................................................................... 72

Creating a Share in Windows XP Home ................................................................... 72

Installing the Server Only component using XP Home ..................................... 72

Technical Support ........................................................................................................... 74

Datalogic Mobile Website Support ........................................................................... 74

Datalogic Mobile Website TekForum ........................................................................ 74

Reseller Technical Support ...................................................................................... 74

Telephone Technical Support ................................................................................... 74

Sample Reports .............................................................................................................. 75

Terminal Report ........................................................................................................ 75

Appendix D.

Glossary....................................................................................................... 77

iv Falcon® Management Utility (FMU)

Datalogic Mobile

Falcon

Management Utility

™

End User License Agreement

NOTICE: Your use of the Falcon Management Utility (FMU) Software and Documentation (“Licensed Products”) is conditioned on your accepting and agreeing to the terms and conditions set forth in this Agreement. By using the Licensed Products, you agree to be bound by the terms of this Agreement. If you do not intend to be bound to the terms of this Agreement, Datalogic is unwilling to license the Licensed Products to you. In such event, you may not use or copy the Licensed Products, and you should promptly contact the seller of the Licensed Products for instructions on return of the unused Licensed Products for a refund.

This End User Software License Agreement (“Agreement”) is a legal agreement between the entity or person who has purchased the Licensed Products (“End User”) and Datalogic Mobile Inc., its subsidiaries and affiliates, (Datalogic), and governs the licensing of the Licensed Products by Datalogic to End User. Any software provided along with the Licensed Products that is associated with a separate end-user license agreement is licensed to you under the terms of that license agreement. Datalogic and End User agree as follows:

1. Definitions.

1.1 “Authorized Use” means End User’s Use of the Licensed Products exclusively with Datalogic Mobile Product(s) solely for End User’s internal business purposes.

1.2 “Documentation” means materials such as user’s guides, program reference guides, quick reference guides, manuals, or similar materials associated with or related to the Datalogic Product, whether in printed, “online”, or other form.

1.3 “Licensed Products” means the Software and Documentation acquired by End User.

1.4 “Software” means the Falcon Management Utility Software and any other software or computer program of Datalogic or its third party licensors in machine readable form acquired by End User, including any related update or upgrade such as enhancements or modifications, whether obtained directly or indirectly from Datalogic.

1.5 “Proprietary Information” means all (a) source code, software, documentation, and any related internal design, system design, data base design, algorithms, technology, technical data or information, implementation techniques, and trade secrets related to the Licensed Products and (b) any other trade secrets marked appropriately or identified as proprietary or confidential, or any information that End User, under the circumstances, should recognize as confidential. Proprietary Information does not include any information that the receiving party can establish was (1) in the public domain, (2) already in the receiving party’s possession or rightfully known prior to receipt, (3) rightfully learned from a third party not in violation of any other's proprietary rights, or (4) independently developed.

1.6 “Use” means storing, installing, copying, downloading, accessing, executing, operating, or displaying any portion of the Licensed Products by End User on any hardware device.2. Scope Of License Granted.

2. Scope of License Granted.

2.1 Unless End User has purchased a multiple user license, this Agreement grants End User a license to install a single copy of the Software on a single Datalogic terminal. If End User has purchased a multiple user license, End User is granted a license to install a copy of the Software on the number of Datalogic terminals authorized on the printed label of the Software package.

2.2 The license granted to End User by Datalogic shall be a non-exclusive, non-transferable, terminable license to use the Software in machine-readable form only, solely for End User's internal business purposes. This Agreement does not convey ownership of the Licensed Products to End User. Title to the Licensed Products shall be and remain with Datalogic or the third party licensor from whom Datalogic has obtained a licensed right. As used in this Agreement, the term “purchase” or its equivalents shall mean “acquire under license.” End User acknowledges that the Licensed Products constitute valuable trade secrets of Datalogic or Datalogic’s third party licensors and that the Licensed Products are protected by intellectual property laws and treaties. End User is not entitled to receipt or use of the source code to any Software.

User’s Manual v

Datalogic Mobile Falcon® Management Utility™ End User License Agreement

2.3 End User represents that the Licensed Products acquired under this Agreement will be acquired for End User’s sole use, and not for resale or transfer. End User shall not copy, modify, decompile, disassemble, reverse engineer, or otherwise reproduce or remanufacture the Licensed Products, whether modified or unmodified, nor sell, assign, sublicense, distribute, lend, rent, give, or otherwise transfer them to any other person or organization, for purposes other than as expressly provided in this Agreement, without Datalogic’s prior written consent.

3. Payment and Taxes.

3.1 Unless otherwise agreed in writing, prices will be as set forth in Datalogic's price list in effect for the Licensed Products and the Territory. Prices and license fees do not include freight, insurance, sales tax, customs duties or other similar charges. Any such charges or taxes will be added to the price or separately invoiced to End User unless End User provides Datalogic with a certificate of exemption from the applicable taxing authority.

3.2 Any copying, installing, reproduction, reverse-engineering, electronic transfer, or other use of the Licensed Products on other than the number of Datalogic terminals for which End User has purchased a license, or on any non-Datalogic equipment, will be a material breach of this Agreement. However, Datalogic may elect not to terminate this Agreement or the granted license, but instead may elect to notify End User that End User is deemed to have ordered and accepted a license for each breaching use. End User shall pay Datalogic the applicable list price fees as of the date of such breach as determined by Datalogic.

4. Intellectual Property.

Falcon is a registered trademark of Datalogic Mobile, Inc. and its wholly owned subsidiaries, and Falcon Management Utility and FMU are trademarks of Datalogic Mobile, Inc. The license set forth in this Agreement does not transfer to End User any ownership of Datalogic’s or its third party licensors' copyrights, patents, trademarks, service marks, trade secrets, or other intellectual property rights and End User shall have no right to commence any legal actions to obtain such rights. End User shall not remove, modify, or take any other action that would obscure any copyright, trademark, or other intellectual property notices contained in the Licensed Products.

5. Proprietary Information.

5.1 End User acknowledges that Proprietary Information is the confidential, proprietary, and trade secret property of Datalogic and Datalogic’s third party licensors and End User acquires no right or interest in any Proprietary Information.

5.2 End User shall not disclose, provide, or otherwise make available the Proprietary Information of Datalogic or its third party licensors to any person other than End User’s authorized officers, directors, employees, agents, or contractors, all of whom must be under confidentiality agreement, or use the Proprietary Information for other than the Authorized Use, without Datalogic’s prior written consent. End User shall take at least reasonable steps to protect the Proprietary Information and shall protect it no less securely than if it were End User's own intellectual property.

5.3 The provisions of this Proprietary Information Section shall survive and continue for five (5) years after the termination of this Agreement.

6. Limited Warranty.

Datalogic warrants that, under normal use and operation, the Software will conform substantially to the applicable Documentation for a period of ninety (90) days from delivery to End User. During this period, for all reproducible nonconformities for which Datalogic has been given written notice, Datalogic will use commercially reasonable efforts to remedy the nonconformities. End User agrees to supply Datalogic with all reasonably requested information and assistance necessary to help Datalogic in remedying such nonconformities. For all defects reported to Datalogic within the warranty period, Datalogic’s liability is limited to providing End User with one copy of corrections or refunding End User's purchase price, at Datalogic's discretion, and responding to End User's software problem reports according to Datalogic's standard assistance practices. Datalogic does not warrant that the Licensed Products will meet End User's requirements or that use of the products will be uninterrupted or error free, or that Datalogic's remedial efforts will correct any nonconformance. This limited warranty does not cover any software that has been subjected to damage or abuse, whether intentionally, accidentally, or by neglect, or to unauthorized repair or unauthorized installation, and shall be void if End User modifies the Software, uses the Software in a manner other than as established in the Documentation, or if End User breaches any of the provisions of this Agreement.

THE LICENSED PRODUCTS ARE PROVIDED “AS IS” AND, EXCEPT AS PROVIDED IN THIS SECTION, DATALOGIC MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE LICENSED PRODUCTS, AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

vi Falcon® Management Utility (FMU)

Datalogic Mobile Falcon® Management Utility™ End User License Agreement

7. Infringement.

7.1 Datalogic will defend End User against any claim that the Licensed Products furnished hereunder infringe a United States patent, trademark, or copyright of a third party and Datalogic will pay any damages finally awarded against End User by a court of competent jurisdiction that are attributable to such claim or will pay End User’s part of any settlement that is attributable to such claim, provided, that 1) End User notifies Datalogic promptly in writing of the claim, 2) Datalogic controls the defense or settlement of the claim, and 3) End User cooperates fully with Datalogic in such defense or settlement. All notices of a claim should be sent to Datalogic Mobile, Inc., General Counsel, 1505 Westec Drive, Eugene, Oregon, 97402.

7.2 In the defense or settlement of any such claim, Datalogic may, at its option, 1) procure for End User the right to continue using the Licensed Products, 2) modify the Licensed Products so that they become non-infringing, 3) replace the Licensed Products with an equivalent product not subject to such claim, or 4) provide End User an opportunity to return the Licensed Products and receive a refund of the purchase price paid, less a reasonable allowance for use.

7.3 Datalogic shall have no liability to End User for claims of infringement based upon 1) the use of any Licensed Product in combination with any product which Datalogic has not either furnished or authorized for use with such Licensed Product, 2) the use of any Licensed Product designed, manufactured, or modified to the specifications of End User, or 3) End User’s modification of the Licensed Products without written authorization from Datalogic.

THE FOREGOING STATES DATALOGIC’S COMPLETE AND ENTIRE OBLIGATION TO END USER CONCERNING CLAIMS OF PATENT, TRADEMARK, COPYRIGHT, OR OTHER INTELLECTUAL PROPERTY INFRINGEMENT, CANCELS AND SUPERCEDES ANY PRIOR AGREEMENTS, WHETHER ORAL OR WRITTEN, BETWEEN DATALOGIC AND END USER CONCERNING SUCH CLAIMS, AND WILL NOT BE MODIFIED OR AMENDED BY ANY PAST, CONTEMPORANEOUS, OR FUTURE AGREEMENTS OR DEALINGS BETWEEN DATALOGIC AND END USER, WHETHER ORAL OR WRITTEN, EXCEPT AS SET FORTH IN A FUTURE WRITING SIGNED BY AN AUTHORIZED REPRESENTATIVE OF EACH PARTY.

8. Limitation of Liability.

EXCEPT AS PROVIDED IN SECTION 8, DATALOGIC SHALL NOT BE LIABLE FOR ANY CLAIMS AGAINST END USER BY ANY OTHER PARTY NOR SHALL DATALOGIC'S LIABILITY FOR DAMAGES, IF ANY, WHETHER BASED UPON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, WARRANTY, OR ANY OTHER BASIS, EXCEED THE PRICE OR FEE PAID BY END USER FOR THE LICENSED PRODUCTS. UNDER NO CIRCUMSTANCES SHALL DATALOGIC BE LIABLE TO END USER OR ANY THIRD PARTY FOR LOST PROFITS, LOST DATA, INTERRUPTION OF SERVICE, OR FOR ANY SPECIAL, CONSEQUENTIAL, CONTINGENT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, OR OTHER SIMILAR DAMAGES, EVEN IF DATALOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Government Restricted Rights; International Use.

The Licensed Products are provided with Restricted Rights. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions for computer software developed at private expense as set forth in the U.S. Federal Acquisition Regulations at FAR 52.227-14(g), or 52.227-19 or in the Rights in Technical Data and Computer Software clause at DFARS 252.2277013(c)(1)(ii), whichever is applicable. If End User is using the Licensed Products outside of the United States, End User must comply with the applicable local laws of the country in which the Licensed Products are used, with U.S. export control laws, and with the English language version of this Agreement.

10. Termination.

10.1 Either party may terminate this Agreement or any license granted under this Agreement at any time upon written notice if the other party fails to comply with any material term or condition. Datalogic may terminate this Agreement immediately in the event that End User (i) fails to pay any amount that is due within thirty (30) days of receiving a written demand, (ii) breaches any provision of this Agreement unless such breach is corrected or cured within fifteen (15) days after receipt of written notice from Datalogic, (iii) transfers any substantial part of its business or in any manner ceases to continue its business, or experiences any material change or transfer in its management or control, or (vi) becomes insolvent, voluntarily files a petition in bankruptcy, becomes the subject of an involuntary bankruptcy proceeding which is not dismissed within thirty (30) days, or is otherwise the subject of an action provided by law which is intended to relieve it from any of its debts.

10.2 Upon termination of this Agreement, End User immediately shall cease using the Software and shall return to Datalogic or destroy all Licensed Products covered by this Agreement, and shall furnish Datalogic with a certificate of compliance with this provision signed by an officer or authorized representative of End User.

User’s Manual vii

Datalogic Mobile Falcon® Management Utility™ End User License Agreement

11. General Provisions.

11.1 Entire Agreement; Amendment. This document contains the entire agreement between the parties relating to the subject matter contained herein and supersedes all prior or contemporaneous agreements, written or oral, between the parties. This Agreement may not be changed, amended, or modified except by written document signed by an authorized representative of each party. No promise or representation which is not contained herein constituted an inducement to either party or was relied upon by either party in entering into this Agreement.

11.2 Notice. All notices required or authorized under this Agreement shall be given in writing and shall refer to this Agreement. Notices to End User shall be sent to such address as End User shall provide to Datalogic in writing. Notices to Datalogic shall be sent to the attention of Datalogic Mobile, Inc., General Counsel, 1505 Westec Drive, Eugene, OR 97402, or such other address as may be specified by Datalogic in writing. All notices shall be effective when received, with evidence of receipt.

11.3 Waiver. If either party fails to perform any of its obligations under this Agreement and the other party fails to enforce the relevant provisions, such failure to enforce shall not prevent later enforcement of those provisions.

11.4 Assignment. Datalogic may assign this Agreement or any of its rights under this Agreement without giving prior notice to End User. End User may not sublicense, assign, pledge, lease, rent, or otherwise transfer this Agreement, and the rights under it, whether voluntarily or by operation of law, without Datalogic’s prior written consent. No attempt to assign or transfer in violation of this provision shall be valid or binding upon Datalogic.

11.5 Severability. Should any clause or section of this Agreement be determined to be invalid or unenforceable, that provision shall be interpreted so as to most closely reflect the original intent of the parties in an enforceable manner and the remainder of the Agreement will remain in full force and effect.

11.6 Governing Law. This Agreement shall be governed by the laws of the State of Oregon, United States of America, excluding choice of law provisions.

11.7 Attorneys Fees. In the event an action is brought to enforce the terms and conditions of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, both at trial and on appeal.

-END-

viii Falcon® Management Utility (FMU)

Overview

Depending on the version of your device’s operating system, you might see some slight differences between your screen and those described in this manual.

Preface

This manual contains information about installing and operating the Falcon® Management Utility (FMU). It covers both Microsoft Windows Windows Mobile

•This “Preface” describes the style and formatting conventions used in this manual.

• “Getting Started”on page 1 tells you how to install and set up FMU.

• “About FMU”on page 11 provides an overview of the FMU concepts and usage, as well as a description of the various components.

• “FMU Operation”on page 25 gives information on how to use FMU, including terminal configuration and how to transfer data to and from the portable device.

• “Configuration Settings”on page 41 provides details about the config- uration settings available in FMU.

(WM) operating systems.

CE and

• “Terminal to FMU Server Communications”on page 49 provides instructions for direct connect and RF configuration of terminals.

• Appendix A nology used in FMU.

• Appendix B DHCP Server so FMU can use DHCP Discovery.

• Appendix C, “Troubleshooting”on page 63 provides troubleshooting information and error messages. This section also includes contact information for Datalogic Mobile Technical Support.

• Appendix D, “Glossary”on page 77 lists selected terms used in this manual.

Reference the Product Reference Guide (PRG) for your terminal type to get additional information specific to that model.

User’s Manual ix

, “SNMP Interface”on page 59, discusses the SNMP tech-

, “DHCP Server Setup”on page 61, discusses setting up a

Preface

Registration

Please take a few moments to register electronically with the Datalogic Product

Registration Utility, or complete the Pr

logic’s website (www.mobile.datalogic.com). Datalogic values your feedback. Registering ensures that you will be informed of the latest product news, software updates and future developments from Datalogic.

Style Conventions

Formatting conventions are used throughout this document to provide a consistent method for representing various screenshots, buttons, notes, and cautions while you are working with the FMU manual.

Manual Formatting Conventions

Keyboard Keys. When keyboard keys are Linked with a plus sign (for

example, second key once.

Keystrokes. Filenames, paths, field selections from a pull-down list, and

data or keystrokes entered by the user are shown in this typeface.

SHIFT+ENTER, or Ctrl+C), hold down the first key while pressing the

oduct Registration form located on Data-

monospaced

Windows Controls. Windows controls including command bar

sequences, prompts, dialog boxes, fields, pull-down lists, checkboxes and radio-buttons are printed in this

bold typeface.

Input characters are usually given in lowercase (no capital letters); you may enter them in lowercase, uppercase, or a combination unless otherwise specified. When input characters are given in uppercase or a combination of lowercase and uppercase, enter the characters exactly as shown.

Cautions indicate an action where there is a possibility of damage to data integrity or data failure. Cautions always have the Caution icon to the left.

CAUTION

Notes provide additional information on a topic, including technical details, exceptions to instructions and other pertinent information. Notes have the notepad icon to the left.

xFalcon

Management Utility (FMU)

Quick Start

Following is a brief summary of the steps needed to set up FMU for configuring terminals. See the references to each section for further information.

Chapter 1

Getting Started

Read “System Requirements” on page 4 and “Before You Begin” on

page 5.

2. Set Up Terminals

• Establish communication from terminal to host — see the PRG

for your terminal type.

•Enable FMU on terminal — see “Terminal to FMU Server

Communications” on page 49.

Install FMU

See “Installing FMU” on page 5.

Set Up FMU

See “Firewalls and File Sharing” on page 6 and “Setting Up FMU” on

page 8.

Define Configuration Settings

See Chapter 4, “Configuration Settings” on page 41.

Add Terminals to FMU

See “Adding Terminals” on page 37.

Update Terminals

See “Updating Terminals” on page 51 and “Updating RF Terminals”

on page 55.

FMU will override any previously-defined settings on a terminal.

CAUTION

User’s Manual 1

Overview

This section covers the following topics:

Introduction

Datalogic Mobile’s Falcon Management Utility (FMU) is designed to help you install, configure, and manage your deployment of Windows-based Datalogic mobile computers and PDAs.

Advantages

FMU can manage multiple terminals simultaneously over a wireless network, on a USB bus, or via ActiveSync. FMU sets a new industry standard, using the latest technology to create a reliable, automated, and easy-to-use system for remote management of terminals.

Getting Started

• “Introduction” on page 2

• “Before You Begin” on page 5

• “System Requirements” on page 4

• “Setting Up FMU” on page 8

• “FMU Server Architecture” on page 9

• Lower deployment cost — new terminals are automatically configured.

• Lower maintenance cost — automated, rapid deployment of configuration, firmware and files.

• Better-maintained hardware.

•Faster recovery times.

2 Falcon® Management Utility (FMU)

Features

Introduction

FMU is included with Windows-based Datalogic mobile computers. FMU provides administrators with tools for managing the deployment of terminals, including:

• Individual Diagnostic Terminal Update

• Group Terminal Update

• Wireless Connectivity

• Multiple Server Support

•On-Demand Updates

• Automated Terminal Updates

• Scheduled Terminal Updates

FMU encapsulates all aspects of terminal configuration into a single centralized interface. For example, FMU’s intuitive user environment provides an interface that allows you to perform firmware upgrades, terminal configuration, network setup, and terminal monitoring via the Explorer-style interface. Administrators can manage their terminal deployment on either an individual or group basis. A group is a set of terminals that perform the same function (e.g. shipping, or cycle counting, or price verification).

FMU allows administrators to gain additional management capabilities. Specifically, administrators can now manage a deployment of PDTs across a widearea-network (WAN) as well as take advantage of additional automation capabilities.

FMU is an essential tool for managing a large deployment of terminals, grouped into different functional categories. FMU makes managing the different groups easy. With groups of terminals, configuration settings can be applied once and distributed to each terminal in the group automatically. The distribution of applications to a group of terminals can be easily accomplished in the same one-step manner. Using wireless network technology, these functions can be accomplished without direct access to the terminal.

All of the benefits and capabilities of the Falcon Management Utility help you to lower your ownership costs of your portable data deployment by making the installation, configuration, and management of your deployment easier and more efficient.

User’s Manual 3

System Requirements

Supported portables

FMU supports Windows® CE and Windows® Mobile PDTs and PDAs, including:

• Pegaso Industrial PDA

• Falcon 4400 Series (Laser & 2D Imager)

• Falcon 4220

System Requirements

Complete System/Workstation

CPU P3-600 MHz

Memory 256MB

Hard Disk 200MB

Server Only

CPU P3-600 MHz

Memory

Hard Disk 200MB

Getting Started

Minimum

128MB + 1MB for each

Terminal being supported

FMU is supported under the following operating systems:

•Microsoft

Windows® 2000 Professional

• Windows 2000 Server

• Windows 2000 Advanced Server

•Windows XP Home

• Windows XP Professional

4 Falcon® Management Utility (FMU)

Before You Begin

Establish Communication to Terminals

Before installing FMU, you must set up communication from the terminal(s) to the host. See “Terminal to FMU Server Communications” on page 49 for information.

Installing FMU

FMU Installation Options

Complete (Workstation + Server)

This option installs everything you need to run FMU on a single computer.

Server Only

This option is used when setting up a server to run on a separate computer from the FMU Console. The server is used to communicate between the FMU Console application and the terminals.

Workstation Only

This option is used to set up the FMU Console to run on a separate computer from the FMU Server. The FMU Console is the application used to manage and administer your terminal(s) using the remote FMU Servers.

Before You Begin

To install FMU:

1. Insert the Product CD provided with your unit into the CD-ROM

drive of the computer where you want to install it.

2. Click the link to

Falcon Management Utility (FMU) to begin the installa-

tion.

If the installation window does not automatically open after you insert the CD (if you have disabled autorun on your computer), browse to the Contents folder on the CD and click on index.html to launch the interface.

User’s Manual 5

Getting Started

3. After you agree to the EULA and click Next, the Install Options dialog will open.

4. Select the type of install (

station + Server)

you want to perform and click Next.

5. Continue to follow the on-screen instructions to complete the installation.

Firewalls and File Sharing

Using Firewalls

If you are using a firewall, FMU uses the following ports:

• 2151 UDP

• 2150 TCP

• 3453 TCP

These need to be open and enabled in order for FMU to communicate with Datalogic terminals. For instructions, refer to “Windows Firewall Issues” on

page 65.

Setting Up File Sharing

File sharing must be enabled and a share created on the Server directory. Please consult your operating system manual for information on setting up file sharing.

Server, Workstation, or Complete System (Work-

6 Falcon® Management Utility (FMU)

Before You Begin

Server Directory Share

After the FMU Server installation is complete, you will need to share the folder for the directory where the server files were installed (the default is C:\Program Files\Datalogic\FMU\Server). See the help documentation specific to your Windows operating system for directions on creating a share.

Network Shares (Shared Files)

You must enable sharing for each directory in your network containing files that will be sent to a terminal. The directory containing the files must have permissions set for FMU Server access.

File Shares in Local Workstation

You can also elect to copy files to be sent to the terminal into a folder on the FMU Workstation computer, and then share the directory on the local drive.

The FMU workstation installation allocates a folder for this. Unless you specified a different location during install, the default folder is

C:\Program Files\Datalogic\FMU\Workstation\Packages.

Since shared drives are tied to individual login names, if more than one login is used for the same workstation sharing must be enabled for each login name that will be using FMU.

File Sharing with Windows XP Home

Special considerations are necessary if you are using Windows XP Home. Refer to “Creating a Share in Windows XP Home” on page 72 in the Trouble- shooting section for more information.

File Sharing with Windows XP Professional

Under Windows XP Professional, you must enable file-sharing and give explicit permissions to the Domain users that will be accessing files (server).

User’s Manual 7

Setting Up FMU

Depending on the type of install you selected (Server Install, Workstation Install, or Complete System), the process for setup will vary.

Complete System

If you did a Complete System install (both FMU Console and Server on the same computer), use the following steps to set up FMU.

Getting Started

1. Open

2. A Default Group is created automatically for you during installation.

3. Set up terminals to communicate with FMU (see “Enabling a Termi-

FMU Console by choosing it from the Start menu.

If you want to assign terminals to a group other than the Default Group, create the group(s) to which you want to add the terminals before proceeding (see “Adding a Group” on page 29).

nal for FMU with Direct Connect” on page 50 and “Enabling Termi- nals for RF Connectivity” on page 52).

Separate Workstation/Server

If you have installed FMU Console on one computer and the FMU Server software on one or more other computers, use the following procedures:

1. Open

2. Add a server (see “Adding a Server” on page 26).

3. A Default Group is created automatically for you when a server is

4. Set up terminals to communicate with FMU (see “Enabling Termi-

FMU Console by choosing it from the Start menu.

added. To assign terminals to a group other than the Default Group, create the group(s) to which you want to add the terminals before proceeding (see “Adding a Group” on page 29).

nals for RF Connectivity” on page 52).

8 Falcon® Management Utility (FMU)

FMU Server Architecture

Single Server Support

FMU is included with each supported Windows-based Datalogic terminal. FMU Console can connect to a single server and configure individual terminals. You can create groups within that server and assign as many terminals as desired to those groups.

FMU provides the ability to drag configuration settings from one group to another, where they can then be modified independently from the original settings. Package files can be shared across groups (see “Available Packages” on

page 17 for more information).

Figure 1. FMU Single Server

FMU Server Architecture

FMU Console

Single Server

FMU does not limit the number of terminals associated to one server; however, a maximum of 35 - 50 terminals per server is recommended for optimum performance.

User’s Manual 9

Terminals

Multiple Server Support

FMU also enables administrators to manage more than one FMU server from a single console, making it easier and more efficient to manage a large distributed deployment of terminals.

Specifically, FMU can manage more than one FMU Server which supports WAN deployments. Additionally, FMU allows administrators to push configurations and applications to a group of terminals in a single process (vs. oneat-a-time approach). Terminals within a specified group can be updated automatically.

Figure 2. Multiple Server Support

Server 1

Getting Started

Terminal Group(s)

FMU Console

FMU does not limit the number of servers associated to one console; however, a maximum of 3-4 servers per console is recommended for optimum performance.

10 Falcon® Management Utility (FMU)

Server 2

Terminal

Group(s)

Overview

Chapter 2

About FMU

This chapter will introduce you to the concepts of FMU. You will find information that will help you to understand FMU’s technology and interface. You will also find explanations of groups, packages and files and how FMU uses them to provide an easy-to-use automated system for configuring terminals. You will learn how you can update a few terminals in a local environment, or numerous terminals in multiple remote locations.

This section covers the following topics:

• “FMU’s Technology” on page 11

• “User Interface” on page 13

• “FMU Components” on page 15

• “Menu” on page 18

• “Toolbar” on page 23

FMU’s Technology

Microsoft® .NET Framework

FMU was developed using the Microsoft .NET Framework, which provides an environment for extensibility. Future revisions of FMU will allow the FMU Server components to be deployed on different platforms, as well as to interface with different wireless devices.

The Common Language Runtime provided by Microsoft to run applications is supported on a wide variety of devices. This simplifies the task of creating one application to run on multiple devices, making development fast and efficient. The Runtime also has security features which greatly enhance software reliability.

User’s Manual 11

About FMU

For more information on this topic, go to:

http://www.microsoft.com (Internet connection required).

XML

What is XML?

XML is defined as Extensible Markup Language (XML). Although it was originally created to be used for data on the web, it also provides a robust, nonproprietary, persistent, and verifiable file format for storing and/or exchanging data off the Web.

How does FMU use this technology?

XML has become an integral part of the Microsoft® Windows® DNA architecture for data distribution and communication between multiple tiers. FMU was designed as a multi-tier solution because of the flexibility and efficiencies this type of architecture adds. FMU uses this technology to provide the structured environment needed for data integrity.

XML is at the core of FMU’s data management. Its use varies from generating dynamic forms to keeping track of terminal configurations. This is accomplished with use of XML schemas, providing the flexibility needed to encapsulate the data shared between different layers. For our long-term plans, this is also the best path to becoming platform independent. XML provides the ability to communicate with external computing systems that would otherwise be unattainable with conventional methods of data storage.

For more information on this topic, go to:

http://www.microsoft.com

http://www.w3.org/XML/

FMU Server and Client

SNMP

SNMP (Simple Network Management Protocol) is the standard protocol for managing devices on a network. FMU makes use of SNMP to send and receive configuration information to the terminals. The terminals constantly run SNMP, which allows FMU to interface with the terminal at any time without requiring user intervention on the terminal.

12 Falcon® Management Utility (FMU)

User Interface

With an SNMP agent always running on the terminal, other SNMP-based

network management tools, such as HP Openview Associates’ Unicenter, or CastleRock SNMPpc

, IBM’s Tivoli, Computer

, may also be used to configure/manage the terminals. To support this capability, Datalogic has released the Management Information Base (MIB) for Datalogic Windows-based terminals. The MIB is used by the SNMP management tools to allow them to interface with the SNMP agent provided on the terminals. This interface allows the management tool to configure the scanner controls or retrieve terminal type information.

For more information on SNMP, see “SNMP Interface” on page 59, or go to:

http://www.microsoft.com (Internet connection required).

Maintaining Current Files

FMU uses a proprietary file update system to maintain current files on the terminal. FMU uses this protocol to allow the FMU Server to compare files and firmware versions between the server and the terminal, and to update the terminal if it is not up to date. FMU provides the administrator the ability to update a single copy of a file or firmware image, and have that copy be distributed to all of the networked terminals with no further action required by the administrator. FMU ensures data integrity by verifying that the downloaded file is identical to the original prior to replacing the copy on the terminal, avoiding any possibility of corrupting the file.

User Interface

Windows® XP Interface

The FMU graphical user interface was designed to be consistent with the Windows XP GUI design practices and principles. The FMU User Interface is simple and intuitive, allowing you to perform tasks quickly and efficiently.

FMU’s User Interface has a similar look and feel to standard Windows Explorer tree-view/list-view design. The left pane displays the Tree View listing the FMU components; the right pane displays the List View containing details and options available for the selected component.

User’s Manual 13

Too lbar

Start Page

Shortcut Menu

Tree View

List View

About FMU

Figure 3. FMU Interface

Most features of FMU can be accessed several different ways:

Access items from the Menu by clicking on the desired option, then selecting a command. See Menu for a detailed description of each menu item.

Toolbar

Buttons on the Toolbar provide shortcuts to commonly used features.

Tree View

Click on a component in FMU’s left pane Tree View to access its features. Information and available options will display in the right pane List View.

List View

When an option is selected in the Tree View, the List View in the right pane will display available choices for that component.

14 Falcon® Management Utility (FMU)

Shortcut Menu

Right-click the selected item in Tree View to open a shortcut menu. Options relevant to the selected component will be displayed.

Options are enabled or disabled according to their relevance to the item selected in the Tree View.

FMU Components

This section contains the following items:

• “FMU Start Page” on page 15

• “Servers” on page 16

• “Groups” on page 16

• “Configuration” on page 16

• “Assigned Packages” on page 17

• “Terminal” on page 17

FMU Components

• “Available Packages” on page 17

FMU Start Page

The top (root level) of the Tree View is the FMU Start Page. Servers are attached to the Start Page.

User’s Manual 15

Servers

About FMU

Figure 4. FMU Tree View

FMU Start Page

Server

Group

Available Packages

Configuration

Assigned P

Terminal

A Server represents an FMU Server. Each server contains defined groups of terminals. The server component also contains an

Available Packages directory,

which holds defined sets of files.

• “Managing Servers” on page 25

• “SNMP Interface” on page 59

• “Adding and Assigning Packages” on page 31

Groups

Each Group represents a collection of specified terminals with common functionality. Each group contains settings for configuration (hardware, network and symbology settings), assigned packages, and a list of assigned terminals. You can create any number of groups on a server.

On installation of a server, a Default Group is created automatically. Expand the server component to view or change the settings for the Default Group.

See “Working with Groups” on page 29.

Configuration

Group Configuration allows you to view or change configuration items for the specified group.

16 Falcon® Management Utility (FMU)

See “Group Configuration Settings” on page 29.

Assigned Packages

Assigned Packages provides a list of those packages assigned to the selected

group. When selected, the list of packages for that group will display in the List View.

See

“Assigning a Package” on page 36 for more information.

Terminal

Terminals appear within the group to which they are attached. Each terminal

represents a physical Device as specified by the administrator and confirmed by the server. Any number of terminals can be added to a group.

“Terminals” on page 36 for more information.

See

Available Packages

Available Packages represent a set of files that can be assigned to groups for ter-

minal updates. Packages contain two types of files: basic files (drivers, configuration, system software etc.) and firmware image files. Firmware image files are system updates to the terminal firmware itself, and the others are those files required to execute an application.

Exit

Quits the FMU application.

User’s Manual 19

Edit

About FMU

Figure 8. Edit Menu

Cut (Ctrl+X) Moves the selected data into the clipboard to be pasted in another

location.

Copy (Ctrl+C) Copies the selected data into the clipboard so it can be pasted in

another group or server.

Paste (Ctrl+V) Pastes data stored in the clipboard to the selected item within FMU

(when applicable).

Delete (Del) Deletes the selected data (when applicable).

Rename Enter the desired text to rename the selected component.

20 Falcon® Management Utility (FMU)

View

Figure 9. View Menu

FMU Toolbar Shows/hides the Toolbar.

Large Icons Displays list view in Large Icon mode.

Small Icons Displays list view in Small Icon mode.

List Displays list view in List Icon mode.

Details Displays list view in Details mode.

Explore Initiates a connection with the selected terminal, allowing you to

browse the terminal’s contents. You can drag & drop files to or from a terminal. See "Exploring an RF Terminal" on page 55.

Terminal Configuration

Terminal Report Displays the Terminal Report for the selected terminal. See "Ter-

Server Error Log Displays the Server Error Log Report when a server is selected.

Clear Server Error Log

Refresh Refreshes the FMU User Interface.

User’s Manual 21

Retrieves configuration data for the selected terminal. See "Ter-

minal Configuration Settings" on page 56.

minal Report" on page 58 and "Terminal Report" on page 58.

Removes previous entries from the Server Error Log.

Help

Figure 10. Go To Menu

Back (Ctrl+B) Will move the view back to the previous

Tree View selection.

Forward (Ctrl+F) Will move the Tree View selection forward if

you clicked on Back.

Up One Level (Ctrl+U)

Start Page (Ctrl+H)

Figure 11. Help Menu

Will move the Tree View selection up to the selection’s parent option.

Returns to the root level (FMU Start) page.

About FMU

The Help menu enables you to retrieve help information quickly. You can also print specific topics from the help system.

To access help about a specific dialog from within FMU, press F1.

22 Falcon® Management Utility (FMU)

Toolbar

The FMU Toolbar is provided as a way to access commonly-used functions.

Table 1. Toolbar Icons

Icon

Command

Back See "" on page 22

Forward See "Forward (Ctrl+F)" on page 22

Add Server See "Adding a Server" on page 26

Add Group See "Adding a Group" on page 29

Add Terminal See "Adding Terminals" on page 37

Add Package See "Adding a Package" on page 32

Add File(s) See "Adding Files to a Package" on page 32

Update Terminal(s) Now

Assign Packages See "Assigning a Package" on page 36

See "Updating RF Terminals" on page 55

Reference

View Report See "Sample Reports" on page 75

Explore See "Explore Terminal" on page 51

Printing Reports

FMU allows you to view and print server log data as well as system reports for individual terminals. System reports include scanner, network, terminal, hardware configuration, and pertinent OS data.

User’s Manual 23

NOTES

About FMU

24 Falcon® Management Utility (FMU)

Overview

This section covers the following topics:

• “Managing Servers” on page 25

• “Working with Groups” on page 29

• “Adding and Assigning Packages” on page 31

• “Terminals” on page 36

• “Working with Files” on page 39

Managing Servers

This section contains the following information:

Chapter 3

FMU Operation

• “Adding a Server” on page 26

• “Deleting a Server” on page 27

• “Server Error Log” on page 27

• “Viewing or Editing Server Properties” on page 27

User’s Manual 25

Adding a Server

If you installed the complete system, you do not need to specify the initial server information. During a complete install, a local server is automatically created for you. Additional servers can be added after installation.

To add a server you must select the FMU Start Page at the root level of the FMU Tree View.

To add a server:

On the File menu, click Add > Server to open the Add Server dialog:

Figure 12. Add Server

FMU Operation

Name Enter the desired server Name.

Domain Name or IP Address

Server Path Enter the network location of the server, i.e.,

Enter the server

’s Domain Name or IP address.

\\myserver\company\FMU\server.

*Copy files and images to server

*The server needs access/security permissions to the specified directory.

See the section entitled “Troubleshooting” for more information.

26 Falcon® Management Utility (FMU)

When checked, the FMU remote server will keep a local copy of the files associated with packages. This eliminates the need for the FMU Workstation to be running during terminal updates.

Managing Servers

Allow older version firmware updates

*The server needs access/security permissions to the specified directory.

See the section entitled “Troubleshooting” for more information.

Deleting a Server

To delete a server:

1. Select the server you want to delete.

2. Go to the

3. The server reference will be deleted from the FMU Tree View.

When a server is deleted, all groups, terminal settings and defined packages within it are removed from the Tree View. However, the server configuration files still reside on the server. An uninstall of the server must be performed to completely remove them.

Server Error Log

FMU provides users with the ability to view and print error log data for each server. Use this log to identify problems that FMU encountered while updating terminals. The messages in the log will point you to possible solutions to resolve problems. The FMU administrator should check this error log on a regular basis to ensure that terminal updates are completing successfully.

Select to specify whether the server will allow older OS images to overwrite new ones, such as returning to a previous version when troubleshooting.

Edit menu and click on Delete.

Viewing or Editing Server Properties

The Server Properties dialog displays information about the selected server.

To access server properties:

1. Select the server you wish to view or edit in the FMU Tree View.

User’s Manual 27

FMU Operation

2. Click on Properties in the List View to view Server Properties.

3. View or change information as desired.

4. Click

OK to complete.

Name Enter the desired server Name.

Domain Name or

Enter the server

’s Domain Name or IP address.

IP Address

Server Path Enter the network location of the server, i.e.,

\\myserver\company\FMU\server.

*Copy files and images to server

Allow older version firmware updates

Add License Click Add License to specify a license for the selected server.

*The server needs access/security permissions to the specified directory.

See the section entitled “Troubleshooting” for more information.

When checked, the FMU remote server will keep a local copy of the files associated with packages. This eliminates the need for the FMU Workstation to be running during terminal updates.

Select to specify whether the server will allow older OS images to overwrite new ones, such as returning to a previous version when troubleshooting.

This feature applies when upgrading from WinCE 4.2 to WinCE 5.0 . Contact your reseller or Datalogic sales to purchase a license.

28 Falcon® Management Utility (FMU)

Working with Groups

A Group is a defined set of terminals associated with a specific function, i.e. picking, receiving, etc. See

A Default Group is created with each server installation. If you want to create more groups, you can add them either before or after you add terminals.

Adding a Group

Add Group allows you to create a new group.

To add a group:

1. In the Tree View, select the server where you want to add the group.

Working with Groups

“Groups” on page 16 for more information.

2. On the

3. Type a new name for the group and then press

File menu, click Add > Group.

Group Configuration Settings

The Tree View displays configuration items for the specified group. Each setting can be expanded to dynamically display all of the options available for group configuration.

To access group configuration settings:

1. Expand the group you want to configure by clicking on the plus sign (+) to the left of the group.

2. Double-click

Configuration.

Enter.

Configuration

User’s Manual 29

FMU Operation

3. The Configuration Settings dialog will open:

Within this dialog you can modify configuration values. The changes will be applied to all terminals within the selected group the next time the terminals are updated.

See “Configuration Settings” on page 41 for a detailed description of each configuration option.

Deleting a Group

To delete a group:

1. In Tree View, click on the group you want to delete.

2. On the

3. The group will be deleted.

If a group containing defined terminals is deleted, data associated with the terminals will be deleted also. Those terminals will then be automatically assigned to the Default Group the next time they update. The Default Group cannot be deleted, but can be renamed.

You cannot undo this function once it has been performed. Any defined configuration settings (device-specific, network, symbology, and FDU settings) will be lost upon deletion of a group.

CAUTION

30 Falcon® Management Utility (FMU)

Edit menu, select Delete.

Renaming a Group

To rename a group:

1. In Tree View, click on the group you want to rename.

2. On the

Adding and Assigning Packages

Edit menu, select Rename.

3. Type a new name for the group and then click

Adding and Assigning Packages

A Package is a collection of files that will be sent to a terminal (or group of terminals) when you assign the package to a group.

Package definitions are made at the server level. You can define the list of files and configure the filter parameters for updating. When adding files to a package, you will be prompted for file source locations and the destination folder on the terminal(s). When you click on a package in the Tree View, the contents of the package will be displayed in the List View.

The actual files being referenced can be kept on the FMU Console workstation or on a shared network drive. You can also specify that a copy be stored on each local server, allowing for updates even if the network connection to the PC where package files are stored is not available. Packages can be shared between different groups, and package definitions can contain other packages.

Remote servers need sharing permission for directories that the package files reside in. Do not include files larger than the terminal disk space or the files will be ignored.

OK.

Adding a Package

FMU Operation

Use Add Package

(Ctrl+Shift+P)

contents.

To add a package:

1. In Tree View, click on Available Packages on the server to which you want to add a new package.

2. On the

File menu, click Add > Package.

3. Type in the name of the new package and then press

The package will now be available for assignment to any groups that reside on that server.

Adding Files to a Package

To add files to a package:

1. In the Tree View, click on the package to which you want to add files.

2. On the Refer to Figure 13.

Figure 13. Add Files Dialog

File menu, click Add > File(s) to open the Add File(s) dialog.

to create a new package definition and specify its

Enter.

32 Falcon® Management Utility (FMU)

Adding and Assigning Packages

Source Enter the filename or browse to the location of the file(s) you want to add.

Destination Enter in the file's directory on the terminal.

Terminal Select a terminal type from this list to specify that files will only be down-

loaded to terminals of that type. If [Any] is selected, all terminals will be updated with the specified file(s).

Keyboard When you select a keyboard type from this list, files will only be down-

loaded to terminals that have a keyboard of that type.

RF Card Select an RF Card type from this list to specify that the file will only be

downloaded to terminals that have an RF Card of that type.

If you include files larger than the terminal disk space, the files will be ignored.

You can include directories by selecting all files or multiple files using Shift or Ctrl keys within a specific directory.

User’s Manual 33

Adding a Firmware Image File

To add Firmware Image files to a package:

1. In Tree View, click on the package to which you want to add firmware image files.

2. On the

Firmware Image

Figure 14. Add Firmware Image

File menu, click on Add > Firmware Image File to open the Add

dialog. Refer to Figure 14.

FMU Operation

Select firmware image based on terminal type

Terminal Choose the image file from the dropdown menu.

Manually select image

Select image file

Firmware information

34 Falcon® Management Utility (FMU)

Select to have FMU automatically detect images in the Workstation\Devices directory.

When selected, allows you to enter the filename or browse to the location where the firmware image is located.

Enter in the path\filename, or browse to the file’s location and select it.

Displays the version of the firmware image and the type of terminal it is for.

Viewing a File List

The List View displays the files contained within the Package selected in the Tre e V i e w.

To view a file list:

Click on a Package to view the files contained in it.

Source Displays the filename and the full path to the file.

Destination Displays the file's destination on a terminal.

*Terminal The file will only be sent to terminals that are the specified model.

*Keyboard The file will only be sent to terminals that have the specified key-

*RF Card The file will only be sent to terminals that have the specified RF Card.

Language This option applies only to firmware image files.

File Type Identifies file types.

File Version Displays version data for firmware image files.

Adding and Assigning Packages

board.

*If not specified, files will be sent to all terminals.

User’s Manual 35

Assigning a Package

Assign packages allows you to assign packages to the selected group. All pack-

ages that are available to the selected group will appear.

To assign packages:

1. Select the group or package to which you want to assign a package.

2. From the

ages

3. Select or deselect package(s) by checking or unchecking the boxes next to the package names.

File menu, select Assign Packages to open the Assign Pack-

dialog. This displays available packages within the server.

FMU Operation

CAUTION

Terminals

4. Click

It is recommended that you do not assign two or more packages containing the same model of firmware image to the same group. You could experience undesired results.

OK to assign the selected packages.

Terminals represent a physical unit attached to a server, as specified by the administrator. Terminals can be connected through a wireless network, or physically attached to the FMU Server via a Datalogic Dock.

Terminal Group Assignments

Terminals are assigned to a group within FMU. If no group is specified, the terminal will automatically become part of the Default Group. Terminals can easily be moved from one group to another using cut and paste, drag and drop, or by changing the group assignment within

Terminal Properties. You can also

change the group on the terminal itself.

36 Falcon® Management Utility (FMU)

Adding Terminals

Terminal Setup

Before a terminal can be added to FMU for the first time, the terminal must be set up to recognize FMU. See “Enabling a Terminal for FMU with Direct

Connect” on page 50 and “Enabling Terminals for RF Connectivity” on page 52 for detailed information. Once you have enabled a terminal for FMU,

you will not need to perform this step again.

To add a terminal to FMU

1. Select the group to which you want to add the terminal.

Terminals

2. On the

Figure 15. Adding a Terminal

Serial Number

IP Address Enter the IP Address of the terminal.

Assigned Group

1. See the PRG for your terminal for instructions on finding the serial number.

File menu, click Add > Terminal.

Enter the serial number for device

Displays the group to which the terminal will be attached.

Terminal Check-in

After a terminal has been enabled for FMU, it communicates with the FMU Server upon reboot, when placed in a dock, or when requested by the server. The server uses the defined group settings to update the terminal at the next specified update. See “Updating Terminals” on page 51 and “Updating RF

Terminals” on page 55.

User’s Manual 37

Delete Terminal

To delete a terminal from a group:

1. On the Tree View, click on the terminal you want to delete from the selected group.

2. On the puter keyboard.

The terminal will be removed from the group.

Terminal Properties

The Terminal Properties dialog displays properties for the selected terminal. See

“Adding Terminals” on page 37 for more information.

Figure 16. Terminal Properties

FMU Operation

Edit menu, select Delete, or press the Delete key on your com-

Serial Number View or change the serial number for device.

IP Address View or change the IP address of the terminal.

Assigned Group View or change the group to which the terminal is assigned.

38 Falcon® Management Utility (FMU)

Working with Files

File Properties

Figure 17. File Properties

Source Displays the location of the file(s) you have selected.

Working with Files

Destination

Terminal View or change the terminal type specified, which determines which ter-

Keyboard View or change the keyboard type for the terminal to which files will be

RF Card View or change the RF Card type for the terminal to which the specified

View or change the file

minals will be updated. If [Any] is selected, all terminals will be updated with the specified file(s).

sent.

file(s) will be sent.

’s destination.

About Files

File selections are simple file lists selected from a standard Windows dialog box. Files are defined and manipulated at a package level. See “Addi ng a nd

Assigning Packages” on page 31 and “Adding Files to a Package” on page 32.

Firmware Image Files

FMU has an integrated mechanism for updating the firmware image on specified terminals. Firmware updates can be included in a package. See “Adding a

Firmware Image File” on page 34.

User’s Manual 39

NOTES

FMU Operation

40 Falcon® Management Utility (FMU)

Configuration Settings

Overview

This section covers the following topics:

• “Symbology Settings” on page 43

• “Device Settings” on page 44

• “Network Settings” on page 45

• “FDU Configuration Settings” on page 46

• “2D Imager Settings” on page 47

Configuration Settings

Each configuration screen contains fields that allow you to customize the configuration settings for each item. You can make changes to any or all of the settings.

Chapter 4

User’s Manual 41

Reset Values

Globally resets all values in the selected Configuration dialog.

Figure 18. Reset Values

Factory Default Returns all Configuration items to their factory default settings.

All Off Turns every on/off parameter off and sets all min/max lengths to their

*All On Turns every On/Off parameter on and sets all min/max lengths to their

Configuration Settings

lowest values

highest values.

*This default set is normally used only for troubleshooting. It gives the best chance

of reading an unknown bar code symbology and also identifies the symbology of each bar code scanned.

42 Falcon® Management Utility (FMU)

Symbology Settings

Symbology Settings in FMU allow you to select desired symbologies and options for terminal bar code scanning. Settings can be applied to entire groups using the terminal configurations can be applied to individual terminals.

Figure 19. Configure Symbology Settings

Configuration Settings

Group Configuration feature. For troubleshooting purposes,

Please refer to Bar Code Parameters in the PRG for the specific terminal model you are using for more information.

User’s Manual 43

Device Settings

FMU’s Device Settings configuration capabilities allow you to perform centralized, automated updates of selected terminal settings automatically.

Figure 20. Configure Device Settings

Refer to the PRG for the specific terminal model to see the parameters available under using. Select the settings you want to change or enable.

Configuration Settings

Device Settings. These will vary based upon the device you are

44 Falcon® Management Utility (FMU)

Network Settings

Click the Network Settings tab to view and select available options.

Figure 21. Network Configuration Settings

Table 2. Network Configuration Settings

Configuration Settings

Network Settings Description Action

Enable DHCP Automates configuring of computers using TCP/IP.

IP Address Network address of a computer on a network. Enter value.

Subnet Mask Number used to identify a subnetwork so an IP address can be

shared on a Local Area Network (LAN).

Gateway System (bridge) for exchanging information across networks. Enter value.

DNS Server Domain Name Server aka Domain Name Service, server that

resolves IP addresses from host names.

Network configuration settings only apply during Direct Connect Dynamic Terminal configuration, they do not apply to RF connections.

User’s Manual 45

Check to

enable.

Enter value.

FDU Configuration Settings

Falcon Desktop Utility (FDU) allows administrators to configure Windows CE or Windows Mobile terminals to control individual user access. See the PRG for your terminal type for detailed information about each parameter.

Figure 22. FDU Configuration Settings

Configuration Settings

Table 3. FDU Configuration Settings

FDU Description

Admin Enable/disable Falcon Desktop to activate FDU functions. Once enabled, define an

optional password by entering it into the field.

Hot Keys Use Hot Keys to associate specific keys with specific applications. You can also create

new Hot Key combinations.

Internet Explorer Allows you to set IE configuration options.

Windows Use Windows controls to allow or restrict access to Windows system functions.

Application Selector

46 Falcon® Management Utility (FMU)

When Application Selector is enabled, it replaces the Desktop and allows only use of authorized applications.

2D Imager Settings

This panel contains settings for 2D bar code symbologies, as well as configuration items for Image Capture. additional symbologies beyond those listed in the Symbology tab. These configuration items are supported only by units with the 2D Imager module.

Figure 23. 2D Imager Configuration Settings

Configuration Settings

2D Imager Settings in FMU allow you to set

Refer to the PRG for your device to see descriptions of the available parameters. Select the settings you want to change or enable.

User’s Manual 47

NOTES

Configuration Settings

48 Falcon® Management Utility (FMU)

Terminal to FMU Server

Overview

Chapter 5

Communications

Prior to installing FMU for the first time, you should set up terminals to communicate with FMU. This requires the completion of two steps:

1. Establish communication from the terminal(s) to the host computer.

Set up a connection using either an RF connection or using Direct Connect with a Datalogic Dock. See the PRG for your terminal type for specific information.

2. Enable FMU on the terminal. See either “Direct Connect” on

page 50 or “RF Connection” on page 52.

This section covers the following topics:

“Direct Connect” on page 50

• “Enabling a Terminal for FMU with Direct Connect” on page 50

• “Explore Terminal” on page 51

• “Updating Terminals” on page 51

• “RF Connection” on page 52

• “Terminal Report” on page 58

“RF Connection” on page 52

• “Enabling Terminals for RF Connectivity” on page 52

• “Exploring an RF Terminal” on page 55

• “Updating RF Terminals” on page 55

• “Terminal Configuration Settings” on page 56

• “See Appendix C, “Terminal Report” on page 75 to view a sample

report.” on page 58

User’s Manual 49

Terminal to FMU Server Communications

Direct Connect

For terminals using a physical connection, communication needs to be established with the computer where the FMU Server will be installed. Please refer to the PRG for your terminal type, included on the Datalogic Mobile Product CD, for specific installation and configuration instructions.

Requirements for a physical connection may vary depending on the terminal model. Refer to your terminal’s PRG.

Enabling a Terminal for FMU with Direct Connect

Use Direct Connect with terminals that use a dock.

Enable a terminal for FMU using Direct Connect

1. On the terminal you want to set up:

WinCE:

Go to Start > Programs > Falcon Management > FMUinit.

Windows Mobile:

Ta p > Settings > System > Falcon Config.

2. Check Enable FMU Client.

3. Select Direct from the drop-down list for the

Connection field.

4. Enter the group to which you want to add the terminal. If you leave the field blank, the terminal will automatically be assigned to the Default Group.

5. Tap

50 Falcon® Management Utility (FMU)

OK to complete the setup.

Direct Connect

Enable FMU Client

Connection

Group Name Enter a group name, or leave blank to select the Default Group.

Update Time This feature is disabled with Direct Connection. To enable, you must

Explore Terminal

Use the Microsoft ActiveSync Explore option to view directory structure on direct connect terminals. Refer to the PRG for your terminal for instructions on establishing a direct connection between the terminal and PC.

On direct connect terminals, the FMU Explore option is not available. Use the Microsoft ActiveSync Explore option for access to the terminal's directory structure. See the documentation for ActiveSync for information on this feature.

Updating Terminals

Placing the terminal in the dock will trigger an update. ActiveSync will initiate when the unit is in place. Next, the remain active while the unit remains in the dock. See ActiveSync instructions in the terminal’s PRG.

Select to enable the terminal to work with FMU.

Direct.

Select

have an RF connection. See "RF Connection" on page 52.

FMU Update dialog will appear and will

Scheduled Update is not available on direct connect terminals. Updates are initiated each time the unit is docked and successfully connects to the host computer via ActiveSync.

Terminals should not be removed from the dock during the update process. Wait until you see the FMU Update and FMU FAST Update indicating ‘Idle.’

CAUTION

User’s Manual 51

Terminal to FMU Server Communications

RF Connection

For RF units, terminal(s) need to have existing communication to a wireless network. See the PRG for your terminal for complete information.

Enabling Terminals for RF Connectivity

Each terminal that you want to connect to FMU must be enabled for FMU. This only needs to be done once for each terminal upon initial installation.

To enable a terminal for FMU:

1. On the terminal you want to set up:

WinCE:

Go to Start > Programs > Falcon Management > FMUinit.

Windows Mobile:

Ta p > Settings > System > Falcon Config.

2. Select Enable FMU Client.

3. Select Network for the

Connection field.

4. Choose the Discovery method by selecting Manual or DHCP in the

Discovery field.

•Select Manual to specify the FMU Server manually (see

Figure 24A).

•Select DHCP to allow the FMU Server settings to be obtained

automatically using DHCP Discovery (see Figure 24B). Refer to Appendix B on page 61 for information on configuring your network to support DHCP Discovery.

5. Enter the server name or IP address in the

IP Address field.

52 Falcon® Management Utility (FMU)

Figure 24. FMU Client Settings - RF

RF Connection

Enable FMU

Check to enable the terminal to work with FMU.

Client

Connection Select Network.

Discovery Select Manual or DHCP.

IP Address Enter the server name or IP address.

Group Name Enter a group name, or leave blank for the Default group.

Update Time Select a time from the 24-hour clock to indicate when the terminal will

attempt to contact the FMU Server. The terminal must be ON in order for the update to run.

An alarm can be set to wake the terminal at the scheduled update time.

User’s Manual 53

Terminal to FMU Server Communications

IP Address

6. On the terminal, enter the group to which you want to add the terminal. If you leave the field blank the terminal will automatically be assigned to the Default Group.

You can easily change the group assignment for a terminal after it has been added to FMU. See "Terminal Group Assignments" on page 36.

7. If you want to set a specific update time, select a time in the dropdown box for

Update Time. The terminal will attempt to contact the

FMU Server at the selected time.

The terminal must have a valid RF connection and be ON in order for a scheduled update to occur. See "Updating Terminals" on page 51 and "Updating RF Terminals"

on page 55.

8. Click

Exploring an RF Terminal

You can use FMU to view the contents of a terminal’s memory, similar to the way you view files in Windows Explorer. FMU uses FTP technology to establish communication with the terminal.

ActiveSync must be installed on the machine where the FMU Server resides. See your documentation for Microsoft ActiveSync for more information.

To Explore an RF Terminal:

1. From the Tree View, select the terminal you wish to explore.

RF Connection

2. On the

View menu, click Explore.

3. The contents of the terminal’s memory will be displayed in a new

Explorer window.

Figure 25. Exploring a Terminal

Updating RF Terminals

Updating terminals will transfer group configuration settings and assigned packages to the specified terminal(s). You can specify update settings from the FMU console, and also from the terminal itself.

Update Terminal(s) Now

This option is available for groups and individual terminals. When Update Ter-

minal(s) Now

ing that the terminal needs to be updated. The terminal operator will receive a prompt requesting to proceed with the update as shown in Figure 26.

User’s Manual 55

is selected, the server will send a message to each terminal indicat-

Figure 26. Terminal Updater prompt

If the operator taps Yes , the terminal will be immediately updated.

Scheduled Update Time

A second option is available only on the terminal itself. This option is configurable from the

Falcon Config application on the terminal. See “Enabling Ter-

minals for RF Connectivity” on page 52.

If an update was scheduled on the terminal, the FMU client on the terminal will automatically trigger an update within the specified hour. The terminal needs to be on in order for the update to proceed. It is advised that the unit be left in its Datalogic Dock if unattended.

Terminal Configuration Settings

Terminal to FMU Server Communications

For diagnostic purposes, you can display an individual terminal’s configuration settings. This view is similar to the group configuration view; however, the data within this view reflects settings on the selected terminal.

Since terminal settings are superseded by group settings, the next time the terminal is updated the defined group settings will be applied, overwriting changes made with Terminal Configuration.

On units with Direct Connection, wait until the FMU Update or Mgmt. Utility Client dialog on the terminal indicates ‘Idle’ mode before selecting this option.

To access terminal configuration settings:

1. Expand the view of the terminal you want to configure by clicking on the plus sign (+) to the left of the terminal.

56 Falcon® Management Utility (FMU)

RF Connection

2. Click on Terminal Configuration in the terminal List View pane.

Terminal

Configuration

Terminal Configuration will open:

Within this dialog you can modify configuration values for the selected terminal. See “Configuration Settings” on page 41 for a detailed description of each configuration option.

When exiting, click

Since terminal settings are superseded by group settings, the next time the terminal is updated the defined group settings will be applied, overwriting changes made with Terminal Configuration.

User’s Manual 57

OK to save any changes to the terminal configuration.

Terminal Report

On units with Direct Connection, wait until the FMU Update or Mgmt. Utility Client dialog on the terminal indicates ‘Idle’ mode before selecting this option.

A Terminal Report lists the following information:

• Scanner settings

• Device settings

• Network settings

• FDU settings

To access a terminal report:

1. Expand the view of the terminal you want to configure by clicking on

2. Click on

Terminal to FMU Server Communications

the plus sign (+) to the left of the terminal.

View Report in the terminal List View pane.

View Report

See Appendix C, “Terminal Report” on page 75 to view a sample report.

58 Falcon® Management Utility (FMU)

Overview

SNMP Concepts

The Simple Network Management Protocol (SNMP) is a standardized protocol for network management services using a client/server model. The network management program (client) issues queries and commands to the remote device (agent/server). The protocol itself defines a number of variable types and structures, and the rules for using them for data transfer. Using these variable types and rules, there are a number of standard variables that are supported by all SNMP agents. These standards include network addressing (IP address, subnet mask, etc.), and network statistics (total packets, bad packets, etc.).

FMU uses Simple Network Management Protocol (SNMP) to perform many of its functions. When the Terminal Configuration or Terminal Report function is selected, SNMP is used to query the terminal for its current configuration settings, as well as current status information such as battery status and memory usage. In the same function, SNMP is used to update terminal configuration settings when directed. SNMP is also used by FMU servers to perform automated group updates.

Appendix A

SNMP Interface

MIB Files

A Management Information Base (MIB) is a file that defines a set of SNMP variables, and their types and usage. There are a number of standard MIBs available, depending on the information being managed.

User’s Manual 59

SNMP Interface

Datalogic MIBs

Beyond the standard values, SNMP allows manufacturers to define their own private MIBs. For example, Datalogic has been assigned a MIB by the Internet Assigned Numbers Authority that allows Datalogic to define SNMP values relating specifically to devices that we manufacture. Within the Datalogic MIB, several categories of values have been defined including scanner configurations, terminal power configurations and terminal network parameters.

The format of a MIB follows rules laid out in the appropriate standards, allowing the manufacturers of network management tools such as HP OpenView, IBM’s Tivoli, Computer Associates’ Unicenter, and CastleRock SNMPc to make use of the MIBs developed by manufacturers. The MIB can be processed by following the procedures used by the management tool, allowing for the proper display of SNMP values retrieved from the agent.

For example, if the Datalogic MIB is loaded into OpenView, the administrator can then view all of the values defined by Datalogic using the names assigned by Datalogic, as well as a brief explanation of what each value represents. This will also allow the administrator to update most values, and provides range checking information for the tool to take advantage of. The current Datalogic MIB can be found on the Datalogic Mobile website at www.mobile.datalogic.com in the Downloads area.

Additional Resources

Additional information on SNMP can be found at the following websites:

www.snmplink.org

www.snmpworld.com

www.simpleweb.com

60 Falcon® Management Utility (FMU)

Appendix B

DHCP Server Setup

Setting up your DHCP Server

In order for FMU to be able to use DHCP Discovery, the network DHCP Server must be configured to provide an FMU server address. To set up your DHCP Server to supply the FMU Server information to each terminal, you will need to add a new DHCP option.

Option “233” is the default option used by the terminal if FMU DHCP Discovery is enabled. This option should contain the string “FMUserver”, where server is either the IP address or hostname of the FMU Server where auto-discovering terminals will associate (for example, FMU127.0.0.1). See “Enabling

Terminals for RF Connectivity” on page 52 for details on setting up a terminal

for DHCP.

User’s Manual 61

NOTES

DHCP Server Setup

62 Falcon® Management Utility (FMU)

Overview

Appendix C

Troubleshooting

This section contains the following information:

• “RF Connectivity” on page 64

• “Windows Firewall Issues” on page 65

• “Network Domain File Transfer Troubleshooting” on page 69

• “Windows XP Home” on page 72

• “Sample Reports” on page 75

• “Technical Support” on page 74

User’s Manual 63

RF Connectivity

Use the RF Connectivity Troubleshooting Flowchart when experiencing problems connecting a Datalogic terminal to a host. If you have questions, please call Datalogic Mobile Technical Support.

Figure 27. RF Connectivity Troubleshooting Flowchart

START

Does the terminal

respond to a PING

command from

a PC?

YES

Gather fac t s :

•

Terminal type

•

AP & RF card brand (en s u r e latest version of firmwa re installe d)

•

Hos t type

•

Software type

•

Software version (en s u r e la test versi on is installed)

•

Freq uen cy an d duratio n of issue

Does the terminal

displ a y an error du ring the

boot pro c e ss?

Does the terminal

asso ciate wit h the AP

Troubleshooting

Contact Tech Support.

Potential Problems :

•

S e cu rit y I ssu e – Che c k SSID, WEP, LEAP s e ttings

•

Ran ge Issue

Potential Problems

Does the terminal connect to the host ?

Ping terminal from host or use tracert to determi ne the location of the breakdown in communication.

YES

RF conne ctivity obtaine d. See your s o ftware manual for further info rm ation or c ontac t Datalogic Mobile technical

(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the trace route command, go to the command prompt on the PC and type tracert.)

upport.

YES

Can you pi ng the

terminal from the AP

YES

host from a P C on same

Potential Problems :

•

IP addre ss i s sue (dupli c at e address on terminal ). Turn off the terminal and

attempt PING again

•

Run t r a c ert comman d to determin e loca tion of brea kd own of connectivity.

Can you pi ng the

sub net

YES

Potential Problems :

•

IP Address Issue

•

Check security settings

Potential Problems :

•

Ho st unavaila ble

64 Falcon® Management Utility (FMU)

Windows Firewall Issues

How to Open Ports in the Windows Firewall

To work correctly, the FMU server must be able to send and receive information over the network. The information enters your computer through an inbound port. After you turn on a firewall, the firewall will not allow FMU to use these inbound ports. You must make some adjustments for FMU Server to communicate with the terminals. The host PC must have the correct inbound ports open in the firewall to allow this information to pass through.

Tab le 4 is a list of ports with instructions on manually opening the ports that

the Host PC can communicate correctly with the terminals. Following Tabl e 4 are step-by-step instructions for manually opening ports in Windows Firewall. These instructions are specific to Windows XP with Service Pack 2 (SP2) installed. For other types of firewalls, or Windows Firewall prior to SP2, please refer to the documentation for your product.

Table 4. Inbound PC Ports

Used by Ports Notes

FMUFast

TCP 3453

FMUTrapshot

FMUWorkstation

Opening ports in a firewall can create a security risk and leave your computer vulnerable. Only open ports that are absolutely needed.

CAUTION

User’s Manual 65

UDP 2151

TCP 2150

This port is used by the FMU server to communicate with terminals. Required for file transfers and firmware updates.

Required for file transfers. Required for terminalserver communications.

This port is used for communication between the FMU workstation and server.

Troubleshooting

To manually open ports in the Windows Firewall with Windows XP SP2 installed:

1. Go to

2. Click on

Start > Control Panel > Security Center.

Windows Firewall.

3. On the

General tab, uncheck the Don’t allow exceptions checkbox.

If “Off” is selected, the computers within your network may be secured by an external firewall. Consult your network administrator before making any changes.

66 Falcon® Management Utility (FMU)

Windows Firewall Issues

4. Click on the Exceptions tab. If you want to view the Port number for a

service, click

Edit.

5. Click

User’s Manual 67

Add Port.

Troubleshooting

6. Enter the Port number (refer to Table 4 on page 65). In the Name field, enter a name to identify the port you want to open.

Enter a name that will help you remember the service and the port, such as those listed in Table 4 on page 65. You can use any name that you want. The name does not have any effect on the functionality. It is only to help you identify this exception.

7. Select either

TCP or UDP, and then click OK.

8. Click

OK to save your changes. Once ports have been added, make

sure they are enabled (checked).

9. Repeat this process for ports 2150(TCP) and 2151(UDP).

If you are using ActiveSync to communicate with the terminals, you will need to ensure that your firewall allows ActiveSync Connection Manager to send/ receive data over the network. Refer to your documentation for more details on this.

68 Falcon® Management Utility (FMU)

Network Domain File Transfer Troubleshooting

If any of the files to be sent to a terminal are located on a computer other than the one designated as the FMU Server, those files need to be shared. Because FMU Server runs as a Windows service, you must set up sharing using the following steps:

1. On the computer where FMU Server is installed, go to the

and click on

2. Double-click the

Control Panel > Administrative Tools.

Services icon.

Start menu

User’s Manual 69

3. Double-click FMU Server to display its Properties.

Troubleshooting

4. Click the

Log On tab and choose This account:. Enter a valid domain

user name and password.

70 Falcon® Management Utility (FMU)

Network Domain File Transfer Troubleshooting

You can browse the domain users by clicking Browse and selecting the domain where the FMU server is located.

5. Once the domain users information is entered, click

OK. This will

enable the server to retrieve files from a remote computer within the Domain. You must have file sharing enabled on the remote computer where the files are located.

6. If you are running

Windows XP Professional on the workstation you

must enable file sharing and give the Domain user exclusive rights to the files. If you want to retrieve files from a computer inside another domain you will have to copy the files to the computer within the Domain where the server is located.

7. To ensure security, shares should be created and permissions given to

the Administrator specified in step 6. See documentation for your Windows operating system for information.

It is recommended that the default Packages folder, located at C:\Program

Files\Datalogic\FMU\Workstation

need to be transferred to the terminals and the server. This folder will need to be shared.

, be used to collect any files that

User’s Manual 71

Windows XP Home

Creating a Share in Windows XP Home

Installing the Server Only component using XP Home

The following procedure is only necessary if you are installing the Server component to a separate computer from the FMU Workstation. If you have performed a Complete Install and FMU Workstation and Server are on the same computer, no additional steps are necessary unless you intend to allow access from external workstations.

Windows XP Home Setup

Windows XP Home does not allow for an Active Directory domain. If installing on a system running Windows XP Home for a separate Server component, you must complete the following additional steps to prepare it for FMU. This will create a network share on the server that stores the .xml files.

Troubleshooting

1. Open

Windows Explorer or My Computer.

2. Go to the Tools menu and select Map Network Drive to open the Map

Network Drive

Drive Specify what drive letter to assign the new network drive.

Folder This is the network path to the server. You will need to

Reconnect at logon Recreates and connects the share every time you login.

dialog.

enter or browse to the network path as specified by your network administrator.

72 Falcon® Management Utility (FMU)

Windows XP Home

3. Select a drive letter that is available.

4. Make sure the

Reconnect at logon checkbox is checked.

5. Enter the network path for the server’s shared directory. (Example:

\\myserver\server, where myserver is the name of the server and server is the shared directory.) Click directory of the server manually. Click

Browse to find the shared

OK.

6. Click

7. If the

Finish to close the Map Network Drive dialog. Enter Network Password dialog appears, enter your user name

and password.

8. Click

OK to complete the setup.

This creates the share between your computer and the server’s configuration files. You are now ready to use FMU.

User’s Manual 73

Technical Support

Datalogic Mobile Website Support

The Datalogic Mobile website (www.mobile.datalogic.com) is the complete source for technical support and information for Datalogic products. The site offers the Datalogic TekForum, product support, product registration, warranty information, product manuals, product tech notes, software updates, demos, and instructions for returning products for repair.

Datalogic Mobile Website TekForum

Search for information on the TekForum on the Datalogic home page. Browse the TekForum to find answers to your questions about common technical issues.

Reseller Technical Support

An excellent source for technical assistance and information is an authorized Datalogic reseller. A reseller is acquainted with specific types of businesses, application software, and computer systems and can provide individualized assistance.

Troubleshooting

Telephone Technical Support

If you do not have internet or email access, you may contact Datalogic technical support at (541) 743-4802.

74 Falcon® Management Utility (FMU)

Sample Reports

Terminal Report

See “Terminal Report” on page 58 for information about accessing a Terminal Report.

Figure 28. Sample Terminal Report

Terminal Report: F00000001

Symbologies

Code 39

Enable Code 39 Yes

Enable Checksum No

Send Checksum No

Full ASCII Mode Yes

Minimum Length 0

Maximum Length 20

User ID(Single ASCII Character) C

Sample Reports

Trioptic

Enable No

User ID(Single ASCII Character) X

Pharmacode 39(Code 32)

Enable No

Send Checksum No

Send Start Stop No

User ID(Single ASCII Character) Y

Standard 2/5

Enable No

Minimum Length 6

User’s Manual 75

NOTES

Troubleshooting

76 Falcon® Management Utility (FMU)

Appendix D

Glossary

Many definitions for this Glossary were taken directly from the Microsoft Developer’s Network website at http://msdn.microsoft.com/library/default.asp.

1D Bar Code A traditional linear bar code. The code itself contains no information about the item to

which it is assigned but represents a string of identifying numbers or letters.

2D Bar Code Two-dimensional (2D) bar codes permit the encoding of information about an item in addi-

tion to an identifying code. Two axes, or directions, are used for recording and reading the codes and the bar size is reduced, increasing the space available for data.

ActiveSync Microsoft Windows communication application that synchronizes a Windows CE or Win-

dows Mobile device with a Microsoft Windows-based host PC. ActiveSync can use RS232, IrDA, and USB.

AP Access Point used for RF applications.

ASCII American Standard Code for Information Interchange; a code for information exchange

between computers made by different companies; a string of 7 binary digits represents each character; used in most microcomputers. Any member of the standard code for representing characters by binary numbers.

Check Digit A character included within a string of data whose value is used for the purpose of per-

forming a mathematical check to ensure the accuracy of that data.

Checksum A summation of check digits used to determine if an error has occurred in the transmis-

sion of data.

CLSI CLSI, Inc., developer of the “LIBS 100 scanning and decoding system”. The “Convert to

CLSI” parameter refers to formatting a Codabar bar code label in the manner defined by CLSI, Inc.

Context Sensitive Help

Control A standardized part of the window that can be manipulated by the user to perform an

User’s Manual 77

Context sensitive help can tell where you are in a program and can provide assistance with the specific problems you might be having.

action or display information. The most common controls are buttons that allow the user to select options and scroll bars that allow the user to move through a document or position text in a window.

Glossary

Device Partnership

A registry key on a Windows CE device that a desktop computer uses to identify the device when it is connected. The key defines values for synchronization, file conversions, and backup and restore information, which enable multiple Windows CE devices to connect to the same desktop computer. A device partnership is created the first time you connect a Windows CE device to a host PC.

DHCP Dynamic Host Configuration Protocol, used to automate the configuration of computers

that use TCP/IP.

DNS Server Domain Name Server (aka Domain Name Service) is a server that resolves IP addresses

from host names.

Falcon Config Falcon Config is a control panel on Windows Mobile that encapsulates FMU, and can

optionally also contain FDU.

Falcon Desktop Utility (FDU)

Falcon Management Utility (FMU)

FAST

Falcon Falcon Windows

Desktop Utility (FDU) allows Datalogic Windows® administrators to configure

CE terminals to control individual user access.

A Datalogic Windows-based management application for managing the configuration settings and updating the operating system and applications automatically from a server using the wireless network system on the terminal.

Part of Datalogic

’s Falcon Management Utility (FMU) application for the terminal that

updates the operating system and applications automatically from a server using the wireless network system.

Firmware Image Operating System files for the PDT.

FMU Console The administrative component of the FMU application, installed on the Workstation.

FMU Server FMU Component that performs terminal updates.

Gateway System (bridge) for exchanging information across networks.

Group A group of terminals associated with a specific function, i.e. picking, receiving, etc.

Invalid Characters Characters that cannot be entered into a field in FMU. Identified invalid characters are

'>,<&".

IrDA A communications protocol using an Infrared device to communicate with the Host PC.

ISBN International Standard Book Number. A unique number assigned to each book to allow

ease of ordering from any source: local bookstore, online book dealers, or directly from the publisher. The ISBN number is usually printed on the back cover of a book, near the bar code but can also appear within the book.

78 Falcon® Management Utility (FMU)

ISSN International Standard Serial Number. An ISSN consists of eight digits comprising two

groups of four digits each, separated by a hyphen. The eighth digit is a check digit used as a computer validity check; it consists of a number between 0 and 9 or an uppercase X (for the arabic numeral 10).

List View The data that appears in the right pane when an option is selected in Tree View.

MIB (Management Information Base)

Network ID Here used to mean that you should configure the Windows user settings, such as the user

Packages A grouping of files, packages and firmware images.

Portable Data Assistant (PDA)

Portable Data Terminal (PDT)

PRG Product Reference Guide. It is included on the Product CD that accompanies each Data-

QRG Quick Reference Guide. A printed copy is included in the box with each unit.

RF card A small card-shaped device installed in a terminal that allows wireless connection and

A Management Information Base (MIB) is a file that defines a set of

work Management Protocol)

standard MIBs available, depending on the information being managed. The MIB is used by the management tools to allow them to better support the configuration values provided on the terminals, such as scanner controls and terminal type information.

name, password, and domain name. Microsoft work IDs as equivalent to

A handheld Windows-based computer that can be synchronized with a host PC to share files and data. Sometimes contains an infrared device to beam information to another unit.

An industrial strength handheld computer with a keypad, navigation keys, and a bar code scanner used in inventory, retail, and warehouse activities to collect data and upload it to a host PC.

logic unit.

communication with a network.

variables, their types and usage. There are a number of

’s definition includes some wireless net-

SSIDs.

SNMP (Simple Net-

Server Error Log Server Activity Log. This log displays server actions and errors.

Shortcut menu A menu that is displayed for a selected object; usually accessed by right-clicking the

mouse over the selected object. The menu contains commands that are contextually relevant to the selection in the Tree View.

SNMP (Simple Network Management Protocol)

User’s Manual 79

SNMP is the standard protocol for managing devices on a network. Simple Network Management Protocol (SNMP) is a standardized protocol for network management services using a client/server model. The network management program (client) issues queries and commands to the remote device

Glossary

SSID Secure Set Identifier (32-character unique Identifier) — a sequence of characters that

uniquely names a wireless local area network (WLAN). This name allows workstations to connect to the desired network when multiple independent networks operate in the same physical area.

Start

Start ( ) opens the Start menu. The Start menu contains a list of the available appli-

cations, applets, and utilities on the device.

Subnet Mask Number used to identify a subnetwork so that an IP address can be shared on a Local

Area Network (LAN).

Symbology A symbology is a protocol for arranging the bars and spaces that make up a particular

kind of bar code. A bar code is made up of numbers, letters, and computer-recognized characters that can be represented in a combination of bars and spaces. There are currently over 400 bar code symbologies that serve different uses, industries, or geographic needs.

Terminal An individual unit attached to an FMU network.

Tracert Trace Route. A utility/command to determine TCP/IP packet routing.

Tree V i ew The list of items that appear in the left pane of the FMU Console.

UI User Interface.

Uniform Resource Locator (URL)

The address of a resource on the Internet. URL syntax is in the form protocol://host/ localinfo, where protocol specifies the means of returning the object, such as HTTP or

FTP. Host specifies the remote location where the object resides and localinfo is a string, often a file name, passed to the protocol handler at the remote location. Also called a Uniform Resource Identifier.

USB Universal Serial Bus is a hardware standard for connecting PCs with peripheral devices,

including PDTs, PDAs, mobile computers, cameras, printers, mice, scanners, etc.

Web Server The web server can perform several different actions, including generating a web page

containing statistics relating to performance of the mobile computer and creating an interface for interaction with the terminal to configure system behavior.

80 Falcon® Management Utility (FMU)

INDEX

.NET 11

Add

Server

Adding a Server 26 Adding a Terminal 37 architecture 9

Basic Files 39

Complete System 8 Configuration Settings 41 context sensitive help 77 control 77

Datalogic MIBs 60 Delete Terminal 38 Deleting a Server 27 device partnership 78 Device Settings 44 DHCP

Enabling on terminal Setting up Server 61

Falcon Management Utility 78 FAST 78 File

Add File Add Group 18 Add Package 19 Add Server 18 Add Terminal 18

File List 35 File Menu 18 File Properties 39 Files

Adding

Firmware Image 34 FMU’s Technology 11

Glossary 77 Group

Configuration Settings Deleting 30 Renaming 31

Groups 16, 29

About 16 Adding 29 Adding a Group 29

Installation 4 Invalid Characters 78 IP address 50, 52

User’s Manual 81

Index

Keystrokes

entered by user

List View 14

Map Network Drive 72 Menubar 14, 18

File Menu 18

MIB 79 MIB Files 59

Network

Network Settings 45

Registration x Reset Values 42 RF

card

RF Connectivity 64

Sample Reports 75 Server

About

Server Error Log 27 Server Name 26, 28 Server Properties 27 Service Architecture 9 Shortcut Menu 15 Single Server Support 9 SNMP 79 SNMP Concepts 59 start button 80 Start Page 22 Style Conventions x style conventions x Supported portables 4 Symbology Settings 43 System Files 39 System Requirements 4

Package

Assigning

Packages 17

Adding a Package 32 Adding and Assigning 31 Adding Files 32

portable data assistant (PDA) 79 portable data terminal (PDT) 79 Printing 23 Properties

Terminal

82 Falcon® Management Utility (FMU)

Technical Support 74 Terminal

Adding

Exploring 55

Terminal Check-in 37 Terminal Configuration 38 Terminal Properties 38 Terminal Setup 37

Terminals 17, 36

Group Assignments 36 Updating 51, 55

Toolbar 14, 23 Tree View 14 Troubleshooting 63

Uniform Resource Locator (URL) 80 Update Terminal Now 55 Updating Terminals 51, 55 USB 80 User Interface 13

windows controls x Windows XP Home 72 Windows® XP Interface 13

Index

XML 12

User’s Manual 83

NOTES

Index

84 Falcon® Management Utility (FMU)

NOTES

Index

User’s Manual 85

NOTES

Index

86 Falcon® Management Utility (FMU)

ASCII Character Set

The table on this page shows a set of ASCII characters and their corresponding Hex Values. The Hex Values in this table are needed for setting symbology specific label identifiers, as well as enabling custom prefix and suffix characters.

ASCII Char.

nul 00 sp 20 @ 40 ‘ 60

soh 01 ! 21 A 41 a 61

stx 02 “ 22 B 42 b 62 etx 03 # 23 C 43c63 eot 04 $ 24 D 44 d 64

enq 05 % 25 E 45 e 65

ack 06 & 26 F 46 f 66

bel 07 ‘ 27 G 47 g 67

bs 08 ( 28 H 48 h 68 ht 09 ) 29 I 49 i 69

lf 0A * 2A J 4A j 6A

vt 0B + 2B K 4B k 6B

ff 0C ‘ 2C L 4C l 6C cr 0D - 2D M 4Dm6D so 0E . 2E N 4E n 6E si 0F / 2F O 4F o 6F

dle 10 0 30 P 50 p 70 dc1 11 1 31 Q 51 q 71 dc2 12 2 32 R 52 r 72 dc3 13 3 33 S 53s73 dc4 14 4 34 T 54 t 74 nak 15 5 35 U 55 u 75 syn 16 6 36 V 56v76

etb 17 7 37 W 57w77 can 18 8 38 X 58x78

em 19 9 39 Y 59y79 sub 1A : 3A Z 5A z 7A esc 1B ; 3B [ 5B { 7B

fs 1C,3C< 5C | 7C gs 1D = 3D ] 5D } 7D rs 1E > 3E ^ 5E ~ 7E us 1F ? 3F _ 5F del 7F

Hex

Value

ASCII

Char.

Hex

Value

ASCII

Char.

Hex

Value

ASCII

Char.

Hex

Value

Corporate Headquarters

Datalogic S.p.A. Via Candini, 2 40012 Lippo di Calderara di Reno Bologna - Italy Telephone: +39 051 3147011 Fax: +39 051 726562

www.mobile.datalogic.com

Datalogic Mobile, Inc.

1505 Westec Dr. Eugene, OR 97402 Telephone: (541) 743-4800 Fax: (541) 743-4900

Datalogic PDA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Falcon® Management Utility

User’s Manual

Table of Contents

Overview

Preface

Registration

Style Conventions

Manual Formatting Conventions

Quick Start

Getting Started

Overview

Introduction

Advantages

Features

System Requirements

Supported portables

System Requirements

Before You Begin

Establish Communication to Terminals

Installing FMU

FMU Installation Options

Firewalls and File Sharing

Using Firewalls

Setting Up File Sharing

Setting Up FMU

Complete System

Separate Workstation/Server

FMU Server Architecture

Single Server Support

Multiple Server Support

Overview

About FMU

FMU’s Technology

FMU Server and Client

User Interface

Maintaining Current Files

FMU Components

FMU Start Page

Servers

Configuration

Groups

Assigned Packages

Terminal

Available Packages

Menu

File

Assign Packages

Update Terminal(s) Now

Exit

Edit

View

Help

Toolbar

Printing Reports

Overview

Managing Servers

FMU Operation

Adding a Server

Deleting a Server

Server Error Log

Viewing or Editing Server Properties

Working with Groups

Adding a Group

Group Configuration Settings

Deleting a Group

Renaming a Group

Adding and Assigning Packages

Adding a Package

Adding Files to a Package

Adding a Firmware Image File

Viewing a File List

Assigning a Package

Terminals

Adding Terminals

Terminal Setup

Terminal Check-in