Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your
safety. Please do not attempt to operate or repair this equipment without adequate training. See “Safety” on
page vi for the basic safety tips to ensure safe operation and maintenance of this equipment.
Regulatory compliance
These Datacard Group products conform to regulatory requirements as specified in North America, Europe, and
Asia. See
““Regulatory compliance” on page 82 for more information.
Trademark acknowledgments
Datacard and ID Works are registered trademarks of DataCard Corporation in the United States and/or other
countries.
Microsoft, Windows and Windows Vista are registered trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Names and logos on sample cards are fictitious. Any similarity to actual names, trademarks, or trade names in
coincidental.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. The design and information
contained in these materials are protected by US and international copyright laws.
This Datacard® product has been built to the high standards of DataCard Corporation
Corporation (doing business as Datacard Group). Please note and heed the WARNING
and CAUTION labels that have been placed on the equipment for your safety. PLEASE
DO NOT ATTEMPT TO OPERATE OR REPAIR THIS EQUIPMENT WITHOUT
ADEQUATE TRAINING. ANY USE, OPERATION OR REPAIR IN CONTRAVENTION OF
THIS DOCUMENT IS AT YOUR OWN RISK. BY ACCEPTANCE OF THIS SYSTEM YOU
HEREBY ASSUME ALL LIABILITY CONSEQUENT TO YOUR USE OR MISUSE OF THIS
EQUIPMENT. DATACARD CORPORATION SHALL NOT BE LIABLE FOR ANY
INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE OF ANY KIND.
Equipment specifications, applications and options are subject to change at the sole
discretion of DataCard Corporation without notice.
Safety
All Datacard® products are built to strict safety and reliability specifications in accordance
with UL60950 and Canadian requirements, and the Low Voltage Directive 73/23/EEC.
Therefore, safety issues pertaining to operation and repair of Datacard® equipment are
primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and
maintenance of Datacard® equipment and are not to be considered as comprehensive on
all matters of safety.
Liability statement
Safe environment
•Connect equipment to a grounded facility power source. Do not defeat or bypass
the ground lead.
•Place the equipment on a stable surface (table) and ensure floors in the work area
are dry and non-slip. Insulated rubber floor mats are preferred.
•Know the location of equipment branch circuit interrupters or circuit breakers and
how to turn them on and off in case of emergency.
•Know the location of fire extinguishers and how to use them. ABC type
extinguishers may be used on electrical fires.
•Know local procedures for first aid and emergency assistance at the customer
facility.
•Use adequate lighting at the equipment.
•Maintain the recommended range of temperature and humidity in equipment area.
•Keep paper and foreign materials off the printer and optional laminator.
•Keep all dust, dirt, food, liquids, etc. away from the printer at all times.
Safe human interface
•Use proper lifting techniques when moving or installing the equipment.
•Use standard electrostatic discharge (ESD) precautions when working on or near
electrical circuits.
vi RP90 Plus E and RL90 User Guide
Introduction
About this manual
1
This manual provides detailed information about the Datacard® RP90 Plus E card printer
and the optional Datacard
basic information about the printer and laminator including drawings and parts
identification. The second section provides the information needed to use the printer, and
the third section talks about viewing and changing printer settings including printing
preferences and setting properties. Detailed error recovery information is provided in
section five and includes LCD messages and how to recover from them. Printer supplies,
storage information, and specifications are included in section six.
®
RL90 card laminator. The first section provides operators with
Who to call for assistance
If you work with a Datacard-authorized dealer, distributor, or value-added reseller, contact
them for assistance. A value-added reseller provides the RP90 Plus E printer and optional
RL90 laminator as part of an overall system.
If any contents of the box are missing, contact your Datacard-authorized dealer, distributor
or reseller. If you purchased your printer directly from Datacard, contact the Datacard
Customer Care Center at 1.800.328.3996 for service in the United States and Canada. For
worldwide service, call the Datacard Customer Care Center directly at 952.988.2316.
Make sure you have the printer serial number, located on the back of the printer and
optional laminator serial number, when you call.
RP90 Plus E and RL90 User Guide
About the Printer
The Datacard® RP90 Plus E card printer uses retransfer printing technology to produce
high-quality, edge-to-edge printing on one or both sides of a variety of PVC and non-PVC
card surfaces, including contact and contactless smart cards. The retransfer printing
process uses two ribbon types –a color ink ribbon and a retransfer film. The ink ribbon is
available in YMCK (Yellow, Magenta, Cyan, and Black) or YMCKK format. The printer uses
these colors to print images on the retransfer film, and a heat roller to transfer the image
onto a card. The printer can be equipped with optional magnetic stripe and smart card
capabilities.
The outside of the printer
About the Printer
Printer doorOpen the door to access the ink ribbon and retransfer film
cartridges.
Printer LCD panelShows the printer status and any messages. Use it to change
printer settings. (You can also use the driver Status Monitor, if
installed, to change some printer settings.)
Door latchSlide the latch to the right to open the printer door.
Card hopperLoad blank cards.
Power switchPress the switch to power on the printer.
Fan filterHelps reduce airborne contaminates entering the printer.
Card discharge slotCards removed from the print area exit here. If the optional RL90
laminator is installed, cards exit the printer and enter the laminator
here.
Smart card moduleAn optional smart card module is available.
Card stackerPrinted cards exit here. If the optional laminator is installed, the
card stacker is attached below the laminator’s card discharge slot.
2 RP90 Plus E and RL90 User Guide
About the Printer
The inside of the printer
Retransfer film cartridgeHolds the retransfer film.
Film cartridge eject buttonPress to release and remove the retransfer film cartridge.
Ink ribbon cartridgeHolds the ink ribbon.
Ribbon cartridge eject button Press to release and remove the ink ribbon cartridge.
Card discharge slotCards removed from the print area exit here. If the optional
RL90 laminator is installed, cards exit the printer and enter
the laminator here.
Card stacker receptacleAttach the card stacker here.
Card cleaning rollersRemoves dust or debris from the cards before printing.
Jog leverUsed to turn the jog wheel when clearing a card jam.
Card bracketSlide to the left to load cards and to the right to hold cards
in position.
RP90 Plus E and RL90 User Guide3
The back of the printer
About the Printer
Power receptaclePlug in the power cord.
USB portPlug in the USB cable.
Ethernet portPlug in the Network cable.
Laminator connection portUsed to connect the optional laminator module or other
optional equipment.
Future expansion portsNot used at this time.
CAUTION:
Do not connect or disconnect the laminator cable while the printer or
laminator are powered on.
CAUTION:
Do not keep the power cord connected to facility power unless the
printer is also connected to the power cord.
4 RP90 Plus E and RL90 User Guide
About the laminator
About the laminator
The Datacard® RL90 card laminator is an optional laminating module that works with the
RP90 Plus E printer to add topcoat or patch material to printed cards. Holographic
laminating material is also available for added security and tamper resistance. A printed
card can be laminated manually by simply inserting it into the laminator, or automatically by
transferring the printed card from the RP90 Plus E printer to the laminator module.
The parts of the laminator
Laminator doorOpen the door to access the laminator cartridge.
Laminator cartridgeHolds the laminate material.
Cartridge eject buttonPress to release and remove the cartridge.
Laminator LCD panelShows the laminator status and any messages. Use it
to change laminator settings.
Power switchPress the switch to power on the laminator.
Power receptaclePlug in the power cord.
Printer portConnection port for the printer.
Card stackerLaminated cards exit here.
Future expansion portNot used at this time.
Card inlet slotCards enter the laminator here.
CAUTION:
Do not connect or disconnect the laminator cable while the printer or
laminator are powered on.
RP90 Plus E and RL90 User Guide5
About the laminator
6 RP90 Plus E and RL90 User Guide
Using the printer
2
This section describes how to perform basic tasks required to operate the
Datacard®
It describes how to:
Load supplies
•
•“Load ink ribbon” on page 9
•“Load retransfer film” on page 10
•“Load laminate” on page 11
Power on
•
•“Optional laminator connection” on page 13
•“Power on the laminator” on page 14
•“Power on the printer” on page 15
Prepare to print cards
•
•“Set the retransfer film type” on page 16
•“Initialize the retransfer film” on page 17
•“Initialize the patch or topcoat material (optional RL90 laminator only)” on
Print cards
•
•“Print from a PC application” on page 19
Begin with the printer set up and the printer driver installed. This printer must be installed
by Datacard authorized and trained personnel. If the printer is not set up, contact your
service provider.
RP90 Plus E printer and the Datacard® RL90 card laminator.
“Load cards” on page 8
“Check the PC connection” on page 12
“Initialize the ink ribbon” on page 16
page 17
“Print cards using ID software” on page 18
RP90 Plus E and RL90 User Guide
Load Supplies
Load cards
Tips: Handling cards
•Do not open the card
hopper when “Loading”
is displayed on the LCD
panel.
•Do not touch the
surface of cards before
printing them. (Oils on
hands will reduce
printing quality.)
•Handle cards by the
edges or wear cotton
gloves.
•Cards can stick
together. Slide or fan
cards to separate the
edges.
•Orient all cards the
same way.
•Do not use cards that
are bent or otherwise
damaged.
•See “Supplies” on
page 67
card information.
for specific
Load Supplies
The card hopper can hold approximately 250, .030” (.75mm) cards. The cards
are loaded and held in position with a card bracket. Make sure that magnetic
stripe or smart cards are loaded in the proper orientation for processing.
1 Open the card hopper.
2 Slide the card bracket to the left until it latches.
3 Insert cards. See the diagrams below for the correct card orientation.
— Load magnetic stripe cards with the magnetic stripe down and
facing the card bracket.
— Load smart cards with the smart card chip toward the back of the
card hopper, facing the card feed roller.
4 Slide the card bracket back into position carefully so cards are not
disturbed and your fingers do not get pinched.
5 Close the card hopper.
Magnetic stripe card orientation
Smart card chip orientation
8 RP90 Plus E and RL90 User Guide
Load Supplies
Load ink ribbon
Tips: Handling ink ribbon
•Do not touch the printing
surface of the ink ribbon.
(Oils on hands will reduce
printing quality.)
•Place the cartridge on a
smooth level surface when
loading or reloading.
•Keep unused ink ribbon
in the original package until
ready for use.
•Initialize the ink ribbon
each time you remove and
replace the ink ribbon
cartridge. See
“Initialize
the ink ribbon” on
page 16
•See “Storage
.
Environment for supplies”
on page 73
on storing ink ribbon.
•See “Ink ribbon” on
page 68
information about ink
ribbon supply.
for information
for more
1 Slide the door latch to the right
and open the printer door.
2 Press the ink ribbon cartridge
eject button to remove the
orange cartridge.
3 Remove both used ribbon
spools from the cartridge (if
present).
4 Load the new roll of ink ribbon
on the cartridge:
a Put the full spool of ribbon
on the orange supply
spindle as shown.
b Put the empty take-up
spool on the black take-up
spindle.
c Align ribbon along the three
ribbon guides.
d Take up any slack by
turning the supply knob
clockwise. The supply knob
must be pulled out slightly
to turn. If slack cannot be
removed, check that the
supply and take-up spools
are firmly seated on the
spindles.
5 Replace the loaded ribbon cartridge in the printer until it clicks into
position.
6 Close the printer door.
RP90 Plus E and RL90 User Guide9
Load retransfer film
Load Supplies
Tips: Handling retransfer film
•Place the cartridge on a
smooth level surface when
loading or reloading.
•Do not touch the printing
surface of the retransfer
film. (Oils on hands will
reduce printing quality.)
•After powering on the
printer, the retransfer film
must be initialized. See
“Initialize the retransfer
film” on page 17
for more
information.
•Keep unused film in the
original package.
•Don't place film on a dusty
or dirty surface — dirt can
affect print quality.
•When the retransfer film
has run out, “Media Run
Out” appears on the LCD
panel. After replacing it,
press the RESET key and
then the ENTER key to
initialize the film.
•See “Retransfer film” on
page 68
for more
information about retransfer
film.
1 Slide the door latch to the right
and open the printer door.
2 Press the retransfer film
cartridge eject button to
remove the green cartridge.
3 Remove both used film spools
from the cartridge (if present).
4 Load the new roll of retransfer
film on the cartridge:
a Put the full roll of film on
the green supply spindle
as shown.
b Put the empty take-up
spool on the black take-up
spindle.
c Align the retransfer film
along the three film guides.
d Wind two frames of film
onto the take-up spool.
e Take up slack by turning
the supply knob clockwise.
The supply knob must be
pulled out slightly to turn. If
slack cannot be removed,
check that the supply and
take-up spools are firmly
seated on the spindles. To ease installation, the film must be tight
along the film guides. Turning the supply and take-up knobs will
help maintain the proper tension.
5 Replace the loaded retransfer film cartridge in the printer until it clicks
into position.
6 Close the printer door.
10 RP90 Plus E and RL90 User Guide
Load Supplies
Load laminate
Tips: Handling patch
or topcoat material
• After powering on the
laminator, the patch or
topcoat material must be
initialized. Press the
laminator’s RESET/
K and
then the ENTER keys to
initialize the material.
• The inside of the laminator
contains hot surfaces. Use
care when working in these
areas.
• Keep unused laminating
material in the original
package.
• Don't place material on a
dusty or dirty surface — dirt
can affect card quality.
• During the laminating
process, do not turn the
power switch off, open the
laminator door, or unplug the
laminator.
• See “Laminator material” on
page 68 for more information
about laminating material.
1 Open the laminator door by
pulling the top of the door
toward you.
2 Press the laminator cartridge
eject button and remove the
laminator cartridge carefully.
The material must be tight
when removing the cartridge.
3 Place the roll of
material and
empty take-up
spool side by side
on a clean
surface.
4 Remove the label from the
patch or topcoat material and
use it to secure the free end of
the material to the empty takeup spool, making sure the
edges are even.
5 Load the new roll of material
on the cartridge:
a Put the full roll of material
on the supply spindle.
b Put the empty take-up
spool on the take-up
spindle.
c Align the material along
the four metal guides as
shown on the cartridge
label.
d Wind two or three
rotations of film onto the
take-up spool. Take up
slack between the spools
by turning the supply knob
clockwise. If slack cannot
be removed, check that
the supply and take-up
spools are firmly seated on
the spindles.
6 Replace the loaded laminator
cartridge in the laminator until
it clicks into position.
7 Close the laminator door.
RP90 Plus E and RL90 User Guide11
Power on
Check the PC connection
The printer and PC are connected when the printer is set up. To avoid
receiving error messages on the LCD panel, make sure that all supplies are
properly loaded and in position before powering on the printer. Before you
begin processing cards, check the following:
•The printer door and card hopper are closed securely.
•The USB data cable (with ferrite bead) is securely connected to the
Power on
printer and the PC.
OR
•The Network data cable is securely connected to the printer and to a
network port.
•The power cable is securely connected to the printer and appropriate
grounded power source.
•The card stacker is attached to the printer or to the optional laminator.
•Make sure cards and all other supplies are loaded. See
Supplies” on page 8
for more information.
“Load
12 RP90 Plus E and RL90 User Guide
Power on
Optional laminator connection
When using the optional RL90 laminator, check the following:
•The optional laminator cable is securely connected to the printer and
the laminator.
•The power cord is connected to the laminator and appropriate
grounded power source.
•Supplies are loaded and the laminator door is closed securely.
Always power off the printer and laminator before you
CAUTION:
connect or disconnect the laminator cable.
RP90 Plus E and RL90 User Guide13
Power on the laminator
Power on
Tips for laminator power
•When connected to a
printer, laminator
messages will not be
displayed until the
printer is powered on.
•Wait while the laminator
initializes.
•Follow the guidelines for
your organization about
when to power the
laminator on and off.
•Check that the red
INLET switch, located
on the back of the
laminator, is set for your
input voltage.
When the optional RL90 laminator is
installed, turn the laminator power on
before powering on the printer.
1 Press the “|" symbol on the
laminator power switch.
2 The laminator powers on. The
LCD panel displays
"Initializing" and the green
Ready light blinks.
3 "Preheating" is displayed for
approximately four minutes
while the heat roller warms to
operating temperature.
4 The LCD panel shows "Ready" and the Ready light is steady green
when the laminator is ready to process cards.
LCD sequence on laminator startup
14 RP90 Plus E and RL90 User Guide
Power on
Power on the printer
Tips for printer power
•To avoid receiving errors
on the LCD panel, make
sure that all supplies are
properly loaded and in
position before powering
on the printer.
•Wait while the printer
initializes.
•Follow the guidelines for
your organization about
when to power the
printer on and off.
1 Press the “|" symbol on the
power switch.
2 The printer powers on. The
LCD panel shows the firmware
version and the printer begins
initializing. The LCD panel
shows "Initializing" while the
printer checks and positions
the ink ribbon and retransfer
film.
3 When operation checks are
complete, "Preheating" is
displayed on the LCD panel for
approximately four minutes while the retransfer roller and bend remedy
roller warm to their operating temperatures.
4 The LCD panel shows "Ready" and the Ready Light is steady green.
5 The first time you print cards, initialize the ink ribbon. See “Initialize
the ink ribbon” on page 16
6 The first time you print cards, set and initialize the retransfer film. See
“Set the retransfer film type” on page 16 and “Initialize the
retransfer film” on page 17
LCD sequence on printer startup
for the steps to follow.
for the steps to follow.
The printer can require up to 4 minutes between power-on and the “Ready”
status.
RP90 Plus E and RL90 User Guide15
Prepare to print cards
Initialize the ink ribbon
Prepare to print cards
Tips – Ink ribbon
•To avoid dirt and dust
particles that might adhere
to the ink ribbon during
loading, move (initialize)
the ink ribbon one or two
panels each time the ink
cartridge is removed from
the printer.
1 Press the RESET key on the
control panel.
2 The LCD display reads
"Initialize OK?"
3 Use the up and down arrow
keys to select "2'nd Panel,
OK?" or "Next Panel, OK?"
— Press the ENTER key
when "Initialize OK?" is
displayed to initialize the
printer without winding the
ribbon.
— Press the ENTER key
when "2'nd panel, OK" is
displayed and the printer
winds the ribbon two
panel sets.
— Press the ENTER key
when "Next Panel, OK?"
is displayed and the
printer winds the ribbon
one panel set.
Set the retransfer film type
Tips – Retransfer film
•Set the retransfer film type
when you set up the
printer.
•If you change the type of
film, set the type of
retransfer film you are
using.
16 RP90 Plus E and RL90 User Guide
1 Press the MENU key until
"Retransfer" is displayed.
2 Press the ENTER key.
3 "Media Type" is displayed.
4 Use the up and down arrow
keys to select Std (1000/roll).
Selections of 250 and 750
are not available at this time.
5 Press the ENTER key.
6 Press EXIT twice to return to
the "Ready" display.
Prepare to print cards
Initialize the retransfer film
Tips – Retransfer film
•To avoid dirt and dust
particles that might adhere
to the film during loading,
(move) initialize the
retransfer film one or two
panels each time the film
cartridge is removed from
the printer.
1 Press the RESET key on the
control panel.
2 The LCD display reads
"Initialize OK?"
3 Use the up and down arrow
keys to select "2'nd Panel,
OK?" or "Next Panel, OK?"
— Press the ENTER key
when "Initialize, OK?" is
displayed to initialize the
printer without winding the
film.
— Press the ENTER key
when "2'nd panel, OK?" is
displayed and the printer
winds the retransfer film
two panels.
— Press the ENTER key
when "Next Panel, OK?"
is displayed and the
printer winds the film one
panel.
Initialize the patch or topcoat material (optional RL90 laminator only)
You must initialize the laminate material each time it is changed.
To initialize the laminate, press RESET/K and then the ENTER key on the
laminator LCD panel.
RP90 Plus E and RL90 User Guide17
Printing cards
Cards can be sent from ID software such as Datacard® ID Works® identification software.
ID software handles the types of information used on cards.
If you do not have ID software, you can use another PC application to format the
information to print on cards; however, most PC applications do not support magnetic
stripe encoding or smart card programming. With any application, test the card design to
verify the results.
The printer’s LCD panel displays the following sequence when a card is sent to print:
Printing cards
Print cards using ID software
1 Follow the instructions for the ID software to capture, format, and save the data for
the card.
2 In the software, send cards to the
printer (usually, use the Print button).
3 The printer driver receives data for
each card, prepares the card for
printing, and sends each card to the
printer.
18 RP90 Plus E and RL90 User Guide
Print from a PC application
Tips – Printing
•The “Print” check box in
the Print tab must be
checked to print cards.
•During the printing
operation, do not open
the printer or optional
laminator door.
•Do not open the card
hopper when the printer
LCD panel displays
“Loading” through
“Retransfer”.
•Do not power off the
printer, laminator, or PC
during the printing or
laminating process.
•Do not unplug the printer
or optional laminator
during printing or
laminating.
•Do not pull out the data
cable or the printer-tolaminator connection
cable during printing or
laminating.
•On the PC, do not use
the hibernate or standby
modes. If the PC powers
down while a card is in
the printer, it can stop
processing and remain
in the printer.
1 Use the application's page setup feature to set the following:
— Set paper or page size to CR80 card or 2.125" x 3.375"
— Set the orientation for the card design – either portrait or landscape.
— Set margins to zero for edge to edge printing.
2 Format and save the card information.
3 Select the Datacard RP90 Plus E U1 printer from the Print dialog box.
Datacard RP90 Plus E U1 is the default name of the printer. Your
printer may have a different name.
4 Click the Properties button to open the Printing Preferences dialog
box. Use the Setup, Print, and Encode tabs to set printer properties.
Setup tab
Use the Setup tab to set the
card orientation, number of
copies, and whether to
reverse the card. The Setup
tab also displays the type of
card, the type of ink ribbon in
the printer, and the quantity of
ink ribbon and retransfer film
remaining.
Print tab
Use the Print tab to set
printing, printing one side or
both sides, and rotate. The
Print tab contains settings for
using the color (YMC) and
black (K) panels of the print
ribbon. The tab also contains
controls for color adjustment,
setting up a look-up table, and
specifying the print area for
ribbon panels.
Encode tab
The Encode tab contains
settings for using smart card
(IC) and magnetic stripe
encoding. You can also
specify whether to rotate the
card after an encoding step.
5 Print the card.
Printing cards
20 RP90 Plus E and RL90 User Guide
Viewing and changing
printer settings
This section describes how to view and change printer and laminator
settings. It describes:
•
“Printing Preferences” on page 22
•“Printing Properties” on page 24
•“Status Monitor” on page 25
•“Using the LCD menus” on page 35
— “About the Printer LCD panel” on page 35
— “Using the Printer LCD panel” on page 36
— “About the Laminator LCD panel” on page 41
— “Using the Laminator LCD panel” on page 42
3
RP90 Plus E and RL90 User Guide
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