Datacard Group CP60 User Manual

CP60 Printer Guide

558871-201 Rev. E

July 2005

Information resources for the CP60 Card Printer

CP60 Quick The Quick Install Guide, packed at the top of the printer

Install Guide carton, shows you the steps to install the printer.

For detailed installation information, see e-Guide/

InfoCent.chm on the driver CD-ROM.

CP60 Printer	The Printer Guide (this document) contains operating
Guide	information for the printer. It also tells you how install
	the printer.
Info Central	For in-depth information about using the printer, install
	Info Central on a Windows PC, then click the icon on
	the desktop. (Insert the Card Printer CD-ROM and
	choose User Information to install Info Central.)
Data	Describes how to set up the printer and your data
Formatting	stream to use the Open Card data format.
Guide	Find the Guide on the Open Card CD-ROM, shipped
	only with the Open Card option.
Dealer	For help with questions not addressed by other CP Series printer information, contact your dealer.

Customer Care Contact the Datacard Customer Care Center at 1.800.328.3996 (U.S. & Canada) or 1.952.988.2316 (worldwide).

About the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The outside of the printer . . . . . . . . . . . . . . . . 1 The inside of the printer. . . . . . . . . . . . . . . . . . 3 Features and options. . . . . . . . . . . . . . . . . . . . 3 Loading cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Loading print ribbon . . . . . . . . . . . . . . . . . . . . . . . . 7 Power on the printer . . . . . . . . . . . . . . . . . . . . . . . . 9 The LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Make a printer test card . . . . . . . . . . . . . . . . . . . . 13 Data formats for the CP60 Card Printer . . . . . . . . 15 CP Driver data. . . . . . . . . . . . . . . . . . . . . . . . 16 Open Card data format . . . . . . . . . . . . . . . . . 17 Data formats summary . . . . . . . . . . . . . . . . . 19 Printer Installation. . . . . . . . . . . . . . . . . . . . . . . . . 21 Site requirements . . . . . . . . . . . . . . . . . . . . . 22 Useful tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Network installation . . . . . . . . . . . . . . . . . . . . . . . 25 Prepare the printer for installation . . . . . . . . . 26 Connect the printer to the network . . . . . . . . 27

Set up the network printer . . . . . . . . . . . . . . . 30 Set the Data Format . . . . . . . . . . . . . . . . . . . . 34 Set up for your card design . . . . . . . . . . . . . . 35 SNMP Support . . . . . . . . . . . . . . . . . . . . . . . . 36 Print a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 From the CP Driver . . . . . . . . . . . . . . . . . . . . 37 Using the Open Card data format . . . . . . . . . 38 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . 39 Cleaning the printer rollers . . . . . . . . . . . . . . . 41 Getting the most out of your printer . . . . . . . . . . . . 43 Printer LCD settings . . . . . . . . . . . . . . . . . . . . . . . 45 LCD menu system . . . . . . . . . . . . . . . . . . . . . 46 View status settings . . . . . . . . . . . . . . . . . . . . 47 View the Serial Number . . . . . . . . . . . . . 47 View the Firmware Revision . . . . . . . . . . 48 View Card Counts . . . . . . . . . . . . . . . . . . 49 View the Data Format . . . . . . . . . . . . . . . 50

View the Network Address Mode,

IP Addresses, and MAC Address . . 51 Change settings . . . . . . . . . . . . . . . . . . . . . . . 53

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Page iv

Set LCD Backlighting . . . . . . . . . . . . . . . 53 Set the Data Format. . . . . . . . . . . . . . . . 54 Set the Address Mode . . . . . . . . . . . . . . 55

Set the IP Address, Subnet Mask,

and Gateway Address. . . . . . . . . . . 57 Set the K Power . . . . . . . . . . . . . . . . . . . 59 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . 61 Printer supplies . . . . . . . . . . . . . . . . . . . . . . . 63 Color print ribbon . . . . . . . . . . . . . . . . . . 63 Monochrome and Topcoat ribbon . . . . . 63 Monochrome print ribbon . . . . . . . . . . . . 63 Cleaning supplies. . . . . . . . . . . . . . . . . . 64 Printer messages . . . . . . . . . . . . . . . . . . . . . . . . . 65 DM-00760 Duplex Error . . . . . . . . . . . . . 66 DM-00762 Duplex Jam . . . . . . . . . . . . . 67 DM-00765 No Duplex. . . . . . . . . . . . . . . 68 DM-00767 Duplex Jam . . . . . . . . . . . . . 69 IS-01206 No Card Picked . . . . . . . . . . . 70 SY-01305 Data Error . . . . . . . . . . . . . . . 71 SY-01306 Data Error . . . . . . . . . . . . . . . 72

SY-01310 Flash Error . . . . . . . . . . . . . . 73 SY-01312 Flash error . . . . . . . . . . . . . . 74 SY-01314 Flash Error . . . . . . . . . . . . . . 75 SY-01317 Memory Error . . . . . . . . . . . . 76 SY-01325 Data Error . . . . . . . . . . . . . . . 77 SY-01327 Data Error . . . . . . . . . . . . . . . 79 SY-01331 Comm Error . . . . . . . . . . . . . 80 SY-01332 Hardware Error . . . . . . . . . . . 81

MS-01401, MS-01402, MS-01403

Mag Stripe Data . . . . . . . . . . . . . . . 82

MS-01404, MS-01405, MS-01406

Mag Stripe Error . . . . . . . . . . . . . . . 83

MS-01407, MS-01408, or MS-01409

Mag Stripe Error . . . . . . . . . . . . . . . 84

MS-01410, MS-01411, or MS-01412

Mag Stripe Error . . . . . . . . . . . . . . . 85

MS-01413, MS-01414, or MS-01415

Mag Stripe Error . . . . . . . . . . . . . . . 86

MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam . . 87

MS-01424 Mag Stripe Error. . . . . . . . . . 89

MS-01425 Mag Stripe Error . . . . . . . . . . 91 MS-01426 EEPROM Error . . . . . . . . . . . 92

MS-01427 or MS-01428 Mag

Stripe Error . . . . . . . . . . . . . . . . . . . 93 MS-01429 Mag Stripe Data . . . . . . . . . . 94 MS-01430 Mag Stripe Error . . . . . . . . . . 95 MS-01435 No Mag Stripe. . . . . . . . . . . . 96 PR-01703 Printhead Error . . . . . . . . . . . 97 PR-01705, PR-01706 Card Jam . . . . . . 99 PR-01710 EEPROM Error . . . . . . . . . . 101 PR-01715, PR-01716 Cover Open . . . 102 PR-01718 Printhead Temp . . . . . . . . . 103 PR-01719 Printhead Error . . . . . . . . . . 104 PR-01720 Ribbon Error . . . . . . . . . . . . 105

PR-01721 EEPROM Error . . . . . . . . . . 106 PR-01723 Hardware Error . . . . . . . . . . 107 PR-01724 Ribbon Break . . . . . . . . . . . 109 PR-01726 Ribbon Out . . . . . . . . . . . . . 111 PR-01730 Printhead Error . . . . . . . . . . 112 PR-01737 Ribbon Low. . . . . . . . . . . . . 113 PR-01738 Ribbon Error . . . . . . . . . . . . 114 SC-01804 No Smart Card . . . . . . . . . . 115

Safety and compliance (FCC). . . . . . . . . . . 124 Regulatory compliance . . . . . . . . . . . . 124 Liability statement . . . . . . . . . . . . . . . . 126 Safety. . . . . . . . . . . . . . . . . . . . . . . . . . 127 Acknowledgments . . . . . . . . . . . . . . . . 128

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Page 1

About the printer

This guide applies to CP60 Card Printer. The information also applies to the SP60 Card Printer. The printers include the Built-in Ethernet feature and can include the Open Card option.

The outside of the printer

Duplex Module: Optional module at the back of the printer that turns the card to print the other side.

Printer Cover. Latch: Lift the latch to open the printer cover.

Input Hopper: Open the cover to load blank cards.

LCD Panel: Shows the printer status and any messages. Use the LCD panel to change network settings.

Ready Key: Push to pause or resume the printer.

The Status Light helps you understand printer operation.

See "The LCD panel" on page 10 for details.

Output Hopper: Remove completed cards.

Ports are located on the left side of the printer.

Network Port: Use the Ethernet port to connect a printer with the Built-in Ethernet feature.

USB Data Port: Connect the data cable to the printer. ALL printers have this port.

Manual Advance Knob: Use to move a card in the printer or to turn rollers.

Power Receptacle: Plug in the power supply to power on the printer.

Security Lock Receptacle: Connect the optional security lock to the opening under the ledge of the printer (not visible in this drawing).

Cable Guides: Place the data cable in the guides. (You can also place the power cable in the guide.)

Optional Smart Card USB Port: See "Features and options" on page 3.

Optional Smart Card Serial Port: See "Features and options" on page 3.

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Page 3

The inside of the printer

Cover Arm: Holds the cover and printhead cartridge in place.

Printhead Cartridge: Applies the image to the card. The label includes”YMC” for color or “K” for monochrome printheads.

Print Ribbon Cartridge (shown with color print ribbon).

Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing).

Cleaning Roller (not visible in this drawing): Removes dust and debris from cards.

Features and options

Features and options are identified on the printer label:.

•Printers have a MAC address label.

•Printers with “U” printing can print one color (monochrome) only. “C” printing is full-color or

monochrome (with specific ribbons).

• All CP60 printers have a USB data connection. They also have one of the following:

— Built-in Ethernet (Net) connection

— Open Card (OC) data format and Built-in Ethernet

• Printers can include a duplex (2) module.

• A magnetic stripe module can be a three-track (IAT) module.

•Printers can have a 100-card (H1) or 200-card (H2) input hopper. The input hopper can have a lock (K1).

• An optional smart card module can have:

—Combination smart card reader (SC347) with

contact and contactless reader. Visible inside the printer;

includes a USB port on the printer.

— Contactless iCLASS® (SC205) or HID® (SC202) reader; includes a USB port.

— Contact station (SC400): Visible inside the printer; includes a serial port.

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Page 5

Loading cards

1Open the input hopper cover.

2Remove cards from the original package.

Tips: Handling cards

• Cards can stick together: Slide or fan cards to separate the edges.

•Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.)

•Handle cards by the edges or wear gloves.

•Orient all cards the same way.

3Place the cards in the input hopper.

The diagram shows the typical locations for the magnetic stripe and smart card chip.

4Push the input hopper cover closed until it latches.

Magnetic stripe

Smart card chip

See Info Central for current information about cards to use in the printer.

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Page 7

Loading print ribbon

1Open the printer cover.

2Remove the ribbon cartridge.

3 Remove both used ribbon spools from the cartridge (if present).

Tips: Handling print ribbon

• Keep unused ribbon in the original package.

• Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead.

4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon. See "Cleaning the printer" on page 39 for the steps to follow.

5Load the new roll of print ribbon on the cartridge.

—Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle.

—Put the empty take-up spool on the spindle with the solid black gear. Push until the spool clicks onto the spindle.

6Replace the loaded ribbon cartridge in the printer.

—Make sure both spindles rest in the black supports on the left side of the printer.

—Make sure the ribbon cartridge handle rests in the supports on the right side of the printer.

—Make sure to install the full, new spool toward the input hopper of the printer.

Close the printer cover. Press down firmly to latch it.

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Power on the printer

Plug in the printer to power it on. The printer does not have a power switch.

1 Make sure the power supply cord connects to the printer power receptacle (1).

2 Connect the power cord to the power supply (2). 3 Connect the power cord to the power outlet (3).

4The printer powers on and the Status Light is amber.

5When the printer is ready to print cards, the Status Light displays steady green.

The printer must be connected to a computer (locally or through a network) to print cards. See "Printer Installation" on page 21.

Tips for printer power

•Wait while the printer initializes.

•Follow the guidelines for your organization about when to power the printer on and off.

The LCD panel

The CP60 Card Printer with built-in Ethernet includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light.

This section describes what you need to know when printing cards. See "Printer LCD settings" on page 45 for detailed information about viewing and changing network settings.

The LCD panel provides the following:

•Current State (line 1): Shows whether the printer is ready to print, is busy, or is paused.

—Press the Ready key to pause or resume the printer (undo pause).

•Data format (line 2): The type of data the printer is ready to accept.

•Printer messages: The display shows the message number and a short description of the problem.

—Fix the problem and then press the Ready key to clear the message. Repeat if another message is displayed.

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—See "Printer messages" on page 65 for details about messages.

•Status: Information about the printer, including printer card counts and network settings. To view status details:

—Press the Enter key to move to the Main Menu.

—Press the Enter key again to enter the Status Menu.

—Press the Up Arrow or Down Arrow key to scroll through the Status Menu choices.

—Press the Enter key to view the data.

—Press the Enter key again to return to the menu.

—Scroll to “Exit” and press the Enter key to leave a choice. Repeat as needed to leave the menus.

See "Printer LCD settings" on page 45 for details about viewing and changing settings.

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Make a printer test card

1 Power off the printer.

2 Confirm that cards and print ribbon are loaded in the printer.

— If the printer has a magnetic stripe module, the card for a printer test card must have a magnetic stripe.

— If it is a three-track module, be sure to use blank cards with the correct coercivity (the default is high coercivity cards, which are shipped in the Starter Kit.)

—If the printer has been installed previously and has used a custom magnetic stripe format, you might need to set the printer to use the default encoding format for the module. See Info Central for information on Magnetic stripe setup.

3Power on the printer (1). Within 5 seconds, press and hold the Ready key (2), as shown in the illustration. Hold the Ready key firmly until the printer sounds three tones and displays “Printer Test Card” on the LCD panel, usually about 15 to 30 seconds.

4Release the Ready key and observe the printer. You hear the internal components initialize and the printer starts processing the card.

5 After it is printed, remove the card from the output hopper.

Tips for success

•Allow 30 to 60 seconds for the printer to begin printing the test card.

•The status light will flash green while the printer is processing the data.

•If the status light is steady amber and the printer beeps, the printer is paused. Press the Ready key once to un-pause the printer.

•If the printer test card did not print successfully, try the procedure again, making sure you follow the instructions. If the test card does not print, or if the printer does not initialize, contact your service provider.

•The test card has the pattern shown. (The pattern will be monochrome dots, not colored dots, if the printer uses a monochrome ribbon.)

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Data formats for the CP60 Card Printer

All CP60 printers are shipped with the CP Driver CD-ROM, and can print cards sent by the CP Driver (when the Data Format is set to CP Driver). The printer can also be purchased with the Open Card option. Printers with the Open Card option can also print cards using the Open Card data format (when the Data Format is set to Open Card). This section describes the requirements and functionality of each format.

CP Driver data

The printer can be used with the CP Driver installed on a PC. The CP Driver receives data from your Windows application and formats it for the printer. The printer can print one or both sides of the card (duplex printing), print in landscape or portrait orientation, and print in full color or one color.

The driver formats (renders) the data for each card. It can accept text, photos, backgrounds, logos and other elements such as bar codes if they are supported by the Windows application. With the corresponding options, the printer can encode a magnetic stripe on the front or back of the card and read or program a smart card.

The sample card on this page is printed when you use the “Print Sample Card” button of the Printer Toolbox, which is part of the CP Driver. It shows typical features of a card printed using the CP Driver and the printer (with a full-color ribbon).

When you print from the CP Driver, any errors on the printer cause a message to be displayed on the PC, in addition to being displayed on the printer LCD panel. For best

results, use buttons on the message box to clear the message from the printer and driver. (This also clears the message from the LCD panel.) Using the driver provides you with advanced features including retrying the card.

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Open Card data format

The Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream and send it to the printer using TCP/IP (or TCP/IP with LPD/LPR) can send card data using the Open Card data format. Organizations that use operating systems other than Windows can print cards without inserting a PC between the host computer and the printer (provided that the systems can generate an ASCII data stream).

The Open Card feature provides two methods for specifying the format of the data; supported Open Card commands and Card Layout menus in the printer. For organizations that currently send data tagged with Open Card commands to a printer or embosser, the printer can produce printed cards from the same data stream. Or, you can use the Card Layout menus to define card designs that reside in the printer and format the data.

The Open Card feature supports printing text, printing bar codes, printing logos, and encoding magnetic stripe data on a card. For text, you can choose from several fonts and sizes that are printer-resident. For bar codes, you can also choose from several bar code fonts (for different types of bar codes) and sizes. For graphics, you can download up to four black-and-white logo files to the printer and choose where to place the files on the card. The printer does not provide the ability to download a different graphic for each card. Each text or graphic field can be rotated independently. In addition, the entire card design can be rotated to change the relationship of printing to the magnetic stripe.

For magnetic stripe data, you can define encoding formats in the printer (using Printer Diagnostics) and then send up to three tracks of data (with a magnetic stripe option). For some features, you must use a PC running the CP Driver and Printer Diagnostics to configure the printer. After configuring, you can use the host computer to send Open Card data and print cards.

The Open Card format supports printing with one color on one side of the card in landscape mode. If you use a full-color ribbon in a full-color printer when you send Open Card data, the printer will use only the K panel in the

ribbon and ignore the color and topcoat panels. The magnetic stripe (if it is encoded) must be located on the side of the card opposite the printing.

The following card shows some of the features available using the Open Card format.

When you use the Open Card format, messages are displayed on the printer LCD panel. This guide provides information for fixing problems. Use the Ready key on the LCD panel to clear the message from the printer.

The Open Card features are typically used with an Ethernet connection and a network. You can also use the Open Card data format through the printer USB port when using a print server. See the Data Formatting Guide for details on using the Open Card format.

See "Network installation" on page 25 for details on installing and setting up the printer for the data format you choose.

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Data formats summary

The following table summarizes the requirements and features for each data format.

	Open Card	CP Driver
Source of data	Any host computer that produces	Windows application (with the
	an ASCII data stream and uses	CP Driver running on a Windows
	TCP/IP (RAW or LPD/LPR)	PC)
Data formatted by	Open Card commands or Card	CP Driver running on a Windows
	Layout menus	PC
Type of connection	Ethernet port	Ethernet or USB ports
Printer Messages	Displayed on LCD panel	Displayed in Windows message
		boxes and on LCD panel
Configuration tools	• Network configuration utility	•	Network configuration utility
	and LCD panel		and LCD panel
	• Telnet to use Card Layout	•	Printer Toolbox
	menus (optional)	•	Printer Properties and
	• Text editor or batch process		Printing Preferences
	to insert Open Card	• Printer Diagnostics (on PC)
	commands in data (optional)
	• Printer Diagnostics (on PC
	with CP Driver))

		Open Card		CP Driver
Features:
• Print on both sides		•	No	•	Yes
•	Portrait or landscape	•	Landscape only	•	Both
	orientation
• Rotate card 180 degrees		•	Yes	•	Yes
•	Rotate fields	•	Yes	• Yes (using an application)
•	Full-color or monochome	•	Monochrome only	• Yes (with full-color printing
	printing				feature)
• Unique graphics on each		• Up to 4 downloaded logos on		•	Yes
	card		a card
• Different design for each card		•	No	•	Yes
•	Magnetic stripe encoding	•	Yes	•	Yes
•	Smart Card programming	•	No	•	Yes

Example:

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Page 21

Printer Installation

This section describes the following:

•Site requirements

•Useful tools for network installation and setup

•Preparing the printer for installation

•Connecting the printer to the network

•Setting up the printer on the network

•Setting up the printer for your card design

•SNMP (Simple Network Management Protocol) support

Site requirements

Operating environment

•Relative humidity: 20% to 80% non-condensing

•Temperature: 60° F to 95° F (15° C to 35° C)

Electrical requirements

•The power supply is rated at 100-240 VAC, 50-60 Hz, 1.8 amp. (It adjusts to any power within this range.)

•Single phase, 3-wire, grounded receptacle only.

Physical requirements

•The printer weighs less than 11.5 pounds (5.3 kg). The weight depends on the supplies and options installed.

•Printer dimensions are 21.5 inches (546 mm) long, and 7.8 inches (198 mm) wide. The 100-card input hopper is 9.5 inches (241 mm) high and the 200-card hopper is 11.9 inches (302 mm) high.

•The clearances required are 1 inch (25 mm) at the back, 2 inches (51 mm) on the left side, and 10.5 inches (267 mm) above the printer latch to open the cover.

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Page 23

Useful tools

When you set up a CP60 Card Printer with Built-in Ethernet feature, you might use several tools. These tools are part of the network operating system and a computer operating system; they are not provided with the printer.

•Network configuration utility

When the printer is set up on the network where cards are produced, network support personnel use one or more utilities to view and monitor the network. The CP60 printer was tested with HP® Web Jetadmin® on Windows XP (service pack 2).

•Command prompt

If you are not using the CP Driver, you can use a command prompt to type commands and use utilities to set up the printer. You might also find a command prompt helpful for network testing.

•Ping

Ping is a network utility that obtains a response from a device connected to the network. It is a quick way to query an IP address to verify that it is functioning on the network. The printer responds to Ping.

If the printer includes the Open Card option and you plan to send Open Card data, you might use several additional tools, including the following:

•Telnet

Most operating systems include a telnet utility. The CP60 printer with the Open Card option provides Card Layout menus through a telnet interface.

•tiff2opencard

The Open Card CD-ROM includes the tiff2opencard utility, which you use to prepare logos (graphics) before sending then to the printer.

•file2prn

The Open Card CD-ROM includes the file2prn utility, which you use to send files, including logo files or sample card files, to the printer.

See the Data Formatting Guide for more information about them.

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Page 25

Network installation

A networked printer is connected to a network without a computer (PC) between the printer and network.

Depending on printer options and your needs, the printer can be connected to a print server and then to the network. A PC can connect to several networked printers at a time, and several PCs can connect to one printer. To connect a printer to a network, you need the following:

•An Ethernet network that uses the TCP/IP protocol and can run at 10 megabits per second (also called 10base-T), or a faster network (such as 100 megabits per second) that automatically switches to the printer speed of 10 megabits per second.

•A CP60 Card Printer with the Built-In Ethernet feature.

•An Ethernet cable to connect the printer or print server to the network. An Ethernet cable is not supplied with the printer.

•Network configuration utility. Network support personnel use utilities to set up and monitor the network and devices on the network.

•PC connected to and communicating with the network.

—From the PC, you will set up the printer on the network and verify that the printer is connected to and communicating with the network. The printer was tested with PCs running the Windows XP operating systems and the CP Driver. CP60 printers with the Open Card option were also tested with a PC running the Knoppix Linux Boot CD-ROM (version 3.3).

—When setting up the printer using an operating system with permissions, such as Windows XP, 2000, or NT, make sure you are logged in as the Administrator. If networking is set up on the PC, log into the network.