Daikin RGSQH10S18AA9W Operation manuals
User reference guide
ROTEX HPU ground
RGSQH10S18AA9W
User reference guide
ROTEX HPU ground
English
Table of Contents
Table of Contents
1 General safety precautions 2
1.1 About the documentation........................................................... 2
1.1.1 Meaning of warnings and symbols.............................. 2
1.2 For the user ............................................................................... 2
2 About this document 3
3 About the system 3
3.1 Components in a typical system layout ..................................... 3
4 Operation 4
4.1 Overview: Operation.................................................................. 4
4.2 The user interface at a glance ................................................... 4
4.2.1 Buttons........................................................................ 4
4.2.2 Status icons ................................................................ 5
4.3 Basic usage ............................................................................... 5
4.3.1 Using home pages ...................................................... 5
4.3.2 Using the menu structure............................................ 5
4.3.3 Turning ON/OFF controls............................................ 5
4.4 Space heating control................................................................ 6
4.4.1 About space heating control ....................................... 6
4.4.2 Setting the space operation mode .............................. 6
4.4.3 Controlling the temperature ........................................ 6
4.5 Domestic hot water control ........................................................ 9
4.5.1 About domestic hot water control................................ 9
4.5.2 Reheat mode .............................................................. 10
4.5.3 Scheduled mode ......................................................... 10
4.5.4 Scheduled + reheat mode........................................... 11
4.5.5 Using the DHW tank temperature home page ............ 11
4.5.6 Using the DHW tank booster mode ............................ 12
4.6 Advanced usage........................................................................ 12
4.6.1 Using quiet mode ........................................................ 12
4.6.2 Using holiday mode .................................................... 12
4.6.3 Reading out information.............................................. 13
4.6.4 Configuring date, time, units of measurement,
contrast and backlight ................................................. 13
4.6.5 Configuring user profile and home pages ................... 14
4.6.6 Locking and unlocking buttons and functions ............. 14
4.7 Preset values and schedules..................................................... 14
4.7.1 Using preset values .................................................... 14
4.7.2 Using and programming schedules ............................ 15
4.7.3 Schedules: Example ................................................... 15
4.7.4 Predefined schedules: Room temperature + leaving
water temperature (main)............................................ 16
4.7.5 Predefined schedules: Leaving water temperature
(additional) .................................................................. 16
4.7.6 Predefined schedules: DHW tank temperature........... 16
4.8 Menu structure: Overview user settings .................................... 17
4.9 Installer settings: Tables to be filled in by installer .................... 18
4.9.1 Quick wizard ............................................................... 18
4.9.2 Space heating control ................................................. 18
4.9.3 Domestic hot water control [A.4] ................................. 18
4.9.4 Contact/helpdesk number [6.3.2] ................................ 18
5 Energy saving tips 18
6 Maintenance and service 19
6.1 Overview: Maintenance and service.......................................... 19
6.2 To find the contact/helpdesk number ........................................ 19
7 Troubleshooting 19
7.1 Overview: Troubleshooting........................................................ 19
7.2 To check the error history.......................................................... 19
7.3 Symptom: You are feeling too cold (hot) in your living room ..... 19
7.4 Symptom: The water at the tap is too cold ................................ 19
7.5 Symptom: Heat pump failure ..................................................... 20
8 Relocation 20
8.1 Overview: Relocation................................................................. 20
9 Disposal 20
9.1 Overview: Disposal.................................................................... 20
10 Glossary 20
1 General safety precautions
1.1 About the documentation
▪ The original documentation is written in English. All other
languages are translations.
▪ The precautions described in this document cover very important
topics, follow them carefully.
▪ All activities described in the installation manual must be
performed by an authorized installer.
1.1.1 Meaning of warnings and symbols
DANGER
Indicates a situation that results in death or serious injury.
DANGER: RISK OF ELECTROCUTION
Indicates a situation that could result in electrocution.
DANGER: RISK OF BURNING
Indicates a situation that could result in burning because of
extreme hot or cold temperatures.
WARNING
Indicates a situation that could result in death or serious
injury.
CAUTION
Indicates a situation that could result in minor or moderate
injury.
NOTICE
Indicates a situation that could result in equipment or
property damage.
INFORMATION
Indicates useful tips or additional information.
1.2 For the user
▪ If you are not sure how to operate the unit, contact your installer.
▪ The appliance is not intended for use by persons, including
children, with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children must be supervised to
ensure that they do not play with the product.
WARNING
To prevent electric shocks or fire:
▪ Do NOT rinse the unit.
▪ Do NOT operate the unit with wet hands.
▪ Do NOT place any objects containing water on the unit.
User reference guide
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RGSQH10S18AA9W
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2 About this document
NOTICE
▪ Do NOT place any objects or equipment on top of the
unit.
▪ Do NOT sit, climb or stand on the unit.
▪ Units are marked with the following symbol:
This means that electrical and electronic products may not be
mixed with unsorted household waste. Do NOT try to dismantle
the system yourself: the dismantling of the system, treatment of
the refrigerant, of oil and of other parts must be done by an
authorized installer and must comply with applicable legislation.
Units must be treated at a specialized treatment facility for reuse,
recycling and recovery. By ensuring this product is disposed of
correctly, you will help to prevent potential negative consequences
for the environment and human health. For more information,
contact your installer or local authority.
▪ Batteries are marked with the following symbol:
This means that the batteries may not be mixed with unsorted
household waste. If a chemical symbol is printed beneath the
symbol, this chemical symbol means that the battery contains a
heavy metal above a certain concentration.
Possible chemical symbols are: Pb: lead (>0.004%).
Waste batteries must be treated at a specialized treatment facility
for reuse. By ensuring waste batteries are disposed of correctly,
you will help to prevent potential negative consequences for the
environment and human health.
Available screens
Depending on your system layout and installer configuration, not all
screens in this document may be available on your user interface.
Breadcrumbs
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Breadcrumbs help you to locate where you are in the menu structure
of the user interface. This document also mentions these
breadcrumbs.
Example: Go to [7.4.1.1]:
Room temperature > Comfort (heating)
> User settings > Preset values >
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3 About the system
Depending on the system layout, the system can:
▪ Heat up a space
▪ Produce domestic hot water (if a DHW tank is installed)
3.1 Components in a typical system
layout
2 About this document
Thank you for purchasing this product. Please:
▪ Read the documentation carefully before operating the user
interface to ensure the best possible performance.
▪ Request the installer to inform you about the settings that he used
to configure your system. Check if he has filled in the installer
settings tables. If not, request him to do so.
▪ Keep the documentation for future reference.
Target audience
End users
Documentation set
This document is part of a documentation set. The complete set
consists of:
Document Contains… Format
General
safety
precautions
Operation
manual
User
reference
guide
Safety instructions that
you must read before
operating your system
Quick guide for basic
usage
Detailed step-by-step
instructions and
background information
for basic and advanced
usage
Paper (in the box of the
indoor unit)
Digital files on the ROTEX
website.
g
d
c
b
a
A Main zone. Example: Living room.
B Additional zone. Example: Bedroom.
C Technical room. Example: Garage.
a Brine loop
b Indoor unit heat pump
c Domestic hot water (DHW) tank
d User interface at the indoor unit
e User interface in the living room, used as room thermostat
f Underfloor heating
g Heat pump convectors or fan coil units
INFORMATION
The indoor unit and the domestic hot water tank (if
installed) can be separated or integrated depending on the
indoor unit type.
BCA
e
f
Latest revisions of the supplied documentation may be available on
the regional ROTEX website or via your installer.
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User reference guide
3
4 Operation
4 Operation
4.1 Overview: Operation
You can operate the system via the user interface. This part
describes how to use the user interface:
Part Description
At a glance ▪ Buttons
▪ Status icons
Basic usage Information about:
▪ Home pages, where you can read out
and change settings that are meant for
daily usage
▪ Menu structure, where you can read out
and configure settings that are NOT
meant for daily usage
▪ ON/OFF controls
Space heating control How to control space heating:
▪ Setting the space operation mode
▪ Controlling the temperature
Domestic hot water
control
Advanced usage Information about:
Preset values and
schedules
Menu structure Overview of menu structure
Installer settings table Overview of installer settings
How to control domestic hot water:
▪ Reheat mode
▪ Scheduled mode
▪ Scheduled + reheat mode
▪ Quiet mode
▪ Holiday mode
▪ Reading out information
▪ Date, time, units of measurement,
contrast and backlight
▪ User profile and home pages
▪ Locking and unlocking buttons and
functions
▪ How to use preset values
▪ How to select and program schedules.
▪ Overview of predefined schedules
4.2 The user interface at a glance
4.2.1 Buttons
b
a
ef
a
HOME PAGES
▪ Switches between home pages (when you are on a home
page).
▪ Goes to the default home page (when you are in the menu
structure).
b
MALFUNCTION INFORMATION
If a malfunction occurs, is displayed on the home pages.
Press
c
Turns ON or OFF one of the controls (room temperature,
leaving water temperature, DHW tank temperature).
d
▪ Opens the menu structure (when you are on a home
▪ Goes up a level (when you are navigating through the
▪ Goes back 1 step (example: when you are programming a
e
▪ Navigates the cursor on the display.
▪ Navigates through the menu structure.
▪ Changes settings.
▪ Selects a mode.
f
▪ Confirms a selection.
▪ Enters a submenu in the menu structure.
▪ Switches between displaying actual and desired values, or
▪ Goes to the next step (when you are programming a
▪ Enables you to activate or deactivate child lock if pressed
▪ Enables you to activate or deactivate a function lock if
to display more information about the malfunction.
ON/OFF
MENU STRUCTURE/BACK
page).
menu structure).
schedule in the menu structure).
NAVIGATING/CHANGING SETTINGS
OK
between displaying actual and offset values (if applicable)
on the home pages.
schedule in the menu structure).
for more than 5 seconds on a home page.
pressed for more than 5 seconds in the main menu of the
menu structure.
c
d
User reference guide
4
INFORMATION
If you press
will NOT be applied.
or while changing settings, the changes
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4 Operation
4.2.2 Status icons
Icon Description
Space operation mode = Heating.
Not available.
Unit is operating.
Desired room temperature = preset value (Comfort;
daytime).
Desired room temperature = preset value (Eco;
nighttime).
▪ On the room temperature home page: Desired
room temperature = according to the selected
schedule.
▪ On the DHW tank temperature home page:
DHW tank mode = Scheduled mode.
DHW tank mode = Reheat mode.
DHW tank mode = Scheduled + reheat mode.
At the next scheduled action, the desired temperature
will increase.
At the next scheduled action, the desired temperature
will NOT change.
At the next scheduled action, the desired temperature
will decrease.
The preset value (Comfort or Eco) or scheduled value
is temporarily overruled.
The system will produce domestic hot water for the
indicated number of persons.
The DHW tank booster mode is active or ready to be
activated.
Quiet mode is active.
Holiday mode is active or ready to be activated.
Child lock mode and/or function lock mode is active.
An external heat source is active. Example: Gas
burner.
The disinfection mode is active.
A malfunction occured. Press to display more
information about the malfunction.
Weather-dependent mode is active.
User permission level = Installer.
Defrost/oil return mode is active.
Hot start mode is active.
Emergency operation is active.
INFORMATION
Quiet mode is NOT applicable for this unit.
4.3 Basic usage
4.3.1 Using home pages
About home pages
You can use the home pages to read out and change settings that
are meant for daily usage. What you can see and do on the home
pages is described where applicable. Depending on your system
layout, the following home pages may be possible:
▪ Room temperature (Room)
▪ Main leaving water temperature (LWT main)
▪ Additional leaving water temperature (LWT add)
▪ DHW tank temperature (Tank)
To go to a home page
1 Press
Result: One of the home pages is displayed.
2 Press
4.3.2 Using the menu structure
About the menu structure
You can use the menu structure to read out and configure settings
that are NOT meant for daily usage. What you can see and do in the
menu structure is described where applicable. For an overview of
the menu structure, see "4.8 Menu structure: Overview" on page
17.
To go to the menu structure
1 From a home page, press
Result: The menu structure is displayed.
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To navigate in the menu structure
Use
4.3.3 Turning ON/OFF controls
About turning ON/OFF controls
Before you can control… You have to turn ON…
Room temperature Room temperature control
Main (+ additional) leaving water
temperature
DHW tank temperature Domestic hot water control
.
again to display the next home page (if any).
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(Room)
Main (+ additional) leaving water
temperature control (LWT main
and LWT add)
Main and additional leaving
water temperature control are
always turned ON or OFF
together.
(Tank)
RGSQH10S18AA9W
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If you turn ON… Then…
Room temperature control Main (+ additional) leaving water
temperature control is
automatically turned ON.
Main (+ additional) leaving water
temperature control
Room temperature control is
NOT automatically turned ON.
User reference guide
5
4 Operation
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If you turn OFF… Then…
Room temperature control Main (+ additional) leaving water
temperature control is NOT
automatically turned OFF.
Main (+ additional) leaving water
temperature control
To check if a control is turned ON or OFF
1 Go to the home page of the control. Example: Room
temperature home page (Room).
2 Check if the LED is ON or OFF. Note: If the control is turned
OFF, OFF is also displayed on the screen.
To turn ON or OFF the room temperature control
1 Go to the room temperature home page (Room).
2 Press
To turn ON or OFF the leaving water temperature (main +
additional) control
1 Go to one of the following the home pages:
▪ Main leaving water temperature home page (LWT main)
▪ Additional leaving water temperature home page (LWT add)
2 Press
To turn ON or OFF the domestic hot water control
1 Go to the DHW tank temperature home page (Tank).
2 Press
.
.
.
Room temperature control is
automatically turned OFF.
To determine which temperature control you are using
(method 2)
If you have 2 user interfaces, perform the following procedure on the
user interface at the indoor unit.
1 Press
check if the additional leaving water temperature home page
(LWT add) is available:
Available A main zone and an additional
NOT available Only a main zone
Typical additional leaving water temperature home page:
2 Go to [6]: > Information.
3 Press
Result: The user permission level switches to Adv. end user.
Additional information is displayed and "+" is added to the menu
title.
4 Check the following:
multiple times to switch between home pages, and
If … Then you have…
zone
User profile = Basic User profile = Detailed
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4.4 Space heating control
4.4.1 About space heating control
Controlling space heating typically consists of the following stages:
1 Setting the space operation mode
2 Controlling the temperature
4.4.2 Setting the space operation mode
About space operation modes
The heat pump is a heating only model. The system can heat up a
space, but NOT cool down a space.
4.4.3 Controlling the temperature
About controlling the temperature
Depending on the system layout and installer configuration, you use
a different temperature control:
▪ Room thermostat control (linked or NOT linked to leaving water
temperature)
▪ Leaving water temperature control
▪ External room thermostat control
To determine which temperature control you are using
(method 1)
Check the installer settings table filled in by the installer.
If… Then the temperature control is…
Main zone Additional zone
(if any)
Room temperature is
listed under:
[6.1]:
> Sensor information
Thermostat main A is
listed under:
[6.5]:
> Actuators
Else Leaving water temperature control.
5 Only for room thermostat control: Go to the main leaving water
temperature home page (LWT main) and check the following:
Yes NOT linked.
No Linked by their preset values. You can set
> Information
> Information
Is displayed
next to the
set point?
Room thermostat
control.
Go to next step to
check if leaving
water set point and
room temperature
set point are
linked.
External room thermostat control.
Then leaving water set point and room
temperature set point are…
You can set the leaving water set point on
the home page.
the preset values in the menu structure.
External room
thermostat control.
User reference guide
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4 Operation
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Room thermostat control
Room thermostat control means that you control the following:
▪ Room temperature of the main zone
▪ Leaving water temperature of the main zone
Room temperature of the main zone
To control the room temperature of the main zone, you can do the
following:
You can… Location
Read out the actual and desired room
temperature.
Temporarily overrule the room temperature
schedule.
Change the mode from scheduled to preset
value.
If you do this, you also have to define (in the
menu structure):
▪ Preset values
▪ Overrule period (Temperature lock)
Select which room temperature schedule
you want to use.
Program schedules.
Define preset values that are used by the
room temperature schedule, and when you
change the mode from scheduled to preset
value.
See also:
▪ "Using the room temperature home page" on page 7
▪ "To set the overrule period" on page 8
▪ "4.7 Preset values and schedules" on page 14
Leaving water temperature of the main zone
To control the leaving water temperature of the main zone, you can
do the following:
You can… Location
Read out the desired leaving water
temperature.
Adjust the leaving water temperature.
Room temperature
home page
Room temperature
home page if user
profile = Detailed
Menu structure
Leaving water
temperature home
page (main)
Leaving water temperature control
Leaving water temperature control means that you only control the
leaving water temperature. To control the leaving water temperature,
you can do the following:
You can… Location
Read out the desired leaving water
temperature (main + additional).
▪ Adjust/overrule the leaving water
temperature (main).
▪ Adjust the leaving water temperature
(additional).
Select which leaving water temperature
schedule (main + additional) you want to
use.
Program leaving water temperature
schedule (main + additional).
Define preset values that are used by the
leaving water temperature schedule (main).
See also:
▪ "Using the leaving water temperature home pages (main +
additional)" on page 9
▪ "4.7 Preset values and schedules" on page 14
Leaving water
temperature home
pages (main +
additional)
Menu structure
External room thermostat control
External room thermostat control means that you control the
following:
▪ Room temperature on the external thermostat control
▪ Leaving water temperature on the user interface (ROTEX)
To control the leaving water temperature, you can do the following:
You can… Location
Read out the desired leaving water
temperature.
Adjust the desired leaving water
temperature.
Only change this if the desired room
temperature cannot be reached.
Leaving water
temperature home
pages (main +
additional)
Condition: Leaving water set point is NOT
linked with the room temperature set point.
Only change this if the desired room
temperature cannot be reached.
Define preset values.
Condition: Leaving water set point is linked
with the room temperature set point.
Only change this if the desired room
temperature cannot be reached.
See also:
▪ "Using the leaving water temperature home pages (main +
additional)" on page 9
▪ "4.7 Preset values and schedules" on page 14
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Menu structure
See also: "Using the leaving water temperature home pages (main +
additional)" on page 9.
Using the room temperature home page
Typical room temperature home pages
Depending on the user profile, the user interface gives you either a
basic or a detailed home page. To switch between home pages, go
to [7.1.3]: > User settings > Display > User profile.
User profile = Basic User profile = Detailed
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User reference guide
7
4 Operation
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To read out the actual and desired room temperature
1 Go to the room temperature home page (Room).
Result: You can read out the actual temperature.
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2 Press .
Result: You can read out the desired temperature.
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To temporarily overrule the room temperature schedule
1 Go to the room temperature home page (Room).
2 Use
To change the mode from scheduled to preset value
Prerequisite: User profile = Detailed.
1 Go to the room temperature home page (Room).
2 Press
Result: The mode will return to Scheduled according to the overrule
period.
Example: Temporarily overruling the schedule AND changing
the mode to preset value
You have configured the following settings:
Preset values Comfort (heating) =
Schedule 07:00 Comfort You are at home.
Overrule period
(Temperature
lock)
or to adjust the temperature.
or to select a preset value ( or ).
Settings Description
Desired temperature when
20°C
Eco (heating) = 18°C Desired temperature:
09:00 Eco You are away.
17:00 Comfort You are at home.
19:00 21°C You are at home and want
23:00 Eco Desired temperature =
2 hours If you temporarily overrule
you are at home.
▪ When you are away
▪ During the night
Desired temperature =
preset value (Comfort
(heating)).
Desired temperature =
preset value (Eco
(heating)).
Desired temperature =
preset value (Comfort
(heating)).
it to be a little warmer.
Desired temperature =
custom temperature.
preset value (Eco
(heating)).
the schedule by a preset
value, after 2 hours the
schedule will be used
again.
Situation Description
If user profile = Detailed, then you can:
▪ Temporarily overrule the room temperature schedule by
pressing
▪ Change the mode from scheduled to a preset value by pressing
or
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To set the overrule period
1 Go to [7.2]:
2 Select a value and press
▪ Permanent
▪ hours (2, 4, 6, 8)
or (same as if user profile = Basic)
Situation Description
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> User settings > Temperature lock.
15:20 => Scheduled temperature
= preset value (Eco (heating))=
18°C.
You temporarily overrule the
schedule.
Desired temperature = custom
temperature = 19°C.
At the next scheduled action
(17:00), the schedule will be
used again.
Room temperature schedule is
used.
15:20 => Desired temperature =
preset value (Eco (heating)) =
18°C.
The next scheduled action is at
17:00 and the desired
temperature will then increase.
You temporarily overrule the
schedule.
Desired temperature = custom
temperature = 19°C.
At the next scheduled action
(17:00), the schedule will be
used again.
You change the mode from
scheduled to preset value
(Comfort (heating)).
Desired temperature = preset
value (Comfort (heating)) = 20°C.
After 2 hours, the schedule will
be used again (17:20 => 20°C).
Before you have changed the
mode from scheduled to preset
value, and now you temporarily
overrule the preset value.
Desired temperature = custom
temperature = 21°C.
After 2 hours, the schedule will
be used again (17:20 => 20°C).
:
If user profile = Basic, then you can temporarily overrule the room
temperature schedule by pressing
User reference guide
or .
8
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