Daikin EABH16DA6V, EABH16DA9W, EABX16DA6V, EABX16DA9W, EAVH16S18DA6V User reference guide

User reference guide

Daikin Altherma 3 H F+W

EABH16DA6V
EABH16DA9W

EABX16DA6V
EABX16DA9W

EAVH16S18DA6V(G)
EAVH16SU18DA6V
EAVH16S23DA6V(G)
EAVH16SU23DA6V
EAVH16S18DA9W(G)
EAVH16S23DA9W(G)

EAVX16S18DA6V(G)
EAVX16S23DA6V(G)
EAVX16S18DA9W(G)
EAVX16S23DA9W(G)

User reference guide

Daikin Altherma 3 H F+W

English

Table of contents

Table of contents

1 General safety precautions 2

1.1 About the documentation .......................................................... 2

1.1.1 Meaning of warnings and symbols.............................. 2

1.2 For the user ............................................................................... 3

2 About this document 3

3 About the system 4

3.1 Components in a typical system layout ..................................... 4

4 Operation 4

4.1 User interface: Overview ........................................................... 4

4.2 Possible screens: Overview ...................................................... 5

4.2.1 Home screen............................................................... 5

4.2.2 Main menu screen ...................................................... 6

4.2.3 Setpoint screen ........................................................... 6

4.2.4 Detailed screen with values ........................................ 7

4.3 Turning operation ON or OFF ................................................... 7

4.3.1 Visual indication .......................................................... 7

4.3.2 To turn ON or OFF...................................................... 7

4.4 Space heating/cooling control ................................................... 8

4.4.1 About space heating/cooling control........................... 8

4.4.2 Setting the space operation mode .............................. 8

4.4.3 Determining which temperature control you are using 8

4.4.4 To change the desired room temperature................... 9

4.4.5 To change the desired leaving water temperature...... 9

4.5 Domestic hot water control........................................................ 9

4.5.1 About domestic hot water control................................ 9

4.5.2 Reheat mode .............................................................. 10

4.5.3 Scheduled mode ......................................................... 10

4.5.4 Scheduled + reheat mode........................................... 10

4.5.5 To change the domestic hot water temperature ......... 11

4.5.6 Using DHW powerful operation................................... 11

4.6 Advanced usage........................................................................ 11

4.6.1 Using quiet mode ........................................................ 11

4.6.2 Using holiday mode .................................................... 12

4.6.3 Reading out information.............................................. 12

4.6.4 To configure time and date ......................................... 12

4.7 Preset values and schedules .................................................... 12

4.7.1 Using preset values .................................................... 12

4.7.2 Setting the energy prices ............................................ 13

4.7.3 Using and programming schedules ............................ 13

4.7.4 Schedule screen: Example ......................................... 14

4.8 Weather-dependent operation................................................... 16

4.8.1 Detailed screen with weather-dependent curve.......... 16

4.9 Menu structure: Overview user settings .................................... 17

4.10 Installer settings: Tables to be filled in by installer .................... 18

4.10.1 Configuration wizard ................................................... 18

4.10.2 Settings menu ............................................................. 18

5 Energy saving tips 18

6 Maintenance and service 18

6.1 Overview: Maintenance and service ......................................... 18

6.2 To find the contact/helpdesk number ........................................ 19

7 Troubleshooting 19

7.1 To display the help text in case of a malfunction....................... 19

7.2 To check the malfunction history............................................... 19

7.3 Symptom: You are feeling too cold (hot) in your living room..... 19

7.4 Symptom: The water at the tap is too cold ................................ 19

7.5 Symptom: Heat pump failure..................................................... 19

7.6 Symptom: The system is making gurgling noises after

commissioning........................................................................... 20

9 Disposal 20

10 Glossary 20

1 General safety precautions

1.1 About the documentation

▪ The original documentation is written in English. All other

languages are translations.

▪ The precautions described in this document cover very important

topics, follow them carefully.

▪ The installation of the system, and all activities described in the

installation manual and in the installer reference guide MUST be
performed by an authorised installer.

1.1.1 Meaning of warnings and symbols

DANGER

Indicates a situation that results in death or serious injury.

DANGER: RISK OF ELECTROCUTION

Indicates a situation that could result in electrocution.

DANGER: RISK OF BURNING

Indicates a situation that could result in burning because of
extreme hot or cold temperatures.

DANGER: RISK OF EXPLOSION

Indicates a situation that could result in explosion.

WARNING

Indicates a situation that could result in death or serious
injury.

WARNING: FLAMMABLE MATERIAL

CAUTION

Indicates a situation that could result in minor or moderate
injury.

NOTICE

Indicates a situation that could result in equipment or
property damage.

INFORMATION

Indicates useful tips or additional information.

Symbols used on the unit:

Symbol Explanation

Before installation, read the installation and
operation manual, and the wiring instruction sheet.

Before performing maintenance and service tasks,
read the service manual.

For more information, see the installer and user
reference guide.

The unit contains rotating parts. Be careful when
servicing or inspecting the unit.

Symbols used in the documentation:

8 Relocation 20

8.1 Overview: Relocation ................................................................ 20

User reference guide

2

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

2 About this document

Symbol Explanation

Indicates a figure title or a reference to it.

Example: " 1–3 Figure title" means "Figure 3 in
chapter 1".

Indicates a table title or a reference to it.

Example: " 1–3 Table title" means "Table 3 in
chapter 1".

1.2 For the user

WARNING

If you are NOT sure how to operate the
unit, contact your installer.

WARNING

This appliance is not intended for use
by persons, including children, with
reduced physical, sensory or mental
capabilities, or lack of experience and
knowledge, unless they have been
given supervision or instruction
concerning use of the appliance by a
person responsible for their safety.

▪ Units are marked with the following symbol:

This means that electrical and electronic products may NOT be
mixed with unsorted household waste. Do NOT try to dismantle
the system yourself: the dismantling of the system, treatment of
the refrigerant, of oil and of other parts must be done by an
authorized installer and must comply with applicable legislation.
Units must be treated at a specialized treatment facility for reuse,
recycling and recovery. By ensuring this product is disposed of
correctly, you will help to prevent potential negative consequences
for the environment and human health. For more information,
contact your installer or local authority.

▪ Batteries are marked with the following symbol:

This means that the batteries may NOT be mixed with unsorted
household waste. If a chemical symbol is printed beneath the
symbol, this chemical symbol means that the battery contains a
heavy metal above a certain concentration.
Possible chemical symbols are: Pb: lead (>0.004%).
Waste batteries must be treated at a specialized treatment facility
for reuse. By ensuring waste batteries are disposed of correctly,
you will help to prevent potential negative consequences for the
environment and human health.

Children should be supervised to
ensure that they do not play with the
appliance.

Cleaning and user maintenance must
not be carried out by children without
supervision.

WARNING

To prevent electric shocks or fire:

▪ Do NOT rinse the unit.

▪ Do NOT operate the unit with wet

hands.

▪ Do NOT place any objects containing

water on the unit.

CAUTION

▪ Do NOT place any objects or

equipment on top of the unit.

▪ Do NOT sit, climb or stand on the

unit.

2 About this document

Thank you for purchasing this product. Please:

▪ Read the documentation carefully before operating the user

interface to ensure the best possible performance.

▪ Request the installer to inform you about the settings that he used

to configure your system. Check if he has filled in the installer
settings tables. If not, request him to do so.

▪ Keep the documentation for future reference.

Target audience

Endusers

Documentation set

This document is part of a documentation set. The complete set
consists of:

▪ General safety precautions:

▪ Safety instructions that you must read before operating your

system

▪ Format: Paper (in the box of the indoor unit)

▪ Operation manual:

▪ Quick guide for basic usage

▪ Format: Paper (in the box of the indoor unit)

▪ User reference guide:

▪ Detailed step-by-step instructions and background information

for basic and advanced usage

▪ Format: Digital files on http://www.daikineurope.com/support-

and-manuals/product-information/

Latest revisions of the supplied documentation may be available on
the regional Daikin website or via your installer.

The original documentation is written in English. All other languages
are translations.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

User reference guide

3

3 About the system

4

Space heating/cooling

Operation range

4.3

d

a

b

c

e

f

g

BC

A

b

c

a

a

b
c

Breadcrumbs

Breadcrumbs (example: [4.3]) help you to locate where you are in
the menu structure of the user interface.

1 To enable the breadcrumbs: In the home screen or

main menu screen, press the help button. The
breadcrumbs appear in the top left corner of the
screen.

2 To disable the breadcrumbs: Press the help button

again.

This document also mentions these breadcrumbs. Example:

1 Go to [4.3]: Space heating/cooling > Operation

range.

This means:

1 Starting from the home screen, turn the left dial and

go to Space heating/cooling.

2 Press the left dial to enter the submenu.

3 Turn the left dial and go to Operation range.

f Underfloor heating

g Radiators, heatpump convectors, or fancoil units

INFORMATION

The indoor unit and the domestic hot water tank (if
installed) can be separated or integrated depending on the
indoor unit type.

4 Operation

4.1 User interface: Overview

The user interface has the following components:

a Status indicator
b LCD screen
c Dials and buttons

4 Press the left dial to enter the submenu.

3 About the system

Depending on the system layout, the system can:

▪ Heat up a space

▪ Cool down a space (if a heating/cooling heat pump model is

installed)

▪ Produce domestic hot water (if a DHWtank is installed)

3.1 Components in a typical system layout

A Main zone. Example: Living room.
B Additional zone. Example: Bedroom.
C Technical room. Example: Garage.

a Outdoor unit heatpump

b Indoor unit heatpump

c Domestic hot water (DHW) tank

d User interface of the indoor unit

e User interface used as room thermostat

User reference guide

4

a Status indicator
b LCD screen
c Dials and buttons

Status indicator

The LEDs of the status indicator light up or blink to show the
operating mode of the unit.

LED Mode Description

Blinking blue Standby The unit is not in operation.

Continuous blue Operation The unit is in operation.

Blinking red Malfunction A malfunction occurred.

See "7.1To display the help text

in case of a malfunction"[419]

for more information.

LCD screen

The LCD screen has a sleeping function. After a certain time of non­interaction with the user interface, the screen darkens. Pressing any
button or rotating any dial awakens the display. The time of non­interaction differs depending on the user permission level:

▪ User or Advanced user: 15min

▪ Installer: 1h

Dials and buttons

You use the dials and buttons:

▪ To navigate through the screens, menus and settings of the LCD

screen

▪ To set values

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

a b c d e

Item Description

+

–

a

OR

b

c

c2

c4

c1

c3

6

1.6

bar

18 Feb 2018

22:19

55

18

21

45

f

i

j

h

g

e

d

a

b

c

21

21

a2

a3

a1

b1

b2

a Left dial The LCD shows an arc on the left side of the

display when you can use the left dial.

▪ : Turn, then press the left dial. Navigate

through the menu structure.

▪ : Turn the left dial. Choose a menu item.

▪ : Press the left dial. Confirm your choice

or go to a submenu.

b Back button : Press to go back 1 step in the menu structure.

c Home

: Press to go back to the home screen.

button

d Help button : Press to show a help text related to the current

page (if available).

e Right dial The LCD shows an arc on the right side of the

display when you can use the right dial.

▪ : Turn, then press the right dial. Change

a value or setting, shown at the right side of the
screen.

▪ : Turn the right dial. Navigate through

the possible values and settings.

▪ : Press the right dial. Confirm your

choice and go to the next menu item.

4 Operation

b Main menu screen

c Lower level screens:

c1: Setpoint screen
c2: Detailed screen with values
c3: Screen with weather-dependent curve
c4: Screen with schedule

4.2.1 Home screen

Press the button to go back to the home screen. You see an
overview of the unit configuration and the room and setpoint
temperatures. Only symbols applicable for your configuration are
visible on the home screen.

Possible actions on this screen

Go through the list of the main menu.

Go to the main menu screen.

Enable/disable breadcrumbs.

Item Description

The temperatures are shown in circles. If the circle
is grey, the corresponding operation (example:
space heating) is currently not active.

Outdoor
unit

a1

a2

: Outdoor unit

: Quiet mode active

a3 Measured ambient temperature

4.2 Possible screens: Overview

The most common screens are as follows:

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

a Home screen

Indoor unit /

b1 Indoor unit:
domestic
hot water
tank

▪ : Floor-standing indoor unit with integrated

tank

▪ : Wall-mounted indoor unit with separated

tank

▪ : Wall-mounted indoor unit

b2 Water pressure

Space
operation
mode

Disinfection
/ Powerful

Date / time e Current date and time

Holiday f

c

▪ : Cooling

▪ : Heating

d

▪ : Disinfection mode active

▪ : Powerful operation active

: Holiday mode active

User reference guide

5

4 Operation

g3

g1

g4

g2

h3

h1

h2

i1

i2

a

2

Main zone

Additional zone

Room

Malfunctioning

Space heating/cooling

+

–

21°C

1

Room

+

–

35°C

2

Main zone

+

–

45°C

3

Additional zone

+

–

50°C

5

Tank

a1

d

+

–

d

e

d

e

c

a2

b1

b2

Item Description

Main zone

Additional
zone

Domestic
hot water

Malfunction j

g1 Heat emitter type:

▪ : Underfloor heating

▪ : Fancoil unit

▪ : Radiator

g2 Leaving water temperature setpoint

g3 Room thermostat type:

▪ : Daikin user interface used as room

thermostat

▪ : External control

▪ Hidden: Leaving water temperature control

g4 Measured room temperature

h1 Heat emitter type:

▪ : Underfloor heating

▪ : Fancoil unit

▪ : Radiator

h2 Leaving water temperature setpoint

h3 Room thermostat type:

▪ : External control

▪ Hidden: Leaving water temperature control

i1

: Domestic hot water

i2 Measured tank temperature

or : A malfunction occurred

See "7.1To display the help text in case of a

malfunction"[419] for more information.

4.2.2 Main menu screen

Starting from the home screen, press ( ) or turn ( ) the
left dial to open the main menu screen. From the main menu, you
can access the different setpoint screens and submenus.

Submenu Description

[2]

Main zone

[3]

Additional zone

[4]

Space heating/

cooling

[5]

Tank

[7]

User settings

[8]

Information

[9]

Installer

settings

[A]

Commissioning

[B]

User profile

[C]

Operation

Shows the applicable symbol for your
main zone emitter type.

Set the leaving water temperature for
the main zone.

Restriction: Only displayed if there
are two leaving water temperature
zones. Shows the applicable symbol
for your additional zone emitter type.

Set the leaving water temperature for
the additional zone (if present).

Shows the applicable symbol for your
unit.

Put the unit in heating mode or cooling
mode. You cannot change the mode
on heating only models.

Restriction: Only displayed if a
domestic hot water tank is present.

Set the domestic hot water tank
temperature.

Gives access to user settings such as
holiday mode and quiet mode.

Displays data and information about
the indoor unit.

Restriction: Only for the installer.

Gives access to advanced settings.

Restriction: Only for the installer.

Perform tests and maintenance.

Change the active user profile.

Turn heating/cooling functionality and
domestic hot water preparation on or
off.

4.2.3 Setpoint screen

The setpoint screen is displayed for screens describing system
components that need a setpoint value.

Examples

[1] Room temperature screen

[2] Main zone screen

Submenu Description

[0]

or

Malfunctioning

[1]

Room

User reference guide

6

a Selected submenu

Possible actions on this screen

Go through the list.

Enter the submenu.

Enable/disable breadcrumbs.

Restriction: Only displayed if a
malfunction occurs.

See "7.1To display the help text in

case of a malfunction"[419] for more

information.

Restriction: Only displayed if a room
thermostat is connected to the indoor
unit.

Set the room temperature.

[3] Additional zone screen

Explanation

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

[5] Tank temperature screen

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4 Operation

a bc

a bc

7.2.1

Time/date

Hours

11

30

Minutes

1.6

bar

55

19

42

18

a

1.6
bar

55

19

42

18

b

1.6
bar

55

19

42

18

c

1.6
bar

55

19

42

18

d

1.6
bar

55

19

42

18

e

1.6
bar

55

19

42

18

f

Operation

Room

Space heating/cooling

On

On

C.1

Operation

Space heating/cooling

Tank

Off

On

On

Room

C.2

Possible actions on this screen

Go through the list of the submenu.

Go to the submenu.

Adjust and automatically apply the desired
temperature.

Item Description

Minimum temperature limit a1 Fixed by the unit

a2 Restricted by the installer

Maximum temperature limit b1 Fixed by the unit

b2 Restricted by the installer

Current temperature c Measured by the unit

Desired temperature d Turn the right dial to

increase/decrease.

Submenu e Turn or press the left dial to

go to the submenu.

4.2.4 Detailed screen with values

Example:

Space heating/cooling operation

c Space heating/cooling operation ON

d Space heating/cooling operation OFF

Tank heating operation

a Settings
b Values
c Selected setting and value

Possible actions on this screen

Go through the list of settings.

Change the value.

Go to the next setting.

Confirm changes and proceed.

4.3 Turning operation ON or OFF

4.3.1 Visual indication

Certain functionalities of the unit can be enabled or disabled
separately. If a functionality is disabled, the corresponding
temperature icon in the home screen will be greyed out.

Room temperature control

a Tank heating operation ON

b Tank heating operation OFF

4.3.2 To turn ON or OFF

Room temperature control

1 Go to [C.1]: Operation > Room.

2 Set operation to On or Off.

Space heating/cooling operation

NOTICE

Room frost protection. Even if you turn OFF space

heating/cooling operation ([C.2]: Operation > Space
heating/cooling), room frost protection –if enabled– will

remain active.

NOTICE

Water pipe freeze prevention. Even if you turn OFF

space heating/cooling operation ([C.2]: Operation >
Space heating/cooling), water pipe freeze prevention –

if enabled– will remain active.

1 Go to [C.2]: Operation > Space heating/cooling.

a Room temperature control ON
b Room temperature control OFF

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

2 Set operation to On or Off.

User reference guide

7

4 Operation

Operation

Tank

Off

On

Space heating/cooling

C.3

6

1.6
bar

22:19

55

21

45

18

a2

a1

b

18 Feb 2018

Tank heating operation

NOTICE

Disinfection mode. Even if you turn OFF tank heating

operation ([C.3]: Operation > Tank), disinfection mode will
remain active. However, if you turn it OFF while
disinfection is running, an AH error occurs.

1 Go to [C.3]: Operation > Tank.

2 Set operation to On or Off.

4.4 Space heating/cooling control

4.4.1 About space heating/cooling control

Controlling space heating/cooling typically consists of the following
stages:

1 Setting the space operation mode

2 Controlling the temperature

Depending on the system layout and installer configuration, you use
a different temperature control:

▪ Room thermostat control

▪ Leaving water temperature control

▪ External room thermostat control

4.4.2 Setting the space operation mode

About space operation modes

Your unit can be a heating or a heating/cooling model:

▪ If your unit is a heating model, it can heat up a space.

▪ If your unit is a heating/cooling model, it can both heat up and cool

down a space. You have to tell the system which operation mode
to use.

To determine if a heating/cooling heat pump model is installed

1 Go to [4]: Space heating/cooling.

2 Check if [4.1] Operation mode is listed and editable.

If so, a heating/cooling heat pump model is installed.

To tell the system which space operation to use, you can:

You can… Location

Check which space operation mode is
currently used.

Set the space operation mode permanently. Main menu

Restrict automatic changeover according to
a monthly schedule.

Home screen

To set the space operation mode

1 Go to [4.1]: Space heating/cooling > Operation

mode

2 Select one of the following options:

▪ Heating: Only heating mode

▪ Cooling: Only cooling mode

▪ Automatic: The operation mode changes

automatically based on the outdoor temperature.
Restricted according to the operation mode
schedule.

Automatic heating/cooling changeover is NOT applicable for heating
only models. When Automatic is selected, the changing of the
operation mode is based on the Operation mode schedule [4.2].

To restrict automatic changeover according to a schedule

Conditions: You set the space operation mode to Automatic.

1 Go to [4.2]: Space heating/cooling > Operation

mode schedule.

2 Select a month.

3 For each month, select an option:

▪ Reversible: Not restricted

▪ Heating only: Restricted

▪ Cooling only: Restricted

4 Confirm the changes.

Example: Changeover restrictions

When Restriction

During cold season.

Example: October, November,
December, January, February and March.

During warm season.

Example: June, July and August.

In-between.

Example: April, May and September.

If both the Operation mode and the Operation mode schedule
are set to Automatic, the operation mode will be determined by the
outdoor temperature.

Heating only

Cooling only

Heating/Cooling

4.4.3 Determining which temperature control you are using

To determine which temperature control you are using
(method1)

Check the installer settings table filled in by the installer.

To determine which temperature control you are using (method

2)

You can see on the home screen which temperature control you are
using.

To check which space operation mode is currently used

The space operation mode is displayed on the home screen:

▪ When the unit is in heating mode, the icon is shown.

▪ When the unit is in cooling mode, the icon is shown.

The status indicator shows if the unit is currently in operation:

▪ When the unit is not in operation, the status indicator will show a

▪ While the unit is in operation, the status indicator will light up blue

User reference guide

8

blue pulsation with an interval of approximately 5 seconds.

constantly.

a1 Heat emitter of the main zone (in this example

Underfloor heating)

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4 Operation

Room

1

+

–

21°C

1

a b

Room

Main zone

2

Additional zone

3

+

–

35°C

2

a b

Main zone

+

–

45°C

3

a b

Additional zone

a2 Heat emitter of the additional zone (in this example

Radiator). If no icon is displayed, there is no additional
zone.

b Room thermostat type of the main zone:

If b=… Then the temperature control is…

Main zone Additional zone (if

any)

Room thermostat
control

External room
thermostat control

No icon Leaving water

temperature control

External room
thermostat control

Leaving water
temperature control

4.4.4 To change the desired room temperature

During room temperature control, you can use the room temperature
setpoint screen to read out and adjust the desired room temperature.

1 Go to [1]: Room.

2 Adjust the desired room temperature.

1 Go to [2]: Main zone or [3]: Additional zone.

2 Adjust the desired leaving water temperature.

a Actual room temperature

b Desired room temperature

If scheduling is on after changing the desired room temperature

▪ The temperature will stay the same as long as there is no

scheduled action.

▪ The desired room temperature will return to its scheduled value

whenever a scheduled action occurs.

You can avoid scheduled behaviour by (temporarily) turning off
scheduling.

To turn off room temperature scheduling

1 Go to [1.1]: Room > Schedule.

2 Select No.

4.4.5 To change the desired leaving water temperature

INFORMATION

The leaving water is the water that is sent to the heat
emitters. The desired leaving water temperature is set by
your installer in accordance with the heat emitter type.
Only adjust the leaving water temperature settings in case
of problems.

You can use the leaving water temperature setpoint screen to read
out and adjust the desired leaving water temperature.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

a Actual leaving water temperature

b Desired leaving water temperature

If scheduling is on after changing the desired leaving water
temperature

▪ The temperature will stay the same as long as there is no

scheduled action.

▪ The desired leaving water temperature will return to its scheduled

value whenever a scheduled action occurs.

You can avoid scheduled behaviour by (temporarily) turning off
scheduling.

To turn off leaving water temperature scheduling

1 Go to one of the following:

▪ [2.1]: Main zone > Schedule

▪ [3.1]: Additional zone > Schedule

2 Select No.

To enable weather-dependent operation for the leaving water
temperature

See "4.8Weather-dependent operation"[416].

4.5 Domestic hot water control

4.5.1 About domestic hot water control

Depending on the DHW tank mode (installer setting), you use a
different domestic hot water control:

▪ Reheat only

▪ Schedule + reheat

▪ Schedule only

User reference guide

9

4 Operation

[5.1]
[5.2]
[5.3]
[5.4]
[5.5]

Eco setpoint

Schedule

Reheat setpoint

Comfort setpoint

Powerful operation

t

60°C

00:00 07:00

50°C

15°C

40°C

14:00 21:00

1

2

3

4

T

t

t

60°C

00:00 07:00

50°C

15°C

40°C

14:00 21:00

1

2

3

4

5

T

t

t

T

t

60°C

00:00 07:00

50°C
45°C

15°C

14:00 21:00

35°C

1

2

4

5

3

CAUTION

The booster heater permission schedule is used to restrict
or allow booster heater operation based on a weekly
program. Advice: In order to avoid unsuccessful
disinfection function, at least allow the booster heater (by
the weekly program) for minimum 4hours starting from the
scheduled start-up of disinfection. If the booster heater is
restricted during disinfection, this function will NOT be
successful and the applicable warning AH will be
generated.

INFORMATION

In case of error code AH and no interruption of the
disinfection function occurred due to domestic hot water
tapping, following actions are recommended:

▪ When the Reheat only or Schedule + reheat mode

is selected, it is recommended to program the start-up
of the disinfection function at least 4 hours later than
the last expected large hot water tapping. This start-up
can be set by installer settings (disinfection function).

▪ When the Schedule only mode is selected, it is

recommended to program an Eco action 3hours before
the scheduled start-up of the disinfection function to
preheat the tank.

To determine which domestic hot water mode you are using
(method 1)

Check the installer settings table filled in by the installer.

To determine which domestic hot water mode you are using
(method 2)

1 Go to [5]: Tank.

2 Check which items are displayed:

If… is displayed Then the DHWtank mode =…

Only [5.1] Powerful

Reheat only

operation

All items except [5.4]

Schedule only

Reheat setpoint are

displayed

All items including [5.4]

Schedule + reheat

Reheat setpoint are

displayed

4.5.2 Reheat mode

In reheat mode the DHW tank continuously heats up to the
temperature shown on the home screen (example: 50°C) when the
temperature drops below a certain value.

INFORMATION

Risk of space heating capacity shortage for domestic hot
water tank without internal booster heater: In case of
frequent domestic hot water operation, frequent and long
space heating/cooling interruption will happen when
selecting the following:

Tank > Heat up mode > Reheat only.

INFORMATION

When the DHW tank mode is reheat, the risk for capacity
shortage and comfort problem is significant. In case of
frequent reheat operation, space heating/cooling function
is regularly interrupted.

4.5.3 Scheduled mode

In scheduled mode the DHWtank produces hot water corresponding
to a schedule. The best time to allow the tank to produce hot water is
at night, because the space heating demand is lower.

Example:

TtDHWtank temperature

t Time

▪ Initially, the DHW tank temperature is the same as the

temperature of the domestic water entering the DHW tank
(example: 15°C).

▪ At 00:00 the DHW tank is programmed to heat up the water to a

preset value (example: Comfort = 60°C).

▪ During the morning, you consume hot water and the DHWtank

temperature decreases.

▪ At 14:00 the DHW tank is programmed to heat up the water to a

preset value (example: Eco = 50°C). Hot water is available again.

▪ During the afternoon and evening, you consume hot water again

and the DHWtank temperature decreases again.

▪ At 00:00 the next day, the cycle repeats.

4.5.4 Scheduled + reheat mode

In scheduled + reheat mode, the domestic hot water control is the
same as in scheduled mode. However, when the DHW tank
temperature drops below a preset value (=reheat tank temperature –
hysteresis value; example: 35°C), the DHW tank heats up until it
reaches the reheat set point (example: 45°C). This ensures that a
minimum amount of hot water is available at all times.

Example:

User reference guide

10

TtDHWtank temperature

t Time

TtDomestic hot water tank temperature

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4 Operation

Tank

5

+

–

50°C

5

a b

Tank

User profile

B

1234

Advanced user

0000

User

t Time

4.5.5 To change the domestic hot water temperature

In Reheat only mode, you can use the tank temperature setpoint
screen to read out and adjust the domestic hot water temperature.

1 Go to [5]: Tank.

2 Adjust the domestic hot water temperature.

a Actual domestic hot water temperature

b Desired domestic hot water temperature

To change the user permission level

You can change the user permission level as follows:

1 Go to [B]: User profile.

2 Enter the applicable pin code for the user permission

level.

▪ Browse through the list of digits and change the

selected digit.

▪ Move the cursor from left to right.

▪ Confirm the pin code and proceed.

Advanced user pin code

The Advanced user pin code is 1234. Additional menu items for the
user are now visible.

—

In other modes, you can only view the setpoint screen but not modify
it. Instead, you can modify the settings for the Comfort setpoint
[5.2], Eco setpoint [5.3] and Reheat setpoint [5.4].

4.5.6 Using DHW powerful operation

About powerful operation

Powerful operation allows the domestic hot water to be heated by
the backup heater or booster heater. Use this mode on days when
there is more hot water usage than usual.

To check if powerful operation is active

If is displayed on the home screen, powerful operation is active.

Activate or deactivate Powerful operation as follows:

1 Go to [5.1]: Tank > Powerful operation

2 Turn powerful operation Off or On.

Usage example: You immediately need more hot water

You are in the following situation:

▪ You already consumed most of your domestic hot water.

▪ You cannot wait for the next scheduled action to heat up the

domestic hot water tank.

Then you can activate powerful operation. The domestic hot water
tank will start heating up the water to the Comfort temperature.

INFORMATION

When powerful operation is active, the risk of space
heating/cooling and capacity shortage comfort problems is
significant. In case of frequent domestic hot water
operation, frequent and long space heating/cooling
interruptions will happen.

4.6 Advanced usage

The amount of information you can read out and edit in the menu
structure depends on your user permission level:

▪ User: Standard mode

▪ Advanced user: You can read out and edit more information

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

User pin code

The User pin code is 0000.

4.6.1 Using quiet mode

About quiet mode

You can use quiet mode to decrease the sound of the outdoor unit.
However, this also decreases the heating/cooling capacity of the
system. There are multiple quiet mode levels.

You can:

▪ Completely deactivate quiet mode

▪ Manually activate a quiet mode level until the next scheduled

action

▪ Use and program a quiet mode schedule

INFORMATION

If the outdoor temperature is below zero, we recommend to
NOT use the most quiet level.

To check if quiet mode is active

If is displayed on the home screen, quiet mode is active.

To use quiet mode

1 Go to [7.4.1]: User settings > Quiet >

Activation.

2 Do one of the following: —

If you want to… Then…

Completely deactivate
quiet mode

Select Off.

User reference guide

11

4 Operation

Activation

Till

7.3.1

From

If you want to… Then…

Manually activate a quiet
mode level

Use and program a quiet
mode schedule

Usage example: Baby is sleeping in the afternoon

If you are in the following situation:

▪ You have programmed a quiet mode schedule:

▪ During the night: Most quiet.

▪ During the day: Off to ensure the heating/cooling capacity of

the system.

▪ However, during the afternoon the baby is sleeping and you want

it to be quiet.

Then you can do the following:

1 Go to [7.4.1]: User settings > Quiet >

Activation.

2 Select Most quiet.

Advantage:

The outdoor unit runs in its most quiet level.

Select the applicable quiet
mode level. Example: Most
quiet.

Select Automatic.

Go to [7.4.2] Schedule and
program the schedule. For
more information about
scheduling, see

"4.7.4Schedule screen:
Example"[414].

4.6.2 Using holiday mode

About holiday mode

During your holiday, you can use the holiday mode to deviate from
your normal schedules without having to change them. While holiday
mode is active, space heating/cooling operation and domestic hot
water operation will be turned off. Room frost protection and anti­legionella operation will remain active.

Typical workflow

Using holiday mode typically consists of the following stages:

1 Setting the starting date and ending date of your holiday.

2 Activating the holiday mode.

To check if holiday mode is activated and/or running

If is displayed on the home screen, holiday mode is active.

To configure the holiday

1 Activate the holiday mode. —

▪ Go to [7.3.1]: User settings > Holiday >

Activation.

▪ Select On.

2 Set the first day of your holiday. —

▪ Go to [7.3.2]: From.

▪ Select a date.

3 Set the last day of your holiday. —

▪ Go to [7.3.3]: Till.

▪ Select a date.

▪ Confirm the changes.

4.6.3 Reading out information

To read out information

1 Go to [8]: Information.

Possible read-out information

In menu… You can read out…

[8.1] Energy data Produced energy, consumed

electricity, and consumed gas

[8.2] Malfunction history Malfunction history

[8.3] Dealer information Contact/helpdesk number

[8.4] Sensors Room, tank or domestic hot

water, outside, and leaving water
temperature (if applicable)

[8.5] Actuators Status/mode of each actuator

Example: Domestic hot water
pump ON/OFF

[8.6] Operation modes Current operation mode

Example: Defrost/oil return
mode

[8.7] About Version information about the

system

[8.8] Connection status Information about the connection

status of the unit, the room
thermostat and the LAN adapter.

4.6.4 To configure time and date

1 Go to [7.2] User settings > Time/date.

4.7 Preset values and schedules

4.7.1 Using preset values

About preset values

For some settings in the system, you can define preset values. You
only need to set these values one time, then reuse the values in
other screens such as the scheduling screen. If you later want to
change the value, you only have to do it in one place.

To define tank temperature preset values

For EABH/X: Only if a domestic hot water tank is installed

The domestic hot water schedule makes use of different preset
values:

Preset value Where used

Comfort setpoint In schedule if domestic hot water tank

Eco setpoint

Reheat setpoint If domestic hot water tank mode is

mode is

▪ Schedule only

▪ Schedule + reheat

▪ Schedule + reheat

User reference guide

12

▪ Confirm the changes.

To define energy prices

Only possible if Bivalent is enabled by the installer.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4 Operation

Preset value Where used

Electricity price >

▪ High

▪ Medium

▪ Low

Gas price

Used in the weekly schedule screen
when setting the energy prices.

4.7.2 Setting the energy prices

In the system, you can set the following energy prices:

▪ a fixed gas price

▪ 3 electricity price levels

▪ a weekly schedule timer for electricity prices.

Refer to the installation manual for more information.

Example: How to set the energy prices on the user interface?

Price Value in breadcrumb

Fuel: 5.3euro cents/kWh [7.6]=5.3

Electricity: 12euro cents/kWh [7.5.1]=12

To set the gas price

1 Go to [7.6]: User settings > Gas price.

2 Select the correct gas price.

3 Confirm the changes.

INFORMATION

Price value ranging from 0.00~990 valuta/kWh (with 2
significant values).

To set the electricity price

1 Go to [7.5.1]/[7.5.2]/[7.5.3]: User settings >

Electricity price > High/Medium/Low.

2 Select the correct electricity price.

3 Confirm the changes.

4 Repeat this for all three electricity prices. —

INFORMATION

Price value ranging from 0.00~990 valuta/kWh (with 2
significant values).

NOTICE

Make sure to modify the setting of the energy prices at the
end of the incentive period.

To set the gas price in case of an incentive per kWh renewable energy

Calculate the value for the gas price with the following formula:

▪ Actual gas price+(Incentive/kWh×0.9)

For the procedure to set the gas price, see "To set the gas

price"[413].

To set the electricity price in case of an incentive per kWh renewable energy

Calculate the value for the electricity price with following formula:

▪ Actual electricity price+Incentive/kWh

For the procedure to set the electricity price, see "To set the

electricity price"[413].

Example

This is an example and the prices and/or values used in this
example are NOT accurate.

Data Price/kWh

Gas price 4.08

Electricity price 12.49

Renewable heat incentive per
kWh

Calculation of the gas price

Gas price=Actual gas price+(Incentive/kWh×0.9)

Gas price=4.08+(5×0.9)

Gas price=8.58

Calculation of the electricity price

Electricity price=Actual electricity price+Incentive/kWh

Electricity price=12.49+5

Electricity price=17.49

Price Value in breadcrumb

Gas: 4.08/kWh [7.6]=8.6

Electricity: 12.49/kWh [7.5.1]=17

5

INFORMATION

If no schedule is set, the Electricity price for High is
taken into account.

To set the electricity price schedule timer

1 Go to [7.5.4]: User settings > Electricity

price > Schedule.

2 Program the selection using the scheduling screen.

You can set the High, Medium and Low electricity
prices according to your electricity supplier.

3 Confirm the changes.

INFORMATION

The values correspond with the electricity price values for
High, Medium and Low previously set. If no schedule is set,
the electricity price for High is taken into account.

—

About energy prices in case of an incentive per kWh renewable energy

An incentive can be taken into account when setting the energy
prices. Although the running cost can increase, the total operation
cost, taking into account the reimbursement will be optimized.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

4.7.3 Using and programming schedules

About schedules

Depending on your system layout and installer configuration,
schedules for multiple controls may be available.

You can:

▪ Select which schedules you currently want to use.

▪ Program your own schedules if the predefined schedules are not

satisfactory. The actions you can program are control specific.

Possible scheduling screens

Name and location Usage

[1.2] Room > Heating
schedule

[1.3] Room > Cooling
schedule

[2.2] Main zone >
Heating schedule

[2.3] Main zone >
Cooling schedule

Program the desired room temperature
in heating mode.

Program the desired room temperature
in cooling mode.

Program the desired leaving water
temperature for the main zone in
heating mode.

Program the desired leaving water
temperature for the main zone in
cooling mode.

User reference guide

13

4 Operation

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

Delete

Rename

Select

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

C

Delete

Edit

Copy

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

Delete

Edit

Copy

Name and location Usage

[3.2] Additional zone >
Heating schedule

Program the desired leaving water
temperature for the additional zone in
heating mode.

[3.3] Additional zone >

Cooling schedule

Program the desired leaving water
temperature for the additional zone in
cooling mode.

[4.2] Space heating/
cooling > Operation

See "4.4.2Setting the space operation

mode"[48].

mode schedule

[5.5] Tank > Schedule Program the domestic hot water tank

temperature for your normal domestic
hot water needs:

▪ Comfort

▪ Eco

▪ Stop

[7.4.2] User settings >
Quiet > Schedule

Program when the unit has to use which
quiet mode level:

▪ Off

▪ Quiet

▪ More quiet

▪ Most quiet

[7.5.4] User settings >
Electricity price >

Program when a certain electricity tariff
is valid.

Schedule

To clear the content of the week schedule

1 Select the name of the current schedule.

2 Select Delete.

3 Select OK to confirm.

To clear the content of a day schedule

1 Select the day of which you want to clear the

content. For example Friday

Example of programming a schedule

See "4.7.4Schedule screen: Example"[414].

4.7.4 Schedule screen: Example

This example shows how to set a room temperature schedule in
heating mode for the main zone.

INFORMATION

The procedures to program other schedules are similar.

To program the schedule: overview

Example: You want to program the following schedule:

Prerequisite: The room temperature schedule is only available if

room thermostat control is active. If leaving water temperature
control is active, you can program the main zone schedule instead.

1 Go to the schedule.

2 (optional) Clear the content of the whole week schedule or the

content of a selected day schedule.

3 Program the schedule for Monday.

4 Copy the schedule to the other weekdays.

5 Program the schedule for Saturday and copy it to Sunday.

6 Give the schedule a name.

To go to the schedule

1 Go to [1.1]: Room > Schedule.

2 Set scheduling to Yes.

3 Go to [1.2]: Room > Heating schedule.

2 Select Delete.

3 Select OK to confirm.

To program the schedule for Monday

1 Select Monday.

2 Select Edit.

User reference guide

14

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4 Operation

0

6:00

8:30

17:30

20°C

18°C

22:00

--:--

18°C

--

21°C

12 24

Mon

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

Delete

Edit

Copy

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

C

Delete

Edit

Copy

Paste

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

C

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

C

0

8:00

23:00

--:--

21°C

18°C

--

12 24

Sat

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

C

Mon

Sat

Wed

Fri

Thu

Tue

Sun

User defined 1

Delete

Rename

Select

3 Use the left dial to select an entry and edit the entry

with the right dial. You can program up to 6 actions
each day. On the bar, a high temperature has a
darker colour than a low temperature.

Note: To clear an action, set its time as the time of
the previous action.

4 Confirm the changes.

Result: The schedule for Monday is defined. The

value of the last action is valid until the next
programmed action. In this example, Monday is the
first day you programmed. Thus, the last
programmed action is valid up to the first action of
next Monday.

To copy the schedule to the other weekdays

1 Select Monday.

5 Repeat this action for all other weekdays.

—

To program the schedule for Saturday and copy it to Sunday

1 Select Saturday.

2 Select Edit.

3 Use the left dial to select an entry and edit the entry

with the right dial.

4 Confirm the changes.

5 Select Saturday.

6 Select Copy.

7 Select Sunday.

8 Select Paste.

Result:

2 Select Copy.

Result: Next to the copied day, "C" is displayed.

3 Select Tuesday.

4 Select Paste.

Result:

To rename the schedule

1 Select the name of the current schedule.

2 Select Rename.

3 (optional) To delete the current schedule name,

browse through the character list until ← is
displayed, then press to remove the previous
character. Repeat for each character of the schedule
name.

4 To name the current schedule, browse through the

character list and confirm the selected character.
The schedule name can contain up to 15characters.

5 Confirm the new name.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

INFORMATION

Not all schedules can be renamed.

Usage example: You work in a 3-shift system

If you work in a 3-shift system, you can do the following:

User reference guide

15

4 Operation

Y1

Y2

X1 X2

a

1 Program 3 room temperature schedules in heating mode and

give them appropriate names. Example: EarlyShift, DayShift
and LateShift

2 Select the schedule that you currently want to use.

4.8 Weather-dependent operation

In space heating/cooling control, the leaving water temperature
setpoint mode can be:

▪ Fixed

▪ WD heating, fixed cooling (in heating mode, the leaving

water temperature is determined automatically depending on the
outdoor temperature)

▪ Weather dependent (the leaving water temperature is

determined automatically depending on the outdoor temperature)

The domestic hot water temperature can also be set by a weather­dependent curve.

You can change the setpoint mode for the:

▪ Main zone [2.4]

▪ Additional zone (if available) [3.4]

▪ Tank [5.B]

To modify the parameters for the weather-dependent curve ([2.5]
and [2.6] for the main zone; [3.5] and [3.6] for the additional zone;
[5.C] for the domestic hot water), see below.

Item Description

a Selected weather dependent zone:

▪ : Main zone or additional zone heating

▪ : Main zone or additional zone cooling

▪ : Domestic hot water

X1, X2 Examples of outdoor ambient temperature

Y1, Y2 Examples of desired tank temperature or leaving water

temperature. The icon corresponds to the heat emitter
for that zone:

▪ : Underfloor heating

▪ : Fan coil unit

▪ : Radiator

▪ : Domestic hot water tank

4.8.1 Detailed screen with weather-dependent curve

When weather-dependent (WD) operation is active the desired
leaving water or tank temperature is determined automatically
depending on the averaged outdoor temperature. When the outdoor
temperature is lower the leaving water or tank temperature will need
to be higher as the water pipes will be colder and vice versa.

2-points WD curve

The weather-dependent curve is defined by two setpoints:

▪ Setpoint (X1, Y2)

▪ Setpoint (X2, Y1)

Weather-dependent curve:

Possible actions on this screen

Go through the temperatures.

Change the temperature.

Go to the next temperature.

Confirm changes and proceed.

User reference guide

16

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

4.9 Menu structure: Overview user settings

[1]

Room

Room sensor offset

Setpoint range

Antifrost

Cooling schedule

Heating schedule

Schedule

[2]

Main zone

Schedule
Heating schedule

Setpoint mode

Cooling schedule

Heating WD curve
Cooling WD curve

[3]

Additional zone

Schedule
Heating schedule

Setpoint mode

Cooling schedule

Heating WD curve
Cooling WD curve

[4]

Space heating/cooling

Operation mode
Operation mode schedule

[5]

Tank

Powerful operation
Comfort setpoint
Eco setpoint
Reheat setpoint
Schedule

[7]

User settings

Language
Time/date
Holiday
Quiet
Electricity price
Gas price

[8]

Information

Energy data

Malfunction history
Dealer information
Sensors
Actuators
Operation modes
About
Connection status

[B]

User profile

[C]

Operation

Room

Space heating/cooling
Tank

[1.4]

Antifrost

Activation
Room setpoint

[1.5]

Setpoint range

Heating minimum
Heating maximum
Cooling minimum
Cooling maximum

[7.2]

Time/date

Hours
Minutes
Year
Month
Day
Daylight savings time
Format

[7.3]

Holiday

Activation
From
Till

[7.4]

Quiet

Activation
Schedule

[7.5]

Electricity price

High
Medium
Low
Schedule

[8.1]

Energy data

Electricity input
Produced heat

(*)

(*)

(*)

(*)

(*)

(*)

(*)

(*)

Setpoint screen

(*) Only applicable for reversible models, or heating only

models + conversion kit

INFORMATION

Depending on the selected installer settings and unit type,
settings will be visible/invisible.

4 Operation

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

User reference guide

17

5 Energy saving tips

4.10 Installer settings: Tables to be filled in by installer

4.10.1 Configuration wizard

Setting Fill in…

System

Indoor unit type (read only)

Backup heater type [9.3.1]

Domestic hot water [9.2.1]

Emergency [9.5]

Number of zones [4.4]

Backup heater

Voltage [9.3.2]

Configuration [9.3.3]

Capacity step 1 [9.3.4]

Additional capacity step 2

[9.3.5] (if applicable)

Main zone

Emitter type [2.7]

Control [2.9]

Setpoint mode [2.4]

Schedule [2.1]

Additional zone (only if [4.4] = 1)

Emitter type [3.7]

Control (read only) [3.9]

Setpoint mode [3.4]

Schedule [3.1]

Tank

Heat up mode [5.6]

Comfort setpoint [5.2]

Eco setpoint [5.3]

Reheat setpoint [5.4]

4.10.2 Settings menu

Setting Fill in…

Main zone

Thermostat type [2.A]

Additional zone (if applicable)

Thermostat type [3.A]

Information

Dealer information [8.3]

5 Energy saving tips

Tips about room temperature

▪ Make sure the desired room temperature is NEVER too high (in

heating mode) or too low (in cooling mode), but ALWAYS
according to your actual needs. Each saved degree can save up
to 6% of heating/cooling costs.

▪ Do NOT increase the desired room temperature to speed up

space heating. The space will NOT heat up faster.

▪ When your system layout contains slow heat emitters (example:

under floor heating), avoid large fluctuation of the desired room
temperature and do NOT let the room temperature drop too low. It
will take more time and energy to heat up the room again.

▪ Use a weekly schedule for your normal space heating or cooling

needs. If necessary, you can easily deviate from the schedule:

▪ For shorter periods: You can overrule the scheduled room

temperature until the next scheduled action. Example: When
you have a party, or when you are leaving for a couple of hours.

▪ For longer periods: You can use the holiday mode.

Tips about leaving water temperature

▪ In heating mode, a lower desired leaving water temperature

results in lower energy consumption and better performance. In
cooling, the opposite is valid.

▪ Set the desired leaving water temperature in accordance with the

heat emitter type. Example: Underfloor heating is designed for
lower leaving water temperature than radiators and heat pump
convectors.

Tips about DHWtank temperature

▪ Use a weekly schedule for your normal domestic hot water needs

(only in scheduled mode).

▪ Program to heat up the DHWtank to a preset value (Comfort =

higher DHWtank temperature) during the night, because then
space heating demand is lower.

▪ If heating up the DHW tank once at night is not sufficient,

program to additionally heat up the DHWtank to a preset value
(Eco = lower DHWtank temperature) during the day.

▪ Make sure the desired DHWtank temperature is NOT too high.

Example: After installation, lower the DHWtank temperature daily
by 1°C and check if you still have enough hot water.

▪ Program to turn ON the domestic hot water pump only during

periods of the day when instant hot water is necessary. Example:
In the morning and evening.

6 Maintenance and service

6.1 Overview: Maintenance and service

The installer has to perform a yearly maintenance. You can find the
contact/helpdesk number via the user interface.

As enduser, you have to:

▪ Keep the area around the unit clean.

▪ Keep the user interface clean with a soft damp cloth. Do NOT use

any detergents.

▪ Regularly check if the water pressure is above 1bar.

Refrigerant

This product contains fluorinated greenhouse gases. Do NOT vent
gases into the atmosphere.

Refrigerant type: R32

Global warming potential (GWP) value: 675

NOTICE

Applicable legislation on fluorinated greenhouse gases
requires that the refrigerant charge of the unit is indicated
both in weight and CO2 equivalent.

Formula to calculate the quantity in CO2 equivalent
tonnes: GWP value of the refrigerant × total refrigerant

charge [in kg] / 1000

Please contact your installer for more information.

WARNING: MILDLY FLAMMABLE MATERIAL

The refrigerant inside this unit is mildly flammable.

User reference guide

18

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

7 Troubleshooting

WARNING

The appliance shall be stored in a room without
continuously operating ignition sources (example: open
flames, an operating gas appliance or an operating electric
heater).

WARNING

▪ Do NOT pierce or burn refrigerant cycle parts.

▪ Do NOT use cleaning materials or means to accelerate

the defrosting process other than those recommended
by the manufacturer.

▪ Be aware that the refrigerant inside the system is

odourless.

WARNING

The refrigerant inside the unit is mildly flammable, but
normally does NOT leak. If the refrigerant leaks in the
room and comes in contact with fire from a burner, a
heater, or a cooker, this may result in fire, or the formation
of a harmful gas.

Turn off any combustible heating devices, ventilate the
room, and contact the dealer where you purchased the
unit.

Do NOT use the unit until a service person confirms that
the part from which the refrigerant leaked has been
repaired.

6.2 To find the contact/helpdesk number

You see a list of the most recent malfunctions.

7.3 Symptom: You are feeling too cold (hot) in your living room

Possible cause Corrective action

The desired room temperature is
too low (high).

The desired room temperature
cannot be reached.

The weather-dependent curve is
set incorrectly.

Increase (decrease) the desired
room temperature. See "4.4.4To

change the desired room
temperature"[49].

If the problem recurs daily, do
one of the following:

▪ Increase (decrease) the room

temperature preset value. See

"4.7.1 Using preset
values"[412].

▪ Adjust the room temperature

schedule. See "4.7.3 Using

and programming
schedules" [4 13] and
"4.7.4 Schedule screen:
Example"[414].

Increase the desired leaving
water temperature in accordance
with the heat emitter type. See

"4.4.5To change the desired
leaving water temperature"[49].

Adjust the weather-dependent
curve. See "4.8Weather-

dependent operation"[416].

1 Go to [8.3]: Information > Dealer information.

7 Troubleshooting

Contact

For the symptoms listed below, you can try to solve the problem
yourself. For any other problem, contact your installer. You can find
the contact/helpdesk number via the user interface.

7.1 To display the help text in case of a malfunction

In case of a malfunction, the following will appear on the home
screen depending on the severity:

▪ : Error

▪ : Malfunction

You can get a short and a long description of the malfunction as
follows:

1 Press the left dial to open the main menu and go to

Malfunctioning.

Result: A short description of the error and the error
code is displayed on the screen.

2 Press in the error screen.

Result: A long description of the error is displayed

on the screen.

7.2 To check the malfunction history

Conditions: The user permission level is set to advanced end user.

1 Go to [8.2]: Information > Malfunction history.

7.4 Symptom: The water at the tap is too cold

Possible cause Corrective action

You ran out of domestic hot
water because of unusual high
consumption.

The desired DHWtank
temperature is too low.

If you immediately need domestic
hot water, activate the DHW tank
Powerful operation. However,
this consumes extra energy. See

"4.5.6Using DHW powerful
operation"[411].

If the problems recurs daily, do
one of the following:

▪ Increase the DHW tank

temperature preset value. See

"4.7.1 Using preset
values"[412].

▪ Adjust the DHW tank

temperature schedule.
Example: Program to
additionally heat up the
DHW tank to a preset value
(Eco setpoint = lower tank
temperature) during the day.
See "4.7.3 Using and

programming schedules" [413]

and "4.7.4 Schedule screen:

Example"[414].

7.5 Symptom: Heat pump failure

When the heat pump fails to operate, the backup heater and/or
booster heater can serve as an emergency heater and either
automatically or non-automatically take over the heat load.

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W
Daikin Altherma 3 H F+W
4P556071-1A – 2019.12

User reference guide

19

8 Relocation

▪ When auto emergency is set to Automatic and a heat pump

failure occurs:

▪ For EHVH/X: The backup heater will automatically take over the

heat load and domestic hot water production

▪ For EHBH/X: The backup heater will automatically take over the

heat load, and the booster heater in the optional tank will
automatically take over the domestic hot water production.

▪ When auto emergency is set to Manual and a heat pump failure

occurs, the domestic hot water and space heating operation will
stop and need to be recovered manually via the user interface. To
recover operation manually, go to the Malfunctioning main
menu screen, where the user interface will then ask you to confirm
whether the backup heater and/or booster heater can take over
the heat load or not.

When the heat pump fails, or will appear on the user
interface.

Possible cause Corrective action

Heat pump is damaged. See "7.1To display the help text

in case of a malfunction"[419].

INFORMATION

When the backup heater or booster heater takes over the
heat load, electricity consumption will be considerably
higher.

7.6 Symptom: The system is making gurgling noises after commissioning

Possible cause Corrective action

There is air in the system. Purge air from the system.

Various malfunctions.

(a)

We recommend to purge air with the air purge function
of the unit (to be performed by the installer). If you purge
air from the heat emitters or collectors, mind the
following:

WARNING

Air purging heat emitters or collectors. Before you

purge air from heat emitters or collectors, check if or

is displayed on the home screen of the user interface.

▪ If not, you can purge air immediately.

▪ If yes, make sure that the room where you want to

purge air is sufficiently ventilated. Reason: Refrigerant
might leak into the water circuit, and subsequently into
the room when you purge air from the heat emitters or
collectors.

Check if or is displayed
on the home screen of the user
interface. See "7.1To display the

help text in case of a
malfunction"[419] for more

information about the
malfunction.

(a)

9 Disposal

NOTICE

Do NOT try to dismantle the system yourself: dismantling
of the system, treatment of the refrigerant, oil and other
parts MUST comply with applicable legislation. Units
MUST be treated at a specialised treatment facility for
reuse, recycling and recovery.

10 Glossary

DHW = Domestic hot water

Hot water used, in any type of building, for domestic
purposes.

LWT = Leaving water temperature

Water temperature at the water outlet of the heatpump.

Dealer

Sales distributor for the product.

Authorised installer

Technical skilled person who is qualified to install the
product.

User

Person who is owner of the product and/or operates the
product.

Applicable legislation

All international, European, national and local directives,
laws, regulations and/or codes that are relevant and
applicable for a certain product or domain.

Service company

Qualified company which can perform or coordinate the
required service to the product.

Installation manual

Instruction manual specified for a certain product or
application, explaining how to install, configure and maintain
it.

Operation manual

Instruction manual specified for a certain product or
application, explaining how to operate it.

Accessories

Labels, manuals, information sheets and equipment that are
delivered with the product and that need to be installed
according to the instructions in the accompanying
documentation.

Optional equipment

Equipment made or approved by Daikin that can be
combined with the product according to the instructions in
the accompanying documentation.

Field supply

Equipment NOT made by Daikin that can be combined with
the product according to the instructions in the
accompanying documentation.

8 Relocation

8.1 Overview: Relocation

If you want to relocate parts of your system (user interface, indoor
unit, outdoor unit, DHWtank…), contact your installer. You can find
the contact/helpdesk number via the user interface.

User reference guide

20

EABH/X16DA+9W + EAVH/X16S(U)18+23DA6V+9W

Daikin Altherma 3 H F+W

4P556071-1A – 2019.12

Verantwortung für Energie und Umwelt

Copyright 2018 Daikin

4P556071-1A 2019.12