Use and Care Manual
Induction Cooktop
Models: RNCT304 and RNCT365
Table of Contents
Important Safety Instructions ................................. 1
Cooktop Features ................................................ 4
Cooktop Operation ............................................. 5
Care and Cleaning ............................................. 7
Before You Call for Service ................................... 8
Parts and Accessories .......................................... 9
Warranty and Service ....................................... 10
Warranty Card .....................................Back Cover
Part No. 107241 Rev. A
© 2013 Dacor, all rights reserved.
Important Safety Instructions
Installer: Please leave this guide with the appliance.
Consumer: Read this use and care manual completely
before operating this appliance. Save it for future reference.
For warranty and service information, see page 10.
If you have any questions, call:
Dacor Customer Service
(800) 793-0093 (U.S.A. and Canada)
Monday — Friday 6:00
Web site: www.dacor.com
Have the complete model and serial number identification
for your cooktop ready. These numbers are located on the
product data label located on the bottom of the chassis.
Write these numbers below for easy access.
Always contact the Dacor Customer Service Team about
problems or situations that you do not understand.
Model number ___________________________________
Serial number ___________________________________
Date of purchase _________________________________
Important Information About
Safety Instructions
Safety Symbols and Labels
DANGER – Immediate hazards that WILL result in severe
personal injury or death.
a.m. to 5:00 p.m. Pacific Time
DANGER
DANGER
DANGER – TO REDUCE THE RISK OF INJURY TO
PERSONS IN THE EVENT OF A COOKTOP GREASE FIRE:
• SMOTHER FLAMES with a close-fitting lid, cookie sheet
or metal tray, then turn off the cooktop. BE CAREFUL TO
PREVENT BURNS. If the flames do not go out immediately,
EVACUATE AND CALL THE FIRE DEPARTMENT.
• NEVER PICK UP A FLAMING PAN - you may be burned.
• DO NOT USE WATER, including wet dish clothes or towels
- a violent steam explosion may result.
• Use a fire extinguisher ONLY if:
◊ You have a Class ABC extinguisher and you already
know how to operate it.
◊ The fire is small and contained in the area where it
started.
◊ The fire department is being called.
◊ You can fight the fire with your back to an exit.
WARNING
Persons with a pacemaker or other medical device should use
caution when standing near an induction cooktop when it is
in use. The electromagnetic field generated by an induction
cooktop may affect operation of a pacemaker or other medical
device. Consult your doctor or medical device manufacturer
about your particular situation.
WARNING
IMPORTANT: To avoid the possibility of explosion or fire, do not
store or use combustible, flammable or explosive vapors and
liquids (such as gasoline) inside or in the vicinity of this or any
other appliance. Also keep items that could explode, such as
aerosol cans away from the cooktop. Do not store flammable or
explosive materials in adjacent cabinets or areas.
WARNING
WARNING – Hazards or unsafe practices that COULD result in
severe personal injury or death.
CAUTION
CAUTION – Hazards or unsafe practices that COULD result in
minor personal injury or property damage.
The Important Safety Instructions and warnings in this
manual are not meant to cover all possible problems and
situations that can occur. Use common sense and caution
when installing, maintaining or operating this or any other
appliance.
Since we continually improve the quality and performance
of our products, we may need to make changes to this
appliance without updating these instructions.
Visit www.dacor.com to download the latest version of this
manual.
READ AND SAVE THESE INSTRUCTIONS
WARNING
WARNING – NEVER use this appliance as a space heater to
heat or warm the room.
WARNING
WARNING – NEVER cover any slots, holes or passages in the
chassis with materials such as aluminum foil. Doing so blocks
air flow through the appliance and may create a fire hazard.
Aluminum foil linings may also trap heat, causing a fire hazard.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals
known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals
known to the State of California to cause birth defects or
other reproductive harm.
1
Important Safety Instructions
General Safety Precautions
To reduce the risk of fire, electric shock, serious injury or death when using your cooktop, follow basic safety precautions,
including the following:
WARNING
• If you receive a damaged product, immediately contact your
dealer or builder. Do not install or use a damaged appliance.
• Use this unit only in the manner intended by the
manufacturer. If you have any questions, contact the
manufacturer.
• The glass surface is resistant to impact but not unbreakable.
If a pan or other object is dropped on it with sufficient force
it can crack or pit. Do not operate the cooktop if the ceramic
glass top is broken or severely pitted. If the cooktop should
break, cleaning solutions and spill-overs may penetrate the
broken cooktop and create a risk of electric shock. Contact
a qualified technician immediately to replace a damaged/
pitted cooktop.
• Make sure that the cooktop has been properly installed
and grounded by a qualified installer according to the
accompanying installation instructions. Have the installer
show you the location of the circuit breaker panel or fuse
box so that you know where and how to turn off power to
the appliance.
• Do not install, repair or replace any part of the cooktop
unless specifically recommended in the literature
accompanying it. A qualified service technician must perform
all other service.
• Before performing any type of service, make sure that
power to the cooktop is turned off at the circuit breaker
panel or fuse box.
• Only use the cooktop for cooking tasks expected of a home
appliance as outlined in this manual. This appliance is not
intended for commercial or industrial use.
• DO NOT TOUCH HOT COOKING UTENSILS OR THE
IMMEDIATE AREA UNDER THE COOKING UTENSIL,
DURING OR IMMEDIATELY AFTER USE. These areas may
be hot (even when it appears to be cool). The glass surface
heats because it is in contact with the hot cooking vessel.
• Make sure individuals who use the cooktop are able to
operate it properly.
• Never allow anyone, including children to sit, stand or climb
on any part of the cooktop. Doing so may cause damage,
serious injury or death. Do not leave children or pets alone
or unattended in the area around the cooktop. Do not allow
children to play with the controls or touch other parts of the
cooktop.
• Do not store items of interest to children on top of or above
the cooktop. Children could be burned or injured while
climbing over the appliance.
• Do not heat unopened canned food. Pressure build up may
cause the container to burst and cause injury.
• Use potholders to handle hot utensils.
• Hold the handle of the utensil to prevent movement when
stirring or turning food.
WARNING
• Do not tamper with the controls.
• Do not place or store items that could melt or catch fire on
the cooktop, even when it is not in use.
• Do not cover the cooktop with anything except properly
selected utensils. Decorative covers may cause a
fire hazard or damage to the cooktop if an element is
accidentally turned on with the cover in place.
• Do not use the cooktop as a counter to store utensils or
other items.
• Clean and maintain the cooktop regularly as instructed
in this manual. Keep the cooktop, ventilation filters and
range hood free of grease that could catch fire. Clean only
the parts specified in this manual. Clean them only in the
manner instructed.
• Do not allow plastic items to come in contact with a hot
glass surface when it is hot. They can melt or burn and
damage the glass surface.
• Do not wear loose or hanging apparel while using the
cooktop. Do not allow clothing to come into contact with
the top of the cooktop or surrounding areas during and
immediately after use.
• Do not hang flammable or heat sensitive objects over the
cooktop.
• If the cooktop is near a window, do not use long curtains as
window treatment. The curtains could blow over the top and
create a fire hazard.
• To avoid the possibility of fire, do not leave the cooktop
unattended when in use. Boil over causes smoking and
greasy spill-overs that may cause injury.
• Keep flammable items, such as paper, cardboard, plastic
and cloth away from hot surfaces. Do not use aluminum foil
directly on the glass, it can melt and damage the glass.
• When deep fat frying:
◊ Be certain that the pan is large enough to contain the
desired volume of food without overflow caused by
the bubbling of the fat. Never leave a deep fat fryer
unattended.
◊ Avoid frying moist or frost-covered foods. Foods with
high water content may cause spattering or spilling of
the hot fat.
◊ Heat fat slowly, and stir together any combination
of oils and fats prior to applying heat. Utilize a deep
fat frying thermometer to avoid heating the fat to
temperatures above the flash point.
◊ Turn on the range hood.
• Use extreme caution if adding water to food in a hot utensil.
The steam can cause serious burns or scalds.
• Do leave food on the cooking zones. Boil-overs can cause
smoking or greasy spill-overs that can ignite.
2
Important Safety Instructions
WARNING
• Do not allow pans to boil dry. Do turn on the cooktop
with empty cookware on the cooking zone. Doing so can
damage the pan and/or the cooktop.
• Do not use towels or bulky cloth as potholders.
• Always use potholders when removing cookware from the
cooktop. Use only dry potholders. Wet potholders can cause
steam burns.
• Use high heat setting only when necessary, and never when
not monitoring the utensil. Use low to medium settings to
heat oil slowly. Hold the handle of the utensil to prevent
movement when stirring or turning food.
• Wipe up all spills on the cooktop.
• Use only the types of cookware specified in this manual.
Personal injury or damage may result from the improper use
of cookware. Do not use utensils that do not attract and hold
a magnet and never use a steel plate or griddle to heat a
nonmagnetic utensil, which can cause INJURY or DAMAGE
to the cooktop elements and controls.
• Use utensils of the proper size, material and construction
for the particular type of cooking task. Utensils need to be
large enough to contain the desired quantity of food without
boil-overs or spill-overs. Choose pans with easy to hold
handles that will stay cool while cooking. Do not use utensils
with loose handles. Avoid using pans that are too heavy to
lift safely.
• UTENSIL HANDLES SHOULD BE TURNED INWARD AND
NOT EXTEND OVER ADJACENT SURFACE UNITS OR
COUNTERS. To reduce the risk of INJURY and spillage
due to unintentional contact with the utensil, the handle of
the utensil should be positioned so that it is turned inward,
and does not extend over adjacent surface units or counter
edges.
• To avoid accidental activation of the cooktop controls, do not
place any objects or fluids on or near the cooktop controls.
• Cook meat and poultry thoroughly. Cook meat to an
internal temperature of at least 160°F and poultry to an
internal temperature of at least 180°F. Cooking to these
temperatures usually avoids food-borne illness.
• When an oven that has a self-cleaning feature is installed
below the cooktop, it is not recommended that the induction
cooktop be used during the oven self clean process.
CAUTION
• Do not set cookware with sharp edges on the bottom
(such as support legs with sharp corners) on the cooktop.
Damage to the glass surface may occur.
• Do not allow acids (citrus juices, tomato sauces, etc.) to
remain on the cooktop surface. The porcelain finish may
stain. Remove any residue from the hot zone with a razor
scraper.
• Never use the cooktop surface as a cutting board.
• Do not try to remove heavy spills with a sharp object such
as a knife or metal spatula. Sharp objects may scratch the
cooktop’s surfaces.
• Do not slide cookware across the cooktop. Sliding may
damage the finish. Lift utensils to reposition them. Utensils
with rough surfaces should be avoided since they can
scratch the glass surface.
• Do not place large pots, griddles or grills across two
elements. Bridging across two elements will create stress
on the cooktop which can result in cracking.
• Non-stick coatings, when heated, can be harmful to birds.
Remove birds to a separate, well-ventilated room during
cooking.
• To avoid damage to the cooktop, do not place hot cookware
on a cold cooktop.
IMPORTANT
This unit generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However there is no guarantee that
interference will not occur in a particular installation. If this unit
does cause harmful interference to radio or television reception,
which can be determined by turning the unit off and on, the
user is encouraged to try to correct the interference by one or
more of the following measures:
◊ Reorient or relocate the receiving antennae.
◊ Increase the distance between the unit and receiver.
◊ Connect the unit into an outlet or a circuit different from
that to which the receiver is connected.
3
About the Cooktop
Cooktop Features
• Induction cooking is totally different from traditional types
of cooking. A magnetic induction element below the
cooking surface heats utensils (magnetic only) directly.
Induction cookin
g is much more efficient because less
energy is lost heating the cooktop itself. Also, food that
spills on the cooktop does not burn since the cooktop is
much cooler.
• Dacor induction cooktops have 4 or 5 circular cooking
zones. Below each cooking zone is the magnetic
induction cooking element. Each cooking zone has
its own set of controls. The control keys are activated
by touching it with your fingertip. Pressing hard is not
necessary because the keys are not pressure sensitive.
NOTE: Spills or cleaning solutions on the keys can
cause unwanted operation. Dry the area with a clean
cloth and reset the control to correct.
• All of the induction
feature temperature limiters to ensure a safe operating
temperature for the cooktop. The elements automatically
cycle on and off. At higher power settings, the induction
element will stay on for longer periods of time.
elements under the cooking zones
Control Panel
• ON/OFF Key: Turns on the corresponding cooking
A
zone.
• Power Light: Turns on when the indicated cooking zone
B
is on.
• Power Level UP(▲)Key:Touchthiskeyrepeatedlyto
C
raise the power level.
• Power Level DOWN(▼)Key:Touchthiskey
D
repeatedly to lower the power level.
• “No Pan Detected” Light: If a cooking zone is turned on
E
and no pan is detected, this light will come on. Power
to the cooking zone shuts off if no pan is detected
for 30 seconds. See the facing page for additional
conditions that may cause the light to come on.
• Power Level Indicator Lights: A series of indicator lights
F
around the circle light up to indicate the current power
level (1 to 8).
• Residual Heat Indicator Light: Indicates that the
G
corresponding cooking zone is still hot due to heat from
hot pots or pans. See page 6 for more details.
• Power Boos
H
power boost is on. See page 6 for more details.
The Dacor induction power management feature regulates
the amount of power the elements can draw at the same
time. The elements are divided into groups. If you set both
controls on the same group to the higher power settings,
power to both elements will be reduced slightly and cooking
times will be slightly longer. When cooking on two elements
at a higher setting, Dacor recommends using an element
from one group and an element from another group.
t Indicator Light: This light indicates that
8 inch
1850 Watt
(
2500 Watt)*
I
8 inch
1850 Watt
(
2500 Watt)*
I
* In power boost mode (see page 6)
RNCT304 Cooktop Layout
8 inch
1850 Watt
(
2500 Watt)*
I
7 inch
1400 Watt
(
1800 Watt
III
9 inch
2300 Watt
(
3200 Watt
III
11 inch
2400 Watt
(
3700 Watt
)*
)*
(RNCT304 only)
7 inch
1400 Watt
(
1800 Watt
)*
II
8 inch
1850 Watt
(
2500 Watt)*
9 inch
2300 Watt
(
3200 Watt
I
Cooktop
controls
* In power boost mode
(see page 6)
RNCT365 Cooktop Layout
I = Group 1 II = Group 2 III = Group 3
A
C
B
D
G
F
Control Panel Layout - All Models
Cooktop
controls
Element
position icon
)*
III
)*
III
E
H
4
Cooktop Operation
Before Using the Cooktop...
• Be sure all packing materials, labels or tape are
removed from the cooktop surface.
• Wipe the cooktop with a clean, damp sponge and dry.
• Apply Dacor Cooktop Cleaning Creme, according to the
Care and Cleaning section.
• During the first uses of the cooktop, you may smell
a slight burning odor or see light smoke. These
conditions are normal for a new glass ceramic cooktop.
• Be certain that the cookware and glass surfaces are
clean and dry before you place a pot or pan on the
cooktop and turn on an element.
Selecting the Proper Cookware
WARNING
This appliance is equipped with one or more surface units of
different size. Always use utensils that have flat bottoms. Use
utensils that best match the surface unit size (smaller utensils
on smaller surface units) and are a minimum of 4 inches in
diameter.
Determine Cookware Size
IMPORTANT: Using cookware that is a lot smaller than
the cooking zone wastes energy and may cause the “no
pan detected” light to come on and shut off power to the
cooking zone.
• Do not use cookware that is more than 1/2 inch larger
in diameter than the cooking zone being used.
• For optimal performance, use pots or pans that are
between 1/2 inch smaller and 1/2 inch larger than the
cooking zone being used.
Cooking
zone
• Utensils affect overall safety and cooking performance.
It is important to select them carefully. Improperly
selected utensils will not cook efficiently or evenly.
• All utensils used on an induction cooktop MUST be
magnetic (must attract and hold a magnet). Cookware
labeled by the manufacturer for use with an induction
cooktop is best. Utensils with poor magnetic conduction
will not heat properly, may cause vibration or cause the
no pan detected light to come on.
• Use medium to heavy-gauge metal cookware with
flat and smooth bottoms. Also choose cookware that
matches the amount of food being prepared and
closely matches the diameter of one of the cooking
zones. Use tight fitting lids to retain heat, odors and
steam.
Do not use:
• Cooking utensils that have bottoms that are rounded,
convex, concave or are warped.
Optimal Pan Size
Cookware Placement
IMPORTANT: Center the cookware in the cooking zone.
Cookware that is off center may cause the “no pan
detected” light to come on and shut off power to the
cooking zone.
Cooking
zone
• Utensils made of materials that are poor heat
conductors.
• Griddle plates that cover more than one cooking zone.
• Dirty pans or pans with greasy build-up.
Correct Incorrect
5
Cooktop Operation
Operating the Controls
WARNING
• Turn on the induction cooktop only after placing the
cookware on the element.
• Do not leave metallic utensils or lids on the cooking surface
since they can become hot or may warp.
• Even though the cooktop itself does not heat, it still
becomes hot due to the pots and pans placed on top of it
becoming hot.
• For safe operation, know which control adjusts each
element (see page 4 ).
1. Make sure the cooktop surface is clean and dry.
2. Place the pan on the desired cooking zone and center
it.
3. Locate the ON/OFF key for the selected cooking zone.
Touch and hold your finger on the ON/OFF key for one
second. When the power light turns on, remove your
finger.
4. Select the desired power level by touching the UP(▲)
or DOWN(▼)keyrepeatedly.Themorepowerlevel
lights illuminated, the higher the power.
NOTE:
– If a power level is not selected within 10 seconds, the
control will turn off.
– You can change the power level setting at any time
during the cooking process.
– When selecting a power level, you can also hold your
finger on the UP(▲)orDOWN(▼)keyuntilthe
desired power level is displayed, then remove your
finger.
Recommended Settings
Type of Cooking Number of Lights
Rapid heat up/rapid rolling boil 8
Low level rolling boil 6 to 7
Frying 7 to 8
General cooking or searing 4 to 7
Simmer 2 to 3
Keep warm* 1
*CAUTION: Avoid bacteria growth, keep food above 140ºF.
Turn off power to the cooking zone by touching the ON/
OFF key or simply remove the pan from the cooktop. 30
seconds after removing a pan the control for that cooking
zone will shut off automatically. The corresponding residual
heat indicator light will remain on until the heat from the
hot pan has cooled. NOTE: If a pan is placed on the same
cooking zone before 30 seconds has elapsed the cooking
zone will remain on at the same setting.
Power Boost
Your induction cooktop is equipped with a power boost
feature. Use power boost to bring large quantities of
water or food to cooking temperature faster. Power boost
increases the induction element power up to 39%, for 10
minutes. NOTE: Power boost can only be used on one
element group at a time (see cooktop layouts on page
4).
To use power boost:
1. Make sure the cooktop surface is clean and dry.
2. Place the pan on the desired cooking zone and center
it.
3. Locate the ON/OFF key for the selected cooking zone.
Touch and hold your finger on the ON/OFF key for one
second. When the power light turns on, remove your
finger.
4. Select power level 8 by touching the DOWN(▼)key
momentarily or by touching the UP(▲)keyrepeatedly.
5. With 8 power lights shown on the control panel, touch
the UP(▲)keyonce.Thepowerboostlightwillcome
on. It will turn off after about 10 minutes when power
boost automatically turns off.
Cooking Tips
• Practice and experience will ultimately determine the
power levels that work best for you. Don’t be afraid
to experiment to arrive at your own preferred cooking
settings. You may want to take notes when you find a
setting that works good for a particular food item. There
is a blank table in the back of this manual to help.
• There is some variation in the efficiency of pots used.
All pots do not behave in exactly the same way since
the different metals conduct the electromagnetic waves
from the induction elements differently.
Auto Shut-off Feature
• If the cooktop is on for too long, it will shut-off
automatically in the interest of safety. If one of the
elements is on for an unusually long period of time, and
the control settings are not changed, the cooktop will
shut off automatically and the residual heat indicator
will light. The amount of time before the cooktop shuts
down varies with the power setting and the type of
cookware in place on the element.
• The cooktop may be restarted again after shut-off
takes place according to the Operating the Controls
section.
6
Care and Cleaning
Cleaning the Cooktop Surface
WARNING
• Unless otherwise specified, make sure that all cooking
zones are cool enough to safely touch before cleaning.
• Always clean the cooktop cautiously. If using a damp
sponge or cloth, wait until the cooktop has cooled to prevent
steam burns.
• To avoid dangerous fumes and damage to the cooktop, use
only the cleaners specified. Use them only as instructed. Do
not use abrasive cleaners or scrubbers. They may cause
permanent damage.
• When removing heavy spills, use only the included razor
blade scraper or a plastic spatula. Do not remove heavy
spills with sharp objects like a knife or metal spatula. Using
objects other than those specified may scratch the surfaces.
Cleaners To Avoid
These types of cleaners can discolor, scratch, stain, mark
or etch the glass or painted trim:
• Glass cleaners containing chlorine bleach or ammonia
• Caustic cleaners, such as oven cleaners
• Abrasive cleaners (i.e. metal scouring pads, Scotch
Brite, sponges, S.O.S. pads)
• Powder or liquid cleaners containing chlorine bleach or
abrasives/cleaners
• Flammable cleaners
Special Cleaning Methods
The following applies to the glass surface only:
• Sugar, syrup, tomato spills - REMOVE THESE
TYPES OF SPILLS IMMEDIATELY, WHILE THE
COOKTOP SURFACE IS HOT. USE A PLASTIC
SPATULA OR THE INCLUDED RAZOR BLADE
SCRAPER ONLY. THIS TYPE OF CLEAN-UP IS THE
ONLY ONE THAT IS DONE WHEN THE COOKTOP
SURFACE IS HOT! After scraping, allow the cooking
surface to cool, then use a dry towel or sponge to wipe
up residue.
1. Remove the utensil/
pan from the surface
and turn the control
off. Angle the scraper
slightly and push the
spill or residue off the
heated surface as
shown. Do not scratch
or gouge.
2. Let the surface cool and remove any residue, then
apply the cleaning creme.
• Burned on food
1. Soften using a moist cloth or paper towel over the
soil for 20 to 30 minutes.
2. Wipe clean, dry and apply Dacor Cooktop Cleaning
Creme (see following section).
• Metal marks – Utensils/pans will occasionally leave
marks. If the cleaning creme does not remove marks
use a mild cleanser (i.e.: Bon Ami) to remove.
Rinse and dry surface and apply Dacor Cooktop
Cleaning Creme. NOTE: Magnetic stainless steel
and porcelain coated steel/iron pans are less likely to
leave marks than other types of cookware. Uncoated
cast iron pans are more likely to cause marking on the
glass. Always avoid sliding cookware across the glass.
• Water spots
1. Apply undiluted white vinegar, rinse and dry.
2. Apply Dacor Cooktop Cleaning Creme.
• Scratches
Scratches cannot be removed. Avoid scratches by
using clean pans and removing gritty food spillages
quickly. Keep the cooktop clean and apply Dacor
Cooktop Cleaning Creme often. Surface scratches will
not affect the cooking capability.
How to use Dacor Cooktop Cleaning
Creme
• Regular use of Dacor Cooktop Cleaning Crème on the
glass surface will protect the surface and make it easier
to remove food soil and water spots.
• To clean the cooktop, be sure it is cool, then apply
about 1/4 teaspoon of Dacor Cooktop Cleaning
Creme*, to the ceramic glass surface with a lightly
dampened clean cloth. Use a second clean cloth
to remove any remaining cleaner residue. Wipe the
cooktop surface with a dry cloth to completely eliminate
any remaining moisture.
* See the Parts and Accessories section for reorder
information.
7
Before You Call for Service
Problem Solution Guide
Before you call for service, please review the potential problems, possible causes and remedies shown in the table.
Problem Possible Cause Remedy
Nothing works. Cooktop is not connected to electrical
power.
Power supply is off. Check to make sure the power is
Power failure. Call power company.
High temperature detected inside
cooktop.
Cooktop turns on and/or changes settings
unexpectedly.
Cooking zone (induction element) cycles
on and off more often than usual.
Utensil/cooktop vibrates or buzzes. Improper utensil used. Make sure utensil meets
No pan detected light comes on. No pot or pan placed on cooking zone.
Fluids, food or cleaning solutions or
other objects covering control panel.
Power surge from power source. A power surge from the power
No food or fluid in cooking utensil, can
cause cooktop to shut down (safety
feature).
Utensils not centered on cooking zone. Re-center cooking utensil.
Bottom of the cooking utensil is not flat
or is convex or concave.
The utensil/pan is too small in diameter
for the cooking zone being used.
Material of utensil is poor heat
conductor.
Cooktop or cookware wet or greasy. Make sure cooktop/cookware is
Cookware not magnetic.
Cookware curved or warped on
bottom.
Cookware not centered on cooking
zone.
Cookware too small for cooking zone. Move pot or pan to smaller
Have cooktop connected to a
proper electrical power supply by
a licensed electrician.
turned on at the circuit breaker
or fuse box. Check for tripped
circuit breaker or blown fuse.
Be sure the appliance vent holes
are not blocked.
Spills/cleaning solutions on
control panel can cause
unwanted control operation.
Dry area with clean cloth, reset
control(s) to desired setting. Do
not place any objects near the
controls.
source can cause the cooktop
to shut down. Reset controls to
resume operation.
Do not put empty cookware on
cooktop. Do not allow pans to
boil dry.
Use flat bottomed utensil.
Use a smaller cooking zone or
larger utensil.
Try a different cooking utensil.
requirements on page 5.
clean and dry before use.
Use proper cookware. See
page 5.
Center cookware on cooking
zone as shown on page 5.
cooking zone.
8
Before You Call for Service
Problem Possible Cause Remedy
Food does not heat. No power. See nothing works, above.
Non-magnetic utensil used. Induction cooktops will not work
unless utensil is magnetic. Try
another type of utensil.
No pot or pan placed on cooking zone.
Cookware not magnetic.
Cookware curved or warped on
bottom.
Cookware not centered on cooking
zone.
Cookware too small for cooking zone. Move pot or pan to smaller
Supply voltage too low. Have a licensed electrician check
Error code appears on display An element may have overheated. Error code E2 indicates that an
Fluids spilled or items lying on or near
the controls may cause an error code
to be displayed and the cooktop may
turn off.
Cooktop needs to be reset. Turn off power to the cooktop,
Use proper cookware. See page
5.
Center cookware on cooking
zone as shown on page 5.
cooking zone.
supply voltage.
element has over-heated. Turn
off the control and allow the
element to cool. Make sure that
all cooling vents on the chassis
are not blocked and make sure
there is nothing covering the
top of the cooktop, other than
proper utensils. Element should
reset after cooling and begin to
work again. If element is still not
functional, call for service.
Clean up any spills and remove
any items near the controls.
wait 10 seconds then turn power
back on to see it the error code
clears. If the error code returns,
call for service.
Parts and Accessories
Description Part Number
Dacor Cooktop Cleaning Creme A300
Razor blade scraper (Ceran scraper) 82499
To order parts and accessories, contact your Dacor dealer or visit www.everythingdacor.com.
9
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual (page 8).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number
below.
Dacor’s Customer Service center is available 6:00
a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES
DACOR ELECTRIC COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to
the first use purchaser, starting from the date of original
retail purchase or closing date for new construction,
whichever period is longer. Warranty is valid on products
purchased brand new from a Dacor Authorized Dealer or
other seller authorized by Dacor.
If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of
the original purchase date to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are not
covered and are the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service
company during regular business hours. Please note
service providers are independent entities and are not
agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As
Is,” and products installed for non-residential use, which
include but are not limited to religious organizations, fire
stations, bed and breakfast and spas carry a one year parts
warranty only. All delivery, installation, labor costs and other
service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing
statement for new construction upon request. All Dacor
products must be accessible for service.
*Warranty is null and void if non-ETL or non-CUL approved
product is transported from the U.S.A.
10
Warranty and Service
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory
to replace the defective part.
All delivery, installation, labor costs and other service fees
are the responsibility of the purchaser.
What Is Not Covered
• Slight color variations may be noticed because of
differences in painted parts, kitchen lighting, product
placement and other factors; this warranty does not
apply to color variation.
• Service calls to educate the customer on proper use
and care of the product.
• Service fees for travel to islands and remote areas,
which include but are not limited to, ferries, toll roads or
other travel expenses.
• Consequential or incidental damage, including but not
limited to food or medicine loss, time away from work
or restaurant meals.
• Failure of the product when used for commercial,
business, rental or any application other than for
residential consumer use.
• Failure of the product caused by improper product
installation.
• Replacement of house fuses, fuse boxes or resetting of
circuit breakers.
• Damage to the product caused by accident, fire, flood,
power interruption, power surges or other acts of God.
• Liability or responsibility for damage to surrounding
property including cabinetry, floors, ceilings and other
structures or objects around the product.
• Breakage, discoloration or damage to glass, metal
surfaces, plastic components, trim, paint or other
cosmetic finish caused by improper usage, care, abuse
or neglect.
Out of Warranty
Should you experience a service issue beyond the
standard warranty period, please contact us. Dacor reviews
each issue and customer concern to provide the best
possible solution based on the circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS
WARRANTIES ARE THE SOLE AND EXCLUSIVE
REMEDIES. THEREFORE, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY
STATES OF THE UNITED STATES, THE DISTRICT OF
COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR USE OR PURPOSE, ARE LIMITED
IN DURATION TO ONE YEAR FROM THE DATE
OF ORIGINAL PURCHASE. IN NO EVENT SHALL
DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR
CONSEQUENTIAL DAMAGES. IN THE EVENT DACOR
PREVAILS IN ANY LAWSUIT, DACOR SHALL BE
ENTITLED TO REIMBURSEMENT OF ALL COSTS AND
EXPENSES, INCLUDING ATTORNEY’S FEES, FROM
THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS
OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion or
limitation of inconsequential damages, therefore the
above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights and you may also
have other rights that vary from state to state.
11
Notes
12
fold here
BUSINESS REPLY MAIL
FIRST-CLASS MAIL CITY OF INDUSTRY CAPERMIT NO 1600
POSTAGE WILL BE PAID BY ADDRESSEE
DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
CITY OF INDUSTRY CA 91715-9907
First Middle
Please visit www.dacor.com to activate your warranty online.
WARRANTY INFORMATION
IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more
than one Dacor product, please return all forms in one envelope or activate the warranty for each product online.
Please rest assured that under no conditions will Dacor sell your name or any of the information on this form for mailing list purposes. We
are very grateful that you have chosen Dacor products for your home and do not consider the sale of such information to be a proper way
of expressing our gratitude!
Owner’s Name:
(Please Print or Type)
Street:
Last
City: State: Zip:
Purchase Date: Email: Telephone:
Dealer:
City: State: Zip:
Your willingness to take a few seconds to fill in the section below will be sincerely appreciated. Thank you.
1. How were you first exposed to Dacor products? (Please check one only.)
A. T.V. Cooking Show F Builder
B. Magazine G. Architect/Designer
C. Appliance Dealer Showroom H. Another Dacor Owner
D. Kitchen Dealer Showroom I. Model Home
E. Home Show J. Other
2. Where did you buy your Dacor appliances?
A. Appliance Dealer D. Builder
B. Kitchen Dealer E. Other
C. Builder Supplier
3. For what purpose was the product purchased?
A. Replacement only C. New Home
B. Part of a Remodel D. Other
cut here cut here
4. What is your household income?
A. Under $75,000 D. $150,000 – $200,000
B. $75,000 – $100,000 E. $200,000 – $250,000
C. $100,000 – $150,000 F. Over $250,000
5. What other brands of appliances do you have in your kitchen?
A. Cooktop C. Dishwasher
B. Oven D. Refrigerator
6. Would you buy or recommend another Dacor product?
Yes No
Comments:
Thank you very much for your assistance. The information you have
provided will be extremely valuable in helping us plan for the future
and giving you the support you deserve.
Web site: www.dacor.com
Corporate phone: (800) 793-0093
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