Page 1
Crestron MPC-M10/20/25
MPC Media Presentation Controller™
Operations & Installation Guide
Page 2
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
Regulatory Compliance
This product is Listed to applicable UL Standards and requirements by Underwriters Laboratories Inc.
As of the date of manufacture, the MPC-M10/2/25 has been tested and found to comply with specifications for
CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
All brand names, product names and trademarks are the property of their respective owners.
©2010 Crestron Electronics, Inc.
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Crestron MPC-M10/20/25 Media Presentation Controller
Contents
MPC Media Presentation Controller™: MPC-M10/20/25 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 1
Applications.................................................................................................................4
Specifications ..............................................................................................................6
Physical Description.................................................................................................... 8
Setup ........................................................................................................................................ 15
Network Wiring......................................................................................................... 15
Identity Code ............................................................................................................. 15
Supplied Hardware.................................................................................................... 16
Installation................................................................................................................. 16
Hardware Hookup .....................................................................................................19
Programming Software............................................................................................................22
Earliest Version Software Requirements for the PC .................................................22
Programming with Crestron SystemBuilder.............................................................. 22
Programming with SIMPL Windows........................................................................ 22
Pushbutton Programming .......................................................................................... 23
Example Program...................................................................................................... 24
Uploading and Upgrading........................................................................................................ 25
Establishing Communication.....................................................................................25
Programs and Firmware ............................................................................................26
Problem Solving ......................................................................................................................27
Troubleshooting......................................................................................................... 27
System Monitor .........................................................................................................28
Check Network Wiring..............................................................................................29
Reference Documents................................................................................................30
Further Inquiries........................................................................................................ 30
Future Updates ..........................................................................................................30
Software License Agreement................................................................................................... 31
Return and Warranty Policies.................................................................................................. 33
Merchandise Returns / Repair Service ......................................................................33
CRESTRON Limited Warranty.................................................................................33
Operations & Installation Guide – DOC. 6701C Contents • i
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Page 5
Crestron MPC-M10/20/25 Media Presentation Controller
MPC Media Presentation
Controller™: MPC-M10/20/25
Introduction
Creston® MPC Media Presentation Controller™ is a family of 2-Series control
systems designed for installation in a wall or podium, delivering the industry’s best
multimedia room control technology in a convenient, space saving design. For
simplicity within this guide, these control systems are referred to as MPC-M10/20/25
except where noted.
Perfect for classrooms, meeting rooms, lecture halls and training facilities, the
MPC-M10/20/25 provides a fully programmable user interface featuring an attractive
and intuitive layout of pushbuttons and customizable backlit labeling, volume
control, 5-way directional navigation pad (MPC-M20 and MPC-M25 only) and
wireless remote capability.
Available in black or white, the MPC-M10/20/25 is constructed to handle the rigors
of everyday use in a corporate or educational environment. An assortment of
programmable control ports provides connectivity for audio, video and lighting
equipment. The onboard e-Control
part of a facility-wide managed control network.
®
Web server provides for complete integration as
Features and Functions
• Wall mount 2-Series control system
• Programmable buttons with LED feedback
• Customizable backlit button labels
• 5-way navigation pad (MPC-M20 and MPC-M25 only)
• Volume control knob and LED bar graph
• Built-in IR receiver and light sensor
• RS-232, IR, four inputs and two relay control ports
• Cresnet
• e-Control Web server
• RoomView
• SSL (Secure Sockets Layer) network protection
• Setup via Crestron SystemBuilder™ software
• Rugged construction
• 3-gang wall mountable
• Includes external Cresnet power supply
1. 10 buttons on MPC-M10, 15 buttons on MPC-M20 and MPC-M25.
2. Two RS-232, two IR ports and six relay ports on MPC-M25.
®
and 10/100 Ethernet
®
and SNMP support
1
2
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 1
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Media Presentation Controller Crestron MPC-M10/20/25
Control…Simplified
The MPC-M10/20/25 is engineered to be easy to integrate and use, yet versatile
enough to suit each application perfectly. Its “hard key” buttons (10 on the
MPC-M10, 15 on the MPC-M20 and MPC-M25) can be freely programmed for
system power, input source selection, transport control, lighting presets and any
other functions. Custom backlit labeling of the buttons is facilitated using an
assortment of pre-printed labels or Crestron Engraver software. The 5-way
directional navigation pad (MPC-M20 and MPC-M25 only) enables full control of
DVD players, displays and other devices that utilize an onscreen menu. Adjusting
audio volume and other parameters is enabled using the continuous turn control knob
and LED bar graph.
Configuring a complete MPC media presentation control solution is simplified using
Crestron SystemBuilder™ software, allowing limitless programmability from the
award-winning platform that is familiar to every Crestron dealer. The MPC Wizard
included in SystemBuilder enables set up of a full-featured presentation system
complete with lighting control and RoomView
requiring any programming. Uploading and updating a facility full of MPC systems
is managed easily over the network or individually via the front panel USB port.
Wireless Remote
®
remote management without
A range of options is available for adding wireless remote control to the MPC
system. Its built-in IR receiver allows use of any Crestron IR wireless touchpanel or
handheld remote without requiring a separate receiver or gateway. For greater range
and freedom of movement, MPC also supports Crestron’s full line of RF wireless
and Wi-Fi based products.
Wired Expansion
Adding a second control panel or just adding a few more buttons is easy using the
MP-B10 and MP-B20 Media Presentation Button Panels (sold separately). Of
course, with Cresnet® and Ethernet built in, the MPC-M10/20/25 works seamlessly
with Crestron’s entire line of keypads and touchpanels, lighting dimmers and shade
controllers, signal processors and switchers and much more.
Built-in Control Ports
Through its onboard control ports, the MPC-M10/20/25 interfaces directly with the
video display or projector, DVD player or TV receiver, projection screen, lift,
occupancy sensor and other devices in the room. In addition to Cresnet and high-
speed Ethernet, there is a bidirectional RS-232 COM port (two on the MPC-M25), an
IR/serial port (two on the MPC-M25), two relays (six on the MPC-M25) and four
input ports right on the rear panel.
Audio and Video Control
The MPC-M10/20/25 is ideal for small room systems utilizing a single display
device with computers and other sources connected directly to it. But like any
2-Series control system, MPC is fully scalable to suit larger applications with several
program sources, microphones or even multiple displays. Simply add a C2N-VEQ4
module (sold separately) to enable four channels of audio volume and EQ control. Or
use any of Crestron’s QuickMedia® wall plate and FlipTop interfaces, switchers and
receivers for a total signal routing, processing and amplification solution.
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Crestron MPC-M10/20/25 Media Presentation Controller
Ethernet and e-Control®2
Built-in 10/100 Ethernet facilitates secure high-speed network connectivity, enabling
extensive capabilities for remote system maintenance and control and providing an
interface to other Crestron control systems. The onboard Web server provides the
foundation for Crestron’s exclusive e-Control2 XPanel technology, providing secure
IP-based remote control. SSL encryption prevents hackers from breaching the system
and accessing its controls.
RoomView® and SNMP
The MPC-M10/20/25 communicates directly with Crestron’s exclusive RoomView
help desk software, the industry’s most comprehensive facility-wide solution for
remote monitoring and asset management. Built-in SNMP support also enables
integration with third-party network management software, allowing full control and
monitoring from the IT help desk or NOC in a format that is familiar to IT personnel.
Cresnet® Slave Mode
Selectable Cresnet Slave Mode enables the MPC-M10/20/25 to become a Cresnet
keypad controller and expansion module as part of a larger Crestron system,
providing a deluxe user interface with local control ports built in for interfacing to
nearby devices.
Ambient Light Sensor
The MPC-M10/20/25’s built-in light sensor has a range of uses, from controlling its
own backlight intensity to providing ambient lighting level data to a central building
management system.
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 3
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Media Presentation Controller Crestron MPC-M10/20/25
Applications
The following diagrams show an MPC-M25 in an education and a business
application.
MPC-M25 in an Education Application
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Crestron MPC-M10/20/25 Media Presentation Controller
MPC-M25 in a Business Application
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 5
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Media Presentation Controller Crestron MPC-M10/20/25
Specifications
Specifications for the MPC-M10/20/25 are listed in the following table.
MPC-M10/20/25 Specifications
SPECIFICATION DETAILS
Processor
CPU 32-bit Freescale ColdFire® Microprocessor
Memory
SDRAM 32 MB
NVRAM 256 KB
Flash 8 MB
Operating System
Ethernet
IR Receiver
Reception Frequency 36 to 38 kHz IR
Formats Crestron format, RC5
Range
Power Requirements
Cresnet Power Usage
Available Cresnet Power 9 W using included power supply
Default Net ID 02
Minimum 2-Series Control
System Update File
Environmental
Temperature 32º to 104º F (0º to 40º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 17 BTU/Hr
Enclosure
Faceplate
Chassis
Mounting
1, 2
Real-time, preemptive multithreaded/multitasking kernel; FAT32 file
system with long names; supports SIMPL™
Windows® and SIMPL+®.
10/100BASE-T, auto-negotiating, full/half
duplex, static IP or DHCP, DNS, SSL,
TCP/IP, UDP/IP, CIP, SMTP, SNMP, builtin Web server and e-mail client; supports
Crestron e-Control2 XPanel and RoomView
applications.
Up to 50 feet (15 meters) line of sight
typical, dependent upon angle,
obstructions, IR interference and IR remote
signal strength
9 W (0.21 A @ 24 VDC)
PW-2407RU power supply included
Version 4.000.0254 or later
Metal, black or white matte powder coat
finish with polycarbonate label overlay
Injection-molded plastic with steel mounting
plate
Requires 3-gang plaster ring or electrical
box, ≥2.5 in (6.4 cm) deep recommended
(Continued on following page)
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Crestron MPC-M10/20/25 Media Presentation Controller
MPC-M10/20/25 Specifications (Continued)
SPECIFICATION DETAILS
Dimensions
Height 4.50 in (114 mm)
Width 6.70 in (170 mm)
Depth 2.23 in (57 mm)
Weight 1.33 lbs (0.61 kg)
Available Models
MPC-M10-B-T
MPC-M10-W-T
MPC-M20-B-T
MPC-M20-W-T
MPC-M25-B-T
MPC-M25-W-T
Included Accessories
PW-2407RU 18 W Cresnet Power Supply
Available Accessories
C2N-MNETGW infiNET Gateway
C2N-VEQ4 4-Channel Volume/EQ Module
CLS-C6(M)(RF) ILux Integrated Lighting System
CLW-DIM Series Wall Mount Dimmers
CLW-DIM1RF infiNET Dimmer
CLW-SW Series Wall Mount Switches
CLW-SW1RF infiNET Switch
CNSP-XX Custom Serial Interface Cable
IRP2 IR Probe
MP-B10 10 Button Panel with Volume Control
MP-B20 15 Button Panel with Volume Control
MP/MPC/IPAC_FRONT_LABEL (BLANK, ENGRAVED)-B-T
MP/MPC/IPAC_FRONT_LABEL (BLANK, ENGRAVED)-W-T
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
MPC Media Presentation Controller™,
black textured (with 10 buttons)
MPC Media Presentation Controller™,
white textured (with 10 buttons)
MPC Media Presentation Controller™,
black textured (with 15 buttons and
5-way navigation pad)
MPC Media Presentation Controller™,
white textured (with 15 buttons and
5-way navigation pad)
MPC Media Presentation Controller™,
black textured (with 15 buttons, 5-way
navigation pad and additional ports)
MPC Media Presentation Controller™,
white textured (with 15 buttons, 5-way
navigation pad and additional ports)
Set of custom engravable backlit labels,
white on black
Set of custom engravable backlit labels,
black on white
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 7
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Media Presentation Controller Crestron MPC-M10/20/25
Physical Description
This section provides information on the connections, controls and indicators
available on your MPC-M10/20/25.
MPC-M10 Physical View (Front)
MPC-M10 Physical View (Rear)
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Crestron MPC-M10/20/25 Media Presentation Controller
MPC-M20 Physical View (Front)
MPC-M20 Physical View (Rear)
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 9
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Media Presentation Controller Crestron MPC-M10/20/25
MPC-M25 Physical View (Front)
MPC-M25 Physical View (Rear)
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Crestron MPC-M10/20/25 Media Presentation Controller
MPC-M10/20/25 Overall Dimensions (Front View of MPC-M25 Shown)
3
1
2
4.50 in
(114 mm)
1
2
1
2
6.70 in
(170 mm)
MPC-M10/20/25 Overall Dimensions (Rear and Side Views of MPC-M25 Shown)
11 12
4
5
6
7
8
9
10
0.95 in
(24 mm)
13 14
15 16 17
12
2.60 in
(66 mm)
1.90 in
(48 mm)
2.23 in
(57mm)
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 11
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Media Presentation Controller Crestron MPC-M10/20/25
Connectors, Controls & Indicators
# CONNECTORS,
DESCRIPTION
CONTROLS &
INDICATORS
1
2 HARD KEYS1 Programmable buttons with backlit label lot
3 LIGHT SENSOR
4 IR RECEIVER Receives signals from IR transmitter.
5 BAR GRAPH
6 VOLUME
7
8 SW-R
9
FEEDBACK
INDICATORS
COMPUTER
Pin 1 Pin 4
Pin 2 Pin 3
NAVIGATION PAD
1
Programmable red LEDs (one per hard key)
Photo sensor, programmable for autodimming of front panel labeling and other
functions
(1) Programmable red 5-segment LED bar
graph.
(1) Programmable continuous turn rotary
encoder
(1) USB Type B female (behind front cover);
USB 1.1 computer console port
PIN DESCRIPTION
1 +5 VDC
2 Data -
2
3 Data +
4 Ground
(1) Recessed miniature pushbutton (behind
front cover) for software reset (restarts the
SIMPL program)
(5) Programmable pushbuttons for 4-way
directional navigation and “enter”
10 HW-R
11
(Continued on following page)
NET
(1) Recessed miniature pushbutton for
hardware reset (reboots the processor)
(2) Sets of (4) captive screw terminals;
Cresnet port and 24 VDC power input with
parallel pass-through;
Master/Slave selectable;
24: Power (24 VDC)
Y: Data
Z: Data
G: Ground
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Crestron MPC-M10/20/25 Media Presentation Controller
Connectors, Controls & Indicators (Continued)
# CONNECTORS,
CONTROLS &
INDICATORS
LED
LED
LAN
COM
COM 2
PIN 1
PIN 8
3
12
YELLOW
GREEN
13
14
DESCRIPTION
(1) 8-wire RJ-45 with two LED indicators;
10/100BASE-T Ethernet port;
Green LED indicates link status;
Yellow LED indicates Ethernet activity.
PIN SIGNAL PIN SIGNAL
1 TX + 5 N/C
2 TX - 6 RC 3 RC+ 7 N/C
4 N/C 8 N/C
(5) Captive screw terminals;
Bidirectional RS-232 port
Up to 115.2 k baud;
Hardware and software handshaking support
PIN DESCRIPTION
1 TX
2 RX
3 Ground
4 RTS
5 CTS
(3) Captive screw terminals;
Bidirectional RS-232 port
Up to 115.2 k baud;
Software handshaking support
PIN DESCRIPTION
1 TX
2 RX
3 Ground
15
RELAYS4
(3) Captive screw terminals comprising
normally open, isolated relays (with shared
common);
rated 1 A, 30 VAC/DC;
MOV arc suppression across contacts
PIN DESCRIPTION
1 1
2 Common
3 2
1
2
C
Each pair of inputs shares a common.
(Continued on following page)
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 13
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Media Presentation Controller Crestron MPC-M10/20/25
Connectors, Controls & Indicators (Continued)
# CONNECTORS,
DESCRIPTION
CONTROLS &
INDICATORS
5
16
17
1. Ten on MPC-M10, 15 on MPC-M20 and MPC-M25.
2. MPC-M20 and MPC-M25 only.
3. MPC-M25 only.
4. MPC-M10 and MPC-M20 have two RELAY ports, MPC-M25 has six RELAY ports.
5. MPC-M10 and MPC-M20 have one IR port, MPC-M25 has two IR ports.
IR
INPUTS (1 – 4)
(2) Captive screw terminals;
IR/Serial output port;
IR output up to 1.2 MHz;
1-way serial TTL/RS-232 (0-5 V)
up to 115.2 k baud.
PIN DESCRIPTION
1 Signal
2 Ground
(5) Captive screw terminals comprising (4)
digital or analog input ports (referenced to
GND);
Digital input:
Rated for 0-24 VDC
Input impedance 20 kΩ
Logic threshold 1.25 VDC
Analog input:
Rated for 0-10 VDC
Protected to 24 VDC maximum
Input impedance 20 kΩ
Programmable 5 V, 2 kΩ pull-up resistor per
pin
PIN DESCRIPTION
1 1
2 2
3 3
4 4
5 Ground
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Crestron MPC-M10/20/25 Media Presentation Controller
Setup
Network Wiring
When wiring the Cresnet and Ethernet network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
• Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system (www.crestron.com/calculators
).
Cresnet
Ethernet
Net ID
For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality.
For more details, refer to “Check Network Wiring” which starts on page 29.
The MPC-M10/20/25 can also use high-speed Ethernet for communications between
the device and a control system, computer, digital media server and other IP-based
devices.
For information on connecting Ethernet devices in a Crestron system, refer to the
latest version of the Crestron e-Control
available for download from the Crestron website (www.crestron.com/manuals
Reference Guide (Doc. 6052), which is
).
Identity Code
The Net ID of the MPC-M10/20/25 has been factory set to 02. This Net ID is defined
as the “Master” control system. The Net IDs of multiple MPC-M10/20/25 devices in
the same system must be unique; this means there will be a master/slave relationship
between units (only the Net ID of the master will be left at 02). Net IDs are changed
from a personal computer (PC) via Crestron Toolbox™ (refer to “Establishing
Communication” which starts on page 25).
When setting the Net ID, consider the following:
• The Net ID of each unit must match an ID code specified in the SIMPL™
Windows
• Each network device must have a unique Net ID.
program.
For more details, refer to the Crestron Toolbox help file.
IP ID
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 15
The IP ID is set within the MPC-M10/20/25’s table using Crestron Toolbox. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple MPC-M10/20/25 devices in the same system must be unique.
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Page 20
Media Presentation Controller Crestron MPC-M10/20/25
Supplied Hardware
The hardware supplied with the MPC-M10/20/25 is listed in the following table.
Supplied Hardware for the MPC-M10/20/25
DESCRIPTION PART NUMBER QUANTITY
Mounting Plate with Ground Wire 4506280 1
Button Identification Labels, Sources, 100 4509400 1
Button Identification Labels, Actions, 100 4509402 1
Screws, 06-32 x 3/4”, Combo Head 2009211 4
Screws, 04-40 x 1/4”, Pan, Phil 2007156 2
Screws, 04-40 x 1/2”, Btn Head 2021395 4
Prod Tool, 1/16” Allen Wrench, L-Key 2022867 1
Installation
The following tools are required for installation of an MPC-M10/20/25:
• Standard 3-gang electrical box (not included)
• Philips screwdriver
• 1/16” Allen wrench (included)
After the wiring has been installed and verified, use the following procedure to
install the MPC-M10/20/25 in a standard, 3-gang electrical box.
1. Turn system power OFF.
2. Use the four included 06-32 x3/4” screws to attach the mounting plate to the
electrical box.
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Crestron MPC-M10/20/25 Media Presentation Controller
Attach the Mounting Plate
Ground Wire
Mounting Plate
Screws (4) 06-32 x 3/4"
(2009211)
3. The ground wire from the mounting plate must be attached to an earth
ground.
NOTE: Ensure the unit is properly grounded.
4. Attach cables to the rear of the MPC-M10/20/25.
5. Use the two included 04-40 x 1/4” screws to attach the MPC-M10/20/25 to
the mounting plate.
CAUTION: Excess wire that is pinched between the MPC-M10/20/25 and the
electrical box could short out. Make sure that all excess wire is completely
inside the electrical box and not between the box and the MPC-M10/20/25.
(4506280)
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Media Presentation Controller Crestron MPC-M10/20/25
Attach the MPC-M10/20/25
Label
Holders (3)
Button
Label
Screws (2) 04-40 x 1/4"
(2007156)
6. Attach the three label holders by placing them over their respective slots
and sliding them downward into position.
7. Attach the included labels in the appropriate positions on the
MPC-M10/20/25.
8. Perform any necessary programming using the COMPUTER (USB)
connection prior to attaching the front panel of the MPC-M10/20/25.
(Programming can also be performed via the LAN port.)
9. Use the four included 04/40 x 1/2” screws and the included 1/16” Allen
wrench to attach the front panel to the MPC-M10/20/25.
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Crestron MPC-M10/20/25 Media Presentation Controller
Attach the Front Panel (MPC-M25 Shown)
Connect the Device
Screws (4) 04-40 x 1/2"
(2021395)
Hardware Hookup
Make the necessary connections as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 15 before attaching the 4-position
terminal block connector. Apply power after all connections have been made.
When making connections to the MPC-M10/20/25, note the following:
• Use Crestron power supplies for Crestron equipment.
• The included cable cannot be extended.
NOTE: When connecting the included power supply to the NET connector on the
unit, make sure the lead with the white stripes goes to the terminal marked 24. The
other lead goes to the terminal marked G.
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Media Presentation Controller Crestron MPC-M10/20/25
Hardware Connections for the MPC-M10/20/25 (Front View of MPC-M25 Shown)
COMPUTER
(behind front cover):
To USB Computer
Console Port
Hardware Connections for the MPC-M10/20/25 (Rear View of MPC-M25 Shown)
NET:
To any Cresnet
Network Device
COM:
To any RS-232
Device
LAN:
10/100Base-T Ethenet
to LAN or Web
IR:
To IRP2 or Serial
Devices
INPUTS:
From Digital or
Analog Devices
INPUT Connections
RELAYS:
To Controllable
Devices
Depending on the application, the MPC-M10/20/25 INPUTS can be wired multiple
ways. Refer to the following diagrams when wiring INPUTS.
WARNING: Incorrect wiring may damage the MPC-M10/20/25.
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Crestron MPC-M10/20/25 Media Presentation Controller
NOTE: The settings for the pull-up resistor are specified in the SIMPL Windows
program. For more information, refer to the SIMPL Windows help file.
Input Wiring Diagrams – Digital Input Function
Detecting a contact
closure from a
switch or relay
1 2 3 4 G
Digital Input
Pull-up Resistor:
Enabled
Input Wiring Diagrams – Analog Input Function
Reading a voltage
from an analog
source
Detecting a contact
voltage from a
switch or relay
1 2 3 4 G
Digital Input
Pull-up Resistor:
Disabled
Reading
resistance of a
potentiometer
+
24 VDC Max
-
+
10 VDC
-
1 2 3 4 G
Analog Input
Pull-up Resistor:
Enabled
Label the Buttons
1 2 3 4 G
Analog Input
Pull-up Resistor:
Disabled
Optional custom engraved labels for the MPC-M10/20/25 can be ordered separately
by using Crestron Engraver software, available from the Crestron website
(www.crestron.com
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 21
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Media Presentation Controller Crestron MPC-M10/20/25
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Configuration Manager
Crestron has developed an assortment of Windows-based software tools to develop
a Cresnet system. You can create a program to control the MPC-M10/20/25 control
system using the Crestron programming tools SystemBuilder or SIMPL Windows.
For the minimum recommended software versions, visit the Version Tracker page of
the Crestron website (www.crestron.com/versiontracker).
Programming with Crestron SystemBuilder
The MPC Wizard in Crestron SystemBuilder is the easiest method of programming
the MPC-M10/20/25. For additional details, download SystemBuilder from the
Crestron website and examine the extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the MPC-M10/20/25, it is
recommended to use SystemBuilder for configuring a system.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
• To incorporate the MPC-M10/20/25 into the system, drag the
MPC-M10/20/25 from the Control Systems folder of the Device Library
and drop it in the System Views.
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Crestron MPC-M10/20/25 Media Presentation Controller
Locating the MPC-M10/20/25 in the Device Library
Program Manager
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols.
The symbol can be viewed by double clicking on the icon or dragging it into Detail
View. Each signal in the symbol is described in the SIMPL Windows help file (F1).
Pushbutton Programming
The hard pushbuttons and the five-way thumbpad (MPC-M20 and MPC-M25 only)
are programmable and can provide tactile control of many functions such as audio
volume, channel selection, OSM navigation or even pan/tilt cameras. Refer to the
following illustration for their assigned join numbers. A description for each button
signal is described in the SIMPL Windows help file (F1).
MPC-M10 Pushbutton Layout and Join Assignment
1234
6
7
8
910
5
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Media Presentation Controller Crestron MPC-M10/20/25
MPC-M20 and MPC-M25 Pushbutton Layout and Join Assignment (MPC-M25 Shown)
Up
1
6
11
2
7
12
3
8
45
910
Left
Enter
Right
Down
13
14 15
Example Program
An example program for the MPC-M10/20/25 is available from the Crestron website
(www.crestron.com/exampleprograms).
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Crestron MPC-M10/20/25 Media Presentation Controller
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs or firmware) can be transferred to the control system (and/or device).
Finally, program checks can be performed (such as changing the device ID or
creating an IP table) to ensure proper functioning.
While the next section provides an overview for communication, refer to
“Establishing Communications with the Control System” in the latest version of the
Crestron 2-Series Control Systems Reference Guide (Doc. 6256) for connection
details. If communications cannot be established, refer to “Troubleshooting
Communications” in the same guide.
Establishing Communication
Use Crestron Toolbox for communicating with the MPC-M10/20/25; refer to the
Crestron Toolbox help file for details. There are two methods of communication.
USB
NOTE: Required for initial setup of Ethernet parameters.
USB Communication
PC Running
Crestron Toolbox
• The COMPUTER port on the MPC-M10/20/25 connects to the USB port
on the PC via a Type A to Type B USB cable (not included).
• Use the Address Book in Crestron Toolbox to create an entry using the
expected communication protocol (USB). When multiple USB devices are
connected, identify the MPC-M10/20/25 by entering (for example)
“MPC-M10” in the Model textbox, the unit’s serial number in the Serial
textbox or the unit’s hostname in the Hostname textbox. The hostname can
be found in the “System Info” window in the section marked Ethernet
however, communications must be established in order to see this
information in the “System Info” window.
• Display the MPC-M10/20/25’s “System Info” window (click the
icon); communications are confirmed when the device information is
displayed.
USB
MPC-M10/20/25
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Media Presentation Controller Crestron MPC-M10/20/25
TCP/IP
Ethernet Communication
PC Running
Crestron Toolbox
• Establish USB communication between MPC-M10/20/25 and PC.
• Enter the IP address, IP mask and default router of the MPC-M10/20/25 via
the Crestron Toolbox (Functions | Ethernet Addressing); otherwise enable
DHCP.
• Confirm Ethernet connections between MPC-M10/20/25 and PC. If
connecting through a hub or router, use CAT5 straight through cables with
8-pin RJ-45 connectors. Alternatively, use a CAT5 crossover cable to
connect the two LAN ports directly without using a hub or router.
• Use the Address Book in Crestron Toolbox to create an entry for the
MPC-M10/20/25 with the MPC-M10/20/25’s TCP/IP communication
parameters.
• Display the “System Info” window (click the
MPC-M10/20/25 entry.
• Use Crestron Toolbox to create the MPC-M10/20/25 IP table.
Ethernet
MPC-M10/20/25
icon) and select the
SIMPL Windows
Firmware
Select Functions | IP Table Setup. ⇒
⇒ ⇒ Either add, modify, or delete entries in the IP table. The
MPC-M10/20/25 can have multiple IP table entries.
A defined IP table can be saved to a file or sent to the device.
• When using the MPC-M10/20/25 as a “slave”, edit the “master” control
system’s IP table to include an entry for the MPC-M10/20/25. The entry
should list the MPC-M10/20/25’s IP ID (specified on the
MPC-M10/20/25’s IP table) and its IP address.
Programs and Firmware
Program or firmware files may be distributed from programmers to installers or from
Crestron to dealers. Firmware upgrades are available from the Crestron website as
new features are developed after product releases. One has the option to upload
programs via the programming software or to upload and upgrade via the Crestron
Toolbox. For details on uploading and upgrading, refer to the SIMPL Windows help
file or the Crestron Toolbox help file.
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
Check the Crestron website to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
Upgrade MPC-M10/20/25 firmware via Crestron Toolbox.
• Establish communication with the MPC-M10/20/25 and display the
“System Info” window.
• Select Functions | Firmware… to upgrade the MPC-M10/20/25 firmware.
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Crestron MPC-M10/20/25 Media Presentation Controller
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MPC-M10/20/25 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Unexpected
response from
control system.
Top left LED on
front panel is lit
but no response
from device.
Compilation error
RLCMCVT166 &
RLCMCVT177.
System locks up. Various.
Cresnet device
does not respond.
Improper Net ID used.
A/V system device
does not respond.
Device does not
function.
Network devices are not
communicating with the
control system.
Power has been applied
but no program has
been loaded.
Poor analog versus
serial signal definition in
the SIMPL Windows
program.
Device not wired
correctly.
Used wrong IR port.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Power supply wires not
connected properly.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use SIMPL Windows or
Crestron Toolbox to load the
program.
Confirm properly defined
signal definition in the
program.
Press SW-R (behind front
cover) and
the same time to bypass
program and communicate
directly with the processor.
Refer to “Troubleshooting
Communications” in the latest
version of the Crestron
2-Series Control Systems
Reference Guide (Doc. 6256)
for more details.
Verify Cresnet wiring.
Verify that device ID matches
Net ID in the program.
Verify that proper IR port is
defined.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Verify power supply lead with
white stripes is connected to
NET connector terminal
marked
should be connected to the
terminal marked
HW-R buttons at
24. The other lead
G.
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Media Presentation Controller Crestron MPC-M10/20/25
NOTE: If communication cannot be established or the control system is locked up,
refer to “Troubleshooting Communications” in the latest version of the Crestron
2-Series Control Systems Reference Guide (Doc. 6256).
NOTE: Passthrough mode enables Toolbox access to any serial controlled device
on the network. This aids in troubleshooting by allowing direct communication
between the PC and a network device (effectively “passing through” the
MPC-M10/20/25). For information pertaining to Passthrough mode, refer to
“Passthrough Mode” in the latest version of the Crestron 2-Series Control Systems
Reference Guide (Doc. 6256)
System Monitor
The System Monitor allows you to reload firmware into the MPC-M10/20/25 in the
event that you cannot load the firmware in the normal mode.
If the system does not function, perform the following procedure:
1. Disconnect all Crestron USB devices from the computer.
2. On the MPC-M10/20/25, press and release the HW-R button.
3. Press and release the SW-R button three times.
4. Connect to the PC using a USB cable.
NOTE: If your PC does not have the USB driver installed, after connecting the
MPC-M10/20/25 to the PC using the USB cable, you will see a dialog box on your
PC screen asking you to install the USB driver. For instructions on how to install the
USB driver, refer to the Crestron Toolbox help file.
5. Open Toolbox and start the Text Console (click the icon). Then, click
on the Address Book icon in the lower left corner of the window to open
the “Address Book” window.
6. In the “Address Book” window, click the Add Entry button and give the
new entry a name (e.g. “System Monitor”).
7. Click the arrow next to the Device Type drop-down list. A “Warning”
window will open to inform you that this is an advanced feature. Click
Okay, then select 2-Series Control System Monitor from the drop-down
list. Make sure to choose USB as the Connection Type, then click OK. The
following text will appear in the bottom right corner of the “Text Console”
window:
usb;device 2SeriesCtrlSystemMonitor
The following text will appear in Toolbox:
MONITOR>
8. At the Toolbox prompt, type erase and press Enter. The following text
will appear in Toolbox:
Erasing
->25%->50%->75%->100%
Done
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Crestron MPC-M10/20/25 Media Presentation Controller
9. Click the icon and select Firmware… to open the “Firmware”
window, then click Browse.
10. Find and select the correct firmware file (.CUZ or .zip) and click Open.
11. In the “Firmware” window, click Send. You will see a “Confirmation”
window asking if you have selected the right file. Click OK and you will
see the “File Transfer” window.
12. When file transfer is completed, a window asking you to re-connect
appears. Click Okay, then close the “Firmware” window and re-connect
using the normal Address Book entry.
Check Network Wiring
Use the Right Wire
Calculate Power
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisychained on the run, the Cresnet power usage of each network unit to be daisychained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))
P = Cresnet power usage of entire run (or chain)
2
2
L <
40,000
Where:
R x P
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet.
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 29
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Media Presentation Controller Crestron MPC-M10/20/25
Strip and Tin Wire
Add Hubs
When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of
Cresnet cable exceeds 3000 feet (914 meters).
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Crestron e-Control Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp
users will need to establish a user account to fully benefit from all available features.
) to ask questions about Crestron products. First-time
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the MPC-M10/20/25, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
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Crestron MPC-M10/20/25 Media Presentation Controller
Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPUs on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, internet or web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading
or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or
any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the
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If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire
agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
Operations & Installation Guide – DOC. 6701C Media Presentation Controller: MPC-M10/20/25 • 31
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Media Presentation Controller Crestron MPC-M10/20/25
If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials
and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this
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Submissions. Should you decide to transmit to Crestron’s website by any means or by any media any materials or other
information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as
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same.
Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove
or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles.
Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal
courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not
apply to this Agreement.
CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
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Crestron MPC-M10/20/25 Media Presentation Controller
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows 95/98/Me/XP/Vista/7 and Windows NT/2000 are trademarks of Microsoft Corporation.
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Crestron Electronics, Inc. Operations & Installation Guide – DOC. 6701C
15 Volvo Drive Rockleigh, NJ 07647 (2021551)
Tel: 888.CRESTRON 07.10
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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