Creative DSI V.92 User Manual

User’s Manual

Broadxent DSI V.92 PCI DI3631

Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology Ltd. The
software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against
the law to copy the software on any other medium except as specif ically allo wed in the license agreement. The licensee may make one copy of the softw are for backup purposes.
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without
the written permission of Broadxent Inc.

Copyright © 2001 by Broadxent Inc. All rights reserved.
Version 1.0

November 2001
IBM is a registered trademark of International Business Machines Corporation.
Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft Corporation.
All other products are trademarks or registered trademarks of their respective owners.

Contents

Introduction

Before You Begin .......................................................................................i

Recording Model and Serial Numbers .................................................. i

Checking System Requirements ......................................................... i

Document Conventions..................................................................... ii

1 About Your Modem

Jacks .................................................................................................... 1-1

2 Installing Hardware

Installation Steps ................................................................................... 2-1

Step 1: Prepare your computer ...................................................... 2-1

Step 2: Insert the modem card ...................................................... 2-2

Step 3: Connect to power supply .................................................... 2-2

3 Installing and Testing Modem Drivers

Installing the Modem Driver in Windows 95............................................... 3-2

Testing the Installation in Windows 95...................................................... 3-5

Installing the Modem Driver in Windows 98/98SE ......................................3-6

Testing the Installation in Windows 98/98SE ............................................. 3-8

Installing the Modem Driver in Windows 2000 ...........................................3-9

Testing the Installation in Windows 2000 ................................................ 3-11

Installing the Modem Driver in Windows Me ............................................ 3-12

Testing the Installation in Windows Me ................................................... 3-14

Installing the Modem Driver in Windows XP............................................. 3-15

Testing the Installation in Windows XP.................................................... 3-18

4 Uninstalling Modem Drivers

Uninstalling the Modem in Windows 95.....................................................4-2

Uninstalling the Modem in Windows 98/98SE ............................................ 4-3

Uninstalling the Modem in Windows 2000 ................................................. 4-4

Uninstalling the Modem in Windows Me ....................................................4-5

Uninstalling the Modem in Windows XP.....................................................4-6

5 Modem Features

Plug and Play ............................................................................... 5-1

Faxes .......................................................................................... 5-1

Internet Access ............................................................................ 5-1

Answering Machine ....................................................................... 5-1

Video Conferencing ....................................................................... 5-2

QuickConnect ............................................................................... 5-2

PCM Upstream.............................................................................. 5-2

V.44 Data

Compression .............................................................................. 5-2

Modem-on-Hold............................................................................ 5-3

Using Modem-on-Hold............................................................ 5-3

Appendixes

A General Specifications

Plug and Play ........................................................................A-1

Data Features .......................................................................A-2

Fax Features .........................................................................A-3

Voice Features ......................................................................A-3

Video Conferencing Support.................................................... A-3

B Troubleshooting

Problems With Your Modem.....................................................................B-1

Resolving Conflicts in Windows 95/98/

98SE/ME .................................................................................... B-4

Resolving Conflicts in Windows 2000/XP .......................................... B-5

C Service and Warranty Information

Product Return ......................................................................................C-1

Tech Support......................................................................................... C-2

Warranty Information.............................................................................C-3

Introduction

Introduction

Before You Begin

Recording Model and Serial Numbers

Checking System Requirements

This section contains information you should know about before using this manual.
Read the information carefully before proceeding further.

You r modem card has a model number and a serial number. After removing the
modem card from its packaging, write down its model and serial numbers for future
reference. You will need to quote these numbers when contacting our Technical
Support office.

The following are the minimum system requirements:

❑ Available PCI 2.1 compliant slot
❑ 133 MHz or faster Pentium
❑ 25 MB of free hard disk space
❑ 16 MB RAM on motherboard (32 MB recommended)
❑ Microsoft

Windows 2000, Windows Millennium Edition (Me) or Windows XP

❑ CD-ROM drive for modem and communication software installation
❑ An audio card for video conferencing.

®

Windows® 95, Windows 98, Windows 98 Second Edition (SE),

®

IBM® compatible PC or AMD® K series, or higher

i

Document Conventions

This manual uses the following conventions to help you locate and identify the
information that you need.

Table i: Document conventions

Text Element Use

This notepad icon indicates information that is of
particular importance and should be considered
before continuing.

This alarm clock icon indicates that failure to adere
to directions may result in loss of data or damage
to your system.

The warning sign indicates that failure to adhere to
directions may result in bodily harm or life­threatening situations.

ii

11

About Your Modem

About Your Modem

Figure 1-1 The jacks on your modem card.

Telephone Line Jack

The Telephone Line jack allows
you to connect to a telephone
line for data transmission and
document faxing.

Rear Panel

Phone Jack

The Phone jack allows you to
connect a telephone to the
card. This jack may differ in
certain countries.

This chapter helps you locate and identify the components of your modem.

Jacks

• Place the modem in front of
you as you go through this
chapter. This will help you
identify the various
components on your card.

• If you encounter a hardware
conflict while connecting a
Plug and Play device, refer to
Table A-1 on page A-1 for a
list of available Plug and Play
resources.

Jacks are one-hole connecting interfaces on your modem card. They allow you to
attach other devices to your card. The jacks on your modem card can be seen in
Figure 1-1.

About Your Modem 1-1

2

Installing Hardware

Installing Hardware

Figure 2-1 Removing a metal plate

PCI slot

ISA slot

Installation Steps

Step 1: Prepare your computer

Turn off the main power
supply and disconnect your
computer’s power cord.
Systems using an ATX power
supply unit with soft power
off may still be powering the
PCI slot. This can damage
your modem card when it is
inserted into the slot.

1. Turn off your computer and all peripheral devices.

2. Touch a metal plate on your computer to ground yourself and to discharge any
static electricity, and then unplug the power cord from the wall outlet.

3. Remove your computer casing.

4. Remove the metal bracket from an unused PCI slot as shown in Figure 2-1. Put
the screw aside for use later.

Installing Hardware 2-1

Step 2: Insert the modem card

Do not force the modem card
into the slot. Make sure that
the gold finger PCI connector
on the modem card is aligned
with the PCI bus connector
on the motherboard before
you insert the card into the
PCI expansion slot.
If it does not fit properly,
gently remove it and try

again

.

1. Align the modem card with the PCI slot and press the card gently but firmly into
the slot as shown in Figure 2-2.

2

Unused brackets

1

PCI
slot

ISA slot

Figure 2-2 Aligning the card against the slot.

2. Secure the modem card with the screw you had placed aside earlier.

Step 3: Connect to power supply

1. Replace the computer casing.

2. Plug the power cord back into the wall outlet, and then turn on the computer.

To install drivers, refer to “Installing and Testing Modem Drivers” on page 3-1.

Installing Hardware 2-2

Step 4: Connect to
the telephone line

1. Locate the most convenient telephone wall outlet.

2. If a phone is already connected to it, unplug the telephone cable from the wall
outlet.

3. Connect the telephone cable from the telephone to the Phone jack of the modem.

Telephon e Line
jack

To telephone
line wall outlet

Telephone
cable
(provided)

Modem card

Phone jack

Figure 2-3 Connecting the telephone line to your modem.

4. Connect one end of the telephone cable (provided) to the wall outlet and the
other end to the Telephone Line jack of the modem.

Installing Hardware 2-3

Notes on
Telephone Lines

To ensure that the modem works properly, know that:

❑ Your modem cannot be used on “party lines”, nor can it be used on toll or

coin-operated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.

❑ This modem is intended for use on an analog telephone line, also called a

POTS (Plain Old Telephone Service) line. This modem cannot be connected
directly to a digital telephone line, such as those commonly found in
businesses.
Either obtain an analog line or an analog converter compatible with the
telephone line you are using.

Installing Hardware 2-4

3

Installing and Testing Modem Drivers

Installing and Testing Modem Drivers

This chapter is organized as follows:

❑ Installing the Modem Driver in Windows 95
❑ Testing the Installation in Windows 95
❑ Installing the Modem Driver in Windows 98/98SE
❑ Testing the Installation in Windows 98/98SE
❑ Installing the Modem Driver in Windows 2000
❑ Testing the Installation in Windows 2000
❑ Installing the Modem Driver in Windows Me
❑ Testing the Installation in Windows Me
❑ Installing the Modem Driver in Windows XP
❑ Testing the Installation in Windows XP

Installing and Testing Modem Drivers 3-1

Installing the

Figure 3-1

Figure 3-2

Modem Driver in
Windows 95

1. Turn on your computer to allow the operating
system to detect the modem.

2. When the dialog box similar to Figure 3-1
appears, insert the Installation CD into your
CD-ROM drive and then click the

3. When the dialog box similar to Figure 3-2
appears, click the

Other Locations

Next

button.

button.

Installing and Testing Modem Drivers 3-2