Cradlepoint IBR650 User Manual

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Revision

Date

Description

Author

1.0

Sept. 13, 2011

Initial release for Firmware version 3.3.0

Jeremy Cramer

Preface

CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes.

Manual Revisions

Trademarks

CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other countries. All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies.

by CradlePoint, Inc.

`

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Table of Contents

1 INTRODUCTION ................................................................ 3

1.1 PACKAGE CONTENTS ............................................................. 3

1.2 SYSTEM REQUIREMENTS......................................................... 3

1.3 IBR650 OVERVIEW .............................................................. 3

2 HARDWARE OVERVIEW .................................................... 5

2.1 PORTS, LEDS, AND SWITCHES ................................................. 6

2.2 MOUNTING BRACKET .......................................................... 10

3 QUICK START .................................................................. 13

3.1 BASIC SETUP ...................................................................... 13

3.2 COMMON PROBLEMS .......................................................... 15

4 WEB INTERFACE -- ESSENTIALS ........................................ 16

4.1 ADMINISTRATOR LOGIN ....................................................... 17

4.2 GETTING STARTED – FIRST TIME SETUP ................................... 19

4.3 QUICK LINKS ...................................................................... 21

4.4 BASIC MODE VS. ADVANCED MODE ....................................... 22

4.5 NETWORK SETTINGS VS. INTERNET ......................................... 23

5 STATUS ........................................................................... 24

5.1 CLIENT LIST........................................................................ 25

5.2 DASHBOARD ...................................................................... 26

5.3 GPS ................................................................................. 29

5.4 GRE TUNNELS (ADVANCED MODE ONLY) ................................ 30

5.5 INTERNET CONNECTIONS ...................................................... 31

5.6 STATISTICS ......................................................................... 35

5.7 SYSTEM LOGS..................................................................... 36

5.8 VPN TUNNELS (ADVANCED MODE ONLY) ............................... 37

6 NETWORK SETTINGS ....................................................... 38

6.1 CONTENT FILTERING ............................................................ 39

6.2 DHCP SERVER (ADVANCED MODE ONLY) ............................... 42

6.3 DNS (ADVANCED MODE ONLY)............................................. 43

6.4 FIREWALL (ADVANCED MODE ONLY) ...................................... 46

6.5 LOCAL NETWORKS .............................................................. 51

6.6 ROUTING (ADVANCED MODE ONLY) ....................................... 61

6.7 WIPIPE QOS (ADVANCED MODE ONLY) .................................. 62

7 INTERNET ........................................................................ 66

7.1 CONNECTION MANAGER ...................................................... 67

7.2 DATA USAGE (ADVANCED MODE ONLY) ................................. 70

7.3 ETHERNET MANAGER .......................................................... 75

7.4 GRE TUNNELS (ADVANCED MODE ONLY) ................................ 77

7.5 LOAD BALANCE (ADVANCED MODE ONLY) ............................... 80

7.6 MODEM SETTINGS .............................................................. 81

7.7 VPN TUNNELS (ADVANCED MODE ONLY) ............................... 87

8 SYSTEM SETTINGS ........................................................... 97

8.1 ADMINISTRATION ............................................................... 98

8.2 DEVICE ALERTS (ADVANCED MODE ONLY) ............................. 105

8.3 GPIO CONNECTOR ........................................................... 107

`

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

8.4 MANAGED SERVICES (ADVANCED MODE ONLY) ASK YOUR

CRADLEPOINT SALES REPRESENTATIVE FOR DETAILS ........... 109

8.5 SYSTEM CONTROL ............................................................. 110

8.6 SYSTEM SOFTWARE ........................................................... 111

9 GLOSSARY..................................................................... 112

10 APPENDIX ................................................................... 126

10.1 PRODUCT INFORMATION AND SAFETY GUIDE ....................... 126

10.2 SPECIFICATIONS .............................................................. 128

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

1 INTRODUCTION

1.1 Package Contents

 CradlePoint COR: Integrated Broadband Router (IBR650) with embedded high-speed 3G EV-DO rev A modem  Two external 3G EV-DO modem antennas  AC power adapter (12V, 1.5A)  Mounting Hardware  Quick Start Guide

1.2 System Requirements

 Either an active subscription for the embedded 3G EV-DO modem or an Ethernet-based modem.  Windows 2000/XP/7, Mac OS X, or Linux Computer.  Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.

1.3 IBR650 Overview

COR: THE HEART OF YOUR M2M NETWORK

 For use in business critical high-availability installations such as ATMs, Kiosks, Surveillance, Vehicles, etc. that

require 24x7 connectivity

 Increase your network availability with WiPipe™-powered automatic failover/failback internal functionality  Supports both wireless and wired Internet connections (two Ethernet ports for either LAN/LAN or WAN/LAN)  Secure IPSec VPN (5 concurrent sessions maximum)  Centralize the administration and monitoring of distributed routers using WiPipe Central.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

ADDITIONAL FEATURES

 Standardized platform and centralized remote management  Built-in GPS  IP passthrough  Up to 5 concurrent VPN endpoint sessions  Compatible with Cisco, Juniper, SonicWall, and other VPN termination systems  Establish continuous uptime with optimum total cost of ownership for broad deployment  Simple to install, configure and maintain with minimal impact on IT  Virtual LAN capabilities  Data Usage section that allows users to track and manage modem use relative to data plans  NAT-less routing  VPN NAT traversal

The CradlePoint IBR650E is a highly-featured, compact and robust router designed for deployment in critical business and enterprise applications that require 24x7 connectivity via Ethernet. The router features a built-in high-speed 3G EVDO modem as well as support for wired networks such as DSL or Cable. With its compact size, sleek metal case and mounting bracket, and external Cellular antennas the IBR650E is ideal for use in high-availability portable or fixed applications (ATM, kiosk, surveillance, vehicle). With failover/failback capability, the IBR650E supports wired and wireless internet.

The router increases internet availability and business continuity by detecting network failures and seamlessly switching over to the other network(s). It is also ideal for deployment as a primary connection solution where wired internet is not available. The IBR650E provides secure and reliable VPN functionality, allowing users to create, manage, and terminate up to 5 concurrent IPSec VPN sessions. It allows for secure access to company networks for enterprise applications and provides a secure way to transmit sensitive data to and from a remote site.

1.3.1 WiPipe Central CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates

of deployed routers like the IBR650. WiPipe Central drastically simplifies router administration for businesses using multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

2 HARDWARE OVERVIEW

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

2.1 Ports, LEDs, and Switches

Power 12VDC: The power connector includes two pins for power and two pins for GPIO (General Purpose Input/Output) functionality. The included power adapter, however, only connects to the power pins. You will need a separate adapter for GPIO functionality.

Reset: You can return your router to factory default settings by pressing and holding the Reset button. This button is recessed, so it requires a pointed object such as a paper clip

to press. Press and hold for 10 seconds to initiate reset.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Ethernet Ports: By default, the IBR650 has one WAN (Wide Area Network—your internet source) port and one LAN (Local Area Network) port. Each of these ports can be reconfigured, however, if you need two LAN or two WAN Ethernet ports.

Ethernet LED:

 Solid Green – connected  Blinking Green – data transfer activity

Micro USB: This port can be used to attach a direct firmware upgrade to enable manual firmware upgrades if necessary.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Modem Antennas: The IBR650 comes with two modem antennas to enhance reception for the embedded modem. These antennas are simple to attach and adjust.

Power On/Off:

 I = On  O = Off

Power LED:

 Blue = On  No light = Off

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Factory reset button detected

ATTN and modem LEDs blink amber

twice

Error during USB firmware

upgrade

ATTN and modem LEDs blink red

ATTN LED:

 Used with Modem LED for additional LED indications below.

Modem LED:

 Green = On and operating normally  Blinking Green = Connecting  Amber = Not available (idle, for example)  Blinking Amber = Cellular data connection error  No light = Off

Additional LED Indications:

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

2.2 Mounting Bracket

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

2.2.1 Attaching the IBR650 to the Mounting Bracket

1) Attach the bracket to the wall or other surface with screws.

NOTE: Screws are not provided because the type of screw required depends on the mounting surface.

2) Place the router‘s edge against the bottom of the bracket.

3) Press the router down firmly, then push it inside the bracket. It should latch.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

2.2.2 Removing the IBR650 from the Mounting Bracket From the top of the bracket, press down firmly on the router using your thumb(s) and pull the device out.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

3 QUICK START

3.1 Basic Setup

1. Attach the modem antennas.

2. Plug the power supply into an electrical outlet and connect it to the IBR650.

3. Make sure the power is switched on.

O = OFF I = ON

3.1.1 Activate Your Modem A wireless broadband data plan must be added to your IBR650. Wireless broadband data plans are available from

wireless carriers such as Sprint and Verizon. A new line of service can be added or a data plan can be transferred from an existing account. You will need the ESN number from your product label on your router to add or transfer a line of service.

After adding a data plan to the modem, the modem may need to be activated. To activate the modem:

1. Log in to the IBR650 administration pages (see Accessing the Administration Pages).

2. Select Internet from the top navigation bar and Modem Settings from the dropdown menu (Internet → Modem Settings).

3. Find and select the CradlePoint modem.

4. Click Update/Activate.

5. Click Activate in the popup.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

3.1.2 Accessing the Administration Pages For most users the IBR650 Router can be used

immediately without any special configuration changes. Simply connect a computer or similar

device to the router‘s Ethernet LAN port with an

Ethernet cable. If you would like to change your administration password or configure any of the advanced features of the IBR650, you will need to log in to the administration pages:

 Access your router‘s Administrator Login

screen by opening a web browser window and typing ―cp/‖ (your router‘s default hostname) or the IP address ―192.168.0.1‖ into the address bar.

 Enter your Default Password. This password can be found on the

bottom of the IBR650. Then click the LOGIN button.

 When you log in for the first time, you will be automatically directed to

the First Time Setup Wizard. Follow the instructions given with the Wizard or see Getting Started – First Time Setup for more information about using the First Time Setup Wizard.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

3.2 Common Problems

Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your other questions.

3.2.1 You are Connected to the Router but Cannot Connect to the Internet

Make sure that you have an active data plan and that your modem has been activated. A wireless broadband data plan

must be added to your IBR650. Wireless broadband data plans are available from wireless carriers such as Sprint and Verizon. A new line of service can be added or a data plan can be transferred from an existing account. You will need the ESN number from your product label on your router to add or transfer a line of service.

After adding a data plan to the modem, you must activate the modem:

1. Log in to the IBR650 administration pages (see Accessing the Administration Pages).

2. Select Internet from the top navigation bar and Modem Settings from the dropdown menu (Internet → Modem Settings).

3. Find and select the CradlePoint modem.

4. Click Update/Activate.

5. Click Activate in the popup.

Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your service provider. Check your signal strength in the Internet section of the Dashboard (Status → Dashboard). If you have a weak signal in your location, contact your service provider.

If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

4 WEB INTERFACE -- ESSENTIALS

The IBR650 has a Web interface for configuration and administration of all features. The interface is organized with a button for toggling between Basic Mode and Advanced Mode and 5 tabs at the top of the screen:

 Getting Started  Status  Network Settings  Internet  System Settings

Web Interface – Essentials contains the following sections to help you more quickly and easy navigate these administration pages:

4.1 Administrator Login

4.2 Getting Started – First Time Setup

4.3 Quick Links

4.4 Basic Mode vs. Advanced Mode

4.5 Network Settings vs. Internet

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

4.1 Administrator Login

To access the administration pages, open a Web browser and type the hostname ―cp/‖ or IP address ―http://192.168.0.1‖ into the address bar. The Administrator Login page will appear.

Log in using your administrator password. Initially, this password can be found on the bottom of the IBR650 unit as the Default Password. This password is also the last eight digits of the unit‘s MAC address.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

You may have changed the administrator password during initial setup using the First Time Setup Wizard. Log in using your personalized administrator password.

If you have forgotten your personalized password, you can reset the IBR650 to factory defaults. When you reset the router, the administrator password will revert back to the Default Password. Press and hold the reset button on the router unit until the lights flash (Approximately 10-15 seconds). You can then log in using the Default Password (found on the bottom of your router).

4.1.1 Router Details

The Administrator Login page includes a section that shows the following Router Details:

 Model Number: IBR650E  Internet Connection: Connected/Disconnected

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

4.2 Getting Started – First Time Setup

1) Open a browser window and type ―cp/‖ or ―192.168.0.1‖ into the address bar. Press enter/return.

2) When prompted for your password, type the eight character Default Password found on the product label on the bottom of the IBR650 (this is also the last 8 digits of the router‘s MAC address).

3) When you log in for the first time, you will be automatically directed to the FIRST TIME

SETUP WIZARD. (Otherwise, go to Getting Started → First Time Setup).

4) CradlePoint recommends that you change the router‘s ADMINISTRATOR PASSWORD, which is used to log in to the administration pages.

5) You can select your TIME ZONE from a dropdown list. (This may be necessary to properly show time in your router log, but typically your router will automatically determine your time zone through your browser.) Click NEXT.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

6) Review your settings and record your administrator password. You will need this password to log in to these administration pages. Move your mouse over the asterisks to reveal the password.

Click APPLY to save the settings and update your router.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

4.3 Quick Links

The CradlePoint logo in the upper left-hand corner of all the administration pages is a link to the Dashboard (Status → Dashboard), which displays fundamental information about the router.

The black bar across the top provides quick access to important information and controls.

Click on the image of four signal bars to open a

―Modem Connection Quality‖ popup window that

shows the strength of your internet signal:

(Internet → Connection Manager) where you can manage your internet sources.

Logout Click to log out of the administration pages.

This links to the Connection Manager

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Getting Started

Status

Network Settings

Internet

System Settings

Basic Mode

First Time Setup

Client List Dashboard GPS Internet

Connections Statistics System Logs

Content Filtering Local Networks

Connection Manager

Ethernet Settings Modem Settings

Administration GPIO Connector System Control System Software

Advanced Mode

(also includes all options in Basic Mode)

GRE Tunnels VPN Tunnels

DHCP Server DNS Firewall Routing WiPipe QoS

Data Usage GRE Tunnels Load Balance VPN Tunnels

Device Alerts Managed Services

4.4 Basic Mode vs. Advanced Mode

For less complex uses, the IBR650 can be controlled within Basic Mode. Clicking on the Basic Mode button switches the complete Web interface to Advanced Mode. Advanced Mode provides several additional features.

The following chart shows the complete list of features found in Basic Mode and found exclusively in Advanced Mode:

MANUAL WILL ASSUME YOU ARE IN ADVANCED MODE.

If an expected feature is missing from the user interface, be sure to check that you are using Advanced Mode.

Since Advanced Mode includes all features found in both modes, ALL REMAINING INSTRUCTIONS IN THIS

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Network Settings tab Internet ―output‖ Network created by IBR650 LAN (Local Area Network)

Internet tab Internet ―input‖ Source for IBR650 WAN (Wide Area Network)

4.5 Network Settings vs. Internet

When using the Web interface, it will be important to pay attention to the difference between the internet source for your IBR650 and the network created by the IBR650. The “Internet” tab broadly refers to the router‘s source of internet, while the “Network Settings” tab broadly refers to the network created by the router.

The following chart highlights this difference:

Examples:

 If you want to change the content filtering settings for the network created by the IBR650, go to the Network

Settings tab.

 If you have multiple internet sources—such as the embedded modem and an Ethernet connection—for which you

would like to set priority levels, go to the Internet tab.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

5 STATUS

The Status tab displays information—no adjustments can be made from within these pages. It provides access to 8 submenu options:

 Client List  Dashboard  GPS  GRE Tunnels  Internet Connections  Statistics  System Logs  VPN Tunnels

(GRE Tunnels and VPN Tunnels: Advanced Mode only)

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

5.1 Client List

The Client List displays the specifications of each device connected to your router.

Wired Clients. For each device using a wired connection to your IBR650, the following information is displayed:

Hostname, IP, and MAC.

Hostname: The name by which each computer or device in a network is known. IP: The ―IP address,‖ or ―Internet Protocol address,‖ specifies a location for each device. MAC: This is the "MAC address", a factory-assigned identifier used to identify a specific attached computer or device.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

5.2 Dashboard

The Dashboard shows fundamental information about your router, divided into the following basic categories:

 Router Information  Internet  Local Networks

For more in-depth information and/or configuration options, click on the Detailed Info link beside the category title. For each category, this links to:

 Router Information: System Settings

→ Administration

 Internet: Internet → Connection

Manager

 Local Networks: Network Settings →

Local Networks

After the initial setup of the router, every time you log in you will automatically be directed to this Dashboard. Also, you can click on the CradlePoint logo in the upper left-hand corner to return to the Dashboard from any page.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Router Information: “Detailed Info‖ links to System Settings → Administration.

 Product: IBR650  Serial: The product serial number.  Firmware: Gives the number of the current firmware version.  Build Date: Year-month-day-hours-minutes-seconds for the most recent firmware upgrade.  CPU Usage: Expressed as a percentage.  Up Time: Total time for current session.  Clock: Current local date and time.

To check for Firmware upgrades, see System Settings → System Software.

Internet: “Detailed Info‖ links to Internet → Connection Manager.

 State: Connected/Disconnected  Signal Strength: Expressed as a percentage. (Signal Strength is not included if Ethernet is the WAN type.)  WAN Type: Ethernet or Modem.  Connected Time: The time the current Internet source (WAN) has been connected.  IP Address  Gateway  DNS Servers

For general configuration options, see Internet → Connection Manager. For more in-depth Internet source configuration options see the appropriate settings page for your WAN type.

 Internet → Ethernet Settings  Internet → Modem Settings

The IP address and gateway describe your active WAN source. For DNS server configuration options, see Network Settings → DNS.

CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0

Local Networks: “Detailed Info‖ links to Network Settings → Local Networks.

 Clients: The number of current clients. For each network, the following information is displayed:

 Network Name: IP Address/Netmask

o Route Mode: NAT (Network Address Translation), Standard (NAT-less), IP Passthrough, or Disabled. o Access: Admin Access, LAN Isolation, UPnP (Universal Plug and Play), and/or DHCP.

To configure a network, see Network Settings → Local Networks.