• Do not pour coffee or hot liquids into
drain pan, as the plastic drain pan will
develop cracks and leaks.
• Drain pan replacement is very expensive.
For ABS Service Call:
Coca-Cola SMILE Service
1-800-241-COKE
2 6 5 3
To order job aid cards contact Coca-Cola Parts: 1-800-638-2653 Part #111099 -or- www.3Wire.com 3Wire Part #1039561
08
Is the cup locator spring
damaged or missing?
09
Is the water deflector in place?
10
Are grabber pads cracked,
loose, worn or torn?
McDonald’s® ABS Basic Daily Cleaning02
Daily MaintenanceATools:
McD APC, Paper Towel, Clean Cloth, Carbonated Water, Clean Paper Napkin,
McD Sanitizer, Sanitizing Bucket, Nylon Nozzle Brush and a Clean Sanitized Cloth.
010203040506
CAUTION: Do not wipe the keypad or LCD displays with solvents or cleaning agents.
Do not use cleansers containing bleaching agents as they usually contain materials that
will discolor the stainless steel. Heavy discoloration should be removed with McD
“No Scratch” Pad. Never use plain steel wool as it will scratch the panel. Do not use a
cleaning cloth, brush or abrasive cleansers on sensors. The cleaning cloth may leave
oily residue on the lens causing a malfunction.
01 Press the red “AUTO/MANUAL”
button to place the ABS unit into
“MANUAL” mode.
02 Loosen the screws (3) that retain
the cup conveyor cover.
03 Remove the conveyor cover and
conveyor assembly. Do not carry
conveyor by cup holder.
04 Remove the grille from the drip
tray and clean with warm soapy
water.
• Inspect the cup locator spring.
05 Pour warm (NOT HOT) water down
drip tray drain. Flush the drip tray
using carbonated water. Hot water
or coffee will crack drip tray.
06 Wipe down the drip tray area,
splash panel and clean any spills
from the machine exterior using
McD APC with a clean cloth.
070809101112
07 Make sure water deflector is
properly installed; this will help
prevent motor failures.
(Order replacement if the
deflector is missing.)
08 Roll the end of the paper napkin into a point and dip into the carbonated
water and wipe both sensors.
CAUTION: Never use a cleaning cloth, brush or abrasive cleansers on sensors.
10 Clean the conveyor assembly using
luke warm soapy water.
• Do not use hot water or place in
dishwasher. Rinse with plain water.
• Reinstall the grille and conveyor
assembly.
11 Prepare sanitize solution by adding one packet of McD Sanitizer to 2 1/2
gallons of lukewarm water in a clean sanitized bucket.
• Remove the nozzle from the dispenser by turning and pulling down.
12 Remove the diffuser from the valve by pulling down. Place the nozzle and
diffuser in the Sanitizer solution.
131415171816
13 Remove collar from diffuser.
• Check to see if syrup deflector
is properly installed.
14 Clean the diffuser and nozzle using the nylon brush. Rinse with lukewarm water.
• Reinstall the diffuser and nozzle. Ensure they are located correctly in the machine.
• Dirty components can cause excess foaming.
To order job aid cards contact Coca-Cola Parts: 1-800-638-2653 Part #111099 -or- www.3Wire.com 3Wire Part #1039561
16 Do not the clean the holes
in the bottom of diffuser.
17 Wipe dirt and dust from the outside of the machine with McD APC solution
and wipe dry with a soft, sanitized cloth.
• Apply McD Stainless Steel Cleaner dressing to all exterior stainless steel
surfaces and wipe dry with a paper towel.
• Drink orders should be cleared before going back to “AUTOMATIC” mode.
18 Press the red “AUTO/MANUAL” button to place the ABS into “AUTO” mode.
McDonald’s® ABS Planned Maintenance03
Monthly MaintenanceATools:
McD Sanitizer, McD APC, Long Handle Nylon
Bristle Brush and a Clean Sanitized Cloth.
010203040506
CAUTION: Do not use sharp objects, metal devices or abrasives on the ice hopper, top cover or agitator disc. Irreparable
damage may result to the units. Do not use any solvents or other cleaning agents because they may attack the plastic material.
01 Turn ABS unit power switch “OFF”.
CAUTION: Unit will agitate if the ABS
is left “ON”.
02 Remove the top cover and set it
aside.
• Remove and discard all the ice from
the hopper. If necessary, pour clean,
potable water slowly into the hopper
to assist in melting the ice.
03 Remove the agitator retainer, disk, and the ice agitator assembly.
• Using McD APC and a long handled nylon bristle brush, clean the interior of the
hopper, top cover, agitator and agitator cover.
04 Rinse all with clean water.
• Prepare sanitize solution by adding one packet of McD Sanitizer to 2 1/2 gallons
of lukewarm water in a clean sanitized bucket.
05 Using McD Sanitizer and a soft,
sanitized cloth, wipe the interior
of the hopper, top cover, agitator,
and agitator cover.
• Reinstall the agitator retainer, disk,
and the ice agitator assembly.
06 Turn manual ice gate switch “OFF”
to relieve pressure on ice gate
cylinder.
070809101112
07 Push the cylinder open to the left.08 Pull the locking pin out and rotate
the ice chute clockwise
approximately 1 inch and pull down
the ice chute.
Quarterly MaintenanceBTools:
Clean the condenser filter (for units with integral water pre-cooler option only).
01 Remove the front lower grille panel.
02 Turn power supply off via the Pre-Cooler power switch.
03 Slide the condenser air filter vertically and remove the unit.
04 Clean the filter using hot water and shake it dry.
05 Reinstall the condenser air filter.
06 Turn power supply “ON”.
07 Reinstall the lower front panel.
handled nylon bristle brush clean
the interior of the ice chute.
• Reinstall ice chute.
Phillips Head Screw Driver.
10 Turn manual ice gate switch “ON”.09 Using McD Sanitizer and long
NOTE: A dirty condenser restricts
airflow that results in excessively
high operating temperatures.
High operating temperatures reduce
machine capacity and shorten
component life. Any bent condenser
fins must be straightened with a fin
comb. Contact your Service Agent
to perform this service.
11 Turn ABS unit power switch “ON”.12 Clear drink orders by pressing
the “UP ARROW” to highlight
orders and pressing enter to
clear orders.
• Refill ice chute.
• Return ABS unit to the “AUTO”
mode by pressing the
“AUTO/MANUAL” button.
To order job aid cards contact Coca-Cola Parts: 1-800-638-2653 Part #111099 -or- www.3Wire.com 3Wire Part #1039561
McDonald’s® ABS Alarms and Troubleshooting04
AAlarm & Warning Messages
When an alarm occurs, press the SILENCE/ALARM button to silence the alarm. Read the display to determine the problem so that the
appropriate corrective action can be taken. LEFT and RIGHT arrows are used to scroll the alarm list and the number of unresolved warnings
and alarms are displayed with direction cues to scroll. Listed below are the Alarm and Warning messages that may appear on the display screen.
MESSAGES
OR CONDITIONS
(X) CUP OUT AT STATION (Y) The cup tube for size (X) is empty at
CLEAR SYRUP SOLD OUTThe clear syrup (SPRITE) is sold out
LOW ICE - REFILL SOONIce level in the ice bin is too low.Refill the ice bin with ice. Press ENTER. Alarms may continue for up to 15 minutes.
CLEAR CUP JAMCup(s) jammed in the conveyor at the cup
NO CUP EXTRACTEDThe gripper did not or could not extract a
TURRET STALLED
CONVEYOR STALLEDCup(s) jammed in the conveyor at the cup
CONVEYOR NOISEAudible noise as conveyor turns.Remove conveyor and clean.
CUP HOLDERSLoose on conveyor belt.Three screws hold the cup holder firm to the conveyor belt. Tighten screws till firm
AIR OR C02 LOW OR OUTC02 supply is low or empty or air
station (Y).
(EMPTY B.I.B.).
extraction position and the conveyor and
turret are unable to operate.
Cup Tubes.Over stacking of cups in cup tubes. Do not fill above the top of the cup tube.
Loose or Missing Hardware.Check each cup tube to insure all hardware is present on the cup tube. Replace any missing
Cups.Cups are packed together and will not separate.
cup from the cup tube.
Grabber Pads.Wet, dry off. If damaged, replace.
C02Check bulk C02 tank, if empty go to back up C02 and turn on.
Cup Tubes.Cup tube fingers are damaged (bent), replace all four fingers.
CupsCups are packed together and will not separate.
Turret unable to rotate clockwise or
counter-clockwise.
extraction position and the conveyor and
turret are unable to operate. Does the
conveyor rotate?
compressor not operating.
EXPLANATIONSOLUTION
Refill the empty cup tube with the correct cup size and then press ENTER to continue dispensing.
Connect a new syrup supply and the ABS unit will continue. If the ENTER button is pressed
before the syrup supply is replenished, automatic operation will resume but only the cup and ice
will be dispensed for this flavor.
Remove all cups from the conveyor cup holders at the EXTRACT POSITION before pressing the
ENTER button. Another cup will be extracted and dispensing will continue.
Cup tube fingers are damaged (bent), replace all four fingers.
Cup tubes not properly mounted. Remove and remount cup tubes.
hardware.
Check cup supply at the extract station and make sure the cups are not stuck. Make sure the
gripper pads are not damaged.
Clear obstruction (lid holder, cup tube or cups). Press ENTER
Remove all cups from the conveyor cup holders at the EXTRACT POSITION before pressing the
ENTER button. Another cup will be extracted and dispensing will continue. Make sure conveyor
is installed correctly. Repair or Replace.
(DO NOT OVERTIGHTEN). Use kit 14461.
Change C02 cylinder or have bulk tank refilled. Check cause not operating and repair.
FLOAT
COKE SMALL PARTS 1-800-241-2653
Ask for Small Parts Department. Part orders less than
To order job aid cards contact Coca-Cola Parts: 1-800-638-2653 Part #111099 -or- www.3Wire.com 3Wire Part #1039561
McDonald’s® ABS Alarms and Troubleshooting04
BD
TroubleshootingCOCA-COLA PHONE FIX
PROBLEMCAUSECORRECTIVE ACTION
GATE DOES NOT OPEN
OR IS SLUGGISH
AGITATOR TURNS
ABS UNIT WILL NOT
ENTER AUTO MODE
BEVERAGES TOO SWEETA. Carbonator not working.
BEVERAGES NOT SWEET
ENOUGH
BEVERAGES NOT COLDA. No ice in hopper.
DRINKS FOAMYA. Nozzle & Syrup diffuser not clean.
C
ABS SYSTEM NOT
COMMUNICATING
ABS UNIT WILL NOT
DISPENSE A DRINK
WITHOUT ICE OR WITH
EXTRA ICE
ABS UNIT IS DISPENSING
THE WRONG SIZE OR
FLAVOR
ABS IS NOT DISPENSING
ONE OR MORE OF A SIZE
OR FLAVOR
ABS NOT PROGRAMMED
FOR BREWED TEA
A. Ice Chute not installed correctly.Reinstall Ice Chute.
A. Out of C02.
B. No POS host cable.
C. Unit appears locked up.
B. No C02 pressure in carbonator.
C. Valve ratio requires adjusting.
D. Plugged filter.
A. Empty B.I.B. container.
B. Valve ratio requires adjusting.
B. Drains plugged and water standing on
coldplate.
C. Master cooling system not cooling.
B. Bulk Coke tank needs to be sanitize.
C. Lower or out of C02.
Reinstall C02
Press Clear, AUTO.
Power off and Restart.
Call for service.
Call for service.
Call for service.
Replace.
Replace.
Call for service.
Fill ice bin.
Clean ice bin and flush drain
with warm water.
Call for service.
Clean and Sanitize.
Clean and Sanitize.
Replace or Switch to Back up.
POS Troubleshooting
• Verify that the ABS unit is in AUTOMATIC MODE. If ABS is in MANUAL MODE,
switch ABS to AUTOMATIC MODE.
• Verify that the ABS unit is enabled in the POS Drink Dispenser setup.
• Verify that POS cable is connected to COM2 on the CCU.
• Verify that the POS cable is connected to the ABS unit.
• Verify all programming is correct.
• Verify that no error messages are displayed on the ABS unit.
• Reboot power to the CCU.
• Reboot power to the ABS unit.
• For no ice, you must have the modifier enabled as “NO”, “W/O”, or “W/OUT”.
• For extra ice, you must have the modifier enabled as “EXTRA” or “XTRA”.
• Make sure that the order in which the flavors and sizes are the same in Flavor Setup
and Size Setup in the Drink dispenser as it is on the ABS System. Coca-Cola will
provide the Flavor Position Guide for POS programming.
• Call your POS vendor for service.
• Verify the Flavor and Size spelling is the same in both the Flavor and Size setup as
it is in the Menu Item Setup.
• Call your POS vendor for service.
• Brewed tea needs to be programmed in position 14 in the POS flavor table.
®
Coca-Cola SMILE Service 1-800-241-COKE
• Ask for Phone Fix to assist in troubleshooting
• Ask for the Small Parts Department to order small parts