Conceptronic C8CHCCTVKITP, C4CHCCTVKITD, C4CHCCTVKIT, C8CHCCTVKITD, C4CHCCTVKITM User's Installation And Operation Manual
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User's installation and operation Manual
Important Safeguards and Warding
Do not place heavy objects on the DVR.
Do not let any solid or liquid fall into or infiltrate the DVR
Please brush printed circuit boards,connectors,fans,machine box and so on regularly.Before the dust
cleaning please switch off the power and unplug it.
Do not disassemble or repair the DVR by yourself.Do not replace the components by yourself.
Environment
Please place and use the DVR between 0℃ and 40℃.Avoid direct sunlight.Stay away from heat source.
Do not install the DVR in the damp environment.
Do not use the DVR in smoky or dusty environment.
Avoid collision or strong fall.
Please insure the DVR level installation in a stable workplace.
Please install in ventilated place.Keep the vent clean.
Use within the rating input and output scope.
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Directory
1 Production Introduction ........................................................................................................................................ 4
1.1 Product overview .......................................................................................................................................... 4
1.2 Main functions .............................................................................................................................................. 4
2 Open-package check and cable connections ................................................................................................... 5
2.1 Open-package check ..................................................................................................................................... 5
2.2 Hard disk installation .................................................................................................................................... 6
2.3 Front panel ................................................................................................................................................. 7
2.5 Rear panel ..................................................................................................................................................... 7
2.6 Audio and video input and output connections ............................................................................................. 7
2.6.1 Video input connections ................................................................................................................ 7
2.6.2 Video output connections and options ........................................................................................ 8
2.6.3 Audio signal input ........................................................................................................................... 8
2.6.4 Audio signal output ......................................................................................................................... 9
PTZ decoder connections .................................................................................................................................... 9
3 Basic operation ...................................................................................................................................................... 9
3.1 Turn on .......................................................................................................................................................... 9
3.1 Turn off ....................................................................................................................................................... 10
3.3 System Login .............................................................................................................................................. 10
3.4 Preview ....................................................................................................................................................... 11
3.5 Desktop shortcut menu................................................................................................................................ 11
3.5.1 Main menu ..................................................................................................................................... 12
3.5.2 Playback ........................................................................................................................................ 12
There are two methods for you to play the video files in the hard disk. ......................................... 12
3.5.3 Record Control .............................................................................................................................. 14
3.5.4 PTZ control ................................................................................................................................. 14
3.5.5 Color setting .................................................................................................................................. 20
3.5.7 Output Adjust ................................................................................................................................. 20
3.5.8 Logout ............................................................................................................................................ 21
4 Main menu ........................................................................................................................................................... 22
4.2 Record ......................................................................................................................................................... 24
4.2.2 Playback ........................................................................................................................................ 25
4.2.3 Backup ........................................................................................................................................... 25
4.3 Alarm Function ........................................................................................................................................... 27
4.3.1 Motion Detect ................................................................................................................................ 27
4.3.2 Video Blind .................................................................................................................................... 30
4.3.3 Video Loss ..................................................................................................................................... 31
4.3.4 Abnormal ........................................................................................................................................ 32
4.4 System setup ............................................................................................................................................... 33
4.4.1 General .......................................................................................................................................... 33
4.4.2 Encode setup ................................................................................................................................ 34
4.4.3 Network setup ............................................................................................................................... 36
4.4.4 NetService ..................................................................................................................................... 37
【Enable】Click Enable,then all settings will be available .............................................................................. 41
4.4.5 GUI Display ................................................................................................................................... 43
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4.4.6 PTZ device /RS485 device ......................................................................................................... 44
4.4.7 Tour ................................................................................................................................................. 45
4.4.8 Channel manage .......................................................................................................................... 46
4.5 Advanced..................................................................................................................................................... 51
4.5.1 HDD Manage ................................................................................................................................ 51
4.5.2 Account .......................................................................................................................................... 51
4.5.3 Online user .................................................................................................................................... 54
4.5.4 Output adjust ................................................................................................................................. 55
4.5.5 Auto Maintain ................................................................................................................................ 55
4.5.6 Restore ........................................................................................................................................... 55
4.5.7 Upgrade ......................................................................................................................................... 56
4.5.9 Import / Export............................................................................................................................ 56
4.6 Info .............................................................................................................................................................. 57
4.6.1 HDD info ........................................................................................................................................ 57
4.6.2 BPS................................................................................................................................................. 58
4.6.3 LOG ................................................................................................................................................ 58
4.6.4 Version ........................................................................................................................................... 59
4.7 Shut down system ....................................................................................................................................... 59
Chapter 5: Cloud Technology Basic Operation .................................................................................................. 60
6 FAQ and maintenance ....................................................................................................................................... 65
6.1 FAQ ............................................................................................................................................................. 65
6.2 Maintenance ............................................................................................................................................. 71
Appendix 1.Remote controller operation（Optional） ..................................................................................... 72
Appendix 2.Mouse operation（optional） .......................................................................................................... 73
Appendix 3.Hard disk capability calculation ....................................................................................................... 74
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1 Production Introduction
1.1 Product overview
The series DVR is designed specifically for security and defence field which is an outstanding digital
surveillance product. It introduces embedded LINUX operating system which is more stable. It introduces
standard H.264mp video compressed format and G.711A audio compressed format which insures the
high quality image, low error coding ratio and single frame playing. It introduces TCP/IP network
technology which achieves the strong network communication ability and telecommunication ability.
The series DVR can be used individually or online applied as a part of a safety surveillance network.
With the professional network video surveillance software it achieves the strong network communication
ability and telecommunication ability.
The series DVR can be applied in the bank, telecom, electric power system, judicial system,
transportation, intelligent housing, factory, storehouse, water conservancy and so on.
1.2 Main functions
Real-time surveillance
·spot interface、analog interface、VGA interface and HDMI interface，surveillance function through
monitor or display.
Storage
·non-working hard disk dormancy processing which is convenient to radiate heat, reduce power and
extend the life-span
·special storage format which insures the data safety
Compression
·real-time compression by individual hard disk which insures the audio and video signal stable
synchronization
Backup
·through SATA interface and USB interface such as USB equipment, removable hard disk and so on
·through net download the files in the hard disk
Playback
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·individual real-time video recording as well as searching, playback, network surveillance, recording
check, downloading and so on
·multi-playback mode
·zoom at arbitrary region
Net operating
·through net tele-surveillance in the real time
·tele-PTZ control
·tele-recording check and real-time playback
Alarm linkage
·Alarm activated video record, tour ,message, buzzer, e-mail, ftp
Communication interface
·RS485 interface which fulfills the alarm input and PTZ control
·standard ethernet network interface which fulfills the telecommuting function
Intelligent operating
·mouse action function
·fast copy and paste operating for the same setting
2 Open-package check and cable connections
2.1 Open-package check
When you receive the DVR, please check first
First, please check whether there is any visible damage to the package appearance. The protective
materials used for the package of the DVR can protect most accidental clashes during transportation.
Then, please open the box and get rid off the plastic protective materials. Check whether there is
any visible damage to the DVR appearance.
At last, please open the machine crust and check the data wire in the front panel, power wire, the
connection between the fan power and the main board.
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1.Front panel and rear panel
The key function specification in the front panel and the interface specification in the real panel
are in the specification.
Please check the product type in the front panel whether is accordant with the product type you
order.
The label in the real panel is very important for the after service. Please protect it carefully. When
you contact us for after service, please provide the product type and serial number in the label.
2.Check
After open the cover, you should check if it has obvious damage trace, also please check the front
panel data cable, power cord and motherboard's connection are loose or not.
2.2 Hard disk installation
For the first use, please install the hard disk, this machine box can install one or two hard disk(no
limited capacity).
①disassemble the screw ②disassemble the cover ③fix the screw of hard disk
④fix the screw of hard disk ⑤connect the data wire ⑥connect the power wire
⑦cover the machine ⑧fix the cover
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2.3 Front panel
2.5 Rear panel
The rear panel of 4/8channel series
1. Video input (4channel:Video1-4,8channel:Video5-8)
2. Audio output
3. VGA output
4. HDMI output
5. Audio input
6. Network port
7. USB port
8. RS485 port
9. Power input
2.6 Audio and video input and output connections
2.6.1 Video input connections
The video input port is BNC connector plug. The demand of input signal is PAL/NTSC
BNC(1.0V
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,75Ω).
The video signal must be accorded with the state standard which has the high signal to noise ratio,
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low aberration and low interference. The image must be clear and has natural color in the appropriate
brightness.
Insure the camera signal stable and credible
The camera should be installed in the appropriate location where is away from backlighting and low
illumination or adopts the better backlighting and low illumination compensation.
The ground and power supply of the camera and the DVR should be shared and stable.
Insure the transmission line stable and credible
The video transmission line should adopt high quality coaxial pair which is chosen by the
transmission distance. If the transmission distance is too far, it should adopt shielded twisted pair, video
compensation equipment and transmit by fiber to insure the signal quality.
The video signal line should be away from the electro magnetic Interference and other equipments signal
lines. The high voltage current should be avoided especially.
Insure the connection stable and credible
The signal and shield lines should be firm and connected credible which avoid false and joint
welding and oxidation.
2.6.2 Video output connections and options
The video output is divided into PAL/NTSC BNC(optional) and VGA /HDMI output.
When replace the monitor by the computer display, there are some issues to notice
1、Do not stay in the turn-on state for a long time.
2、Keep the computer display normal working by demagnetizing regularly.
3、Stay away from the electro magnetic Interference.
2.6.3 Audio signal input
Audio port is RCA connection.
The input impedance is high so the tone arm must be active.
The audio signal line should be firm and away from the electro magnetic Interference and connected
credible which avoid false and joint welding and oxidation. The high voltage current should be avoided
especially.
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2.6.4 Audio signal output
Commonly the output parameter of DVR audio signal is greater than 200mv 1KΩ(RCA) which can
connect the low impedance earphone and active sound box or other audio output equipments through
power amplifier. If the sound box and the tone arm can not be isolated, howling phenomena is often
existed. There are some methods to deal with the above phenomena.
1、 Adopt better directional tone arm.
2、 Adjust the sound box volume to be under the threshold that produces the howling phenomena.
3、 Use fitment materials that absorb the sound to reduce reflection of the sound.
4、 Adjust the layout of the sound box and the tone arm.
PTZ decoder connections
A. The grounding of the PTZ decoder and DVR must be shared otherwise the common-mode
voltage will lead to the PTZ control failure. The shielded twisted pair is recommended.
B. Avoid the entrance of high voltage. Make the layout reasonably. Take precaution from the
thunder.
C. In the outlying end connect 120Ω resistance paralleled to reduce the inflection and insure the
signal quality.
D. The 485 AB lines of DVR can not connected with other 485 output equipments paralleled.
E. The voltage between the AB lines of the decoder must be less than 5V.
3 Basic operation
Note: The button in gray display indicates nonsupport.
3.1 Turn on
Plug the power supply and turn on the power supply switch. Power supply indicator light shining
indicates turning on the video recorder. After the startup you will hear a beep. The default setting of video
output is multiple-window output mode. If the startup time is within the video setting time, the timing video
recording function will start up automatically. Then the video indicator light of corresponding channel is
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shining and the DVR is working normally.
Note:1. Make sure that the input voltage corresponds with the switch of the DVR power supply.
2. Power adapter supply demands: 12V±10% .
3.1 Turn off
There are two methods to turn off the DVR. Entering [main menu] and choosing [turn off] in the [turn
off the system] option is called soft switch. Pressing the power supply switch is called hard switch.
1、Auto resume after power failure
If the DVR is shut down abnormally, it can automatically backup video and resume previous
working status after power failure.
2、Replace the hard disk
Before replacing the hard disk, the power supply switch in the real panel must be turned off.
3、Replace the battery
Before replacing the battery, the setting information must be saved and the power supply switch
in the real panel must be turned off. The DVR uses button battery. The system time must be checked
regularly. If the time is not correct you must replace the battery, we recommend replacing the battery
every year and using the same battery type.
Note: The setting information must be saved before replacing the battery otherwise
information will lose.
3.3 System Login
When the DVR boots up, the user must login and the system provides the corresponding functions
with the user purview. There are three user settings. The default user name is admin, default password
is null.
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Picture 3.1 System Login
Password protection: If the password is continuous wrong three times, the alarm will start. If
the password is continuous wrong five times, the account will be locked. (Through reboot or after
half an hour, the account will be unlocked automatically).
For your system security, please modify your password after first login.
3.4 Preview
You can right click mouse to choose the switch between the windows.
The system date, time and channel name are shown in each viewing window. The surveillance video
and the alarm status are shown in each window.
1
Recording status
3
Video loss
2
Motion detect
4
Camera lock
Table 3.1 Preview icon
3.5 Desktop shortcut menu
In preview mode you can right click mouse to get a desktop shortcut menu,as the picture 3.2
shows.The menu includes: main menu, record mode, playback, PTZ control, High Speed PTZ,
Alarm Output, color Setting, Output adjust, Logout, view mode shift ,spot.
4channel 8channel
Picture 3.2 Shortcut Menu
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*compare to analog/hybrid mode's shortcut menu,the full digital mode do not have color setting
function.
3.5.1 Main menu
When you login, the system main menu is shown as below.
Picture3.3 Main Menu
3.5.2 Playback
There are two methods for you to play the video files in the hard disk.
1、 In the desktop shortcut menu.
2、 Main menu>Record->Playback
Note: The hard disk that saves the video files must be set as read-write or read-only state.(4.5.1).
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Picture 3.4 video playback
1. Playback control 2. Process bar 3. file searching 4. listed files 5. file information
【Listed files】Look up the listed files that accord with the searching criteria.
【File information】Look up the found file information.
【Playback control】See detail in below chart
Key
Function
Key
Function
/
Play/Pause
Backward play
Slow forward
Fast forward
Previous frame
Next frame
Previous file
Next file
Round play
Full screen
Stop
Picture 3.5 Playback control key
Note: play under frame by frame, the playback status should be paused firstly.
Special functions：
Accurate playback：Input time (h/m/s) in the time column and then click play button. The
system can operate accurate playback according to the searching time.
Local zoom：When the system is in single-window full-screen playback mode, you can drag your
mouse in the screen to select a section and then left click mouse to realize local zoom. You can right click
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2
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mouse to exit.
Note: When current resolution of the channel is over Max resolution, to playback this channel,
will show a Red “X”.
3.5.3 Record Control
Please check current channel status: “○” means it is not in recording status, “●” means it is in
recording status.
You can use desktop shortcut menu or click [main menu]> [recording function]> [recording set]
to enter the recording control interface.
Picture 3.8 Record Mode
【Schedule】Record according to the configuration.
【Manual】Click the all button and the according channel is recording no matter the channel in any state.
【Stop】Click the stop button and the according channel stops recording no matter the channel in any
state.
3.5.4 PTZ control
*PTZ control is a little different between hybrid mode & full digital mode:
Digital channel – the digital channel need link PTZ, the remote device should connect with PTZ
and with protocol correctly set also.
Analog channel – Only when the device is connect with PTZ and configure protocol correctly is
ok.
Operation interface is as followed. The functions include: PTZ direction control, step, zoom, focus,
iris, setup operation, patrol between spots, trail patrol, boundary scan, assistant switch, light switch,
level rotation and so on.
Note1. Decoder A(B)line connects with DVR A(B)line. The connection is right.
2. Click [main menu] >[system configuration] >[PTZ setup] to set the PTZ parameters.
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3. The PTZ functions are decided by the PTZ protocols.
Picture 3.10 PTZ setup
【Speed】Set the PTZ rotation range. Default range: 1 ~ 8.
【Zoom】Click / button to adjust the zoom multiple of the camera.
【Focus】Click / button to adjust the focus of the camera .
【Iris】Click / button to adjust the iris of the camera.
【Hide】Current interface will be temporarily hidden after click it.
【Direction control】Control the PTZ rotation. 8 directions control is supportive.(4 directions in Front
panel is supportive )
【High speed PTZ】Full-screen show channel image. Left press mouse and control PTZ to rotate
orientation. Left press mouse and then rotate the mouse to adjust the zoom multiple of the camera.
【Set】Enter the function operation menu.
【Page switch】Switch between different pages.
Special functions：
1、Preset
Set a location for the preset, calls the preset points, PTZ automatically turns to the setting
position
1）Preset option
Set a location for the preset, procedure is as follows:
Step1: in Picture 3.10, click the Direction button will turn into preset position , click the Settings
button to enter Picture 3.11.
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Step 2: click the Preset button , then write the preset points in the input blank,
Step 3: click Settings button, return the Picture 3.10 Complete setup, that is the preset points and
preset position corresponds.
Clear Preset：Input preset points, click Remove button, remove the preset.
Picture 3.11 Preset Settings
2）Preset Point Calls
In Picture 3.10, click Page Shift button, enter PTZ control interface as shown in Picture 3.12. In
the input blank, write the preset points, then click Preset button, PTZ turn to the corresponding
preset point.
Picture 3.12 PTZ Control
2、Cruise between Points
Multiple preset points connected cruise lines, call cruise between points, the PTZ run around on
the line
1）Cruise Between Points Settings
Cruise lines is connected by multiple preset points, setting procedure is as follows:
Value input blank
Preset button
Preset point input blank
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Step1: In Picture 3.10, the Direction key will turn PTZ to designated location , click Settings
button to enter Picture 3.13,
Step 2: click Cruise buttons, the write proper value into the Cruise Line and Preset Points blank，
then click Add Preset Points button, complete setting (also can add and delete cruise line which has
been set up)
Step 3: repeat step1 and step2 , until set out all the preset designated cruise lines。
Remove Preset：Please input preset value in the blank, click Remove Preset button, then
remove the preset points.
Remove Cruise Line：Input the number of cruise line, click Remove Cruise Lines button, then
remove the cruise lines set。
Picture 3.13 Cruise Between Points Settings
2）The Calls of Cruise between Points
In Picture 3.10, click Page Shift button, enter PTZ control menu as shown in Picture 3.12. Please
input the number of cruise in the value blank, then click Cruise between Points button, PTZ begins to
work on the cruise line. Click Stop button to stop cruise.
3、Scan
PTZ also can work on the preset scan line repeatedly.
1）Scan setup
Setting steps:
Step1: In Picture 3.10, click Setup button ，enter Picture 3.14；
Step2: Click Scan button，the input proper value in the scan value blank;
Step3: Click Start button, enter Picture3.10 ， here you can set the following items:
Zoom,Focus,Aperture,Direction and so on. Click Setup button to go back Picture 3.14
Step4: Click End button to complete setup。Click the right button of the mouse to exit.
Cruise Button
Cruise Line Blank
Preset Points Blank
Time interval
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Picture 3.14 Scan Setup
2）Scan Calls
In Picture 3.10, click Page Shift button, then enter PTZ control menu as shown in Picture 3.12.
Please input the number of scan in the value blank , then click Scan button，PTZ begins to work on
the scan line . Click Stop button to stop.
4、Boundary Scan
In a horizontal line，set up a line，call scan，PZT repeat operation according to the route
1）Boundary Scan setup
Set a period of horizontal curve for PTZ search path, the steps are as follows:
Step1：In Picture 3.10, click Direction button to turn the PTZ to preset direction, then click Setup
button enter Picture 3.15, select the left boundary, return to Picture 3.10;
Step2：Please click direction arrows to adjust PTZ direction, click Setup button enter Picture3.15,
then select the right boundary ,return to Picture 3.10;
Step3: Complete setup, that is the position of left and right boundary
Note:when the left and right scan in one horizontal, the PTZ will cycle rotate from left scan along
the reverse direction to the right scan.
When the left and right scan not in the same horizontal ,the PTZ will regard the end of horizontal line
which connect to left scan as right scan,cycle rotate from left scan along the reverse direction to the right
scan.
Scan value blank
Scan Button
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Picture 3.15 Boundary Scan Setup
2）Boundary Scan Calls
In Picture 3.10, click Page Shift button, then enter PTZ control menu as shown in Picture 3.12.
Please input the number of scan in the value blank , then click Scan button，PTZ begins to work on
the scan line . Click Stop button to stop.
5、Horizontal Rotating
Click Horizontally Rotating button, PTZ begins to rotate horizontally (relative to the original position
of the camera). Click the Stop button to stop.
6、Rotate
Click on horizontal Rotating button, PTZ turn around.
7、Reset
PTZ restart, all the data clears to 0.
8、Page Shift
In Picture 3.12, click Page Shift button into Picture3.16, setting auxiliary function. Auxiliary
number corresponding to auxiliary switch on the decoder.
Picture 3.16 Auxiliary Function Control
Line scan button border
Left/Right scan setting button
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【Intuitive Auxiliary Operation】 choose auxiliary equipment, select Open or Close button,
switch control；
【 Auxiliary Number】 The operation of corresponding auxiliary switch according to PTZ
agreement；
【Page Shift】In Picture 3.16，click Page Shift button enter the Picture 3.17 PTZ Main Menu , the
menu itself can be control by the menu control buttons
3.5.5 Color setting
*color setting only apply for Hybrid(HVR)/full analog(DVR) mode,and only analog channel can
setting.
Set the selective image parameters (current channel for single window display and cursor place for
multi-window display). You can use the desktop shortcut menu and enter the interface. The image
parameters include: tonality, brightness, contrast, saturation. You can set different parameters at different
time sections.
Picture 3.18 Color Setting
3.5.7 Output Adjust
*Hybrid mode is with black margin vertical & horizontal, while full digital mode without.
Adjust TV output area parameters. You can use the desktop shortcut menu or enter [main menu]>
[management tools]> [Output adjust].
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Picture 3.19 Output Adjust
Note: The black margin vertical & horizontal at output adjust of hybrid mode is only effect to
analog channel.
3.5.8 Logout
Logout, shut down the system or reboot up. You can use the desktop shortcut menu or enter [main
menu].
Picture 3.20 Logout/Shutdown/Reboot the system
【logout】Quit the menu. Offer password next entrance.
【shut down】Quit the system. Turn off the power supply.
When press the shut down button, there is schedule hint. After three seconds, the
system is shut down. Cancel midway is of no effect.
【reboot】Quit the system. Reboot up the system.
3.5.9 Window switch
Preview in single window/four windows/eight windows/nine windows/sixteen windows according to
your choice.
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Note：different video input number have different switchable preview picture.
4 Main menu
4.1 Main menu navigation
Main menu
Sub menu
Function
Record
Config
Set the recording configuration, recording type, recording time section
playback
Set recording search, recording play, video file storage
backup
Detect backup device, format device, back the selective files
Alarm
Motion
detection
Set motion detect alarm channel, sensitivity, area, linkage parameters:
defending time section, alarm output, screen hint, recording, screen
shot, PTZ, patrol, buzz, email and FTP upload
Video
blind
Set camera mask alarm channel, sensitivity, linkage parameters:
defending time section, alarm output, screen hint, recording, screen
shot , PTZ, patrol, buzz, email and FTP upload
Video
loss
Set video loss alarm channel, linkage parameters: defending time
section, alarm output, screen hint, recording, screen shot , PTZ, patrol,
buzz, email and FTP upload
Exception
handling
No HDD, HDD error, HDD capacity not enough, network cut, IP
Conflict, linkage parameters, screen hint or buzz.
System
configuration
General
configuration
Set system time, data format, language, hard disk full time operation,
machine number, video format, output mode, summertime, stay time
Encode
configuration
Set main (extra) coding parameter: code mode, resolving ability, frame
rate, code stream control, image quality type, code stream value, frame
between value, video/audio enable,
Note：only Hybrid mode and full analog mode have encode
configuration.
Network
configuration
Set basic network parameters, DHCP and DNS parameters, network
high speed download
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Net Service
PPPOE、NTP、Email、IP purview、DDNS parameter
GUI display
Set channel title, preview hint icon state, transparency, cover area,
time title, channel title fold.
Note ： only analog channel can set channel name,region
cover ,time title,channel title fold.
PTZ
configuration
Set channel, PTZ protocol, address, baud rate, date bit, stop bit, check
Note：Hybrid mode shows PTZ configuration,
RS485
Device
Set serial port function, baud rate, date bit, stop bit, check
Note：Full digital mode shows : RS485 Device
Tour
Set patrol mode and interval time
Digital
Set channel mode, check channel status and configure the digital
channel, etc.
Note：only HVR series support
Management
tools
Hard disk
management
Set appointed hard disk as read-write disc, read-only disc or redundant
disc, clear data, resume date and so on
User
management
Modify user, team or password. Add user or team. Delete user or team.
Online user
Break the connection with the already login user. Lock the account
after break until booting up again.
Output adjust
Adjust upside, downside, nearside, starboard distance, black margin
vertical & horizontal
Note：only analog channel have black margin vertical & horizontal
Automatic
maintenance
Set automatic reboot system and automatic deleting files.
Restore
Resume setup state: common setup, code setup, recording setup,
alarm setup, network setup, network service, preview playback, serial
port setup, user management
Upgrade
upgrade with external device(like USB)
Device Info
device hardware configuration and message
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