Comtech EF Data CIM-300L, CIM-550, CDM-600, SDM-300A, CDM-2020 Operator's Manual
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Title Box:
• Station Type: _________________________________
• Station Location: _____________________________
• Equipment Rack’s Configuration Revision: ________
• Data of Last Revision: __________________________
• Project Title: __________________________________
• End User: ____________________________________
MULTIMEDIA INTEGRATED DIGITAL ACCESS SYSTEM
Rack Installation
Operator’s Guide
MN/MID-RACK.IOM Revision 1
MULTIMEDIA INTEGRATED DIGITAL ACCESS SYSTEM
Comtech EF Data is an ISO 9001
Registered Company.
005
Comtech EF Data, 2114 West 7
Rack Installation
Operator’s Guide
Part Number MN/MID-RACK.IOM
Revision 1
March 25, 2002
Copyright Comtech EFData, 2002. All rights reserved. Printed in USA.
th
Street, Tempe, Arizona 85281 USA, 480.333.2200, FAX: 480.333.2161
Network Customer Support
The Network Customer Support Plan identifies the steps to be followed in resolving the
Customer’s concern.
The resolution efforts will follow these levels of contact:
• Level One Contact – Factory Authorized Service Center.
• Level Two Contact – Comtech EF Data Customer Support.
• Level Three Contact – Network Test and Field Support
Procedural Steps
Step Procedure
1
2
3
4
5
The Customer raises a concern with the Level One Contact.
The Level One Contact will perform Hardware repairs and Network Operations
troubleshooting in accordance with the Comtech EF Data Service Center
agreement.
If the Level One Contact is unable to resolve the concern, then the Level One
Contact will inform the Level Two Contact of the concern in accordance with the
instructions found within the attached Comtech EF Data Customer Support
Department’s document.
The Level Two Contact will enter the concern into the Comtech EF Data database
and determine whether the concern is a Hardware concern or a Network
Operations concern
The Level Two Contact will interface with the Level One Contact and provide
the appropriate hardware support and enter all correspondence into the Comtech EF
Data database.
6
7
8
If the Level Two Contact determines that the concern is a Network Operations
concern, then the Level Two Contact will inform the Level Three Contact.
The Level Three Contact will interface with the Level One Contact and provide
the appropriate support and enter all correspondence into the Comtech EF Data
database.
If the Level Three Contact determines that there is a Hardware failure then the
Level Three Contact will inform the Level Two Contact. Go to Step 5.
Rack Installation, Operator’s Guide, Rev. 1
Preface ii
Yes
Network Customer Support Plan
Customer
Midas Network is functioning
properly?
No
Level One Contact is notified
Authorized Factory Service
Center
Resolved by Hardware repair
or Network Operations
troubleshooting?
No
Level Two Contact is notified
CEFD Customer Support
*Note: If equipment was purchased
directly from Comtech EFData (not
through a Factory Authorized
Service Center), then CEFD
Customer Support will be the initial
point of contact.
Yes
CEFD Customer Support
provides HW support
Hardware
Rack Installation, Operator’s Guide, Rev. 1
Preface
Hardware or Network
Operations issue?
Network
Operations
Level Three Contact is notified
CEFD Network Test and Field
Support
Hardware or Network
Operations issue?
iii
Hardware
CEFD Network Test and Field
Support
provides Network Operations
support
See the Comtech EF Data website at http://www.comtechefdata.com for contact information for a Factory
Authorized Service Center. Contact the Factory Authorized Service Center for:
• Product support
• Information on upgrading or returning a product
Contact the Comtech EF Data Customer Support Department for:
• Product support or training
• Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2500 FAX
or, E-Mail can be sent to the Customer Support Department at:
service@comtechefdata.com
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
1. Request a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support Department.
2. Be prepared to supply the Customer Support representative with the model number,
serial number, and a description of the problem.
3. To ensure that the product is not damaged during shipping, pack the product in its
original shipping carton/packaging.
4. Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
Rack Installation, Operator’s Guide, Rev. 1
Preface iv
Contact the Comtech EF Data Network Test and Field Support
• System level Network Operations support
• Information on upgrading Network Operation software
• Reporting comments or suggestions concerning manuals
A Network Test and Field Support representative may be reached at:
Comtech EF Data
Attention: Network Test and Field Support
2114 West 7th Street
Tempe, Arizona 85281 USA
480.225.2200 (Main Comtech EF Data Number)
480.225.3693 (Network Test and Field Support)
480.333.2161 FAX
or, E-Mail can be sent to the Network Test and Field Support Department at:
mailto:midasfss@comtechefdata.com
Contact us via the web at www.comtechefdata.com
.
Rack Installation, Operator’s Guide, Rev. 1
Preface
v
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Rack Installation, Operator’s Guide, Rev. 1
Preface vi
Table of Contents
1. INTRODUCTION............................................................................................................... 1–1
Introduction................................................................................................................................................1–1
Title Box ......................................................................................................................................................1–1
Revision History..........................................................................................................................................1–1
Equipment...................................................................................................................................................1–2
Equipment Rack Elevation ..................................................................................................................1–2
Equipment View..................................................................................................................................1–2
Equipment Rack Wiring Diagram .......................................................................................................1–2
2. Equipment View................................................................................................................... 2–1
Equipment View.........................................................................................................................................2–1
CiM-300L............................................................................................................................................2–3
CiM-550...............................................................................................................................................2–4
CDM-550.............................................................................................................................................2–5
CDM-600.............................................................................................................................................2–6
SDM-300A ..........................................................................................................................................2–7
SDM-2020 Modulator .........................................................................................................................2–8
SDM-2020 Demodulator.....................................................................................................................2–9
SNM-1000.........................................................................................................................................2–10
SNM-1001.........................................................................................................................................2–11
SNM-1002.........................................................................................................................................2–12
SNM-1010.........................................................................................................................................2–13
SMS-301............................................................................................................................................2–14
3. Typical Rack Installation.................................................................................................... 3–1
General........................................................................................................................................................3–1
Required Equipment..................................................................................................................................3–2
Typical Rack Installation...........................................................................................................................3–3
Workstation .........................................................................................................................................3–3
Rack Installation..................................................................................................................................3–4
Wiring Connections.............................................................................................................................3–6
Equipment Rack History...................................................................................................................... 3-7
Rack Installation, Operator’s Guide, Rev. 1
Preface
vii
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Rack Installation, Operator’s Guide, Rev. 1
Preface viii
About this Manual
This manual provides installation and operation information for Comtech EF Data
equipment. This is a technical information guide document intended to provide
technicians and operators responsible for the operation and maintenance of the equipment
as used in satellite communications equipment with rack installation instructions.
Overview of Changes to Previous Editions
Chapter 2 – Added views for CDM-550, CDM-600, CiM-550, and CiM-300L modems.
Chapter 3 – Added rack instructions.
Conventions and References
Metric Conversion
Comtech EF Data provides metric conversion information located on the inside back
cover of this manual. This information is provided to assist the operator in crossreferencing English to Metric conversions, as necessary.
Trademarks
Product names mentioned in this manual may be trademarks or registered trademarks of
their respective companies and are hereby acknowledged.
Reporting Comments or Suggestions
Concerning this Manual
Comments and suggestions regarding the content and design of this manual will be
appreciated. To submit comments, please contact the Comtech EF Data Technical
Publications department: techpub@comtechefdata.com
Rack Installation, Operator’s Guide, Rev. 1
Preface
ix
Disclaimer
Comtech EF Data has reviewed this manual thoroughly in order that it will be an easy-touse guide to your product. All statements, technical information, and recommendations in
this manual and in any guides or related documents are believed reliable, but the accuracy
and completeness thereof are not guaranteed or warranted, and they are not intended to
be, nor should they be understood to be, representations or warranties concerning the
products described.
Further, Comtech EF Data reserves the right to make changes in the specifications of the
products described in this manual at any time without notice and without obligation to
notify any person of such changes.
Rack Installation, Operator’s Guide, Rev. 1
Preface x
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Introduction 1-1
Title Box 1-1
Revision History 1-1
Equipment 1-2
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IInnttrroodduuccttiioonn
The objective of this document is to record the rack location and cable connection of the
Comtech EF Data provided equipment.
SSccooppee
TTiittllee BBooxx
A representation of the equipment installed into the rack, equipment front and
rear panel views, and wiring diagrams also are included.
• If a station has multiple equipment racks, then multiple documents will
be required to record each equipment rack installation (one document
per rack).
For the purpose of this manual, the equipment rack is identified as
‘Equipment Rack Number 1.’
For installation with multiple equipment racks, the rack identification number
shall be incremented.
The Title Box shall be modified to identify the required information, as shown
on the Cover.
RReevviissiioonn HHiissttoorryy
A typical ‘Revision History’ form, shall be maintained by the user to record the
following information:
• Revision Number
• Revision Date
• Revision Description
• Documentation Administrator
Rack Installation, Operator’s Guide, Rev.1
Introduction 1-1
Revision History Form
Revision No. Revision Data Revision Description Documentation
Administrator
0 August 31, 2001 Initial Issue
1 March 25, 2002 Added modems and
rack instruction
procedures.
Rack Installation, Operator’s Guide, Rev.1
Introduction 1-2
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