COMPRO S350 - STARTUP, VideoMate S350 User Manual

VideoMate S350

DVB-S PCI TV Tuner Card

Start Up Guide

Compro Technology, Inc.

www.comprousa.com

ii

Copyright © 2001-2009. Compro Technology, Inc. No part of this

document may be copied or reproduced in any form or by any means

without the prior written consent of Compro Technology, Inc.

Compro, VideoMate, Poladyne, Play with Power, and the Compro

logo are trademarks of Compro Technology, Inc. Other names and

marks are trademarks of their respective owners.

Compro makes no warranties with respect to this documentation and

disclaims any implied warranties of merchantability, quality, or fitness

for any particular purpose. The information in this document is subject

to change without notice. COMPRO reserves the right to make

revisions to this publication without obligation to notify any person or

entity of any such changes.

Compro Technology, Inc.

Tel. [phone], Fax [phone]

3/F, No.12, Alley 6, Lane 45, Pao Shin Road

Hsintein City, Taipei, Taiwan.

www.comprousa.com

Table of Contents

Table of Contents.................................................... 1

About This Guide .................................................... 2

About VideoMate S350 DVB-S Tuner Card........... 2

VideoMate S350 PCI Card Contents...................... 3

Software Installation............................................... 8

Remote Wake Up..................................................... 9

Remote Control Key Definition and Use

ComproDTV ........................................................... 10

ComproDTV ........................................................... 11

Troubleshooting.................................................... 20

2

About This Guide

This manual tells you how to install and use your VideoMate S350 DVB-S PCI
Tuner Card. More information is available on the User’s Guides in the
programs or on the CD.

About VideoMate S350 DVB-S Tuner Card

VideoMate S350 lets you watch and record Satellite TV broadcast on your PC.
It features a TV tuner for Satellite TV broadcast, Remote Power On/Off, Power
Up Scheduling, Digital Video Recording (DVR) functions, scheduled recording
at anytime, crystal video quality, intelligent TV viewing, and a multi-function
Remote Control.

Additionally, VideoMate S350 also provides a Video capture function so that
you can transfer videos from video devices, such as video cameras, to your
PC.

MINIMUM SYSTEM REQUIREMENTS

Your PC must meet or exceed the following system requirements to watch TV

on your PC.

z PIII 1.7 GHz CPU for SDTV viewing

z 512 MB RAM

z Sound card or on-board sound chip

z Graphics card or on-board graphics chip supports DirectX 9.0

z Open PCI slot

z CD-ROM drive for software installation.

z Windows XP SP2, Vista 32/64 bit

z 50 MB free disk space for basic software installation.

z Digital Satellite TV Dish and LNB

RECOMMENDED SYSTEM REQUIREMENTS

To use all the features of VideoMate S350 PCI card, your PC should meet the

following requirements.

z P4 2.6 GHz CPU for HDTV viewing, recording, and PIP/POP feature

z 1.0 GB RAM

z Sound card or on-board sound chip

3

z Graphics card or on-board graphics chip supports DirectX 9.0

z Open PCI version 2.2 slot

z CD-ROM for software installation

z Windows XP SP2, Vista 32/64 bit

z Update the latest drivers of VGA, motherboard, and soundcard from

vendors.

z 50 MB free space for software installation

z 600 MB (VCD-quality) to 3 GB (DVD-quality) per hour of recorded video

z ATX power supply and a computer case with a separate power switch

cable from power on button.

VideoMate S350 PCI Card Contents

Wireless Remote Control

(batteries included)

VideoMate S350

PCI card

IR Receiver

Software CD

Start Up

Guide

External audio

patch cable

Power Up Cable

(Power switch

patch cable)

4

VideoMate S350 Connectors

Item Function Description

1 Loop Through Connect to Satellite input device for TV output
2 Satellite TV -In Connect to a Satellite TV cable feed.
3 IR Connect the IR receiver here.
4 External

Audio-In

Use an audio patch cable to connect to an audio
source, such as a VCR. (For analog video capture
only)

5 External

Audio-Out

Use the supplied audio cable to the Line-In port of
your sound card.

6 S-Video-In Use an S-Video patch cable to connect to a video

source.

7 Composite-In Use a Composite video patch cable to connect to a

video source.

8 To Case Power

Switch

Connect the ATX Power Switch cable of your
computer case here.

9 To Mainboard

Power Switch
Connector

Use the supplied power switch patch cable to
connect to the ATX Power Switch pins on the
mainboard.

2

4

3

1

8

5

6

7

9

5

Hardware Installation

Warning !!

Unplug your PC’s main power cord before installing VideoMate S350.

Failure to do so may cause damage to your VideoMate S350 TV tuner card
and void your warranty.

1. Shut down your computer and unplug main power cord.

2. Remove the computer case cover.

Power Up Connections

3. Locate the ATX power switch pins on
your computer case and trace the wires
to the power switch connector on your
mainboard. The ATX power switch cable
is normally a twisted pair cable with a
two-pin connector as shown above.

Note

On the mainboard, the ATX power switch pins are usually labeled “POWER
SW” or similar. It is vital to remember the position of these pins for a later step
in the installation process.

4. Unplug the ATX power switch cable from the mainboard and connect it to
the connector J2 on the VideoMate PCI TV Tuner Card, as shown on the
right.

6

5. Connect the black socket of Power Up
power patch cable to the power switch
connector on the mainboard.

6. Connect the white socket of Power Up
patch cable to the connector J3 on the
VideoMate PCI TV Tuner card.

Note

Double check your work. If you plug the cables into the incorrect pins, your PC
may not start or otherwise function improperly.

Connect the white end of the Power Up patch cable to the TV tuner card and
the black end to the mainboard.

Power Up Scheduling is not a required for using VideoMate S350. If you don’t
want to use Power Up Scheduling from the Windows Shut down state, you
can skip the power switch circuit connections, in other words, you can skip
Power Up Connections in steps 3 through 6. You can still use scheduled
recording from Standby mode or powered on state.

7. Verify that the power cord to your PC case is unplugged.

8. Insert VideoMate S350 in an open PCI slot. Compro recommends installing
the card in the third or fourth PCI slot from AGP away from the AGP slot.

9. Before closing your PC case, plug in main power cord of the PC case. You
should see a green LED light on the PCI TV tuner card. If you don't see the
green light, please read the notes on the following page.

10. Replace the computer cover.

7

TV signal cable

11. Connect your Satellite TV dish signal to the TV connector.

This completes hardware installation. Please read the following notes and
proceed to install the software.

Note

If the computer cannot be turned on, verify the position of the power patch
cable on the mainboard. Consult the mainboard documentation to determine
the position of the ATX power switch connector. Also, double check that the
AC power cable is properly connected to your PC.

Power Up will start your computer 5 minutes in advance of the scheduled
recording time, for example, if you have set ComproDTV to record a program
at 4 o’clock, it will start your computer at 3:55. Therefore, you need to shut
down the computer before 3:54 in order to let Power Up start the computer.

Power Up from Windows Shutdown mode, i.e., ACPI S5
state, requires:

z An ATX power supply in your PC.
z Motherboard support for PCI version 2.2 in order to

have 3.3V standby power.

z An ATX power switch cable, which is a pair of twisted

wires with a two-wire connector, as shown to the
right.

If you don't have the above items, you can still use Power-Up Scheduling with
Windows Stand by mode, i.e., ACPI S1/S3 state, if your system supports it.

If your ATX power switch cable in your PC case cannot reach the TV Tuner
card Power Up socket, you cannot use the Power Up function with system
shutdown mode. You can try moving the card to another PCI socket.

You can use VideoMate TV without using Power Up Scheduling. If you don’t
want to use Power Up Scheduling from the Windows Shut down state, you
can skip the power switch circuit connections, in other words, you can skip
Power Up Connections in steps 3 through 6. You can still use scheduled
recording from Standby mode or leave your PC powered on.

The ATX power switch cable is not polarized. You can plug it in either
direction.

8

Software Installation

After installing the S350 PCI card and cables in your computer, you should
restart it and follow these steps to install the software.

Step 1. After restarting, Windows will detect your VideoMate S350 card and

start the Add/Remove Hardware Wizard, prompting you to install the
VideoMate TV drivers. Please press Cancel and go to the next step.

Step 2. Insert the installation CD into your CD drive. If you have Autorun

enabled, the installer will start automatically. (If Autorun is disabled,
double-click on “setup.exe” on the installation CD.) You can choose
Complete to install all necessary software (VideoMate TV drivers,
ComproDTV 2, ComproDVD 2, Ulead PhotoExplorer 8.5 SE) or
choose Custom to select item by item. Compro recommends you
choosing Complete.

Step 3. If you see the Windows Logo testing message as below, please press

“Continue Anyway” to proceed.

Step 4. Press Next to install ComproDTV 2, ComproDVD 2, Ulead

PhotoExplorer 8.5 SE.

Step 5. When installation completes, press Finish to restart computer.

Continue

9

Remote Wake Up

Introduction

VideoMate S350 features the Remote Wake Up function for greater
convenience. After install the TV card driver, put batteries in the remote control.
Pressing one of the PVR/TV, FM, DVD/VCD buttons will start your computer.

Note

There will be a two second delay before the PC powers on. This feature cannot
logon your system. You may need to enter your user name and password.

Remote Shut Down

There are two situations for the operation.

When not watching TV, i.e. no ComproDTV running:

Just press the SLEEP button on the lower-right corner on the remote keypad,
you will see a dialog as shown below. Program will countdown 20 seconds to
shutdown the computer. If you don’t want to shut down the computer, please
press the SLEEP button again, in other words, pressing the SLEEP key a
second time is the same as pressing the “Cancel” button. You may also use
your mouse to press the cancel button. Press OK to immediately shutdown the
computer.

When watching TV, i.e. ComproDTV is running:

Just press the SLEEP button on the lower-right corner on the remote keypad
repeatedly, you will see the text on the screen turns to SLEEP OFF, SLEEP ON

- 30 MINUTES, SLEEP ON - 1 HOUR, SLEEP ON - 2 HOURS, and

SHUTDOWN. When the text shows SHUTDOWN, the program will countdown
20 seconds to shutdown the computer. If you don’t want to shutdown the
computer, please press the SLEEP button again.

10

Remote Control Key Definition and Use

Key ComproDTV 2 ComproDVD 2

0-9 Number keys Number keys

10 Mute sound Mute sound

11 Zoom In/Out Zoom In/Out

12 Start/Stop ComproDVD 2

13 N/A

14 Start/Stop ComproDTV 2

15 Replay Rewind

16 Timeshifting Play/Pause

17 Advance Forward

18 Last channel Last chapter

19 Stop Stop

20 Tab function Next chapter

21 EPG Main manual

22 Audio channels Setup dialog

23

Up arrow
or select audio

Up arrow

24 Replay Left arrow

25

Down arrow
or snapshot

Down arrow

26 Advance Right arrow

27 Volume Volume

28 Open play list OK

29 Channel up DVD angle

30 Channel down DVD subtitle

31 Record Snapshot

32

TV/ S-Video/
Composite

Add to
bookmark

33 Channel surfing Go bookmark

34 Not used language

35 Sleep function AB repeat

11

ComproDTV

Introduction

ComproDTV is a complete digital entertainment solution for your PC. Watch
and record TV programs on your PC, in full-screen mode or in a window.
Timeshifting lets you watch TV, pause live TV, or review your favorite scenes
without missing a minute of the program. Integrated de-interlacing technology
assures the highest picture quality. And most of the features can be controlled
with bundled remote control.

Control Panel

The ComproDTV control panel resembles the controls on a VCR. Keep in mind
that not all options are available at all times, and may be grayed out or
inaccessible depending on your hardware setup and TV services available.
The following pages describe the ComproDTV control panel functions, and tips
for using ComproDTV. The following figure gives you the function of the button
with (Hot Key)

Close

(CTRL+X)

Last Channel

(N)

EPG

(E)

Source

(V)

Channel

Surf(F)

Reduce Window (F2) /

Add Window (F3)

Timeshift

(T)

Channel Down

(Page down)

Snapshot

(Space)

Docking

(D)

Volum e

(+, -)

Full Screen

(Z)

Language
Select (Q)

Record (R) with
record methods

Channel Up (Page

Up) with lists( I )

Help

(H)

Minimize

(G)

Timeshift bar

Options

(O)

Schedule

(B)

Signal

Strength

Mute

(M)

Windows

Alignment (F5) /

All Windows (F6)

Te le t ext

(T)

Closed

Caption (C)

Stop

(S)

Play

(P)

Pause

(U)

Replay

(

Left Arrow

)

Advance

(Rig

ht Arrow)

12

Icon HotKey Description

A

Enable/Disable Always-on-Top function for
TV window.(Orange circle on the upper-right
corner of the TV window)

n/a

L Sleep function

Note: Language select is only available while the program supports it.

Watching

After installation, just press the ComproDTV button on the remote or double
click the ComproDTV icon on the desktop you will be able to watch TV. Same
as operating a normal TV set. Watch TV programs on your notebook, in
full-screen mode or in a window. Channel up and down. Close ComproDTV
and even shutdown the computer with the full function remote control keypad.

Channel Surfing

While watching TV, you can press the channel surfing button to
multiple channel watching, the channel surfing feature displays a 4x4 grid of
channel images to give you an overview of available programming.

Right-Click Mouse Menu

If using mouse to right-click on the TV screen, you can see a menu pop up.
There are many useful options for your convenience.

Zooming image

If you would like to see more details on a certain part of a video image, you can
press the mouse right button to drag a zone of the screen. You will see the
zoomed image.

Also you can press the mouse right button and move on the screen to shift the
zoomed area of the image. Just click the mouse left button to resume normal
mode.

Still Image Capture

Click on the capture icon on the

control panel or hit the "Space Bar" of the

keyboard shortcut to capture an image of

the display window. You can see the screen

capture dialog as below.

13

Recording

ComproDTV is a digital video recorder and save the digital TV program which

is MPEG-II format to your hard disk.

To instantly start recording:

Press the Record button . ComproDTV starts recording the video source

currently showing in the display window. It will save it to a file on your disk.

Press the Stop button to stop recording. ComproDTV will save it

automatically and show the file name on the screen.

You can also use the schedule recording by press Schedule button on

control panel of ComproDTV.

Note

The default folder of recorded file is on “My Document”, you can change to
another folder by entering the Options of ComproDTV.

Digital TV program is a fixed MPEG-II file format from TV station. ComproDTV
will directly save them into your hard disk and can’t transfer them to another
format.

Playback

Press the Play button to open the Play dialog box.

Timeshifting

Timeshifting temporarily saves the video to your hard disk for a specified

period of time so that you can pause, replay, or skip commercials during live TV,

without interrupting an ongoing recording session.

Press the Timeshifting

button and the Time Monitoring bar will appear.

You may also press the Advance (for commercial skip) and Replay (for instant

replay) buttons on the control panel or remote control to navigate through the

program. When you return to your seat, you can resume viewing the program

from the point when you left.

14

Options

You can press the Options button to open the Options dialog box. You

can change detail settings of ComproDTV here.

Digital TV Settings

1. Easy Mode

Easy Mode is for user who
have connect the satellite
signal directly to Satellite
TV card without passing
through DiSEqC switch.
Please select the satellite
that your satellite dish
have been aimed to and
press “Autoscan” to scan channels.

2. Single

Single mode and rest of
the mode are for user
who wants to have
advance settings like LNB,
DiSEqC1.2 motor control
and etc. It also has two
other scanning modes
like “Transponder Scan”
and “Scan the specific
frequency ONLY”.

Transponder Scan

This scanning mode is for
you to specifically scan a
transponder that you
know instead of scanning
the whole satellite. When
scanning in this mode, it
will add the channels you
have scanned to your
channel list. You will need
to know some information
on the transponder that you wish to scan first.

15

Scan the specific frequency ONLY

This scanning mode will specifically scan a frequency; usually used when the
signal is weak and has been lost during other type of scanning mode.

LNB Settings

This settings need to follow the instruction from the Satellite’s LNB spec. If
you already have other working device that can receive the signal from the
satellite (i.e. Set-Top Box), you may refer the settings for that device. If you
still have problem with LNB settings, please contact your satellite dish
provider for correct information.

DiSEqC1.2 motor control setting

Compro S350/S300 supports DiSEqC 1.2 version. If you have installed motor
that compatible to DiSEqC, it may aim to different satellite to receive different
satellite’s channels.

3. 2 ports 22KHz switch / 2 ports mini DiSEqC switch /
4 ports DiSEqC1.0 switch / 4 ports DiSEqC1.2 switch

These four settings are similar to Single
mentioned above. The difference is
these four settings have connected the
LNB to the TV card through a switch.
Please refer to the picture in each
setting to confirm which switch you are
using, then continue with the advance
settings.

Each of these mode will have 2~4 tabs
to switch between different satellites (i.e.
under “4 ports DiSEqC1.2 switch” will
have Port S1, Port S2, Port S3, and
Port S4 tab)

Note

Compro S350 supports up to 4 ports DiSEqC switch. Before using autoscan,
you may need to confirm the LNB connection and settings are correctly setup.
After channel scanning, ComproDTV will receive the correspondent channels
of the satellite. For information on above settings, please refer to your satellite
installer.

Please always press “Apply” before using

“Autoscan” and “DiSEqC motor control”.

16

Pull-down list

Select all satellite TV channels or specific satellite TV only

Free to Air

Only Free-to-Air channels

Radio

Only radio channels

Scrambled

Only scrambled channels

Note

After one of above selection made, only the selected list will be used by the
channel up/down buttons on the control panel.

17

Channel Naming

You can customize the channel names by double-click on the Description
field of the channel you wish to rename.

For digital TV channels, you can do more changes on the channel’s property
by right-click the mouse on the Description field of the channel for edit.

Set Mem+

During the Autoscan process, ComproDTV automatically detects and enables
channels with a valid signal. By default, every available channel will be
enabled and marked with the green

icon. However, you can shorten the
list of enabled channels to reduce channel-browsing time. Customize your list
by enabling or disabling channels from the channel list by clicking on the green

icon.

Disabled channels will not be shown when you use the channel Up and Down
or channel surfing functions.

Set Lock (Parental Control)

By default, ComproDTV lets you access all available channels. A Parental
Control feature allows you to restrict the viewing of certain channels altogether
or during limited times.

You can lock a channel by clicking in the column labeled Lock next to the
channel number you wish to restrict. You will then see a red check mark

in the box next to the channel. You can unlock it by clicking the check

mark. To use this feature, you should first set a password.

Password

There is no default password. If you like to change it, click on the Password
button. Enter the old password in the field labeled Old Password. Then enter
the new password in the field labeled Password and Confirm.

My Favorite Channels List

ComproDTV includes a channels
sorting and re-ordering feature. Check
the “Use My Favorites as My Channel
Lists” checkbox. You can see the
window below.

Select the channel you wish to add to
“my favorite” and press the proper
arrow button. You may double-click on
the channel to move it as well. In
addition, adjusts the channel order by
using the proper arrow button.

18

PIP/POP (Picture In/Out Picture) mode

Usually, digital TV station broadcasts multiple programs on one frequency.

Therefore, ComproDTV supports up to four windows watching additional TV

program of same frequency on another window if available. You can press the

Add Window

button to open a sub window for that. Please see the following

illustration.

Main window has all features while sub window has limited functions only.

Double-click on the sub window can switch the TV program to the main window.

Alignment Window button will

put sub window(s) into main window

which is convenient for you to watch

multiple programs on full screen mode.

The buttons on the upper-left corner sub

window are Channel Up,

Channel Down, Mute, Windows

Alignment, and Close respectively. Sub

window can be resized by mouse

dragging lower-left corner to any ratio.

Double-click on the sub window can switch the
TV program to the main window.

19

Note

Running additional windows consumes more CPU usage. If CPU usage
reaches 100%, then video lag will occur. Please reduce the number of
windows.

When main window changes the channel to another frequency, sub window(s)
will move to available programs of another frequency. The sub window will
show black if there is no additional program on this frequency.

Sub window has no full screen mode. Please double-click on sub window to
switch program with main window in order to do so.

It is available to hear audio on multiple programs at the same time. You can
mute or un-mute the sound of sub window(s) at any time. However, main
window audio can’t be muted separately from sub window(s).

Video Desktop

ComproDTV provides the new feature of Video Desktop, you can click right
mouse button on the TV screen to open the dialog box and choose the Video
Desktop mode. And you can set your TV watching screen as the live wallpaper;
it’s more convenient to watch TV and using other application on your Windows’
desktop. It also supports PIP feature to watch TV and playback recorded video
file at the same time.

The Video Desktop feature also support
Picture in Picture feature, and you still
can do “Stop”, “Pause”, “Forward”,
“Backward”, “Mute”, “Snapshot”,
“Windows Alignment” and “Channel
Up/Down” on the sub window.

Click the right button of mouse on TV display window to
open dialog box, then choose “Video on Desktop”

20

Troubleshooting

OS requirement

VideoMate S350 has to work on Windows XP / Vista or above OS. You are
welcome to www.WindowsUpdate.com website for the Service Pack update of
Microsoft.

Driver Installation

The most common cause of problems with the TV Tuner Card is incorrect
installation of the TV capture and TV tuner drivers. If you have problems
watching, recording, or timeshifting live TV, please check the status of the
drivers with Device Manager.

You should see "VideoMate TV SAA7130 Capture Device" drivers, in the
"Sound, video and game controllers" section of Windows Device Manager.

If these drivers are not there, uninstalling and reinstalling the VideoMate S350
PCI card drivers can help. Use the Add/Remove Programs Control Panel
applet to uninstall the drivers. Reinstalling the drivers should fix this problem.

If the problem persists, your problem could also be the result of an IRQ conflict.
IRQ conflicts happen when other devices, e.g., network card or sound card, in
your computer share the same IRQ with your TV tuner card.

Use Device Manager to detect IRQ conflicts. In Device Manager, choose
"View->Resource by type" and click on the "+" besides Interrupt request (IRQ).

21

For best performance, no device should share an IRQ with the VideoMate
S350 PCI card card.

If another device shares an IRQ with the TV tuner card, you should move the
PCI TV Tuner card to another PCI slot. Pay attention to the IRQ numbers of
networking, sound, and SCSI cards. They should not share IRQs with the TV
tuner card

My system cannot Power Up, What should I do?

First, make sure you have connected the Power Up circuit correctly. Please
refer the hardware installation section for more information.

Second, Power Up will start your computer 5 minutes in advance of the
schedule time. If you set the schedule on 4 o’clock, Power up will wake up your
computer at 3:55. Therefore, you need to shut down the computer before 3:54
in order to let Power Up start the computer.

Third, some motherboards BIOS have an option “Wake up by PME# or PCI.”
This option must be ENABLED to use Power Up function.

Finally, it is possible that your power supply doesn’t provide the standard 3.3V
standby power. Therefore, changing your power supply might help.

The recorded file from VCR has no sound?

Please plug VCR Composite video cable
(yellow) into TV card yellow connector.
Composite Audio needs to connect to the
Line-In port of your sound card. You have to
buy a converter (see the right) to transfer
Composite Audio cable (red one and white
one) into stereo. Choose Line-In to be your
Recording Mixer in the Device System in Settings of ComrpoDTV.

How can I record as a different video format?

Digital program is a fixed MPEG-II format file already. ComproDTV can’t
change it and will save it into hard disk directly. Only Analog TV, Composite or
S-Video input video can be software encode to your choice of video format.

You can do that in the Record tab in Settings of ComproDTV 2.

22

Why does the remote control fail?

The remote control sensor, which is plugged into the TV card, may be loose.
Please unplug it and plug it in again. You should also check the batteries of the
remote control. Do not use rechargeable batteries.

Verify that the IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:

C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe

Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.

If you see no response, please move your mouse cursor on the IR icon. If you
see it shows “No Device,” your drivers may not be not properly installed.
Please remove ComproDTV using "Add/Remove programs" in the Control
Panel and reinstall it.

Some devices may emit the IR signals. Please check if there are any
microwaves or lights that may be doing this. And make sure as few cables as
possible are crossing the IR receiver.

Contacting Compro Technical Support

Before you submit an email for support, please check support FAQs on our
web site. http://www.comprousa.com/support

You can download the latest update from our website. Many issues should be
solved on the newer version. When contacting Compro for technical support,
please use the Compro support request form and provide as much of the
requested information as possible. Please write the details in order to
determine the problem. And also provide the product serial number (15 digits
numbers) on the PCI card. Please use the form from below or email to
[email protected].

http://www.comprousa.com/support/form.htm

Note

Make sure you include the information of hitting the button of "E-mail Info" in
the Device Settings in Settings of ComproDTV in order to determine the
problem. In order to solve the problem quickly, it is very important to provide
as much detail as possible.

P/N: 3GA0310447