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COMPRO IP540, IP540P User Manual

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IP540/IP540P
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Copyright © 2001-2010. Compro Technology, Inc. No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Compro Technology, Inc.
Compro, VideoMate, Poladyne, Play with Power, and the Compro logo are trademarks of Compro Technology, Inc. Other names and marks are trademarks of their respective owners.
COMPRO makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability, quality, or fitness for any particular purpose. The information in this document is subject to change without notice. COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes.
Compro Technology, Inc.
www.comprousa.com Tel. +886 2 2918 0169, Fax +886 2 2915 2389 4/F, No.12, Alley 6, Lane 45, Pao Shin Road Hsintein City, Taipei, Taiwan.
Support e-mail: [email protected]
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Table of Contents
Important Safety Notice............................................................................... 4
Product Overview ........................................................................................ 5
Package Contents ....................................................................................... 5
Product Description ..................................................................................... 6
Key Features .............................................................................................. 7
Specifications .............................................................................................. 8
System Requirements ................................................................................. 9
Hardware Installation ................................................................................ 10
Hardware Overview (Name of Each Part) ................................................. 10
Connect Your IP Camera .......................................................................... 11
Wireless Connection ................................................................................. 12
Mounting on the Wall or Ceiling ............................................................... 14
Software Installation .................................................................................. 15
Controls the IP camera in Internet Explorer .............................................. 29
Configuring the IP camera ........................................................................ 32
Access the IP Camera via iPhone/mobile device .................................... 49
Access the IP Camera via 3GPP Mobile Phone ....................................... 50
The Internet Setting ................................................................................... 51
DDNS Setup and Port Forwarding ............................................................ 52
Firmware Update........................................................................................ 56
Troubleshooting ........................................................................................ 57
Initial Hardware / Software Setup .............................................................. 57
Trouble with the ActiveX Client ................................................................. 59
Remote Viewing via Internet Explorer ....................................................... 62
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Important Safety Notice
Please follow the steps below to protect your IP camera:
Please place the IP camera on a level surface and out of direct sun shine. Please keep the IP camera inside house and away from water, dust,
humidity or magnetic products.
Please do not drop the IP Camera body to the floor; it may cause the
damage to main parts.
Please do not disassemble or remodel the product, it may cause damage
or fire.
Do not shake, move or disturb the IP camera when it is in operation, as
such actions may result in the malfunction of the device.
Power off the IP Camera as soon as it is found smoking or smelt unusual.
Please do not place the IP Camera around the heat sources, such as
television or microwave oven.
Please do not rotate your IP camera by hand. It may cause the damage of the IP camera.
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Product Overview
Package Contents
Please check the package contents on your hand, if anything is missing, please do not hesitate to contact with your local distributor.
Please do not use the adaptor that not from Compro technology, it may cause damage of your IP camera.
IP540(P)
Network Camera
RJ-45 LAN
Cable
Power Adaptor
(12V, 2A)
Installation CD
Installation Guide
Screw for Ceiling Mount x 3
Screw Mount x 3
Camera pad x4
Wall plate
Power Cable
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Product Description
Compro IP540(P) camera series offers an advance 340-degree panning with 100-degree tilting mechanical design for continuous movement, ideal for live monitoring locations need to follow a person or objects such as home, warehouse, small business or restaurant lobby area.
Pan/Tilt with 10X digital zoom
IP540(P) delivers simultaneous H.264 and MPEG-4 or MJPEG video stream, together with high performance megapixel sensor allowing for optimization in image quality and network bandwidth. The camera provides 30 preset positions and 1 preset sequence to monitor specific areas. Provided with digital zoom feature, users can magnify any area on the real-time video display by a maximum factor of 10
Day & Night Support for Any Lighting Condition
IP540(P) features an unique design of its class integrating a professional class of light sensor IR solution for 24 hours 7 days surveillance under any lighting condition. A light sensor will turn on an array of IR LEDs to illuminate the scene automatically when the lighting condition is dark for image clarity and switch off the IR LEDs when the lighting condition turns normal.
Two-way Audio Support
IP540(P) provides two-way audio support of a build-in microphone with an audio jack for external speaker, allowing remote listening of the area via direct voice communication or pre-recorder audio clips.
Easy Wireless Network Installation
802.11 b/g/n wireless LAN is supported via the WL150 USB upgrade module with a simple and easy wireless installation process. (Optional Accessory)
Total Surveillance Solution for Home and Business
IP540(P) bundles a full range of applications to provide an intelligent surveillance total solution - iWizard is a smart installer to turn the complicated network camera installation to a simple and fast process; WebVUer is an intuitive IE based video management software includes all the key features for trouble-free monitoring home surveillance; ComproView is a powerful feature rich 32 channels professional grade multi-camera video management solution for business surveillance.
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PTZ I/O Alarm Expansion Box (Optional)
IP540(P) provides up to 6 alarm Inputs/Outputs function with an optional PTZ I/O Alarm Expansion Box.
Power over Ethernet (PoE)
The Power-over-Ethernet technology is now supported. PoE technology allows network camera to harness electrical power over Ethernet cable while using it to carry data in/out of the camera, eliminating the need for a power cable and adaptor when AC power outlet is not available or inconvenient on site. *Note: only applicable to models containing P designation.
Key Features
1/3" CMOS progressive scan sensor Pan, Tilt, 10x digital zoom
(Pan of 340 degrees, Tilt of 100 degrees)
Day and night functionality with mechanical IR cut filter switching Built-in IR LEDs x12 Supports real-time H.264, MPEG-4 and MJPEG compression (Triple
Codec)
Supports dual streams simultaneously Image frame rate is up to 30 frames per second at 640x480 resolution Smart motion detection Two way audio with built-in MIC (External speaker not supplied) Support UPnP (Universal plug and play) Support 10/100 802.3/Ethernet Optional 802.11b/g/n WLAN upgrade module Supports local storage (MicroSD/SDHC) Easy to Install with IP Cam Wizard Remote Monitoring from 3GPP Mobile Bundle with powerful 32-channel IP video management software ---
ComproView
Optional Digital I/O box for External Sensor and Alarm (3 In/3 Out) Supports Power-over-Ethernet (540P only)
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Specifications
Image Sensor
1/3" CMOS sensor
Lens
Focal Length: 4.0 mm Max Aperture Ratio: F1.5 Fixed iris
Pan range
-170° ~ +170° total of 340 degree
Tilt Range
-10° ~ +90° total of 100 degree
Max Speed
Pan 90°/Sec., Tilt 70°/Sec.
Zoom
10x digital zoom
Angle of View
60° horizontal
Focusing Range
0.5m ~ INF
Minimum Illumination
IR Mode: 0 lux; using built-in IR light in darkness
up to 15m
Color Mode: 1.0 lux
Shutter Time
1/5 ~ 1/16000 Sec
Video Compression
H.264 (MPEG-4 Par t10) Motion JPEG MPEG-4 Part 2
Resolutions
160x120, 320 x 240, 640 x 480, 1280 x 1024
Frame Rate
Up to 30 frames at 640 x 480 Up to15 frames at 1280 x 1024
Video Streaming
Dual H.264, MJPEG or MPEG-4 video streams
Image Settings
Adjustable image size and quality AGC, AWB, AES Configurable brightness, saturation and
sharpness
Audio Communication
Two-way audio with built-in MIC (S/N ratio 58 dB, 50-10000hz )
Audio compression
G.711 PCM 64Kbit/sec
Audio input / output
MIC input / Audio out Security
User ID / Password protection
Supported
DDNS (iDDNS) / PPPoE / HTTP Server / DHCP
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Protocols
Client /NTP Client /DNS Client / FTP Client / SMTP Client / ARP / ICMP/IPV4/ UDP / TCP/IP
Firmware
Support UPnP Support online firmware update
ComproView
Multiple channel management iDDNS service for dynamic IP and desktop
shortcut creation
Recording search and playback Scheduled and event driven management Smart Detection
Internet Explorer (ActiveX)
Monitor the current condition of the monitor area
via Internet Explorer
Capture a still image and save it in JPG format on
PC
Alarm and event management: FTP, I/O alarm,
server notification and email
Supported devices
PC, Laptop, Nettop, MID with IE/ActiveX support. Mobile phone, iPhone/iPod, PDA support in
MJPEG mode.
MJPEG Mode
Viewing of camera image via phone browsers
3GPP Mode
Viewing of camera image via 3G phones (3GPP Streaming)
Operating Condition
5 °C ~ 40 °C Power Supply
PoE (802.3af PoE Class3) for 540P, DC 12V/2A
Dimensions
105 x 125.5 x 128.6 mm
System Requirements
Computer with 1.7GHz processor and 512 MB memory or above Supported Operating Systems : Windows XP SP3, Vista SP1, Windows 7
x86/x64
Supported Web Browsers (ActiveX): Internet Explorer 6 or later
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Hardware Installation
Hardware Overview (Name of Each Part)
Lens
IP Lamp
Light Sensor
IP Lamp
Microphone
LED
Wireless Adaptor Connector (USB type)
LAN
MicroSD/SDHC Card
Microphon e Input
Power
Audio Output
I/O Box Connector
Reset Button
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Connect Your IP Camera
The picture below shows the basic connection of IP540 camera:
1. LAN cable from hub/router to PC: If your LAN cable from PC has been connected to the Cable/ADSL MODEM before, please re-connect it to the LAN port of your hub/router.
2. LAN port on camera: Using the bundled RJ-45 LAN cable to connect IP camera with the LAN port of your hub/router.
3. Wireless adaptor (Optional accessory): If you have purchase the Compro USB wireless adaptor for wireless connection upgrade, please plug it into the USB port of IP camera for wireless reception.
4. Power: Attach the power adaptor to the camera’s power socket and connect it to the power outlet.
Please do not use the power adaptor that not from Compro Technology in the IP camera.
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Connect Your Camera with PoE Feature
The illustrations below show how to set up your PoE-capable camera.
Connecting to a PoE-capable LAN switch
Connecting to a LAN switch through a midspan
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Wireless Connection
With the IP540(P) wireless adaptor, you also have the option of using the wireless connection method. Please keep in mind that you can only have one active connection only, via LAN or wireless.
If user connects the IP camera on the intranet, then the same group of user can share that IP camera to use. Please ensure that the wireless adaptor had been securely fastened, otherwise it could lead to unstable connection.
1. The operation of the IP540(P) wireless network may be interfered should there be other 2.4GHz devices working in the vicinity, e.g. microwave oven, digital cordless camera, etc. You may experience slow frame rate or drops in connection; up on such situation, we suggest that you try to move the IP camera around the area or try to shut off other appliances.
2. Since wireless cameras cause interferences during transmission, you may encounter erratic behaviors when there are more than 10x operating in close proximity.
3. The default wireless connection method is via 802.11n standard and you should experience a stable connection of up to 20 meters between the access point and the camera unit. Your wireless performance may vary depending on the operating environment, building material, etc.
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Mounting on the Wall or Ceiling
Tighten the ceiling plate with screws
Put the IP camera on the ceiling plate
Insert the fasten bracket into the camera
Make sure the fasten bracket is complete insert to the camera
Push the fasten bracket to the right side
Use screwdriver to tighten the screw on the fasten bracket.
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Software Installation
Before Compro software installation, user has to make sure the IP Camera is beside you. The wizard of ComproView Installer on the installation CD will help you to step-by-step install IP camera hardware and software on your system.
1. Insert the Compro software installation CD to CD-ROM drive, the installer will automatic start for installation, please select the display language at first.
2. Please click “IP Camera Setup” and select IP540 / IP540P to install your IP camera. Also, you can select other icons to open the related documents, browse CD contents, or exit.
3. Step1: Connect your camera as the picture shown, or you can click to watch the tutorial video. After connect all the network and power cables, please click “Next”.
If you already connect your IP camera cables, you can skip this step and click “Next” to continue.
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4. Check the LED light of IP camera is working properly. And click “Next” to searching your camera.
5. If you see the Windows Security Alert while searching your camera, please click “Unblock”.
6. Step2: The wizard will search all the available cameras from your local network.
7. You can select your camera from the list on the left side, and it will display video live view and camera information on the right side. (You can double check the device name with the MAC ID, the MAC ID will be print in the serial number sticker on the back side of IP camera or in the package box)
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8. Step3: We recommend you input the new password to protect your system. Or you can click “Next” to pass this process. (The default password is “admin”)
9. Please check the camera name, date and time settings.
10. Select your IP address configuration
by DHCP (Obtain IP address automatically) or you can manually input IP address information, allows iWizard to auto configuration your firewall, setup connection port, and frequency of your local power.
11. Select the orientation of your IP
camera in Standard Position or Ceiling Mount.
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12. Step4: If you already connect the
Compro wireless adaptor on your IP camera, please click “Yes” and it will search for the available SSID of wireless AP/router, please select the AP/router you want.
13. (For Wireless connection only.) Select
the encryption method and input passphrase, then select the IP address configuration.
14. Step5: If you want to use iDDNS
service, please click “Yes” and input the address name you desire, then click “Check Availability” to check the input address name is not being used by others. When it successes, you can click “Create Shortcut” to create the shortcut on your desktop for more convenient use.
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The iDDNS is a free DDNS (Dynamic Domain Name Service) service from Compro. If you are using floating IP, you need to apply the DDNS service to create a hostname that points to your home or office IP address, and provides easy-to-remember URL for quick access in anytime, anywhere. After succeeded create the iDDNS address name, you only need to using http://xxx (input by yourself).iddns.org to access your IP camera from browser.
If your local LAN and router have setup firewall to prevent attack from outside, you have to setup the http port from your router. For example, if you are setting the http port “2001” for your IP camera, your IP camera address will be http://xxx (input by yourself).iddns.org:2001
15. Step6: Here will display the old and
new settings, if ok, please click “Next”, or click ”Previous” back to previous settings.
16. Step7: System will save and reload
the new settings on your camera.
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17. Step8: The iWizard will running network diagnostics on your network settings and warning the inappropriate settings. (In the picture below shows the RTSP port is not correct setup, you have to setup the same port as your router for using the RTSP service.)
18. Step9: You can click the link on the
screen to direct access the web page of your IP camera, and if you want to setup another IP camera, please click “Yes”, or click “No” to install the ComproView software.
19. You can click “Install ComproView” to install ComproView software on your system or you can click “Main Menu” to exit installation.
20. Select your language for
ComproView software installation.
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21. Please read the license agreement, then select “I accept the terms of the license agreement”, and then press the “Next” button to continue the install process.
22. Please enter the user name and the company name.
23. Depends on user’s demand to choose the “Complete” or “Custom” selection, and then press the “Next” button to continue the install process.
24. If user chooses the “Custom” selection, user could choose the specific file folder to install the program.
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25. After all the setting is ready, please click the “Install” button to start the installation.
26. After installation, the program will ask you want to setup to start the ComproView when Windows start.
27. After the install process completed, the ComproView system is finished the installation. Please click “Yes” to restart your system.
28. After restart your system, you will see the iWizard and ComproView icons on your desktop. You can click the “iWizard” to change your camera setup and click “ComproView” to execute the ComproView program.
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IR Lamps and LED Light of IP540(P) Camera
When you connect the power of IP540(P) camera, the camera will start booting procedure. The IR lamps and LED light will be lighting as the following procedure:
1. Once the IP camera Power On after few seconds, the IR lamps and LED will turn on lighting. The IR Lamps are red.
2. After about 5 seconds, the IR lamps will turn off.
3. Trying to connect: It take about 60 seconds to get connection. After the connection is established, the blue LED will light on constantly.
4. Connection established: Blue LED lights on constantly.
5. Connection failed: Blue LED lights on with flashing.
LED Status:
Steady (Blue)
Blinking (Red)
Off
Successful connection to the network
The camera is unable to connect to the network
The unit is either not working or the LED had been turned off.
Power On and Booting start
Blue: The network connection well
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Software for the IP540(P) Camera
The software for IP540(P) camera includes 3 major parts to help you using the IP camera:
1. iWizard Installer and iWizard utility: Install IP camera hardware/software and help you to quick setup your IP camera.
2. WebVUer: Live view and controls in Internet Explorer (ActiveX).
3. ComproView: Professional surveillance software.
When you put the installation CD of IP540(P) camera, it will start the iWizard installer to guide you install the hardware and software of IP camera step by step.
While running the Installation CD, the Step1 will teach you how to connect the IP camera
After installed the software, when you click the iWizard icon on your desktop, it will start to search the available cameras on your network
WebVUer (Internet Explorer)
ComproView
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Access IP camera
Compro Technology provides a range of access method to access and using the IP camera that you’ve just installed.
1. Accessing a single camera via the Internet Explorer (WebVUer) which
is found on all Desktop/Laptop/Nettop with Windows system installed.
This is the easiest way of using the IP camera and requires little learning of the software. (The FireFox browser will be support via firmware update and VLC plug-in installed)
2. Accessing a single camera via web browser of your iPhone/iPod,
BlackBerry, PDA, MID or other mobile devices with web browser. It
supports Motion-JPEG video watching on your mobile devices in anytime, anywhere. (Live view only)
3. Accessing a single camera via 3GPP capable phone over the internet. This is the preferred way of monitoring your camera when you are out of the house and have no access to a computer. However, due to the limitation of the technology, only video stream is provided in this mode.
Do keep in mind that your mobile phone network service provider will be charging a pre-determined rate for using this service.
4. Access a single camera or multiple cameras via the bundled
ComproView software. ComproView is comprehensive software
encompassing the monitoring, recording and detection of the set area. For the full function of the ComproView, please refer to the electronic manual included on the CD.
1
3 2 4
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Using the IP Camera in WebVUer (Internet Explorer)
User can monitor the current condition of the monitor area via Internet Explorer which is found on all Windows based machine.
Please refer the following steps:
1. Open the Internet Explorer.
2. Enter the camera’s IP address. (192.168.0.x)
3. User will see the dialog to request the user name and password; please enter the valid username and password of IP camera, and then press OK.
The default user name and password is “admin”.
4. After enter the valid username and password, Internet Explorer will show up the message to warning user to install the software from “Compro technology, Inc.”
5. Please press the selection and choose to install the ActiveX
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6. And then the reconfirmation dialog will appear on the screen, please press
“Install” button to install the USAtciveX.cab and ComproClientActivex.cab to your system.
7. After ActiveX install completed, if the Windows Security Alert dialog appears, please, click “Unblock” to unblock it from firewall.
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8. Now you can start to use web browser for watch live video and controls IP camera.
If your IP camera falls behind firewalls, you will need to set port forwarding for ports 80 and 554 (default value) to the internal IP address of the camera. Should you have more than one IP camera then please increment the values of the above ports by 1, e.g. the second camera will have ports 81 and 555, etc. Please refer to the manual of your router or firewall.
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Controls the IP camera in Internet Explorer
In the first page, you can see the basic control panel in the top and below is the live video.
Video Mode: Switch between single channel, multiple channels and auto-scan mode display.
Brightness: Adjust the bright of IP camera as you desire. Setup: Enter the setup page of IP camera for advanced setup. Video Size: Switch the video size to fit screen or 100% size. Microphone: Adjust the volume of audio from microphone. Speaker: Adjust the volume of audio from speaker.
Video Stream: Switch between
Stream-1 and Stream-2 mode. (Needs to enable the Stream-2 in video setup page). Direction Control: Click the triangle buttons to rotate the camera as you desire, and click home to preset home position. PTZ Speed: Switch PTZ speed from 1 to 10. Zoom Control: Zoom the screen for more detail. (Only available in motion adaptive mode) Preset Point: Switch to the preset point of your camera. (Please setup the preset points in the Setup PTZ Control)
Patrol Mode: Patrol from preset points Locate: Locate your camera position on
the screen Snapshot: Click the button to take snapshot of live screen.
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Communicate: This feature will allow you to direct talk from your PC’s
microphone to the IP camera’s speaker. Move the mouse cursor to the
communicate button, it will display the message of “Right click to setup”,
please right-click your mouse and select “Setting” to select Input audio device.
After setting the audio input device, please click and hold the communicate button (it will turn to black) to talk to microphone.
Record: Click the “Record” button to take video of live screen. Open Recorded: Search and play video file was caught by the camera. (File
format is .mkv) Open Recorded: Search and play video file was caught by the camera. (File format is .mkv) 10X Digital Zoom: Available zoom factor: 1~10x. To enable the digital zoom feature:
1. Click on the magnifier icon located on the lower-left corner of real-time video display, and then the digital zoom control window will pop up.
2. Check [Enable Digital Zoom] option and set desired zoom ratio by dragging the adjustment bar. Then set the area to be enlarged by dragging the black square shown on preview window.
Click here and hold with mouse button
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Click on the [X] button shown above or press [Esc] key to save the changes and/or close the preview window
If your computer can not play .mkv file format, please download and install VLC media player or KMPlayer from the internet.
Digital Output Control: Control camera to trigger the alarm and siren.
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Configuring the IP camera
Please click the “Setup” button on the up-right of live view window.
The setup page will as the picture below, you can setup the detail of IP camera from here:
Video Settings
Select between Turbo Picture and Motion Adaptive mode
This feature will provide you the best video quality, but max
frame rate will limit to 15 fps.
This feature will provide up to 30 fps frame rate with
maximum 640x480 resolutions.
Back to live view window
Information and maintenance IP camera
Click here to check event history
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If you need to watch the live pictures on your mobile phone or PDA devices.
Please select the “Enable 2nd stream (include 3GPP)” to enable the
Stream-2 video.
Available mode in Stream-1:
Resolution
SXGA (1280x1024)
VGA (640x480)
QVGA (320x240)
QQVGA (160x120)
Codec
MPEG-4, H.264
MPEG-4, H.264
MPEG-4, H.264
MPEG-4, H.264
Frame rate
Turbo Picture mode: 15, 10, 7.5,
5
Turbo Picture mode: 15, 10, 7.5,
5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15, 10, 7.5,
5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15, 10, 7.5,
5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Quality
3, 1.5, 1Mbps
3, 1.5, 1Mbps; 512k, 256k, 128kbps
3, 1.5, 1Mbps; 512k, 256k, 128k, 64kbps
3, 1.5, 1Mbps; 512k, 256k, 128k, 64kbps
Available mode in Stream-2:
Resolution
VGA (Not available in 3GPP mode)
QVGA
QQVGA
Codec
MPEG-4, H.264 Motion-JPEG
MPEG-4, H.264 Motion-JPEG
MPEG-4, H.264 Motion-JPEG
Frame rate
Turbo Picture mode: 15, 10,
7.5, 5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15, 10,
7.5, 5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15, 10, 7.5,
5
Motion Adaptive mode: 30, 25, 20, 15, 10, 7.5, 5
Quality
MPEG-4, H.264:
3, 1.5, 1Mbps, 512k, 256k, 128kbps;
Motion-JPEG:
Highest, Higher, High, Medium, Low, Lower, Lowest
MPEG-4, H.264:
3, 1.5, 1Mbps, 512k, 256k, 128k, 64kbps; Motion-JPEG: Highest, Higher, High, Medium, Low, Lower, Lowest
MPEG-4, H.264:
3, 1.5, 1Mbps, 512k, 256k, 128k, 64kbps;
Motion-JPEG:
Highest, Higher, High, Medium, Low, Lower, Lowest
If you have setup the iDDNS service while IP camera installation procedure,
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you can direct input the web link of your IP camera and no need to remember
the IP address. (In the case below, the “compromk” is input by yourself in
installation process.)
When network congestion occurs, Compro network camera can intelligently force down current user-defined video bit rate and bring it back when healthy bandwidth level becomes available. This avoids video quality deterioration and frame dropping by restricting network camera to send excessive amount of data while the network is already overloaded.
In [Setup] > [Video] > [Active bandwidth management], select [Enable] to activate the function.
Camera Settings
Here you can setup the color and IR light controls of your IP camera.
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Adjust the Brightness, Sharpness and Saturation color
controls on your IP camera.
Setup the white balance of IP camera, available selection:
Auto (default), Sunny, Cloudy, Fluorescent Lamp, and Incandescent Lamp.
Setup the flickerless mode in 60 (default) or 50 Hz.
Setup the exposure time of the camera, default in Auto mode, or you can manual select the shutter speed within 1/5s and 1/16000s to meet your light conditions.
This feature will enable the camera get better and
clearer picture when the current light is low. (Default is on)
Turn On/Off the LED indicator in case that you do not want
any others notice about the camera is working on.
IP540(P) built-in the IR light sensor and IR LEDs can fit
different light situations and provides the 24-hours, 7-days monitoring.
IR Light Sensor
IR Lamps (Inside)
Normal light
(Indoor Light on)
Without IR lamp
(Indoor Light off)
With IR lamp
(Indoor Light off)
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The IR light sensor can detect the indoor light condition and turn on/off the IR lamps; you can setup the IR light operation mode in Auto, Always On, Always Off, or By Schedule.
For schedule on/off the IR sensor and lamps, you can directly input the open and close time you desired, and select always on or during special week days. (In this case, it will turn on the IR sensor and lamps in 19:00 to 23:00 from Monday to Friday.)
This feature allows you to embed text on the live screen, and with 4 locations to be chosen and displayed. (Upper Left, Upper Right, Lower Left, Lower Right)
Then please click the “Upload Image” link and
choose the suitable image. (Limited to JPEG/BMP, 100x30 pixels, 128KB)
Setup your camera according to standard position or ceiling
mount.
Audio Settings
Here you can setup to enable or disable the audio and also adjust the volume up and down. The Stream-2 audio is available when you turn on the Stream-2 feature in video settings and support the 3GPP mode only.
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Users Settings
Here you can create, modify and remove viewers/administrators. The viewers only allow watching live video but can’t change any settings of camera.
When you add new users, you need to input the username, password and group type.
Click here to Modify or Remove current viewer
Click here to Modify or Remove current administrator
Click here to add new viewer or administrator
Click here to allow anonymous viewer login without username and password required, but only allows previewing the live video
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Network Settings
Here you can check your network settings and do the detail settings.
Setup the IP address of IP camera from DHCP mode (recommended) or input the static IP address. And also input the username and password of the PPPoE network.
If you have installed the Compro wireless adaptor in your IP
camera, you can setup the wireless in this page. Please click the “Use
Wireless First” to enable the wireless reception in the future. And then setup
the IP address and the access point details. Then, please click “Save” to take it effect.
Here you can run the diagnostic tool for your current network settings and it will show the information if any error. If there is any error display, please refer to the FAQ section for more information.
This automatic network connection speed detection is to
Current network settings overview
Detail setting list
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help users better define appropriate video bit rates for their applications.
1. In [Setup] > [Network], click on [Network Bandwidth] located on the left
menu to start.
2. Wait for Internet Explorer to prompt for the installation of Java plug-in.
Then click on the text to accept.
3. Camera begins detecting connection speed.
4. Once speed diagnostics is done, camera will advise an ideal value for this
particular user environment. See below example:
The message indicates that currently connected network has a bandwidth to support up to 10 network cameras of identical bit rate settings (either on Stream 1 or Stream 2). If the message shows a less favorable result, go to [Setup] > [Video] to lower current video bit rate values
Setup the DNS server address via DHCP or given DNS server
name.
Setup the NTP (Network Time Protocol) server address to makes the time on IP camera is correct. The default will use pool.ntp.org to check the time correction.
Setup the HTTP port for your IP camera to watch and control the IP camera from internet. (Default: 80) If you need to use the port forwarding, please refer the FAQ section for port forwarding setup.
Setup the RTSP (Real-Time Streaming Protocol) port for your IP camera to support 3GPP stream on the mobile phone. (Default: 554) If you need to use the port forwarding, please refer the FAQ section for port forwarding setup.
Click here to enables the DDNS (Dynamic Domain Name Service) service, recommended to use the Compro iDDNS service. Or if you already have the account from DynDNS or no-ip, you can input the domain name in here for more easily to access your IP camera.
Click here to enable/disable the UPnP settings of IP camera in your
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local network. Also, you can change the device name by yourself. If you want to use the IGD (Internet Gateway Device) protocol on your IP camera, please click and enable it.
If you want to setup the broadcast of video with RTP (Real-time Transport Protocol), you can setup the port range, video/audio address and port number in here.
PTZ Control
Here you can add preset surveillance points. The IP camera will patrol the preset areas.
Firstly use direction tool to move the IP camera to the
desired position. And then type the position name for the surveillance position.
After the settings, please click “Add” to activate. If you would like to use the
position as initial point, please click “Use the current position as “Home”” button.
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If you would like to delete the preset point, please select
the specified point. Before you click “remove” to delete the preset point, please
click “Go To” button to confirm the surveillance point with image.
Click here to calibrate PTZ back to factory default setting.
Here you can set up the IP camera patrol speed with fast and
slow mode. After you have chosen, please click “Save” button.
Once you add preset points, you could setup the duration for
specified point. Just simply select one of preset points, and then input the time
of duration. After the settings, please click “Save” to take it effect.
Event Setup
When event happened, like motion detection or I/O triggers by detection, the snapshot will instantly send to your mail, ftp, image or ComproView notify server to warning you about what’s happened.
In order to properly setup the event function, the users must:
1. First setup the event server based on the need, E-mail, FTP, Image or
ComproView Notification.
2. Once the even server are setup, the user can now go to the trigger setup
to setup the type of events, motion, schedule and the associated even actions.
3. In the motion detection page, the users can setup the region and the
sensitivity of the detection.
4. If the users want to use the I/O input, please connect the I/O devices
before event setup.
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Here provides the 4 different event server configurations in E-mail, FTP, Image or ComproView Notify server. Please click and select the way of event server you need and input related server information.
Support of standard SMTP on SSL-protected webmail platforms such as Hotmail (Windows Live) and Google Mail (Gmail) is also included. To use this function, in [Event Server Setup] > [Email Event Server Setup], enter their SMTP address and SSL port respectively. Then enter your user name and password, and the E-mail subject as you wish.
As of August 2010, SMTP and SSL settings for Hotmail and Gmail are as follows:
SMTP
SSL
Hotmail
smtp.live.com
587
Google Mail
smtp.gmail.com
465
In [Authentication Method], select [Login]. Enter a complete email address in [User Name] field: [email protected]. Other SSL webmail platforms are not tested.
Here provides the configuration for SMS notification feature that allows the camera to send a SMS (Short Message Service) alert message to a user-specified recipient when a pre-defined event scenario is being triggered. This feature does not require additional hardware GPRS modem and SIM card installed. Users only need to first apply an account with a third-party, web-based SMS gateway service provider. To properly configure SMS server:
1. Under [Setup] > [Event Setup] > [Event Server Setup], click on [SMS server]
to start configuration.
2. Provide the required data for the following field:
Service provider User name API ID Target country Target cell phone
Default: Clickatell User name registered at Clickatell API ID provided by Clicktatell The country code for recipient’s mobile phone number Recipient’s mobile phone number
If you do not have a Clickatell account yet, please visit [www.clickatell.com], and under [Login] > [New Customer] > [Product Selection], choose [Clicktall Central (API)] and proceed to obtain an API ID according to its online instructions.
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3. Choose [Next] to save the setting.
4. Customize the SMS message content if wanted. Choose [Next].
5. To receive a test message, click on [Send me a SMS message to the SMS
Gateway]. Or choose [Finish] to save the configuration.
6. To enable SMS notification, go to [Setup] > [Event Setup], and click on
[Trigger Setup] to create a new event trigger or modify an existing one. Then under [Event Actions], check [Send SMS] and choose [Finish].
Note: You must have enough credit at Clickatell in order to send SMS message.
You can create, modify, or delete event trigger by Schedule, Motion Detection or I/O ports. In the schedule setup, you can setup schedule time and period. Or select the trigger area in preset Motion Detection areas. Also select the I/O port for trigger. After select the trigger type, please click “Next” to select event actions to take snapshot, e-mail, upload image to ftp or warning to output port.
Motion detection feature provides 3 regions selection for motion detection. You can directly use the mouse to select the region on the preview screen. Please select the region 0, 1 or 2 first, then select the sensitivity level (S1: Lowest, S2: Low, S3: Medium, S4: High, S5: Highest), and select the motion detection region on preview screen with your mouse cursor.
If you do not want the preset region, please select the region number and click “Delete” to delete it.
Region Number
Sensitivity Level
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Here will display your input devices status for your reference.
Here you can setup the audio detection sensitivity level in Low, Medium, High for event trigger.
Here you can setup the tampering sensitivity level in Low, Medium, High for event trigger.
Recording Setup
In addition to the capability of storing event snapshots to local SD Card slot (card not included), this camera also supports storage of video clips (audio may be included if enabled) to either the local or the remote storage device. To access this feature, in [Setup], click on [Recording Setup] located on the left menu. In order to properly access the recording function, the users must consider:
1. Destination: One of the following storage media may be selected.
Local
Remote
microSD/SDHC
V
NAS (Samba-based)
V
NFS (Network File Server)
V
2. microSD/SDHC Setup:
SD Card Status
Status verification
SD Card Capacity
Show available and total space in the card
Format
Show available and total space in the card
Enable Recording during network failure
Click to allow forced recording to SD card during network failure
3. NAS Setup:
Domain Name / IP Address
Network address of Samba-based NAS(Network Attached Storage)
Directory
Storage path
User Name / Password
User authentication data set for NAS
Check NAS Status
Status verification
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4. NFS Setup:
IP Address
Network address of NFS (Network File Server)
Directory
Storage path
5. File Management: Once the selected storage is full, the oldest file will
automatically be overridden.
6. Recording Setup: Click on [Next] to setup recording methods:
Event-based or Scheduled. Event-based Recording: Records when motion, audio and I/O are triggered (multiple choices). Recording length: 60~3,600 sec, default 60 sec.
Schedule Recording: Allows non-stop recording for selected weekday(s) and start/end time.
Disable Recording: Turns off recording function.
7. Playback: In [Setup], click on [Recording History] located on the left menu,
then playback menu will be shown as follow:
To playback, first select a video clip on the list (red square shown above).
File format: AVI.
Date Setup
Here display the current time setting in your IP camera, and you can setup the Time Zone with your current region or country, get time from NTP server, sync
you’re your local PC or manually adjust it.
Playback Download Protect/Unprotect Select All / Deselect / Delete
Click to download then playback Click to download Selected clip(s) will never be erased File management
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Multi-Camera
IP540(P) support multiple camera display and control, you can setup and manage the camera in here. Here display the current time setting in your IP camera, and you can setup the Time Zone with your current region or country, get time from NTP server, sync you’re your local PC or manually adjust it.
As the picture below, you can see the entire camera list. Also, you can click the “Add” button to add camera on the list, or modify/delete current cameras.
When you add and modify camera, please input the IP address, Username, Password, RTSP port number and HTTP port number for setup.
Single camera mode
Multiple cameras mode
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Event Viewer
Here display the current time setting in your IP camera, and you can setup the Time Zone with your current region or country, get time from NTP server, sync
you’re your local PC or manually adjust it.
Maintenance
Here provides the current information about your IP camera, history log, Compro contact information and maintenance your IP camera.
Here you can check the firmware version of your IP camera
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You can reboot your IP camera, select available language, manage user profile, reset to factory default, or update the firmware of IP camera (Please download the latest firmware from Compros website).
The profile management feature allows installers and users to set up more than one camera of similar configurations at great ease. After the current camera is properly configured, users can export current configurations to a profile on PC then import it into other cameras, thus making least changes possible like changes on IP address or a few other settings that might need to be modified individually. In addition, this feature can also be considered as a backup mechanism for future service need.
1. After the current camera is properly configured, go to [Maintenance] >
[Profile Management], and click on [Export] to download camera profile to a user-defined location.
2. To apply configurations to other cameras, press [Browse…] and select the
right file you wish to upload, and then click on [Import] to proceed.
3. Camera will start to reboot, which will take approximately 60 seconds to
complete. User must not interrupt browser action during the process as doing so may cause problems to the system.
Note that you may only cross-import profile among identical camera models.
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Access the IP Camera via iPhone/mobile device
Compro provides web browser support via MJPEG mode (video only) on wide range of PC, NB, Mobil Phone, PDA, Nettop, MID devices to view the IP camera video anytime, anywhere and anyplace.
The supported browsers are listed as follows:
Windows: IE, Google Chrome, Safari, FireFox  Linux: FireFox  Mobile Device: iPhone, iPod Touch, BlackBerry, Android, WM and Major
Brand Mobiles.
Please follow the steps below to watch the video on your mobile device:
Step1: Please go to the Setup Video Settings page of your IP camera,
and click the “Enable 3GPP Stream” to enable the stream-2 video.
Step2: In the Stream-2, setup the Codec to “Motion-JPEG”. Step3: Enter IP-address/mjpeg.html into the phone's web browser to watch
video on your mobile device.
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Access the IP Camera via 3GPP Mobile Phone
You can access the desired IP camera via compatible 3GPP mobile phone when both the IP camera has a working internet connection and the mobile phone has a good connection on the GPRS or 3G network.
There are several criteria which need to be fulfilled before the 3GPP function can be successfully utilized.
1. In order to use the 3GPP function, you should turn on the 2nd stream of the
IP camera and set the resolution as QQVGA, FPS as 5, and quality as medium. In addition, by enabling the 2nd stream, you will notice a drop in the frame rate in the primary stream. This is a normal behavior since the hardware has to process two streams instead of just one.
2. Please apply for a Dynamic DNS (DDNS) address as specified on the
previous page.
3. Please ensure that you’ve got an active internet connection on both the IP
camera and the intended mobile phone.
4. To view the live image, please enter the following address into the phone’s
web browser or streaming software, “rtsp://ipcamera-ip/medias2”. The ipcamera-ip is the DDNS address that you’ve obtained in the installation.
Compatible Phones: HTC: Touch Diamond Nokia: N78 Samsung: U708 Sony Ericssion: K610i / W850i
Incompatible Phones:
Nokia: 6500C Sony Ericssion: T700 / W910 / Z750i Dopod: CHT9110
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The Internet Setting
The IP camera connection could follow the method below:
1. If user’s PC is support Universal Plug and Play (UPnP™) service and
network setting is in DHCP, the Compro IP540(P) will auto detected and add it into the My Network place. (If user could see the Compro IP540(P) already, please switch to next page)
Note: If user wants to install the UPnP™ service, please execute the “Add/Remove” program in “Control Panel”. After the dialog opened, please select “Add/Remove Windows Components” and select the “Networking Services” selection. User will see the “Detail” button, please
press it and try to find the “UPnP” selection. Please select it and add it into user’s operation system.
2. If user uses the router, user should easy to see the IP address had been
assigned for the Compro IP540(P) in the router’s administration pages. If user gets any problem, please refer the router’s documentation.
3. If user uses DHCP to connect to internet, then user needs to apply for a
DDNS (Dynamic DNS), user could apply to a new hostname from Compro’s free iDDNS service or refer to the DynDNS or no-ip website and apply for a new one. After user gets the DDNS, please enter the IP address to login the IP Camera. After login the IP Camera, please go for Setup Network DDNS and enter the entire DDNS column.
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DDNS Setup and Port Forwarding
Apply Compro iDDNS Service
If you want to use Compro iDDNS service, please running the Compro iWizard and click “Yes” in the Step5 and input the address name you desire, then click “Check Availability” to check the input address name is not being used by others. When it successes, you can click “Create Shortcut” to create the shortcut on your desktop for more convenient use.
The iDDNS is a free DDNS service from Compro. If you are using floating IP, you need to apply the DDNS (Dynamic Domain Name Server) service to create a hostname that points to your home or office IP address, and provides easy-to-remember URL for quick access in anytime, anywhere. After succeeded create the iDDNS address name, you only need to using http://xxx (input by yourself).iddns.org to access your IP camera from browser.
If your local LAN and router have setup firewall to prevent attack from outside, you have to setup the http port from your router. For example, if you are setting the http port “2001” for your IP camera, your IP camera address will be http://xxx (input by yourself).iddns.org:2001
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If you see the exclamation mark in the HTTP or RTSP port after setup. That means you have to setup the port forwarding on your router to enables you can access the camera from internet.
Please enable port forwarding in the router which the IP camera connected. You may need to consult the manufacturer of your router. Note: Your router may require a reboot after port forwarding had been set.
The above is a sample illustration of what you need to do in order to enable
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remote viewing of the IP camera.
Once the above steps are done, you should be able to log-on to the camera from a remote location. Please type in the DDNS address or the static IP address depending on your configuration. For example, in this case, you should enter http://61.220.20.16:80 into the Internet Explorer to gain access to the camera.
Note: If you have multiple cameras installed on a network, you will need to change the HTTP and RTSP port on the cameras manually so each one of them will have a unique port. E.g. you may wish to change the HTTP and RTSP server ports on the 2nd camera to 81 and 554 respectively. You can access the 2nd camera by typing in http://61.220.20.16:81.
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Reset to the Factory Default
This function will cause the IP camera back to the factory default settings, please refer the steps below:
1. Keep pressed the reset button (rear panel) about 10 seconds; user will see
the Status Indicator go out.
2. After about 5 seconds, the Status Indicator brightens up again. It means
that the IP camera is back to the factory default.
3. Please re-install the Compro IP540(P) using the one of above method.
Reset Button
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Firmware Update
You can download the latest firmware from Compro’s website. http://www.comprousa.com
After download the file, please go the web interface of IP camera control, and select the download file to update your firmware.
Click Setup Maintenance (upper-right) Maintenance (left) and select firmware update.)
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Troubleshooting
During the course of installation, you may encounter various issues in regards to the usage of either the camera or the ComproView software. The following pages contain the list of troubleshooting procedures which should help you overcome any difficulties.
The troubleshooting is divided into four sections, initial setup, stand alone onboard program, ComproView and remote viewing via Internet Explorer.
Initial Hardware / Software Setup
Installation
After you’ve successfully connected the power and network port of the IP camera, please ensure that you’ve installed the latest software & firmware from our website, www.comprousa.com. Once the ComproView had been installed, you can use the included iWizard which can be found under Start -> Program Files -> ComproView.
The iWizard will automatically scan for all of the available cameras on the network, even though they might not be on the same subnet.
iWizard
The scanning of the cameras generally takes around 1 minute to complete and you will see the available cameras populating the screen, as per the figure blow.
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However, should the scanning returned zero cameras found then we can start the following troubleshooting procedure.
Hardware wiring check
a. Please check that the camera had been connected to either the wired or
wireless network and had been powered on for 1 minute. You can check the status of the IP camera by checking the front blue LED.
b. Please check that your computer has a successful connection to the
network.
Computer has connection
Computer has no connection
c. If you are using the wireless network, please ensure that:
1. The IP camera is connected to the correct wireless access point.
2. You’ve correctly set the encryption type and key for the connection, where applicable.
3. If your network does not have a router then the default IP address for
Steady (Blue)
Blinking (Red)
Off
Successful connection to the network
The camera is unable to connect to the network
The unit is either not working or the LED had been turned off.
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this camera is at 192.168.0.128.
Note: You can check the status of the connection by logging into your router
maintenance log or similar wordings in your router.
Camera Reset
After you’ve check through the above steps, you should be able to use the iWizard Utility to scan for the camera which you’ve just installed. If none of the above worked, please reset the camera and follow the above procedures again.
You can reset the camera to the default state where it will use the onboard LAN connection and get IP from the available local DHCP server. To reset the camera, please power on the camera for 2minutes then press and hold the reset button on the back of the camera for 10 seconds in order to reset setting to factory default.
Once the camera had been reset, please give it 2 minutes to reboot and start the IP Camera Utility to scan for the camera.
Trouble with the ActiveX Client
Once you’ve highlighted the chosen camera, please click on the “Web Page” button which should start your Internet Explorer. It will ask you for the user name and password combination, the default is admin/admin, case sensitive.
Note: The application currently only runs under Microsoft Internet Explorer 6
or greater. It does not operate under other internet browsers in the time being.
No user interface in the browser:
This could be related to three possible causes.
a. ActiveX was not installed: Please install the ActiveX as per the
instruction on the screen. This component must be installed otherwise you will not have access to the operating user interface.
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b. Ensure that the ActiveX had been correctly registered with your Internet
Explorer. Please check that you’ve got both the ComproClientActivex and USActiveX control components registered under Tools -> Manage Add-ons.
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c. Please ensure that your security setting under Internet Explorer allows
the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer.
If you have done all of the above and still unable to get the video / audio on the browser, please delete all of the files under OS Drive\Program Files\Compro Embedded and reinstall the ActiveX client. Finally, if you encountered the error where the browser returned “213 file not found”, please restart your computer which should help in this situation.
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Remote Viewing via Internet Explorer
It is likely that you may wish to check the video or audio of the IP camera from a remote location. The following are the steps which you will need to perform in order for a successful viewing.
The figure above denotes a general condition where: a. The IP camera has a static virtual IP address of 192.168.0.1 b. The WAN IP address at the IP camera site is 61.220.20.16. c. The client (user) is trying to view the video / audio stream remotely.
1. Please ensure that the camera’s image quality is set corresponding to the host’s upload limit. You can check the camera’s image quality setting under ActiveX Setup Video Quality. Should you set quality higher than that of the upload limit, you will experience stutter in video or black video screen.
2. Check the ports on the camera by going into ActiveX Setup Network and note down the HTTP and RTSP server ports, in this case, ports 80 and 554 respectively.
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3. Please enable port forwarding in the router which the IP camera connected. You may need to consult the manufacturer of your router. Note: Your router may require a reboot after port forwarding had been set.
The above is a sample illustration of what you need to do in order to enable remote viewing of the IP camera.
4. Once the above steps are done, you should be able to log-on to the camera from a remote location. Please type in the DDNS address or the static IP address depending on your configuration. For example, in this case, you should enter http://61.220.20.16:80 into the Internet Explorer to gain access to the camera.
Note: If you have multiple cameras installed on a network, you will need to
change the HTTP and RTSP port on the cameras manually so each one of them will have a unique port. E.g. you may wish to change the HTTP and RTSP server ports on the 2nd camera to 81 and 554 respectively. You can access the 2nd camera by typing in http://61.220.20.16:81.
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Contacting Compro Technical Support
Before you submit an email for support, please check the troubleshooting list above. You may fill out the form (http://comprousa.com/en/form.htm) or directly email to [email protected]
Compro Technology, Inc.
www.comprousa.com
V1.5-100928
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