Fourth Edition (June 2000)
Part Number 143091-004
Spare Part Number 158549-001
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
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EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
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Compaq ProLiant ML370 Maintenance and Service Guide
Maintenance and Service Guide
Fourth Edition (June 2000)
Part Number 143091-004
Spare Part Number 158549-001
About This Guide
Symbols in Text.........................................................................................................vii
This maintenance and service guide is a troubleshooting guide that can be used for reference
when servicing Compaq ProLiant ML370 Servers.
IMPORTANT: The installation of options and servicing of this product shall be performed by individuals
who are knowledgeable of the procedures, precautions, and hazards associated with equipment
containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
About This Guide
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
viii Compaq ProLiant ML370 Maintenance and Service Guide
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, do not exceed the level of repair specified in these procedures. Because of the
complexity of the individual boards and subassemblies, do not attempt to make repairs at the
component level or to make modifications to any printed wiring board. Improper repairs could
create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of
clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation,
plug the AC power cord into a properly grounded AC outlet only.
IMPORTANT: Any indications of component replacement or printed wiring board modifications may void
any warranty.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
■ User documentation
■ Online information at the Compaq website
http://www.compaq.com/support/servers/index.html
■ Compaq Service Quick Reference Guide
■ Service training guides
■ Compaq service advisories and bulletins
■ Compaq QuickFind
■ Compaq Insight Manager
■ Compaq download facility: Call 1-281-518-1418 using your modem.
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an
integrated, 16 × 4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
Telephone Numbers
For the name of your nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, call 1-800-263-5868.
For Compaq technical support:
■ In the United States and Canada, call 1-800-386-2172.
■ For Compaq technical support phone numbers outside the United States and Canada, visit
the Compaq website at:
http://www.compaq.com
About This Guide ix
Chapter
1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for
Compaq ProLiant™ ML370 Servers. See Table 1-1 and Table 1-2 for the names of referenced
spare parts.
1-2 Compaq ProLiant ML370 Maintenance and Service Guide
Mechanical Parts Exploded View
2
3
1
6
5
4
7
Figure 1- 1. Mechanical parts expl oded view
8
Mechanical Spare Parts List
ItemDescriptionSpare Part Number
Chassis
1Chassis157986-001
2Small access panelPart of kit 387762-001
3Large access panelPart of kit 387762-001
4Right side panel (tower model only)Part of kit 387762-001
5Front bezel (tower model only)217492-001
6Rack front plate (rack-mountable model only)163489-001
7Feet (tower model only)333575-001
8Hot-plug drive cage, 6 x 1-inch387089-001
91-Ghz processor spare221536-001
Illustrated Parts Catalog 1-3
Table 1-1
Mechanical Spare Parts List
1-4 Compaq ProLiant ML370 Maintenance and Service Guide
System Components Exploded View
12
14a
17
15
13
19
1
16
10
20
11
9
Figure 1-2. System components exploded view
27a
18
21a
22
8
26
System Components Spare Parts
System Components Spare Parts List
ItemDescriptionSpare Part Number
System Components
9Power supply, 325 W402151-001
10I/O fan, 92 mm173907-001
11CPU fan, 120 mm326873-001
123V lithium battery179322-001
13Power switch with LED indicators and cable157928-001
Boards
14Processors
a) 6/600-MHz, with heat sink (heat sink may vary)166146-001
b) 6/667-MHz, with heat sink (heat sink may vary)*166109-001
c) 6/733-MHz, with heat sink *166108-001
d) 6/800-MHz, with heat sink *187781-001
e) 6/866-MHz, with heat sink *187782-001
f) 6/933-MHz, with heat sink *196628-001
Illustrated Parts Catalog 1-5
Table 1-2
15System board157824-001
16Processor Power Module157825-001
17Riser board, with brace157925-001
18SCSI backplane board163903-001
2218-GB, 1-inch, 10K rpm, Wide Ultra2 hard drive143920-001
Cables
23Miscellaneous data cable kit *386559-001
* Not shown
327659-001
179963-001
continued
1-6 Compaq ProLiant ML370 Maintenance and Service Guide
Table 1-2
System Components Sp ar e Part s List
ItemDescriptionSpare Part Number
Cables
continued
24Miscellaneous signal cable kit *158530-001
a) Hard drive/CD-ROM drive data cable
b) Diskette drive cable assembly
c) 1-device SCSI cable assembly
d) 3-device SCSI cable assembly
25Miscellaneous power cable kit *158529-001
a) Diskette and CD-ROM drive power cable assembly
b) Power supply power cable assembly
c) Removable media bay power cable assembly
d) Signal power cable assembly
Miscellaneous
26Hard drive blank122759-001
continued
27Miscellaneous plastics kit140479-001
a) Removable media drive bay blank
28Country kit *158531-001
29Maintenance and service guide *158549-001
30Illustrated parts map *158550-001
31Miscellaneous hardware kit *281847-001
a) Slide rail, 22-inch, pair (rackmount model only)
32Rack conversion kit *163490-001
33Keyboard *386209-001
34Baffle *163364-001
44AC Power supply, 225-W, hot-plug redundant *283623-001
45DC Power supply, 225-W, hot-plug redundant *333593-001
* Not shown
continued
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
Compaq ProLiant ML370 Servers. The ProLiant ML370 Server is available in tower and rack
models. The Compaq ProLiant ML370Maintenance and Service Guide shows the tower model.
In most cases, the rack model removal and replacement procedures are slightly different from
the tower model procedures. After completing all necessary removal and replacement
procedures, run the diagnostics program to verify that all components operate properly.
To service Compaq ProLiant ML370 Servers, you might need the following:
■ Torx T-15 screwdriver
■ From the Compaq SmartStart and Support Software CD:
G System Configuration Utility
G Drive Array Advanced Diagnostics
G Diagnostics
2-2 Compaq ProLiant ML370 Maintenance and Service Guide
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■ Cover work stations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
■ Make sure you are always properly grounded when touching a static-sensitive component
or assembly.
■ Avoid touching pins, leads, or circuitry.
■ Always place drives PCB assembly-side down.
■ Use conductive field service tools.
Symbols in Equipment
CLASS 1 LASER PRODUCT
WARNING: Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
WARNING: Any surface or area of the equipment marked with these symbols
indicates the presence of electric shock hazards. The enclosed area contains no
operator serviceable parts. To reduce the risk of injury from electric shock
hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection. To reduce the risk of electric shock, fire, or damage to the
equipment, do not plug telephone or telecommunications connectors into this
receptacle.
WARNING: This label or equivalent is located on the surface of your CD-ROM
drive. This label indicates that the product is classified as a CLASS 1 LASER
PRODUCT.
Power supplies or systems marked with these symbols indicate the equipment is
supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
Weight in kg
Weight in lb
Preparation Procedures
Before beginning to remove any serviceable parts, determine whether the part is hot-pluggable
or non-hot-pluggable.
Hot-Pluggable Devices
Hot-pluggable devices in the ProLiant ML370 Servers include SCSI hard drives and power
supplies (with redundant power supply option kit).
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices when they are not in
active use.
Non-Hot-Pluggable Devices
Removal and Replacement Procedures 2-3
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to handle
safely.
If the part is non-hot-pluggable, the server must be powered down. Non-hot-pluggable parts
include the processors, all boards, DIMMs, fans, drive cages, and the standard power supply.
Powering Down the Server
System power in ProLiant ML370 Servers does not completely shut off with the front panel
Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off.
The standby position removes power from most electronics and the drives, but portions of the
hot-plug power supply and some internal circuitry remain active. To completely remove all
power from the system, you must disconnect all power cords from the server.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only
one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: Because the rack allows you to stack computer components on a vertical rather
than horizontal plane, you must take precautions to provide for rack stability and safety. It is
important that you follow these precautions to provide for rack stability and safety and to
protect both personnel and property. Heed all cautions and warnings throughout the installation
instructions that came with the server.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
2-4 Compaq ProLiant ML370 Maintenance and Service Guide
WARNING: To reduce the risk of personal injury or damage to the equipment: If the server is
mounted in a rack, internal devices may not be accessible for removal and replacement. If the
server must be removed from the rack for device accessibility, remove the server from the rack
and place it on a sturdy table or workbench. Refer to the ProLiant ML370 Servers Setup andInstallation Guide for further information on working with racks.
CAUTION: The system power in the server does not completely shut off from the front Power
On/Standby switch. Moving the switch from On to Standby leaves some portions of the hot-plug
power supply and some internal circuitry active. Disconnect all power cords from the server to
remove all power from the system.
CAUTION: Electrostatic discharge can damage electronic components. Be sure you are
properly grounded before beginning any installation procedure. For more information, see the
section titled “Electrostatic Discharge Information” earlier in this chapter.
To power down the server:
1. Press the Power On/Standby switch to Standby. This places the server in standby mode,
thereby disabling the main power supply output and providing auxiliary power to the
server. Standby does not completely remove power from the system.
2. Verify that the system power LED indicator on the front panel, near the Power
On/Standby switch, is amber and that the fan noise stops.
3. Disconnect all AC power cords from the AC outlet, then from the server.
4. Disconnect all external peripheral devices from the server.
5. For stability and safety, properly positioning the server is critical. If the server is mounted
in a rack, remove the rack model server from the rack and place it on a sturdy table or
workbench. Refer to the ProLiant ML370 Servers Setup and Installation Guide for
instructions.
Rack Warnings
WARNING: To reduce the risk of personal injury, make sure that the rack is adequately
stabilized before extending a component outside the rack. A rack may become unstable if more
than one component is extended for any reason. Extend only one component at a time.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ The stabilizers are attached to the rack if it is a single rack installation.
■ The racks are coupled together in multiple rack installations.
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
■ Install the power supply before connecting the power cord to the power supply.
■ Unplug the power cord before removing the power supply from the server.
■ Disconnect power from the server by unplugging the power cord from either the electrical
outlet or the server. If the system has multiple power supplies, disconnect power from the
system by unplugging all power cords from the power supplies.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
Removal and Replacement Procedures 2-5
CAUTION: ProLiant ML370 Serversmust always be operated with the system unit cover on.
Proper cooling will not be achieved if the system unit cover is removed.
2-6 Compaq ProLiant ML370 Maintenance and Service Guide
Front Bezel
NOTE: This procedure applies to the ProLiant ML370 tower model only.
To open the front bezel:
1. Unlock the front bezel keylock.
2. Swing the front bezel out away from the server.
To remove the front bezel, continue with the following step.
3. Lift up the front bezel, then pull it away from the chassis.
Figure 2-1. Removing the front bezel
Reverse steps 1 through 3 to replace the front bezel.
Rack Front Plate
NOTE: This procedure applies to the ProLiant ML370 rack-mountable model only.
To remove the rack front plate:
Removal and Replacement Procedures 2-7
1. Remove the ten T-15 screws from the rack front plate
2. Pull the rack front plate away from the server
2
Figure 2-2. Removing the rack front plate
Reverse steps 1 and 2 to replace the rack front plate.
.
.
1
2-8 Compaq ProLiant ML370 Maintenance and Service Guide
Feet
NOTE: This procedure applies to the ProLiant ML370 tower model only.
To remove the feet from the chassis, one at a time:
1. Perform the preparation procedures. See “Powering Down the Server” earlier in this
chapter.
2. Place the server on its right side (opposite from the large access panel).
3. Remove the T-15 screw from each foot ➊.
4. Pivot each foot down ➋; then pull it off the base of the chassis ➌.
2
3
1
Figure 2-3. Removing the feet from the chassis
Reverse steps 1 through 4 to replace the feet. Make sure each foot snaps securely into its holder.
Large Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow internal system
components to cool before touching them.
To remove the large access panel:
1. Perform the preparation procedures. See “Powering Down the Server” earlier in this
chapter.
2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Removal and Replacement Procedures 2-9
3. Loosen the two thumbscrews securing the large access panel to the front of the chassis
4. Slide the large access panel back about 1.5 cm (0.5 inches), then pull it away from the
chassis
Figure 2-4. Removing the large access panel
.
1
2
Reverse steps 1 through 4 to replace the large access panel.
.
2-10 Compaq ProLiant ML370 Maintenance and Service Guide
Small Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow internal system
components to cool before touching them.
To remove the small access panel:
1. Perform the preparation procedures. See “Powering Down the Server” earlier in this
chapter.
2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
3. Loosen the thumbscrew securing the small access panel to the chassis ➊.
4. Slide the small access panel toward the rear of the unit about 1.5 cm (0.5 inches), then off
to the side
➋.
2
1
Figure 2-5. Removing the small access panel
Reverse steps 1 through 4 to replace the small access panel.
Right Side Panel
NOTE: This panel does not exist on the rack-mountable model. This procedure applies to the tower
model only.
To remove the right side panel from the chassis:
1. Perform the preparation procedures. See “Powering Down the Server” earlier in this
chapter.
2. Remove the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
3. Remove the feet on the base of the right side panel. See “Feet” earlier in this chapter.
4. Remove the two Torx T-15 screws securing the right side panel to the front of the
chassis
Removal and Replacement Procedures 2-11
.
5. Pull the right side panel back, then away from the chassis
2
Figure 2-6. Removing the right side panel
Reverse steps 1 through 5 to replace the right side panel.
.
1
1
2-12 Compaq ProLiant ML370 Maintenance and Service Guide
Drives and Related Components
Compaq ProLiant ML370 Servers ship standard with a hot-plug drive cage containing
six 1.0-inch hot-plug drive bays. Four removable media bays contain one third-height diskette
drive and one half-height IDE CD-ROM drive. Two bays can contain a second CD-ROM drive,
tape drives, hard drives, or any SCSI device.
Compaq ProLiant ML370 Servers support up to ten mass storage devices including the diskette
drive and IDE CD-ROM drive. Figure 2-7 and Table 2-1 describe the drive configurations.
1
2
3
4
5
6
7
8
9
Figure 2-7. Drives and related components
5432
Drives and Related Components
ItemDescription
Drive activity LED indicator
Power On/Standby status LED indicator
Power On/Standby switch
Key lock
Diskette drive
CD-ROM drive
Removable media slot
Removable media slot
Hot-plug drive bays 0-5
10
Table 2-1
Cable Routing Diagrams
CAUTION: When routing cables, always ensure that the cables are not in a position where they
will be pinched or crimped.
IDE CD-ROM Drive Cable Diagram
1
Removal and Replacement Procedures 2-13
1
Figure 2-8. IDE CD-ROM drive cable
Diskette Drive Cable Diagram
1
Figure 2-9. Diskette drive cable
1
2-14 Compaq ProLiant ML370 Maintenance and Service Guide
SCSI Cable Diagram
1
2
Figure 2-10. SCSI cable diagram: the three-device, terminated SCSI cable connected from
internal SCSI Port 1 to the vacant bays of the removable media area, and the point-to-point SCSI
cable connected from internal SCSI Port 2 to the backplane of the hot-plug drive cage
1
2
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