Compaq MIL-S800I User Manual

Warranty and Support Guide

 1 Year Parts and Labor  1 Year Te chni cal Te lepho ne Su ppor t  24 Hours a Day, 7 Days a Week

IMPORTANT NOTE

If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). We want to make sure that your support needs are met and any issues resolved as quickly as possible.

This document includes warranty information for the United States, Canada, and the Caribbean.

The information in this document is subject to change without notice.

Before contacting HP Total Care, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Model Number: _____________________________________________________________________

Serial Number: _____________________________________________________________________

Purchase Date: _____________________________________________________________________

System or Product Number: ___________________________________________________________

Don’t Forget to Register!

Click the registration icon on your desktop or go to: www.register.hp.com

NOTE: You can view your PC product number, model

number, and serial number by pressing the Ctrl, Alt, and S keys on the keyboard at the same time.

Registration is quick, easy and offers:

E-mail updates containing notifications about product

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enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.

The HP newsgram, our monthly online magazine packed

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full of product news, support tips, project ideas, and much more. Visit us at:

www.subscription.support.hp.com

Where to Get Help

HP offers a wide variety of service and support options, which are available around the clock for Compaq-branded products that are either in or out of warranty.

Options to use when you need help:

1 Check the setup poster and the user documentation for

help with setting up and using your PC.

2 Use the support tools right on your PC.

Help & Support Center for help with hardware and software questions. Click Start and then click Help and Support.

PC Tune-up and Repair for tools to keep your PC running smoothly. Click Start, All Programs, PC Help and Tools.

SW Repair Wizard guides you through options to resolve software issues. Click Start, All Programs, PC Help and Tools.

3 Compaq Customer Care Web support. For

product information, driver updates, troubleshooting and much more, go to: www.hp.com/support

4 Chat online with qualified support specialists using

HP Real Time Chat. Available through the Help & Support Center on your PC.

5 If you have not solved the problem, you can contact us

by phone 24 hours a day, seven days a week, in English, Spanish, and French (Canada only) at:

1-(800)-652-6672 (1-800-OK Compaq) or 1-(905)-206-4357 (local to Mississauga)

When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

Software Support

America Online

U.S.: 888-346-3704 Canada: 888-265-4357 www.aol.com

Apple — iTunes

www.apple.com

AT&T WorldNet

800-400-1447 www.att.net

CompuServe 2000

800-944-9871 www.compuserve.com

Corel

www3.corel.com

Detto Technologies

866-338-8663 www.detto.com

EarthLink

Dial-up customer service 800-890-6356

Dial-up technical support 800-890-5128

Broadband customer service and technical support 888-829-8466 www.earthlink.net

InterVideo

510-651-0888 www.intervideo.com/home

Microsoft Network

800-386-5550 www.support.msn.com

Symantec — Norton AV

www.symantec.com/techsupp

Quicken Basic (Intuit)

900-555-4688 www.intuit.com

Troubleshooting

Veritas

(only CD-RW and DVD+RW/+R models)

www.veritas.com

Yahoo! — User Support

www.yahoo.com

For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions.

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom

Solution describes what you should do to try to solve the

problem.

Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

may have occurred.

Display (Monitor)

NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the

common causes and solutions listed in this table.

Symptom Problem Solution

Screen is blank, and monitor power light is not lit.

Screen is blank.

Monitor power cable is not connected to the monitor or to the wall outlet.

Monitor is off (not turned on). Press the On button on the front of the monitor. Screen saver is enabled. Press any key or move the mouse to make the screen display

PC is in standby mode. Press the Standby button (select models only) or press the Esc key

PC is in hibernation mode or is off.

Monitor connector cable is not properly connected to the back of the PC.

Reconnect the power plug on the back of the monitor and on the wall outlet.

visible again.

on the keyboard to resume from standby mode. Press the On button to turn on the PC.

Inspect the monitor video connector for bent pins. If no pins are bent, reconnect the monitor connector cable on the back of the PC.

Hard Disk Drive

Symptom Problem Solution

PC seems to be locked up and not responding.

Program in use has stopped responding to commands.

Use the Windows Task Manager to close any programs not responding or to Restart the PC:

1 Press the Ctrl, Alt, and Delete keys on the keyboard at the

same time.

2 Select the program that is not responding, and click

End Task.

Click Shut Down, and then click Restart.

If this does not work, press the On button for 5 or more seconds to turn off the PC. Then, press the On button.

Internet Access

Symptom Problem Solution

Cannot connect to the Internet.

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings, or contact your ISP for assistance.

Modem is not set up properly. Reconnect the modem, verifying connections.

Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). Although it looks similar to the modem connector, the RJ-45 Ethernet network connector is not the same. Verify that you are using the modem connector. Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

Keyboard and Mouse

Symptom Problem Solution

Keyboard commands and typing are not recognized by the PC.

Wireless keyboard does not work after installation or is not detected.

Mouse does not respond to movement or is too slow.

Mouse does not work after installation or is not detected.

Keyboard connector is not properly connected.

Program in use has stopped responding to commands.

Keyboard is damaged. Press the Help ? button on the keyboard to open the Help and

Keyboard batteries are low or empty.

Mouse connector is not properly plugged into the back of the PC.

Program in use has stopped responding to commands.

Surface in use for roller-ball type mouse is too smooth.

Mouse is not connected properly.

Wireless mouse batteries are low or empty.

Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and turn on your PC.

Restart or turn off your PC using the mouse.

Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard;

then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard. Refer to the documentation that came with your wireless set.

Turn off your PC using the keyboard:

1 Press the Ctrl and Esc keys on the keyboard at the same time

to display the Start menu.

2 Use the up arrow or down arrow key to select Turn Off

Computer, and then press the Enter key on the keyboard.

3 Use the up arrow or down arrow key to select Tu rn O ff, and

then press the Enter key.

After the shutdown is complete, plug the mouse connector into the back of your PC and turn on your PC.

Restart your PC by using the keyboard. If possible, save any open files and close open applications before restarting.

Use a mouse pad or other rough surface for the mouse.

Try unplugging and then reconnecting the mouse cable to your PC.

Replace the two AA alkaline batteries in the mouse; then set the ID channel by pressing the Connect button on the wireless receiver and then on the mouse. Refer to the documentation that came with your wireless set.

Power

Symptom Problem Solution

PC will not turn on or start.

Invalid system disk Or

Non-System disk or disk error

message displays. PC appears locked up and

won’t turn off when the On button is pressed.

PC is not securely connected to an external power source.

Green power supply light on back of PC is out.

Monitor is not connected or is not on.

Line voltage selection switch is not in the proper position for your country/region (115V/230V).

Wall outlet is defective. Test the outlet by connecting a different electrical device to the

A diskette has been left in the drive during startup.

PC is not working. Press and hold the On button until the PC turns off.

Ensure that cables connecting the PC to the external power source are plugged in properly.

When the cables connecting the PC to the external power source are plugged in properly and the wall outlet is functioning, the green power supply light should be on; if the light is not on, refer to the Warranty and Support Guide to contact Support.

Connect the monitor to the PC, plug it in, and turn it on.

Set the line voltage selection switch to the correct setting for your country/region, or refer to Support.

outlet. When drive activity stops, remove the diskette and press the

spacebar. The PC should start up.

Recovering From Software Problems

The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it.

The Software Repair Wizard (select models only) is an icon on the desktop or in the Organize software program, or in the Help and Support Center. To start the wizard, click the icon or click Start, choose All Programs, PC Help & Tools, and then click Software Repair Wizard.

Click the Software Repair Wizard icon to repair software problems with programs, printers, or peripherals that stop working, or to resolve erratic PC behavior. Repair options include using the Compaq Application Recovery or Compaq System Recovery programs.

You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program. The PC does not include recovery discs in the accessory box, but you can make your own recovery CDs or DVDs; see “Creating Recovery CDs/DVDs.”

CAUTION: It is strongly recommended that you create your recovery discs before you need them.

You should also make the Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive, including removing the recovery partition. See “Using the Recovery Tools CD.”

There are several methods to fix your PC, including using the System Recovery program. Try these methods in the order listed here, or refer to the table that follows the list.

Restart When you restart the computer, the PC starts

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over using the operating system and software in its memory. This is the simplest repair for your PC; just click

Start, choose Turn Off C omp uter , and then click Restart.

Turn Off Compute r When you turn off the computer

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and then turn it on again, you force the PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the computer just click Start, choose Turn Off Computer, and then click Turn Of f.

Driver Rollback This Microsoft Windows XP feature

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is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel. It can revert to the previous version of a driver program if

Application and Driver Recovery If the problem

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with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual factory-installed application programs and driver programs by using the Compaq Application Recovery program (select models only); see “Application Recovery.”

System Recovery Use the Compaq System Recovery

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program as a last resort to reinstall the software. Perform System Recovery using the hard disk drive partition first; see “System Recovery.” If necessary, next perform System Recovery using the recovery discs and choose Standard Recovery; see “System Recovery Using Recovery Discs.” Finally, if necessary, perform System Recovery using the recovery discs and choose full System Recovery.

Before using the Compaq System Recovery program or the Compaq Application Recovery program, use

System Restore. an installation fails when you are installing a new version of the driver program. For more information, type Rollback into the Search box in Help and Support. System Restore This Microsoft Windows XP feature

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allows you to bring your computer configuration back to a previous time when a current software problem may

NOTE: Your PC hard disk drive contains the System

Recovery image in a partition area of the disk drive. The

PC does not include recovery discs in the accessory box,

but you can make your own recovery CDs or DVDs; see

“Creating Recovery CDs/DVDs.”

not have existed. The feature does this by creating a “restore point” where it records the PC settings at that time and date. The installation of some software automatically sets a restore point for you, but it is recommended to manually set restore points, especially before installing or downloading additional software. When using Add Programs from the Add or Remove Programs feature under the computer Control Panel, the operating system automatically creates a restore point

When your PC stops working correctly, the Restart, Turn Off

Computer, and Driver Rollback methods (described above)

may resolve the problem. After you have tried these three

methods, if needed, try the remaining actions, using the

table that follows as a quick reference.

For the specific PC problem, try the method listed as #1,

then #2, and then #3.

before it adds the software. If you experience a problem that you think may be due to software on your computer, use System Restore to return the PC to a previous restore point. For more information, type System Restore into the Search box in Help and Support.

Microsoft

Problem/Status

You installed a new application or device driver

An application does not work 1 2 3 A device driver does not work 1 2 PC stops responding or does not work 1 2 3 You replaced the hard disk drive or

removed the partition

System Restore

Application Recovery program

System Recovery from the hard disk partition

System Recovery from the recovery CDs/DVDs

Creating Recovery CDs/DVDs

1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they

were when you bought the computer.

NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data.

2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your

convenience. We call this part of your hard drive the “recovery partition.”

The recovery partition takes up some space on your hard drive.

3 You can copy the information of this recovery partition onto CDs or DVDs. 4 Then, if you would like to make extra space available on your hard drive, you can delete the recovery partition using a

special software tool.

5 Do not delete your hard drive partition unless you have made recovery CDs or DVDs.

The recovery discs can be used only with the specified PC model. The discs are licensed for use only with your PC. The recovery CDs/DVDs can install the operating system and software on your PC hard disk drive if the software becomes corrupted or is accidentally erased.

Using Recovery CD-DVD Creator

Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem.

The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers, and application software that were originally installed on the PC at the factory.

You can use this program to make only one set of recovery CDs or DVDs for your PC. The recovery discs you create can be used only on your PC.

There are several advantages in using DVDs instead of CDs when creating your recovery discs set:

With a faster data transfer rate, a set of DVD recovery

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discs will have your PC running much sooner than a CD set will.

A set of DVDs will probably take you less time to create

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than a set of CDs. A DVD has more capacity than a CD, so there are fewer

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discs to record and store.

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