Compaq EZ User Manual

Contents

Chapter 1 Welcome

Thank you for buying a Compaq Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Words and Symbols to Watch For. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Help!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Windows Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Compaq Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Chapter 2 Features of Your Internet PC

The Digital Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

E-mail Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Internet Alive!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Putting Your PC to Sleep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Waking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Shutting Down Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

In Case of System Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Microsoft Windows Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Accessing the Microsoft Windows Power Management Settings. . . . . . . . . . . . . . . . . . . 2-5

Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Contents i

The Compaq USB Internet Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

The Basics of Keyboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Internet Button Suite (US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Internet Button Suite (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

The Special Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Multimedia Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Reprogramming the Easy Access Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Disabling and Enabling the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

The Compaq USB Scroll Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Scroll Mouse Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Scrolling and Zooming with the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Choosing Scroll Mouse Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Quick Launch with CyberJump and HyperJump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

About Your CD-ReWritable (CD-RW) Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Types of CD Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

just!burn CD Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

PacketCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

just!audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

CD!backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

just!data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Accessing the just!burn User’s Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Recording Audio CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

What is Buffer Underrun? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Using the DVD Player (available on select models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Using a Regionalized DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Identifying Your Region Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

Changing a Region Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

Play Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

On-screen Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Parental Control of DVD Viewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

ii Contents

Chapter 3 A Quick Overview of Microsoft Windows

Get Organized: How To Manage Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Storage Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Searching For Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Moving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Renaming Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Emptying the Recycle Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Creating Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Deleting Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Learning about the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Setting Up Display Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Changing the Wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Changing the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Shortcuts for the Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

How Do I Create a Shortcut? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Arranging and Positioning Shortcuts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Chapter 4 Connecting To The World

Working With Your Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Identifying Your Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Compaq Digital DSL/56K Modem (available on select models) . . . . . . . . . . . . . . . . . . . . 4-1

Using Your Modem with the 56K ITU V.90 Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Establishing an Account with an Internet Service Provider . . . . . . . . . . . . . . . . . . . . . . . 4-2

DSL Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Using Your Modem with DSL Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Connecting Your Digital DSL/56K Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Installing the Digital DSL/56K Modem Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Contents iii

Networking Your PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Connecting Your Internet PC to an Ethernet Network (available on select models). . . . . . 4-5

Setting Up a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Mapping a Network Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Sharing Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Sharing Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Let’s Get Digital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Introducing the Digital Creativity Imaging Center (available on select models). . . . . . . . 4-11

What Is A Digital Interface? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Chapter 5 Quick and Easy Upgrades

Making A Good Thing Better. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Access to the Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Removing the Back EZ Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Installing New Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Removing the Left EZ Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Replacing the Modem or Adding a PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Replacing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Removing the Right EZ Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Adding or Replacing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Reinstalling Deleted Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Installing Additional Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Installing Software from a CD or Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Installing a Downloaded Program File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Chapter 6 Troubleshooting

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Entering BIOS (CMOS) Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Troubleshooting Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Troubleshooting Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Troubleshooting CD, CD-RW or DVD Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Troubleshooting Diskette Drive and Zip Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Troubleshooting Display (Monitor) Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Troubleshooting Fax Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Troubleshooting Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Troubleshooting Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

iv Contents

Troubleshooting Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Troubleshooting Keyboard and Scroll Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Troubleshooting Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Troubleshooting Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Troubleshooting Printer Problems (see your printer manual for additional Information) 6-14

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Chapter 7 Government Approvals

European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Federal Communications Commission Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Declaration of Conformity for Products Marked with the FCC Logo (United States Only) 7-3

Canadian Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Avis Canadien . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Telecom Network Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

U.S. Regulations Governing the Use of Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Telephone Consumer Protection Act of 1991 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Canadian Regulations Governing the Use of Modems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

U.K. BABT Users Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Telephone Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Auto Dialing with the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Benutzerhinweise für besondere Bestimmungen in Österreich . . . . . . . . . . . . . . . . . . . . 7-9

Hinweis für die Benutzung in osterreich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Wahlsperre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Benutzerhinweise für besondere Bestimmungen in Deutschland . . . . . . . . . . . . . . . . . . 7-9

Hinweis für die Benutzung in der Bundesrepublik Deutschland. . . . . . . . . . . . . . . . . . . . 7-9

Brugerinstruktioner i overensstemmelse med danske krav . . . . . . . . . . . . . . . . . . . . . . . 7-9

Opkaldskoder P og T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Contents v

Glossary

Index

Speciale gebruiksinstructies voor Nederland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Aansluitfactor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Wachten op kiestoon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Handenvrij bellen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Användarinstruktioner i överensstämmelse med svenska krav

Uppringningskod P och T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

New Zealand Modem Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Using the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Energy Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

vi Contents

Chapter 1

Welcome

Thank you for buying a Compaq Internet PC

With this purchase, you are a part of the next generation of PC users, people who
demand the latest in PC technology. Whether you use your computer for business or
pleasure, or both, you are sure to hit the ground running with this feature-packed PC.

There are four unique guides provided with your new PC:

1. Getting Started Guide

2. Reference Guide

3. Service and Support Guide

4. Safety and Comfort Guide Together, they provide the following:

◆ information about the features of your new PC

◆ hints and tips to make computing easier

◆ information needed to replace or add components to your PC

Please take a few moments to familiarize yourself with the contents of the guides.
Doing so will make it easier to find the necessary information at the turn of a page.

Welcome 1-1

Words and Symbols to Watch For

The following words and symbols have special meaning in this guide:

Safety Tips

*
+
`
a

Your safety is important. Before performing any procedures involving the inter n al
components of your Internet PC, please take a few moments to read the following
Warning and Caution statements. Following the guidelines in these statements will
help to reduce the risk of personal injury or equipment damage.

a

Helpful hints that will make using your computer easier and faster.

HINT:

Important information concerning the operation of your Internet PC.

NOTE:

CAUTION:

WARNING:

WARNING:

following:

Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an

◆

Use only grounded electrical outlets when plugging in your computer. These outlets should

◆

When connecting a power cord to a grounded electrical outlet, ensure that nothing rests on

◆

Turn the computer off.

◆

Unplug the computer power cord.

◆

Disconnect the modem line from the telephone jack.

◆

Disconnect all network cables.

◆

Disconnect all cables and power cords from the computer.

◆

Failure to follow directions may result in equipment damage or loss of data.

Failure to follow directions may result in bodily harm or loss of life.

To reduce the risk of electric shock and damage to the equipment, do the

important safety feature. Removal of the grounding pin increases the risk of computer
damage. If you cannot fit the plug into your electrical outlet, contact an electrician for
information on having grounded outlets installed.

be easily accessible at all times.

the power cord.

1-2 Welcome

`

CAUTION:

become static-free before removing the cover. To become static-free, touch an unpainted
metal surface or one of the screws on the computer cover. As you work, avoid touching
exposed metal on any of the computer circuit boards.

To prevent damage to the computer from electrostatic discharge, you must

Special Text

+

+

The following examples explain the specially formatted text used in this guide:

◆ Keyboard key names appear in bold type:

◆ Keyboard key s th at must be pres sed at the same time to perform a task appear in

bold type with a plus sign (+) between the key names:

◆ Drives appear as capital letters: drive C

◆ Folder names appear with initial capital letters: Favorites

◆ File names appear in italics with an initial capital letter: Setup.exe

◆ Command line statements appear in lowercase bold type: a:\install

◆ Names of icons appear in bold type followed by a picture of the icon:

My Computer

If you are expecting an electrical storm to pass through your area, it is a good

NOTE:

idea to ensure that your Internet PC is properly turned off. You should disconnect the
modem line from the telephone wall jack and remove all power cords from their
electrical outlets.

The graphics shown in this guide may differ slightly from your Internet PC.

NOTE:

Home, End, Backspace, Tab

Ctrl+Home

G

icon

◆ Menu items appear in bold type: Programs, Accessories

◆ Web addresses (URLs) appear in lowercase bold type: www.compaq.com

Welcome 1-3

Help!

Compaq provides you with several resources to help you learn about your
Internet PC.

Glossary

Index

Windows Help

Troubleshooting

Compaq Service and Support

Computer terms that may be unfamiliar to you are identified in the glossary.

The index in each guide is a comprehensive list of the topics covered in that guide.

Refer to Getting Started and Reference Guide for detailed information about Windows Help.

The Troubleshooting section shows how to fix many common computer-related
issues. Refer to the Troubleshooting section located in the Reference Guide.

Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.

If you need further technical support or assistance, visit the Compaq Web site at:

www.compaq.com/mypresario

Compaq technical support telephone numb ers are listed in the Certificate of W arranty
included with your Internet PC.

For logging future service calls, please see the Service Diary in the Serv ice and Support Guide.

1-4 Welcome

Chapter 2

Features of Your Internet PC

This chapter gives you information about many of the exciting, easy-to-use features
of your Presario Internet PC.

The Digital Dashboard

Your Internet PC has a new, informative tool called Digital Dashboard that will:

◆ Provide the necessary feedback to assist you in the initial setup of your PC.

◆ Alert you to changes in status such as connected or disconnected external

peripherals.

◆ Inform you of new e-mail messages.

◆ Display the exact time according to the Atomic Clock.

Digital Dashboard

Features of Your Internet PC 2-1

No. Icon Component

E-mail Waiting

1

2

3

4

5

6

7

Disclaimer

You must manually connect to these ISPs in order to use some features of the Digital Dashboard, such
as Synchronize Time (Atomic Clock) and E-mail Waiting.

Disclaimer

network (LAN, HomePNA), the following Digital Dashboard functions are unavailable: Internet Alive, E­mail Waiting Indicator, and Clock Synchronization (Atomic Clock). Users of systems with DSL or cable
modems should check the Compaq Presario Web site periodically for updates and details to enable
Clock/Mail applications to work with these communications devices.

Your system will periodically dial out to the Internet using Microsoft Task Scheduler
and see if you have received any new e-mail messages. Digital Dashboard will
display the user ID of the person(s) with new mail awaiting them. For example, the
dashboard may say: JBlack has Mail Waiting, MBlack has Mail Waiting.

--

¤

--

¦

p

˜

--

: Some free Internet Service Providers, such as NetZero and AltaVista, use a unique dialer.

: When connecting to the Internet using a Digital Subscriber Line (DSL), cable modem, or

PC Speaker

E-Mail Waiting Indicator

LCD Screen

Internet Alive Indicator

Sleep Mode Indicator

Awake Indicator

Start/Reset Button

However, when your PC is in Sleep mode, Digital Dashboard will not display the
mail-waiting message. Instead, the E-mail Waiting indicator will blink to note a new
mail message.

Disclaimer:

work with Post Office Protocol (POP) and Post Office Protocol-3 (POP3) e-mail servers. Please check
with your Internet Service Provider or e-mail service provider to verify that your e-mail service uses
one of these protocols. POP3 servers configured in Microsoft Outlook Express or Microsoft Outlook are
ready to be enabled in the Digital Dashboard control panel.

Internet Alive!

2-2 Features of Your Internet PC

Digital Dashboard will also notify you that you are online. When you are connected,
the

The Digital Dashboard E-mail Waiting indicator and the e-mail message on the LCD screen

¦

icon will glow.

Reset

In the event of a system lockup, pressing the Start/Reset button for 4 seconds will
place your PC in safe mode. Pressing the button again will reactivate the computer.

`

Digital Dashboard Settings

To access the settings of the Digital Dashboard, complete the following steps:

1. Click Start, then Settings, then Control Panel.

2. From the Control Panel, double-click Digital Dashboard.

3. The Digital Dashboard Contr ol Panel screen is displayed.

CAUTION:

Be sure to save regularly. If you don’t you will lose unsaved information.

Digital Dashboard General Settings Tab

The Digital Dashboard Control Panel contains following t abs:

❖ General Settings - allows you to enable or disable the Digital Dashboard.
❖ Internet Time - allows you to enable Internet time updates for your PC

clock.

Features of Your Internet PC 2-3

❖ Device Detective - allows you to enable onscreen and sound notification of

❖ E-Mail Waiting - allows you to configure how you are notified when new

❖ Internet Alive - a llows you t o con figure h ow your PC indicates that you ar e

❖ Dial-Up Settings - allows you to select which Dial-up account to use.

Power Management

Your new Internet PC has three states of power: Standby (Sleep), Awake, and
Off (Shut down). Typically, when you finish a com puting s ession, yo u can place your
PC in Sleep mode. In the event of a system lockup or if you are unplugging your PC
to upgrade components, you will need to shut down completely. The following
sections will walk you through each of these procedures.

added or deleted devices.

e-mail arrives.

online.

Putting Your PC to Sleep

Waking Your PC

T o put you r computer into the Sleep mo de, press the Sleep button 1 on your Compaq

pý

USB Internet Keyboard. The sleep

To wake your computer from the Sleep mode, press the Sleep 1 button on your
Compaq USB Internet Keyboard. The Awake
will glow, indicating that the system is active.

indicator on the Digital Dashboard will glow.

Sleep Button

˜

indicator on the Digital Dashboard

2-4 Features of Your Internet PC

Shutting Down Your PC

To shut down your computer in order to upgrade or replace components, such as
memory or PCI expansion cards, press and release the Start/Reset button on the
Digital Dashboard. You can also shut down your computer by completing the
following steps:

1. Click Start on the Windows taskbar.

2. Click Shut Down.

3. Select Shut down.

In Case of System Lockup

Microsoft Windows Power Management

Accessing the Microsoft Windows Power Management Settings

In the event of a system lockup, pressing the Start/Reset button for 4 seconds will
shut down your computer without shutting down Windows.

`

Microsoft Windows is equipped with a power management utility program that
enables you to reduce the power consumed by your Internet PC. You can set the
power management properties so that certain devices turn off after a predetermined
period of inactivity.

To access the Microsoft Windows Power Management program, complete the following steps:

1. From the Windows Taskbar, click Start, point to Settings, then click

2. Double-click the Power Management

Preset Power Schemes

The following preset power schemes are available:

CAUTION:

system lockup since it will cause Windows to run ScanDisk and you will lose any unsaved
data.

Control P anel.

Properties window displays.

We recommend that you use this method of shutdown only in the event of a

æ

icon. The Power Management

Microsoft Windows Power Schemes

Preset Option

Home/Office Desk

Always On

Features of Your Internet PC 2-5

System goes to
Standby after…

20 minutes of no activity 15 minutes of no activity 30 minutes of no activity

Never 15 minutes of no activity 1 hour of no activity

Monitor turns off
after…

Hard disk turns off
after…

+

Your Internet PC power sch eme is set to Home/Office Desk. Once the specified
amount of time has elapsed, the device enters Sleep mode. Components in Sleep
mode rapidly return to a fully active state once activity is detected.

Creating a Personal Power Scheme

If you find that the preset power management schemes do not fit your work habits,
you can create a personal power scheme.

To create your own personal power scheme, complete the following steps:

1. From the Windows Taskbar, click Start, point to Settings, and then click Control Panel.

If you have your Internet PC connected to a network or have an “ALWAYS ON”

NOTE:

DSL modem, you should set the power scheme to
Internet PC from going into Sleep mode and breaking the network or DSL connection.

Always On

. This will prevent the

2. Double-click the Power Management

3. Complete the following steps in the Power Management Properties window: a. Ensure that the Home/OfficeDesk power scheme is selected.

b. Click the down arrow next to System standby and select the amount of time

that passes before the computer goes into Sleep mode.

c. Click the down arrow next to Turn off monitor and select the amount of

time that passes before the monitor goes into Sleep mode.

d. Click the down arrow next to Turn off hard disks and select the amount of

time that passes before the hard drive goes into Sleep mode.

4. Click Save As, type in a name for your personal power scheme, and click OK..

5. Click Apply, then click OK. Your personal power scheme is now activated.

æ

icon.

2-6 Features of Your Internet PC

Sleep Mode

The Sleep mode is a low-power standby state that reduces the amount of electrical
power consumed by your Internet PC while you are not actively using it. Microsoft
Windows Power Management will automatically put your Internet PC into the Sleep
mode once the power scheme timers expire. Or, you may choose to activate Sleep
mode immediately by pressing the Sleep button on the keyboard or by completing the
following:

1. Save all your work and exit all programs.

2. From the Windows Taskbar, click Start.

3. Select Shut Down, and then choose Stand by.

4. Click OK.

The Awake
the computer is in Sleep mode.

˜

light will go off, and the Sleep pýlight will glow, indicating that

The Compaq USB Internet Keyboard

Your Compaq USB Internet Keyboard offers an assortment of Easy Access buttons
that make accessing the Internet and using your favorite software programs easier
and faster. Along with the standard computer keyboard buttons, the Internet
Keyboard provides the following:

◆ Multimedia buttons

◆ Internet Button Suite

◆ Special purpose buttons

USB Internet Keyboard

Features of Your Internet PC 2-7

No. Description

Multimedia Buttons

1

Internet Button Suite

2

Special Purpose Buttons

3

The Internet keyboard offers two USB connectors. Typically, your Compaq USB
scroll mouse will be connected to one, leaving the other open for low-powered
devices, such as a joystick or gamepad. High-powered devices or devices requiring
external power, such as cameras and scan ners, should be plu gged into one of the USB
connectors on the computer instead of the keyboard.

The Basics of Keyboarding

The standard keyboard has four major types of keys:

◆ main keys (typewriter-style)

◆ function keys (F1 through F12)

◆ arrow keys (← → ↑ ↓)

◆ numeric keys (calculator-style)

Some keys have special functions when used either alone or combined with other
keys. The functions may vary depending on the programs you are using. Refer to
Help to learn how these keys can be used in combination with other keys to develop
shortcuts in your programs.

Key/Button Description

exits a program, moves back one window, or cancels a command, depending on

Esc

Tab Tab

Caps Lock

Shift

Ctrl

Esc

the program you are using.

forwards the cursor a designated distance.

Caps Lock

glows when the key is active.

Shift

program you are using.

Control

program you are using.

capitalizes all letters when typed. The Caps Lock light on the keyboard

is frequently used in combination with other keys. The effect depends on the

is normally used in combination with other keys. The effect depends on the

±

2-8 Features of Your Internet PC

Windows

opens the

Start

menu.

Key/Button Description

is frequently used in combination with other keys. By pressing

Alt

Alt

F1-F12

Backspace Backspace

)

Scroll Lock

Pause/
Break

Insert

Home

Page Up/
Page Down

Delete

moves from the cursor to the menu bar. The effect depends on the program you are
using.

Function

Some tasks include shortcuts, spelling and grammar checks, and activating the
menu bar. Refer to Help for details on specific key combinations.

Windows Application

Scroll Lock

be controlled by the arrow keys. The Scroll Lock light on the keyboard glows when
this key is activated. The effect depends on the program you are using.

Pause

are using.

Insert

pressing this key, new text is either inserted into the current text or replaces it.

Home
Home

Page Up/Page Down

Delete

left one space.

keys are assigned specific tasks, depending on the program you are using.

temporarily stops screen scrolling. The effect depends on the program you

switches typing between insert and overtype modes. For example, after

moves the cursor to the beginning of the text line, table cell, or document.
can also be used in combination with other keys.

deletes the character to the right of the cursor and moves the following text

, the focus

Alt

moves the cursor left one space and deletes the character in that space.

usually has the same effect as a right mouse click.

prevents automatic scrolling in some programs and allows scrolling to

moves the page up or down.

moves the cursor to the end of the text line, table cell, or document. It can also

End

ý

← →

End

be used in combination with other keys.

moves the cursor left, right, up, and down.

Arrow

↑ ↓

Num Lock

NumLock

Features of Your Internet PC 2-9

Pressing the
function.

indicates that use of the 10-key number pad will produce only numbers.

Num Lock

key on the keyboard will activate and deactivate this

Internet Button Suite (US)

The Internet buttons provide quick access to selected sites on the Internet.

Internet Button Suite

No. Icon US (see next table for Canada)

+

1

2

3

4

5

6

7

Instant E-Mail

¤

Community

-

experience featuring live events, discussion boards, chat and unique content.

My Presario

$

hints, performance updates, service, and more.

Instant Internet

personalized Web page filled with local weather, news, sports, and financial

¦

information.

Instant Search

©

the Internet.

Entertainment Ideas

featuring music downloads, streaming video, webcasts, entertainment news and

Ÿ

reviews.

Retail Central

°

of leading consumer companies.

For the Internet Button Suite to operate, you must be connected to the Internet.

NOTE:

Until you set up your Internet Service Provider (ISP), each Internet button will launch
the Compaq Internet Setup process.

provides one-touch access for sending and reading your e-mail.

takes you to a predefined Web site that provides a vibrant community

is your instant connection to Compaq for product information, helpful

provides your daily start point to the Internet. It connects you to a

accesses a default Web site that helps you locate information on

is your online inside scoop on the world of entertainment

provides an instant connection to your computer store and a variety

2-10 Features of Your Internet PC

Internet Button Suite (Canada)

No. Icon Canada

1

2

3

4

5

6

7

Instant E-Mail

¤

Community

-

experience featuring live events, discussion boards, chat and unique content.

My Presario

$

hints, performance updates, service, and more.

Instant Internet

personalized Web page filled with local weather, news, sports, and financial

¦

information.

Instant Search

©

the Internet.

Instant Answer

Ÿ

about your Internet PC.

Shopping Online

partnered with several companies to provide you with the convenience of catalog

°

shopping at the touch of a button.

provides one-touch access for sending and reading your e-mail.

takes you to a predefined Web site that provides a vibrant community

is your instant connection to Compaq for product information, helpful

provides your daily start point to the Internet. It connects you to a

accesses a default Web site that helps you locate information on

provides you with a central location to obtain specific information

takes you to an electronic shopping experience. Compaq has

Features of Your Internet PC 2-11

The Special Buttons

Your Compaq USB Internet Keyboard is equipped with several special purpose
buttons that allow quick and easy access to your favorite locations.

Special Purpose Buttons

No. Icon Component

1

2

3

4

5

6

7

8

9

²

k

„

A

…

p

5

á

â

Quick Print

application, such as Microsoft Word. This button is programmable.

Launch

Microsoft Works in Canada. This button is programmable.

Minus

Mute

Plus

Sleep

your computer.

Scroll Lock

scrolling to be controlled by the arrow keys. The Scroll Lock light on the
keyboard glows when this key is activated. The effect depends on the
program you are using.

Caps Lock

keyboard glows when the key is active.

Num Lock

numbers. Pressing the
deactivate this function.

allows you to quickly print from a web page or a program

starts Built-In Technician (US only). This button launches

allows you to decrease the volume of your PC audio.

button allows you to temporarily mute your PC audio.

allows you to increase the volume of your PC audio.

places your computer into a low power state, as well as wakes

prevents automatic scrolling in some programs and allows

capitalizes all letters when typed. The Caps Lock light on the

indicates that use of the 10-key number pad will produce only

Num Lock

key on the keyboard will activate and

2-12 Features of Your Internet PC

Multimedia Buttons

The Multimedia buttons allow you to easily control your multimedia devices.

Multimedia Buttons

No. Icon Component

1

2

3

4

5

ˆ

‹

Œ

‘

’

Play/Pause

Rewind/Previous Track

Fast Forward/Next Track

Stop

Eject/Load

starts or stops CD or DVD temporarily.

ends the CD or DVD playback.

ejects or loads the CD or DVD.

skips to the previous track.

skips to the next track.

Features of Your Internet PC 2-13

Reprogramming the Easy Access Buttons

You can reprogram the Easy Access buttons to reflect your personal preferences.

¸

The Easy Access Button Support
Status bar. It can be accessed by clicking Start, pointing to Programs, and choosing
Reprogram Easy Access Buttons.

icon is located on the Windows desktop

Disabling and Enabling the Easy Access Buttons

+

To reprogram your Easy Access buttons, complete the following steps:

1. From the Status bar, right-click the Easy Access Button Support
choose Reprogram Easy Access Buttons. The Compaq Easy Access Button
Settings window is displayed.

2. Click the button you wish to change.

3. Follow the instructions provided.

After you have reprogrammed the button, move the cursor ov er each button and yo ur
choices will be displayed by a pop-up menu calle d Hover Help. Select the choice you
prefer.

You can turn off all Easy Access buttons from the Easy Access Button program.
When the buttons are disabled, only the Sleep and Volume Control buttons will

operate. The Easy Access Button Support
appear with a red X on top when it is disabled. You can still access the but ton
functions if you click the Easy Access Button Support

To disable the Easy Access Buttons, complete the following steps:

1. From the Status bar, right-click the Easy Access Button Support

The Internet Easy Access buttons can only be reprogrammed to other URLs

NOTE:

(Web sites).

¸

icon located on the status bar will

¸

icon.

icon and

¸¸¸¸

¸

icon.

2. Click Disable Easy Access Buttons.

To enable the Easy Access buttons, complete the following steps:

1. From the Status bar, right-click the Easy Access Button Support

2. Click Enable Easy Access Buttons.

2-14 Features of Your Internet PC

¸

icon.

The Compaq USB Scroll Mouse

The Compaq USB scroll mouse is similar to other computer pointing devices except
that it has a small wheel button between the two mouse buttons. This wheel allows
you to save time and steps by rolling the wheel on the scroll mouse forward or
backward instead of using the scroll bar.

-

USB Scroll Mouse

No. Component

Left Mouse Button

1

Right Mouse Button

2

Wheel Button

3

Features of Your Internet PC 2-15

Scroll Mouse Functions

The scroll mouse offers standard mouse functions in addition to unique scrolling
functions. Basic mouse techniques that are used with any mouse include the
following:

Key/Button Description

Click

Double-click

Drag and drop

Select

Right-click

Press and release the left mouse button once to select or highlight.

Press and release the left mouse button twice, quickly. If you double-click too
slowly, the computer will respond as if you single-clicked.

For graphics:

Position the cursor over the graphic.

1.

Press and hold down the left mouse button while dragging the graphic to the

2.

new location.

Release the button.

3.

For text:

Point to the text.

1.

Place the cursor inside the selected text.

2.

Press and hold down the left mouse button while dragging the text to its new

3.

location.

Release the button.

4.
In menus:
In most programs:

mouse button, and move the cursor to the end of your selection. Release the
mouse button.

Click the right mouse button once to produce a context-specific Shortcut menu.

Point to the menu item and click.

Point to the beginning of your selection, hold down the left

2-16 Features of Your Internet PC

Scrolling and Zooming with the Mouse

In addition to the typical mouse functions, the scroll mouse has the ability to move
right, left, and diagonal.

Key/Button Description

Open a program and press the center mouse button (wheel) that is assigned to

1.

AutoScroll.

Move the mouse once in the direction you want to scroll (vertically, horizontally,

AutoScroll

Wheel Scroll

Zoom

2.

or diagonally). The farther you move the cursor from the starting point, the faster
the scrolling.

To stop AutoScroll, press any mouse button.

3.

To scroll up, move the wheel forward.

1.

To scroll down, move the wheel backward.

2.

Place the mouse cursor in a program.

1.

Press and hold the

2.

To zoom in, move the wheel forward. To zoom out, move the wheel backward.

3.

key on the keyboard.

Ctrl

Choosing Scroll Mouse Options

You can choose features for setting up the mouse, choosing button assignments, and
controlling cursor movements.

To access the Scroll Mouse properties, complete the following steps:

1. Click Start.

2. Select Settings, then click Control Panel.

3. Double-click the Mouse icon. The Mouse Properties window displays.

4. From the Mouse Properties window, select the settings you prefer. The settings
are listed in the following table.

.

Setting Description

Quick Setup

Pointers

Buttons

Motion

Orientation

Devices

Allows you to reset your mouse properties to the factory defaults.

Allows you to select different schemes to use with the pointer.

Changes the button and wheel functions. Click the
change your mouse button assignment options. For more information,
click

Sets the cursor speed and acceleration. You can also enable Smart Moves
and create a pointer trail.

Allows you to change the angle of the mouse movement.

Allows you to add another pointing device.

Help

.

Options

button to

Features of Your Internet PC 2-17

Quick Launch with CyberJump and HyperJump

The CyberJump and HyperJump features combine commonly used tasks into one
convenient grid. CyberJump is used in an Internet window, whereas HyperJump is
used in your documents.

Before you can use this feature, you must first assign either function, CyberJump or
HyperJump, to a mouse button. You can make your left button, right button, or the
wheel work with CyberJump or HyperJump.

To assign a mouse button or the wheel to CyberJump or HyperJump, complete the following steps:

1. Click Start.

2. Select Settings, then click Control Panel.

3. Double-click the Mouse

4. Select the Buttons tab.

5. From the Button Assignments drop-down lists, choose CyberJump or
HyperJump for the respective mouse button.

6. Open a document.

7. Press the assigned mouse button or wheel to display the CyberJump or HyperJump grid.

8. Click an icon on the grid to execute a command.

To perform a double-click with the button assigned to CyberJump or HyperJump,
complete the following steps:

1. Click Start.

2. Select Settings, then click Control Panel.

3. Double-click the Mouse

4. Select the Buttons tab.

5. Click the Options button, select the CyberJump or HyperJump tab and select double-click.

6. Press and release the button quickly when using the double-click function.

Z

icon. The Mouse Properties windows displays.

Z

icon. The Mouse Properties window displays.

2-18 Features of Your Internet PC

CyberJump Functions

CyberJump functions are defined in the following illu str a tion and table.

CyberJump Functions

No. Component

activates the CyberMenu.

1

Menu

2

3

4

5

6

7

8

Features of Your Internet PC 2-19

Go to Bookmark

Add Bookmark

Go Back

Vertical Scroll

activates the Windows Start menu.

Start

Horizontal Scroll

returns to the previous page.

Stop

displays the Bookmark window.

adds current page to Bookmark window.

returns to previous page.

jumps to the vertical scroll bar.

jumps to the horizontal scroll bar.

HyperJump Functions

HyperJump functions are defined in the following illustration and table.

HyperJump Functions

No. Component

activates the HyperMenu.

1

Menu

2

3

4

5

6

7

8

2-20 Features of Your Internet PC

Minimize

Close

Recall

Vertical Scroll

Start

Horizontal Scroll

Resize

reduces the size of the window.

closes the window.

returns to the last active window.

jumps to the vertical scroll bar.

activates the Windows Start menu.

jumps to the horizontal scroll bar.

allows you to resize the window.

About Your CD-ReWritable (CD-RW) Drive

(available on select models)

Types of CD Media

+

Your CD-RW drive has the following attributes:

◆ Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs.

◆ Can be used to create your own audio CDs, share information, and save data for

backups and other data storage needs.

*

CD-R and CD-RW media have the following features:

◆ CD-R discs can be used on nearly any computer system with a CD-ROM Drive.

◆ CD-R is recommended for creating audio discs or sharing information between

computers.

◆ CD-R discs can be written to only once. However, you can write to CD-R discs

over multiple recording sessions until you choose to finalize the disc.
(Finalization is explained under just!audio in The just! bur n CD Assi s tant in this
section or in the online manual.)

◆ CD-RW can be used to create CD backups of your personal CDs.

◆ CD-RW discs are reusable and can be overwritten .

For detailed information regarding your CD-RW drive and the just!burn

NOTE:

software, please refer to the

For best compatibility, CD-RW discs should be played on a CD-RW drive.

HINT:

CD-RW just!burn Feature Guide

.

◆ CD-RW discs are recommended for creating personal system backups.

*

Features of Your Internet PC 2-21

Compaq recommends that the media used with your CD-RW drive is of high

HINT:

quality. If you are unsuccessful with one media brand, please try another (media
quality varies from manufacturer to manufacturer).

just!burn CD Assistant

The just!burn CD Assistant will appear whenever a blank disc is inserted into the
CD-RW Drive. From the just!burn CD Assistant screen, you are given options
allowing access to the following tools in the package.

PacketCD

just!audio

PacketCD stores file to your CD-R or CD-RW disc. Selecting this option creates a
drive letter in you r Windows Explorer screen. You can copy individual fil es an d tr eat
your CD-RW drive just like any other removable media drive (e.g., diskette, Zip).
With PacketCD you can format CD-RW media. Formatting options include Random
CD-RW and Sequential CD-RW.

*

*

To share data stored on CD-R or CD-RW that has been formatted sequentially,
you must first finalize your disc. Right-cli ck your mous e on the CD-RW drive letter
and select Finalize Disc. When your disc is inserted into another PC’s CD-ROM or
DVD drive for the first time, you will be prompted to install the Universal Disc
Format (UDF) program. You will not need to install UDF on the drive again.

You can create your own audio CDs with just!audio. You may record over multiple
recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must
use the Finalize option in order to play your disc in an audi o CD p layer o r C D- ROM
drive.

*

When prompted to format your media, choose the format option that best fits

HINT:

your specific needs.

Total disc capacity will not be regained when deleting individual files on CD-R

HINT:

and on sequentially formatted CD-RW media.

Once you have finalized your CD-R disc in just!audio, you will not be able to

HINT:

write to it again.

Your disc is not automatically finalized after recording. Once you have completed
your recording session, you will be prompted to choose whether or not to finalize
your disc.

+

CD!backup

2-22 Features of Your Internet PC

CD!backup will create personal backups of almost any CD quickly and easily. If you
only have a CD-R W d rive, CD!backup will use the hard drive to temporarily store the
information until recording is complete. If your Internet PC is equipped with an
additional CD-ROM or DVD-ROM drive, you can write directly between the drives
to create a personal CD backup.

To test the system performance, Compaq recommends using the Emulate Only

NOTE:

option (located in the Options window) when recording a new CD-R or using a
computer system for the first time. This allows you to perform a test run before
actually recording.

just!data

You can easily create data CDs which can be read on almost any computer and
operating system with just!data. Your Internet PC can use your hard drive for
temporary storage of fi l es, enabl ing you to copy from one di sc to ano ther i f you have
only a CD-RW drive. If your PC is equipped with both a CD-ROM or DVD-ROM
drive and a CD-RW drive, you can choose to write data directly between the two
drives. Use these CDs instead of diskettes to transfer files from one computer to
another. Ad ditionally, you can use just!data to back up and share MP3 files and oth er
compressed digital audio files with other PCs. However, you cannot play these CDs
on an audio CD player (unless audio files were copied in just!audio). For more
information about using these tools, refer to the online user’s manual.

Accessing the just!burn User’s Manual

The just!burn software included with your Presario Internet PC comes with a
complete online user’s manual to answer any questions you might have about the
functionality of the software with your CD-RW Drive.

To access the just!burn User’s Manual, complete the following steps:

1. At your Windows desktop, click Start.

2. Click Programs.

3. Click CeQuadrat and select just!burn.

?

4. From the toolb ar, choose
The online user’s manual opens automatically.

and select the Help option.

Features of Your Internet PC 2-23

Recording
Audio CDs

To achieve the best performance when recording audio CDs on a CD-RW drive,
complete the following steps:

1. From the just!audio main menu, select the CD-ROM tab.

2. Insert the source disc (the disc containing the tracks you want to record from).

3. Click and drag the desired tracks (songs) to the New CD window. This step will
copy the selected tracks to a temporary file on your hard drive.

4. When copying to the hard drive is complete, remove the source CD.

5. Insert the destination disc (the disc you want to record to), and wait until the
content list of the source disc clears from the source window. This step will take
approximately 10 seconds.

The source window will then show previously recorded tracks, or be blank if you are
using the disc for the first time.

6. Ensure tha t Declick is not checked.

7. Click Record.

8. Once recording is complete, you will be prompted to finalize the disc. If you
would like to add additional tracks, repeat steps 2 through 8.

+

9. Once you have completed rec ording your disc, click Options.

*

10. Select Finalize Disc.

When you have finalized a CD-R disc, no additional tracks can be recorded on

NOTE:

the disc.

To test the system performance, Compaq recommends using the Emulate Only

HINT:

option, located on the Options screen, when recording a new CD-R or using a
computer system for the first time. This allows you to perform a test run before
actually recording.

2-24 Features of Your Internet PC

What is Buffer Underrun?

A buffer underrun error occurs when the data flow is interrupted. This type of error
can occur on single or dual optical drive systems (CD-ROM, CD-RW, or DVD-ROM
drive).

If you experience a buffer underrun error in the just!burn application, a window will
appear offering multiple options. These options include Repeat Track, Continue
Track, Next Track, Finalize + Cancel, and Cancel. For best fidelity, we recommend
that you select Repeat Track.

+

Tips to help prevent buffer underruns:

◆ Close any other open programs before starting to record.

◆ Keep the CDs, the recorder, and your source CD-ROM drive free of dust,

fingerprints, and scratches.

◆ Try a different brand of recordable disc.

In extreme cases, some errors may render your disc unusable. If this occurs, it

NOTE:

may be necessary to start over with a new disc and then properly dispose of the old
disc.

Features of Your Internet PC 2-25

Using the DVD Player

To start your DVD Player program, double-click the DVD Player · icon on your
Windows desktop.

Alternatively, you may execute the following steps:

1. Click Start on the Windows Taskbar.

2. Point to Programs. Select Compaq DVD Express.

3. Click Compaq DVD Player.

(available on select models)

Compaq DVD Player Control Window

+

Using a Regionalized DVD

All models have a “regionalized” feature that limits the playback of discs to specific
geographical regions. The region code on your DVD drive must match the region
code on the disc.

Although the computer’s region code is set at the factory , your DVD drive allows you
to change the region code.

a

2-26 Features of Your Internet PC

For the best playback quality, close all other applications in the background

NOTE:

while playing a DVD

WARNING:

will inform you how many you have remaining. The final setting change will become
the permanent region on your player.

.

You can change the region code a limited number of times. The display

Identifying Your Region Setting

To identify region settings, complete the following steps:

1. Insert a DVD into the DVD drive.

2. Click the DVD Options button on the DVD Player control panel. The DVD
Options window opens. The selected check box under the Select DVD Region
tab indicates your computer’s current region setting.

3. Click OK if your drive’s region setting matches the disc’s region setting.

Changing a Region Setting

Play Settings

To change the drive region, complete the following steps:

1. Insert a DVD into the DVD drive.

2. Click the DVD Options button on the DVD Player control panel. The DVD Options window opens.

3. Click the Select DVD Region tab.

4. Select another DVD region from the displayed map or from the radio buttons so
that your drive’s region setting matches the disc’s region. After you make a
change to your drive’s region setting, the remaining number of changes allowed
on your drive is displayed.

5. Click OK.

The DVD player has two modes or play settings. The DVD mode and the File mode.
Use the DVD mode to play a standard DVD. Use the File mode to play MPEG file
type.

To play content from the File mode, complete the following steps:

1. Point and click the Open
your computer window. The list of files displays.

2. Select the file you want to view.

3. Click Open. The content begins playing.

ò

icon on the DVD player control panel di splayed on

Not all of the following features are available on all DVDs:

◆ If the DVD player is in the File mode, the Subtitle button is disabled.

◆ If the DVD player is in the DVD mode and your disc does not have subtitle

language options, the Subtitle button is disabled.

◆ If the DVD player is in the DVD mode and your DVD has subtitle language
options, the Subtitle button is enabled.

Features of Your Internet PC 2-27

When a DVD is inserted into the DVD drive, the features available on your DVD
player are displayed. When a particular feature is not available, the respective button
does not respond when clicked.

Display Options

You can choose how the controls and DVD content are displayed on your computer.

Viewing and hiding the DVD Player panel

To view the DVD Player panel when the DVD Content Picture window is set to
full-window size, click on the edge of the screen.

To hide the DVD Player panel, click anywhere outside the DVD panel.

Enlarging and reducing the view

To enlarge the DVD Content Picture window to full-window size, press Esc.
To return to a smaller window, press Esc.

Hiding the taskbar

To hide the Windows Taskbar while you view DVD content in full-screen mode,
complete the following steps:

1. From the Windows Taskbar click Start.

2. Point to Settings, then click Taskbar. The Taskbar Options window displays.

3. To enable an option, click the checkbox. To disable an option, clear the checkbox.

4. Deselect the Always on top checkbox.

5. Check the Auto hide checkbox.

2-28 Features of Your Internet PC

On-screen Control Buttons

The DVD on-screen control buttons are as described in the table below.

Button Name Description

.

’
6
Ž

Š

•
‰

¬

•

•

Open

Eject

DVD Options

Previous

Rewind

Stop

Play

Pause

Fast Forward

Next

Displays a list of files for playback.

Opens the DVD drive to load or remove discs.

Displays the

Display

Moves to the previous track and resumes playback.

Rewinds the content. Press

Stops content playback and returns to the start of the
content file.

Begins playback of selected content.

Pauses playback. Press
playback.

Advances to a selected location. Press
playback.

Skips to the beginning of the next track.

DVD Options

and

Parental Controls

menu for selecting

.

to resume playback.

Play

or

Pause

Play

to resume

Play

Video

to resume

Root Menu/

)

Resume

Change Subtitle

D

Change Audio

C

Features of Your Internet PC 2-29

Shows what is available on the DVD for playback.

Displays or changes subtitles viewed on the window. This
feature is allowed only for DVD content with subtitles. This
feature is available only when the content allows changes
to the audio track.

Changes the playing audio track to another audio track
located on the DVD. Most commonly used with multi­language content to change the spoken/heard language.
This feature is available only when the content allows
changes to the audio track.

Button Name Description

\

]

¨

(

õ

ª

š
¼

Title Menu/
Resume

Change Camera
Angle

Karaoke mode

3-D Audio

Volume

Mute

Close Player

Minimize

Displays the main title menu to select content.

Changes the camera angle of content being played. This
feature is allowed only for DVD content created using
multiple cameras and camera angles.

Toggles between left channel, right channel, and stereo
(dual mode). During left or right modes, the program turns
the microphone on. Left mode selects the left channel and
feeds it to both speakers. Right mode behaves in a similar
fashion. The stereo mode enables left and right channels
to be played through left and right speakers, respectively.

Activates the 3-D Audio feature for virtual surround sound.

Increases the volume level when the bar is moved up and
decreases the volume level when the bar is moved down.

Turns off the audio. Press the
button to resume audio.

Closes the program.

Minimizes the size of the Display window of the program.

Mute

or

Volume Control

Help

Shows the Help file.

™

2-30 Features of Your Internet PC

Parental Control of DVD Viewing

In general, the Motion Picture Association of America (MPAA) rating of a DVD
movie (G, PG, PG-13, R, or NC-17) is printed on the DVD cover and documentation.
For DVD titles with parental control, a parental control code is recorded in the DVD
disk to match the MPAA rating; however, manufacturers sometimes record the wrong
parental control code on the DVD disk, which causes a mismatch between the actual
MPAA rating of the movie and that appearing on the DVD disk.

If a mismatch occurs, the DVD player will not be able to enforce the parental control
feature. It is important that DVD movie buyers test the parental control feature of
each disk before purchasing the disk to ensure that the parental control safeguard is
working properly.

The following are examples of issues with DVD disks you may encounter:

◆ The disk will not play if the parental control on the DVD player is set to the

MPAA rating and the parental control code embedded on the disk is higher than
the actual MP AA rating. This defect lies with the DVD movie, not with the DVD
player.

◆ If the parental control code embedded on the DVD disk is lower than the actual

MPAA rating, the DVD player will play movies of a higher MPAA rating than
the parental control setting on the DVD player. This defect also lies with the
DVD movie, not the DVD player.

◆ A DVD disk might not carry a parental control code, either because the movie

does not support parental control or because there is a manufacturing defect. In
general, if a DVD disk has an embedded parental control, the cover or the DVD
disk itself will call attention to this fact. The DVD player will allow titles
without parental control to play, regardless of the parental control setting.

If a DVD will not play at a specific parental control setting, you can turn off the
parental control function on the DVD player to allow the movie to play and turn
parental control on again after viewing.

Parents may wish to move DVDs without parental control encoding, or with a
control code that is lower than the MPAA rating, to a place that is inaccessible to
children.

Features of Your Internet PC 2-31

2-32 Features of Your Internet PC

Chapter 3

A Quick Overview of Microsoft Windows

This chapter gives you information about many of the easy-to-use features of your
Internet PC and Microsoft Wi ndo ws.

Get Organized: How To Manage Your Files

Windows Explorer displays the contents of yo ur comp ut er as an ord ered l i st or tr ee.
You can use this program to locate, copy, move, or delet e fi les on any dr iv e or folder
in your computer.

Windows Explorer

T o open Windows Explorer, complete the following steps:

1. From the Windows Taskbar, click Start.

2. Click Programs and choose Windows Explorer or right-click Start and then click Explore.

A Quick Overview of Microsoft Windows 3-1

Storage Drives

Your diskette drive, hard drive, CD, CD-RW, DVD and other drives are designated
with letters of the alphabet as well as icons. T o determine your drive letters, complete
the following steps:

Searching For Files

1. From the Windows desktop, double-click the My Computer

for your drives will be displayed in the My Computer window. The drive letters
are found next to the corresponding icons.

2. Use the icons below to identify your drives.

H

Drive ________

Diskette Drive

ž

Drive ________

CD/CD-RW/DVD Drive

Y o u can search for files or folders by entering a complete or partial name, the date the
file was created, or the file type or size.

To search for a file or folder, complete the following steps:

1. From the Windows Taskbar, click Start.

2. Point to Find and choose File or Folders.

3. From the Name & Location tab, type the name of the file or folder , o r as much as
you can remember, in the Named box.

Q

Drive ________

Hard Drive

ž

Drive ________

Optional Secondary
Optical Drive

Drive ________

Optional External Drive

G

icon. The icons

4. From the Look in box, select the location to be searched.

5. Click the Include subfolders checkbox.

6. From the Date tab, you can specify A ll Fi les, o r Find all files and provide a time
frame in which the file was created or modif ied. From the Advanced tab , you can
specify the type of document to search for or the size of the document.

7. Click Find Now.

+

3-2 A Quick Overview of Microsoft Windows

If you leave the default setting (C:), Windows searches the entire hard disk

NOTE:

drive (or drive C: partition).

Copying Files

To place a copy of a file in a new location, complete the following steps:

1. Use Windows Explorer or My Computer to locate the file you want to copy.

2. Click the file to select it.

3. Click the Edit menu, and then click Copy.

4. Open the folder where you want to copy the file.

5. Click the Edit menu, and then click Paste.

Moving Files

Renaming Files

Deleting Files

`

To move a file to a new location, complete the following steps:

1. Use Windows Explorer or My Computer to locate the file you want to move.

2. Click the file to select it.

3. Click the Edit menu, and then click Cut.

4. Open the folder where you want to move the file.

5. Click the Edit menu, and then click Paste.

To change the name of a file, complete the following steps:

1. Use Windows Explorer or My Computer to locate the file you want to rename.

2. Click the file to select it.

3. Click the File menu, and then click Rename.

4. Type the new filename and press Enter.

`

`

CAUTION:

program unusable.

CAUTION:

may render the file unusable.

CAUTION:

program unusable.

Do not move files that are part of an installed program. Doing so may render the

Do not change filename extension (last three characters after the period). Doing so

Do not delete files that are part of an installed program. Doing so may render the

To delete a file, complete the following steps:

1. Use Windows Explorer or My Com put er to locate the file you want to delete.

2. Click the file to select it.

3. Click File, and select Delete.

4. In the conf irmation dialog box, click Yes.

A Quick Overview of Microsoft Windows 3-3

Restoring Files

When you delete a file from your hard drive, it moves to the Recycle Bin. It is not
removed from the system until you empty the Recycle Bin.

Emptying the Recycle Bin

+

If you delete a file in error and need to retrieve it from the Recycle Bin, perform the
following steps:

1. Double-click the Recycle Bin icon located on the Windows desktop. The Recycle Bin window opens and lists all deleted files, their previous

locations, and the date you deleted them.

2. Click the file you want to restore.

3. Click the File menu, and then click Restore. The file disappears from the Recycle Bin and is restored to its original location.

Deleted files sent to the Recycle Bin still use space on the computer’s hard-disk
drive. To free up disk space, periodically empty the Recycle Bin by performing the
following steps:

1. Double-click the Recycle Bin icon located on the Windows desktop. The Recycle Bin window opens and lists all deleted files, their previous

locations, and the date you deleted them.

2. Click the File menu, and then click Empty Recycle Bin.

3. When a confirmation dialog box appears, click Yes to delete the file(s).

Files deleted from a diskette or from a network drive are erased permanently.

NOTE:

They are not sent to the Recycle Bin.

All files disappear from the Recycle Bin and are removed from the system.

Creating Folders

3-4 A Quick Overview of Microsoft Windows

Microsoft Windows allows you to create folders to organize your files. For example,
you can create a folder and name it Budget2000. In this folder you could store all of
your files related to expenses, profits, taxes, and so forth.

To create a folder, complete the following steps:

1. Double-click My Computer on the Windows desktop.

2. Double-click the drive where you want to place the new folder.

3. Click File, then point to New.

4. Choose Folder.

5. Type a name for the new folder and press Enter.

Deleting Files and Folders

To delete a file or folder, complete the following steps:

1. Click the file or folder you want to delete.

2. Press the Delete key.

A confirmation dialog box is displayed.

3. Click Yes if you want to delete the file or folder. If you do not want to delete the
file or folder click No or Cancel.

+

If you delete a folder, all of its contents will also be deleted

NOTE:

A Quick Overview of Microsoft Windows 3-5

Learning about the Control Panel

The Control Panel contains many of the tools used to change how Windows looks and works.

To access the Contr ol Panel, perform the following steps:

1. Click Start.

2. Point to Settings and choose Contr ol Panel.

A window containing system setup icons appears.

3. Double-click an icon to see the settings that you can change for that item.

Typical icons include Display, Keyboard, Mouse, and Printers.

Control Panel Window

+

3-6 A Quick Overview of Microsoft Windows

The icons in the

NOTE:

configuration of your computer system. Click an icon to see a short description of its
settings.

Control Panel

vary depending on the hardware and software

Setting Up Display Properties

The Display Properties windo w contains controls for customizing the way W indows
looks on your system. For example, you can change your desktop’s wallpaper
(background) and screen saver.

To access display settings, perform the following steps:

1. Click Start.

2. Point to Settings.

3. Click Control Panel.

4. Double-click the Display
the Background tab selected by default.

V

icon. The Display Properties window opens with

Background tab of the Display Properties Window

+

A Quick Overview of Microsoft Windows 3-7

Depending on your monitor, you may also have fields for other display controls,

NOTE:

such as energy-saving features. For more information, refer to the documentation
that came with your monitor.

Changing the Wallpaper

You can change the wallpaper (background appearance of the Windows desktop) on
the Background tab of the Display Pro perties window. The following table
describes the various parts of this tab. After you make any changes, click OK to
apply the changes.

Feature Function

Preview Window Displays the current wallpaper or pattern.

Wallpaper List

Pattern button

Display pulldown

Click the name of the wallpaper you want to display, or click
not to use a wallpaper image. Click the
directory you specify.

Click the

if you prefer not to use a pattern. This option is not available if the

None

option has been applied to a wallpaper selection.

Click

Tile

place a single copy of the image in the center of the screen.

button to display a list of patterns for your desktop, or click

Pattern

to tile a wallpaper image across the entire screen, or click

button to use images in a

Browse

None

if you prefer

Tile

to

Center

3-8 A Quick Overview of Microsoft Windows

Changing the Screen Saver

Screen savers are programs that prevent a static image from damaging the monitor.
They start automatically after a user-defined period of inactivity.

To change your system’s screen saver, click the Screen Saver tab in the Display
Properties window. After you make any changes, click Apply, then OK to appl y
them.

Screen Saver Tab of the Display Properties Window

A Quick Overview of Microsoft Windows 3-9

Shortcuts for the Desktop

Shortcuts are icons that provide quick access to frequently used programs, files,
folders, and drives. By double-clicking a shortcut, you can open its corresponding
folder or file without having to find it first. Shortcuts do not change the location of
files; if you delete a shortcut, the original file is not affected.

How Do I Create a Shortcut?

Arranging and Positioning Shortcuts

To create a shortcut, complete the following steps:

1. Open the My Computer window or Windows Explorer.

G

T o open the My Computer window, double-click the My Computer
the Windows des ktop. To open Windows Expl orer, click Start, select Programs
and then choose Windows Explorer.

2. Find the item for which you want a shortcut.

3. Right-click the object and select Create Shortcut.

4. Click and drag the new shortc ut to the desktop.

To individually move shortcuts, position your mouse cursor over the icon, click it,
and drag it to the desired location.

To arrange all your shortcut icons at once, complete the following steps:

1. Move your mouse cursor to an empty place on the Windows desktop, and click
the right mouse button.

2. From the pop-up menu, choose Arrange Icons.

Click the options for the icon arrangement you prefer. The icons are automatically arranged.

icon on

3-10 A Quick Overview of Microsoft Windows

Chapter 4

Connecting To The World

Working With Your Modem

Your Internet PC is equipped with a 56K V.90 data/fax modem. Optionally, you may
have a DSL/56K V.90/1 Mbps HomePNA/10-100 Mbps Ethernet adapter card
(available on select models). For information on the 56K V.90/1 Mbps HomePNA/
10-100 Mbps Ethernet adapter card, refer to the Home Networking Feature Guide.

Identifying Your Modem

To learn more about the modem installed on your computer, complete the following steps:

1. From the Windows Taskbar, click Start, point to Settings, and then click Control Panel.

Compaq Digital
DSL/56K Modem

(available on
select models)

2. Double-click the Modems

In the Modems Properties window, the names of the installed modems are displayed.

Your Internet PC may be equipped with a Digital DSL/56K Modem
(G.lite/G.dmt/V.90). This modem allows you to use the high-speed broadband
data communications technology known as Digital Subscriber Line (DSL).
DSL uses the bandwidth not used on standard telephone lines for data
communications.

For more information about DSL and information on how to subscribe to DSL
service, visit the following Compaq High-Speed Web site:

www.compaq.com/mypresario/highspeed

+

If you choose to continue using analog technology for your Internet connections, the
56K ITU V.90 Standard is supported by your Digital DSL/56K Modem. Connection
speeds vary based on the type of service available from your ISP and on telephone
line conditions.

Before establishing a DSL connection to the Internet, you must establish DSL

NOTE:

service with your telecommunications service provider and ISP.

I

icon.

Connecting To The World 4-1

Using Your Modem with the 56K ITU V.90 Standard

If DSL service is not yet available in your area, your modem is ready to operate using
the 56K ITU V.90 Standard. You will be able to download files at a rate of up to 56
Kbps over standard telephone lines.

The 56K ITU V.90 Standard enables text, sound, and video files to race to your
computer . The down load rate is faster than the upload rate. The maximum download
speed is up to 56 Kbps and the maximum upload speed is up to 33.6 Kbps.
Transmission rates may vary depending on telephone line conditions.

Establishing an Account with an Internet Service Provider

DSL Benefits

+

Before you can connect to an ISP using your modem, you must establish an ISP
account. Internet connection service using the 56K ITU V.90 Standard is widely
available. Contact an ISP for information on establishing an ISP account. Refer to the
Getting Started Guide for more information.

DSL service makes it possible to download large files in seconds rather than hours
using low-cost high-speed broadband data transfer technology over standard
telephone lines.

+

Additional DSL benefits include the following:

◆ Talk and surf at the same time. You can simultaneously talk on the phone,

surf the Web, and download files using a single telephone line.

◆ Increased download transfer rate. Using the Digital DSL/56K Modem, you

can download files approximately 100 times faster than with a 56K ITU
V.90-compliant modem.

Although your modem is capable of download speeds of up to 56 Kbps, current

NOTE:

FCC regulations limit download speed to 53 Kbps.

To determine if DSL service is available in your area, contact your

NOTE:

telecommunications service provider and your ISP. If compatible DSL service is
available, you must subscribe to that service.

◆ Increased upload transfer rate. Using the Digital DSL/56K Modem,

you can upload files at a significantly faster rate than with a 56K ITU
V.90-compliant modem.

+

4-2 Connecting To The World

To achieve the significant data transfer speeds associated with DSL service,

NOTE:

your telecommunications service provider and ISP must provide the type of DSL
service that is compatible with your modem.

◆ Constant Connection. DSL service provides constant Internet access without
the wait of dialing your ISP.

Using Your Modem with DSL Service

+

If you decide to subscribe to DSL service, you must determine which modem is
installed in your computer, as well as identify the compatible DSL protocol.

Identifying your digital DSL/56K modem

To identify the type of modem that is installed in your Internet PC, complete the following steps:

1. From the Windows Taskbar, click Start, select Settings, and then click Control Panel.

2. Double-click the Modems
Modems Properties window.

Identifying the DSL protocol used by your modem

The Digital DSL/56K Modem supports the G.dmt (G.992.1) and G.lite (G.992.2)
protocols. The maximum download t ransfer rate is limited to a maximum of up to 6.0
Mbps with the G.dmt (G.992.1) protocol and 1.5 Mbps using the G.lite (G.992.2)
protocol.

DSL connections are designed to be “ALWAYS ON.” Therefore, please refer to

NOTE:

the Power Management section in this guide for information to avoid DSL
disconnections due to default Power Management operation.

I

icon. The name of the modem displays in the

Connecting To The World 4-3

Connecting Your Digital DSL/56K Modem

Y o u must contact your telecomm unications service prov ider and ISP to determine the
availability of DSL service in your area. You may be required to have an external
telephone line splitter installed at an additional cost by your telecommunications
service provider. In addition, your home telephone wiring may need to be inspected
by your telecommunications service provider (possibly at an additional cost) to
ensure that your home telephone wiring configuration will support DSL service.

Once you subscribe to Digital DSL service, visit the following Compaq Web site for
details on hooking up your modem:

www.compaq.com/mypresario/highspeed

Installing the Digital DSL/56K Modem Upgrade

The Digital DSL/56K Modem Setup Wizard CD contains the drivers and software
updates necessary to enable the DSL features on the Digital DSL/56K Modem.

+

To run the Digital DSL/56K Modem Setup Wizard, insert the CD into the CD drive
and close the drive door. The setup should automatically start. Follow the instructions
shown to complete the setup.

If the CD does not start within 30 seconds, complete the following steps:

1. From the Windows Taskbar, click Start, then click Run.

2. In the Run window, type the following: E:\setup.exe (where “E” is the letter

assigned to the CD drive).

3. Click OK. To access the latest Digital DSL/56K Modem updates, visit the Compaq Web site at:

Before you can complete a DSL connection, you must contact your

NOTE:

telecommunications service provider and ISP for information about establishing DSL
service, as well as e-mail and Web browser settings.

www.compaq.com/mypresario/highspeed

4-4 Connecting To The World

Networking Your PCs

Connecting Your
Internet PC
to an Ethernet
Network

(available on
select models)

Setting Up a Network

Your Compaq Internet PC may be equipped with a 10/100 Mbps network interface
adapter and its associated driver. For the exact location of the Ethernet connector,
refer to the Compaq Presario Quick Setup poster that came with your computer.

+

Y o u must physi cally connect the comput ers, instal l the network protocol s, and enable
file and print sharing.

Hardware Requirements

To physically connect computers via an Ethernet, you must have the following:

◆ at least two computers with RJ-45 Ethernet connectors

◆ a 10BaseT or 10/100 Ethernet hub

◆ Cate gory 5 Ethernet cable

`

If your Internet PC is equipped with a Home Phoneline network adapter, refer to the

Home Networking Feature Guide

network.

The

HINT:

until the network protocols are installed.

CAUTION:

accidental deletion of any Windows file can prevent your computer from operating properly. If
you choose to share your entire hard drive carefully consider the type of access you will
allow.

Network Neighborhood

You should never share your Windows folder or any of its subfolders or files. The

for information on setting up a Home Phoneline

icon will not appear on the Windows desktop

K

Hardware Installation

Connect the computers by inserting the cable into the Ethernet connectors on each
computer. Refer to the hub manufacturer documentation for instructions on
connecting the cables to the hub.

Installing the Network Protocols

To install the necessary network protocols, complete the following steps:

1. From the Windows Taskbar, click Start, point to Settings, then click Control Panel.

L

2. Double-click the Network

3. When the message Your network is not complete. Do you want to continue? is displayed, click Yes.

Connecting To The World 4-5

icon.

4. In the Network window, the Configuration tab is displayed: a. Click Add.

b. Select Client and click Add.
c. Select Microsoft.
d. Select Client for Microsoft Networks, then click OK.
e. Select File and Print Shari ng…, then click in both boxes to make check

marks appear.

f. Click OK. In the Network window, the Configuration tab displays. Click

Add.

5. In the Select Network Component Type window: a. Click Protocol.

b. Click Add.
c. Select Microsoft.
d. Select IPX/SPX compatible Protocol.
e. Click OK.
f. Click Add.
g. Click Protocol.
h. Click Add.
i. Select Microsoft.
j. Select TCP/IP.
k. Click OK.

4-6 Connecting To The World

6. Select the Identification Tab in the Network window and complete the

following steps:
a. Enter a name for the computer. This name must be unique, different from

the name of every other computer in the network. The name may contain a
maximum of 15 letters, numbers, and the following special characters:
! @ # $ % ^ & ( ) - _ ' { } ~
Do not use an y blank spaces in the Computer name box.

b. Enter a Workgroup name. If you would like all computers to have access to

each other, the Workgroup name must be the same for all of the computers
on the netwo rk. The name may c ontain a maximum of 15 letters, numbers,
and the following special characters:
! @ # $ % ^ & ( ) - _ ' { } ~
Do not use any blank spaces in the Workgroup name box.

c. Click OK. The System Settings Change window displays. Click Yes to

restart your computer. The Microsoft Networking window is displayed.

7. Complete the following steps: a. Enter a User name. Your user name should be easy to remember since you

will use it every time you log onto your network.

b. Enter a Password. Typing of a password is optional. If you choose not to

type a password, leave the password box blank.

c. Click OK.
d. Document your user name and password for future reference.

8. Close the Control Panel window.

9. Repeat this procedure to add the next computer to the network.

Mapping a Network Drive

Connecting To The World 4-7

If you wish to automatically access a shared folder on another computer each time
you turn on your computer and log onto the network, complete the following steps:

G

1. Right-click the My Computer

2. Click Map Network Drive. The Drive text box automatically contains the next
available drive letter.

3. Click the down arrow located on the right side of the Path text box. Select the
path statement of the drive you wish to map. Add the exact folder location to
complete the path statement. Your path statement should look similar to the
following:

C:\My Documents\Shared Files

4. Click the Reconnect at logon box. If the folder is password protected, you will
be prompted for the password when you log onto the network.

icon.

Sharing Folders

To prevent others on the network from accessing sensitive files on your computer,
you can set the access level on a folder by adjusting the shared files properties. The
shared properties can be changed to meet your file security needs.

File Security

Microsoft Networking enables file sharing at the folder level; that is, all the files in a
folder must be either shared or not shared. You cannot share some files in a folder and
keep others private at the same time.

If you want to share files on the network, it is recommended that you create a s pecial
folder for these files and share only that folder. This feature provides the flexibility of
allowing file sharing while keeping secure all other programs and sensitive files on
your hard drive.

Creating a Shared Folder

To create a shared folder on the hard drive, complete the following steps:

1. Double-click the My Computer

2. Double-click C: (or the letter that corresponds to your hard drive).

3. On the window menu bar, click File, point to New, then click Folder. A New

Folder displays in the window.

4. Give the folder a name that indicates it is shared, such as Shared Files.

5. Move the files you wish to share into this folder.

G

icon.

4-8 Connecting To The World

Sharing a Folder

To share the folder, complete the following steps:

1. Locate the folder using Microsoft Windows Explorer.

2. Right-clic k the folder name.

3. Click Sharing.

4. Click Shared As.
The folder name displays automatically in the Share Name box. If you wish,
you may change the share name.

5. Type a comment in the Comment text box. Typing a comment is optional.

6. Click the Access Type you wish to activate: ❖ Read-Only - Others will only be able to read the files in the folder. They

will not be able to make changes to any files.

❖ Full - Others on the network will have read and write access to the file or

contents of the folder. They will be able to change or possibly delete all the
files in the shared folder.

❖ Depends on Password - You may desi gnate a Read-Only or a Full Access

password.

7. Click OK.

Connecting To The World 4-9

Sharing Printers

One of the advantages of installing a network is the ability to share expensive
resources, such as a printer.

Setting Up Printer Sharing

To share a printer, complete the following steps:

1. From the Windows Taskbar, click the Start button, point to Settings, then click Printers.

2. Right-click the desired printer and select Sharing.

3. Select Shared As. You may change the Share name, add Comments, and set a Password, if desired.

4. Click OK.
In the Printers window, an open hand holding the printer you shared on the
network displays.

5. Close the Print ers window.

Connecting to a Shared Printer

To connect to a shared network printer, complete the following steps:

1. From the Windows Taskbar, click the Start button, point to Settings, and then click Printers.

2. Double-click the Add Printer
The Add Printer window is displayed.

3. Select Network Printer, then click Next.

4. To find the network printer, click Browse. The Browse for Printer window displays.

5. Select the printer you want to use, then click OK.
The network printer path statement displays in the Add Printer window.

6. If you would like to print from MS-DOS based programs, select Yes, then click
Next. If you will not be printing from MS-DOS based programs, select No, then
click Next.

7. A message appears reminding you to put the printer online before you try printing. Click Next.

8. Select the printer manufacturer and model and click Next.

9. You may either accept or change the default printer name. If you want this to be
the default printer, select Yes then click Finish. If you do not wish this to be the
default printer, select No then click Finish.

4-10 Connecting To The World

ý

ü

icon.

Let’s Get Digital

Introducing the
Digital Creativity
Imaging Center

(available on
select models)

What Is A Digital Interface?

The Digital Creativity Imaging Center (DCIC) (available on select models) is the
latest in digital interfaces coupled with imaging software. Yo u can use it to perform
the following tasks:

◆ Connect digital video camcorders and videophone cameras

◆ Input, capture, edit, and enhance full-motion video, audio, and photos

◆ Apply special effects to videos and 3-D titling for introductions

◆ Attach your saved files to e-mail or word-processing documents

◆ Create a custom background for your computer desktop

The DCIC is the connection point for digital equipment such as USB cameras,
camcorders, and other devices. The DCIC is made up of two Universal Serial Bus
(USB) connectors and one IEEE 1394 connector (designed to support rapid transfer
of audio and video signals).

Check the guidelines for your particular digital equipment to determine which connector is required.

What is USB?

Universal Serial Bus (USB) is a peripheral bus standard that allows you to attach
peripheral devices, such as g amepad s, jo ys tick s, scanners, and printers, amon g man y
others, to your computer , usually with out havin g to reboot or recon figure the sy stem.
This plug and play ability allows for quick and easy changes of your peripheral
devices.

Visit www.compaq.com/mypresario or the USB Web site at www.usb.org for more information.

What is 1394?

The IEEE 1394 is an easy to use, plug and play, high-speed connector that interfaces
between PCs, peripherals, and consumer electronics products. Some popular IEEE
1394 products are digital cameras, digital camcorders, digital VCRs, and digital
audio players, with many new products constantly in development.

Visit www.compaq.com/mypresario for more information.

Connecting To The World 4-11

.

The Digital Creativity Imaging Center (DCIC)

No. Icon Component

1

W

2

4-12 Connecting To The World

USB port (2)

1394 port (available on select models.)

Chapter 5

Quick and Easy Upgrades

Making A Good Thing Better

Your Compaq Internet PC is fully upgradable. It is designed with easy access panels
to allow quick and easy access to install new hardware.

If you would like to replace the system board or microprocessor, please consult a
Compaq Authorized Service Provider. To find the nearest service provider in your
area, visit the Compaq Web site at:

www.compaq.com

+

NOTE:

Your safety is important.

installed components of your Internet PC, please take a few moments to read the

and

Warning

guidelines in these statements will help to reduce the risk of personal injury or
equipment damage.

statements in the Welcome section of this guide. Following the

Caution

Before performing any procedures involving the

Quick and Easy Upgrades 5-1

Access to the Components

Your Compaq Internet PC has been constructed using EZ Access Panels. This design
makes it simple to access the internal components. The following illustrations
demonstrate how to remove the EZ Access panels.

Removing the Back EZ Access Panel

To remove the back EZ Access panel, press the button on top of the panel 1 and
gently pull outward

.

2

Removing the Back EZ Access Panel

5-2 Quick and Easy Upgrades

Installing New Hardware

If you add new hardware such as a printer or a gamepad to your computer, you may
be prompted to insert the Windows Insta llatio n CD or dis kettes. If this prom pt occurs ,
complete the following steps:

1. At the Add New Hardware Wizard, click Next to begin installing the drivers and

files necessary to make the new hardware work.

2. Select the Search for the best driver for your device (Recommended) option and click Next.

3. Select the Specify a location option. If C:\WINDOWS\OPTIONS\CABS is
not displayed in the drop-down box, either sel ect it from th e drop-do wn menu or
type it in the box and click Next. The Add New Hardware Wizard will begin
installing the necessary files and drivers for the new hardware.

4. When the Add New Hardware Wizard completes installing the files and drivers, click Finish.

You may be prompted to restart your computer so that the new hardware can be
recognized by the system.

Quick and Easy Upgrades 5-3

Removing the Left EZ Access Panel

To remove the left EZ Access panel, press the button on top of the panel 1 and
gently pull outward

.

2

Removing the Left EZ Access Panel

Replacing the Modem or Adding a PCI Expansion Card

To replace the modem or other PCI expansion card, complete the following steps:

1. Read all the manufacturer documentation for the new card.

2. Close all programs.

3. Remove all diskettes and CDs.

4. From the Windows Taskbar, click Start, click Shut Down, select Shut Down, then click OK.

5. Unplug the computer power cord from the electrical outlet.

6. Disconnect all cables and power cords from the back of the computer.

7. Remove the left and back EZ Access panels.

8. Place the computer on its side.

5-4 Quick and Easy Upgrades

9. Remove the retaining screw holding the card in place from the back.

10. Remove the modem or PCI card.

11. Carefully align the new modem or other PCI card with the PCI slot and firmly
press it in until it clicks into position.

+

12. Replace the retaining screw.

The modem should always be in the topmost slot.

NOTE:

Replacing the Modem or PCI Card

13. Replace the left EZ Access panel

14. Replace the back EZ Access panel.

Replacing the Hard Drive

Quick and Easy Upgrades 5-5

For information about replacing the hard drive, please contact a Compaq Authorized
Service Provider or refer online to the Maintenance and Service Guide.

Removing the Right EZ Access Panel

To remove the right EZ Access panel, press the button on top of the panel 1 and
gently pull outward

.

2

Removing the Right EZ Access Panel

Adding or Replacing Memory Modules

Adding memory can improve computer and software performance. Yo ur PC uses
PC100 SDRAM memory. Contact a Compaq Authorized Service Provider if you
need additional information on memory module purchase and installation.

To determine the amount of memory currently located on your Internet PC, perform
the following steps:

1. From the Windows Task bar , cli ck St ar t, s elect Settings, and then select Control Panel.

2. Double-click the System

5-6 Quick and Easy Upgrades

M

icon.

3. Select the General tab. The amount of memory displayed may not include the amount of memory

automatically allocated for video display functions.

T o add memor y, complete the following steps:

1. Read all the manufacturer documentation for the new memory.

2. Close all programs.

3. Remove all diskettes and CDs.

4. From the Windows Taskbar, click Start, click Shut Down, select Shut Down, then click OK.

5. Unplug the computer power cord from the electrical outlet.

6. Remove the ri ght EZ Access panel.

7. Locate the memory module and insert as shown in the following graphic.

8. Align the new memory module 1 with the slot and firmly press it in until it
clicks into position, then push the latches 2 in to secure the memory module.

9. Replace the EZ Access panel.

Memory Module Slots

Quick and Easy Upgrades 5-7

Reinstalling Deleted Drivers

If a driver is accidentally deleted or the operating system is reinstalled, the driver
subdirectory allows you to restore individual drivers rather than restore all the
original software. The drivers you can restore are Audio, Video, Display, Modem,
and CD-ROM.

Drivers may be reinstalled by selecting the Selective Restore option from
QuickRestore. Refer to the QuickRestore section in the Service and Support Guide
for more information on how to reinstall drivers using the Selective Restor e optio n.

Installing Additional Software

Once you have become accustomed to using your Internet PC and have explored the
pre-installed software, you may wish to purchase and install additional software.
When selecting software for your Internet PC, make sure it states on the packaging
that it is compatible with your Microsoft Windows operating system.

*

Software can be installed from a CD or a diskette or it can be downloaded from a
Web site. Many software CDs automatically begin the installation process when
placed in the CD drive. If you have a software CD that does not automatically begin
the installation process, yo u can install the s oftware by using the Mi crosoft Windows
Add/Remove Programs utility.

If the software documentation contains installation instructions, use those

HINT:

instructions. If not, you can complete the following steps for installing software from a
CD or diskette.

5-8 Quick and Easy Upgrades

Installing Software from a CD or Diskette

To install software from a diskette or from a CD that does not automatically install,
complete the following steps:

1. Close all open programs.

2. From the Windows Taskbar, click Start, point to Settings, and then click Control Panel.

»

3. Double-click the Add/Remove Programs
Properties window displays. Click Install.

4. Insert the CD or diskette into the proper drive and click Next. Microsoft Windows will find the CD or diskette and begin the installation

process.

icon. The Add/Remove Programs

Installing a Downloaded Program File

If you choose to download software from a Web site, follow the installation
instructions that may be included on the Web page. If installation instructions are not
available, complete the steps below.

To install a program file that you have downloaded from the Internet to your hard
drive, complete the following steps:

1. Terminate your Internet connection.

2. Close all open programs.

3. From the Windows Taskbar, click Start, point to Settings, and then click Control Panel.

4. Double-click the Add/Remove Programs
Properties window displays.

5. Click Install. The Install Program from Floppy Disk or CD-ROM window displays.

6. Click Next. The Run Installation Program window displays.

7. Click Browse.

8. Locate and select the Setup.exe or Install.exe file for the downloaded software.

9. Click Open to begin the installation process.

»

icon. The Add/Remove Programs

Quick and Easy Upgrades 5-9

5-10 Quick and Easy Upgrades

Chapter 6

Helpful Hints

Troubleshooting

This chapter provides useful information on how to identify and correct common
problems that may occur with your Internet PC.

If you encounter minor problems with your Internet PC, monitor, or software, refer to
the following list of general suggestions before taking further actio n:

◆ Check that the computer and monitor are plugged into a working electrical
outlet.

◆ Check to see that the computer is turned on and the power light ˜ýis on.

◆ Check to see that the monitor is turned on and the power light is on.

◆ Turn up the brightness and contrast controls of the monitor if the monitor is dim.

◆ Check all cable connections for loose or incorrect connections.

◆ Remove the diskette from the diskette drive before turning on your computer.

◆ Run Windows Diagnostics to determine and repair minor problems.

Entering BIOS (CMOS) Setup

If you need to enter the BIOS setup complete the following step:
As the computer powers on, press the F10 key while the cursor is displayed in the

upper right corner with the word COMPAQ displayed in red on a black background
(before Windows starts).

Troubleshooting Guidelines

Information in this Troubleshooting section is divided into three columns: Symptom,
Problem, and Solution. The Symptom column describes the symptom or warning for
the type of problem you are having. The Problem column identifies one or more
reasons why the symptom has occurred, and the Solution column describes wh at you
should do to try to fix the problem listed.

Troubleshooting 6-1

If a solution does not fix your problem, try all solutions for the symptom or try the
solution a second time.

If a problem persists and you are unable to resolve it yourself, please review the
Service and Support Guide, or contact a Compaq Authorized Service Provider. Refer
to the Certificate of Warranty for details.

+

Some of the symptoms listed for certain troubleshooting problems will not

NOTE:

apply to your PC.

Troubleshooting Audio Problems

Audio

Symptom Problem Solution

No sound.

Sound is too low.

Speaker cables are not properly
connected.

Volume has been muted.

Internet PC is in Sleep mode. This is
identified when the power status light
on the front of your Internet PC is not lit.

Windows does not detect audio driver.

Not using powered speakers. Use powered speakers

Volume has been set too low.

Shut down your Internet PC using the normal Windows
shutdown procedure. Reconnect the speakers. Refer to
the

Compaq Presario Quick Setup Poster

instructions.

On the Taskbar, click the

Mute

Press the

On the Taskbar, click

1.

Click

2.

Double-click the

3.

Click the

4.

Click the µ next to Sound, video and game

5.

controllers, and select the installed audio driver.
Click the

6.

Restart your Internet PC, and let Windows detect the

7.

audio driver.

Click the

Volume slider bar
Volume Up

¶ icon and clear the

Volume

check box.

button to wake your Internet PC.

Power

and point to

Start

Control Panel

Device Manager

Remove

Volume

button on your Compaq Internet Keyboard.

.

M

icon.

System

button, and click OK.

¶ icon on the Taskbar, and click the

and then drag it up, or press the

tab.

for detailed

Settings

.

6-2 Troubleshooting

Audio

Symptom Problem Solution

Sound is distorted.

Audio recordings from
digital video camera
sound is distorted.

Audio CD or DVD does
not play.

¶¶¶¶

Volume
missing from Windows
Ta sk b a r.

icon is

Volume is too high.

Speakers may be damaged. Call a Compaq Authorized Service Provider. See your

DVD is not set up properly. Change settings in the DVDeck program.

See

Troubleshooting CD or DVD Problems

Multimedia settings have been
changed.

Click the

Volume slider bar
Volume Down

keyboard.

Certificate of Warranty

From the Taskbar, click

1.

Click

2.

Programs

Click the

3.

Click

4.

AVI Interleave Options

In the Interleave Factor area, change the default

5.

setting to
Click

6.

OK,

in this section.

On the Taskbar, click

1.

Click

2.

Control Panel

Double-click

3.

Select the

4.

option, and click OK.

¶ icon on the Taskbar. Click the

Volume

and drag it down, or press the

button on your Compaq Internet

for details.

.

Start

, click

tab.

Options

.

4:1

and close the window.

Start

.

Multimedia

Show volume control on taskbar

DVDeck

.

.

, then click

button.

DVDeck

.

Troubleshooting 6-3

Troubleshooting CD, CD-RW or DVD Problems

CD or DVD

Symptom Problem Solution

CD or DVD drive cannot
read a disc or takes too
long to start.

Trouble recording audio
CDs

CD has been inserted upside down. Reinsert the CD with the label facing up.

The DVD drive will take longer to start
because it has to determine the type of
media being played, such as audio or
video, before it can begin playing.

CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available in

Windows does not detect CD or DVD
driver.

Wrong or poor quality media type.

Wait at least 30 seconds to let the DVD drive
determine the type of media being played. If disc
still does not start, see the solutions for related
problems.

most computer stores.

On the Taskbar, click

1.

Click

2.

Control Panel

M

icon.

System

Click the

3.

Click the

4.

select the installed driver.
Click the

5.

Restart your Internet PC, and let Windows detect

6.

the CD or DVD driver.

Verify that you are using CD-R media.

1.

Try a different brand of media. Quality varies

2.

widely between manufacturers.

Device Manager

µ next to the CD or DVD disc, and

Remove

and point to

Start

and double-click the

tab.

button, and click

Settings

OK

twice.

.

6-4 Troubleshooting

Troubleshooting Diskette Drive and Zip Drive Problems

Diskette Drive or Zip Drive

Symptom Problem Solution

Not reading drive:
“Abort, Retry, Fail?”
message appears.

“Non-system disk or
disk error” message
is displayed.

Diskette drive light
stays on.

A non-formatted diskette has been
inserted.

Diskette is damaged. Replace the diskette with a new one.

A diskette that does not contain system
files needed to start your Internet PC has
been inserted in drive.

System files have been damaged.

Hard drive has failed. Call a Compaq Authorized Service Provider. Refer to

Diskette has been improperly inserted. Remove the diskette and reinsert the diskette as

Diskette is damaged. Remove the diskette and insert a new diskette. If a

To format the diskette, follow these steps:

drive.

Format

SYS C:

for details.

G icon on the

.

to begin

Start

and press enter.

Maintaining Your

.

Double-click the

1.

desktop.
Select the

2.

Click

3.

File

Select desired options, and click

4.

formatting the diskette.

When drive activity stops, remove the diskette and
press the spacebar. System should start up.

Insert a start-up disk in the diskette drive.

1.

Restart your Internet PC.

2.

At the

3.

4.

your

follows: Insert the edge with the sliding cover into
the drive face up, and push all the way in until the
diskette stops.

problem persists, run the Windows Maintenance
Wizard to repair the drive. Refer to

Internet PC

A:\

The following message is displayed: SYSTEM
TRANSFERRED. This task will restore the system
files to your hard drive.

Restart your Internet PC.

Certificate of Warranty

My Computer

3½ Floppy (A:)

, and point to

prompt, type

in the

Reference Guide

Troubleshooting 6-5

Diskette Drive or Zip Drive

Symptom Problem Solution

Diskette drive cannot
save information to
diskette.

Diskette drive cannot
read a diskette.

Zip drive cannot read a

(available on select

disk.

models)

Diskette is not formatted. To format the diskette, follow these steps:

G

Double-click the

1.

desktop.
Select the

2.

Click

3.

File

Select desired options, and click

4.

formatting the diskette.

Diskette is write-protected. Slide the write-protection tab to the unlocked

Diskette is full or file is too big. Use another diskette or compress the file to reduce

File save command not properly executed. When saving information to the diskette drive, verify

Diskette is damaged. Replace the damaged diskette.

Diskette drive has failed. Call a Compaq Authorized Service Provider. Refer to

Diskette is not formatted. To format the diskette, follow these steps:

The wrong diskette type is being used. Check the type of drive you have and use the correct

Diskette drive has failed. Call a Compaq Authorized Service Provider. Refer to

Windows does not detect Zip driver. Reinstall your Zip drive driver.

Wrong disk is being used. Verify that the disk you have inserted is a Zip disk

position on the diskette.

the size.

that you are using the correct drive letter.

your

Certificate of Warranty

Double-click the

1.

desktop.
Select the

2.

Click

3.

File

Select desired options, and click

4.

formatting the diskette.

diskette type.

your

Certificate of Warranty

and is compatible with your Zip drive.

My Computer

3 1/2 Floppy (A:)

, and point to

3 1/2 Floppy (A:)

, and point to

Format

My Computer

Format

for details.

for details.

icon on the

drive.

.

Start

G icon on the

drive.

.

Start

to begin

to begin

Windows is not enabled. Zip drive cannot be used in DOS mode.

Zip drive indicator light
continuously blinks.

(available on select
models)

6-6 Troubleshooting

Zip disk is not inserted properly. Push the

reinsert.

Disk Eject

button to remove disk, then

Troubleshooting Display (Monitor) Problems

Display

Symptom Problem Solution

Screen is blank and
monitor power light is
not lit.

Screen is blank.

Display fills only part of
the screen.

Display is too faint.

Monitor power cable is not connected to
monitor or wall outlet.

Monitor is not turned on. Press the monitor’s

Monitor connector cable is not properly
connected to rear of Internet PC.

Screen saver is enabled. Press any key or move mouse to make screen

Internet PC is in Sleep mode. This mode
is identified when the power status light
on the front of your Internet PC is not lit.

If you are using a Flat-Panel Monitor
(available on select models), you may
need a Digital Video Interface and
connector.

If you are using a Flat-Panel Monitor
(available on select models), your
resolution settings are not set properly.

Brightness and contrast controls are not
set properly.

Reconnect the monitor’s power plug on rear of
monitor and wall outlet.

button.

Power

Inspect the monitor’s video connector for bent pins. If
bent pins do not exist, reconnect the monitor
connector cable on rear of Internet PC.

display.

Press the

Call a Compaq Authorized Service Provider. Refer to
your

Certificate of Warranty

On the Taskbar, click

1.

Click

2.

Double-click

3.

Click the

4.

In the Display area, click the resolution slider for

5.

the

Screen

step for the
the resolutions to the maximum allowable.

Click OK to accept the new settings.

6.

Adjust the brightness and contrast controls on your
monitor.

button to wake your Internet PC.

Power

for details.

and point to

Start

Control Panel

Settings

.

.

Display

tab.

and drag it to the right. Repeat this

resolution slider. Increase

Desktop

Settings

.

Resolution cannot be
adjusted to desired
setting.

Troubleshooting 6-7

Windows does not detect display driver.

On the Taskbar, click

1.

Click

2.

Control Panel

Double-click the

3.

Click the

4.

Click the

5.

the installed display adapter.
Click the

6.

Restart your Internet PC, and let Windows detect

7.

the display driver.

System

Device Manager

µ next to Display Adapters and select

Remove

and point to

Start

.

G

icon.

tab.

button, and click OK.

Settings

.

Troubleshooting Fax Modem Problems

Fax Modem

Symptom Problem Solution

Cannot send or receive
faxes.

Connection has failed.

Fax starts to send but quits
before the transmission is
complete.

Fax modem is not connected properly. Reconnect the fax modem, verifying the following

Ten-digit phone number is not properly
entered or number being dialed is not a
fax number.

Internet PC is turned off or third-party
program is closed.

Fax modem has failed. Call a Compaq Authorized Service Provider. Refer

Line connection failure. Redial the fax number to resend the fax.

Call waiting enabled on line. Refer to third-party software for instructions on

Third-party fax software does not detect
the fax modem driver.

Third-party fax software is conflicting
with another program.

The receiver for another telephone on
the same line was picked up.

Fax machine where call is being placed
has run out of paper.

Internet PC needs repair. Call a Compaq Authorized Service Provider. Refer

connections: Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).

Verify whether mandatory area code is included in
number being dialed or correct fax number is
being dialed.

Some third-party fax software can only be used to
receive faxes when the program is open.

to your

Certificate of Warranty

how to disable call waiting, or contact your local
telephone company.

Verify that correct fax modem speed and COM port
are selected.

Click

1.

Click

2.
Modems

Windows will detect the modem you have

3.

installed. Click the
Verify that the correct modem port is set and

4.

the maximum speed of your modem is
selected. Reset these settings if necessary,
and click OK.

Close the Control Panel window.

5.

Close all programs except the fax software, and
redial the fax number.

Verify that all telephone handsets on the same line
are on the receiver.

Call location where the fax is being sent, and ask
if the fax machine has paper.

to your

and point to

Start
Control Panel

.

Certificate of Warranty

for details.

.

Settings

and double-click

Properties

button.

for details.

6-8 Troubleshooting

Troubleshooting Game Problems

Games

Symptom Problem Solution

Game crashes frequently.

Graphic distortion or blank
screen exists during game’s
introduction.

Minimum hardware or software
requirements set by game
manufacturer have not been met.

Game was not set up properly when
installed.

Incorrect version of game. Contact game manufacturer for updated version of

Review the game documentation or packaging for
minimum requirements.

Reinstall the program, noting any settings and
default selections that pertain to your Internet PC,
and restart the game.

game.

Troubleshooting Hard Drive Problems

Hard Drive

Symptom Problem Solution

Internet PC seems to have
locked up.

Hard drive error message is
displayed.

Hard drive fault protection
error message is displayed.

Program in use has stopped responding
to commands.

Part of hard drive has failed. Run the Windows Maintenance Wizard to repair

Part of hard drive has potential to fail or
could already have failed.

Attempt a normal Windows shutdown. If this fails,
restart your Internet PC by pressing the
button for 4 or more seconds to power it off. To
restart your Internet PC, press the
again.

the drive.

Call a Compaq Authorized Service Provider. Refer
to your

Certificate of Warranty

Reset

for details.

Reset

button

Troubleshooting 6-9

Troubleshooting Internet Access Problems

Internet

Symptom Problem Solution

Cannot connect to the
Internet.

Cannot automatically
launch Internet programs.

Cannot use the Internet
because the fax modem is
busy or no dial tone found.

Internet takes too long to
download Web sites.

For Compaq.Net
For Compaq.Net
When connecting to Compaq.Net with the 1-888 number, you will be billed a fee per minute.

technical support,
billing support

Internet Service Provider (ISP) account
is not set up properly.

Modem is not set up properly. Reconnect the modem, verifying the following

Web browser is not set up properly. Verify that your Web browser is installed and set up

Internet keyboard failed. Call a Compaq Authorized Service Provider. Refer to

You must log in to your ISP before
some programs will start.

Telephone or modem line connections
are not connected properly.

If no dial tone is found, another
telephone handset on the same line is
not on the receiver.

Messages have not been cleared from
answering service.

Modem is not set up properly. Verify that correct modem speed and COM port are

dial (toll free) 1-888-874-4468

, dial (toll free) 1-888-629-6920

Verify Internet settings, or contact your ISP for
assistance.

connections: Telephone Line to Telephone
(for external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).

to work with your ISP.

your

Certificate of Warranty

Log in to your ISP and launch your desired program.

Reconnect the modem, verifying the following
connections:Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall Jack
(from Internet PC to wall).

Verify that all telephone handsets on the same line
are on the receiver.

If you use an answering service that modifies your
telephone’s dial tone to inform you of messages,
clear all messages and try your call again.

selected.

Click

1.

Click

2.

Windows will detect the modem you have

3.

installed. Click the
Verify that the correct modem port is set and the

4.

maximum speed of your modem is selected.
Reset these settings if necessary, and click OK.

Close the Control Panel window.

5.

and point to

Start
Control Panel

for details.

Settings

and double-click

Properties

.

button.

Modems

.

6-10 Troubleshooting

Troubleshooting Keyboard and Scroll Mouse Problems

Keyboard and Scroll Mouse

Symptom Problem Solution

Keyboard commands
and typing are not
recognized by Internet
PC.

Mouse does not
respond to movement
or is too slow.

Keyboard connector is not properly
connected.

Program in use has stopped responding to
commands.

Keyboard needs repair. Call a Compaq Authorized Service Provider. Refer to

Mouse connector is not properly
connected.

Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and

Shut down your Internet PC using your mouse.

1.

On the Taskbar, click

2.

Click

3.

Shut Down...

Select the

4.

After the shutdown is complete, reconnect the

5.

keyboard connector on the rear of your Internet
PC and restart the computer.

Shut down your Internet PC using your mouse. Refer
to the problem “Keyboard connector is not properly
connected.”

your

Shut down your Internet PC using your keyboard.

Press the

1.

From the Windows Start menu, use the arrow

2.

keys to select
Select the

3.

use the arrow keys to select it).
Click OK.

4.

After the shutdown is complete, reconnect the
mouse connector on the rear of your Internet PC and
restart the computer.

clean with mouse cleaning kit available in most
computer stores.

Shut down

Certificate of Warranty

and

Ctrl

Shut Down...

Shut down

.

Start

option and click OK.

for details.

keys simultaneously.

Esc

, and press

option (you may need to

Enter

.

Program in use has stopped responding to
commands.

Mouse will only move
vertically or
horizontally.

Troubleshooting 6-11

Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and

Mouse needs repair. Replace mouse. Call a Compaq Authorized Service

Shut down your Internet PC using your keyboard.
Refer to the problem “Mouse connector is not
properly connected” for details on how to shut down
using your keyboard.

clean with mouse cleaning kit available in most
computer stores.

Provider. See your

Certificate of Warranty

for details.

Troubleshooting Memory Problems

Memory

Symptom Problem Solution

Insufficient memory
message is displayed.

All memory in Internet PC is being used by
open programs and memory is needed for
desired task.

To avoid Windows automatically running
unnecessary programs at start up, complete the
following steps:

Click

1.

Select Run.

2.

Typ e

3.

Click OK.

4.

Select the Startup tab and deselect any

5.

unnecessary programs.

Close one or more programs and retry. It may also
be necessary to restart Windows to recover memory
should this fail.

Troubleshooting Power Problems

Power

Symptom Problem Solution

Internet PC will not
turn on.

Line voltage selection switch is not in the
proper position for your region (115V/230V).

Wall outlet is bad. Test the outlet by connecting a different electrical

Set your line voltage selection switch to the correct
setting for your region, or call a Compaq Authorized
Service Provider for assistance. Refer to your

Certificate of Warranty

device to outlet.

.

Start

MSCONFIG

in the Open: field.

for details.

6-12 Troubleshooting

Power

Internet PC will not
start.

“Illegal Operation has
Occurred” error
message is displayed.

System files may have been damaged. You
will need to insert a start-up disk or
Windows Start-up disk to restart your
Internet PC.

Wrong memory modules were used in
upgrade, or memory modules were
installed in the wrong location.

Hard drive has been damaged. Call a Compaq Authorized Service Provider. Refer to

Program being used is not Microsoft­certified for Windows.

Configuration files are corrupt. If possible, save all data, close all programs, and

Insert a start-up disk in the diskette drive.

1.

Restart your Internet PC.

2.

At the

3.
Enter

displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.

Restart your Internet PC.

4.

If this task does not restart your Internet PC, call a
Compaq Authorized Service Provider. Refer to your

Certificate of Warranty

Verify the installation of memory modules by calling
a Compaq Authorized Service Provider. Refer to your

Certificate of Warranty

your

Verify that program is certified by Microsoft
(see program packaging for this information).

restart your Internet PC. If the error message returns
you may need to back up your personal data and
use the QuickRestore utility. See the

Guide

a

prompt, type

A:\

key. The following message will be

for details.

for details.

Certificate of Warranty

for details.

WARNING:

reformats your hard drive; all files
will be lost.

QuickRestore

and press the

SYS C:

for details.

Reference

“Non-system disk or
disk error” message is
displayed.

Troubleshooting 6-13

A diskette that does not contain system
files needed to start your Internet PC has
been inserted in drive.

Disk error has occurred. Restart your Internet PC by pressing the Start/Reset

System files have been damaged.

Hard drive has failed. Call a Compaq Authorized Service Provider. Refer to

When drive activity stops, remove the diskette and
press the spacebar. Your Internet PC will start up.

button. If the error returns, see the next problem
“System files have been damaged.”

Insert a start-up disk in the diskette drive.

1.

Restart your Internet PC.

2.

At the

3.
Enter

displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.

Restart your Internet PC.

4.

your

prompt, type

A:\

key. The following message will be

Certificate of Warranty

and press the

SYS C:

for details.

Troubleshooting Printer Problems

(see your printer manual for additional Information)

Printer

Symptom Problem Solution

Printer prints only in red or
colors other than black.

Printer seems to be printing,
but no characters appear on
the paper.

Printer cartridge is out of black ink. Replace the printer cartridge.

`

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

The print cartridge may be out of ink. Replace the cartridge by following the directions

in the preceding box.

Print cartridge nozzle may be blocked. Be sure the tape covering the nozzle of the print

cartridge has been removed.

CAUTION:

printer cartridge by moving the printer
carriage manually.

On the Windows taskbar, click
Click

Programs

Select the printer model you have installed on
your PC.

Select the
In the Cartridge pull-down menu, choose the

cartridge you want to install.
In the Action pull-down menu, select the action

you want.
Click

Install/Reinstall Cartridge.

cartridge carriage moves to the loading
position in the middle of the printer.

Lift the printer access door.
Remove the old cartridge if necessary and

install the new cartridge.
Close the printer access door.
Click

Continue

Do not attempt to install your

Start

.

Cartridges

tab.

.

.

The

6-14 Troubleshooting

Printer

Symptom Problem Solution

Poor print quality.

Cartridge may be running out of ink. Replace cartridge by following the preceding

directions.

Cartridge nozzles may need cleaning.

Cartridge needs to be aligned.

Click

1.

Start.

Click

2.

Programs

Select the printer model you have installed on

3.

your PC.
Select

4.

Click the

5.

Select

6.

pattern prints.
Follow the test instructions on the screen to

7.

obtain satisfactory print quality.You may need
to run the test as many as three times.

If the print quality is not satisfactory, reinstall

8.

the print cartridge and rerun the test.
If the quality is still unsatisfactory, wipe the

9.

print cartridge nozzles.

Click

1.

Start

Click

2.

Programs

Select the printer model you have installed on

3.

your PC.
Select

4.

Select the

5.

Click the

6.

cartridge alignment page prints. Follow the
instructions on the screen to test and correct
the alignment of your print cartridge.

Click OK.

7.

.

Printer Control

Cartridges

Clean Print Nozzles

.

Printer Control

Cartridges

Align Cartridges

.

tab.

.

.
tab.

. The cleaning

button. The

Troubleshooting 6-15

Printer

Symptom Problem Solution

Poor print quality.

For troubleshooting assistance on your USB printer or other USB peripherals, please refer to the manufacturer’s
documentation.

We strongly recommend that you
keyboard and mouse and have completed the on-screen registration process which runs when you start the system for the
first time.

When installing USB printers or other USB devices, it is strongly recommended that you follow the manufacturer’s instructions
for loading their software and connecting their device.

Drivers are improperly installed. Uninstall and reinstall the printer drivers.

To uninstall the printer drivers, complete the
following steps:

On the Windows taskbar, click

connect your printer until

not

1.

Click

2.

Programs

Select your printer model.

3.

Click

4.

Uninstall Drivers

Follow the instructions on the screen.The

5.

program will uninstall your printer drivers.

To reinstall the printer drivers, insert the Inkjet
Printer Driver CD that came with your printer
into the CD-ROM drive. On some systems the
installation program will run automatically if you
follow the instructions on the screen. To run the
setup program manually, complete the following
steps:

From the Windows taskbar, click

1.

Select

2.

3.

4.

5.

6.

you have set up the computer, monitor, speakers,

after

Programs

Select

Windows Explorer

Select the CD-ROM drive that contains the
printer driver CD.

Double click the file
program.

Follow the instructions on the screen.

.

.

Setup.exe

Start

.

Start.

.

to run the setup

.

6-16 Troubleshooting

Contacting Technical Support

If you were unable to fi x you r In t ernet PC us in g thi s troubleshooting section, refer to
the Certificate of Warranty, Service and Support Guide or Service and Support Card
that came with your computer for the technical support telephone numbers.

Troubleshooting 6-17

6-18 Troubleshooting

Chapter 7

Government Approvals

European Union Notice

Products with the CE marking complies with Telecommunication Te r minal
Equipment and Satellite Earth Station Equipment (TTE & SES) Directive
(98/13/EC), the EMC Directive (89/336/EEC), and the Low Voltage Directive
(73/23/EEC) issued by the European Communi t y.

Compliance with these directives implies conformity to the following European
Norms or Regulations (the equivalent international standards and regulations are in
brackets):

◆ EN55022 (CISPR 22) – Electromagnetic Interference

◆ N50082 -1 (IEC 801-2, IEC801-3, IEC801-4) – Electromagnet ic Immun i ty

◆ EN60555-2 (IEC 555-2) – Power Line Harmonics

◆ EN60950 (IEC950) – Product Safety

◆ CTR21 (ETSI TBR21) – Attachment requirements for connection to the

analogue PSTNs of terminal equipment *
*Applies to modems contai ned in portable products only. Modems provided

in desktop and mini-tower computers are approved to National standards.

The equipment has been approved in accordance with Council Decision 98/482/EC
for pan-European single terminal connection to the Public Switched Telephone
Network (PSTN). However, due to differences between the individual PSTNs
provided in different countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point. In the
event of problems, you should contact your equipment supplier in the first instance.

The equipment is designed to work with all EU telephone networks. However, the
equipment may have interworking difficulties for some connections on the EU public
networks. Dialing by loop disconnect pulses is not intended to be used on the PSTN.
This feature is only supported in consideration of PBX or other equipment that
requires pulse dialing. Network compatibility is dependent on so ft ware s witch
settings that are set automatically by the country selection. The user should contact
the equipment supplier in case of difficulty in network settings.

Government Approvals 7-1

Federal Communications Commission Notice

This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception (which can be determined by
turning the equipment off and on), the user is encouraged to try to correct the
interference by one or more of the following measures:

◆ Reorient or relocate the receiving antenna.

◆ Increase the separation between the equipment and the receiver.

◆ Connect the eq uipment into an outlet on a circu it dif feren t from that to which the

receiver is connected.

◆ Consult the dealer or an experienced radio or television technician for help.

Modifications

Cables

7-2 Government Approvals

The FCC requires the user to be notified that any changes or modifications made to
this device that are not expressly approved by Compaq Computer Corporation may
void the user's authority to operate the equipment.

Connections to this device must be made with shielded cables with metallic RFI/EMI
connector hoods in order to maintain compliance with FCC Rules and Regulations.

Declaration of Conformity for Products Marked with the FCC Logo

(United States Only)

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference receiv ed, including interf erence that may
cause undesired operation.

For questions regarding your product, call 800-652-6672 (800-OK-COMPAQ) or contact:

Compaq Computer Corporation

P.O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

For questions regarding this FCC declaration, call 281-514-3333 or contact:

Compaq Computer Corporation

P.O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

To identify this product, refer to the Part, Series, or Model number found on the product.

Canadian Notice

Avis Canadien

Government Approvals 7-3

This Class B digital apparatus meets all requirements of the Canadian Interference­Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du R èglement sur
le matériel brouilleur du Canada.

Telecom Network Approvals

These two icons and associated statements may be found on desktop and mini-tower
computers. They are intended to communicate how to access the telecommunications
regulatory approval information for your product.

As an alternative to viewing the approval information on your product, country
approval information may also be found on the Compaq Web site. To view this
approval information, visit www.compaq.com and perform a site search for the
words, “telecom network approvals.” If a selection is availabl e f or yo ur p rod uct , yo u
may view and print the approval information.

U.S. Regulations Governing the Use of Modems

This equipment complies with Part 68 of the FCC rules. Located on the bottom of the
portable computers and on the modem in desktop computers is a label that contains,
among other information, the FCC Registration Number and Ringer Equivalence
Number (REN) for this equipment. Upon request, you must provide this information
to your telephone company.

Ringer Equivalence Number (REN)

7-4 Government Approvals

The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have all of the devices ring when your telephone number is
called. In most areas (but not all), the sum of the RENs of all devices connected to
one line should not exceed five ( 5.0). To be certain of the number of devices you may
connect to your telephone line, as determined by the REN, you should contact your
local telephone company to determine the maximum REN for your calling area.

The REN for the modem contained in this product does not exceed 1.0.
A FCC Compliant 6-position modular plug is provided with this equipment. This

equipment is designed to be connected to the telephone network or premises wiring
using a compatible 6-position modular jack that is FCC Part 68 Compliant.

If your telephone equipment causes harm to the telephone network, the telephone
company may discontinue your service temporarily. If possible, they will notify you
in advance. However, if advance notice is not practical, you will be notified as soon
as possible. You will als o be informed of you r right to file a complain t with the FCC.

Your telephone company may make chang es in its facilities, equipment, operations,
or procedures that could affect the proper functioning of your equipment. If they do,
you will be notified in advance to give you an opportunity to maintain uninterrupted
telephone service.

If you experience trouble with this telephone equ ipment, contact your local telephone
company for information on obtaining service or repairs. Your telephone company
may ask that you disconnect this equipment from the network until the problem has
been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin ser vice provided by th e telephone comp any.
Connection to party lines is subject to state tariffs.

For the Compaq Customer Support Center and your nearest Compaq Authorized
Service Provider in North America, call 800-345-1518 or write:

Compaq Customer Support Center

P.O. Box 692000

Houston, Texas 77269-2000

Telephone Consumer Protection Act of 1991

The T el ephone Co nsumer P rotecti on Act of 1 991 mak es it un lawful for any per son to
use a computer or other electronic device to send any message via a telephone
facsimile machine unless such message clearly contains, in a margin at the top or
bottom of each transmitted page, or on the first page of the transmission, the date and
time it is sent and an identification of the business, or entity , or individual sending the
message and the telephone number of the sending machine or such business, or
entity, or individual.

Government Approvals 7-5

Canadian Regulations Governing the Use of Modems

Notice: The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective,
operational, and safety requirements. The department does not guarantee the
equipment will operate to the user’s satisfaction.

Before installing the equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single-line individual service may be
extended by means of a certified connector assembly (telephone extension cord ). The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.

a

Notice: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of th e maximum num ber of ter minals allo wed to be con nected
to a telephone interface. The termination on an interface may consist of any
combination of devices, subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.

The REN for the modem contained in this product does not exceed 1.0.
For the location of the authorized Canadian maintenance facility nearest you, call

800-652-6672 (800-OK-COMPAQ).

7-6 Government Approvals

WARNING:

the appropriate electric inspection authority or an electrician. Power and telephone
lines must always be properly grounded or physical harm may ensue.

Users should not attempt to make such connections themselves. Contact

Compaq Canada, Inc.

45 Vogell Road

Richmond Hill, Ontario L4B 3P6

U.K. BABT Users Notice

The modem is intended for only use in the Compaq Internet PC. For the purposes of
BABT approval, the modem is classified as a host-independent product.

(SupraExpress 56i Pro Global Modem - Desktop Products Only)

Telephone Network Connection

The modem is suitable for connection to the Public Switched Telephone Network
(PSTN) direct exchange lines and relevant branch systems (PBXs).

A ringer equivalent n umber (REN) i s a value giv en to all app aratus to be connected t o
the PSTN. Its value can be taken and used to calculate the maximum number of
equipment items that can be connected in parallel without impairing the performance
of the standard bell circuit.

1. REN = 3/n where n is the maxi mum nu mber of un its that may be used in parallel .

2. The maximum REN of a line is 4; therefore, the total REN of all apparatus
connected to the line (obtained by summing the individual REN values) should
not exceed 4. This value includes any BT provided instrument, each of which is
assumed to have REN value of 1.0 unless otherwise stated. Exceeding the REN
value of 4 may cause your telephone(s) to ring weakly or not ring at all.

3. Only one modem should be connected to a telephone line. Connecting a modem
in parallel with one or more telephone instruments is not allowed.

4. The REN for this piece of equipment is 0.8.

5. The exchange should provide facilities for either loop disconnect (pulse) dialing
or multifrequency (tone) dialing. The modem can be configured to operate with
either system.

6. During dialing, this apparatus may tinkle the bells of other telephones using the
same line. This is not a fault, and we advise you not to call the Fault Repair
Service.

7. The modem specified in this guide is for the Compaq Internet PC.

8. This apparatus has been approved for the following facilities:

❖ Connection to direct exchange lines providing DTMF signaling
❖ Connection to compatible PBXs providing DTMF signaling
❖ Operation in the absence of proceed indication, selectable by user
❖ Call prog res s monit or i ng funct ion s
❖ Data modem functions
❖ Auto-dialing functions
❖ Auto-answering functions

Government Approvals 7-7