Compaq EX, EXS User Manual

Maintenance & Service Guide
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers
Minitower Models
Maintenance & Service Guide
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers
Minitower Models
Notice
© 2000 Compaq Computer Co rp oration. Except for use in connect ion with the accompanying Compaq product, no part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
COMPAQ, the Compaq logo, and Deskpro Registered in U.S. Patent and Trademark Offi ce are t r ademarks of Compaq Information Technologies Group, L.P.
Microsoft, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Celeron and MMX are trademarks of Intel Corporation. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document
is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER IN AN ACTION OF CONTRACT OR TORT, INCLUDING NEGLIGENCE.
The limited warranties for Compaq pro ducts are exclusively set forth in the documentation accompan ying such products. Nothing herein shou l d be con strued as constituting a further or additional warranty.
The following words and symbols mark special messages throughout this guide:
WARNING:
to follow directions could result in bodily harm or loss of life.
CAUTION:
follow directions could result in damage to equipment or loss of information.
Text set off in this manner indicates that failure
Text set off in this manner indicates that failure to
Maintenance & Service Guide
Compaq Deskpro EX and Deskpro EXS Series of P ersonal Computers Minitower Models
First Edition (September 2000) Part Number 201856-001 Spare Parts Number 215879-001
Compaq Computer Corporation
preface
About This Guide
Symbols and Conventions.........................................................................................................vii
Technician Notes.......................................................................................................................vii
Locating Additional Information .............................................................................................viii
chapter 1
Product Description
1.1 Computer Features.......................................................................................................... 1-2
1.1.1 Front Panel Controls and LEDs ......................................................................... 1-2
1.1.2 Rear Panel Connectors....................................................................................... 1-3
1.1.3 Drive Positions................................................................................................... 1-4
1.2 Serial Number Location.................................................................................................. 1-5
chapter 2
Spare Parts
2.1 System Unit .................................................................................................................... 2-2
2.2 Mass Storage Devices..................................................................................................... 2-3
2.3 Cables ............................................................................................................................. 2-4
2.4 Standard, Memory, and Expansion Boards .................................................................... 2-5
2.5 Miscellaneous Plastics Kit.............................................................................................. 2-6
2.6 Keyboards (not illustrated)............................................................................................. 2-7
2.7 Miscellaneous Screw Kit (not illustrated)....................................................................... 2-7
2.8 Miscellaneous Parts (not illustrated)............................................................................... 2-8
2.9 Shipping Boxes (not illustrated)..................................................................................... 2-8
2.10 Documentation and Software (not illustrated)................................................................ 2-8
ONTENTS
C
chapter 3
Removal and Replacement Preliminaries
3.1 Electrostatic Discharge Information............................................................................... 3-1
3.1.1 Generating Static................................................................................................ 3-1
3.1.2 Preventing Electrostatic Damage to Equipment................................................. 3-2
3.1.3 Personal Grounding Methods and Equipment ................................................... 3-2
3.1.4 Grounding Workstations.................................................................................... 3-2
3.1.5 Recommended Materials and Equipment........................................................... 3-3
3.2 Routine Care................................................................................................................... 3-3
3.2.1 General Cleaning Safety Precautions................................................................. 3-3
3.2.2 Cleaning the Computer Case.............................................................................. 3-4
3.2.3 Cleaning the Keyboard....................................................................................... 3-4
3.2.4 Cleaning the Monitor ......................................................................................... 3-4
3.2.5 Cleaning the Mouse............................................................................................ 3-5
Contents iii
3.3 Service Considerations ................................................................................................... 3-5
3.3.1 Power Supply Fan.............................................................................................. 3-5
3.3.2 Tools and Software Requirements ..................................................................... 3-5
3.3.3 Screws................................................................................................................ 3-5
3.3.4 Cables and Connectors....................................................................................... 3-6
3.3.5 Hard Drives........................................................................................................ 3-6
3.3.6 Lithium Coin Cell Battery.................................................................................. 3-6
chapter 4
Removal and Replacement Procedures
4.1 Disassembly Sequence Chart.......................................................................................... 4-1
4.2 Disassembly Preparation................................................................................................. 4-2
4.3 Feet Installation .............................................................................................................. 4-3
4.4 Cable Lock...................................................................................................................... 4-4
4.5 Access Panel................................................................................................................... 4-5
4.6 Front Bezel ..................................................................................................................... 4-6
4.7 Power Button.................................................................................................................. 4-7
4.8 Subpanel and Bezel Blanks............................................................................................. 4-8
4.9 Power Switch Assembly................................................................................................. 4-9
4.10 Mass Storage Devices................................................................................................... 4-10
4.10.1 Removing an Internal 3.5-Inch Hard Drive ..................................................... 4-12
4.10.2 Removing an External 5.25-Inch Drive........................................................... 4-13
4.10.3 Removing an External 3.5-Inch Drive............................................................. 4-14
4.11 Expansion Boards......................................................................................................... 4-16
4.11.1 Expansion Board Slots..................................................................................... 4-16
4.11.2 Removing a PCI Expansion Board................................................................... 4-17
4.11.3 Installing a PCI Expansion Board.................................................................... 4-18
4.12 System Memory............................................................................................................ 4-20
4.13 Graphics Cards..............................................................................................................4-22
4.13.1 Graphics Performance Accelerator (GPA)/AGP Inline Memory
Module (AIMM) Card with a Type I Retention Mechanism.................................... 4-22
4.13.2 AGP Card with a Type I Retention Mechanism............................................... 4-25
4.13.3 GPA/AIMM Card with a Type 2 Retention Mechanism.................................. 4-26
4.13.4 AGP Card with a Type 2 Retention Mechanism.............................................. 4-27
4.13.5 Standard AGP Expansion Card........................................................................ 4-28
4.14 Processor....................................................................................................................... 4-29
4.15 System Board................................................................................................................4-31
4.16 Battery .......................................................................................................................... 4-32
4.17 Chassis Fan Assembly.................................................................................................. 4-33
4.18 Power Supply................................................................................................................4-34
chapter 5
Connectors & Jumpers
iv Contents
5.1 System Board.................................................................................................................. 5-1
5.1.1 Connectors and Jumpers .................................................................................... 5-1
5.1.2 Clearing CMOS.................................................................................................. 5-2
5.1.3 Disabling or Clearing the Power-On and Setup Passwords ............................... 5-3
5.2 Hard Drive Jumper Settings............................................................................................ 5-4
5.2.1 Seagate, Quantum, and Western Digital ............................................................ 5-4
5.2.2 Maxtor................................................................................................................ 5-5
chapter 6
Specifications
6.1 Specifications.................................................................................................................. 6-1
6.1.1 System................................................................................................................ 6-1
6.1.2 System Interrupts ............................................................................................... 6-2
6.1.3 System DMA...................................................................................................... 6-2
6.1.4 ICH Fixed I/O Registers..................................................................................... 6-3
6.1.5 System Memory Map......................................................................................... 6-5
6.2 Drives.............................................................................................................................. 6-6
6.2.1 1.44-MB Diskette Drive..................................................................................... 6-6
6.2.2 Ultra ATA Hard Drives...................................................................................... 6-7
6.2.3 CD-ROM Drives................................................................................................ 6-8
6.3 Compaq Keyboard.......................................................................................................... 6-9
6.4 Scroll Mouse................................................................................................................... 6-9
6.5 Supported Graphics Resolutions................................................................................... 6-10
6.5.1 Intel 3D Graphics............................................................................................. 6-10
6.5.2 nVIDIA M64 Pro ............................................................................................. 6-10
index ..............................................................................................................................................
I-1
Contents v
preface
BOUT THIS GUIDE
A
This Maintenance & Service Guide is a troubleshooting and repair guide that can be used for reference when servicing the Compaq Deskpro EX Series of Personal Computers Minitower Model. Only authorized technicians trained by Compaq should attempt to repair this equipment.
Compaq Computer Corporation reserves the right to make changes to the these models without notice.
Symbols and Conventions
The following text and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could
!
result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.
Text set off in this manner presents commentary, sidelights, clarifying information, or
specific instructions.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment.
!
All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indications of component replacement or printed wiring board modifications may void any warranty.
WARNING: To reduce the risk of electric shock or damage to the equipment:
!
Do not disable the power grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
Disconnect the power from the computer by unplugging the power cord either from the
CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and back of the computer.
times.
electrical outlet or the computer.
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers vii
Locating Additional Information
The following documentation is availab le to suppo rt the se produc ts :
User Documentation
Technical Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Technical Reference Guide
Compaq Quick Reference Guide
Compaq Service Reference Guide
Compaq Quick Troubleshooting Guide
viii About This Guide
chapter
1
RODUCT DESCRIPTION
P
This chapter describes the model offerings and features of the Compaq Deskpro EX Series of Personal Computers Minitower Model.
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 1-1
1.1 Computer Features
Compaq Deskpro EX Series of Personal Computers Minitower Model ships with a mouse and keyboard. Some models are also equipped with a CD-ROM drive. A Compaq color monitor or other compatible monitor does not ship with the computer.
1.1.1 Front Panel Controls and LEDs
Ref. Component/Function Ref. Component/Function
Stereo Headphone Jack*
1
Headphone Volume Control*
2
Diskette Drive Activity Light
3
Dual-State Power Button
4
Power-On Light
5
*CD-ROM models only. **Flashes when an ATAPI device, such as the hard drive, is active.
1-2 Product Description
6
7
8
9
CD-ROM Eject Button* CD-ROM Drive Busy Indicator* Diskette Eject Button Drive Activity Light**
1.1.2 Rear Panel Connectors
Ref. Component Ref. Component
Mouse Connector
1
Keyboard Connector
2
Universal Serial Bus (USB)
3
Connectors (2) (connects the computer to any USB peripheral while the computer is operating; is a fully functional plug and play connector)
Serial Connector
4
Parallel Port Connector
5
6
7
8
9
:
Monitor Connector Headphone/Line-Out Audio Connector Serial Connector
Line-In Audio Connector Microphone Connector
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 1-3
1.1.3 Drive Positions
Reference Drive Bay Configuration
1, 2
3
4, 5
1, 2 Two standard 5.25-inch, half-height bays for optional drives 3
4, 5
One standard 3.5-inch, 1.44-MB diskette drive mounted with a drive adapter into a 5.25-inch bay
Two standard 3.5-inch drive bays; Bay 4 contains the preinstalled hard drive; Bay 5 is available for an optional hard drive
Drive bay numbers are stamped on the chassis.
To verify the type and size of the mass storage devices installed in the computer, run F10 Compaq Computer Setup.
1-4 Product Description
1.2 Serial Number Location
The serial number and model information label is located on the access panel of the unit 1. A second barcode label is located on the rear of the unit 2.
For the purpose of AssetControl, the serial number is embedded in CMOS and in the EEPROM on the system board and may be accessed through Diagnostics for Windows.
If the system board is replaced with a spare part from Compaq, the invalid serial number condition will be recognized during POST. The original serial number must then be reentered through Computer Setup. Refer to the Software Reference Guide for more information.
CAUTION: A system board borrowed from another computer is recognized as a valid serial number and will create a mismatch between the serial number label and the electronic serial number.
The computer serial number should be provided to Compaq when requesting information or ordering spare parts.
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 1-5
chapter
PARE PARTS
S
2
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 2-1
2.1 System Unit
Spare Part
Description
1 Access panel Not spared 2 Front bezel 166868-001 B 3 Chassis/basepan Not spared 4 Logo Kit (only minitower version-166806-002-used) 166924-001 B 5 Power switch with cable, LED and switch holder 199854-001 6 Feet Misc Plastics Kit B 7 Power supply 201828-001 B
Number
Warranty Tier
2-2 Spare Parts
2.2 Mass Storage Devices
Spare Part
Description
1 Diskette drive, 3.5-inch 158266-001 D 2 48X Max tray load IDE CD-ROM drive 187263-001 B 3 10.0-GB Ultra ATA hard drive (66/5400) quiet 203139-001 B
* 15.0-GB Ultra ATA hard drive (66/5400) 202903-001 B
*Not shown (nn/nnnn) = hard drive transfer rate (MBytes/sec)/RPM
Number
Ultra ATA/100 hard drives are backwards compatible with Ultra ATA/66 devices; however, the data transfer rate is reduced to 66MB/sec.
Warranty Tier
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 2-3
2.3 Cables
Spare Part
Description
Number
Cable Kit includes: 192264-001
1 Single device, hard drive/CD-ROM cable, 18”
(108950-019) 2 Audio cable, 21” (387527-001) * Single device, hard drive/CD-ROM cable, 12.5”
(105876-001) * Audio cable, 21”, (288489-002) (not used for this
product) 3 Single device, hard drive/CD-ROM cable, 9.75”
(108950-021) 4 Dual device, hard drive/CD-ROM cable, 18”, 10” to the first
connector 5 Power switch/LED cable 199854-001 B 6 Diskette drive cable 161735-001 B * CD audio cable 149806-001 D
*Not shown
196667-001 B
Warranty Tier
B
2-4 Spare Parts
2.4 Standard, Memory, and Expansion Boards
Spare Part
Description
1 Nvidia M64 16MB SDRAM AGP Card 182757-001 B 5 AIMM (GPA) 4MB, 133MHz for graphics 192012-001 B
Memory Module (SDIMM, 133 MHz)
2 128 MB 170081-001 B
256 MB 192014-001 B
Intel Pentium III Processor
3 566/66 MHz with heatsink (191832-002) and clip (223575-007). 203967-001 B
* 600/66 MHz with heatsink (191832-002) and clip (223575-007). 192011-001 B * 667/133 MHz with heatsink (191832-002) and clip (223575-007). 192007-001 B * 700/66 MHz with heatsink (191832-002) and clip (223575-007). 203968-001 B * 733/133 MHz with heatsink (191832-002) and clip (223575-007). 192008-001 B * 800/133 MHz with heatsink (191832-002) and clip (223575-007). 192009-001 B * 866/133 MHz with fansink (191845-002). Fansink includes fan,
heatsink, and clip.
* 933/133 MHz with fansink (191845-002). Fansink includes fan,
heatsink, and clip. 4 10/100 PCI Network Interface Card 188297-001 B 6 System Board 203966-001 B
*Not shown.
Number
192006-001 B
203969-001 B
Warranty Tier
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 2-5
2.5 Miscellaneous Plastics Kit
Spare Part
Description
Number
Miscellaneous Plastics Kit, includes: 166878-001 B
1 Panel, sub (166835-001) 2 Bezel, blank (166775-001) 3 Diskette bezel (166776-001) 4 Card guide (166778-001) 5 Foot, rubber (4 ea.) (166939-002) 6 Button, power (166774-001) 7 Drivelock, DT (166779-001) (not used with this product) 8 Spring, power button (166837-001) 9 Springs, drivelock (2 ea.) (166837-002)
10 Drivelock, MT (166780-001)
* Retention mechanism (2 ea.) (350767-001)
*Not shown
Warranty Tier
2-6 Spare Parts
2.6 Keyboards (not illustrated)
Description
Easy Access Keyboard-US 123130-xxx D Dutch -331 Finnish -351 French -051 International -B31 Norwegian -091 Spanish -071 Swedish -101 UK -031 US -001
2.7 Miscellaneous Screw Kit (not illustrated)
Description
Miscellaneous Screw Kit, includes : 179180-001 D
6-32 x 1/4 hi-top, thread-forming screw with serrations (5 ea.) (192308-001)
6-19 x 5/16 panhead, plastite screw (4 ea.) (101346-068) 6-19 x .5/16 hi-top, taptite screw with captive washer (4 ea.)
(114399-069) 6-32 x 3/16 hi-top, thread-forming screw with serrations (5 ea.)
(192308-003) M3 x 5mm, hi-top, taptite screw with serrations (4 ea.)
(247348-001) 6-32 x 3/16 buttonhead tamper-resistant, taptite screw with
serrations (3 ea.) (296769-002) 6-32 x 5/16 hi-top, taptite screw (4 ea.) (109834-568) 6-19 x 1/2 Panhead, plastite screw (5 ea.) (101346-071) Thumbscrew, molded cap (4 ea.) (179333-002)
Spare Part Number
Spare Part Number
Warranty Tier
Warranty Tier
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 2-7
2.8 Miscellaneous Parts (not illustrated)
Description
Mouse – Scroll, Opal 334689-002 D
2.9 Shipping Boxes (not illustrated)
Description Spare Part Number
Return Kit 166990-002
2.10 Documentation and Software (not illustrated)
Description Spare Part Number
Maintenance & Service Guide 215879-001 Illustrated Parts Map 215880-001 Service Reference Guide 152611-001 Quick Troubleshooting Guide 153837-001
Spare Part Number
Warranty Tier
2-8 Spare Parts
chapter
3
EMOVAL
R
& R
This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.
EPLACEMENT PRELIMINARIES
CAUTION: When the computer is plugged into an AC power source there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
3.1 Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, then degrade in the internal layers, reducin g its life expec tan cy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
3.1.1 Generating Static
The following table shows that:
Different activities generate different amounts of static electricity.
! ! Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs* from plastic tube 400 V 700 V 2,000 V Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
*Dual Inline Packaging (DIP) is the packaging around individual microcircuitry. These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
700 volts can degrade a product.
✎✎✎✎
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 3-1
3.1.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
! To avoid hand contact, transport products in static-safe containers such as tubes,
bags, or boxes.
! Protect all electrostatic parts and assemblies with conductive or approved
containers or packaging. Keep electrostatic sensitive parts in their containers until they arrive at static-free
!
stations.
! Place items on a grounded surface before removing them from their container. ! Always be properly grounded when touching a sensitive component or assembly. ! Avoid contact with pins, leads, or circuitry. ! Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
3.1.3 Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a minimum of one-megohm +/- 10%
!
resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Heel straps/Toe straps/Boot str a ps can be used at standing workst at ions and are
!
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a minimum of one-megohm +/- 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic 1,500 Carbon-loaded plastic 7,500 Metallized laminate 15,000
3.1.4 Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
! Cover the workstation with approved static-dissipative material. Provide a wrist
strap connected to the work surface and properly grounded tools and equipment.
! Use static-dissipative mats, foot straps, or air ionizers to give added protection. ! Handle electrostatic sensitive components, parts, and assemblies by the case or
PCB laminate. Handle them only at static-free workstations.
! Turn off power and input signals before inserting and removing connectors or test
equipment.
3-2 Removal & Replacement Preliminaries
! Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
! Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.
! Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
3.1.5 Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
! ! Antistatic smocks, aprons, or sleeve protectors ! Conductive bins and other assembly or soldering aids ! Conductive foam ! Conductive tabletop workstations with ground cord of one-megohm +/- 10%
resistance
! Static-dissipative table or floor mats with hard tie to ground ! Field service kits ! Static awareness labels ! Wrist straps and footwear straps providing one-megohm +/- 10% resistance ! Material handling packages
Conductive plastic bags
! ! Conductive plastic tubes ! Conductive tote boxes ! Opaque shielding bags ! Transparent metall ized shi eld ing bags
Transparent shielding tubes
!
3.2 Routine Care
3.2.1 General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean
cloth and then use the cloth on the component.
3. Always turn off the computer when cleaning with liquids or damp cloths.
4. Always turn off the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Compaq Deskpro EX and Deskpro EXS Series of Personal Computers 3-3
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