This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting problems, and performing
disassembly procedures.
Compaq, Evo, the Compaq logo, and Premier•Sound are trademarks of Compaq
Information Technologies Group, L.P. In U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation. In U.S.
and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in U.S. and/or other
countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
First Edition July 2002
Document Part Number: 279362-001
The Compaq Evo Notebook N610c and N600c Series offer
advanced modularity, Mobile Intel Pentium 4 and Pentium III
processors with 64-bit architecture, industry-leading Accelerated
Graphics Port (AGP) implementation, and extensive multimedia
support.
Figure 1-1. Compaq Evo Notebook N610c
Maintenance and Service Guide1–1
Product Description
1.1Models
Computer models are shown in Tables 1-1 through 1-3.
Table 1-1
Compaq Evo Notebook N610c
Model Naming Conventions
Key
N610P4200P440VC25OXXXXXX-XXX
123456789 10
KeyDescriptionOptions
1Brand/Series
designator
2Processor typeP4=Pentium 4P3=Pentium III
3Processor speed200=2.0 Ghz
4Display type/
size/resolution
5Hard drive size40=40 GB
6Optical drive
designator
7Integrated
communication
8RAM51=512 MB
9Operating system8=Windows 98 SE
10SKU#
N=Notebook610=610c series
600=600c series
160=1.6 GHz
190=1.9 GHz
180=1.8 GHz
170=1.7 GHz
P=SXGA+ (1400 × 1050)
X=XGA (1024 × 768)
30=30 GB
20=20 GB
V=DVD-ROM drive
W=DVD-RW drive
M=Modem
0=None
38=384 MB
6=Windows 2000 and
Windows XP
106=1.06 GHz
866=866 MHz
4=14.x-inch
15=15 GB
10=10 GB
D=CD-ROM drive
R=CD-RW drive
C=Modem/NIC
combination card
25=256 MB
12=128 MB
2=Windows 2000
O=Windows XP Pro
E=Windows XP Home
1–2Maintenance and Service Guide
Product Description
Table 1-2
Compaq Evo Notebook N610c Models
The following Evo Notebook N610c models use config. code KT81 and feature:
■
Dual Stick pointing device (TouchPad and pointing stick)
■
8-cell, 4.0-Ah lithium ion (Li ion) battery pack
■
3-year warranty
■
32 MB of discrete video memory
■
No system memory
■
No optical drive
N610P4180X4300C0OKT81
United States470037-549
N610P4180X4300C02KT81
United States470037-542
The following Evo Notebook N610c models use config. code KT8Z and feature:
■
Dual Stick pointing device (TouchPad and pointing stick)
■
8-cell, 4.0-Ah lithium ion (Li ion) battery pack
■
3-year warranty
■
32 MB of discrete video memory
N610P4200P440WC25O
French Canada470037-757United States470037-755
N610P4200P440WC252
French Canada470037-754United States470037-749
Maintenance and Service Guide1–3
Product Description
Table 1-2
Compaq Evo Notebook N610c Models
N610P4180X430VC25O
(Continued)
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Japan (English)
Korea
Latin America
Latin America
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Japan (English)
Korea
Latin America
Latin America
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS.
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
1–10Maintenance and Service Guide
2. Remove the RTC battery (refer to Section 5.6, “Disk Cell
RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■
Standby
■
Hibernation
Product Description
■
Setting customization by the user
■
Hotkeys for setting level of performance
■
Smart battery that provides an accurate battery power gauge
■
Battery calibration
■
Lid switch suspend/resume
■
Power/suspend button
■
Advanced Configuration and Power Management (ACP)
compliance
Maintenance and Service Guide1–11
Product Description
1.5Notebook External Components
The external components on the front and right side of the
Evo Notebook N610c and Evo Notebook N600c are shown in
Figure 1-2 and described in Table 1-4.
.
Figure 1-2. Front and Right Side Components
Table 1-4
Front and Right Side Panel Components
ItemComponentFunction
1Power lightOn: Power is turned on.
Blinking: Notebook is in Standby. The power
light also blinks if a battery pack that is the
only available power source reaches a
low-battery condition.
2Battery lightOn: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
1–12Maintenance and Service Guide
Product Description
Table 1-4
Front and Right Side Panel Components
ItemComponentFunction
3Drive activity lightTurns on when the hard drive, CD-, or
DVD-ROM drive is accessed.
4Media Bay lightTurns on when the diskette drive in the Media
Bay or the optional external diskette drive is
accessed.
5Infrared portLinks to another IrDA-compliant device for
wireless communication.
6Volume control buttonsAdjust the volume of the stereo speakers.
7Stereo line-out/
headphone jack
8Mono microphone jackConnects a mono microphone, disabling the
9Display release latchOpens the notebook.
10Security cable slotAttaches an optional security cable to the
Connects stereo speakers, headphones,
headset, or television audio.
built-in microphone.
notebook.
(Continued)
11Media BayAccepts a diskette drive, CD- or DVD-ROM
drive, or secondary battery pack.
12RJ-11 jack (internal
modem models only)
Connects the modem cable to an internal
modem. A modem cable is included with
internal modem models.
Maintenance and Service Guide1–13
Product Description
The Evo Notebook N610c right side and rear panel components
are shown in Figure 1-3 and described in Table 1-5.
Figure 1-3. Right Side and Rear Panel Components—
Evo Notebook N610c
Table 1-5
Right Side and Rear Panel Components
ItemComponentFunction
1DC power jackConnects any one of the following:
■
AC adapter
■
Optional automobile power
adapter/charger
■
Optional aircraft power adapter
2Keyboard/mouse
connector
1–14Maintenance and Service Guide
Connects an external keyboard or
PS/2-compatible external mouse. To connect
a keyboard and a mouse at the same time,
use an optional Y-adapter.
Table 1-5
Right Side and Rear Panel Components
ItemComponentFunction
3Parallel connectorConnects a parallel device.
4USB connectors (2)Connect USB devices.
(Continued)
Product Description
5RJ-45 jack (network
models only)
6Serial connectorConnects a serial device.
7External monitor
connector
8S-Video connectorConnects a television, VCR, camcorder, or
9VentAllows airflow to cool internal components.
10Hard driveSupports the removable primary hard drive.
11PC Card slotsSupport a 32-bit (CardBus) or 16-bit
12PC Card eject buttonsEject a PC Card from a PC Card slot.
Connects the network cable. A network cable
is not included with the notebook.
Connects an external monitor or overhead
projector.
overhead projector.
To prevent damage, the notebook
Ä
shuts down if an overheating
condition occurs. Do not block the
cooling vent. Avoid placing the
notebook on a blanket, rug, or other
flexible surface that may cover the
vent area.
PC Card.
Maintenance and Service Guide1–15
Product Description
The Evo Notebook N600c right side and rear panel components
are shown in Figure 1-4 and described in Table 1-6.
Figure 1-4. Right Side and Rear Panel Components—
Evo Notebook N600c
Table 1-6
Right Side and Rear Panel Components
ItemComponentFunction
1MultiPortConnects wireless communication devices,
such as an optional Bluetooth or 802.11b
MultiPort module, and other options.
2DC power jackConnects any one of the following:
■
AC adapter
■
Optional automobile power
adapter/charger
■
Optional aircraft power adapter
1–16Maintenance and Service Guide
Table 1-6
Right Side and Rear Panel Components
ItemComponentFunction
Product Description
(Continued)
3Keyboard/mouse
connector
4Parallel connectorConnects a parallel device.
5Docking connectorConnects the computer to the optional
6Serial connectorConnects a serial device.
7External monitor
connector
8S-Video connectorConnects a television, VCR, camcorder, or
9RJ-45 jack (network
models only)
10USB connectors (2)Connect USB devices.
11VentAllows airflow to cool internal components.
Connects an external keyboard or
PS/2-compatible external mouse. To connect
a keyboard and a mouse at the same time,
use an optional Y-adapter.
expansion base, convenience base, or port
replicator.
Connects an external monitor or overhead
projector.
overhead projector.
Connects the network cable. A network cable
is not included with the computer.
To prevent damage, the notebook
Ä
shuts down if an overheating
condition occurs. Do not block the
cooling vent. Avoid placing the
notebook on a blanket, rug, or other
flexible surface that may cover the
vent area.
12Hard driveSupports the removable primary hard drive.
13PC Card slotsSupport 32-bit (CardBus) or 16-bit PC Cards.
14PC Card eject buttonsEject PC Cards from the PC Card slots.
Maintenance and Service Guide1–17
Product Description
The keyboard components of the Evo Notebook N610c and
Evo Notebook N600c are shown in Figure 1-5 and described in
Table 1-7.
Figure 1-5. Keyboard Components
Table 1-7
Keyboard Components
ItemComponentFunction
1
2Embedded numeric
3Cursor control keysMove the cursor around the screen.
4Windows
5Windows logo keyDisplays the Windows Start menu.
6
7Caps lock keyTurns on the caps lock function.
1–18Maintenance and Service Guide
through
F1
function keys
keypad
application key
keyUsed with hotkeys to perform preset hotkey
Fn
F12
Perform preset functions.
Converts keys to a numeric keypad.
Displays a menu when using a Microsoft
application. The menu is the same one that is
displayed by pressing the right mouse button.
functions.
Product Description
The components on the top of the Evo Notebook N610c and
Evo Notebook N600c are shown in Figure 1-6 and described in
Table 1-8.
Figure 1-6. Top Components
Table 1-8
Top Components
ItemComponentFunction
1Num lock lightOn: Num lock is on and the embedded
numeric keypad is enabled.
2Scroll lock lightOn: Scroll is on.
Maintenance and Service Guide1–19
Product Description
Table 1-8
Top Components
ItemComponentFunction
3Caps lock lightOn: Caps lock is on.
4Standby buttonTurns on the notebook if it is off.
Initiates and exits Standby.
When pressed with the
Hibernation.
5Stereo speakers (2)Produce stereo sound.
6Easy Access buttons (4)Provide quick access to the Internet. Refer
to the
notebook for information about these
buttons.
7Power switchTurns on the notebook. To turn off the
notebook, use the operating system
Shut Down command.
8Pointing stickMoves the mouse cursor.
(Continued)
Hardware Guide
key, initiates
Fn
that ships with the
9Right pointing stick
button
10TouchPadMoves the mouse cursor.
11Right TouchPad buttonFunctions like the right mouse button on an
12Left TouchPad buttonFunctions like the left mouse button on an
13Left pointing stick buttonFunctions like the left mouse button on an
Functions like the right mouse button on an
external mouse.
external mouse.
external mouse.
external mouse.
1–20Maintenance and Service Guide
Product Description
The Evo Notebook N610c bottom components are shown in
Figure 1-7 and described in Table 1-9.
Figure 1-7. Bottom Components—Evo Notebook N610c
Table 1-9
Bottom Components
ItemComponentFunction
1Media BayAccepts a diskette drive, CD- or DVD-ROM
drive, or secondary battery pack.
2Media Bay release latchReleases the Media Bay device from the
connector.
Maintenance and Service Guide1–21
Product Description
Table 1-9
Bottom Components
ItemComponentFunction
3Serial numberIdentifies the notebook; needed when you
call Compaq customer support.
4Docking connectorConnects the notebook to the optional
expansion base, convenience base, or port
replicator.
5Air vents (2)Allow airflow to cool internal components.
6FanProvides airflow to cool internal
components.
7Hard driveSupports the removable primary hard drive.
(Continued)
8Hard drive security
screw
9Mini PCI compartment
cover
10Battery release latchReleases the battery pack from the battery
11Battery compartmentHolds the battery pack.
Secures the hard drive.
Covers the memory expansion
compartment that contains two memory
expansion slots for memory expansion
boards.
compartment.
1–22Maintenance and Service Guide
Product Description
The Evo Notebook N600c bottom components are shown in
Figure 1-8 and described in Table 1-10.
Figure 1-8. Bottom Components—Evo Notebook N600c
Table 1-10
Bottom Components
ItemComponentFunction
1Media BayAccepts a diskette drive, optical drive, or
secondary battery pack.
2Media Bay release latchReleases the Media Bay device from the
connector.
3VentAllows airflow to cool internal components.
Maintenance and Service Guide1–23
Product Description
Table 1-10
Bottom Components
ItemComponentFunction
4FanProvides airflow to cool internal
components.
(Continued)
5Certificate of
Authenticity label
6Hard drive security
screw
7Memory expansion
compartment cover
8Docking recess latchSecures the computer to an optional
9Battery release latchReleases the battery pack from the battery
10Battery compartmentHolds the battery pack.
11Serial numberIdentifies the computer; needed when you
Contains the Product Key, which may need
to be entered before using some Windows
operating systems.
Secures the hard drive.
Covers the memory expansion
compartment that contains two memory
expansion slots for memory expansion
boards.
expansion base, convenience base, or port
replicator.
compartment.
call Compaq customer support.
1–24Maintenance and Service Guide
1.6Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to
identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps. The system
board provides the following device connections:
■
Memory expansion board
■
Hard drive
■
Display
■
Keyboard/TouchPad or pointing stick
■
Audio
■
Intel Pentium 4 and Pentium III processors
■
Fan
■
PC Card
■
Modem or modem/NIC
Product Description
The notebook uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
CAUTION: To properly ventilate the notebook, allow at least a
Ä
7.6-cm (3-inch) clearance on the left and right sides of the notebook.
Maintenance and Service Guide1–25
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