Compaq evo n600c schematic

Maintenance and Service Guide

Compaq Evo N600c

Document Part Number: 235393-001

August 2001

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

Compaq, Evo, the Compaq logo, and Premier•Sound are trademarks of Compaq Information Technologies Group, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation.

Intel and Pentium are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. the warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide First Edition August 2001 Document Part Number: 235393-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 Computer External Components. . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics. . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . 2–11

2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Maintenance and Service Guide iii

2.8 Nonfunctioning Docking Station

(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.9 No Operating System (OS) Loading . . . . . . . . . 2–19

2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–20

2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–21

2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–22

2.13 No OS Loading from Diskette Drive. . . . . . . . 2–23

2.14 No OS Loading from CD- or

DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–25

2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–26

2.17 Nonfunctioning Device . . . . . . . . . . . . . . . . . . 2–27

2.18 Nonfunctioning Keyboard . . . . . . . . . . . . . . . . 2–28

2.19 Nonfunctioning Pointing Device. . . . . . . . . . . 2–29

2.20 Network or Modem Connection Problems . . . 2–30

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–1

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.4 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Modem/Network Interface Card (NIC). . . . . . . . . . 5–10

5.6 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . . 5–12

5.7 TouchPad or Touch Button . . . . . . . . . . . . . . . . . . . 5–13

5.8 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.10 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.11 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.13 DC-DC Converter Board. . . . . . . . . . . . . . . . . . . . 5–30

5.15 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide v

Product Description

The Compaq Evo N600c Series of Personal Computers offers advanced modularity, Mobile Intel Pentium III processors-M with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo N600c

1.1 Features

■ Mobile Intel Pentium III processor 1.066 GHz-M or

866MHz-M, with 512-KB integrated L2 cache, varying by computer model

Maintenance and Service Guide 1–1

Product Description

■ ATI Mobility Radeon with 64-bit video graphics,

16-MB double date rate (DDR) SDRAM, 4X AGP graphics card

■ 128-MB high-performance Synchronous DRAM (SDRAM),

expandable to 1024 MB

■ Microsoft Windows 98, Windows NT 4.0, or Windows 2000

preinstalled, varying by computer model

■ 14.1-inch, XGA, TFT (1024 × 768) display, with over

16.7 million colors

■ Full-size TouchPad or pointing stick keyboard, varying by

computer model

■ Mini PCI 10/100 network interface card (NIC) or Mini PCI

V.90 modem plus 10/100 NIC combination card, varying by computer model

■ Support for two Type II PC Card slots with support for both

32-bit CardBus and 16-bit PC Cards

■ External AC adapter with power cord

■ 8-cell Lithium ion (Li ion) battery pack

■ 30-, 20-, or 15-GB high-capacity hard drive

1–2 Maintenance and Service Guide

Product Description

■ Connectors for:

❏ RJ-11 modem

❏ Mono microphone

❏ Stereo line-out/headphone

❏ MultiPort

❏ Universal Serial Bus

❏ Docking

❏ Parallel devices

❏ Serial devices

❏ Composite TV

❏ External keyboard/mouse

❏ RJ-45 network

❏ External monitor

❏ AC power

■ Stereo speakers providing Compaq Premier·Sound™ 16-bit

stereo sound

Maintenance and Service Guide 1–3

Product Description

1.2 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS.

1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

2. Remove the RTC battery (refer to Section 5.7, “Real Time Clock (RTC) Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch suspend/resume

■ Power/suspend button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 Computer External Components

The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-2.

Figure 1-2. Front and Right Side Components

Table 1-2

Front and Right Side Panel Components

Item Component Function

1 Display release latch Opens the computer.

2 RJ-11 jack (internal

modem models only)

3 MultiBay Accepts a diskette drive, CD- or DVD-ROM

1–6 Maintenance and Service Guide

Connects the modem cable to an internal modem. A modem cable is included with internal modem models.

drive, or secondary battery pack.

Product Description

Table 1-2

Front and Right Side Panel Components (Continued)

Item Component Function

4 Security cable slot Attaches an optional security cable to the

computer.

5 Mono microphone jack Connects a mono microphone, disabling the

built-in microphone.

6 Stereo line-out/

headphone jack

7 Volume control buttons Adjust the volume of the stereo speakers.

8 Infrared port Links to another IrDA-compliant device for

9 Power l ight On: Power is turned on.

Connects stereo speakers, headphones, headset, or television audio.

wireless communication.

Blinking: Computer is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

10 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

11 Drive activity light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

12 Diskette drive light Turns on when the diskette drive in the

Media Bay or the optional external diskette drive is accessed.

Maintenance and Service Guide 1–7

Product Description

The computer right side and rear panel components are shown in Figure 1-3 and described in Table 1-3.

Figure 1-3. Right Side and Rear Panel Components

Table 1-3

Right Side and Rear Panel Components

Item Component Function

1 MultiPort Connects wireless communication devices,

such as a Bluetooth or 802.11b MultiPort Module, and other options.

2 DC power jack Connects any one of the following:

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

3 Keyboard/mouse

connector

1–8 Maintenance and Service Guide

Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

Product Description

Table 1-3

Right Side and Rear Panel Components (Continued)

Item Component Function

4 Parallel connector Connects a parallel device.

5 Docking connector Connects the computer to the optional

expansion base, convenience base, or port replicator.

6 Serial connector Connects a serial device.

7 External monitor

connector

8 Composite TV

connector

9 RJ-45 jack (network

models only)

10 USB connectors (2) Connects USB devices.

11 Vent Allows airflow to cool internal components.

12 Hard drive Supports the removable primary hard drive.

13 PC Card slots (2) Support a 32-bit (CardBus) or 16-bit PC

14 PC Card eject buttons Eject a PC Card from a PC Card slot.

Connects an external monitor or overhead projector.

Connects a television, VCR, camcorder, or overhead projector.

Connects the network cable. A network cable is not included with the computer.

CAUTION: To prevent damage, the

computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

Two screws secure the hard drive to the computer.

Card.

Maintenance and Service Guide 1–9

Product Description

The keyboard components are shown in Figure 1-4 and described in Table 1-4.

Figure 1-4. Keyboard Components

1–10 Maintenance and Service Guide

Product Description

Table 1-4

Keyboard Components

Item Component Function

1 Fn key Used with hotkeys to perform preset

hotkey functions.

2 Caps lock key Turns on the caps lock function.

3 F1 through F12

function keys

4 Embedded numeric

keypad

5 Cursor control keys Move the cursor around the screen.

6 Windows application key Displays a menu when using a Microsoft

7 Windows logo key Displays Windows Start menu.

Perform preset functions.

Converts keys to numeric keypad.

application. The menu is the same one that is displayed by pressing the right mouse button.

Maintenance and Service Guide 1–11

Product Description

The components on the top of the computer are shown in Figure 1-5 and described in Table 1-5.

Figure 1-5. Top Components

Table 1-5

Top Components

Item Component Function

1 Num lock light On: Num lock is on and the embedded

numeric keypad is enabled.

2 Scroll lock light On: Scroll is on.

1–12 Maintenance and Service Guide

Product Description

Table 1-5

Top Components (Continued)

Item Component Function

3 Caps lock light On: Caps lock is on.

4 Standby button Turns on the computer if it is off.

Initiates and exits Standby. When pressed with the Fn key, initiates

Hibernation.

5 Stereo speakers (2) Produce stereo sound.

6 Easy Access buttons (4) Provide quick access to the Internet. Refer

to the Hardware Guide that ships with the computer for information about these buttons.

7 Power switch Turns on the computer. To turn off the

computer, use the operating system Shut Down command.

8 Pointing stick Moves the mouse cursor.

9 Right mouse button Functions like the right mouse button on an

external mouse.

10 Scroll button Can be set to scroll, magnify, or function like

the third button on an external mouse.

11 Left mouse button Functions like the left mouse button on an

external mouse.

Maintenance and Service Guide 1–13

Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-6.

Figure 1-6. Bottom Components

Table 1-6

Bottom Components

Item Component Function

1 MultiBay Accepts a diskette drive, CD- or

DVD-ROM drive, or secondary battery pack.

2 MultiBay release latch Releases the MultiBay device from

the connector.

3 Air vent Allows airflow to cool internal

components.

4 Fan Provides airflow to cool internal

components.

1–14 Maintenance and Service Guide

Product Description

Table 1-6

Bottom Components (Continued)

Item Component Function

5 Certificate of Authenticity label Contains the Product Key, which

may need to be entered before using some Windows operating systems.

6 Hard drive security screw Secures the hard drive.

7 Memory expansion

compartment cover

8 Docking recess latch Secures the computer to an

9 Battery release latch Releases the battery pack from

10 Battery compartment Holds the battery pack.

11 Serial number Identifies the computer; needed

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

optional expansion base, convenience base, or port replicator.

the battery compartment.

when you call Compaq customer support.

Maintenance and Service Guide 1–15

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard/TouchPad or pointing stick

■ Audio

■ Intel Pentium III processors

■ Fan

■ PC Card

■ Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a 3-inch

(7.6 cm) clearance on the left and right sides of the computer.

1–16 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

■ Compaq Diagnostics—A system information and diagnostic

utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

Maintenance and Service Guide 2–1

Troubleshooting

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows 98, Windows 2000, or Windows Me.

It is not necessary to configure a device that is connected to a

✎

USB connector on the computer or to an optional docking base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press F2.

To view navigation information, press F1.

❏

To return to the Computer Setup menu, press esc.

❏

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Ignore Changes and Exit Cancel changes entered during the current

session, then exit and restart the computer.

Save Changes and Exit Save changes entered during the current

session, then exit and restart the computer.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password. (The

setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

Drive Lock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options

Password options

✎

can be selected only when a power-on password has been set.

Device Security Enable/disable:

System IDs Enter identification numbers for the computer, a

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/disable:

■ QuickLock

■ QuickLock on Suspend

■ QuickBlank

To enable QuickLock on Suspend or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

docking base, and all battery packs in the system.

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the computer more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence

that can include most bootable devices and media in the system.

Device Options ■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu (Continued)

Select To Do This

Device Options (continued)

■ Change the parallel port mode from EPP

(Enhanced Parallel Port [default]) to standard, bidirectional, or ECP (Enhanced Capabilities Port).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the computer runs in Battery Optimized mode.)

■ Specify how the computer recognizes

multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■ Enable/disable the reporting of the

processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North

America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

Troubleshooting

❏ To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in

a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the Uncheck

All button, then select the checkbox for each test you want to run.

2–8 Maintenance and Service Guide

Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the computer with

their error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Log tab Save button.

❏ Error tab—Select the Error tab Save button.

9. Select the Log tab to print the report.

Maintenance and Service Guide 2–9

+ 120 hidden pages