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Notice
The information in this guide is subject to change without notice.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential
damages resulting from the furnishing, performance, or use of this
material.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.
Copyright 1994, 1995 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Deskpro, LTE, Contura, Presario, ProLinea
Registered U. S. Patent and Trademark Office.
The software described in this guide is furnished under a license
agreement or nondisclosure agreement. The software may be used or copied
only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
MAINTENANCE AND SERVICE GUIDE
COMPAQ CONTURA 400 FAMILY OF PERSONAL COMPUTERS
Second Edition (June 1995)
First Edition (September 1994)
Part Number 147951-002
Preface
This Maintenance and Service Guide is used for reference when servicing
the Compaq Contura 400 Family of Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the
Compaq Contura 400 Family of Personal Computers without notice.
Symbols
The following words and symbols mark special messages throughout this
guide:
Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow
only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, no one should attempt to make repairs
at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard.Any indications of
component replacement or printed circuit board modifications may void any
warranty.
The computer combines a display assembly and system unit module. The
display and system unit module are joined together by clutches on either
side secured by screws in the chassis and display enclosure allowing it to
open and close. The system unit module is secured to the CPU base by screw
locks in the rear and screws in the bottom of the system unit enclosure.
The display assembly is secured by screws installed in the front bezel of
the display enclosure.
This chapter provides a description of the system unit module, display
assembly, docking base, and monitor support cover. It includes a complete
parts breakdown.
Chapter 1.2 Serial Number
The computer serial numbers should be provided to Compaq whenever
requesting information or ordering spare parts. The serial number is
located on the bottom of the computer.
The serial number on the Docking Base is located on the rear of the base.
Chapter 1.3 System Unit Module Overview
The system unit module (Figure 1-4) contains the following upgradable
components:
o Hard drive
o Memory expansion board
o Processor upgrade (Contura 400 only)
A complete list of replaceable parts is included in Table 1-1. Major
components include:
o Battery pack and compartment components
o Keyboard assembly
o Integrated trackball assembly
o Diskette drive
o System board
o PC Card (PCMCIA) ejector rails and components
The hard drive, memory expansion board, and battery pack are accessed from
the bottom of the computer. To service the remaining system unit module
components, the keyboard assembly must be removed. Most major components
connect directly to the system board by connectors. The only cables in
this unit are the display assembly cable, the display ground cable, and
diskette drive cable.
Compaq Contura Models
Table 1-1 lists the Compaq Contura 400 Family of Personal Computer Models
and standard features.
Table 1-1. Compaq Contura 400 Family of Personal Computer Models
===========================================================================
ModelProcessorHard DriveMemoryDisplay
===========================================================================
Contura 400486 DX2/40 MHz170 MB4 MB9.5 in Monochrome
Contura 400486 DX2/40 MHz250 MB4 MB9.5 in Monochrome
Contura 400C486 DX2/40 MHz250 MB4 MB9.5 in Color STN
Contura 400CX486 DX2/40 MHz250 MB4 MB8.4 in. Color TFT
Contura 410486 DX2/50 MHz250 MB4 MB9.5 in Monochrome
Contura 410C486 DX2/50 MHz250 MB4 MB9.5 in Color STN
Contura 410C486 DX2/50 MHz350 MB4 MB9.5 in Color STN
Contura 410CX486 DX2/50 MHz350 MB4 MB8.4 in. Color TFT
Contura 420C486 DX4/75 MHz350 MB4 MB10.4 in. Color STN
Contura 420C486 DX4/75 MHz420 MB8 MB10.4 in. Color STN
Contura 420CX486 DX4/75 MHz420 MB8 MB10.4 in. Color TFT
Contura 430C486 DX4/100 MHz420 MB8 MB10.4 in. Color STN
Contura 430C486 DX4/100 MHz720 MB8 MB10.4 in. Color STN
Contura 430CX486 DX4/100 MHz720 MB8 MB10.4 in. Color TFT
--------------------------------------------------------------------------Note: Processor, hard drive and memory upgrades are available for most
This section provides a description of the system unit module components
for Models 400 and 410. These components are accessed from the bottom of
the computer:
o Hard drive -- The hard drive is easily replaced or upgraded from the
bottom of the computer. Remove two screws from the hard drive
compartment cover to access the hard drive. The hard drive mounts to the
system chassis with a hard drive bracket and connects directly to the
system board with no intervening cables. The hard drive bracket attaches
to the hard drive with four screws.
o Memory expansion -- System memory can be upgraded with optional memory
expansion boards. An expansion board is added or replaced from the
bottom of the computer through the memory compartment cover. The memory
expansion board connects directly to the system board with two
connectors.
o Battery pack -- The Nickel Metal Hydride battery pack is accessed
through the battery compartment.
To access the remaining system unit components, open the computer and
remove the keyboard assembly. These components include the following:
o Integrated trackball assembly -- The mechanical trackball is centrally
located at the bottom of the keyboard assembly. The assembly consists of
the trackball, retaining ring, and connector. The trackball assembly
connects directly to the system board and is secured by one screw. It
cannot be replaced with the optical trackball used in the Models 420 and
430. The mechanical trackball and optical trackball are not
interchangeable.
o System board -- The system board is mounted directly to the system
chassis.All removable components connected to the system board, except
for the PC Card rails, must be removed prior to removing the system
board.The system board is unique and cannot be replaced by the one
used in the Models 420 and 430.
o Processor upgrade -- Systems that come with the DX2/40 MHz processor can
be upgraded to the DX2/50 MHz processor. Place the upgrade processor into
the two connectors on the system board (Refer to "Removal and
Replacement Procedures, Section 3.11). Once installed, the processor
overrides control of the system board processor. The system board
processor is not removable.
o Real-Time Clock Battery -- This battery is located directly behind the
Trackball.
o PC Card rails -- The PC Card rails are replaceable and are secured by
two screws from the bottom of the system board and a clip on top of the
rails.The rails are not interchangeable with those used in Models 420
and 430.The clip is common between all models. The header attaches
directly to the system board and cannot be removed. The top and bottom
PC Card ejection levers are replaceable, but are not interchangeable
with those used in the Models 420 and 430.
o Diskette drive -- The diskette drive attaches to the system board by a
bracket and three screws. It is connected by a diskette drive cable and
LIF connector. The bracket attaches to the drive with four screws. The
drive is protected by an insulator between the system board and the
drive.
Models 420 and 430
This section provides a description of the system unit module components
for Models 420 and 430. These components are accessed from the bottom of
the computer:
o Hard drive -- The hard drive is easily replaced or upgraded from the
bottom of the computer. Remove two screws from the hard drive
compartment cover to access the hard drive. The hard drive mounts to the
system chassis with a hard drive bracket and connects directly to the
system board with no intervening cables. The hard drive bracket attaches
to the hard drive with four screws.
o Memory expansion -- System memory can be upgraded with optional memory
expansion boards. An expansion board is added or replaced from the
bottom of the computer through the memory compartment cover. The memory
expansion board connects directly to the system board with two connectors.
o Battery pack -- The Nickel Metal Hydride battery pack is accessed
through the battery compartment.
To access the remaining system unit components, open the computer and
remove the keyboard assembly. These components include the following:
o Integrated trackball assembly -- This optical trackball is centrally
located at the bottom of the keyboard assembly. The assembly consists of
the trackball, retaining ring, and connector. The trackball assembly
connects directly to the system board and is secured by two screws. It
cannot be replaced with the mechanical trackball used in the Compaq
Models 400 and 410. The optical trackball and mechanical trackball are
not interchangeable among computer models.
o System board -- The system board is mounted directly to the system
chassis.All removable components connected to the system board, except
for the PC Card rails, must be removed prior to removing the system
board.The system board is unique and cannot be replaced by the one
used in the Compaq Models 400 and 410.
o Processor upgrade -- Models 420 and 430 are equipped with either a
DX4/75 MHz or a DX4/100 MHz processor on the system board. There are no
upgrade provisions for these models.
o Real-Time Clock Battery -- This battery is located in the left rear area
of the system board.
o PC Card rails -- The PC Card rails are replaceable and are secured by
two screws from the bottom of the system board and a clip on top of the
rails.The rails are not interchangeable with those used in Models 420
and 430.The clip is common between all models. The header attaches
directly to the system board and cannot be removed. The top and bottom
PC Card ejection levers are replaceable, but are not interchangeable
with those used in the Models 400 and 410.
o Diskette drive -- The diskette drive attaches to the system board by a
bracket and three screws. It is connected by a diskette drive cable and
LIF connector. The bracket attaches to the drive with four screws. The
drive is protected by an insulator between the system board and the
drive.
Chapter 1.4 Display Assembly Overview
Display Assembly Description
This section provides a description of the display assembly and
components.
All display assemblies (Figure 1-5 and Figure 1-6) include the following
replaceable parts:
o Bezel
o Enclosure latches
o Inverter board
o Liquid crystal display (LCD) panel
o Shield
o Enclosure
o Display cable and display ground cable
To replace the display assembly, the assembly must be removed from the
system unit module. This is done by removing the keyboard assembly,
disconnecting the display cable and display ground cable from the system
unit module, removing the tilt feet and handle brackets, removing the rear
clutch screws, and lifting off the display assembly.
To service display components, do not remove the display assembly from the
system unit module (unless the display enclosure or clutch replacement is
required). Access display components (inverter board or latches) by
removing the bezel secured with four screws on the front of the display.
The display cable is a prefolded, flex cable that connects to the display
inverter board with a low insertion force (LIF) connector. The other end
of the display cable is exposed at the bottom of the display enclosure and
connects to the system board with a zero insertion force (ZIF) slide
connector.
The display ground cable connects to the display shield on one end, and
the other end clips to a LIF-type spring clip located above the serial
port between the system board and system chassis.
The display inverter board is aligned to the right of the display
enclosure with pins. One end connects to the display cable; the other end
connects to the backlight cable of the LCD panel.
Chapter 1.5 Docking Base
The docking base includes the following replaceable parts:
o Battery door
o Feet
o Handle
Chapter 1.6 Monitor Support Cover
The monitor support cover is used with the docking base. The foot on the
monitor support cover is the only replaceable part.
Chapter 1.7 System Unit Module Parts
Table 1-2. System Unit Module -- Models 400 and 410
===========================================================================
Spare Part
DescriptionNumberNotes
===========================================================================
1. Display bezel189246-001
2. Backlight inverter
board189135-001
3. Display panel189113-001Includes labels and shield
4. Display cables189247-001Includes:
a. display cable
b. display ground cable
c. XOVER board
5. Display clutchIncludes screws for handle
(left and right)147858-001bracket, washer, tilt feet
6. Display enclosureIncludes enclosure, latch,
kit189245-001spring, logo and pad for
Sharp CSTN
7. Screw kit *147885-001
--------------------------------------------------------------------------* Not Shown
===========================================================================
Chapter 1.11 Color TFT (8.4 inch) Display Assembly Parts
Spare Part
DescriptionNumberNotes
===========================================================================
1. Display bezel147869-001
2. Backlight inverter
board147624-001
3. Display panel147879-001Includes labels and shield
4. Display cables147884-001Includes:
a. display cable
b. display ground cable
5. Display clutchIncludes screws for handle
(left and right)147858-001bracket, washer, tilt feet
6. Display enclosureIncludes enclosure, latch,
kit147881-001spring, and logo
7. Screw kit *147885-001
--------------------------------------------------------------------------* Not Shown
===========================================================================
Chapter 1.12 Color TFT (10.4 inch) Display Assembly Parts
Spare Part
DescriptionNumberNotes
===========================================================================
1. Display bezel189244-001
2. Backlight inverter
board189136-001
3. Display panel189114-001Includes labels and shield
4. Display cables189247-001Includes:
a. display cable
b. display ground cable
5. Display clutchIncludes screws for handle
(left and right)147858-001bracket, washer, tilt feet
6. Display enclosureIncludes enclosure, latch,
kit189243-001spring, and logo.
7. Screw kit *147885-001
--------------------------------------------------------------------------* Not Shown
===========================================================================
Chapter 1.13 Keyboards
Table 1-9. Contura Notebook Keyboards
===========================================================================
DescriptionSpare Part Number
1. CPU Cover Includes:147860-001
a. PC Card door
b. spring *
c. indicator panel
d. light deflector
2. U.S.147875-001
3. U.K.147875-003 *
4. German147875-004 *
5. French147875-005 *
6. Italian147875-006 *
7. Spanish147875-007 *
8. Danish147875-008 *
9. Norwegian147875-009 *
10. Swedish/Finnish147875-010 *
11. Swiss147875-011 *
12. French Canadian147875-012 *
13. Portuguese147875-013 *
14. Latin American147875-016 *
15. Belgian147875-018 *
16. Japanese147875-019 *
17. Korean147875-033 *
18. Brazilian147875-035 *
--------------------------------------------------------------------------* Not Shown
===========================================================================
Table 1-10. Contura Enhanced Keyboards
===========================================================================
DescriptionSpare Part Number
===========================================================================
1. Enhanced II Keyboard - Domestic140536-101
2. Enhanced III Keyboard - U.K.140536-103
3. Enhanced III Keyboard - German140536-104 *
4. Enhanced III Keyboard - French140536-105 *
5. Enhanced III Keyboard - Italian140536-106 *
6. Enhanced III Keyboard - Spanish140536-107 *
7. Enhanced III Keyboard - Danish140536-108 *
8. Enhanced III Keyboard - Norwegian140536-109 *
9. Enhanced III Keyboard - Swedish/Finnish140536-110 *
10. Enhanced III Keyboard - Swiss140536-111 *
11. Enhanced III Keyboard - French Canadian140536-112 *
12. Enhanced III Keyboard - Portuguese140536-113 *
)
13. Enhanced III Keyboard - Turkish140536-114 *
14. Enhanced III Keyboard - Greek140536-115 *
15. Enhanced III Keyboard - Latin American140536-116 *
16. Enhanced III Keyboard - Arabic140536-117 *
17. Enhanced III Keyboard - Belgian140536-118 *
18. Enhanced III Keyboard - Japanese140536-119 *
19. Enhanced III Keyboard - BHCSY **140536-120 *
20. Enhanced III Keyboard - Hungarian140536-121 *
21. Enhanced III Keyboard - Polish140536-122 *
22. Enhanced III Keyboard - Slovakian140536-123 *
23. Enhanced III Keyboard - Russian140536-124 *
24. Enhanced III Keyboard - Czech140536-129 *
25. Enhanced III Keyboard - Thai140536-130 *
26. Enhanced III Keyboard - Beijing140536-132 *
27. Enhanced III Keyboard - Segul140536-133 *
28. Enhanced III Keyboard - Taipei140536-134 *
29. Enhanced III Keyboard - Brazil140536-135 *
--------------------------------------------------------------------------* Not Shown
** Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
===========================================================================
Chapter 1.14 Cables (Models 400 and 410
Table 1-11. Cables for Models 400 and 410
)
===========================================================================
DescriptionSpare Part Number
===========================================================================
1. Display cables147884-001
a. CSTN (9.5 in) Models 400 and 410
b. MSTN (9.5 in) (Model 400 only)
c. CTFT (8.4 in) Models 400 and 410
d. Ground cable for Models 400 and 410
Table 1-12. Cables for Models 420 and 430
===========================================================================
DescriptionSpare Part Number
===========================================================================
1. Display cables189247-001
a. CTFT (10.4 in) Models 420 and 430
b. CSTN (10.4 in) Models 420 and 430
c. XOVER board for CSTN (10.4 in) only
d. Ground cable for Models 420 and 430
Table 1-13. Contura AC Adapter and Power Cord
===========================================================================
Description (All Models)Spare Part Numbers
===========================================================================
* Not Shown
===========================================================================
Chapter 1.19 Docking Base and Monitor Support Cover
Table 1-16. Docking Base and Monitor Support Cover
===========================================================================
Description (All Models)Spare Part Numbers
===========================================================================
1. Docking Base - Ethernet147675-001
2. Docking Base - pass-thru147699-001
3. Docking base miscellaneous169666-001
a. Battery door
b. Feet
c. Handle
d. Screws (Quantity = 2)
Includes:
Trough
Battery latch
Battery tray
PC Card door
PC Card ejection levers and pin
Extension spring (battery eject button,
display latches)
Lock plate provision
Keyboard ground clips
Left clutch ground clip
Right clutch ground clip
Flex ground clip
Hard Drive Tray
--------------------------------------------------------------------------* Not Shown
===========================================================================
Chapter 1.21 Fastener List
Table 1-18. Fastener Kit for All Models
===========================================================================
Description:Spare Part Number
--------------------------------------------------------------------------Screws and Fastners Kit (Quantity = 25 each)147885-001
===========================================================================
--------------------------------------------------------------------------AlignmentShoulderAlignment screws169643-001T82
screwsfor docking base
connector
--------------------------------------------------------------------------* Models 400 and 410
** Models 420 and 430
===========================================================================
Chapter 1.22 Documentation and Software
Table 1-19. Documentation and Software
===========================================================================
Description (All Models)Spare Part Number
===========================================================================
MAINTENANCE AND SERVICE GUIDE147861-001
Static electricity can damage electronic components.Before beginning
these procedures, make sure you are grounded (discharged of static
electricity) by briefly touching a grounded, unpainted, metal object or
surface.
A sudden discharge of static electricity from a finger or other conductor
can destroy static-sensitive devices or micro circuitry. Often the spark
is neither felt nor heard, but damage occurs. An electronic device exposed
to electrostatic discharge (ESD) may not be affected at all and will work
perfectly throughout a normal cycle. Or it may function normally for a
while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but
in many cases, the discharge contains enough power to alter device
parameters or melt silicon junctions.
This section details methods of generating, preventing, and grounding
static electricity.
Generating Static
Table 2-1 shows how different activities generate static electricity and
at different electrostatic voltage levels.
Relative Humidity
Event10%40%55%
===========================================================================
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tubes2,000 V700 V400 V
Removing DIPS from vinyl trays11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCBs26,000 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
--------------------------------------------------------------------------NOTE: 700 volts can degrade a product.
===========================================================================
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and
structure determine the degree of sensitivity. The following proper
packaging and grounding precautions are necessary to prevent damage:
o Protect all electrostatic parts and assemblies with conductive or
approved containers or packaging.
o Keep electrostatic sensitive parts in their containers until they arrive
at static-free stations.
o Place items on a grounded surface before removing them from their
container.
o Always be properly grounded when touching a sensitive component or
assembly.
o Place reusable electronic-sensitive parts from assemblies in protective
packaging or conductive foam.
Use transporters and conveyors made of anti-static belts and metal roller
bushings. Mechanized equipment used for moving materials must be wired to
ground and proper materials selected to avoid static charging. When
grounding is not possible, use an ionizer to dissipate electric charges.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions:
o Handle drives gently, using static-guarding techniques.
o Store drives in the original shipping containers.
o Avoid dropping drives from any height onto any surface.
o Handle drives on surfaces that have at least one inch of shock proof
foam.
o Always place drives PCB assembly side down on the foam.
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a
grounded workstation. When seated, wear a wrist strap connected to a
grounded system. When standing, use footstraps and a grounded floor mat.
To prevent static damage at the workstation, follow these precautions:
o Cover the workstation with approved static-dissipative material.
Provide a wrist strap connected to the work surface and properly
grounded tools and equipment.
o Use static-dissipative mats, heel straps, or air ionizers to give added
protection.
o Handle electrostatic sensitive components, parts, and assemblies by the
case or PCB laminate. Handle them only at static-free workstations.
o Avoid contact with pins, leads, or circuitry.
o Turn off power and input signals before inserting and removing
connectors or test equipment.
o Use fixtures made of static-safe materials when fixtures must directly
contact dissipative surfaces.
o Keep work area free of nonconductive materials such as ordinary plastic
assembly aids and Styrofoam.
Grounding Equipment
Use the following equipment to prevent static electricity damage to the
equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm +/-10%
resistance to the ground cords. To provide proper ground, a strap must be
worn snug against the skin. On grounded mats without banana-plug
connectors, connect a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and
are compatible with most types of boots and shoes. On conductive floors or
dissipative floor mats, use straps on both feet with a minimum of 1 megohm
of resistance between operator and ground. To be effective, the conductive
strips must be worn in contact with the skin.
Field service tools, such as cutters, screwdrivers, vacuums, that are
conductive.
Portable field service kit with a static dissipative vinyl pouch that
folds out of a work mat. Also use a wrist strap and a ground cord for the
work surface.Ground the cord to the chassis of the equipment undergoing
test or repair.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing
static electricity include:
o Anti-static tape
o Anti-static smocks, aprons, or sleeve protectors
o Conductive bins, and other assembly or soldering aids
o Conductive foam
o Conductive table-top workstations with ground cord of 1 megohm of
resistance
o Static dissipative table or floor mats with hard tie to ground
o Field service kits
o Static awareness labels
o Wrist straps and footwear straps providing 1 megohm +/- 10% resistance
o Material handling packages
o Conductive plastic bags
o Conductive plastic tubes
o Conductive tote boxes
o Metal tote boxes
o Opaque shielding bags
o Transparent metallized shielding bags
o Transparent shielding tubes
Chapter 2.2 Service Preliminaries
Some of the service preliminaries that should be kept in mind during the
disassembly and assembly of the computer include:
o Tool requirements
o Screws
o Cable and connectors
o Plastics
Tool Requirements
o Flat-bladed screwdriver
o Torx T8 screwdriver (included in 130619-001)
o Hex socket driver (3/16)
o 25-Pin printer loopback plug (included in 100767-001)
o 9-Pin serial loopback plug (included in 100767-001)
o Trackball removal tool (spare part number 147779-001)
o Case Utility tool (spare part number 119070-001 and included in
100767-001))
o Preloaded application diskettes (Compaq Order Center, 1-800-952-7689)
Most cables used throughout the unit are flex cables.These cables must
be handled with extreme care to avoid damage. Apply only the tension
required to seat or unseat the cables during insertion or removal from the
connector. Handle cables by the connector or pull tabs whenever possible.
In all cases, avoid bending, twisting, or tearing the cables, and ensure
that cables are placed in such a way that they cannot be caught or snagged
by parts being removed or replaced.
When servicing these computers, ensure that cables are placed in their
proper location during the reassembly process.Improper cable placement
can cause severe damage to the unit.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened at a 90-degree angle.
To prevent damage to the memory expansion board, do not apply pressure to
the middle of the board. Press only in the area directly over each
connector.
The plastics can be damaged by applying excessive force during disassembly
and reassembly. When handling the plastic cases and housing assemblies,
use care. Do not use screwdrivers or similar tools to pry apart plastics.
Where necessary, use the Case Utility tool (spare part number 119070-001).
Proper handling of this tool is illustrated in the disassembly and
reassembly procedures.
The screws used in these products are not interchangeable.If an
incorrect screw is used during the reassembly process, it could cause
damage to the unit. Compaq strongly recommends that all screws removed
during the disassembly process be kept with the part that was removed,
then returned to their proper locations.
Never attempt to open or service a battery pack.Opening a battery pack
not only damages the pack and makes it unusable, but also exposes
potentially harmful battery components.
There is a danger of explosion and risk of personal injury if the battery
is incorrectly replaced or mistreated. Do not attempt to recharge the
battery, disassemble it, or immerse it in water or dispose of it in fire.
Replacement is to be done by Authorized Compaq Service Provider using the
Compaq spare designated for this product.
Compaq offers its portable product customers in North America an
environmentally sound method for disposing of depleted Compaq rechargeable
battery packs used in Compaq laptop and subnotebook personal computers.
In the interest of our customers and the protection of our environment,
Compaq has initiated a disposal/recycling program for these battery packs.
Further, because Compaq is funding all costs associated with the program,
it is offered at no cost to Compaq laptop and notebook customers.
IMPORTANT: Toll-Free Number (U. S.) 1-800-524-9859, (Canada)
1-800-263-5868
Customers in North America can take advantage of this program immediately.
To safely dispose of a depleted Compaq rechargeable battery pack, follow
these steps:
1. Call the Compaq toll-free telephone number. A recorded message asks you
to provide your name, mailing address, and information about the
battery pack. Within approximately two to three weeks, Compaq will send
a postage-paid "battery mailer" envelope preaddressed to the
reclamation facility.
2. Place the Compaq rechargeable battery pack into the battery mailer.
3. Mail it to the Compaq address shown on the mailer.
NOTE: Do not return Compaq rechargeable battery packs to authorized Compaq
service providers (except in the case of service or warranty
exchanges) nor to any Compaq address other than the address on the
preaddressed battery mailer envelope.
Chapter 3. Removal and Replacement Procedures
Introduction
This chapter provides complete removal and replacement procedures for the
Compaq Contura 400 Family of Personal Computers. Procedures that apply to
specific models are indicated in parenthesis.
After completing removal and replacement procedures, run the diagnostics
program to verify that all components operate properly.
For replacement procedures, follow the removal procedures in reverse order
unless otherwise specified.
Chapter 3.1 Disassembly/Assembly Sequence Chart
This chart shows the order in which disassembly procedures are provided:
There is a danger of explosion and risk of personal injury if the battery
is incorrectly replaced or mistreated. Do not attempt to recharge the
battery, disassemble it, or immerse it in water or dispose of it in fire.
Replacement is to be done by Authorized Compaq Service Provider using the
Compaq spare designated for this product.
Ensure that the power cord is disconnected from the electrical outlet and
that the battery pack is removed from the computer before beginning
replacement procedures. Failure to disconnect power could result in
serious injury or damage to the equipment.
Static electricity can damage electronic components. Before beginning
these procedures, make sure you are grounded (discharged of static
electricity) by briefly touching a grounded, unpainted, metal object or
surface.
Before beginning the removal and replacement procedures, follow these
steps to disconnect all power to the computer and remove the diskette or
PC Card, if installed:
1. Save all files and exit all applications.
2. Turn off the computer by pressing the left Ctrl+Alt keys and power
button.
3. Disconnect all external equipment.
4. Disconnect the AC Adapter from the electrical outlet (Figure 3-1).
5. Disconnect the AC Adapter power cord from the computer (Figure 3-2).
6. Eject the diskette (Figure 3-2) and PC Card, if installed.
7. Open the battery compartment by lifting up the front of the computer [1]
and sliding the battery compartment release button to the right [2]. The
battery compartment opens slightly. Lower the compartment [3]
(Figure 3-3).
Metal objects can damage the battery pack and the connectors inside the
compartment. To prevent damage, do not let metal objects touch any of the
connectors. Do not place any objects other than the battery pack in the
battery compartment.
IMPORTANT: The hard drive bracket has four screw holes, one of which is
elongated and one is small. When replacing the hard drive into
the hard drive bracket, replace the screw in the small hole
first [1], then insert the second screw into the elongated
screw hole [2] (Figure 3-12).
Chapter 3.6 Memory Expansion Board
This section contains removal and replacement procedures for the memory
compartment cover and the memory expansion board.
The memory compartment cover and the bottom of the CPU base are embossed
with arrows and two icons that indicate whether the memory compartment
cover is unlocked [1] or locked [2].
Removing and Replacing the Memory Compartment Cover
To remove the memory compartment cover, follow these steps:
1. Disconnect all power from the computer and remove the battery pack,
diskette, and PC Card, if installed (Section 3.2).
2. Close the computer and turn it top-side down.
3. Slide the memory compartment cover toward the rear of the computer and
lift up (Figure 3-14).
IMPORTANT: Be sure to maintain the same orientation of the cover to the
computer when removing and replacing.
4. To replace the memory compartment cover, reverse the previous steps.
Removing the Memory Expansion Board
To remove the memory expansion board, follow these steps:
1. Remove the memory compartment cover. Refer to "Removing and Replacing
the Memory Compartment Cover" in this section.
2. Gently rock the memory expansion board back and forth, disconnecting
the board from both connectors (Figure 3-15).
Replacing the Memory Expansion Board
To replace the memory expansion board, follow these steps:
1. Align the two connectors on the memory expansion board with the
To prevent damage to the memory expansion board, do not apply pressure to
the middle of the board. Press only in the area directly over each
connector.
Screws in the computer are not interchangeable. As you remove screws,
place them with the components you removed.Damage may occur if you
insert the screws in the wrong place.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
be sure to support the computer when opening the display.
Note the position of the screws removed from the bottom of the keyboard
assembly. The remaining screws holes are for the screws that go through
the keyboard assembly to the CPU base.
3. Using a Torx T-8 or flat-bladed screwdriver, remove the seven screws on
the bottom of the keyboard assembly (Figure 3-23).
IMPORTANT: Some computers will have a light director located in the status
panel. When removing the CPU cover from the keyboard, the light
director will come loose. Be sure to replace the light director
in the status panel when replacing the CPU cover to the keyboard.
4. Separate the CPU cover from the keyboard (Figure 3-23).
5. To replace the CPU cover, reverse the previous steps.
Removing the Top PC Card (PCMCIA) Door and Spring
To remove the top PC Card door and spring from the keyboard assembly,
follow these steps:
1. Remove the keyboard assembly from the computer. Refer to "Removing the
Keyboard Assembly" in this section.
2. Turn the keyboard assembly top-side down.
3. Remove the PC Card door from the keyboard assembly, unsnap the PC Card
door [1] from the posts, and remove the door (Figure 3-24).
4. Remove the spring [2] from the PC Card door (Figure 3-24).
Replacing the Top PC Card (PCMCIA) Door and Spring
To replace the top PC Card Door and Spring to the keyboard assembly,
follow these steps:
1. Install the PC Card spring on the door post, ensuring that the bent arm
of the spring is placed against the rib on the PC Card door
(Figure 3-25).
2. Install the PC Card (PCMCIA) door, ensuring that the spring is placed
between the post [1] and the rib [2] (Figure 3-26).
Replacing the Keyboard Assembly
If installing a new keyboard assembly, the hook and loop fastener will
have to be attached to the diskette drive bracket:
To attach the hook and loop fastener to the diskette drive bracket, follow
these steps:
1. Separate the new hook and loop fastener.
2. Attach the opposite color of the hook and loop fastener to the existing
hook and loop fastener on the tab on the diskette drive bracket [1]
(Figure 3-27).
3. Remove the top layer from the hook and loop fastener to expose the
adhesive strip prior to replacing the keyboard assembly [2]
(Figure 3-27).
To replace the existing keyboard assembly in the computer, follow these
steps:
1. Open the display to its fully opened position of 135-degrees
(Figure 3-28).
2. Angle the front end of the keyboard assembly into place at the front
edge of the system unit module.
3. Ensure that the front plastic seams of the keyboard assembly and the
front of the system unit module are aligned and flush with each other.
4. Carefully lower the rear of the keyboard assembly to the system unit
module and press the outside rear corners until the keyboard assembly
snaps into place.
5. Verify the alignment of the keyboard assembly to the computer base.
Check the seams between the front and side edges of the computer base
and the keyboard assembly. If the seam is uneven, remove the keyboard
assembly and correctly align the tabs and recesses.
6. Press firmly in the center of the keyboard assembly below the status
panel [1] to connect the keyboard connector [2] to the system board [3]
(Figure 3-29).
Chapter 3.8 Battery Compartment Components
This section contains removal procedures for the following battery
compartment components:
o Battery compartment
o Anti-skid pad
o Battery release button spring
o Battery release button
Removing the Battery Compartment
To remove the battery compartment components, follow these steps:
1. Disconnect all power from the computer and remove the AC Adapter and
battery pack (Section 3.2).
2. Turn the computer top-side down.
3. Gently squeeze in the sides of the compartment, rocking it back and
forth, then lifting it up from the bottom of the base (Figure 3-30).
4. To replace the battery compartment, reverse the previous steps.
Attaching the Anti-Skid Pads
If installing a new battery compartment, two anti-skid pads must be
attached to the bottom of the battery compartment. To attach the anti-skid
pads, follow these steps:
1. Peel off the top layer of one of the anti-skid pads to expose the
adhesive.
2. With the adhesive-side down, place the anti-skid pad into the raised
oval outline on the battery compartment (Figure 3-31).
Removing the Battery Release Spring and Button
To remove the battery release spring and button, follow these steps:
1. Disconnect all power from the computer and remove the AC Adapter and
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened to a 90-degree angle.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened to a 90-degree angle.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened to a 90-degree angle.
This section provides installation and replacement procedures for the
processor upgrade. The Compaq Contura 400 is the only model with the
DX2/40 MHz Processor that can be upgraded to a DX2/50 MHz processor.Once
the processor is installed, the upgraded processor overrides control of
the processor on the system board. You do not have to remove the system
board processor.
NOTE: Use only the DX2/50 MHz processor in the upgrade option slot.
To install the processor upgrade option, do the following:
1. Disconnect all power from the computer and remove the AC Adapter and
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened at a 90-degree angle.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened at a 90-degree angle.
If a foam-tipped swap is not available, you can use a cotton swab. But use
a cotton swap only once and then discard it as it may scratch the
trackball.
6. Gently wipe the cage to remove residue from the surface. Clean the ball
bearings by rubbing with the swab. Do not attempt to remove the
bearings.Next, gently swab the rollers from side to side until all
buildup is removed. Rotate rollers to ensure that all surfaces are
cleaned.
7. Be sure not to leave any cotton fibers on any part of the trackball
components. Use tweezers to remove any fibers that may have accumulated
on or around the cage, rollers, or support post.
8. Let the unit air dry before reassembling it.
9. To reassemble, place the computer right side up and place the cleaned
ball into its cage.
10. Gently replace the retaining ring by aligning the notches; then use
the trackball tool to turn it clockwise one quarter turn until it
locks into place.
11. Use the trackball to verify that it works properly without skipping or
sticking.
Chapter 3.13 Integrated Optical Trackball Assembly (Models 420 and 430)
IMPORTANT: The optical trackball assembly is not interchangeable with the
mechanical trackball assembly in Models 400 and 410.
To remove the integrated optical trackball assembly, follow these steps:
1. Disconnect all power from the computer and remove the AC Adapter and
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened at a 90-degree angle.
3. Using a Torx T-8 or flat-bladed screwdriver, remove the screw from the
front right-hand corner and the left rear corner of the trackball
assembly (Figure 3-39).
4. Disconnect the integrated optical trackball assembly from the system
board by pulling upward on the trackball assembly.
5. To replace the integrated mechanical trackball assembly, reverse the
previous steps.
Trackball Cleaning Procedures
1. Turn off the computer, disconnect AC power, and remove the battery pack.
2. Remove the Integrated trackball.
3. Remove any large particles of debris that have fallen into the
trackball housing.
4. Dip a cotton swab in isopropyl alcohol and squeeze off excess liquid.
5. Carefully wipe inside the cage to remove residue from surfaces. Clean
the ball bearings by rubbing with the swab. Do not attempt to remove
the bearings. Do not use alcohol on the sensor window. Instead, gently
wipe the sensor window with a soft, dry, lint-free cloth until all
debris is removed. Allow enough time for the parts to air dry before
reassembling.
6. Replace the ball and gently secure the retaining ring by rotating it
clockwise.
7. Replace the battery pack and reconnect the AC power.
Chapter 3.14 Diskette Drive (All Models)
This section contains removal and replacement procedures for the following
diskette drive components:
o Diskette Drive
o Diskette Drive Bracket
o Diskette Drive Insulator Strip
Removing the Diskette Drive
To remove the diskette drive, follow these steps:
1. Disconnect all power from the computer and remove the AC Adapter and
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened to a 90-degree angle.
Screws in the computer are not interchangeable. As you remove screws,
place them with the components you removed.Damage may occur if you
insert the screws in the wrong place.
When removing or replacing the diskette drive, hold it by grasping the
vertical sides. Pressure to the front drive door area of the diskette
drive will cause the drive door to pop out from the mounting.
When removing or replacing the diskette drive, hold it by grasping the
vertical sides. Pressure to the front drive door area of the diskette
drive will cause the drive door to pop out from the mounting.
The computer becomes top heavy when the keyboard assembly is removed and
the display is opened. To prevent damage to the display and the computer,
ensure that the display assembly is opened at a 90-degree angle.
The ZIF connector and its attached cable can be damaged easily. Handle
only the connector slide when disconnecting the ZIF connector. Never pull
or twist the cable itself while it is seated in the ZIF connector.