Code Blue BLUE ALERT MOBILE User Manual
For Dispatchers and Administrative Users
User Guide
800.205.7186 • www.codeblue.com
Blue Alert® Mobile
Table of Contents
Section Page
2 Signing into Blue Alert Mobile.....................................................3
3 Blue Alert Mobile Home Screen...................................................4
3.1 Home Screen....................................................................4
3.2 Active Alerts Management Screen....................................6
3.3 Past Alerts Management Screen....................................10
4 Reports........................................................................................13
4.1 Incidents.........................................................................13
4.2 Users..............................................................................17
5 Tools.............................................................................................20
User Guide
5.1 Administrative Users.......................................................20
5.2 Geofence Manager Screen............................................22
5.3 Help & Support...............................................................27
6 Connected...................................................................................28
7 User Tab.......................................................................................29
8 Contacts.......................................................................................30
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2 Signing into Blue Alert Mobile
Blue Alert Mobile Powered by Guardly
Blue Alert® Mobile
User Guide
To sign into the Blue Alert Mobile Powered by Guardly system, please go to https://command.
guardly.com or the URL designated for your company.
In order to gain access to Blue Alert Mobile Powered by Guardly, your account will need to have administrative access. Either a Code Blue Representative or an administrative user within your organization who already has access to Blue Alert Mobile can designate an account to have administrative
access.
Login Screen
Type in your account email address and password. Click the login button. A successful login will
bring you to the home screen. A failed login will return you to the login screen, with an error message displayed.
If you have forgotten your password, click the Reset your Password link. This will bring you to the
Reset Password screen.
• Type in the email address of your Blue Alert Mobile Powered by Guardly account.
• Click the Submit button and an email will be sent with instructions on how to reset your password.
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3 Blue Alert Mobile Home Screen
Blue Alert Mobile Powered by Guardly
Blue Alert Mobile Home Screen
Home Screen
3.1 Home Screen
Blue Alert® Mobile
User Guide
The Home Screen allows you to manage alerts within your campus boundaries. The Home Screen
is broken down into three main areas. The top of the screen is the menu bar for navigating various
tools. The left side of the screen displays the Active and Past Alert feeds, and the right side displays
the Coverage Map.
When an alert is initiated, a red location marker will appear on the Coverage Map, giving you the
real-time GPS location of the user, and an audible alert sound will be played through the browser. In
order to hear the audible alert, your computer will need the internal or external speakers connected
and the volume turned up.
An information bubble will appear above the red location marker with the user’s name, location, date
(time since the emergency was initiated), gender and mobile phone number.
By clicking the red View button, you will be brought instantly to the Active Alerts Management
screen.
Active Alerts Feed
On the left side of the screen, there will be an Active Alerts tab.
Selecting one of the Active Alerts will bring you to the Active Alerts Management screen.
Active Alerts that have not been selected will be highlighted in red.
Once an active alert is selected, it will be highlighted in green in the Active Alerts feed and you will
be brought to the Active Alerts Management screen.
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Blue Alert® Mobile
User Guide
Each item in the Active Alerts feed will list the user’s name, the Geofence region that the alert was
sent from and the time of the incident.
The number of active alerts that are still in progress will be listed next to Active Alerts.
Past Alerts Feed
The Past Alerts feed is located on the left side of the screen, under the Active Alerts feed. The Past
Alerts feed shows alerts that have taken place within the last 24 hours.
Selecting one of the Past Alerts will bring you to the Past Alerts Management screen.
Each item will list the user’s name, the Geofence region that the alert was sent from and the time of
the incident.
The number of past alerts that have taken place within the last 24 hours is listed next to the Past
Alerts title.
Coverage Map
Under the Coverage Map, there will be a tab for each Geofence region within your organization’s
jurisdiction.
Clicking the button of each Geofence will center the map to the respective default center point and
zoom level. The default center point and zoom level can be adjusted within the Geofence Manager.
The Coverage Map will show all active alerts with red location markers and all past alerts with yellow
markers.
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3.2 Active Alerts Management Screen
Blue Alert Mobile Powered by Guardly
The Coverage Map will show all Active Alerts with red location markers and all Past Alerts with yellow
location markers.
Active Alerts Management Screen
Blue Alert® Mobile
User Guide
The Active Alerts Management screen allows the dispatcher to manage individual alerts. It is divided into three main areas. The left section is the Live Communication feed. The center displays
the user’s real-time location, which updates continually throughout the duration of an alert. The right
section displays the user’s physical and medical prole, photograph, list of emergency contacts, precongured locations and history of past alerts. Contrary to traditional emergency response through
telephone only, this screen provides the dispatcher a rich and relevant dataset, which ultimately
helps reduce the response time since key information is readily available.
In addition, the dispatcher will continue to have access to the Active Alerts and Past Alerts feeds
while using the Active Alerts Management screen. The feeds will update as new alerts begin and
end.
More information on the Active Alerts Feed and Past Alerts Feed can be found in Section 3.1.
Live Communication
Live Communication Feed
To send a message to the user from the Active Alerts Management screen, type in the message box
under Live Communication.
Click the Send Message button. The message will appear in the Live Emergency feed below the
message box, and will be sent to the mobile app of the user who initiated the alert. The user may
also have other emergency contacts that have joined the live feed. Their text communications will
appear within the live chat.
To send a private message that only the user can see, toggle the checkbox under the Send Message button.
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Blue Alert® Mobile
User Guide
• If the Send a Private Message checkbox is checked, only the user who sent the alert will be
able to view it.
• If the Send a Private Message checkbox is empty, the user and emergency contacts participating in the alert will be able to view the message.
Live Emergency Feed
During an emergency, all communication and update notications will appear in the Live Emergency
feed located on the left side of the screen.
Updates on location will be frequently reported and appear in the feed with the user’s real-time location and time stamp.
In location update messages, clicking the compass icon in the top right corner of the message will
center the map on the location marker.
Photos
If the user sends photos, the emergency dispatch personnel can access them by clicking the “click
to view photo” link in the photo update.
A modal dialog will appear in the middle on the screen, displaying the photo that was sent by the
user.
To exit the photo modal dialog and return to the Active Alert Management screen, click the “X” in the
top right corner or the “Close” button in the bottom right corner of the modal dialog.
Sorting Tabs
The Sorting Tabs allow the dispatcher to lter messages in the Live Emergency feed.
The lters:
• All: Displays all messages and updates that have occurred during the incident in the emergency
feed.
• Caller: Displays only the messages and updates that are sent from the user and their device.
• Photos: Displays only the photos sent by the user.
• Notes: Allows emergency dispatch personnel to add notes during or after an incident for refer-
ence. The notes are shown only to the administrative personnel and are not received by the
user who sent the alert or their emergency contacts.
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Blue Alert® Mobile
User Guide
Real-time Location
Real-time Location feed
Below the Real-time Location heading is the Real-time Location feed.
The Real-time Location feed gives location updates of the user during an emergency.
• The text highlighted in yellow is the Coverage Map and respective Geofence region that the
user is currently in.
• The address is an approximation of the last known physical location of the user, and is continually updated as the location coordinates become more accurate or the user moves. Doing a
reverse geocode lookup of the user’s latitude and longitude against the Google Geocode API
derives the resulting address.
• The feed will also show the accuracy of the GPS coordinates, as well as the GPS coordinates.
Incident Map
The Incident Map shows the user with a red location marker.
By clicking the red location marker, an information bubble appears with the user’s prole photo,
name and mobile phone number.
The map will also show the specic Geofence region that the user is currently in.
Emergency dispatch personnel can toggle between Map View and Satellite View.
• Map View is the default setting and will show you a map of the area, including labels of the
region.
• Satellite View will display the satellite image of the region, including labels. The emergency dispatch personnel can toggle the labels off in this view to have a clearer image of the region.
Prole Tab
Under the Prole tab, the user’s name will appear in red and the type of alert they are running.
Emergency Communication Icons
911 Notied
Emergency dispatch personnel can click the 911 Notied button to let the user and their emergency
contacts know that they have notied 911. Note: This feature does not interact with 911 services. It
is simply a mechanism to indicate that the dispatcher has taken secondary action to escalate the
alert to emergency services.
Only select this icon if you have notied 911.
Join Call
Clicking the Join Call icon will allow the emergency dispatch personnel to join a one-to-one call with
the user.
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Blue Alert® Mobile
User Guide
End Alert
Clicking the End Alert icon will end the alert and store it as a Past Alert. Note: This feature should be
used with caution as it allows the dispatcher to force close an active alert. This feature should only
be used if you are condent that the alert is over and/or the user did not or is not able to end the
alert from their mobile device.
Ending the alert will create a record in Incident Reports, noting that the alert was ended by the dispatcher.
User Index Tabs
Prole Index Tab
The Prole Index tab gives a full prole overview and description of the user.
Physical Prole
• Photo
• Prole #
• Gender
• Height
• Hair
• Eyes
• Weight
• DOB
Health Details
• Conditions: Displays any pre-existing medical conditions the user has updated.
• Medication: Displays any medication that the user takes.
• Allergies: Displays any signicant allergies that the user may have.
• Blood Type: Displays the user’s blood type.
• Doctor: Displays the name of the user’s doctor.
• Insurance: Displays the reference number of the user’s insurance.
Contact Details
• Email
• Mobile
Contacts Index Tab
The Contacts Index tab will list the emergency contacts that have been notied of the user’s emergency.
It will list the contact’s name, email and mobile number.
Locations Index Tab
The Location Index tab shows a list of frequently visited locations by the user. The locations list is
managed by the user within the mobile app.
The rst location to appear is the current location of the user, which will correlate to the red location
marker on the map.
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