ClearOne MAX IP User Manual

MAX® IP Conferencing Phone

AdministrAtor’s Guide

Telephone [phone]

1.801.974.3760

FAX [phone]

E-mail [e-mail]
On the Web www.clearone.com

MAX IP ADMINISTRATOR’S GUIDE

CLEARONE PART NO. 800-158-302 November 2013 (REV. 4.2)

© 2013 ClearOne, Inc. All rights reserved. No part of this document
may be reproduced in any form or by any means without written
permission from ClearOne. ClearOne reserves specific privileges.

Information in this document is subject to change without notice.

U.S. PATENTS: D499,392

Table of ConTenTs

CHAPTER 1: INTRODUCTION

Product overview ....................................................................... 1

Service and SuPPort .................................................................... 1

Technical Support ................................................................. 1

Sales and Customer Service ................................................ 1

Product Returns .................................................................... 1

unPacking ................................................................................... 3

rePlacement PartS & acceSSorieS ............................................... 3

CHAPTER 2: GETTING STARTED

connecting the conferencing Phone ...........................................4

connecting additional maX iP PhoneS ........................................4

ProviSioning the maX iP Phone ................................................... 5

configuring the iP addreSS......................................................... 5

configuring the dhcP Server ....................................................5

TFTP PROVISIONING ................................................................ 6

automatically ProviSioning the maX iP Phone .............................6

firmware fileS.............................................................................6

Phone configuration...................................................................6

configuration: general SettingS ............................................7

configuration: uSer PreferenceS ...........................................7

configuration: dial Plan ........................................................9

configuration: network SettingS ............................................9

configuration: SiP ParameterS ............................................. 10

configuration: audio ParameterS .......................................... 12

Phone Book: add, edit and delete numBer ...........................13

dial Plan configuration file ..................................................... 14

dial Plan configuration file tokenS ..................................... 14

WEB PORTAL PROVISIONING ...............................................15

weB Portal ScreenS .................................................................16

device information Screen .................................................... 16

configuration: general SettingS Screen ...............................17

configuration: uSer PreferenceS Screen ..............................18

configuration: dial Plan Screen ...........................................19

Load From File Configuration ............................................. 19

Manual Configuration .......................................................... 19

configuration: network SettingS Screen .............................. 20

configuration: SiP configuration Screen ............................. 21

configuration: audio SettingS Screen ...................................23

configuration: trace/logging SettingS Screen ..................... 24

PhoneBook: add, edit and delete numBer Screen .................25

view log: device log file Screen .........................................26

toolS: diagnoSticS - voiP StatiSticS Screen .......................... 27

KEYPAD SETUP ......................................................................28

manually aSSigning an iP addreSS .............................................28

oPtion for manually aSSigning an eXtenSion.............................. 28

CHAPTER 3: USER OPTIONS

Programming oPtionS ................................................................29

change dynamic hoSt configuration Protocol (dhcP) .......29

change hoSt iP addreSS....................................................... 29

change SuBnet maSk ............................................................ 29

Program default gateway iP addreSS ................................... 30

change ringer melody .........................................................30

enaBle/diSaBle vlan ............................................................30

Program the eXtenSion numBer ............................................. 30

Programming agc and alc SettingS ....................................31

reStore factory defaultS ..................................................... 31

reBooting the maX iP Phone ................................................31

CHAPTER 4: MAINTENANCE

caring for the maX iP .............................................................32

trouBleShooting ....................................................................... 32

error codeS .............................................................................33

CHAPTER 5: APPENDIX

SPecificationS ............................................................................35

dimenSionS ............................................................................ 35

weight ..................................................................................35

environmental .......................................................................35

Power - BaSe unit: ...............................................................35

auto-adjuSting Power module .............................................. 35

network: .............................................................................. 35

keyPad: ................................................................................. 35

loudSPeaker: ........................................................................35

record outPut: .................................................................... 35

echo cancellation: ...............................................................35

noiSe cancellation: ..............................................................35

certificationS: ......................................................................35

model ..................................................................................35

comPliance ...............................................................................36

fcc Part 15/iceS-003 comPliance .....................................36

euroPean comPliance ............................................................36

warranty .............................................................................. 36

CHAPTER 1: INTRODUCTION

PRODUCT OVERVIEW

Thank you for purchasing the ClearOne MAX IP expandable conferencing phone. MAX IP provides premium, full-duplex
audio to small conference rooms as a single unit and to larger rooms as an expanded system. Up to four MAX IP units
can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. This
creates even distribution of sound for a more natural communications experience.

Setting up the MAX IP conferencing phone requires only three connections: power, network, and the base unit to the
conferencing phone. The familiar keypad design ensures that you will be comfortable using the phone, reducing the
need for training and support.

• Expandable. MAX IP is ideal for conference rooms providing complete microphone and loudspeaker coverage

along with ease-of-access to controls.

• Superior Audio. The clear, full sound of the MAX IP facilitates more natural interaction among participants.

• One-touch Conferencing. Single-button access to 3-way calling.

• Easy to Use. The intuitive, user-friendly controls provide simplicity to phone operations.

SERVICE AND SUPPORT

If you need additional information on how to set up or operate your MAX IP conferencing phone, please contact us. We
welcome and encourage your comments so we can continue to improve our products and better meet your needs.

Technical Support

Telephone: [phone] (USA) or 1.801.974.3760
Fax: [phone]
E-mail: [e-mail]
Web site: www.ClearOne.com

Sales and Customer Service

Telephone: [phone] (USA) or 1.801.975.7200
Fax: [phone] (USA) or 1.801.977.0087
E-mail: [e-mail]

Product Returns

All product returns require a Return Material Authorization (RMA) number. Please contact ClearOne Technical Support
before attempting to return your product. Make sure you return all the items that shipped with your product.

Chapter 1: Introduction 1

IMPORTANT SAFETY INFORMATION

Read the safety instructions before first use of this product. This conferencing phone is not designed for making emer­gency telephone calls when the power fails. Make alternative arrangements for access to emergency services.

• Read and understand all instructions and follow all warnings marked on the product.

• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp

cloth for cleaning.

• Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet

basement, or near a swimming pool.

• Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the

product.

• Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating,

these openings must not be blocked or covered. Never push objects of any kind through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.

• This product should never be placed near or over a radiator or heat register. This product should not be placed in a

built-in installation unless proper ventilation is provided.

• This product should be operated only from the type of power source indicated on the marking label. If you are not

sure of the type of power supply in your location, consult your dealer or local power company.

• Do not overload wall outlets and extension cords as this can result in fire risk or electric shock.

• Never spill liquid of any kind on the product.

• To reduce the risk of electric shock, do not disassemble this product. Opening or removing covers may expose you

to dangerous voltages or other risks. Incorrect reassembly can cause electric shock during subsequent use.

• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following condi-

tions:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product does not operate normally by following the operating instructions.

d. If the product has been dropped or damaged.

e. If the product exhibits a distinct change in performance.

• Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.

• Do not use this product to report a gas leak in the vicinity of the leak.

• Do not use this product near intensive care medical equipment or by persons with pacemakers.

• This product can interfere with electrical equipment such as answering machines, TV sets, radios, computers and

microwave ovens if placed too close.

2 Technical Support: 800.283.5936

Save these instructions

UNPACKING

Carefully place the conferencing pod and base unit on a level surface. Ensure you have received all items shown in
Figure 1.1.

Figure 1.1 - MAX IP Parts

» NOTE: ClearOne is not responsible for product damage incurred during shipping. Claims must be

made directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the ship­ment appears damaged, retain the original boxes and packing material for inspection by the carrier.
Contact your carrier immediately.

REPLACEMENT PARTS & ACCESSORIES

The items shown in Figure 1.2 are included in the MAX IP Expansion Kit.

Figure 1.2 - MAX IP Expansion Kit

Chapter 1: Introduction 3

CHAPTER 2: GETTING STARTED

CONNECTING THE CONFERENCING PHONE

1. Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod
(Figure 2.1).

Figure 2.1 - Connecting the MAX IP

WARNING: DO NOT plug a laptop or PC into the Link Out jack on the base unit or conferencing pod -

severe electrical damage can occur if this is done.

2. Connect the base unit to the Ethernet jack using the Ethernet cable.

3. Connect the power cord to the base unit and plug it directly into an electrical outlet.

CONNECTING ADDITIONAL MAX IP PHONES

1. Connect the 12’ Connection cable to the Link Out jack on the first phone and to the Link In jack on the second
phone (Figure 2.2).

From Link Out

25' Connection cable

To Link Out on Base Unit

To Link In

12' Connection cable

To Link In

Figure 2.2 - Connecting Additional Units

2. Continue linking up to two additional MAX IP phones in the same fashion. A total of four units may be connected at
a time.

4 Technical Support: 800.283.5936

PROVISIONING THE MAX IP PHONE

There are two methods available for configuring your MAX IP phone:

• The first method, called TFTP Provisioning, provisions the phone automatically when it is plugged into the network.
This method uses a DHCP server to assign the phone minimal IP information so that it can access the network,
including an IP address, gateway, subnet mask, and TFTP server address. A TFTP server is then used to automatically
upload firmware (when new firmware is available) and provisioning information to the phone, so that it is ready to make
a call after it has completed the booting sequence.

• The second method, Web Portal Provisioning, allows the user to configure the phone via a Web Portal associated
with the phone in combination with the phone’s keypad. Each phone can be fully provisioned using this method,
however, each component of the phone’s settings must be manually entered. Consequently, this can be a very time­consuming process depending on the number of phones to be setup.

Keypad Setup is another method for setting up a limited number of options using the phone’s keypad. The MAX IP’s
phone extension and IP Address are a couple examples that can be setup using the phone’s keypad which are usually
handled via TFTP or Web Portal Provisioning.

By default, the MAX IP is configured for automatic provisioning and assumes the IT administrator has correctly
configured the DHCP and TFTP servers on the phone network. When a large number of phones are to be provisioned,
the automatic method using the TFTP server is recommended; otherwise use the Web Portal method when only a few
phones are to be provisioned.

CONFIGURING THE IP ADDRESS

Before any other provisioning can be done, you must first configure the host IP address and the Subnet Mask of the
MAX IP phone. These must be known in order to provision the phone through the Web Portal. These settings are usually
obtained automatically from the DHCP Server, however, they can also be assigned manually if the host IP address is to
be a static IP Address (se e Keypad Setup, page 28).

CONFIGURING THE DHCP SERVER

When configuring a DHCP server for use with the MAX IP phone, the following parameters should be assigned:

• IP Address

• Subnet Mask

• Gateway IP Address

• TFTP Server IP Address

• DNS Server IP Address

• Secondary DNS Server IP Address

• DNS Domain

The IP Address and Subnet Masks are defined by DHCP option 1.

The Gateway IP Address is defined by DHCP option 3.

The TFTP server is defined first by DHCP option 66. If this is undefined, then the MAX IP examines the siaddr parameter
in the DHCP ACK packet. If this is not defined, then the hostname parameter in the DHCP ACK packet is used.

The DNS server IP address is defined by DHCP option 6.

The secondary DNS server IP address is defined by DHCP option 6.

The DNS domain is defined by DHCP option 15.

Chapter 2: Getting Started 5

TFTP Provisioning

AUTOMATICALLY PROVISIONING THE MAX IP PHONE

If there are multiple units that to be provisioned with the same settings, the quickest and most seamless way of accom­plishing this is through TFTP provisioning.

In fact, the MAX IP phone is factory-configured to automatically provision by downloading the appropriate configuration
files from a TFTP server defined by DHCP on bootup. The settings contained in the configuration file override the default
settings stored on the MAX IP phone.

Several configuration files are required to automatically provision the MAX IP phone. These configuration files include:

• Firmware Files

• Phone Settings File

• Phone-specific File

• Dial Plan File

Each phone has it’s own unique MAC address. When a phone system is provisioned, and if the config file was written
with the extension assigned to the respective MAC address for each phone, then nothing needs to be done. See
Keypad Setup, page 28 to manually provision a phone’s extension.

FIRMWARE FILES

When new firmware is released, it is delivered with two files, cong.l and ggsip_all.

The cong.l file contains date and version information, while the ggsip_all file contains the compressed firmware
image.

When a MAX IP phone is plugged into the network, it searches the server to locate these two files. If the phone locates a
newer version of the cong.l file than is currently installed on the phone, it is downloaded and installed via TFTP.

The phone will then search for the ggsip_all file out on the server. If the phone locates it, it will compare the file date
and firmware version to what is stored on the phone. If the date and/or version are more recent than what is stored on
the phone, the ggsip_all file will be downloaded and installed on the phone. After the new firmware has loaded, the
MAX IP reboots and the new firmware becomes the active firmware.

If one or both files cannot be located, it will be necessary to provision the phone via the Web Portal (See Web Portal
Provisioning, page 15).

PHONE CONFIGURATION

The MAX IP phones are automatically configured through TFTP by searching for the phone configuration files used to
provision the MAX IP phones:

1. The phone settings file contains general settings used by all MAX IP phones on a network and MUST be named
C1MAXIP.txt.

2. The phone-specific file contains phone-specific settings and is required to be named “C1MAXIP_MACAddress.
txt”, where MACAddress is the actual hardware Ethernet MAC address found on the label on the bottom of the
phone’s base unit.

Although all of the phone settings can be defined in one of these two files, the general settings found in the phone set­tings file will be overridden by the settings in the phone-specific file when the MAX IP phone boots. To leave a setting as
is, do not include it in the file; only address those items that are changing.

If the files are not found during the phone boot process, it will be necessary to configure each phone in the system
through the Web Portal (See Web Portal Provisioning, page 15 or Keypad Setup, page 28).

You can edit the files using a general text editor, such as “vi” or “Notepad”. A sample C1MAXIP.txt file, containing
configuration settings.

» NOTE: Although the phone settings configuration file appears to be well-formed XML, it MUST adhere

to the formatting as defined in the example. Parameter settings CANNOT be spread across multiple
lines. For example:

Valid: <username> admin </username>
Invalid: <username>

admin
</username>

6 Technical Support: 800.283.5936

The following parameters are available for configuring the phone settings and phone-specific files.

Configuration: General Settings

See Web Portal Provisioning screen on page 15 for the login procedure and/or the Configuration: General Settings
screen on page 17 for configuring this setting via the Web Portal.

<username> - The username for logging into the Web Portal.

Default value: admin

<password> - The password for logging into the Web Portal.

Default value: clearone

<helpline_num> - The number dialed when the help line speed dial is called.

Default Value: Not set

Allowable Characters: [0-9]

<allow_reboot_in_call> - Allow the phone to be rebooted if it’s currently in a call. This parameter is useful when
remote provisioning through the Web Portal interface. If a reboot command is issued remotely, it will not take immediate
effect if this parameter is set to 0.

Default Value: 0

Allowable Values:

0 - Wait until the call is completed before the phone is rebooted

1 - Reboot phone immediately

Configuration: User Preferences

See Configuration: User Preferences screen on page 18 for information on how to set these parameters through the
Web Portal.

<alc_enable> - Automatic Level Control (ALC) Enable.

Default Value: 0

Allowable Range:

0 - Disable

1 - Enable

<agc_enable> - Automatic Gain Control (AGC) enable.

Default Value: 0

Allowable Range:

0 - Disable

1 - Enable

<mute_ringtone> - Mute Incoming Ringer for an incoming call.

Default Value: 0

Allowable Values:

0 - Disable Mute

1 - Enable Mute

» NOTE: If the ringer is disabled, the LED indicators on the pod(s) will still flash on an incoming call.

<ringtone> - The default Incoming Ringer Melody when the phone rings.

Default Value: 1

Range: 1-5

Chapter 2: Getting Started 7

<timezone> - The Time Zone in which the phone resides.

Default Value: 5

Allowable Parameters:

0 GMT-12:00 (International Date Line West)

1 GMT-11:00 (Midway Island, Samoa)

2 GMT-10:00 (Hawaii)

3 GMT-09:00 (Alaska)

4 GMT-08:00 (Pacific Time(US & Canada), Tijuana)

5 GMT-07:00 (Mountain Time(US & Canada), Arizona, Chihuahua, LaPaz, Mazatlan)

6 GMT-06:00 (Central Time(US & Canada), Central America, Guadalajara, Mexico City, Monterrey, Saskatchewan)

7 GMT-05:00 (Eastern Time(US & Canada), Bogota, Lima, Quito)

8 GMT-04:00 (Atlantic Time(Canada), Caracas, La Paz, Santiago)

9 GMT-03:30 (Newfoundland)

10 GMT-03:00 (Brasil, Buenos Aires, Greenland )

11 GMT-02:00 (Mid Atlantic)

12 GMT-01:00 (Azores, Cape Verde Island)

13 GMT (London, Edinburgh, Lisbon)

14 GMT+01:00 (Paris, Stockholm, Madrid, Brussels, Copenhagen, West Central Africa)

15 GMT+02:00 (Athens, Beirut, Istanbul, Cairo, Jerusalem, Helsinki)

16 GMT+03:00 (Baghdad, Moscow, Kuwait, Nairobi)

17 GMT+03:30 (Tehran)

18 GMT+04:00 (Abu Dhabi, Muscat)

19 GMT+04:30 (Kabul)

20 GMT+05:00 (Islamabad, Karachi, Tashkent)

21 GMT+05:30 (New Delhi, KolKata, Mumbai)

22 GMT+05:45 (Kathmandu)

23 GMT+06:00 (Dhaka, Sri Jayawardenepura)

24 GMT+06:30 (Rangoon)

25 GMT+07:00 (Bangkok, Hanoi, Jakarta)

26 GMT+08:00 (Beijing, Hong Kong, Kuala Lampur, Singapore, Perth, Taipei)

27 GMT+09:00 (Tokyo, Osaka, Seoul)

28 GMT+09:30 (Adelaide, Darwin)

29 GMT+10:00 (Brisbane, Melbourne, Sidney, Guam, Vladivostok)

30 GMT+11:00 (Solomon Islands, New Caledonia)

31 GMT+12:00 (Auckland, Wellington, Fiji, Marshall Islands)

32 GMT+13:00 (Nuku’alofa)

<auto-answer> - Auto Answer Mode.

Default Value: 0 (Dynamic)

Allowable Range:

0 - Dynamic

1 - Always Auto Answer

2- Never Auto Answer

8 Technical Support: 800.283.5936

Configuration: Dial Plan

For information on configuring a dial plan, see Configuration: Dial Plan screen on page 19.

<dialplan> - The filename on the TFTP server containing the Dial Plan file.

Default Value: Undefined

Allowable Values: ASCII text filename limited by the filename length limit on the TFTP server.

Configuration: Network Settings

See Configuration: Network Settings details on page 20 for information on how to set these parameters through the
Web Portal.

<SNTP_server_1> - SNTP 1 server IP address.

Default Value: 0.0.0.0

Allowable Values: 0.0.0.0 (Disabled) or Valid IP Address.

<SNTP_server_2> - SNTP 2 Server IP Address.

Default Value: 0.0.0.0

Allowable Values: 0.0.0.0 (Disabled) or Valid IP Address

<qos_precedence> - Quality of Service Precedence.

Values 0-7 sets a static TOS DSCP hex value according to the list below.

A value of 8 allows a valid custom hex setting to be entered.

Default Value: 5

Allowable Range:

0 - DSCP = 0x00

1 - DSCP = 0x08

2 - DSCP = 0x10

3 - DSCP = 0x18

4 - DSCP = 0x20

5 - DSCP = 0x28

6 - DSCP = 0x30

7 - DSCP = 0x38

8 - DSCP = CUSTOM

<qos_custom_dscp> - Quality of service Custom DSCP. Valid if qos_precedence is set to 8.

Default Value: N/A

Allowable Range: 0x00 to 0x3F

<vlan_enable> - The Virtual LAN Enable

Default Value: 0

Allowable Range:

0 - Disable

1 - 4094 Valid LAN ID

<vlan_priority> - Sets the Priority that VLAN tags outbound packets.

Default Value: 0

Allowable Range: 0-7

Chapter 2: Getting Started 9