ClearCube PCoIP Device and Firmware User Manual

PCoIP

®

Device and Firmware Compatibility Guide

Revision K 1.10.04.09.2014

Technical Support

See the support Web site for technical updates, additional warranty information and documentation, and software revisions:

Web http://www.clearcube.com/support

Email: [e-mail]

Phone: [phone] or call toll free

[phone] (United States)

ClearCube Technology, Inc. Corporate Headquarters

ClearCube
3700 W Parmer Ln
Austin, Texas 78727

E-mail [e-mail]
Main Phone: [phone] or call toll free [phone] (United States)
Main Fax: [phone]

Or contact your local ClearCube Reseller or Authorized Service Provider

Copyrights

© 2014 by ClearCube Technology, Inc. All rights reserved. Under copyright laws, this publication may not be reproduced or
transmitted in any form, electronic or mechanical, including photocopying, recording, storing in an information retrieval
system, or translating, in whole or in part, without the prior written consent of ClearCube Technology, Inc.

This information is subject to change without notice and ClearCube shall not be liable for any direct, indirect, special, incidental
or consequential damages in connection with the use of this material.

Trademarks

ClearCube™, Sentral™, Blade Switching BackPack™, PC Blade™, C/Port™, and I/Port™ are trademarks of ClearCube Technology

Inc. Teradici and PCoIP are registered trademarks of Teradici Corporation in the United States and/or other countries. Windows
and Windows Vista are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other
trademarks are the property of their respective owners.

Patents

The ClearCube Architecture and its components described in this user manual are protected by numerous granted and pending
U.S. and international patents. Granted patents include: US05926172, US05966056, US05994952, US06012101, US06020839,
US06037884, US06038616, US06119146, US06148182, US06167241, US06385666, US06421393, US06426970, US06633934,
US06708247, US06735658, and US06886055.

Patents pending include: US S/N 09/755378, US S/N 10/279475, US S/N 10/198719, US S/N 10/198650, US S/N 10/409219, US
S/N 09/728667, US S/N 09/728669, US S/N 10/411804, US S/N 10/411908, US S/N 10/458853, US S/N 10/364584, US S/N
10/301536, US S/N 60/411066, US S/N 10/662933, US S/N 10/662889, US S/N 10/662932, US S/N 10/662968, US S/N
10/301563, US S/N 10/662936, US S/N 10/301518, US S/N 10/662955 and US S/N 10/662954.

Inquiries regarding patented technology should be directed to ClearCube Corporate Headquarters

Contents

1 About This Document ...................................................................................................................... 1

2 Product Compatibility ...................................................................................................................... 1

2.1 Blades and Host Cards .............................................................................................................. 1

2.2 Zero Clients and Host Cards ...................................................................................................... 2

2.3 Host Cards and Firmware ......................................................................................................... 2

2.4 Zero Clients and Firmware........................................................................................................ 3

2.5 TERA Firmware and VMware® View .......................................................................................... 4

2.6 TERA and COMM Firmware ...................................................................................................... 4

2.6.1 TERA Compatibility with Lower TERA Versions .................................................................. 4

2.6.2 COMM Firmware Releases and Bundled TERA Firmware................................................... 6

3 File Details ....................................................................................................................................... 6

3.1 TERA Files and Release Dates ................................................................................................... 6

3.2 COMM Files and Release Dates ................................................................................................ 7

4 Firmware Upgrade and Downgrade Paths ........................................................................................ 8

4.1 For Instructions about Upgrading Devices ................................................................................ 8

4.2 Upgrading TERA Firmware ........................................................................................................ 8

4.3 Downgrading TERA Firmware ................................................................................................... 9

4.4 Upgrading COMM Firmware..................................................................................................... 9

4.5 Downgrading COMM Firmware .............................................................................................. 10

Rev K 1.10.04.08.2014 iii

About This Document

Blade

Supported Host Cards

A6106D

V5320, V5340, V5422, V5442

A6105D

V5220, V5240, V5320, V5340

A1410

V5120, V5140

M1024W

V5422, V5442

M1022W

V5422, V5442

R3082D

V5420, V5430

R3080D

V5220, V5320

R3040S

V5220, V5240, V5320, V5340

R1350

V5120

1 About This Document

This document details TERA and COMM firmware used in ClearCube® zero clients and host cards using
PCoIP® technology. Topics include hardware and software support, interoperability with other versions,
and upgrade and downgrade compatibility and requirements.

This document assumes that you are familiar with PCoIP technology and have a basic understanding of
firmware and computer hardware.

NOTE: See PC-over-IP System User’s Guide for detailed instructions about installing firmware at

http://www.clearcube.com/support/.

2 Product Compatibility

The sections below show the compatibility of devices using PCoIP technology.

2.1 Blades and Host Cards

NOTE: A V5240 quad host card consists of a V5220 card and a V5240 card. A V5240 quad host card

does not operate without a V5220 card.

A V5340 quad host card consists of a V5320 card and a V5340 card. A V5340 quad host card

does not operate without a V5320 card.

Rev K 1.10.04.08.2014 1

PCoIP Device and Firmware Compatibility Guide

Model

V5120

V5140

V5220

V5240

V5320

V5340

V5420

V5422

V5430

V5442

CD76nn





















CD77nn

CD78nn

CD95nn

CD96nn

CD97nn

CD98nn

I942n





















C74nn

I9440





















Host Card

COMM Firmware

TERA Firmware

V5442

Not applicable

4.0.3 and higher

V5430

Not applicable

4.1.0 and higher

V5422

Not applicable

4.0.3 and higher

V5420

Not applicable

4.1.0 and higher

V5340

0.4.22 and higher

Any compatible with COMM firmware on device up to 3.5.1
(see Notes)

V5320

Not applicable

3.5 and higher (but not with 4.0.3)

V5240

0.4.17 and higher

Any compatible with COMM firmware on device up to 3.5.1
(see Notes)

V5220

Not applicable

2.3 and higher (but not with 4.0.3) (see Notes)

V5140

0.4.11 and higher

Any compatible with COMM firmware on device up to 3.5.1
(see Notes)

V5120

Not applicable

Any (except for 4.0.3) (see Notes)

2.2 Zero Clients and Host Cards

The table below shows zero clients and supported host cards, where

 indicates that a host card and a zero client are compatible, and
  indicates that a host card and a zero client are not compatible.

In the models below, n is a digit of the model number. For example, CD76nn could be CD7622 or CD7624.

2.3 Host Cards and Firmware

See the following notes for information about firmware compatibility and recommended pairings.

NOTES:

 ClearCube strongly recommends using the same COMM version on the host and client, and the

same TERA version on the host and the client.

 Ensure that you use compatible COMM and TERA firmware. See “2.6 TERA and COMM Firmware ” on

page 4 for a list of TERA and COMM pairings that ClearCube recommends. (Continued below)

2 Rev K 1.10.04.08.2014 ClearCube Technology, Inc.

Product Compatibility

Zero Client

Supported
COMM Firmware Version

Supported
TERA Firmware Version

C7420

CD7422SFP

CD7422SFPDB9

I9420

None

1.0 to 4.0.2, 4.1, 4.1.2

C7422

None

Zero client Revision A01 to A02:

1.0 to 4.0.2, 4.1, 4.1.2

Zero client Revision B01 and higher:

3.1.1 to 4.0.2, 4.1, 4.1.2

C7422G

None

Zero client Revision A01 to A03:

1.0 to 4.0.2, 4.1, 4.1.2

Zero client Revision B01 and higher:

3.1.1 to 4.0.2, 4.1, 4.1.2

C7424

C7424G

None

Zero client Revision A01 to B01:

1.0 to 4.0.2, 4.1, 4.1.2

Zero client Revision C01 and higher:

3.1.1 to 4.0.2, 4.1, 4.1.2

CD76nn

None

4.0.3 and higher

CD77nn

None

4.0.3 and higher

CD78nn

None

4.0.3 and higher

CD95nn

None

4.0.3 and higher

CD96nn

None

4.0.3 and higher

CD97nn

None

4.0.3 and higher

CD98nn

None

4.0.3 and higher

I9422

I9424

None

Zero client Revision A01 to B01:

1.0 to 4.0.2, 4.1, 4.1.2

Zero client Revision C01 and higher:

3.1.1 to 4.0.2, 4.1, 4.1.2

I9440

All (except for 010 B1)

1.0 to 3.5.1

 A V5240 quad host card consists of a V5220 card and a V5240 card. A V5240 quad host card does

not operate without a V5220 card.

 A V5340 quad host card consists of a V5320 card and a V5340 card. A V5340 quad host card does

not operate without a V5320 card.

 A V5240 card will not operate with a V5320 card and a V5320 card will not operate with a V5240 card.

2.4 Zero Clients and Firmware

In the models shown below, n is a digit of the model number. For example, CD76nn could be a
CD7622 or a CD7624.

See 3.1 “TERA Files and Release Dates” on page 6 for a list of all supported TERA firmware.

Rev K 1.10.04.08.2014 3

PCoIP Device and Firmware Compatibility Guide

TERA Firmware

Supports VMware View Version

4.2.0

5.0 and higher

4.1.2

5.0 and higher

4.1

5.0 and higher

4.0.3

5.0 and higher

4.0.2

5.0 and higher

4.0.1

5.0 and higher

4.0

5.0 and higher

3.5.1

5.0

3.5.0

5.0

3.4.1

4.6

3.3.1

4.5 and 4.6

3.2.1

4.0, 4.0.1, 4.0.2, and 4.5

3.2.0

4.0, 4.0.1 and 4.5

3.1.1

4.0 and 4.0.1

2.3

No support

1.11

No support

1.9

No support

1.7

No support

0.23

No support

2.5 TERA Firmware and VMware

®

View

2.6 TERA and COMM Firmware

The following sections detail:

 Compatibility of TERA firmware with lower-level TERA versions, and
 COMM firmware releases and the supported TERA firmware bundled in each release

NOTE: ClearCube recommends always using the same COMM version on the host and client, and the

same TERA version on the host and the client.

2.6.1 TERA Compatibility with Lower TERA Versions

The following table shows all TERA firmware releases and the compatibility of each version with other
TERA versions. Quad and dual devices use TERA firmware.

NOTE: ClearCube recommends always using the same TERA version on the host and on the client.

4 Rev K 1.10.04.08.2014 ClearCube Technology, Inc.

Product Compatibility

TERA
version

Compatible with

Not compatible with

Installation
Requirements

Install on
Tera 2 Device?

4.2.0

4.1.2, 4.1.1, 4.1.0, 4.0.x, 3.5.x,

3.4.x, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

Yes

4.1.2

4.1.1, 4.1.0, 4.0.x, 3.5.x, 3.4.x,

3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

Yes

4.1

4.0.3, 4.0.2, 4.0.1, 4.0, 3.5.x,

3.4.x, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

Yes

4.0.3

4.0.2, 4.0.1, 4.0, 3.5.x, 3.4.x,

3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1, 3

Yes

4.0.2

4.0.1, 4.0, 3.5.x, 3.4.x, 3.3.x,

3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

4.0.1

4.0, 3.5.x, 3.4.x, 3.3.x, 3.2.x,

3.1.x

3.0, 2.x, 1.x, 0.x

1

No

4.0

3.5.x, 3.4.x, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

3.5.1

3.5.0, 3.4.x, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

3.5.0

3.4.x, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

3.4.1

3.4.0, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

3.4.1 Beta

3.4.0, 3.3.x, 3.2.x, 3.1.x

3.0, 2.x, 1.x, 0.x

1

No

3.3.0

3.3.0, 3.3.1, 3.3.2

3.0, 2.x, 1.x, 0.x

1

No

3.2.1

3.1.x, 3.2.x

3.0, 2.x, 1.x, 0.x

1

No

3.2.0

3.1.0 through 3.1.2

3.0, 2.x, 1.x, 0.x

1

No

3.1.2

3.1.0, 3.1.1

3.0, 2.x, 1.x, 0.x

1

No

3.1.1

3.1.0

3.0, 2.x, 1.x, 0.x

1

No

3.1.0

3.1.0

3.0, 2.x, 1.x, 0.x

1

No

3.0

3.0

2.x, 1.x, 0.x

1

No

2.3

2.0 through 2.2

1.x, 0.x

1

No

2.2

2.0, 2.1

1.x, 0.x

1

No

2.1

2.0

1.x, 0.x

1

No

2.0

2.0

1.x, 0.x

1

No

1.12

1.x

0.x 2 No

1.11

1.10

0.x 2 No

1.10

1.0 through 1.9

0.x 2 No

1.9

1.0 through 1.8

0.x 2 No

1.8

1.0 through 1.7

0.x 2 No

1.7

1.0 through 1.6

0.x 2 No

1.6

1.0 through 1.5

0.x 2 No

1.5

1.0 through 1.4

0.x 2 No

1.4

1.0 through 1.3

0.x 2 No

1.3

1.0 through 1.2

0.x 2 No

1.2

1.0, 1.1

0.x 2 No

1.1

1.0

0.x 2 No

1.0

1.0

0.x 2 No

0.23

0.19 through 0.21

0.18

2

No

1) To install this firmware on a device, the existing firmware version must be 1.4 or higher.

2) To install this firmware on a device, the existing firmware version must be ≥ 0.18 and the bootloader
version must be ≥ 2.0.

3) This release is applicable to Tera 2 zero clients and host cards only.

Rev K 1.10.04.08.2014 5

PCoIP Device and Firmware Compatibility Guide

COMM Firmware Version

Supported TERA Firmware Version

0.4.23

3.5.1

0.4.22

3.5

0.4.21

3.5

0.4.20

3.3, 3.5

0.4.19

3.4.1

0.4.18

3.4.1 Beta

0.4.17upd3-3-0

3.3.0

0.4.17

3.1.1

0.4.16

1.11

0.4.15

1.11

0.4.14

1.9

0.4.12, 0.4.11

1.7

TERA Version

File Name

Release Date
(YYYY/MM/DD)

4.2.0

[e-mail]

[e-mail]

2014/01/08

4.1.2

[e-mail]

[e-mail]

2013/08/28

4.1.0

[e-mail]

[e-mail]

2013/04/26

4.0.3

[e-mail]

2012/11/09

2.6.2 COMM Firmware Releases and Bundled TERA Firmware

Each COMM firmware release is bundled with a specific TERA firmware release. The following table
shows each COMM firmware release and the TERA firmware that it supports.

NOTE: Only quad devices use COMM firmware.

3 File Details

This section details each TERA and COMM firmware release and provides the date of each release.

3.1 TERA Files and Release Dates

TERA files include all files required to upgrade the TERA processor in dual devices. The table below
shows each TERA version that ClearCube devices support, and identifies each version’s release date.

6 Rev K 1.10.04.08.2014 ClearCube Technology, Inc.

File Details

TERA Version

File Name

Release Date
(YYYY/MM/DD)

4.0.2

[e-mail]

[e-mail]

2012/08/23

4.0.1

[e-mail]
[e-mail]

2012/08/13

4.0

[e-mail]

2012/05/17

3.5.1

[e-mail]

2012/02/17

3.5.0

tera1x00_rel3-5-0_11849.all

2011/12/02

3.4.1

tera1x00_rel3-4-1_11491.all

2011/10/03

3.3.0

tera1x00_rel3-3-0_v321.all

2011/02/08

3.1.1

tera1x00_rel3-1-1_v270.all

2010/04/16

2.3

tera1x00_rel2-3_v233.all

2009/10//08

1.11

tera1x00_rel1-11_v193.all

2009/02/25

1.9

tera1x00_rel1-9_v175.all

2008/11/18

1.7

tera1x00_rel1-7_v163.all

2008/09/05

0.23

tera1x00_rel0-23_v125.all

2008/04/10

COMM
Version

Firmware for
V5140/I9440

Firmware for

V5240

Firmware for
V5340

Release Date
(YYYY/MM/DD)

0.4.23

i9400-0.4.23-fw.zip

cct8377-0.4.23-fw.zip

cct8377-0.4.23-fw.zip

2012/06/29

0.4.22

i9400-0.4.22-fw.zip

cct8377-0.4.22-fw.zip

cct8377-0.4.22-fw.zip

2012/01/13

0.4.21

i9400-0.4.21-fw.zip

cct8377-0.4.21-fw.zip

cct8377-0.4.21-fw.zip

2012/01/12

0.4.20

i9400-0.4.20-fw.zip

cct8377-0.4.20-fw.zip

cct8377-0.4.20-fw.zip

2011/12/20

0.4.19

i9400_0.4.19-fw.zip

cct8377-0.4.19-fw.zip

cct8377-0.4.19-fw.zip

2011/10/20

0.4.18

i9400-0.4.18-fw.zip

cct8377-0.4.18-fw.zip

cct8377-0.4.18-fw.zip

2011/8/31

0.4.17upd

I9400-0.4.17upd3-3-0.zip

cct8377-0.4.17upd3-3-0.zip

None

2011/6/13 *

0.4.17upd

I9400-0.4.17upd-rd-fw.zip

cct8377-0.4.17upd-rd-fw.zip

None

2011/6/13 *

0.4.17

i9400-0.4.17-fw.zip

cct8377-0.4.17-fw.zip

None

2010/07/27

0.4.16

i9400-0.4.16-fw-23.zip

and

i9400-0.4.16-fw.zip

None

None

2009/05/26

3.2 COMM Files and Release Dates

COMM files include everything required to update a quad device, including firmware for the COMM and
TERA processors. The following table details each COMM version, identifying the specific device or
devices for the firmware and each version’s release date.

Rev K 1.10.04.08.2014 7

PCoIP Device and Firmware Compatibility Guide

COMM
Version

Firmware for
V5140/I9440

Firmware for

V5240

Firmware for
V5340

Release Date
(YYYY/MM/DD)

0.4.15

i9400-0.4.15-fw.zip

None

None

2009/05/13

0.4.14

i9400-0.4.14-fw.zip

None

None

2009/02/07

0.4.12

i9400-0.4.12-fw.zip

None

None

2008/12/17

0.4.11

i9400-0.4.11-fw.zip

None

None

2008/10/30

Installed Firmware Version

Upgrade Process

0.1 through 0.17

1. Install firmware version 0.18.

2. Install a version 1.x (1.4 or greater).

3. Install the version to which you are upgrading

0.18 through 1.3

1. Install a version 1.x release (1.4 or greater).

2. Install the version to which you are upgrading.

1.4 through 4.1.2

Install the version to which you are upgrading.

* To use the I9400-0.4.17upd3.3.0.zip and cct8377-0.4.17upd3-3-0.zip files, you must run the

I9400-0.4.17upd-rd-fw.zip and cct8377-0.4.17upd-rd-fw.zip files first, in that order.

4 Firmware Upgrade and Downgrade Paths

The following sections detail firmware upgrade and downgrade paths for TERA and COMM firmware on
quad and dual zero clients and host cards.

4.1 For Instructions about Upgrading Devices

You can upgrade the firmware of individual ClearCube zero clients and host cards by uploading self­installing firmware files through a Web interface or by using ClearCube Sentral. You can also use Sentral
to upgrade groups of devices. See PC-over-IP System User’s Guide for information about updating device
firmware. See Sentral Administrator’s Guide for information about using Sentral to upgrade device
firmware, for information about device groups, and more.

4.2 Upgrading TERA Firmware

The following sections detail the firmware upgrade paths for firmware release ranges. See PC-over-IP
System User’s Guide for instructions about how to perform firmware upgrades.

8 Rev K 1.10.04.08.2014 ClearCube Technology, Inc.

Firmware Upgrade and Downgrade Paths

Installed Firmware Version

Upgrade Process

0.4.23 through

0.4.17upd

Install the version to which you are upgrading.

0.4.17 through 0.4.13, and

0.4.11

1. Install the I9400-0.4.17upd-rd-fw.zip or cct8377-

0.4.17upd-rd-fw.zip to the appropriate device as
listed above.

2. View the Version screen to ensure that 0.4.17upd
has loaded correctly. The Tera version will not
change during this step.

3. Install the firmware to which you are upgrading.

0.4.12

1. Install the 0.4.17 (NOT 0.4.17upd).

2. See the Version screen in the device’s Web

interface to ensure the U-Boot version is upgraded
appropriately (to 2010.03-00033).

3. If the U-Boot version does not increment to the

appropriate version number, perform the firmware
installation again. After reinstallation, the U-Boot
version should display correctly (see the following
table for U-Boot version information).

4.3 Downgrading TERA Firmware

The previous table shows ranges of TERA firmware versions. Some ranges of firmware require installing
a specific version of firmware before you can upgrade or downgrade to the next range of firmware. You
can use the previous table to determine if your downgrade path requires the installation of an
intermediate firmware version. For information about how to downgrade firmware, see PC-over-IP
System User’s Guide, available on the ClearCube Support site.
NOTE: ClearCube recommends always using the same TERA version on the host and client.

4.4 Upgrading COMM Firmware

The following tables outline upgrade requirements for each firmware version and provide bootloader
(U-Boot) version information to aid in verifying the success of an upgrade. See PC-over-IP System User’s
Guide for instructions about how to perform firmware upgrades.

NOTE: The following table assumes you are upgrading to the latest firmware version.

Verifying U-Boot Version When Updating COMM 0.4.12

The following table shows the version of the U-Boot bootloader included with each COMM version.
After upgrading COMM firmware from version 0.4.12, ensure that the U-Boot version displayed in the
Version screen of the device’s Web interface displays the correct version number. See PC-over-IP System
User’s Guide for information about upgrading firmware and about the Web interface.

NOTE: U-Boot is included in each COMM firmware release.

Rev K 1.10.04.08.2014 9

PCoIP Device and Firmware Compatibility Guide

COMM Version

U-Boot Version

V5240 and V5340

V5140 and I9440

0.4.23

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.22

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.21

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.20

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.19

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.18

2010.03-00032-gbcfa20b

2010.03-00033-ga51d681

0.4.17upd

None

2010.03-00033-ga51d681

0.4.17

None

2010.03-00033-ga51d681

0.4.16

None

2008.10-00245-g1f5d2c5

0.4.15

None

2008.10-00245-g1f5d2c5

0.4.14

None

2008.10-00244-ga4b6833-dirty

0.4.12

None

2008.10-00244-ga4b6833-dirty

0.4.11

None

2008.10-00244-ga4b6833-dirty

4.5 Downgrading COMM Firmware

All COMM firmware releases are compatible with lower COMM releases. For instructions about how to
downgrade firmware, see PC-over-IP System User’s Guide, available on the ClearCube Support site.

NOTE: ClearCube recommends always using the same COMM version on the host and client.

10 Rev K 1.10.04.08.2014 ClearCube Technology, Inc.

Rev K 1.10.04.08.2014

P/N G0400122

clearcube.com