PCoIP
®
Device and Firmware Compatibility
Guide
Technical Support
See the support Web site for technical updates, additional warranty information and documentation, and software revisions:
Web http://www.clearcube.com/support
Email: support@clearcube.com
Phone: (512) 652-3400 or call toll free
(866) 652-3400 (United States)
ClearCube Technology, Inc. Corporate Headquarters
ClearCube
3700 W Parmer Ln
Austin, Texas 78727
Email info@clearcube.com
Main Phone: (512) 652-3500 or call toll free (866) 652-3500 (United States)
Main Fax: (512) 652-3501
Or contact your local ClearCube Reseller or Authorized Service Provider
Copyrights
© 2014 by ClearCube Technology, Inc. All rights reserved. Under copyright laws, this publication may not be reproduced or
transmitted in any form, electronic or mechanical, including photocopying, recording, storing in an information retrieval
system, or translating, in whole or in part, without the prior written consent of ClearCube Technology, Inc.
This information is subject to change without notice and ClearCube shall not be liable for any direct, indirect, special, incidental
or consequential damages in connection with the use of this material.
Trademarks
ClearCube, Sentral, Blade Switching BackPack, PC Blade, C/Port, and I/Port are trademarks or registered trademarks of
ClearCube Technology, Inc. Teradici and PCoIP are registered trademarks of Teradici Corporation in the United States and/or
other countries. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and/or
other countries. VMware and VMware Horizon View are trademarks or registered trademarks of VMware, Inc. in the United
States and/or other jurisdictions. All other trademarks are the property of their respective owners.
Patents
The ClearCube Architecture and its components described in this user manual are protected by numerous granted and pending
U.S. and international patents. Granted patents include: US05926172, US05966056, US05994952, US06012101, US06020839,
US06037884, US06038616, US06119146, US06148182, US06167241, US06385666, US06421393, US06426970, US06633934,
US06708247, US06735658, and US06886055.
Patents pending include: US S/N 09/755378, US S/N 10/279475, US S/N 10/198719, US S/N 10/198650, US S/N 10/409219, US
S/N 09/728667, US S/N 09/728669, US S/N 10/411804, US S/N 10/411908, US S/N 10/458853, US S/N 10/364584, US S/N
10/301536, US S/N 60/411066, US S/N 10/662933, US S/N 10/662889, US S/N 10/662932, US S/N 10/662968, US S/N
10/301563, US S/N 10/662936, US S/N 10/301518, US S/N 10/662955 and US S/N 10/662954.
Inquiries regarding patented technology should be directed to ClearCube Corporate Headquarters
Contents
1 About This Document ...................................................................................................................... 1
2 TERA 1-Based Zero Clients and Host Cards ....................................................................................... 1
3 Product Compatibility ...................................................................................................................... 1
3.1 Blade PCs, Workstations, and Host Cards ................................................................................. 1
3.2 Zero Clients and Host Cards ...................................................................................................... 2
3.3 Host Cards and Firmware ......................................................................................................... 2
3.4 Zero Clients and Firmware........................................................................................................ 3
3.5 TERA Firmware and VMware Horizon View .............................................................................. 3
3.6 TERA Firmware ......................................................................................................................... 4
4 File Details ....................................................................................................................................... 6
5 Firmware Upgrade and Downgrade Paths ........................................................................................ 7
5.1 For Instructions about Upgrading Devices ................................................................................ 7
5.2 Upgrading TERA Firmware ........................................................................................................ 7
5.3 Downgrading TERA Firmware ................................................................................................... 7
6 Contacting Customer Support .......................................................................................................... 8
Rev L 1.11.12.29.2014 iii
About This Document
Blade
Supported Host Cards
A6106D
V5320*, V5340*, V5422, V5442
M1024W
V5422, V5442
M1022W
V5422, V5442
R3082D
V5420, V5430
R3040S
V5220*, V5240*, V5320*, V5340*
1 About This Document
This document details TERA firmware used in ClearCube® zero clients and host cards using PCoIP®
technology. Topics include hardware and software support, interoperability with other versions, and
upgrade and downgrade compatibility and requirements.
This document assumes that you are familiar with PCoIP technology and have a basic understanding of
firmware and computer hardware.
NOTE: See PC-over-IP System User’s Guide for detailed instructions about installing firmware at
http://www.clearcube.com/support/.
2 TERA 1-Based Zero Clients and Host Cards
See Revision K and lower of this document for information about TERA 1-based zero clients and host
cards. Devices detailed include
V53xx, V52xx, and V51xx host cards,
I94x0, CD74xx zero clients, and
COMM firmware for TERA 1-based quad zero clients and host cards.
See the ClearCube support site for these revisions of this documentation.
3 Product Compatibility
The sections below show the compatibility of devices using PCoIP technology.
3.1 Blade PCs, Workstations, and Host Cards
The table below shows ClearCube blades and the host cards they support.
* See Revision K and lower of this document for information about TERA 1-based zero clients and
host cards.
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PCoIP Device and Firmware Compatibility Guide
Host Card
V5420
V5422
V5430
V5442
Zero Client
CD75nn
CD76nn
CD77nn
CD78nn
CD95nn
CD96nn
CD97nn
CD98nn
Host Card
Supported TERA Firmware Version
V5442
4.0.3 and higher
V5430
4.1.0 and higher
V5422
4.0.3 and higher
V5420
4.1.0 and higher
3.2 Zero Clients and Host Cards
The table below shows TERA 2 zero clients and supported TERA 2 host cards, where indicates that a
host card and a zero client are compatible. (See Revision K and lower of this document for information
about TERA 1-based zero clients and host cards.)
In the models below, n is a digit of the zero client model number. For example, CD76nn could be CD7622
or CD7624.
3.3 Host Cards and Firmware
The table below shows TERA 2 host cards and the minimum firmware required. (See Revision K and
lower of this document for information about TERA 1-based zero clients and host cards.)
NOTE: Always use the same TERA version on the host and the client.
2 Rev L 1.11.12.29.2014 ClearCube Technology, Inc.
Product Compatibility
Zero Client
Supported
TERA Firmware Version
CD75nn
4.0.3 and higher
CD76nn
CD77nn
CD78nn
CD95nn
CD96nn
CD97nn
CD98nn
TERA Firmware
Supports Horizon View
4.7.0
6.0 and 5.3
4.6.0
6.0 and 5.3
4.5.1
6.0 and 5.3
4.5.0
5.3 and 5.2
4.2.0
5.x
4.1.2
5.x
4.1
5.x
4.0.3
5.x
4.0.2
5.x
4.0.1
5.x
4.0
5.x
3.5.1
5.0
3.5.0
5.0
3.4.1
4.6
3.3.1
4.5 and 4.6
3.2.1
4.0, 4.0.1, 4.0.2, and 4.5
3.2.0
4.0, 4.0.1 and 4.5
3.1.1
4.0 and 4.0.1
3.4 Zero Clients and Firmware
The table below shows TERA 2 zero clients and the minimum firmware required. In the models shown
below, n is a digit of the model number. For example, CD76nn could be a CD7622 or a CD7624.
See 3.6 “TERA Firmware” on page 4 for a list of all supported TERA firmware.
3.5 TERA Firmware and VMware Horizon View
The table below shows TERA firmware versions and compatibility with VMware® Horizon View™.
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PCoIP Device and Firmware Compatibility Guide
TERA Firmware
Supports Horizon View
2.3
No support
1.11
No support
1.9
No support
1.7
No support
0.23
No support
TERA
version
Compatible with
Not compatible with
Installation
Requirements
Install on
Tera 2 Device?
4.7.0
4.6.0, 4.5.1, 4.5.0, 4.2.0, 4.1.x,
4.0.x, 3.5.x, 3.4.x, 3.3.x, 3.2.x,
3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.6.0
4.5.1, 4.5.0, 4.2.0, 4.1.x, 4.0.x,
3.5.x, 3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.5.1
4.5.0, 4.2.0, 4.1.x, 4.0.x, 3.5.x,
3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.5.0
4.2.0, 4.1.x, 4.0.x, 3.5.x, 3.4.x,
3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.2.0
4.1.2, 4.1.1, 4.1.0, 4.0.x, 3.5.x,
3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
3.6 TERA Firmware
The table below shows all TERA firmware releases and the compatibility of each version with other TERA
firmware versions.
NOTE: Always use the same TERA version on the host and the client.
4 Rev L 1.11.12.29.2014 ClearCube Technology, Inc.
Product Compatibility
TERA
version
Compatible with
Not compatible with
Installation
Requirements
Install on
Tera 2 Device?
4.1.2
4.1.1, 4.1.0, 4.0.x, 3.5.x, 3.4.x,
3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.1
4.0.3, 4.0.2, 4.0.1, 4.0, 3.5.x,
3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
4.0.3
4.0.2, 4.0.1, 4.0, 3.5.x, 3.4.x,
3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1, 3
Yes
4.0.2
4.0.1, 4.0, 3.5.x, 3.4.x, 3.3.x,
3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
(Untested)
4.0.1
4.0, 3.5.x, 3.4.x, 3.3.x, 3.2.x,
3.1.x
3.0, 2.x, 1.x, 0.x
1
Yes
(Untested)
4.0
3.5.x, 3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
No
3.5.1
3.5.0, 3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
No
3.5.0
3.4.x, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
No
3.4.1
3.4.0, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
No
3.4.1 Beta
3.4.0, 3.3.x, 3.2.x, 3.1.x
3.0, 2.x, 1.x, 0.x
1
No
3.3.0
3.3.0, 3.3.1, 3.3.2
3.0, 2.x, 1.x, 0.x
1
No
3.2.1
3.1.x, 3.2.x
3.0, 2.x, 1.x, 0.x
1
No
3.2.0
3.1.0 through 3.1.2
3.0, 2.x, 1.x, 0.x
1
No
3.1.2
3.1.0, 3.1.1
3.0, 2.x, 1.x, 0.x
1
No
3.1.1
3.1.0
3.0, 2.x, 1.x, 0.x
1
No
3.1.0
3.1.0
3.0, 2.x, 1.x, 0.x
1
No
3.0
3.0
2.x, 1.x, 0.x
1
No
2.3
2.0 through 2.2
1.x, 0.x
1
No
2.2
2.0, 2.1
1.x, 0.x
1
No
2.1
2.0
1.x, 0.x
1
No
2.0
2.0
1.x, 0.x
1
No
1.12
1.x
0.x 2 No
1.11
1.10
0.x 2 No
1.10
1.0 through 1.9
0.x 2 No
1.9
1.0 through 1.8
0.x 2 No
1.8
1.0 through 1.7
0.x 2 No
1.7
1.0 through 1.6
0.x 2 No
1.6
1.0 through 1.5
0.x 2 No
1.5
1.0 through 1.4
0.x 2 No
1.4
1.0 through 1.3
0.x 2 No
1.3
1.0 through 1.2
0.x 2 No
1.2
1.0, 1.1
0.x 2 No
1.1
1.0
0.x 2 No
1.0
1.0
0.x 2 No
0.23
0.19 through 0.21
0.18
2
No
1) To install this firmware on a device, the existing firmware version must be 1.4 or higher - see
“Upgrading TERA Firmware” on page 7 for more information.
2) To install this firmware on a device, the existing firmware version must be ≥ 0.18 and the bootloader
version must be ≥ 2.0.
3) This release is applicable to Tera 2 zero clients and host cards only.
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PCoIP Device and Firmware Compatibility Guide
TERA Version
File Name
Release Date
(YYYY/MM/DD)
4.7.0
tera2_4-7-0_r4_7@16934.all
tera1_4-7-0_r4_7@16934.all
2014/11/24
4.6.0
tera2_4-6-0_r4_6@16708.all
tera1_4-6-0_r4_6@16708.all
2014/10/01
4.5.1
tera2_4-5-1_r4_5@16420.all
tera1_4-5-1_r4_5@16420.all
2014/07/18
4.5.0
tera2_4-5-0_r4_5@16006.all
tera1_4-5-0_r4_5@16006.all
2014/05/09
4.2.0
tera2_4-2-0_r4_2@15160.all
tera1_4-2-0_r4_2@15160.all
2014/01/08
4.1.2
tera2_4-1-2_r4_1_2@14565.all
tera1_4-1-2_r4_1_2@14565.all
2013/08/28
4.1.0
tera2_rel4-1-0_r4_1@14079.all
tera1_rel4-1-0_r4_1@14079.all
2013/04/26
4.0.3
tera2_rel4-0-3_rc_tera_r4_0_3@13404.all
2012/11/09
4.0.2
tera2_rel4-0-2_rc_tera_r4_0_2@13079.all
tera1_rel4-0-2_rc_tera_r4_0_2@13079.all
2012/08/23
4.0.1
tera2_rel4-0-1_rc_tera_r4_0@13022.all
tera1_rel4-0-1_rc_tera_r4_0@13022.all
2012/08/13
4.0
tera1_rel4-0-0_rc_tera1_r3_5@12092.all
2012/05/17
3.5.1
tera1_rel3-5-1_rc_tera1_r4_0@12593.all
2012/02/17
3.5.0
tera1x00_rel3-5-0_11849.all
2011/12/02
3.4.1
tera1x00_rel3-4-1_11491.all
2011/10/03
3.3.0
tera1x00_rel3-3-0_v321.all
2011/02/08
3.1.1
tera1x00_rel3-1-1_v270.all
2010/04/16
2.3
tera1x00_rel2-3_v233.all
2009/10//08
1.11
tera1x00_rel1-11_v193.all
2009/02/25
1.9
tera1x00_rel1-9_v175.all
2008/11/18
1.7
tera1x00_rel1-7_v163.all
2008/09/05
0.23
tera1x00_rel0-23_v125.all
2008/04/10
4 File Details
The table below shows each TERA version and identifies each version’s release date.
6 Rev L 1.11.12.29.2014 ClearCube Technology, Inc.
Firmware Upgrade and Downgrade Paths
Installed Firmware Version
Upgrade Process
0.1 through 0.17
1. Install firmware version 0.18.
2. Install firmware version 1.x (1.4 or greater).
3. Install firmware version 4.5.x or 4.6.0.
4. Install the new firmware (4.7.0).
0.18 through 1.3
1. Install firmware version 1.x (1.4 or greater).
2. Install firmware version 4.5.x or 4.6.0.
3. Install the new firmware (4.7.0).
1.4 through 4.2.0
1. Install firmware version 4.5.x or 4.6.0.
2. Install the new firmware (4.7.0).
4.5.0 through 4.6.0
Install the new firmware (4.7.0).
5 Firmware Upgrade and Downgrade Paths
The following sections detail firmware upgrade and downgrade paths for TERA firmware on zero clients
and host cards.
NOTE: See Revision K and lower of this document for information about TERA 1-based zero clients and
host cards.
5.1 For Instructions about Upgrading Devices
You can upgrade the firmware of individual ClearCube zero clients and host cards by uploading selfinstalling firmware files through a Web interface or by using ClearCube Sentral. You can also use Sentral
to upgrade groups of devices. See PC-over-IP System User’s Guide for information about updating device
firmware. See Sentral Administrator’s Guide for information about using Sentral to upgrade device
firmware, for information about device groups, and more.
5.2 Upgrading TERA Firmware
The table below shows the firmware upgrade paths for firmware release ranges. See PC-over-IP System
User’s Guide for instructions about how to perform firmware upgrades.
5.3 Downgrading TERA Firmware
The previous table shows ranges of TERA firmware versions. Some ranges of firmware require installing
a specific version of firmware before you can upgrade or downgrade to the next range of firmware. You
can use the previous table to determine if your downgrade path requires the installation of an
intermediate firmware version. For information about how to downgrade firmware, see PC-over-IP
System User’s Guide, available on the ClearCube Support site.
NOTE: Always use the same TERA version on the host and client.
Rev L 1.11.12.29.2014 7
PCoIP Device and Firmware Compatibility Guide
6 Contacting Customer Support
Contact Customer Support as shown below.
Support site: www.clearcube.com/support
Email: support@clearcube.com
Phone: (866) 652-3400
(512) 652-3400
8 Rev L 1.11.12.29.2014 ClearCube Technology, Inc.
Rev L 1.11.12.29.2014
P/N G0400122
clearcube.com
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