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User Guide
RM-702 and RM-802-IM
Two Channel Remote Station
User Guide
Part Number: 399G260 Rev A
Date: May 24, 2018
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User Guide| RM-702/RM-802-IM
Document reference
RM-702/RM-802-IM User Guide
399G260 Rev A
Legal disclaimers
Copyright © 2018 HME Clear-Com LtdHME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or
registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement
and may be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its
use, copying, distribution, and decompilation / reverse engineering. No part of this
document may be reproduced in any form by any means without prior written
authorization of Clear-Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE;
Montreal, Canada; and Beijing, China. Specific addresses and contact information
can be found on Clear-Com’s corporate website: www.clearcom.com
Clear-Com contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1 510 337 6600
Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: CustomerServicesEMEA@clearcom.com
China Office
Beijing Representative Office
Beijing, P.R. China
Tel: +8610 65811360/65815577
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User Guide| RM-702/RM-802-IM
Table of contents
1 Compliance 6
2 Operation 9
2.1 Introduction 9
2.2 The Clear-Com Concept 9
2.3 Description 10
2.4 Operation 11
3 Installation 14
3.1 Installation Overview 14
3.2 Description of Front panel Connectors 17
3.3 Headset Connector (Front Panel) 17
3.4 Description of Rear Panel Connectors 18
3.5 Description of Options and Adjustments 19
3.6 Typical System Applications 24
3.7 Actual Applications 26
4 Maintenance 34
4.1 Introduction 34
5 Technical Specifications 35
5.1 RM-702/RM-802-IM Two-Channel Station 35
6 Technical Support and Repair Policy 39
6.1 Technical Support and Repair Policy 39
6.2 Technical Support Policy 39
6.3 Return Material Authorization Policy 41
6.4 Repair Policy 42
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User Guide| RM-702/RM-802-IM
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Only use attachments/accessories specified by the manufacturer.
10. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
11. Unplug this apparatus during lightning storms or when unused for long periods
of time.
12. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
13. WARNING: To reduce the risk of fire or electric shock, do not expose this
product to rain or moisture.
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User Guide| RM-702/RM-802-IM
Please familiarize yourself with the safety symbols in Figure 1. When you see these
symbols on this product, they warn you of the potential danger of electric shock if
the station is used improperly. They also refer you to important operating and
maintenance instructions in the manual.
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1 Compliance
Clear-Com, LLC, an HME Electronics, Inc, company is committed to compliance with
the laws and regulations of each country where Clear-Com markets the product
below.
Applicant Name : Clear-Com, LLC
Applicant Address : 1301 Marina Village Parkway, Suite 105, Alameda, California
94501, United States
Manufacturer Name : HM Electronics, Inc.
Manufacturer Address : 2848 Whiptail Loop, Carlsbad CA 92010 USA
Country of Origin : USA
Brand : Clear-Com
Product Name : Remote Station
Product Regulatory Model Number : RM-702 and RM-802-IM
User Guide| RM-702/RM-802-IM
This document was prepared in the English language. In case this document is
translated into another language and a discrepancy arises between languages, the
English version shall prevail as being the version which best expresses the intent of
the parties. Any notice or communication given in conjunction with this document
must include an English version.
Caution: All products are compliant with regulatory requirements detailed in this
document when the user follows all the installation instructions and operating
conditions per Clear-Com specifications.
Caution: Product modifications not expressly approved by the party responsible
for compliance can void the user’s authority to operate the equipment.
Caution: Use of accessories and peripherals other than those recommended by
Clear-Com may void the product’s compliance as well as the user’s authority to
operate the equipment.
European Union (CE mark)
The CE marking indicates compliance with the following directives and standards.
Directives:
l Electromagnetic Compatibility Directive 2014/30/EU
l Low Voltage Directive 2014/35/EU
l RoHS Directive 2011/65/EU
Standards:
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User Guide| RM-702/RM-802-IM
RM-802-IM
Temperature 0°C to +50°C
Humidity Relative humidity up to 96 %
Vibration
Frequency range: 2 –13.2 Hz,
Amplitude: 1.0 mm (peak value)
Frequency range: 13.2–100 Hz,
Acceleration amplitude: 0.7 g
EMC DNVGL-CG-0339 - Class A & B
Enclosure IP20
l EN 55032, EN 55024, EN 60950-1, EN 50581
Maritime Certification
The regulatory model MS802 bears the DNV-GL mark, indicating conformity with
DNVGL-CG-0339 Edition November 2016.
Location Classes:
The influence of the ambient environment on equipment depends upon the field of
application on board. Environmental testing therefore implies tests being directly
related to intended location on board as well as general tests, which are not directly
related to location. There are five location classes: Temperature, humidity,
vibration, enclosure and EMC. The allowed location of installation on board depends
on the maritime approved location class.
Model RM-802-IM was DNV-GL type approved for Temperature Location Class A,
Humidity Location Class A, Vibration Location Class A, EMC Location Class A & B and
Enclosure Location Class A.
Model RM-802-IM is allowed to be installed in the control room and bridge. For more
details please follow the Table 1 Location Class below.
Model RM-802-IM is not allowed to be installed in machinery spaces, pump room,
holds, rooms with no heating and open deck.
Encore Models with DNV Certification, for use in Industrial and Marine Applications
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User Guide| RM-702/RM-802-IM
Waste Electrical and Electronic Equipment (WEEE)
The European Union (EU) WEEE Directive (2012/19/EU) places an obligation on
producers (manufacturers, distributors and/or retailers) to take-back electronic
products at the end of their useful life. The WEEE Directive covers most Clear-Com
products being sold into the EU as of August 13, 2005. Manufacturers, distributors
and retailers are obliged to finance the costs of recovery from municipal collection
points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that
this product was put on the market after August 13, 2005 and must not be disposed
of with other waste. Instead, it is the user’s responsibility to dispose of the user’s
waste equipment by handing it over to a designated collection point for the
recycling of WEEE. The separate collection and recycling of waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling,
please contact your local authority, your household waste disposal service or the
seller from whom you purchased the product.
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2 Operation
2.1 Introduction
Congratulations on choosing this Clear-Com product. Clear-Com was established in
1968 and remains the market leader in providing intercoms for entertainment,
educational, broadcast, and industrial applications. The ruggedness and high buildquality of Clear-Com products defines the industry standard. In fact, many of our
original beltpacks and main stations are still in daily use around the world.
2.2 The Clear-Com Concept
Clear-Com is a closed-circuit intercom system that consistently provides highclarity communication in high-noise and low-noise environments. A basic system
consists of a single- or multi-channel power supply or main station connected to
various single- or multi-channel remote stations, such as beltpacks and
loudspeaker stations.
User Guide| RM-702/RM-802-IM
Clear-Com manufactures a wide variety of both portable and fixed-installation
units. All are compatible with each other. Clear-Com intercom systems can also
interface with other communication systems and devices.
Clear-Com stations are interconnected with two-conductor, shielded microphone
cable, using 3-pin XLR connectors. One wire carries the DC power from a main
station or power supply to all remote stations, and the other wire carries two-way
(duplex) audio information. The shield acts as a common ground. One termination
(per channel) is needed throughout the intercom network, and is usually located in
the main station or power supply.
Clear-Com is a distributed amplifier system; each main and remote station houses
its own mic preamplifier, headset or speaker power amplifier, and signaling
circuitry. Low-impedance mic input lines and specially designed circuitry make
Clear-Com channels virtually immune to RFI and dimmer noise.
Clear-Com main stations, power supplies and certain remote stations have
auxiliary program inputs with local volume control, allowing an external audio
source to be fed to the intercom system.
Visual signal circuitry (call lights), a standard feature on most main and remote
stations, allows the user to attract the attention of operators who have removed
their headsets.
Depending on the type of main and remote stations selected (and assuming that
enough DC power is available) remote stations can be distributed along a mile of
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wire. Remote stations bridge the intercom line at a very high impedance and place
a minimum load on the line. The audio level always remains constant, and does not
fluctuate as stations leave and join the network.
2.3 Description
The RM-702/RM-802-IM is one of a series of professional intercom stations
specifically designed for the broadcast industry. This two-channel, one-rack-space
station is ideal for ENG and EFP trucks, production studio consoles, and small TV
facilities. The station can be tailored to your needs through its programmable talk
button options. The RM-702/RM-802-IM is compatible with all Clear-Com party-line
intercoms.
The station also incorporates an internal single-channel program interrupt system
(IFB). When activated, one or more stations can interrupt the program to a talent
with Clear-Com’s wired or wireless talent receivers. Direct connection to ClearCom’s IFB system is easily accomplished through a 1/4 in. (0.62 cm) phone jack on
the rear panel intended to directly connect to a Clear-Com MA-704.
User Guide| RM-702/RM-802-IM
The RM-702/RM-802-IM remote speaker/headset station allows selectable twochannel talking and/or listening on a Clear-Com intercom system. The operator can
communicate on either of the channels separately or on both at once. Illuminated
dual-action talk buttons provide electronic momentary or latching capability. The
latching feature may be disabled if desired. The talk buttons can also be remote
controlled for footswitch or other use. Monitoring activity is possible through the
speaker or headset or both at once.
The RM-702/RM-802-IM features visual call signaling to attract the attention of
operators who have removed their headsets or turned off their speakers.
This station accepts dynamic headsets. The station accepts two different lengths of
plug-in gooseneck microphones, 9 in. (22.86 cm) and 18 in. (45.72 cm), to allow for
different operating locations/positions.
The station’s speaker can be turned on or off by a convenient front panel switch
when private conversation via the headset is desired. A speaker dipping circuit
provides an additional amount of acoustic output before feedback. This feature
helps to reduce feedback when stations are placed in close proximity to each other.
The station accepts a balanced program input for monitoring external audio in the
headset or speaker. Individual sidetone controls for each channel allow the
operator to vary the level of his/her own voice as heard in the headset/speaker.
Studio announce allows control of a paging speaker in a studio. A front panel button
activates this function and an associated relay.
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The RM-702/RM-802-IM installs in a standard 19 in. (48.26 cm) equipment rack,
Panel Mic
Speaker
Program
Level
On
Off
Sidetone
Null
Level
Announce
Level
ProgramProgram
Channel A Channel B
Sidetone
Null
Volume
Volume
Talk
Headset
Panel Mic
Headset
2-Channel
Remote Station
RM-702
Call
Tal k
Buttons
Call
Buttons
Channel A
Vol ume
Channel B
Vol ume
Channel A
Sidetone
Channel B
Sidetone
Program
Level A
Program
Level B
Speaker
Switch
MIC
Select
Switch
Announce
Button
Program
Monitor
Level
Panel
Microphone
Panel
Headset
using only one rack space. The station provides two 3-pin, XLR connectors for input
and loop-through on each channel.
2.4 Operation
Normal operation of the RM-702/RM-802-IM requires access only to the front panel
controls. For intercom operation, set the listen level controls for each channel to the
desired level and press the talk switches when talking. If a headset is being used,
set the sidetone control for the receiving channel for the desired amount of
sidetone in the earphone. If the panel mic and speaker are being used, set the
sidetone control for minimum feed-through to the speaker to prevent feedback.
User Guide| RM-702/RM-802-IM
The rest of this section is a detailed description of each control.
2.4.1 Talk Buttons
Each channel has its own illuminated talk button for activating the microphone feed
to a given channel. Mechanically, the pushbutton is momentary in action; however,
electrically the button has dual action (momentary or latching) depending on how
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the button is pressed. The latching function can be defeated with a rear-panel DIP
switch.
l LATCHING: Pressing the button quickly will toggle the talk function,
alternately turning it on or off.
l MOMENTARY: Pressing the button for longer than 1/4 second will turn the
button press into a momentary function such that when the button is released
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the talk function will turn off. In any case the talk function is activated all of
the time the button is pressed.
l TALK INDICATION: The talk button illuminates yellow when a talk is
activated and blue when talk is not active.
l CALL INDICATION: The call button will flash red when a call signal is
received on that channel.
l AUTO-CALL ON TALK: Each channel can be set to send a call signal when the
talk function is active. This function is used to activate IFB circuits or any
other call-activated function available on other stations. A DIP switch on the
rear panel activates this function.
l SPEAKER DIP FUNCTION: Pressing either talk button will reduce the output
level of the speaker by a set amount to avoid feedback.
2.4.2 Call Buttons
User Guide| RM-702/RM-802-IM
Each channel has its own call button. Pressing the call button at any time will send a
call signal on that channel regardless of the activation of the talk circuit for that
channel.
The call button for that channel will flash red while the call button is pressed
indicating the presence of a call signal on the line.
2.4.3 Volume Controls
Each channel has a separate volume control for monitoring incoming audio.
Listening is always on and is not controlled by any logic. To listen to a channel, turn
up the appropriate control. To not listen to a channel, turn the control completely
off.
2.4.4 SideTone Controls
Each channel has a sidetone null control. This control sets the amount of the
microphone that is heard in the earphone from that channel.
This control is a true hybrid null control and therefore is sensitive to changes in line
loading. For headphone use, it is best to find the null for a given channel and then
rotate the control clockwise to obtain the desired sidetone level.
If the speaker and panel microphone are used together, providing a possible
acoustic feedback path, it will be necessary to use an almost complete null of the
sidetone control.
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User Guide| RM-702/RM-802-IM
2.4.5 Program Send Level Control for Channel A and B
Both channels A and B have a program send level control that sets the volume of
program audio being sent to that channel when the program is activated.
2.4.6 Speaker On/Off Switch
The switch marked speaker on/off is used to turn the speaker on and off.
2.4.7 Mic Select Switch
The mic select switch enables the operator to select which microphone is active.
2.4.8 Program Monitor Level Control
The program volume control sets the amount of the program signal heard directly in
the headphone or speaker. This control only affects what is heard in the headphone
or speaker and does not affect program feed to the intercom lines.
2.4.9 Announce Button
The announce button allows the operator to instantly use the microphone input to
directly talk to a system external to the intercom such as a paging
speaker/amplifier in another room. A dry set of relay contacts on the rear panel is
also available for activating external switching, as needed when the announce
button is pressed.
The button illuminates amber when pressed. Pressing the announce button
momentarily disables any active talks. Active talk circuits will be restored when the
button is released.
The talk-muting action can be defeated if desired by moving an internal jumper.
(See the section on internal options and adjustments.)
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3 Installation
This section discusses the installation of the RM-702/RM-802-IM in an intercom
system including typical applications, overall installation theory, detail of each
connector, and adjustments.
3.1 Installation Overview
This section describes the Clear-Com concept of intercom line connection. The
following subjects are discussed:
l Intercom line connection
l Line termination
l Station powering
l Cable considerations
User Guide| RM-702/RM-802-IM
3.1.1 Intercom Line Connection
The RM-702/RM-802-IM provides male and female XLR-3 connectors for each
intercom line, which are looped through.
3.1.2 Connecting or Isolating RM-702/RM-802-IM Channels
An internal jumper in the RM-702/RM-802-IM unit allows you to defeat the powerchannel isolation of the unit, as described in the following procedure.
Note: This adjustment should only be carried out by qualified service personnel.
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User Guide| RM-702/RM-802-IM
JP4
JP2
JP3
JP6
JP5
JP4 1
2
3
JP4
1
2
3
1. Please observe anti-static procedures. The circuit cards can be damaged by
static electricity. Please ground yourself and tools before touching any circuit
cards.
2. Remove the cover of the RM-702/RM-802-IM.
3. On the main circuit board, locate the JP4 three-pin jumper.
The jumper is located on the rightmost upper portion of the circuit card, when
viewed from the front of the unit. The label “J4” appears behind the jumper. A
jumper plug is placed over pins 2 and 3.
4. Do one of the following:
a. To connect the two channels, place the jumper plug over pins 1 and 2.
b. To isolate the two channels, place the jumper plug over pins 2 and 3.
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The RM-702 unit is shipped with the jumper plug over pins 2 and 3 to maintain
the power-channel isolation. Power-channel isolation ensures that if one
channel loses power, the other channel will continue to operate.
5. Replace the cover of the RM-702/RM-802-IM.
3.1.3 Line Termination
The fundamental concept of Clear-Com party-line intercom is that all stations
provide high-impedance current-sourced signals into a single common system
termination.
The receive or listen section of stations contain a hybrid null circuit that attempts to
reject (null) any talk signal being sent by that station on that channel. The hybrid
null circuit depends on a known impedance on the intercom line to accomplish this.
Variations in impedance on the line upset the null.
All Clear-Com Intercom lines must be terminated. Care must be taken not to fail to
terminate or to “double”-terminate a line. All unused intercom inputs must be
terminated to keep the line drive circuits stable.
User Guide| RM-702/RM-802-IM
The RM-702/RM-802-IM does not provide termination on the intercom line. ClearCom main stations and power supplies provide switch-selectable termination
networks on all intercom output lines. It is up to the user to determine where the
termination will be provided. An unterminated line will cause excessive levels,
possible oscillation of line drivers, and severe unbalance of hybrid null networks. A
double- or multiple-terminated line will cause low levels and severe unbalance of
hybrid null circuits.
The termination of an intercom line (or channel) is a 220 Ohm resistor in series with
a 4.7 KOhm that is paralleled with a 10 uF capacitor.
3.1.4 Station Powering
Typical Clear-Com systems are powered by a main station or a power supply.
Clear-Com power supplies can be paralleled to increase the number of remote
stations that can be operated in a system.
3.1.5 Cable Considerations
The Clear-Com intercom line is intended to run on a shielded twisted pair of cable
per channel of intercom. One conductor carries full duplex (“two-way”) audio, the
other conductor carries the DC power for remote stations. The shield is used for
ground return for audio and power. When choosing interconnect cable, keep the
following considerations in mind:
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User Guide| RM-702/RM-802-IM
l DC resistance of the ground or common conductor affects crosstalk. For runs
longer than 500 ft. (152.5 m), do not use wire smaller than 20 gauge.
l The capacitance of the interconnect cable affects system frequency response
and sidetone stability. Total capacitance should not be greater than 0.25 uF.
Portable Installation Cable: Practical cable for portable system interconnections
is flexible, two-conductor, shielded microphone cable. For runs less than 500 ft.
(152.5 m), a cable made of 24-gauge wire is acceptable. For runs longer than
500ft. (152.5 m), use a 20-gauge cable or larger.
Permanent installation Cable: Vinyl-jacketed shielded pair is the cable of choice
for permanent installations. Use a low-capacitance 20-gauge wire for short runs of
less than 500 ft. (152.5 m) and 18-gauge cable for runs greater than 500 ft. (152.5
m). Placing the cable in conduit is recommended, but not necessary.
Multi-pair cable that is individually shielded is acceptable for use in multi-channel
systems. For cross-talk considerations, the shields must be tied together on both
ends of the cable to produce the lowest possible DC path for ground return.
3.2 Description of Front panel Connectors
3.3 Headset Connector (Front Panel)
Note: The following is a description of a recommended headset.
Mic Type --- Dynamic, for details see the technical specifications
Wiring
Pin 1 --- Mic common
Pin 2 --- Mic hot
Pin 3 --- Headphone common
Pin 4 --- Headphone hot
3.3.1 Panel Mic Connector (Front Panel)
Clear-Com provides two plug-in panel microphones for use on the RM-702/RM-802IM. The GM-9 is 9 in. (22.86 cm) long and GM-18 is 18 in. (45.72 cm) long. The
microphone is of the electret type. The microphone has a built-in 1/4 in. (0.64cm)
phone jack for a connector. A mating receptacle is mounted on the RM-702/RM802-IM.
To install a GM-9 or GM-18 panel mount microphone, use the following steps:
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User Guide| RM-702/RM-802-IM
Intercom Channel A Intercom Channel BRM-702
Hot Mic/
C-C IFB
System
Call
On T
alk
A
Call
On T
alk
B
Intrp
t An
nc
Intrp
t E
xt IF
B
Long
Line
A
Long Line B
Prog
Int
A
Prog
Int B
On
Off
Mom T
alk
B
Mom T
alk
A
Prog
Feed B
Prog
Feed
A
Accessory
Intercom
Channel
A
Intercom
Channel
B
Accessory
Port
Hot Mic/
C-C IFB
System
DIP
Switches
1. Check the set screw in the mic-mounting flange to make sure it is clear of the
threads in the bushing.
2. Screw the microphone into the bushing hand-tight.
3. Set the set screw on top of the bushing to lock the mic in place.
3.4 Description of Rear Panel Connectors
3.4.1 Intercom Line Connectors
(Rear Panel, XLR-3 2 Male & 2 Female)
The RM-702/RM-802-IM has a male and female pair of XLR-3 connectors for each
intercom line. The male-female pair of connectors are wired parallel and intended
for loop-through connection.
The pinout of the intercom connectors is as follows:
Pin 1 --- Ground (shield)
Pin 2 --- Power
Pin 3 --- Audio
3.4.2 IFB/Hot Mic (Rear Panel, 1/4-Inch Phone Jack)
A 1/4in. (0.64cm) phone jack marked IFB/HOT mic provides an output signal from
the selected microphone. This output is intended to work with Clear-Com’s MA-704
IFB control panel. A control signal into this connector from the MA-704 causes all
active talks from the station to cease and only sends the IFB output.
The pin description of the connector is as follows:
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Tip --- Microphone audio output
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
“ACCESSORY” CONNECTOR
DB-15F
Foot Switch Common
Foot Switch “B”
Foot Switch “A”
GND
Announce Relay N.C. Contact
Announce Relay Wiper
Announce Relay N.O. Contact
GND
GND
– Announce Audio Output
+ Announce Audio Output
Power (+30 VDC)
GND
– Program Input
+ Program Input
Ring --- Control signal (>15 VDC)
Sleeve --- Ground (shield)
3.4.3 Accessory (Rear Panel, DB-15F)
The accessory DB-15F connector on the rear panel provides program input,
announce audio output, announce relay contacts, and foot switch inputs for
activating a talk on either channel. The pin assignment of the connector is as
follows:
User Guide| RM-702/RM-802-IM
3.5 Description of Options and Adjustments
3.5.1 DIP Switch Option Switches (Rear Panel)
Twelve DIP switches on the rear panel enable various options in the station:
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l PROGAM ENABLE A: Enables program audio on channel A when set to the on
position.
l PROGRAM ENABLE B: Enables program audio channel B when set to the on
position.
l MOM TALK A: Setting the momentary talk A switch to the on position will
disable the latching function of the channel A talk button. In this mode, the
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User Guide| RM-702/RM-802-IM
talk button must always be held in continuously while the operator is talking
on channel A.
l MOM TALK B: Setting the momentary talk B switch to the on position will
disable the latching function of the channel B talk button. In this mode, the
talk button must always be held in continuously while the operator is talking
on channel B.
l CALL ON TALK A: If the call on talk A switch is set to the on position, a call
signal will be placed on channel A whenever the talk function is activated. This
can be used to activate any call-activated functions available on other
stations.
l CALL ON TALK B: If the call on talk B switch is set to the on position, a call
signal will be placed on channel B whenever the talk function is activated. This
can be used to activate any call-activated functions available on other
stations.
l INTRPT ANNC: If the interrupt announce switch is set to the on position,
pressing the announce button will disconnect the microphone from the
intercom line(s). This will allow announcements to be made without being
heard over the intercom channels.
l INTRPT EXT IFB: When the hot mic output is connected to Clear-Com’s IFB
system and the interrupt external IFB switch is set to the on position, pressing
a key on the IFB system will disconnect the selected headset or panel
microphone from the intercom line(s). This allows the RM-702/RM-802-IM
microphone to be used to cue talent without affecting intercom line
communication.
l LONG LINE A: If a long cable run on channel A is unavoidable and approaches
1,000 ft. (305 m) or more, set the long line A option switch to the on position.
The ability to set a sidetone null on channel A depends upon properly setting
this switch.
l LONG LINE B: If a long cable run on channel B is unavoidable and approaches
1,000 ft. (305 m) or more, set the long line B option switch to the on position.
The ability to set a sidetone null on channel B depends upon properly setting
this switch.
l PROGRAM INTERRUPT A: Interrupts the program audio to channel A while a
call signal is sent on channel A (default).
You can change this option so that a talk signal, rather than call signal,
interrupts the program audio on channel A. You do this by re-setting an
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User Guide| RM-702/RM-802-IM
Momentary Only Talk B
Call-on-Talk A
Call-on-Talk B
Interrupt Announce
Interrupt E
xternal
IFB
Long Line A
Long Li
ne B
Program Interrupt A
Program Inte
rrupt B
Program Enable A
Program Enable B
Momentary Only Talk A
Off (Default)
On
internal jumper. See the next section, “Re-Setting Program Interrupt
Options,” for instructions.
l PROGRAM INTERRUPT B: Interrupts the program audio to channel B while a
call signal is sent on channel B (default).
You can change this option so that a talk signal, rather than a call signal,
interrupts the program audio on channel B. You do this by re-setting an
internal jumper. See the next section, “Re-Setting Program Interrupt
Options,” for instructions.
The RM-702/RM-802-IM is shipped from the factory with all DIP switches in the off
position. To enable a function, place that DIP switch in the on position.
3.5.2 Re-Setting Program Interrupt Options
When you set one of the rear-panel program interrupt DIP switches to on for a
particular channel (A or B), any call signal activated on that channel interupts the
program audio during the call signal.
You can change this option so that activating a talk signal, rather than a call signal,
interrupts the program audio for the duration of the signal. You do this by re-setting
an internal jumper on the station’s internal circuit board.
To re-set the program interrupt option:
1. Please observe anti-static procedures. Static electricity can damage a circuit
card. Please ground yourself and tools before touching the circuit card.
2. Remove the cover of the RM-702/RM-802-IM by removing the eight Phillips
screws.
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User Guide| RM-702/RM-802-IM
JP5, for channel A
1
2
3
1
2
3
To interrupt program audio during talk signals,
place jumper plug over pins 1 and 2.
To interrupt program audio during call signals,
place jumper plug over pins 2 and 3.
JP6, for channel B
FOR EITHER CHANNEL:
Talk signals
interrupt
program audio
Call signals
interrupt
program audio
3. On the main circuit board, locate one of the following:
a. For channel A: The JP5 three-pin jumper, located in the center of the
circuit board.
b. For channel B: The JP6 three-pin jumper, located in the center of the
circuit board.
4. A jumper plug covers two of the three pins on each jumper. To change the
program-interrupt option on your station, do one of the following:
a. For channel A: Move the jumper plug so that it covers pins 1 and 2. This
causes talk signal activation to interrupt the program audio.
b. For channel B: Move the jumper plug so that it covers pins 1 and 2. This
causes talk signal activation to interrupt the program audio.
In the default position, the jumper plug covers pins 2 and 3, which causes call signal
activation, rather than talk signal activation, to interrupt the program audio.
3.5.3 Panel Mic Level Adjustment (Internal)
The microphone preamplifier for the panel microphone has an internal gain
adjustment control. This gain can be adjusted for different operating conditions. As
shipped from the factory, the control is set to minimum gain such that the panel
microphone and a headset microphone have the same volume when worked at
about 2in. (5.08cm).
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User Guide| RM-702/RM-802-IM
R161
GAIN ADJUST
To adjust the panel microphone gain, you must open the unit. Ground yourself and
tools before touching the circuit board, as circuit boards can be damaged by static
electricity. Remove the top cover of the unit, and locate the jumper labeled “R161.”
It is located on the leftmost side of the circuit board, toward the front of the unit
when facing it. Use a small screwdriver to turn the control clockwise to increase
gain or counterclockwise to decrease gain.
3.5.4 Intercom Line Length Compensation (Rear-Panel DIP Switches)
The receive circuits of the intercom channels have been optimized for an intercom
line length of up to 1,000 ft. (304.8 m). The capacitance of the intercom line must
be compensated for in the receive circuits if a good sidetone null is to be achieved.
When using a speaker, a good sidetone null is necessary to achieve a usable
listening level.
A set of two rear-panel DIP switches have been provided to compensate for lines
longer than 1,000 ft (304.8 m). Each intercom channel has its own DIP switch.
To change the setting of the line length compensation DIP switches, move either
the long line A or long line B DIP switch to the “on” position for intercom lines longer
than 1,000 ft. (304.8).
3.5.5 Program Feed on Announce
You can set up the announce feature so that program audio is sent out on the
announce line as well as the announce audio. You set this option up by using an
internal jumper on the circuit board.
To send out program audio along with announcements:
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1. Please observe anti-static procedures. Static electricity can damage a circuit
RM-702
Director
Engineer
Telephone Interface
RM-702
AC-701
Program Input
Power Supply
PS-702
Channel A
Camera
Operator
1-Channel Beltpack
Assistant Director/
Floor Manager
1-Channel Beltpack
Talent Announcer
TR-50
Channel B
Telco
Line
card. Please ground yourself and tools before touching the circuit card.
2. Remove the cover of the RM-702/RM-802-IM unit by removing the eight Phillips
screws.
3. Locate the JP2 three-pin jumper on the centermost front portion of the circuit
card.
A jumper plug covers pins 2 and 3 of the jumper. This is the off position.
4. Remove the jumper plug from the pins and place it over pins 1 and 2. This is the
on position.
Program audio will now accompany the announce audio.
3.6 Typical System Applications
3.6.1 ENG/EFP Truck
User Guide| RM-702/RM-802-IM
The following block diagram describes a typical ENG/EFP truck installation.
The system has two 2-channel RM-702/RM-802-IM rack-mount stations. The
system is powered from a Clear-Com power supply that also provides the
terminations for both channels.
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Channel B is connected to talent receivers for announcers.
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A telephone line interface is connected to the program input of station #2. It
Director
Assistant Director
Video
Graphics
RM-702
RM-702
HB-702HB-702
Cameras Floor Managers
Program Input
Channel A
Channel B
Provided by user
PS-702
1-Channel Beltpack
1-Channel Beltpack1-Channel Beltpack
1-Channel Beltpack 1-Channel Beltpack
Talent
Announcer
From station PA outputs
Paging spkr
in studio
Mixer/Amp
TR-50
TR-50
provides a program feed from the studio via a dial-up telephone line. Its DIPswitch
options are set to insert program audio on channel B and interrupt the program
when a call signal is present on channel B. The option DIP switches for placing a call
signal on channel B is set on both RM-702s. Now, whenever either RM-702/RM-802IMs initiate a talk to the announcers, it interrupts the program feed (to the
announcers).
3.6.2 Cable/School Television Studio
The following block diagram describes a typical cable or school television studio
installation.
User Guide| RM-702/RM-802-IM
The system has several 2-channel RM-702/RM-802-IM rack mount stations and
several wall mount 2-channel stations. The system is powered from a Clear-Com
power supply that also provides the terminations for both channels.
A line of single-channel beltpacks is connected to channel A. The beltpacks are
used for the cameras and floor managers. Normal communication between all
parties is on channel A.
Channel B is connected to talent receivers for announcers. The program that is to
feed the announcers is connected to the first RM-702/RM-802-IM. Its DIP switch
options are set to insert program on channel B and interrupt the program when a
call signal is present on channel B. The option DIP switches for placing a call signal
on channel B is set on both RM-702s. Now, either RM-702/RM-802-IMs will interrupt
the program feed to the announcer when a talk is initiated from it to the
announcers.
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A PA amplifier is connected to the announce output of the first RM-702/RM-802-IM
such that the operator of that station could talk directly to everyone in the studio.
3.7 Actual Applications
This section describes detailed instructions for various types of applications. A
block diagram such as those in the previous section describing an ENG/EFP truck
and a cable/school television studio should be developed for your application. The
following sub-topics in this section describe in detail each of the major application
types that might be encountered. The sub-topics in this section are:
l Intercom line wiring
l Program input
l Internal IFB operation
l External IFB (MA-704 and PIC-4704 connections)
User Guide| RM-702/RM-802-IM
l PA feed to studio output
l Remote control of talk switches
l Inadequate sidetone adjustment
3.7.1 Intercom line wiring
The intercom line wiring has several purposes in the Clear-Com system:
l Connection of the audio intercom signal between stations.
l Delivery of DC power for remote stations (such as the RM-702/RM-802-IM) to
operate from.
l Termination of the intercom audio line external to remote stations.
Connect the intercom lines of stations and power supplies using a shielded twisted
pair cable with XLR 3-pin connectors (the same as used for balanced microphones).
Refer to the installation overview section of this manual for more information.
The RM-702/RM-802-IM has a male and female pair of XLR-3 connectors for each
intercom line. The male-female pair of connectors are wired parallel and intended
for loop-through connection.
The pinout of the intercom connectors are as follows:
Pin 1 --- Ground (shield)
Pin 2 --- Power
Pin 3 --- Audio
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User Guide| RM-702/RM-802-IM
Director
Assistant
Director
Video Graphics
To headset
To headset
To
headset
To headset
HB-702
HB-702
Floor Managers
RM-704
Beltpack
Beltpack Beltpack
Beltpack Beltpack
To
Headset
To
Headset
To
Headset
To
Headset
To
Headset
Connection Codes
03 = 3-pin “xlr”
04 = 4-pin “xlr”
15 = DB-15
B = 1/4-inch stereo phone plug (ring/tip/sleeve)
C = 1/8-inch mono phone plug (tip/sleeve)
H = Screw terminals
W = AC power cord
Male
Female
Talent
Announcer
Channel B
Channel A
Cameras
Program Input
From station SA outputs
Provided by user
Paging
Speaker
Mixer/Amp
To
Ear Piece
To
Ear Piece
PS-702
3
3
3
3
3
3
3
C
3
C
3
3
3
4
3
3
3
3
4
H
H
4
H
H
4
3
3
4
3 3
4
3
3
4
3
3
4
3
4
B
A
B A
B
15
B
A
B A
A
B
RM-704
The following application shows the practical connection of the intercom lines in the
block diagram of the cable/school television studio.
The entire system is wired using male/female microphone cables looped-through
each station except for the HB-702s. The HB-702 has screw terminals for the
intercom lines. The PS-702 provides the DC power for the system and the line
termination switches must be turned on.
All Clear-Com Intercom lines must be terminated. Care must be taken not to
fail to terminate or to “double”-terminate a line. All unused intercom inputs
must be terminated to keep the line drive circuits stable. The RM-702/RM-802-IM
does not provide termination on the intercom line.
3.7.2 Program Input
There are two different purposes for the program input: monitoring program in the
speaker and headphone, or feeding the Channel A and B intercom lines with
program material.
l Monitoring Program: To monitor program in the headphone or speaker:
1. Connect the program source to the proper pins on the DB-15.
2. Make sure the appropriate rear-panel program enable DIP switch is set to the on
position. For channel A, set the program enable A DIP switch to on. For channel
B, set the program enable B DIP switch to on.
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User Guide| RM-702/RM-802-IM
3. Use the large knob labeled “Program Volume,” located right next to the speaker
on/off switch, to set the appropriate program volume level. This knob controls
the program volume in the speaker/headphone.
4. Set either the A or B potentiometer marked Program Level, located under either
the A or B channel’s volume knob, to the lowest setting. This control affects the
program volume going out onto the selected intercom line.
l Feeding Channel A or B Intercom Line: To feed the A or B channel with
program material:
1. Connect the program source to the proper pins on the DB-15.
2. Make sure the appropriate (A or B) rear-panel program enable DIP switch is set
to the on position. For channel A, set the program enable A DIP switch to on. For
channel B, set the program enable B DIP switch to on.
3. Set the large knob, labeled “Program Volume,” located right next to the speaker
on/off switch, to the appropriate level. This knob controls the program volume
in the speaker/headphone.
4. Set either the A or B potentiometer marked Program Level, located under either
the A or B channel’s volume knob, to the desired level. This control affects the
program audio level on the intercom line.
5. If it is desired to interrupt this program feed, set the appropriate (A or B) rearpanel Program Interrupt DIP switch to on and ensure that the Program Enable
DIP switch for the channel is set to off. When you do so, any time you activate a
call signal, the program audio is interrupted for the duration of the call signal.
There is an option to change this so that any time you activate a talk signal, the
program audio is interrupted for the duration of the talk signal. See the earlier
section in this chapter, “Re-setting Program Interrupt Options,” for more
information on setting this option.
l To Connect To The Program Input: The program input of the RM-702/RM-
802-IM is available in the DB-15 accessory connector on the rear panel.
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User Guide| RM-702/RM-802-IM
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
“ACCESSORY” CONNECTOR
DB-15F
Power (+30 VDC)
GND
– Program Input
+ Program Input
Viewed from the
rear of the unit
1. Connect a balanced input to pins #8 and #15 with the shield connected to
pin#7.
2. To connect an unbalanced input, connect the signal to pin #8 and connect the
shield to pins #15 and #7.
l Connecting Party-Line Products As Program Sources: If other Clear-
Com products (such as an AC-701 telephone interface) are to be used as a
program source directly, use the following interconnection cable.
Pin #14 of the DB-15 accessory connector provides +30 VDC to power the external
device. Connecting pins #7 and #15 together unbalances the program input. The
output from the party line device is connected to pin #8 with a 1KOhm load to
provide a partial termination.
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User Guide| RM-702/RM-802-IM
3.7.3 Internal IFB Operation
To use either channel A or B as an IFB feed, connect the program source to the
program input (as described in the previous section) and set the Program Interrupt
A (or B) DIP switch to the on position. The program will now be interrupted
whenever there is a call signal present on channel B. If there are multiple RM-702s
in the system, the program should only be fed into one of the RM-702s.
To interrupt the IFB program automatically when a talk rather than a call signal is
active on channels A or B, you must reset an internal jumper as described in “ReSetting Program Interrupt Options” earlier in this chapter.
3.7.4 External IFB (MA-704 and PIC-4704 Connection)
Clear-Com provides a stand-alone IFB system called a PIC-4704. The PIC-4704
provides four interruptible IFB feeds from two program sources, and is located in a
central location. The MA-704 is a four-channel control head intended to work with
the PIC-4704. An MA-704 is located at each location where program interrupt is to
be initiated. Each MA-704 has its own panel-mounted microphone which, when
mounted next to an intercom station with a panel mounted microphone, causes
panel congestion with two microphones at a single location.
The RM-702/RM-802-IM has a 1/4 in. (0.64 cm) phone jack output on its rear panel
intended to connect directly to an MA-704 and provide a microphone feed to the
MA-704. The MA-704 can be ordered without a panel-mounted microphone. When a
button is pressed on the MA-704, a control signal will temporarily transfer the
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User Guide| RM-702/RM-802-IM
Director
1/4” phone jack
Channel A
Channel B
RM-702
Stand-alone
IFB system
PGM 1
PGM 2
PIC-4704
Assistant
Director
1/4” phone jack
Power
Supply
PS-702
RM-702
To additional party line
microphone in use on the RM-702/RM-802-IM to the MA-704, muting any talks
active on the RM-702/RM-802-IM.
To connect the RM-702/RM-802-IM to an MA-704, use a two-wire shielded cable
with 1/4in. (0.64 cm) tip, ring, and sleeve jacks on each end. Connect the tip to the
tip, the ring to the ring, and use the shield to connect the sleeve to the sleeve.
3.7.5 PA Feed to Studio Output
Pressing the button marked announce on the front of the RM-702/RM-802-IM
temporarily disables activity of the station and places the output of the selected
microphone on the announce audio output terminals of the accessory I/O DB-15
connector on the rear panel of the station. Isolated relay contacts are also available
for controlling some external devices, such as a PA amplifier to another room.
To connect to the announce output, connect a shielded twisted-pair cable to pins
#6 and #13 of the accessory connector and use pin #5 for connection of the shield.
A relay is provided that activates when the announce button is pressed and its
contacts are available on the accessory connector. The relay is rated for 2.0 Amps
of DC current at 24 VDC.
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3.7.6 Remote Control of Talk Switches
User Guide| RM-702/RM-802-IM
The talk switches of the RM-702/RM-802-IM can be remotely controlled with
external contacts that are available on the accessory connector on the rear panel.
A footswitch or remote pushbutton when wired to the accessory connector acts
exactly the same as pushing a talk switch on the front panel. Both latching and
momentary actions are active.
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3.7.7 Inadequate Side-tone Adjustment
The receive circuits of the intercom channels have been optimized for an intercom
line length of up to 1,000 ft (305 m). The capacitance of the intercom line must be
compensated for in the receive circuits if a good sidetone null is to be achieved.
When using a speaker, a good sidetone null is necessary to achieve a usable
listening level.
Two rear-panel DIP switches are provided to compensate for lines longer than
1,000 ft. (305 m). Each intercom channel has its own DIP switch, as described in
“DIP Switch Option Switches” earlier in this chapter.
User Guide| RM-702/RM-802-IM
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4 Maintenance
RM-702
Headset
Mic
Panel Mic
Gain
Panel
Mic
Jack
XLR4
Main
Pgm
Program
Level A
3
2
SA
Output
Hot Mic /
IFB Out
Main
Pgm
Listen
A
Program
Level
XLR4
Headset
Headset
Limiter
Line
Length
Sidetone
Null
Intercom
Line A
Program
Level B
Listen
B
Line
Length
Sidetone
Null
Intercom
Line B
Main
Pgm
3
2
Main
Pgm
Main
Pgm
Power A
3
1
2
Channel A
XLRs (2)
Power B
3
1
2
Channel B
XLRs (2)
+30VDC
+30VDC
Call
Signal
Send &
Receive
System Logic
Front Panel
Switches,
Buttons, &
Indicators
Annc Rly
A
Control
To All
Switches
Intercom
Line A
A
B
Intercom
Lines
Main
Pgm
Footswitches
B
Intercom
Line B
Spkr
On/Off
Mute
Mic
Limiter
Option Switches
4.1 Introduction
This chapter provides maintenance information.
User Guide| RM-702/RM-802-IM
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User Guide| RM-702/RM-802-IM
5 Technical Specifications
5.1 RM-702/RM-802-IM Two-Channel Station
dBu is an absolute measurement. 0 dBu is referenced to 0.775 volts RMS
5.1.1 Panel Microphone Input
Input Type: Electret
Input Impedance: >=2KΩ
Mic Limiter Threshold: 0dBu ±3dB
Mic Limiter Range: >= 20dB
5.1.2 Headset Microphone Input
Input Type: Dynamic
Input Impedance: >= 1KΩ
Mic Limiter Threshold: 0dBu ± 3dB
Mic Limiter Range: >= 15dB
5.1.3 Program Line Input
Maximum Level before Clipping: >= 20dBu
Input Impedance: >= 5KΩ
5.1.4 Headset Output
Load Impedance: >= 8Ω
Output Impedance: <= 25Ω
Output Limiter Threshold: +5dBu ± 3dB
Maximum Output Level before Distortion: >= 17dBu
5.1.5 Speaker Output
Load Impedance: >= 4Ω
Max Output Level before 1% Distortion: 20dBu ± 2dBu
5.1.6 Party Line Output
Off Noise: < -74dBu
Output Impedance: >10KΩ
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5.1.7 Party Line Input
Crosstalk: < -60dB
Max level before Clipping: >= 12dBu
Sidetone Null Capability: > 25dB
5.1.8 Stage Announce/Balanced Line Out
Type: Balanced
Output Impedance: >= 200Ω
Load Impedance: >= 600Ω
5.1.9 IFB/Hot Mic
Type: Unbalanced
Output Impedance: 180Ω
Load Impedance: >= 600Ω
User Guide| RM-702/RM-802-IM
5.1.10 Frequency Response
Panel Mic - Party Line: 600 - 10KHz ± 3dB
Headset Mic - Party Line: 200 - 12KHz ± 3dB
Headset Mic - Line Out: 200 - 12KHz ± 3dB
Program Input - Party Line: 100 - 17KHz ± 3dB
Program Input - Headset Out: 200 - 10KHz ± 3dB
Program Input - Speaker Out: 300 - 10KHz ± 3dB
Party Line - Headset Out: 200 - 10KHz ± 3dB
Party Line - Speaker Out: 300 - 10KHz ± 3dB
5.1.11 Max Distortion
Panel Mic - Party Line: <= 0.5%
Headset Mic - Party Line: <= 0.5%
Headset Mic - Line Out: <= 0.5%
Program Input - Party Line: <= 0.2%
Program Input - Headset Out: <= 0.2%
Program Input - Speaker Out: <= 0.5%
Party Line - Headset Out: <= 0.2%
Party Line - Speaker Out: <= 0.5%
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5.1.12 Noise
Panel Mic - Party Line: < -65dBu
Headset Mic - Party Line: < -70dBu
Headset Mic - Line Out: < -55dBu
Program Input - Party Line: < -85dBu
Program Input - Headset Out: < -60dBu
Program Input - Speaker Out: < -60dBu
Party Line - Headset Out: < -50dBu
Party Line - Speaker Out: < -50dBu
5.1.13 Max Gain
Panel Mic - Party Line: >= 37dB
Headset Mic - Party Line: 41dB ± 2dB
User Guide| RM-702/RM-802-IM
Headset Mic - Hot Mic Out: 55dB ± 3dB
Headset Mic - Announce Out: 55dB ± 3dB
Program Input - Party Line: >= -16dB
Program Input - Headset Out: >= 18dB
Program Input - Speaker Out: >= 24dB
Party Line - Headset Out: >= 34dB
Party Line - Speaker Out: >= 40dB
5.1.14 Min Gain
Panel Mic - Party Line: <= 25dB
5.1.15 Power
Input Voltage Range: 20-30 VDC
Input Current (Idle): <= 90mA
Input Current (Max): <=110mA
5.1.16 Rear Panel Connectors
Intercom: (2) XLR-3M (1 per channel)
(2) XLR-3F (1 per channel)
Hot Mic / IFB Interface: (1) 1/4 in. (0.64 cm) phone jack
Accessory (1) DB-15F
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5.1.17 Rear Panel Controls
(12) Option switches
5.1.18 Front Panel Connectors
Panel Mic: (1) 1/4 in. (0.64 cm) panel
mounting jack
Headset: (1) XLR-4M
5.1.19 Front Panel Controls & Indicators
(1) Panel / headset mic switch
(1) Announce button
(2) Program send level controls
(1) Program monitor level control
(2) Listen controls
User Guide| RM-702/RM-802-IM
(2) Sidetone null controls
(2) Talk buttons
(2) Call buttons
(1) Speaker ON-OFF switch
5.1.20 Environmental
32 - 122oF (0 - 50oC)
5.1.21 Dimensions
Dimensions: 19 in. W x 1.75 in. H x 7.0 in. D
(483 mm x 44.5 mm x 178 mm)
5.1.22 Weight
Weight: 5.2 lbs. (2.36 Kg)
5.1.23 Notice About Specifications
While Clear-Com makes every attempt to maintain the accuracy of the information
contained in its product manuals, that information is subject to change without
notice. Performance specifications included in this manual are design-center
specifications and are included for customer guidance and to facilitate system
installation. Actual operating performance may vary.
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User Guide| RM-702/RM-802-IM
6 Technical Support and Repair Policy
To ensure that your experience with Clear-Com and our World Class products is as
beneficial, effective and efficient as possible, we would like to define the policies
and share some "best practices" that can accelerate any problem solving processes
which we may find necessary and to enhance your customer service experience.
Our Technical Support, Return Material Authorization, and Repair Policies are set
forth below. These Policies are subject to revision and constantly evolve in order to
address our Customers' and the Market's needs. Therefore, these are provided by
way of guidance and for information only and may be changed at any time with or
without Notice.
6.1 Technical Support and Repair Policy
To ensure that your experience with Clear-Com and our World Class products is as
beneficial, effective and efficient as possible, we would like to define the policies
and share some "best practices" that can accelerate any problem solving processes
which we may find necessary and to enhance your customer service experience.
Our Technical Support, Return Material Authorization, and Repair Policies are set
forth below. These Policies are subject to revision and constantly evolve in order to
address our Customers' and the Market's needs. Therefore, these are provided by
way of guidance and for information only and may be changed at any time with or
without Notice.
6.2 Technical Support Policy
a. Telephone, online, and e-mail technical support will be provided by the
Customer Service Center free of charge during the Warranty Period.
b. Technical support will be provided free of charge for all software products under
the following conditions:
i. The application, operating, and embedded software is installed on a product
covered by Clear-Com's Limited Warranty, and:
ii. The software is at the current release level; or,
iii. The software is one (1) version removed from current.
iv. Older versions of software will receive "best-effort" support, but will not be
updated to correct reported bugs or add requested functionality.
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User Guide| RM-702/RM-802-IM
c. For Technical Support:
i. North and South America, (incl. Canada, Mexico, and the Caribbean) & US
Military:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:Support@Clearcom.com
ii. Europe, the Middle East and Africa:
Hours:0800 - 2000 Central European Time
Days:Monday - Friday
Tel:+49 40 853 999 700
Email:TechnicalSupportEMEA@clearcom.com
iii. Asia-Pacific:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:Support@Clearcom.com
d. Email Technical Support is available for all Clear-Com branded products free of
charge for the life of the product, or two years after a product has been
classified as obsolete, whichever comes first. To log or update a request, send
an email to: Support@Clearcom.com.
e. Support for Distributor and Dealer Sales
a. Distributors and Dealers may utilize the Customer Service Centers once a
system has been installed and commissioned. Clear-Com Systems and
Applications Engineers will provide support to the Distributor from the presales stage through to satisfactory installation for new system purchases.
Customers will be encouraged to contact their Dealer or Distributor with
their installation and technical support enquires rather than using the
Customer Service Centers directly.
f. Support for Direct Sales
i. Customers may utilize the Customer Service Centers once a system has
been installed and commissioned by Clear-Com Systems and Applications
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Engineers, or in the case of project installations, once the Project Team has
completed the hand-over to the Support Centers.
6.3 Return Material Authorization Policy
a. Authorizations: All products returned to Clear-Com or a Clear-Com Authorized
Service Partner must be identified by a Return Material Authorization (RMA)
number.
b. The Customer will be provided with an RMA number upon contacting Clear-Com
Sales Support as instructed below.
c. The RMA number must be obtained from Clear-Com via phone or email prior to
returning product to the Service Center. Product received by the Service Center
without a proper RMA number is subject to return to the Customer at the
Customer's expense.
User Guide| RM-702/RM-802-IM
d. Damaged equipment will be repaired at the Customer's expense.
e. Returns are subject to a 15% restocking fee.
f. Advance Warranty Replacements (AWRs);
i. During the first 30 days of the Standard Warranty Period: Once the
equipment fault has been verified by Clear-Com or its authorized
representative, Clear-Com will ship a new replacement product. The
Customer will be provided with an RMA number and be required to return the
faulty equipment within 14 days of receipt of the replacement or will be
invoiced for the list price of a new product.
ii. During days 31-90 of the Standard Warranty Period: Once the equipment
fault has been verified by Clear-Com or its authorized representative, ClearCom will ship a like-new, fully refurbished replacement product. The
Customer will be provided with an RMA number and be required to return the
faulty equipment within 14 days of receipt of the replacement or will be
invoiced for the list price of a new product.
iii. To obtain an RMA number or request an AWR:
North and South America, Asia-Pacific, and US Military:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:SalesSupportUS@Clearcom.com
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User Guide| RM-702/RM-802-IM
Europe, the Middle East and Africa:
Hours:0800 - 1700 GMT + 1
Days:Monday - Friday
Tel:+ 44 1223 815000
Email:SalesSupportEMEA@Clearcom.com
iv. Note: AWRs are not available for UHF WBS Analog wireless intercom
systems. UHF WBS Analog wireless intercom systems out-of-box failures
must be returned to Clear-Com for repair.
v. Note: Out-of-box failures returned after 90 days will be repaired and not
replaced unless approved by Clear-Com Management.
vi. Note: AWRs are not available after 90 days of receipt of product unless an
AWR Warranty Extension is purchased at the time of product purchase.
vii. Note: Shipping charges, including duties, taxes, and insurance (optional), to
Clear-Com's factory are the responsibility of the Customer.
viii. Note: Shipping AWRs from Clear-Com is at Clear-Com's expense (normal
ground or international economy delivery). Requests for expedited shipping
(E.g. "Next-Day Air"), customs duties, and insurance are the responsibility
of the Customer.
6.4 Repair Policy
a. Repair Authorizations: All products sent to Clear-Com or a Clear-Com
Authorized Service Partner for repair must be identified by a Repair
Authorization (RA) number.
b. The Customer will be provided with an RA number upon contacting Clear-Com
Customer Services as instructed below.
c. The RA number must be obtained from Clear-Com via phone or email prior to
returning product to the Service Center. Product received by the Service Center
without a proper RA number is subject to return to the Customer at the
Customer's expense.
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User Guide| RM-702/RM-802-IM
d. Return for Repair
i. Customers are required to ship equipment at their own cost (including
transportation, packing, transit, insurance, taxes and duties) to Clear-Com's
designated location for repair.
Clear-Com will pay for the equipment to be returned to the Customer when it
is repaired under warranty
Shipping from Clear-Com is normal ground delivery or international
economy.
Requests for expedited shipping (E.g. "Next-Day Air"), customs duties, and
insurance are the responsibility of the Customer.
ii. Clear-Com does not provide temporary replacement equipment ("loaner")
during the period the product is at the factory for repair. Customers should
consider a potential prolonged outage during the repair cycle, and if required
for continuous operations purchase minimum spare equipment required or
purchase an AWR Warranty Extension.
iii. No individual parts or subassemblies will be provided under warranty, and
warranty repairs will be completed only by Clear-Com or its Authorized
Service Partner
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