Clear-Com Eclipse HX-Median, Eclipse HX-Omega, Eclipse HX-Delta, Eclipse HX-PiCo User Manual
User Guide| Eclipse HX-Median
E-MADE
Eclipse®
HX-Median User
Guide
A guide to the
functions, use and
setup of an Eclipse
HX-Median intercom
matrix
Part Number:399G219 Rev A
April 10, 2017
User
Guide
User Guide| Eclipse HX-Median
Page 2
Document Reference
Eclipse HX-Median User Guide
Part Number: 399G219 Revision: A
Legal Disclaimers
Copyright © 2017 HME Clear-Com Ltd.
All rights reserved.
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or
registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement
and may be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting
its use, copying, distribution, and decompilation / reverse engineering. No part
of this document may be reproduced in any form by any means without prior
written authorization of Clear-Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE;
Montreal, Canada; and Beijing, China. Specific addresses and contact
information can be found on Clear-Com’s corporate website:
www.clearcom.com
Clear-Com Contacts
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1 510 337 6600
Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: CustomerServicesEMEA@clearcom.com
China Office
Beijing Representative Office
Beijing, P.R.China
Tel: +8610 65811360/65815577
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Table of Content
1 Important Safety Instructions ........................................................... 8
2 Introduction .................................................................................... 12
2.1 Further information ...................................................................... 12
3 Overview ......................................................................................... 13
3.1 Eclipse HX matrix frames .............................................................. 13
3.2 Eclipse HX-Median ....................................................................... 14
3.2.1 Chassis and assembly ............................................................. 14
3.2.2 Power supplies ....................................................................... 18
3.2.3 Main features of the Eclipse HX-Median ..................................... 19
3.2.4 CPU card ............................................................................... 20
3.3 Interface cards ............................................................................ 20
3.3.1 MVX-A16 analog port card ....................................................... 21
3.3.2 E-FIB fiber card ...................................................................... 21
3.3.3 E-QUE E1/T1 interface card ..................................................... 22
3.3.4 E-MADI64 interface card ......................................................... 22
3.3.5 IVC-32 IP interface card .......................................................... 22
3.3.6 LMC-64 interface card ............................................................. 23
3.3.7 E-DANTE64-HX interface card .................................................. 23
3.4 Interface modules ........................................................................ 24
3.5 EHX configuration software ........................................................... 25
3.6 User panels ................................................................................. 25
4 Installing the Eclipse HX-Median ..................................................... 27
4.1 Before you begin the installation .................................................... 27
4.1.1 Check the shipment ................................................................ 27
4.1.2 Unpacking the System ............................................................ 27
4.1.3 Reconnecting the CPU card backup battery ................................ 27
4.2 Installing the Eclipse HX-Median .................................................... 29
4.2.1 Installing the power supplies .................................................... 30
4.2.2 Installing the rear panels ......................................................... 30
4.3 Installing CPU cards ..................................................................... 31
4.3.1 Hot patching CPU cards ........................................................... 32
4.3.2 Checking the CPU Card installation ........................................... 32
4.4 Installing interface cards ............................................................... 34
4.4.1 Installing an interface card to the matrix frame .......................... 34
4.4.2 Removing an interface card from the matrix frame ...................... 34
4.4.3 Combining interface cards in the frame ..................................... 34
4.4.4 Static sensitivity ..................................................................... 35
4.4.5 Hot patching (hot plugging) ..................................................... 36
4.4.6 Analog port numbering ........................................................... 36
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4.4.7 Configuration ......................................................................... 36
4.4.8 Checking MVX-A16 analog port card installation .......................... 36
4.5 Wiring audio devices to the matrix frame ........................................ 37
4.6 Wiring panels to the matrix frame .................................................. 38
4.6.1 4-Pair analog ......................................................................... 38
4.6.2 Single-pair digital ................................................................... 39
4.7 Wiring CPU card interfaces ............................................................ 40
4.7.1 CPU card interface connectors .................................................. 41
4.7.2 DSE1/T1 Matrix to Matrix crossover cable connections ................. 50
4.8 E1/T1 Matrix to Matrix straight cable connections ............................. 50
4.9 E1 to FreeSpeak® / CellCom® / FreeSpeak II™ antenna straight cable
connection .......................................................................................... 50
5 Using the Eclipse HX-Median ........................................................... 52
5.1 Creating and storing system configurations ..................................... 52
5.2 Setting the default IP Address ....................................................... 52
5.3 Using the CPU card Ethernet ports ................................................. 53
5.3.1 Configuration restrictions for Ethernet ports ............................... 53
5.4 CPU card fail-safes ....................................................................... 53
5.5 CPU card lights and controls .......................................................... 55
5.5.1 Using the embedded configuration ............................................ 59
5.6 MVX-A16 analog card front-panel lights and controls ........................ 60
5.7 Diagnosing power supply problems ................................................. 62
5.7.1 Conditions that cause an alarm ................................................ 64
5.7.2 Main alarm light ..................................................................... 64
5.7.3 Alarm reset button ................................................................. 64
5.7.4 Auxiliary alarm lights .............................................................. 65
5.7.5 Power supply lights ................................................................. 66
5.8 Connecting the matrix frame ......................................................... 66
5.8.1 Eclipse HX-Median rear connector panels ................................... 67
5.8.2 Connecting the CPU Card ........................................................ 67
5.8.3 Connecting interface cards....................................................... 68
6 E-MADI64 card ................................................................................ 70
6.1 E-MADI64 front panel lights and controls ........................................ 71
6.2 E-MADI64 rear panel connectors .................................................... 74
6.3 MADI channels ............................................................................ 75
6.3.1 MADI channel labeling ............................................................. 76
6.4 Setting up the E-MADI64 card ....................................................... 76
6.4.1 Connecting a Word Clock source ............................................... 77
6.4.2 Connecting a video source ....................................................... 77
6.4.3 Connecting E-MADI 64 Audio (using Coaxial or Fiber cable) .......... 78
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6.5 V-Series Panels on E-MADI (Multi-channel Audio Digital Interface) ...... 78
6.5.1 Configuring audio over MADI, the general case ........................... 78
6.5.2 Configuring audio over Optocore/ProGrid MADIs ......................... 79
6.6 Configuring binaural audio with E-MADI cards .................................. 80
6.7 Configuring binaural panel audio in software .................................... 81
6.7.1 Binaural audio over MADI, the general case ............................... 81
6.7.2 Binaural audio over Optocore/ProGrid MADIs .............................. 82
6.8 Set the EHX Audio Mixer screen option for binaural audio routing ....... 82
6.9 Upgrading the E-MADI64 card ....................................................... 83
7 E-FIB fiber card ............................................................................... 84
7.1 E-FIB front panel lights and controls ............................................... 85
7.2 E-FIB rear panel lights and connectors ............................................ 88
7.3 Configuring a fiber optic connection ................................................ 90
7.4 Simplex fiber cabling .................................................................... 91
7.4.1 Single card set redundancy ...................................................... 91
7.4.2 Dual card set redundancy ........................................................ 92
7.4.3 Fault tolerance ....................................................................... 93
8 E-QUE E1/T1 card ............................................................................ 96
8.1 E-QUE front panel lights and controls.............................................. 97
8.2 E-QUE rear panel connectors ......................................................... 99
8.3 E-QUE interface card applications ................................................. 100
8.3.1 FreeSpeak/CellCom/FreeSpeak II application ........................... 101
8.4 E1 Trunk and Direct Modes ......................................................... 103
8.5 T1 trunking ............................................................................... 106
8.6 Trunking failover ....................................................................... 108
9 IVC-32 card for IP-based connections ........................................... 109
9.1 IVC-32 front panel lights and controls ........................................... 110
9.2 IVC-32 rear panel connectors ...................................................... 112
9.3 IVC-32 interface applications ....................................................... 113
9.3.1 V-Series IP Panels ................................................................ 113
9.3.2 Concert Users ...................................................................... 113
10 LMC-64 metering card ................................................................ 115
10.1 LMC-64 front panel lights and controls ....................................... 116
10.2 LMC-64 rear panel connectors ................................................... 118
10.3 LMC-64 interface applications ................................................... 119
11 E-Dante64-HX card ..................................................................... 120
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11.1 Example applications ............................................................... 121
11.1.1 Interruptible Foldback (IFB) over Dante ................................ 121
11.1.2 Live performance interface with digital intercom .................... 122
11.2 Using the E-DANTE64-HX card .................................................. 123
11.2.1 Install the Dante card on your matrix and connect Primary and
Secondary networks ........................................................................ 123
11.3 E-DANTE64-HX front panel lights and controls ............................. 124
11.4 E-DANTE64-HX rear panel lights and controls .............................. 126
11.5 Network configuration .............................................................. 127
11.6 Installing a replacement or backup card ..................................... 127
11.7 Upgrading your E-DANTE64-HX card .......................................... 128
11.7.1 Upgrade EHX E-DANTE64 firmware ...................................... 128
11.7.2 Upgrade Dante firmware ..................................................... 130
11.8 Troubleshooting: Sample rate ................................................... 130
11.9 Troubleshooting: I need to find the E-Dante64 card’s IP address .... 131
11.9.1 Find the device IP address .................................................. 131
11.9.2 Make sure both devices are on the same subnet .................... 132
11.9.3 Reset the IP address of the Dante Controller. ........................ 132
11.9.4 Link-local ......................................................................... 133
12 Maintaining the Eclipse HX-Median ............................................. 134
12.1 Routine maintenance recommendations ..................................... 134
12.1.1 Cleaning the matrix frame .................................................. 134
12.1.2 Spare parts ...................................................................... 134
12.2 Fail-Safe modes ...................................................................... 135
12.2.1 Dual power supplies ........................................................... 135
12.2.2 Hot patchability ................................................................. 135
12.2.3 Onboard processors ........................................................... 136
12.2.4 Fail-Safe communication..................................................... 136
12.3 Troubleshooting ...................................................................... 136
12.3.1 Troubleshooting power supply problems ............................... 136
12.3.2 Troubleshooting data issues ................................................ 139
12.4 System block diagram ............................................................. 141
13 Compliance ................................................................................. 142
14 Specifications ............................................................................. 144
14.1 Matrix frame capabilities .......................................................... 144
14.2 Mechanical ............................................................................. 144
14.3 Environmental ........................................................................ 145
14.4 Matrix frame performance ........................................................ 145
14.5 E-MADI64 interface front card ................................................... 146
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14.6 E-MADI64 interface rear card .................................................... 146
14.7 E-MADI64 fiber cable ............................................................... 146
14.8 E-MADI64 fiber transceiver ....................................................... 147
14.9 E-MADI64 clock sources ........................................................... 147
14.10 Fiber interface front card .......................................................... 148
14.11 Fiber interface rear card ........................................................... 148
14.12 Fiber cable ............................................................................. 148
14.13 Fiber transceiver ..................................................................... 148
14.14 E-QUE interface front card ........................................................ 149
14.15 E-QUE interface rear card ......................................................... 149
14.16 IVC-32 interface front card ....................................................... 149
14.17 IVC-32 interface rear card ........................................................ 150
14.18 LMC-64 interface front card ...................................................... 150
14.19 LMC-64 interface rear card ....................................................... 150
14.20 -DANTE64-HX interface front card ............................................. 150
14.21 E-DANTE64-HX interface rear card ............................................ 151
14.22 E-Dante64-HX LAN connectors .................................................. 151
14.23 E-Dante64-HX SFP modules ...................................................... 151
14.24 E-Dante64-HX sample rates and available channels ..................... 152
14.25 Analog port card (MVX-A16) (cards Mark 1. & Mark 2.) ................ 152
14.26 Data interface: 16 bi-directional ................................................ 152
14.27 Backplane connector: FCI/BERG Metral ...................................... 153
14.28 System programming .............................................................. 153
14.29 Minimum PC requirements (for EHX software) ............................. 153
14.30 Recommended PC requirements (for EHX software) ..................... 155
14.31 Power supply unit ................................................................... 156
15 Glossary ...................................................................................... 157
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1 Important Safety Instructions
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8) Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades and a third grounding prong. The
wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long
periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required
when the apparatus has been damaged in any way, such as power-cord
supply or plug is damaged, liquid has been spilled or objects have fallen
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into the apparatus, the apparatus has been exposed to rain or moisture,
does not operate normally, or has been dropped.
15) Warning: To reduce the risk of fire or electric shock, do not expose this
product to rain or moisture.
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Safety Symbols
Familiarize yourself with the safety symbols in
Figure 1-1: Safety symbolsFigure 1-1 . These symbols are displayed on the
apparatus and warn you of the potential danger of electric shock if the system is
used improperly. They also refer you to important operating and maintenance
instructions in the product user manual.
Figure 1-1: Safety symbols
Servicing instructions are for use by qualified personnel only.
To reduce the risk of electric shock, do not perform any
servicing other than that described by this guide, unless
qualified to do so. Refer all servicing to qualified service
personnel.
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Mains Power Cord
Eclipse Matrix devices (matrix frames) are powered by an internal power supply.
The cord to connect the internal power supply to the mains supply must conform
to the following:
The mains power cord shall have an IEC C13 connector at one end and
a mains power plug at the other end.
An IEC C13 plug has three pins, the center pin carrying the earth /
ground. The other two pins carry neutral and live circuits.
The conductors of the mains cords shall have adequate cross-sectional
area for rated current consumption of the equipment.
The mains plug that connects to the mains supply must be approved for
use in the country where the equipment is to be used.
The mains power cord must be an IEC mains power cord complying
with standard IEC60320; IEC320/C13.
Mains power cords used in the U.S. must also comply with standard
UL817.
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2 Introduction
The Eclipse HX system is a digital point-to-point intercom platform, designed to
seamlessly integrate your entire your entire intercom infrastructure (digital,
wireless, IP-based and analog intercom systems). The system comprises
matrices, interface cards and modules, user panels and interface frames.
At the heart of the system is the central matrix, comprising a matrix frame and
the highly intuitive EHX configuration software, run from an external PC. This
user guide describes how to use the Eclipse HX-Median, a 6RU matrix with 2
CPU and 7 interface card slots and 8 built-in interface module slots.
This guide:
Provides an overview of the Eclipse HX-Median, including the interface
modules and cards that you can fit to the matrix.
Describes how to install, use and maintain an Eclipse HX-Median.
Describes how to use E-FIB fiber interface cards to link matrices
together.
Describes how to use the E-MADI64, E-QUE, IVC-32 and LMC-64
interface cards.
Provides detailed specifications.
2.1 Further information
For more detailed information about installing an Eclipse HX system, see the
Eclipse HX Matrix Installation Guide.
For more information about EHX configuration software, see your EHX
documentation, including EHX Help (integrated with your software).
For more information about any of the Eclipse HX system components
referenced in this guide (including matrices, interface cards, interface modules
and EHX configuration software), see the specific manual / documentation for
that device or software.
Eclipse HX documentation is available from:
Your product DVD-ROM.
The Clear-Com website (http://www.clearcom.com/product/digital-
matrix).
For sales information, see your Clear-Com sales representative. For contact
information, see Page 2 of this guide.
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3 Overview
This chapter provides an overview of the Eclipse HX-Median matrix frame,
including the interface cards and interface modules that can be fitted to the
frame.
3.1 Eclipse HX matrix frames
There are four types of Eclipse HX matrix frame available from Clear-Com:
Matrix
Description
Eclipse HX-Median
The Eclipse HX-Median has
slots for 2 CPU cards, 7
interface cards, and 8 interface
modules in a six rack unit
(6RU) frame.
For more information, see this
guide.
Eclipse HX-Omega
The largest matrix frame in
the Eclipse HX range.
The Eclipse HX-Omega has
slots for2 CPU cards and 15
interface cards in a six rack
unit (6RU) frame. For more
information, see the Eclipse
HX-Omega User Guide.
Eclipse HX-Delta
The Eclipse HX-Delta has slots
for 2 CPU cards, 4 interface
cards and 3 interface modules
in a three rack unit (3RU)
frame.
For more information, see the
Eclipse HX-Delta User
Guide.
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Eclipse HX-PiCo
The Eclipse HX-PiCo provides
up to 32 panel and 4 additional
four-wire ports in a one rack
unit (1RU).
For more information, see the
Eclipse HX-PiCo User Guide.
Table 1: Eclipse HX Matrix frames
3.2 Eclipse HX-Median
A complete Eclipse HX-Median system consists of a central matrix and the
remote audio devices (which may include user panels, interface cards, interface
modules, four-wire devices and systems) connected to it.
Note: The term central matrix is used to differentiate the core hardware and software
from the connected user panels and interfaces. The central matrix itself consists
of the matrix hardware (the Eclipse HX-Median matrix frame) and the EHX
configuration software.
3.2.1 Chassis and assembly
The matrix chassis is a metal rectangular box which measures six rack units
(6RU) high and 19-inches wide (26.9 cm x 48.3 cm). The Eclipse HX-Median has
twin power supplies, and slots for 2 CPU cards, 7 interface cards, and 8 interface
modules.
RJ-45 and fiber-optic connectors are located on removable plates on the rear of
the chassis. These connect the circuit cards to intercom devices and media such
as panels, interfaces, four-wire audio equipment, wireless equipment and fiberoptic cables.
The matrix assembly consists of the following components:
The metal chassis for the circuit cards and power supplies.
The removable and replaceable circuit cards.
The removable and replaceable power supplies.
The rear panel connectors which link the circuit cards to devices and
media such as user panels, interfaces, wireless equipment and optical
fiber.
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Figure 3-1: Eclipse HX-Median front panel
CB
D
A
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Key: Eclipse HX-Median front panel
Feature
Description
A
Interface module slots (unused in this example). The Eclipse
HX-Median can house up to 8 interface modules. Blank panels can
be installed to unused slots. For more information about interface
modules, see 3.4 Interface modules.
B
CPU cards (P1 and P2). 2 CPU cards are supplied with the
matrix, but only one rear-panel CPU card is required. Whichever of
the two front-installed CPU cards is acting as master will work in
conjunction with this card. For more information, see 3.2.4 CPU
card.
C
Interface cards. Up to 7 interface cards can be installed to the
matrix. Blank panels can be installed to unused slots. For more
information, see 3.3 Interface cards.
In Figure 2, the cards shown in slots 1 and 2 are MVX-A16 analog
port cards. MVX-A16 cards are used to connect user panels and
interfaces. For more information about MVX-A16 cards, see 3.3.1
MVX-A16 analog port card.
D
Twin power supplies. The two Euro Cassette power supply units
can be easily installed or removed as required. One power supply
unit can power an entire matrix. The second unit provides a backup
in case of failure or damage to the first unit. For more information,
see 3.2.2 Power supplies.
Table 2: Key to Eclipse HX-Median front panel
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Figure 3-2: Eclipse HX-Median rear panel
A
B C D E
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Key to Figure 3: Eclipse HX-Median rear panel
Feature
Description
A
IEC power supply connectors. For more information about the
twin power supplies, see 3.2.2 Power supplies.
B
Spare slots for interface card rear connector panels. All front
installed interface cards require a corresponding rear connector
panel. Blank panels can be installed to unused slots.
The Eclipse HX-Median has 7 slots available for interface cards. For
more information, see 3.3 Interface cards.
C
MVX-A16 analog interface card rear connector panel.
An MVX-A16 rear connector panel has 16 RJ-45 connectors for
connecting intercom panels and interfaces. For more information
about MVX-A16 cards, see 3.3.1 MVX-A16 analog port card.
D
CPU card rear panel. The CPU card rear panel houses connectors
for an external PC, network, interfaces, alarms and other matrices.
Up to 2 CPU cards can be installed to the matrix, but only one rearpanel CPU card is required. Whichever of the two front-installed
CPU cards is acting as master will work in conjunction with this
card. For more information, see
3.2.4 CPU card.
E
Interface module slots. The Eclipse HX-Median has 8 built-in
interface module slots. For more information, see 3.4 Interface
modules.
Table 3: Key to Figure 3: Eclipse HX-Median rear panel
3.2.2 Power supplies
The Eclipse HX-Median matrix has two Euro Cassette power supply units
that can be easily installed or removed as needed. One power supply unit can
power an entire matrix. The second unit provides a backup in case of failure or
damage to the first unit.
In addition, the two supplies have separate IEC connectors to AC mains, and are
designed for completely automatic and transparent changeover between supplies
in the event of a power outage in one of the AC mains circuits.
An over-temperature sensor is connected to both an audible failure alarm and a
warning light, allowing the system operator to diagnose and correct any power
anomalies while the system remains operational.
Eclipse HX-Median matrices may be fitted with XP (part 740101Z) or Power-
One (part 720379Z) power supply units, depending on the date of
manufacture.
The different types of power supply units must not be mixed in
an HX-Median matrix; if one of the pair of power supplies is
replaced it must be replaced with the same type of power supply
unit. If this is not possible both power supplies must be replaced
with power supply units of the same type.
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Power-One power supplies are identified by the part number on
the front of the unit. XP units do not have a part number on the
front of the unit.
Note: For information about diagnosing power supply issues, see 5.7 Diagnosing
power supply problems.
3.2.3 Main features of the Eclipse HX-Median
Features of the Eclipse HX-Median matrix system include:
A six rack-unit (6RU) frame.
Full audio bandwidth throughout the signal chain, producing superior
broadcast audio quality. The system maintains 24-bit depth, a sampling
rate of 48 kHz, and 30 Hz to 22 kHz frequency response.
Support for 7 analog port interface cards (MVX-A16), providing 16
analog ports each.
Support for 8 interface modules, which you can use to connect the
matrix to telephones, two-way radios, camera intercoms, partylines, and
other forms of communication.
Fail-safe redundancy is achieved with two CPU cards and two power
supplies.
Note: Power supplies automatically switch to the correct voltage, for compatibility
around the world.
Eight general purpose inputs and eight relays, located directly on the
matrix.
Full compatibility with V-Series and i-Series user panels.
Matrices that link across cities, nations, or continents through trunk
lines.
Uses the same fiber-networking interface as the Eclipse HX-Omega
matrix.
Connection to FreeSpeak/CellCom/FreeSpeak II antennas and splitters
using the E-QUE interface card.
Connection to IP enabled V-Series panels and Concert users over IP
networks using the IVC-32 interface card.
Audio level metering over IP networks using the LMC-64 interface card.
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Up to 64 duplex channels of AES3 audio over a coaxial cable or fiber pair
using a single E-MADI64 interface card.
VOX-programmable audio, which visually cues you at the matrix when
audio transmits at a programmed threshold on a connected user panel or
interface.
Visual and intuitive EHX configuration software.
Note: The number of interface cards that can be fitted to the matrix is limited by port
count. For more information, see 4.4.3 Combining interface cards in the
frame.
3.2.4 CPU card
Two CPU cards are fitted to each Eclipse HX-Median system, in a master and
slave relationship. The second CPU card provides redundancy in the case of
outages or planned maintenance.
The master CPU card:
Provides the serial data and Ethernet connection to the connected EHX
PC.
Coordinates the data flow between the other interface cards and modules
in the system, allowing them to communicate with each other.
Stores up to four complete configurations, enabling the selection and
activation of a configuration directly from the card.
Includes an additional, embedded configuration, which may be activated
from the card for fast fault checking after the installation or upgrade of
the Eclipse HX system.
Note: A configuration determines the operating parameters of the Eclipse HX matrix
system, including port functions, talk-and-listen audio routes, controls and other
functions. Configurations are created and managed in EHX, for download to the
matrix frame(s). For more information about EHX, see 3.5 EHX configuration
software.
Note: The cards slide vertically into the front of the matrix and connect to the
backplane.
3.3 Interface cards
You can fit 7 interface cards to the Eclipse HX-Median.
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The number of different types of interface card you can fit to the matrix frame is
limited by the available port count (112 audio ports). For more information, see
4.4.3 Combining interface cards in the frame.
Interface cards slide vertically into the front of the matrix frame and connect to
the backplane.
Note: The term central matrix is used to differentiate the core hardware and software
from the connected intercom panels and interfaces. The central matrix itself
consists of the matrix hardware (in this case, the Eclipse HX-Median) and the
EHX configuration software.
Note: For detailed information about installing interface cards, see 4.4 Installing
interface cards.
3.3.1 MVX-A16 analog port card
An MVX-A16 analog port card controls the operation of panels and interfaces
connected to it. Panels and interfaces connect to the port card through an RJ-45
connector (port) on the HX-Median rear panel. Shielded category-5 cable
attaches the panel or interface to the RJ-45 connector.
The MVX-A16 analog port card sends balanced audio and RS-422 data signals to
connected audio equipment through 4-pair shielded CAT5 cable. The card
connects up to 16 audio devices (such as user panels, interfaces, or four-wire
audio equipment) to the central matrix.
Each audio device connected to an analog port card communicates with all other
audio devices in the system and with the central matrix.
3.3.1.1 Intelligent linking
For intelligent linking, shielded CAT5 cable is run from a port on one Eclipse HXMedian matrix to a port on a second Eclipse HX-Median matrix to form a
trunkline connection.
3.3.2 E-FIB fiber card
E-FIB fiber interfaces connect Eclipse HX matrices together to provide a high
speed, dual redundant link to transfer audio samples and data between systems.
These connections can be configured to provide protection against the loss of a
link or a node. E-FIB cards should be installed in the last port slot.
Each E-FIB fiber interface card set comprises:
A front card with various status indicators.
A rear card with two Duplex LC Terminated fiber optic connectors
(TXVRA and TXVRB).
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3.3.3 E-QUE E1/T1 interface card
The E-QUE E1/T1 interface allows the Eclipse HX-Median to connect to
FreeSpeak/CellCom/ FreeSpeak II antennas, FreeSpeak/CellCom/ FreeSpeak II
antenna splitters, and E1 and T1 trunk lines.
Each E-QUE interface card set comprises:
A front card with a reset button and various status indicators.
A rear card with eleven RJ-45 ports giving eight standard Ethernet ports,
DECT sync in and out and a LAN port for diagnostic use.
Each E-QUE front card has status LEDs for power, port activity and LAN status.
The port activity LEDs show when:
A device is connected to an E1 port.
A connection has been established between the E1 port and the
connected device.
3.3.4 E-MADI64 interface card
The E-MADI64 is a MADI (Multichannel Audio Digital Interface) card, providing
up to 64 duplex channels of AES3 digital audio over a coaxial cable or fiber pair
between compatible devices.
The E-MADI64 card supports up to 32 V-Series Panels over a suitable
infrastructure. See 6 E-MADI64 card for more information
Note: You have the option in EHX to limit the E-MADI64 card to either 32, 56 or 64
channels of audio. All MADI channels have standard EHX settings, including VOX
and in-use tally. See also 6 E-MADI64 card.
Each E-MADI64 card set comprises:
A front card with pin reset and various status indicators (including
channel quantity, sample rate, power and diagnostic (active and error)
indicators).
A rear card with a MADI fiber connector, MADI input and output coaxial
cable connectors, and coaxial Video black and burst / Tri Level HD /
Word clock sync input.
3.3.5 IVC-32 IP interface card
The IVC-32 interface allows the Eclipse HX matrix to connect to IP enabled VSeries panels and Concert users using an IP network.
Each IVC-32 interface comprises:
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A front card with a reset button and various status indicators.
A rear card with eleven RJ-45 ports giving eight E1/T1 ports (not used),
DECT sync in and out (not used) and a LAN port for IP connectivity.
Each IVC-32 front card has status LEDs for power, port activity and LAN status.
The LAN indicators show whether there is a LAN connection and the IP activity
on the LAN port.
3.3.5.1 IVC-32 Redundant Card
You can add an IVC-32 Redundant Card that provides fail-over redundancy for
one or more IVC-32 Cards in the matrix.
An IVC-32 Card will fail-over to the IVC-32 Redundant Card under the following
conditions:
• All configured VoIP ports are unconnected for longer than 90 seconds.
• The IVC-32 Card is detected as absent from the VME backplane.
• It is requested via the EHX Event Log.
A switch back from a redundant card back to a failed card only occurs under the
following condition:
The redundant card has failed. If the original card is still in error, then it
will switch back and forward until corrective action is taken.
3.3.6 LMC-64 interface card
The LMC-64 interface allows the Eclipse HX-Median to provide Production
Maestro Pro (routing software) clients with audio level metering of partylines
(conferences) and four-wire ports over an IP network.
Each LMC-64 interface comprises:
A front card with a reset button and various status indicators.
A rear card with eleven RJ-45 ports giving eight E1/T1 ports (not used),
DECT sync in and out (not used) and a LAN port for IP connectivity.
Each LMC-64 front card has status LEDs for power, port activity and LAN status.
The LAN indicators show whether there is a LAN connection and the IP activity
on the LAN port.
3.3.7 E-DANTE64-HX interface card
This is a Clear-Com matrix interface card that is enabled to work with Dante
network protocols and software. Using the E-Dante64 card you can transport
many channels of high quality audio via a Clear-Com matrix to multiple Dante
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enabled devices using standard Ethernet network structure (up to 64 channels
per E-DANTE64 card).
You can configure each E-DANTE64-HX card with EHX configuration software to
support up to 16, 32 or 64 cards.
Note: Dante enabled devices also interface with AES67 devices.
Each E-DANTE64-HX card set consists of:
A front panel with a reset button and status LEDs
A rear panel with network connectors and status LEDs.
For more information, see 11 E-Dante64-HX card.
3.4 Interface modules
Interface modules convert the four-wire signals of a central matrix port to other
types of signals that communicate with devices such as telephones, camera
intercoms, two-way radios, and so on. In this way non-four-wire devices can
communicate with the central matrix.
Each interface module has hardware connectors to connect to both the central
matrix and the external device that communicates with the central matrix.
Most interface modules connect to the central matrix via shielded CAT5 cable
terminated with RJ-45 connectors.
Note: The type of cable used to connect the interface module to the non-four-wire
device varies with the device. For more information, see the dedicated user
guide / manual for that interface module.
The following interface modules are compatible with the Eclipse HX-Median
matrix:
TEL-14 telephone interface module.
CCI-22 dual party-line interface module.
FOR-22 four-wire interface.
GPI-6 general purpose inputs interface module.
RLY-6 relay (general-purpose outputs) interface module.
AES-6 digital interface module used with V-Series panels fitted with the
AES-3 option card. It may also be used with AES-3 compliant third party
equipment.
Note: Additional interface modules may be added to the Eclipse HX-Median, using
separate interface module frames such as the IMF-3 and IMF-102. For more
information, see the dedicated user guide / manual for that particular interface
frame.
Note: DIG-2 interface modules are not compatible with the HX-Median frame format.
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3.5 EHX configuration software
The Eclipse HX (EHX) configuration software controls the operation of the
connected audio devices by sending signals to the circuit cards in the matrix,
which then relay the signals to the audio devices.
Configurations (the operating parameters of complete system setups) are
usually created on the EHX computer.
Up to four complete system configurations can be stored in the CPU card of the
Eclipse
HX-Median, for retrieval and activation when required. The external PC that
hosts the EHX software can store an almost unlimited number of complete
system configurations (the number is only limited by the available memory
space on the PC). You can download the configurations to the Eclipse HX-Median
as required.
EHX 8.5.1 runs on the following versions of Windows:
Microsoft Windows 7 (32-bit and 64-bit).
Microsoft Windows 8.1 (32-bit and 64-bit)
Microsoft Windows 10 (32-bit and 64-bit)
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Server 2012 R2 (64-bit)
Note: Operation on other platforms is no longer supported.
When running EHX on Windows operating systems, the client and server can run
on separate machines connected over a network. You can use EHX to perform a
wide range of configuration tasks, including:
Assigning labels (names) to ports and user panels.
Creating point-to-point and fixed group (partyline) communications
between connected audio devices.
Enabling, limiting or disabling features of any connected user panel or
card.
Configuring connections between matrix frames.
Note: The above list is not definitive. For more information about the capabilities of
EHX, see EHX Help.
The EHX system can be set up to run on a client/server model over a network,
allowing the system administrator to control multiple matrices remotely.
3.6 User panels
The following Clear-Com user panels are compatible with the Eclipse HX-Median:
V-Series panels, including expansion panels.
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i-Series panels, including expansion panels.
Note: For more information about installing, using and maintaining user panels, and
connecting user panels to the matrix, see either:
The V-Series Panels Guide.
The i-Series Panels Guide
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4 Installing the Eclipse HX-Median
This chapter describes how to install the Eclipse HX-Median, including the power
supplies, CPU cards, interface cards and modules.
4.1 Before you begin the installation
4.1.1 Check the shipment
When the Eclipse HX-Median is received, inspect the boxes for shipping damage.
Report any shipping damage to the carrier.
Check the packing list and verify that every item on the list has been received.
Save all packing materials in the event that any items need to be returned.
Note: The Eclipse distributor is not responsible for shipping damage.
4.1.2 Unpacking the System
When the Eclipse HX-Median system is received the circuit cards (CPU cards and
interface cards), power supplies, and rear-connector panels are pre-installed in
the matrix chassis.
The customer must supply:
The standard 19-inch rack in which to install the matrix.
A personal computer to run the EHX configuration software
Note: See 14.29 Minimum PC requirements (for EHX software)
and 14.30 Recommended PC requirements (for EHX
software) respectively.
CAT5 cables (to connect the matrix to user panels, interface modules,
and other devices). Clear-Com recommends shielded cables.
4.1.3 Reconnecting the CPU card backup battery
Note: Before the Eclipse HX-Median is installed, the CPU card’s backup battery must
be reconnected. The matrix will operate if the battery is not reconnected.
However, if the matrix is powered down, all run time information (dynamic
assignments, crosspoint states and levels) will be lost.
The CPU card has a lithium backup battery that powers the CPU memory if the
AC electricity fails. This backup battery is shipped disconnected to preserve
battery life.
Observe anti-static procedures. The CPU card can be
damaged by static electricity. Personnel reconnecting the battery
should ensure that they ground themselves and all tools before
touching cards.
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To reconnect the CPU card’s backup battery:
1) Locate the three pins under the CON9 heading. A jumper plug is placed
over pins 2 and 3. This is the OFF position.
2) CON9 is located at the top of the CPU card, about half way between the
front and back of the card.
3) Lift the jumper plug off the pins, and place it over pins 1 and 2. This is
the ON position. The battery is now powered.
Figure 4-1: CPU card with detail of CON9 jumper plugs
Eclipse HX-Median CPU cards are fitted with a socketed battery, normally a
Renata CR2477N with a capacity of 950mAh and a life of approximately 247
days. These socketed batteries are easily replaced and this operation does not
have to be carried out by service personnel.
4.1.3.1 Disconnecting the CPU backup battery
Before performing any service on the CPU card, the backup battery must be
disconnected. To do so, place the CON9 jumpers in the OFF position as
described in the previous procedure.
Pin
Status
1
On 2 Common
3
Off
Table 4: CON9 Pin configuration
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If the matrix is going to be stored for more than 3 months, the CPU backup
battery needs to be temporarily deactivated while the matrix is stored.
To do so, put the CON9 jumper in the OFF position as described above. In order
to power up and start operating the matrix, reconnect the CPU backup battery
by placing the CON9 jumper in the ON position, as described above.
Note: Battery deactivation should be carried out by qualified service personnel.
4.1.3.2 Low power warning
If the CPU card is left unpowered for a period of time the batteries for the
battery backed up RAM may become discharged. This results in the run time
information being lost.
If this state is detected by the CPU card then the CPU card will provide
signalization in the form of 2 rapid flashes followed by a slow flash of the OK
LED. If EHX is logging, then the following message will appear in the log.
Non Volatile Data is invalid - Please check Battery Voltage
If on successive power downs of the Eclipse HX-Median frame the above state is
detected, and the message appears in EHX logs, then it is advisable to check the
health of the CPU card on board battery, which should be nominally at least
2.8V.
The minimum at which the data may remain intact is around 1.5V but normally
the battery should be replaced before the voltage drops to this level.
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type.
Lithium batteries can overheat or explode if they are shorted.
When handling the CPU card or a loose battery, do not touch any
external electrical conductors to the battery’s terminals or circuits
to which the terminals are connected.
Note: When servicing the battery, make sure that the jumper on CON9 is connecting
pin 2 (common) to either pin 1 (on) or to pin 2 (off). If the common is left
floating, the CPU may behave unpredictably. For example, the microprocessor
may reset itself intermittently.
4.2 Installing the Eclipse HX-Median
The following overview gives a summary of the steps required to install an
Eclipse HX-Median matrix. More detailed information on each step is provided in
the sections that follow.
To install an Eclipse HX-Median:
1) Remove the Eclipse HX-Median matrix chassis from its shipping carton.
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2) Install the Eclipse HX-Median to the standard 19 inch rack.
Note: Leave clearance on all sides of the matrix chassis to ensure
proper airflow. Do not block ventilation vents.
3) Check the position of CPU cards and interface cards, power supplies, and
rear connector panels. Later sections in this chapter give more
information on these items.
4) Apply AC power to the unit. The unit has two separate AC power entry
connectors for the two separate power supplies in the system.
4.2.1 Installing the power supplies
The Eclipse HX-Median system’s DC power supplies run on AC mains power.
Two identical Euro Cassette power supplies are provided to ensure that every
matrix has redundant power.
Each of the power supplies must be connected to a dedicated branch of AC
mains power. The matrix will continue to operate even if one of the AC power
branches fails.
Clear-Com supplies each matrix with power supplies already installed. When the
matrix is installed connect the power supplies to AC mains power using the IEC
power connectors on the matrix’s rear panel.
A fully equipped Eclipse HX-Median matrix (2 CPU cards, 7 interface cards and 8
interface modules) requires 100 - 240 VAC at 50 - 60 Hz with a maximum
dissipation of 300W.
4.2.2 Installing the rear panels
The rear panel of the matrix is constructed of modular, individually-installable
connector panels. Each port or expansion card has a corresponding rearconnector panel:
An MVX-A16 rear panel has 16 RJ-45 connectors.
E-FIB rear panels have two fiber connectors.
E-QUE, IVC-32 and LMC-64 rear panels have 11 RJ-45 connectors.
64 rear cards have a MADI fiber connector, MADI input and output
coaxial cable connectors, and a coaxial Video / Word clock input.
Note: Clear-Com ships each matrix with the required number of rear-connector panels
already installed. Blank rear panels fill unused card slots.
To add a rear panel to the matrix:
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