Please read and follow
these instructions
before operating a
CCI-22 dual channel
party-line interface.
IMPORTANT SAFETY
INSTRUCTIONS
For your safety, it is important to read and follow these
instructions before operating a CCI-22 dual channel party-line
interface:
(1) WARNING: To reduce the risk of fire or electric shock, do not
expose a CCI-22 dual channel party-line inteface to rain or moisture.
Do not operate a CCI-22 dual channel party-line interface near water,
or place objects containing liquid on it. Do not expose a CCI-22 dual
channel party-line interface to splashing or dripping water.
(2) For proper ventilation, make sure ventilation openings are not
blocked. Install the CCI-22 dual channel party-line interface according
to the directions in the Installation chapter of this manual.
(3) Do not install a CCI-22 dual channel party-line interface near a heat
source such as a radiator, heat register, stove, or other apparatus
(including amplifiers) that produces heat. Do not place naked flame
sources such as candles on or near a CCI-22 dual channel party-line
interface.
(4) Only use attachments/accessories specified by Clear-Com
Intercom Systems.
(5) Unplug the CCI-22 dual channel party-line interface during lightning
storms or when unused for long periods of time.
(6) Refer all servicing to qualified service personnel. Servicing is
required when:
• The CCI-22 dual channel party-line interface has been damaged
in any way.
• Liquid has been spilled or objects have fallen into the CCI-22 dual
channel party-line interface chassis.
• The CCI-22 dual channel party-line interface has been exposed
to rain or moisture.
• The CCI-22 dual channel party-line interface does not operate
normally.
• The CCI-22 dual channel party-line interface has been dropped.
Please familiarize yourself with the safety symbols in Figure 1. When
you see these symbols on a CCI-22 dual channel party-line interface,
they warn you of the potential danger of electric shock if the CCI-22
dual channel party-line interface is used improperly. They also refer
you to important operating and maintenance instructions in the
manual.
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
v
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol alerts you to the presence of uninsulated dangerous
voltage within the product's enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product's case.
This symbol informs you that important operating and maintenance instructions are included in the literature accompanying
this product.
This chapter describes how to use the CCI-22 dual party-line interface.
You can use this chapter once the Eclipse matrix system has been
correctly installed and configured with the Eclipse Configuration
System, and when the CCI-22's internal jumpers have been set. For
information on configuring the CCI-22 jumpers refer to Chapter 2,
“Installation”.
PL
CCI-22
Power
Send
Recv
Test
PowerPL
Send
Recv
Test
Null
Null
DESCRIPTION
Each CCI-22 dual party-line interface can connect two independent
external 2-wire party-line intercom systems to the Eclipse matrix. It will
support Clear-Com and many other 2-wire analog party-line formats as
R
L
C
R
L
C
well act as an independent 2/4wire party line interface for other 4wire
intercom matrices.
The CCI-22 fully supports call signals between the matrix and a
Clear-Com party-line; call signals between the matrix and other
party-line types may not be fully supported. All call signal paths are
optically isolated. All audio paths are transformer isolated, eliminating
noise induced by ground loops in the party-line systems. "Send" and
"receive" level controls are included on the front panel. The CCI-22
features sophisticated "sidetone nulling" circuitry.
The CCI-22 occupies one slot in an IMF-3 or IMF-102 interface module
frame. Connections to the matrix are via 8-pin RJ-45 connectors on
the rear panel. Connections to external party-lines are via 9-pin
connectors on the rear panel.
The CCI-22's party-line circuits do not receive power from the matrix, but must be connected to an externally powered party-line.
More than one CCI-22 interface port may be assigned to one Eclipse
system party-line label to create a single unified party-line. However,
the nature of 2-wire to 4-wire hybrid conversions may limit the
maximum number of external 2-wire party-lines that can be combined.
Call signals to any one of the CCI-22 channels will reach destinations
in the other CCI-22 channels in addition to the destination ports within
the matrix.
When a CCI-22 interface port receives a call signal from a Clear-Com
party-line, it will be sent to all ports in the matrix which have “listens”
activated to the party-line at the time of the call signal. In addition, call
signals can be programmed to signal specific stations (see the
Configuration section of the Installation chapter).
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
1-1
OPERATION
In normal use, the CCI-22 interface does not require operator
interaction. The front panel features a set of level controls and a
power indicator LED. The front panel also includes a set of three "null"
adjustment controls. The null adjustment controls are discussed in
“Installation”, Chapter 2.
LEVEL CONTROLS
The Send level controls affect the level of the audio signals from the
Powe r
PL
R
matrix to the external party-line, and the Recv ("receive") control
affects the level of the audio from the party-line into the matrix.
Send
Recv
TestNull
L
The Send and Receive controls have a range of ± 13 dB. They are
normally set at the center position when used with Clear-Com PL-Pro
C
or Encore party-line equipment.
POWER LED
The green Power LED lights when DC power is supplied to the
interface. The interface is powered by the party-line it is connected to.
Send and Return Rejection Null Adjustment
Normally this adjustment is made once during installation. If additional
adjustment is required use the following procedure.
A lack of 2-wire rejection will affect the sound of the operator's own
voice in his or her headset. In interfaces, it is necessary to "null"
(minimize) the rejection when an external party-line is placed in the
matrix environment. Ideally, there should be no portion of the T
signal in the L
isten signal. The nulling procedure for each channel of
the CCI-22 is described here.
The CCI-22 includes built-in nulling circuitry, including a test tone
generator and an accessory earphone. The earphone plugs into a
1/8-inch (3.1mm) phone jack on the front panel. When the earphone is
plugged in, it automatically switches on a test tone, and monitors the
output of the null circuit.
alk
1-2
Separate "R" (Resistance), "L" (Inductance), and "C" (Capacitance)
controls compensate for each component of the line's impedance,
providing the best null possible.
The null circuit is effective on line lengths between zero and 4000 feet
(1200m) with impedances in the range of 120 to 350 ohms, and can
reduce local audio in the received signal by more than 30 dB over the
frequency range of 200 Hz to 8 kHz.
To null one channel of the CCI-22:
1. Connect the external party-line devices together with the cables they
are going to use to the CCI-22 channel.
2. Plug the accessory earphone into the front panel jack la beled "Test".
This will disconnect the interface from the matrix and enable the test
oscillator. The oscillator produces a square wave with both low and
high harmonics, allowing you to test all frequencies. The test tone
pulses approximately every half-second.
3. While listening to the test tone in the earphone, adjust the "R"
control until the tone is at a minimum.
4. Repeat Step 3 with the "L" and "C" controls. Because these controls
interact with each other, you will need to repeat steps 3 and 4
several times before you will have minimized the test tone. Continue
adjustment until the tone is virtually inaudible. If an almost complete
null cannot be obtained, it is likely that something is wrong either
with the wiring in the external party-line, or with one of the other
devices attached to the external party-line. Steps 5 through 9 are
troubleshooting hints.
5. If the "R" control is turned fully counter-clockwise, the line has either
more than one termination, or an excessive resistive load.
6. If the "R" control is fully clockwise, then the line has no termination.
7. The "L" control compensates for the low-frequency inductive and
capacitive elements of the external party-line. If the "L" control is
fully turned in either direction, it is likely that there is a problem in the
external party-line. When a Clear-Com party-line is connected, the
"L" control should be just to one side of its mid-pot position.
8. The "C" control compensates for cable capacitance; the setting
depends on the length of the line. If the "C" control is fully
counter-clockwise, this indicates a very short line (under ten feet);
this is a valid setting for a short line.
9. If the "C" control is fully clockwise, this in dicates an excessive ly long
line (over 4,000 feet or 1200m).
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
This chapter describes the installation of the CCI-22 dual party-line
interface, including setting internal jumpers, wiring to external devices,
and setting front-panel controls and indicators.
INSTALLATION IN INTERFACE FRAME
To install the CCI-22 interface module in the IMF-3 or IMF-102
interface frame:
1. Select a slot in which to install the interface.
2. Remove the blank plate covering the slot.
3. Set any Party-Line Termination Jumpers as necessary.
4. Slide the CCI-22 in the slot and ensure that the card is fully seated.
5. Tighten the CCI-22’s front-panel mounting screws.
TERMINATION OF PARTY-LINES
A “Clear-Com termination network” (also known simply as a
“termination”) is a Resistor-Capacitor (RC) circuit that must be
connected between the Audio and Ground lines of any Clear-Com
party-line. To ensure correct operation of the external party-line, only
one termination can be installed on any given party-line.
A party-line termination is normally provided by the component
powering the party-line. Although the CCI-22 is not designed to supply
power to an external party-line system, each channel of the CCI-22
features a Clear-Com termination circuit that can be connected to the
party-line by installing a jumper. This termination network is not
normally connected, and should only be connected in the rare case
that the external party-line does not include a termination circuit. An
example of the use of these termination networks is Figure 2-6 on
page 2-6.
If a party-line has more than one termination circuit, it will not null
correctly (see “Rejection Null Adjustment” on page 2-10). The most
common symptom of this is when the line does not null, even though
the “R” null control has been turned all the way counter-clockwise. If
this happens, check all components connected to the party-line that
are capable of providing a termination to be sure that only one
termination is connected to the party-line.
The two termination circuits on the CCI-22 connect to the channel A
and B party-lines; they are enabled and disabled by the jumpers at
JP100 (which controls the termination circuit for channel A) and JP200
(which controls the termination for channel B). JP100 and JP200 are
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
2-1
located near the center of the CCI-22 main circuit board, and are
r
shown as a detail in the assembly drawing for the CCI-22 main circuit
board in the Maintenance Chapter. When either jumper is next to the
label “B”, its termination is disabled; moving the jumper next to the
label “A” enables the termination.
WIRING
The CCI-22 interfaces are connected to the matrix frame through the
two RJ-45 connectors on the IMF-3 or IMF-102 rear-panel assembly
(part no. 710538Z) to which CCI-22 is connected. For connection to a
matrix frame refer to the “Installation in Interface Frame” on page 2-1.
For internal jumper settings and adjustments refer to “Adjustment s” on
page 2-10.
The “user” side of the CCI-22 for each channel is on a pair of DB-9M
connectors on the rear of the interface frame. Figure 2-1 shows the
pinout of either one of these connectors. Both DB-9Ms are paralleled
such that both party-line channels are available on each connector. It
is possible to wire one DB-9 connector as channel #1, the second
DB-9M as channel #2, or bring both channels out either DB connector
separately or create a TW type party-line connection.
Channel 2Channel 1
CC/RTS
Ground
+30 VDC Power
Audio
1
6
2
7
3
8
4
9
5
CC/RTS
Ground
+30 VDC Powe
Audio
Chassis Ground
Figure 2-1: Pinout of the DB-9M Interface I/O Connectors
CLEAR-COM PARTY LINES GENERAL DISCUSSION
Stations on Clear-Com party-lines are connected with two-conductor
shielded microphone cable. One conductor carries the DC power (28
to 30 V), while the other carries the duplex two-way intercom audio
signal and DC “Call Light” signaling. The shield acts as common
ground for both the power and signal.
Power to the CCI-22 interface channels must be provided by the
external party-line. The power connection for each channel is the “+30
VDC Power” pin on the appropriate DB-9M Interface I/O connector
located on the rear-panel assembly. The CCI-22 channel is essentially
just another “beltpack” on the party-line.
The power pin has a DC filtering circuitry to provide a high impedance
for the audio so the power can be received from a “powered line or TW
line” as is common with RTS systems. For TW operation tie the AUDIO
and POWER pins together.
Each party-line channel requires exactly one termination circuit. The
termination circuit is usually built into the system component providing
the party-line’s power. Connecting more than one termination circuit to
a party-line will impair the null and degrade the line’s audio quality.
When a CCI-22 party-line channel is connected to a Clear-Com
party-line, the Clear-Com/Other Select pin must be left floating.
Grounding this pin selects the RTS mode, which is incompatible with
Clear-Com party-lines.
TWO SEPARATE PARTY LINES
The diagram in Figure 2-2 shows the CCI-22’s two channels
connecting two independent external party lines to the matrix. Each
external party line provides its own power and termination. The wiring
diagrams in Figure 2-3 and Figure 2-4 show an external switch on the
Clear-Com/Other Select pin; this switch allows the CCI-22 channel to
be used on either Clear-Com or RTS party-lines.
In the wiring diagram in Figure 2-3, all connections to the CCI-22 are
made using only one of the CCI-22’s two parallel DB-9M connectors.
The wiring diagram in Figure 2-4 shows the same connections as
Figure 2-3, except that each DB-9M connector is wired separately. Use
the wiring method that is most convenient for the installation.
CCI-22
Matrix
Figure 2-2: Two External Party-Lines Connected to the CCI-22
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
Clear-Com
Power Supply
w/ Termination
Clear-Com
Power Supply
w/ Termination
BeltpackBeltpackBeltpack
BeltpackBeltpackBeltpack
2-3
Optional Clear-Com/RTS
External Switch
Optional Clear-Com/RTS
Spade Lug to
Chassis Ground
on IMF-3
7-in. 18 gauge wire
Channel 1
1
6
2
XLRXLR
2
1
3
Two 0.01 uF
7
3
8
4
9
5
7-in. 18 gauge wire
Channel 2
1
Figure 2-3: One DB-9 Connected to the CCI-22
External Switch
Channel 1Channel 2
2
1
3
0.01 uF0.01 uF
1
6
2
7
3
8
4
9
5
1
6
2
7
3
8
4
9
5
1
3
7-in. 18 gauge wire
2
Spade Lug to
3
Chassis Ground
XLRXLR
2
Spade Lug to
Chassis Ground
on IMF-3
on IMF-3
2-4
Figure 2-4: Two Separate DB-9 Connections to the CCI-22
MULTIPLE CLEAR-COM BELTPACK CHANNELS FROM
ONE POWER SUPPLY
A single two-output power supply can provide power for more than two
CCI-22 party-line channels. In this case the power supply provides
power for each party-line, but each CCI-22 channel provides the
termination for each party-line. Many Clear-Com power supplies have
a switch to enable or disable the termination circuits from each of its
outputs. If using such a supply:
1. Disable the terminations by using the switch.
2. Connect the PS-702 output to all of the CCI-22 channels to be
powered using the standard three connections in the XLR
connector.
3. Set the termination jumper for each CCI-22 channel to position “A”
(termination connected) as described in “Termination of
Party-Lines.”
If the power supply does not have a termination-disconnect switch,
wire the system as shown in Figure 2-5 on page 2-5. In this
configuration, only the power supply channel’s power and ground lines
are connected to the party-line.
Note: Do not connect the power supply output’s terminated
audio line to the party line.
Do not let the power supply output’s current rating exceed the total
current drawn by the devices powered.
Beltpack #1Beltpack #2
CCI-22
Matrix
Set Terminations in CCI-22
CCI-22
Clear-Com
Power Supply
Beltpack #3Beltpack #4
Power and Ground
Connections Only
Figure 2-5: Diagram of One Power Supply with Four CCI-22 Termina-
tions
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
2-5
Spade Lug to
Chassis Ground
on IMF-3
Spade Lug to
Chassis Ground
on IMF-3
Beltpack #1
XLR
7-in. 18 gauge wire
Beltpack #3
XLR
7-in. 18 gauge wire
DB-9F On
First CCI-22
1
6
2
7
2
1
3
Two 0.01
uF
Second CCI-22
2
1
3
Two 0.01
uF
3
8
4
9
5
DB-9F On
1
6
2
7
3
8
4
9
5
1
3
1
3
1
3
Beltpack #2
2
Beltpack #4
2
To Clear-Com
2
Power Supply
XLR
XLR
PS-702
2-6
Figure 2-6: Wiring of One Power Supply for More than Two Party-Line
Channels
Note: In Figure 2-6 beltpacks #1 and #3 are on one Party Line
intercom channel while beltpacks #2 and #4 are on the
other Party Line intercom channel.
Stations on RTS 2-channel 2-wire party lines are connected with
2-conductor shielded cable. One of the two shielded conductors
carries both the DC power and the audio signal for one channel, while
the other conductor carries audio only providing two channels per
cable. The shield is a common ground for both channels. The matrix
can be connected to a 2-channel 2-conductor “RTS” line using the
CCI-22’s two channels. The CCI-22 does not support RTS call signals.
Power to the CCI-22’s channels must be provided by the external p arty
line. The power connection for each channel is the “+30 VDC Power”
pin on the appropriate DB9-M Interface I/O connector on the
rear-panel assembly. When connected to an RTS system, each
channel’s power input circuit will filter out the audio signal on the RTS
line.
CC/RTS
GND Chan-1
+30 VDC Power
Chan-1 AUDIO
NA
CC/RTS
GND Chan-2
+30 VDC Power
Chan-2 AUDIO
IMF-3/CCI-22
DB9
1
2
3
4
5
6
7
RTS-TW
XLR
1
2
3
GND
+VDC/Ch-1 AUDIO
Ch-2 AUDIO
Figure 2-7: Connection Diagram of CCI-22 DB-9 to RTS XLR
Audio is fed to each CCI-22 channel via the “audio” pin on the
appropriate DB9-M Interface I/O connector on the rear-panel
assembly. When connected to an RTS system, each channel’s audio
input circuit will filter out the DC power on the RTS line.
The Clear-Com/RTS pin must be grounded when a CCI-22 party-line
channel is connected to an RTS party line. Leaving this pin floating
selects “Clear-Com” mode, which is incompatible with RTS party lines.
The termination jumper of each CCI-22 channel must be set to “B”
(termination disabled).
CCI-22 channels can be connected to RTS party lines in a variety of
configurations, depending on how the power and grounds are
connected between the party line and the CCI-22 channel. The
following sections describe the options.
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
2-7
Power from “Channel A” Line Only
Figure 2-8 shows only one non-Clear-Com channel powering both
CCI-22 channels. The grounds are connected near the CCI-22’s DB9
connector. Interface I/O Connector with one non-Clear-Com channel
powering both interfaces (seen from the Cable Side of the
Connectors).
IMF-3/CCI-22
DB-9
1
6
2
Spade Lug to
Chassis Ground
on IMF-3
0.01 uF
7-in. 18 gauge wire
7
3
1
8
4
9
5
RTS-TW
2
3
XLR
CC/RTS
GND Chan-1
+30 VDC Power
Chan-1 AUDIO
NA
CC/RTS
GND Chan-2
+30 VDC Power
Chan-2 AUDIO
IMF-3/CCI-22
DB9
1
2
3
4
5
6
7
RTS-TW
XLR
1
2
3
GND
+VDC/Ch-1 AUDIO
Ch-2 AUDIO
Figure 2-8: Cable Wiring Connection for Two RTS Party-Line Cha nnels
In Figure 2-9, each RTS channel is complet ely isola ted f r om the other,
including the grounds.
DB-9F
1
6
2
7
2
1
3
3
8
4
9
5
1
0.01 uF0.01 uF
7-in. 18 gauge wire
Figure 2-9: Cable Wiring Connections between Two Isolated RTS
Party-Line Channels
3
2
To Pin
2 or 3
XLR
Spade Lug to
Chassis Ground
on IMF-3
When wiring the DB-9 to XLR ensure that the power and audio line is
only wired to pin 2 while the audio only line is only wired to pin 3.
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
2-9
ADJUSTMENTS
POWER LED
The green “PL Power” LEDs indicate whether the interface channels
are getting +30 VDC power from the external party line to which they
are connected.
LEVEL CONTROLS
The “Send” level controls affect the level of the audio signals from the
matrix to the external party line.
The “Recv” level controls affect the level of the audio from the party
line to the matrix. The level controls have a range of ±13 dB; they are
normally set to the midrange position.
AUDIO REJECTION NULL ADJUSTMENT
Sidetone is the sound of the operator’s voice in his headset. In
interfaces, it is necessary to null (minimize) the sidetone as much
as possible when an external party line is placed in the matrix
environment. Ideally, there should be no portion of the talk signal
in the listen signal.
The CCI-22 features sophisticated built-in nulling circuitry, including a
test-tone generator and an accessory earphone. The earphone plugs
into a phone jack on the front panel. When the earphone is plugged in,
it automatically switches on a test tone and monitors the output of the
null circuit.
Separate “R” (resistance), “L” (inductance), and “C” (capacitance)
controls compensate for each component of the line’s impedance,
providing the best null possible.
The null circuit is effective on line lengths between zero and 4000 ft
(1200m) with impedances in the range of 120 to 350 ohms, and can
reduce local audio in the received signal by more than 30 dB over the
frequency range of 200 Hz to 8 kHz.
To null one channel of the CCI-22:
1. Connect the external party-line devices to the CCI-22 channel. Make
sure that any connected devices do not have their microphones on.
2. Plug the accessory earphone into the front-panel jack labeled “Test.”
This will disconnect the interface from the matrix and enable a test
oscillator. The oscillator produces a square wave with both low and
high harmonics, allowing testing of all frequencies. The test tone
pulses approximately every 0.5 seconds.
3. While listening to the test tone in the earphone, adjust the “R”
control until the tone is at a minimum.
4. Repeat Step 3 with th e “L” and “C” controls. Beca use these contro ls
interact, steps 3 and 4 will have to be repeated several times the
test tone is minimized. Continue adjustment until the tone is
minimal. If a deep null cannot be obtained, it is likely that some thing
is wrong either with the wiring in the external party line or with one of
the other devices attached to it.
Following are some troubleshooting hints if a deep null cannot be
obtained:
• If the “R” control is turned fully counter-clockwise, the line has either
more than one termination, or an excessive resistive load.
• If the “R” control is fully clockwise, then the line has no
termination.
• The “L” control compensates for the low-frequency inductive and
capacitive elements the wiring of the external party line presents
to the line. If the “L” control is fully turned in either direction, it is
likely that there is a problem in the external party line. When a
Clear-Com party line is connected, the “L” control should be just
to one side of its mid-pot position.
• The “C” control compensates for cable capacitance; the setting
depends on the length of the line. If the “C” control is fully
counter-clockwise, it indicates a very short line (under 10 ft.); this
is a valid setting for a short line.
• If the “C” control is fully clockwise, it indicates an ex cessively long
line (more than 4000 ft.).
CONFIGURATION
Refer to the Eclipse Configuration System Instruction Manual for
information on configuring parameters from the matrix.
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
This chapter provides schematics, assembly drawings and component
lists for the CCI-22 dual party-line interface module. To view diagrams
please refer to the end of this chapter.
BILL OF MATERIALS
BILL OF MATERIALS FOR THE CCI-22 MODULE PCB (PART NO.
Audio Level-15 dBu nominal
Clipping Level+3 dBu minimum
ImpedanceGreater than 10k ohms (bridging)
Frequency Response200 to 10k Hz, ±3 dB
Party-Line Characteristics (RTS Mode)
Audio Level-10 dBu nominal
Clipping Level+5 dBu minimum
ImpedanceGreater than 10k ohms (bridging)
Frequency Response200 to 10k Hz, ±3 dB
Call Signal Input (Clear-Com Mode)
Threshold4 VDC on Audio Line
Call Signal Output (Clear-Com Mode)
Level11 VDC Minimum on Audio Line
Nulling Capability
Line Length0 to 4000 ft (1200m)
Line Impedance120 to 350 ohms
Depth of NullGreater than 30 dB, 200 to 8k Hz
DC Isolation
From the IMF-3 frame to an external input or output: >10 Mega-ohms.
Power Consumption (Each Channel)
Maximum40 mA at 20 to 30 VDC
(Power is supplied by the external
party-line)
Connectors
RJ-45 “To Matrix”2
DB-9M “Interface I/O”2
1/8 in. Phone Jack1 on Front Panel
Operating Environment
TemperatureBetween 0° and 70° C (32° to 150° F)
Package Dimensions
Frame Slot Usage1 slot of IMF-3 or IMF-102 frame
Weight0.54 lb (0.22 kg)
Vitec Group Communications
CCI-22 Dual Channel Party-Line Interface Instruction Manual
4-1
Notice About Specifications
While Vitec Group Communications makes every attempt to maintain
the accuracy of the information contained in its product manuals, that
information is subject to change without notice. Performance
specifications included in this manual are design-center specifications
and are included for customer guidance and to facilitate system
installation. Actual operating performance may vary.
Vitec Group Communications (VGC) warrants that at the time of
purchase, the equipment supplied complies with any specification in
the order confirmation when used under normal conditions, and is free
from defects in workmanship and materials during the warranty period.
During the warranty period VGC, or any service company authorized
by VGC, will in a commercially reasonable time remedy defects in
materials, design, and workmanship free of charge by repairing, or
should VGC in its discretion deem it necessary, replacing the product
in accordance with this limited warranty. In no event will VGC be
responsible for incidental, consequential, or special loss or damage,
however caused.
WARRANTY PERIOD
Return Material Authorization
(RMA) numbers are required
for all returns.
Both warranty and
non-warranty repairs are
available.
The product may consist of several parts, each covered by a different
warranty period. The warranty periods are:
• Cables, accessories, components, and consumable items have a
limited warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited
warranty of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three
years.
• All other Clear-Com and Drake brand systems and products,
including beltpacks, have a limited warranty of two years.
The warranty starts at the time of the product’s original purchase. The
warranty start date for contracts which include installation and
commissioning will commence from the earlier of date of the Site
Acceptance Test or three months from purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, VGC’s User
Support Center is staffed by qualified technical personnel. Telephone
and email technical support is offered worldwide by the User Support
Center.
Vitec Group Communications
Warranty
The User Support Center is available to VGC’s customers during the
full course of their warranty period.
Instructions for reaching VGC’s User Support Centers are given below.
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T elephone for Europe, Middle East and Africa: +49 40 6688 4040 or
+44 1223 815000
Telephone for the Americas and Asia: +1 510 337 6600
Email: vitec.support@AVC.de
Once the standard warranty period has expired, the User Support
Center will continue to provide telephone support if you have
purchased an Extended Warranty.
For latest contact information please refer to the Service and Support
section at www.clearcom.com.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center
to obtain a Return Material Authorization (RMA). VGC representatives
will give you instructions and addresses for returning your equipment.
You must ship the equipment at your expense, and the support center
will return the equipment at VGC’s expense.
For out-of-box failures, use the following contact information:
Tel: +1 510 337 6600 Email: SalesSupportAPAC@vitecgroup.com
VGC has the right to inspect the equipment and/or installation or
relevant packaging.
For latest contact information please refer to the Service and Support
section at www.clearcom.com.
NON-WARRANTY REPAIRS AND RETURNS
For items not under warranty, you must obtain an RMA by contacting
the User Support Center. VGC representatives will give you
instructions and addresses for returning your equipment.
You must pay all charges to have the equipment shipped to the
support center and returned to you, in addition to the costs of the
repair.
EXTENDED WARRANTY
You can purchase an extended warranty at the time of purchase or at
any time during the first two years of ownership of the product. The
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Vitec Group Communications
Warranty
purchase of an extended warranty extends to five years the warranty
of any product offered with a standard two-year warranty. The total
warranty period will not extend beyond five years.
Note: VGC does not offer warranty extensions on UHF wireless
intercom systems, or on any product with a 1-year or 90-day warranty.
LIABILITY
THE FOREGOING WARRANTY IS VGC'S SOLE AND EXCLUSIVE
WARRANTY. THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER
REQUIRED IMPLIED WARRANTY SHALL EXPIRE AT THE END OF
THE WARRANTY PERIOD. THERE ARE NO OTHER WARRANTIES
(INCLUDING WITHOUT LIMITATION WARRANTIES FOR
CONSUMABLES AND OTHER SUPPLIES) OF ANY NATURE
WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT,
NEGLIGENCE OF ANY DEGREE, STRICT LIABILITY OR
OTHERWISE, WITH RESPECT TO THE PRODUCTS OR ANY P ART
THEREOF DELIVERED HEREUNDER, OR FOR ANY DAMAGES
AND/OR LOSSES (INCLUDING LOSS OF USE, REVENUE, AND/OR
PROFITS). SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITA TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
THE LIMIT ATION ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY
EVENT, TO THE MAXIMUM EXTENT PERMITTED UNDER
APPLICABLE LAW , VGC'S LIABILITY T O CUSTOMER HEREUNDER
SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED THE COST
OF REPAIRING OR REPLACING ANY PART(S) FOUND TO BE
DEFECTIVE WITHIN THE WARRANTY PERIOD AS AFORESAID.
Vitec Group Communications
Warranty
This warranty does not cover any damage to a product resulting from
cause other than part defect and malfunction. The VGC warranty does
not cover any defect, malfunction, or failure caused beyond the control
of VGC, including unreasonable or negligent operation, abuse,
accident, failure to follow instructions in the manual, defective or
improperly associated equipment, attempts at modification and repair
not approved by VGC, and shipping damage. Products with their serial
numbers removed or defaced are not covered by this warranty.
This warranty does not include defects arising from installation (when
not performed by VGC), lightning, power outages and fluctuations, air
conditioning failure, improper integration with non-approved
components, defects or failures of customer furnished components
resulting in damage to VGC provided product.
This limited warranty is not transferable and cannot be enforced by
anyone other than the original consumer purchaser.
This warranty gives you specific legal rights and you may have other
rights which vary from country to country.
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Vitec Group Communications
Warranty
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