Clear-Com Agent-IC User Manual
Agent-IC Intercom App for LQ Series
LQ® Series IP Interfaces for Clear-Com
Linking
People
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Agent-IC on various mobile devices
Key Features and Benets
• Fully-featured mobile intercom
client for LQ devices
• Connects to Encore, HelixNet and
4-wire intercom systems via
LQ devices
• Wi-Fi, 3G, 4G, LTE network
compatible
• Up to 48 clients with a network of
local and remote LQ devices
• Pre-congured user accounts with
oating license allocation
• Unique channel conguration for
each Agent-IC client
• Congurable channel access for
talk, listen, call signaling and
channel events
• Free app download via Apple iTunes
or App Store and Google Playstore
• Operates on devices running iOS
8.0* or higher and Android 5.0* and
higher
• Supports companion app which
runs Android smartwatches
• Supports wired and Bluetooth
headset devices
• Password access
Agent-IC is a mobile app for LQ Series devices and Eclipse
HX matrix providing remote intercom access from tablets,
smartphones or smartwatches over wireless networks.
Description
Agent-IC® is a mobile app that implements a fully-featured mobile intercom client on iOS or
Android devices. The app securely connects to any network accessible to LQ
allowing access to 24 intercom channels. Each LQ device serves as a versatile base station
and supports multi-channel connection to wired analog partyline (Encore
(HelixNet
level control and notication functions.
®), 4-wire or matrix (Eclipse® HX) systems. The app also provides local cross-point
Installation and Accessibility
Users of iPhones, iPads or devices running iOS 8.0* or higher can easily install the
Agent-IC app from Apples’ App or iTunes stores. Users of select devices running Android
5.0* or higher can easily install the Agent-IC app from the Google Playstore. Once installed,
up to eight mobile devices running the app can simultaneously connect to a single LQ Series
device. Multiple LQ devices (max of six) can be networked locally or remotely to support
48 Agent-IC clients in a single system. Typically, a meshed WiFI network is used for local
communications with 3G, 4G, LTE networks used for remote clients. Agent-IC clients carry
out an authenticated login for secure and private interface with the LQ device.
Conguration
The browser-based Core Conguration Management™ (CCM) tool allows the creation of
multiple user accounts and associated roles. All potential Agent-IC users have an account
set up for them within the CCM. The user accounts contain a set of Agent-IC client login
credentials and an assigned user role. Each role, in turn, species access to a set of intercom
channels. Up to 24 intercom channels can be assigned to each role.
Operation
Agent-IC is easily installed and connected to a selected host LQ Series device.
Pre-congured buttons allocated to the user’s role grant access to the required channels.
Each channel is assigned with talk, listen, call signal or networked control event buttons.
Individual level controls allow users to adjust their own audio mix of the monitored channels.
® Series devices,
®), digital partyline
Agent-IC Intercom App for LQ Series
LQ® Series IP Interfaces for Clear-Com
Technical Specications
Platforms Supported
iOS:
Designed to operate on all smartphone and tablet devices
iOS Version: 8.0 or higher
LQ Version: 4.0 or higher
Android:
Designed to operate on the latest smartphone and tablet devices.
Download the free app from Google Playstore to test specic make
and model.
Android Version: 5.0 or higher
LQ Version: 4.0 or higher
Capacity
Keys Per Page: Auto-adjusts to specic device screen size and resolution.
Range: 4+ Reply Keys (smaller smartphones) to 24+ Reply Keys (iPad Pro)
Channels/Keys: Up to 24 Keys + 1 Reply Key
Max Roles per LQ Device: 100
Max User Accounts per LQ Device: 50
Max Agent-IC Clients per LQ Device: 8
Max Agent-IC Clients per LQ Linked Set : 48
Audio (LQ Mode)
Audio Codec: Opus
Silence Suppression: Optional
Data Bandwidth without Silence Suppression: <110kb/s
Local Mix Level Control: Yes
Mic Mute and LS Cut: Yes
Communication Modes: LQ Partyline/Conference
Audio (LQ/HelixNet Mode)
Audio Codec: Wavepak
Silence Suppression: Optional
Nominal Data Bandwidth: 300kb/s (increases with each source)
Local Mix Level Control: Yes
Mic Mute and LS Cut: Yes
Communication Modes: LQ Partyline/Conference.
Network
Type: Wi-Fi, 3G, 4G, LTE (as available on device)
IP Bandwidth: Variable
Silence Suppression: Optional
Ports Required: 1
Port Number: Default 6001 (congurable)
DNS Support: Yes
Minimum Latency: Varies depending on device make and model
Miscellaneous
Bluetooth Headset Support: Yes
Speakerphone Mode: Yes
Background Operation: Yes
Presence Indication: Yes, for other Agent-IC clients
Call Signaling: Yes
Reply Key Support
Character Set (LQ Mode):
International; Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana
Character Set (LQ/HelixNet Mode): Roman
Hardware Requirements Software Requirements
LQ Series Devices (all models) LQ v4.0 or higher
iOS Device (iPad, iPhone, iPod) iOS 8.0 or higher
(tablets, smartphones, smartwatch)
Android Device
Download Agent-IC App from Apple Store
Download Agent-IC App from Google Playstore
Agent-IC client licenses for LQ available from Clear-Com
Android 5.0 or higher
www.clearcom.com
® Clear-Com and the Clear-Com logo are registered
trademarks of Clear-Com LLC. Copyright
© 2020. Clear-Com, LLC. All rights reserved.
Notice About Specications | While Clear-Com makes every attempt to maintain the
accuracy of the information contained in its documentation, that information is subject to change without
notice. Performance specications included in this document are design-center specications and are
included for customer guidance and to facilitate system installation. Actual operating performance may vary.
WARNING: Cancer and Reproductive Harm - www.P65Warnings.CA.Gov
Rev: Sept/2020
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