Clarity Fortissimo User Manual

Fortissimo

Extra Loud Remote Controlled
Speakerphone (with optional pendant)

User Guide

ClarityProducts.com

Some models available
with Answering Machine

Safety Instructions ...................................................................................................................................4

Battery Instructions ................................................................................................................................7

Care and Maintenance ............................................................................................................................9

Technical Specications ........................................................................................................................11

Clarity Logic ............................................................................................................................................12

About Clarity ..........................................................................................................................................13

Package Contents ..................................................................................................................................14

Installation ................................................................................................................................................15

Getting to know your Fortissimo Speakerphone .........................................................................16

Using your Speakerphone ....................................................................................................................21

Menu Operations .................................................................................................................................. 25

Phone Operations ................................................................................................................................ 40

Troubleshooting .................................................................................................................................... 43

FCC Requirements and Regulations ................................................................................................ 49

Warranty and Service ...........................................................................................................................53

TABLE OF CONTENTS

4

IMPORTANT SAFETY INSTRUCTIONS

To prevent severe injury and loss of life/property,

read this section carefully before using the product to ensure

proper and safe operation of your product.

Power connection

• Use only the power source marked on the product.

• Do not overload power outlets and extension cords. This can result in the risk of re
or electric shock.

• Completely insert the AC adapter/power plug into the power outlet. Failure to do so
may cause electric shock and/or excessive hear resulting in a re.

• Regularly remove any dust, etc. from the AD adapter/power plug by pulling it from the
power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a re.

• Unplug the product from power outlets if it emits smoke, and abnormal smell,
or makes an unusual noise. These conditions can cause re or electric shock.
Conrm that smoke has stopped emitting and contact the Clarity Customer
Service at 800-426-3738.

• Unplug from power outlets and never touch the inside of the product if its casing has
been broken open.

• Never touch the plug with wet hands. Danger of electric shock exists.

Installation

• To prevent the risk of re or electrical shock, do not expose the product to rain or
any type of moisture.

• Do not place or use this product near automatically controlled devices such as auto­matic doors and re alarms. Radio waves emitted from this product may cause such
devices to malfunction resulting in an accident.

SAVE THESE INSTRUCTIONS

WARNINGS

5

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

• Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or
placed under heavy objects.

Operating safeguards

• Unplug the product from power outlets before cleaning. Do not use liquid or
aerosol cleaners.

• Do not disassemble the product.

• Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug,
or allow it to become wet at all. This may cause a re. If the telephone line cord plug
becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

• Consult the manufacturer of any personal medical devices, such as pacemakers or
hearing aids, to determine if they are adequately shielded from external RF (radio
frequency) energy. (The product operates in the frequency range of 1.92 GHz to

1.93 GHz, and the RF transmission power is 115 mW (max.).)Do not disassemble
the product.

• Do not use the product in health care facilities if any regulations posted in the area
instruct you not to do so. Hospitals or health care facilities may be using equipment
that could be sensitive to external RF energy.

6

IMPORTANT SAFETY INSTRUCTIONS

Installation and location

• Never install telephone wiring during an electrical storm.

• Never install telephone line jacks in wet locations unless the jack is specically
designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is
installed near the product and is easily accessible.

• This product is unable to make calls when there is a power failure (unless backup

batteries have been installed and are fully charged).

When using your product, basic safety precautions should always
be followed to reduce the risk of re, electric shock, and injury to
persons, including the following:

• Do not use this product near water for example, near a bathtub, washbowl, kitchen
sink, or laundry tub, in a wet basement or near a swimming pool.

• Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Use only the power cord and batteries indicated in this manual. Do not dispose
of batteries in a re. They may explode. Check with local codes for possible
disposal instructions.

SAVE THESE INSTRUCTIONS

WARNINGS

7

IMPORTANT BATTERY SAFETY INSTRUCTIONS

• Do not mix old and new batteries.

• Do not open or mutilate the batteries. Released electrolyte from the batteries is
corrosive and may cause burns or injury to the eyes and skin. The electrolyte is toxic
and may be harmful if swallowed.

• Exercise care when handling the batteries. Do not allow conductive materials such as
rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause
the batteries and/or the conductive material to overheat and cause burns.

• Charge the batteries (optional) identied for use with this product only, in accordance
with the instructions and limitations specied in this manual.

• Only use a compatible base unit (or charger) to charge the batteries. Do not tamper
with the unit (or charger). Failure to follow these instructions may cause the batteries
to swell or explode.

The base batteries are optional (for backup only). If you choose to install backup
batteries, use rechargeable batteries ONLY. The backup b atteries should be
AA, NiMH, rechargeable only, rated 2500mAh. They must be fully charged for 3 days
before using the backup batteries (before using the phone without the power adapter,
during a power outage).

The backup batteries ensure the functionality of your unit for 3-4 hours in case of a
power outage.

To install batteries in the base:

1. Turn the unit over and open battery compartment door.

2. Install batteries according to the polarity shown inside the battery compartment.

3. Close the battery compartment.

WARNING: USE RECHARGEABLE BATTERIES ONLY.

DO NOT USE ALKALINE BATTERIES!

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED

BY INCORRECT TYPE. DISPOSE OF USED BATTERIES

ACCORDING TO THE INSTRUCTIONS.

SAVE THESE INSTRUCTIONS

8

WARNING: Dispose of used batteries according to the instructions.

• Do not dispose of the battery in a re as it may explode. Check with local codes for
possible special disposal instructions.

• Do not open or mutilate the battery. Released electrolyte is corrosive and may

cause damage to the eyes and skin. It may be toxic if swallowed.

• Exercise care in handling batteries in order not to short the battery with conducting
materials such as rings, bracelets and keys. The battery or conduction material may
over-heat and cause burns.

• Remove batteries when they are discharged and when the equipment will not be
used for an extended period of time. Dispose of batteries according to local environ­mental laws.

• Do not disassemble, heat, crush, deform or puncture batteries.

• Do not attempt to charge non-rechargeable batteries.

• Keep batteries out of the reach of children.

IMPORTANT BATTERY SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

9

FOR BEST PERFORMANCE

Base unit location/avoiding noise

The base unit and other compatible Clarity
units use radio waves to communicate
with each other.

• For maximum coverage and noise­free communications, place your base
unit at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.

a. away from electronic appliances such
as TVs, radios, personal computers,
wireless devices, or other phones.

b. facing away from radio frequency

transmitters, such as external anten­nas of mobile phone cell stations.
(Avoid putting the base unit on a bay
window or near a window.)

• Coverage and voice quality depends on

the local environmental conditions.

• If the reception for a base unit location
is not satisfactory, move the base unit to
another location for better reception.

Environment

• Keep the product away from electrical
noise generating devices, such as uo­rescent lamps and motors.

• The product should be kept free from

CARE AND MAINTENANCE

excessive smoke, dust, high tempera­ture, and vibration.

• The product should not be exposed to
direct sunlight.

• Do not place heavy objects on top of
the product.

• When you leave the product unused for
along period of time, unplug the product
from the power outlet.

• The product should be kept away from
heat sources such as heaters, kitchen
stoves, etc. It should not be placed in
rooms where the temperature is less
than 0 °C (32 °F) or greater than 40 °C
(104 °F). Damp basements should also
be avoided.

• The maximum calling distance may be
shortened when the product is used
in the following places: Near obstacles
such shills, tunnels, underground, near
metal objects such as wire fences, etc.

• Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.

Routine care

• Wipe the outer surface of the product

with a soft moist cloth.

• Do not use benzene, thinner, or any

abrasive powder.

10

CARE AND MAINTENANCE

Notice for product disposal,
transfer, or return

• This product can store your private/
condential information. To protect
your privacy/condentiality, we recom­mend that you erase information such
as phonebook or caller list from the
memory before you dispose of, transfer,
or return the product.

• This product is designed for use in the
United States of America and Canada.
Sale or use of this product in other
countries may violate local laws.

11

TECHNICAL SPECIFICATIONS

Dimensions:

10.197 in. x 6.299 in. x 5.118 in.

Weight: 32.275 oz. (without AC adapter

Standard: DECT 6.0 (Digital Enhanced

Cordless Telecommunications 6.0)
Bluetooth wireless technology 2.0

Frequency range: 1.92 GHz to

1.93 GHz (DECT)

2.402 GHz to 2.48 GHz (Bluetooth)

RF transmission power:
100 mW (MAX)

Power specications: AC Adapter
Input: 100V-240V AC, 50-60Hz
Output: 12V DC, 1.5A

Use ONLY the power adapter supplied
with your unit; using a different adapter
may render your unit unusable and voids
the warranty.

Power consumption: Standby: 0.54W
Maximum: 15W

Battery information: Use ONLY
rechargeable batteries, NiMH, AA,
2500mAh

Charge time: 56 hours
(from discharged to fully charged)

Note: The batteries are charging while

your phone is powered by the power adapter
supplied with your unit.

Use ONLY the power adapter supplied
with your unit; using a different adapter
may render your unit unusable and voids
the warranty).

Standby time: Approx. 24 hours.

Talk time:

Fortissimo: Approx. 4 hours
Pendant: Approx. 4 hours
(Optional – purchased separately)

Operating conditions: 32 °F – 104 °F,
20 % – 80 % relative air humidity (dry)

12

CLARITY LOGIC

TM

Introduction to Clarity Logic

ClarityLogic is the name of our simplied and easy-to-use customer support service.
While talking to a Clarity representative, the telephone sends information such as its
model name and settings to Clarity. The representative is immediately aware of the type
and current settings of the phone. This will allow any troubleshooting call to be quick
and simple, helping you nd exactly what you are looking for. Just call 1-877-LOGIC24
(1-877-564-4224) to nd out how Clarity is there to make life easier.

ClarityLogic® Memory Dial

For your convenience, Clarity has pre-programmed the customer support number into
your phone’s blue ClarityLogic button.

Note: ClarityLogic has been designed to work with the Plain Old Telephone Service (POTS).

If your phone service is provided by a broadband service provider, ClarityLogic may not work.
ONLY CLARITYLOGIC MAY BE DISABLED. ALL OTHER FEATURES WORK AS DESCRIBED
IN THIS USER GUIDE.

13

INTRODUCTION

Thank you for purchasing your new Fortissimo from Clarity – the best home-

speakerphone in its class. Please read these instructions to ensure you take advantage of
the complete set of rich features that this product offers.

Our Company

Clarity, a division of Plantronics (NYSE: PLT), creates smart
communication solutions that help seniors live richer, more
engaged lives. Founded more than 40 years ago, Clarity is the
world leader in amplied telephones, notication systems and
assistive listening devices.

Clarity produces seven distinct lines of products and services:
Clarity,® Clarity Professional,® ClarityLife,™ Clarity AlertMaster,®
ClarityLogic,™ Ameriphone,® and Walker® handset / test sets.

The company’s innovative communication products are all
designed to help people with hearing loss, low vision, limited
mobility, dexterity issues and other health challenges.

14

PACKAGE CONTENTS

Phone cord

AC Power Adapter

Fortissimo Speakerphone

User Guide and

Quick Start Guide

Fort issim o

Extra Loud Remote Controlled
Speakerphone

(with optional pendant)

User Guide

Clarity Products.com

Some model s available
with Ans wering Mac hine

Recommended Accessories (Optional purchase)

• XLC3.5HSB Expandable Handset (59524.000)

• Voyager Pro+ Bluetooth Headset (84100.01)

• AS100 Air Switch (61563.000)

• Fortissimo Pendant w/built-in mic (58270.002)

• PS500 Pillow Switch (61561.000)

15

INSTALLATION

Your product comes assembled as you take it out of the box. However, you will need to
connect the power and phonecord, and install six (6) AA NiMH re-chargeable batteries
if you desire battery-power back-up in case of power failure. (Optional – batteries
not included).

Battery Installation (Optional)

Step 1: Slide the battery compartment

cover upward to remove.

Step 2: Insert six (6) AA NiMH
rechargeable batteries as shown. Match
the (+) and (-) terminals of individual
batteries with the corresponding
(+) and (-) connections located within
the battery compartment.

Step 3: Slide the battery compartment
cover back into position to complete the
battery installation.

1

2

3

1

2

3

Connecting the Power
and Phone cord

Step 1: Locate an electrical outlet (1)

close to a phone outlet in your home.

Step 2: Pull the ends of the phone cord
to untangle the cord; plug the free end of
the phone cord into the phone outlet (2).

Step 3: Pull the ends of the power cord
to untangle the cord; plug the power
supply in the electrical outlet (3).

16

GETTING TO KNOW YOUR SPEAKERPHONE

Please take a moment to review your new product and its features.

There are two versions of this product – with and without an answering machine.
Please check the label on your product to nd out which version you own.

This user guide applies to both versions. If your unit does not have an answering
machine, ignore references to this feature during the review of this user guide.

2

3

4

5

6

7

8

9

10

12

11

1

17

GETTING TO KNOW YOUR SPEAKERPHONE

1 FIND

• Press to nd the pendant (optional, purchased separately) and/or the
cordless handsets. (optional, purchased separately)

2 CLARITY LOGIC

• Press to directly contact our ClarityLogic customer service represen-

tatives – this allows you to get rst rate assistance for your product
through our custom patented remote access technology.

3 FLASH

• Press to switch between calls (if you subscribe to Call Waiting as part

of your phone service) memory key.

4 REDIAL

• Press to redial the last phone number you called. Press and hold to

enter a 2-second pause when programming records in your Phonebook.

5 MUTE/SILENT

• During a ring – press to temporarily silence the audible ringer.

(for ongoing calls only)

• During a call – press to silence your side of the call. (for privacy –
button blinks red to indicate that the sound is temporarily muted)

• During idle mode – press to silence the ringer. (button light

is lit solid red when ringer is turned off)

6 SPEAKER

7 VISUAL RINGER

• Flashes when calls are received.

8 VOLUME CONTROL

• Roll wheel up or down to increase/decrease the volume.

9 BOOST

• Press to engage additional power for your speakerphone.

10 TALK

• Press to start/end a phone call.

11 TOUCHSCREEN

18

GETTING TO KNOW YOUR SPEAKERPHONE

19

13 14 15 1716 18

12 NUMERIC KEYPAD

13 SWITCHES (3.5mm)

• Plug in corded remote switches (optional, purchased separately) to

allow specialized functionality with specialized custom switches.

14 NECKLOOP PORT (3.5mm)

• Plug in a neckloop. (CE-30 – optional purchased separately)

15 HEADSET PORT (2.5mm)

• Plug in a headset. (M155 – optional, purchased separately)

16 BEDSHAKER PORT (3.5mm)

• Plug in a bed shaker (C-2210 – optional, purchased separately) – vibrates

when the phone rings, for additional ringing signaling.

17 POWER PORT (3.5mm)

• Plug in AC power adapter. (provided)

18 LINE PORT

• Plug in phonecord. (provided)

19 BATTERY COMPARTMENT

• Use 6 AA rechargeable batteries to ensure continuous functionality in

case of a power outage. (see battery safety section)

19

GETTING TO KNOW YOUR SPEAKERPHONE

Your touch screen has virtual buttons that will assist you with the simple functionality
of this product.

General directions for navigating the menus
and screens of your display (See Figure 1)

• At any time during the navigation through the menus and settings, press Flash to
return to the idle screen.

• Use the on-screen arrow buttons for scrolling Up/Down through the menu options.
Located in the upper left and right corner of the LCD menu screen.

• Use the on-screen “Back” button (located in the lower left corner of LCD menu
screen) to return to the previous level in the settings menu.

• Use the on-screen Save button to save your settings; to exit without saving, use Back
to discard changes, and return to previous screen.

In standby mode, your Fortissimo displays the following information
on its screen (See Figure 2)

• Status of Answering Machine: (ON or OFF) If phone line is not plugged into
the unit: (No Line) Alternating with status of answering machine.

• Date/Time: Must be manually set in the Menu (see below) to accurately keep
the time of your answering machine messages)

• Menu button: Access the settings for your speakerphone.

• Messages button: Easily access the messages left on your answering machine if
your model is equipped with the answering machine option. If your model does not
have this option then the “Messages” button will not appear on the screen.

• Phonebook button: Easily access the memory locations for your most often
dialed phone numbers.

20

Automatic alert status
of phone system operations

• Status of Answering Machine

(ON/OFF) (Optional purchase)

• Phone line status (No Line) will

display if phone cord not attached.

• Display of New Messages

• Ringer ON/OFF

GETTING TO KNOW YOUR SPEAKERPHONE

Automatic update
of date and time

(with CID service)

Note: Must be initially set within

the System Setup Menu, Set

Time/Set Date in order for this

feature to work correctly.

Menu navigation buttons

(Press Up or Down buttons to
scroll the menu listings.)

Functional buttons

Use these buttons to make
selections, move backward,
save, delete, and other functions.

Prev Next

Back Select

Up

Delete

Down

(Figure 1)

Save

Touch buttons

Access the virtual menu
features of the phone.

Menu Messages Phonebook

Mon Nov 5

Answering Machine O

12:04pm

(Figure 2)

21

the main screen (Figure 4) to access the
phonebook directory. Press the “Next”
or “Previous” button (Figure 5) to nd the
phonebook number you wish to dial, then
press the “TALK” button. (Figure 3)

Dialing from Redial List

Press the “Redial” button (Figure 6) to the
left of the menu screen, then select the
number to redial from the list by using the
“Next” or “Previous” buttons, (Figure 7)
then press the “TALK” button. (Figure 1)

USING YOUR SPEAKERPHONE

MAKING CALLS

There are four methods for making an
external call using your speakerphone.
Preparatory dialing, Direct dialing, Phone­book dialing, and dialing from redial list.

Preparatory dialing

Enter the phone number using the numeric
keypad then press the “TALK” button.

(Figure 3)

Direct dialing

Press the “TALK” button then manually
dial the number using the numeric keypad.

(Figure 3)

Phonebook dialing

Press the “Phonebook” menu button on

Figure 3

Menu Messages Phonebook

Answering Machine O

Figure 4

Figure 5

Clarity

Back Add/Edit

Prev Delete Next

Play

Figure 6

22

Call timer

Your speakerphone automatically times
the duration of every call. During the call
the timer (Figure 8) will display the call
duration in hours, minutes, and seconds.
After the call is made, a “Talk Time”
screen will display the total call time.

USING YOUR SPEAKERPHONE

RECEIVING CALLS

Answer a call

When there is an incoming call, the Visual
Ringer will blink, and the ring tone will
sound. (Figure 9)

When a call is incoming, the menu screen
will display “Ringing”.

Note: To disable the audible ringer, press
MUTE/SILENT.

Upon connection, the menu screen will
display call information. (Figure 10-11)

Clarity

Phonebook

Tone 4Caller List

800-426-3738

0:01:05

BOOST

Figure 8

Clarity

Back

Prev Delete Next

Save

11/5 1:06pm

800-426-3738

Figure 7

Figure 9

Figure 10

Ringing...

23

USING YOUR SPEAKERPHONE

To answer and connect the call press the
“TALK” button. Note: You must set “Auto

Answer” to ON in the “Advanced Menu” for
the call to be answered automatically.

Note: You must subscribe to Caller ID

services with your phone service provider in
order for additional Caller ID information to
be displayed.

During a call

Use the volume wheel (Figure 12) and the
on-screen Tone button (Figure 13) to best
adjust the audio experience during a
phone call.

Press the Tone button on the screen; you
will see the current tone setting as a
graph. While the graph is displayed on
your screen, press the Tone button again
to toggle through the available tone set­tings (there are 4 settings on this unit).
When the audio adjustment best ts your
needs, allow the unit to revert to the
previous screen.

Adjust the volume of the incoming voice
using the wheel – roll up to increase the

volume, roll down to decrease the volume.
As you move the wheel to increase the
loudness, you will see three different
colors on the screen. As you reach the
red section (loudest), you will briey see
a message displayed on your screen, “Use
within 3 feet OR use optional pendant”.
This message advises you that, when the
loudness of your unit is in the highest set­ting (red section), you should be within 3
feet from the unit for best performance
for the person with whom you are talking.

Figure 12

Figure 13

Tone 4

Figure 11

9/28 2:00pm

WIRELESS CALLER

800-426-3738

24

During a call - using the pendant

Alternatively, you can use a pendant (op­tional), which allows you to be as far away
from the unit as you need to be (while still
being able to hear the incoming voice).

To use a pendant with your unit during a
call – allowing you to use it at maximum
volume while being farther away from
Fortissimo:

1. Start a call from Fortissimo (by dialing
out or by answering a call from the main
unit)

2. Press the button on the pendant to en­able the pendant’s microphone; you will
see the text PD displayed on the screen;
this means that the microphone on the
pendant is active, which allows you to
be farther away from the unit. If the
active microphone is on the pendant,
your pendant’s green light will be solid.

3. To transfer the call back to Fortissimo,
press the TALK button; the text PD will
be removed from your screen.

4. To transfer the call again to the pendant,
press the button on the pendant again.

5. The call is terminated from the device
with the active microphone; if the active
microphone is on the pendant, press the
button on the pendant to end the call; if
the active microphone is on Fortissimo,
press the TALK button to end the call.

Note: If you are using your pendant to

dial out from the Phonebook (in pendant

mode), the default active microphone is on
the pendant.

If you are using a pendant, you can re­motely adjust the volume of your unit
using the wheel on the pendant.

The outstanding audio performance of
your speakerphone provides you with the
best experience, offering an extensive
range for loudness and tonality to ensure
that your call is clear and powerful.

As optional alternatives, you can use a
headset, a neckloop, a spare cordless
handset or a pendant (all optional acces­sories, purchased separately) to extend
the audio capabilities of your product.that
your modem is connected to.

End a call

During a call you can press the “TALK”
button to end the call.

Note: During a call you can press the

“Flash” button to switch between calls.
However, you must subscribe to Call
Waiting as part of your phone service.

USING YOUR SPEAKERPHONE

25

CALLER LIST

(“No records” if empty)

ANSWERING MACHINE

(If your model has this feature)

14 minutes of total recording time, each
message can be up to 2-minutes long.

• Answer On/Off
– Default state is ON.

• Outgoing Message (OGM)

Play OGM
– Playing OGM? (Stop/Replay)
Record OGM
– Record OGM? (No/Yes)

Please record after the tone (beep)

start recording your OGM
– “Recording OGM” – (End) – press
end to nish recording

Select OGM
– Default OGM (Save/Back)
Recorded OGM
– Becomes selected when OGM is
recorded by user.
Erase OGM (No/Yes)

• Ring Number

– Select from 3 – 8 Rings
and Toll Saver

• Security PIN

– Enter old PIN to change.
– Default PIN (123)

VOICE ASSIST

• Talking Keypad (On/Off)

– Default state is OFF.
– Pronounces the digits when
dialing the number to make an
outgoing call.

• Talking CID (On/Off)

– Default state is OFF.
– Pronounces the digits of the

number calling you – you will hear
“Call from (digits of incoming phone
number).
Note: this feature is active only if

you have CID with your phone ser­vice. Purchased separately from your
phone service provider.

• Talking Volume (Low/Medium/High)

BOOST OVERRIDE (On/Off)

– Default state is OFF.
– Press BOOST button to increase

sound amplication into extra­ loud range.

VISUAL RINGER (On/Off)

– Default state is ON.

ADVANCED MENU

• Phonebook Order

– Alphabetical: Show order of
records in alphabetical order.
(by rst name)
– Priority: Show order of records in

the order of the priority assigned in

MENU OPERATIONS

MENU

(See pages 27–30 for illustrated menu descriptions)

26

MENU OPERATIONS

their entry details; this helps with
moving your most important en­tries to the top of the list, regard­less of the alphabetical order.

• Backlight Timeout

– Select 30 seconds – or 1 minute up
to 30 minutes. Dims the screen to
extend the lifetime of the product.

• Auto Answer (On/Off)

– Default state is OFF.
– If it is On, the phone answers the

calls from the phone numbers
associated with entries in the
phonebook that have this
feature enabled.

• Auto Hang Up (On/Off)

– Default state is OFF.

– Phone hangs up automatically if

during a call silence or dial tone
is detected.

• Voice Answer (On/Off)

– Default state is OFF.

– If this feature is on, you can
say “Hello” to answer the call.
Note: You cannot enable this fea-

ture if Talking CID is enabled, as the
phone will “speak” the incoming CID
information between the rings and
it will not be able to differentiate
between the Talking CID voice and
your voice.

MENU

(See page 30 for illustrated menu descriptions)

27

Back

Back

Back

Up

Up

Up

Up

MENU

MENU

Caller List

Answering Machine

Voice Assist

Boost Override

Visual Ringer

Advanced Menu

System Setup

ANSWERING MACHINE

Answer On/O

Outgoing Message

Ring Number

Security PIN

Caller List

Answering Machine

Voice Assist

Boost Override

Visual Ringer

Advanced Menu

System Setup

Select

Select

Select

Down

Down

Down

Down

Menu Messages Phonebook

Mon Nov 5

Answering Machine O

12:04pm

Back Save

No Records

Main Menu/Answering Machine

(If your model has this feature)

Main Menu/Caller List

Select ON or OFF

Note: Use the Up/Down

buttons to scroll through
menu listings.

Format

11/15 2:42pm
Clarity
800-426-3738

Back Save

Prev Delete

Next

MENU OPERATIONS

28

MENU OPERATIONS

Main Menu/Answering Machine

Back

Up

OUTGOING MESSAGE (OGM)

Play OGM

Record OGM

Select OGM

Erase OGM

Select

Down

Replay

Yes

Replay

Yes

Playing OGM

Record OGM

Select OGM

Default OGM

Recorded OGM

Erase

Recorded OGM

Stop

No

Stop

No

Up

Up

Up

Down

Down

Down

29

MENU OPERATIONS

Back

Back

Back

Up

Up

RING NUMBER

3 Rings
4 Rings
5 Rings
6 Rings
7 Rings
8 Rings

Toll Saver

SECURITY PIN

Select

Select

Down

Down

Enter Old PIN

Main Menu/Answering Machine

Main Menu/Voice Assist

Back

Up

MENU

Caller List

Answering Machine

Voice Assist

Boost Override

Visual Ringer

Advanced Menu

System Setup

Select

Down

Back

Up

VOICE ASSIST

Talking Keypad

Talking CID

Talking Volume

Select

Down

Select ON or OFF

Select Low / Medium / High

Select 3–8 ring tones,

or Toll Saver

30

MENU OPERATIONS

Main Menu/Boost Override/Visual Ringer

Main Menu/Advanced Menu

Back

Back

Up

Up

MENU

MENU

Caller List

Answering Machine

Voice Assist

Boost Override

Visual Ringer

Advanced Menu

System Setup

Caller List

Answering Machine

Voice Assist

Boost Override

Visual Ringer

Advanced Menu

System Setup

Select

Select

Down

Down

Back

Up

ADVANCED MENU

Phonebook Order

Backlight Timeout

Auto Answer

Auto Hang Up

Voice Answer

Save

Down

Select Alphabetical or Priority

Select from 30 secs to 30 mins

Select ON or OFF

Select ON or OFF

31

MENU OPERATIONS

SYSTEM SETUP

• Register

Use this feature to pair your Fortissimo

with other compatible DECT6.0 devices.

(Clarity XLC3.5HS/HSB handset –
sold separately)

Alternatively, you can start registration
mode by pressing and holding down the
FIND button – until your screen displays
“Registering…”.
– Register (Deregister)
– Bluetooth (Pair/Unpair/Connect)
Use to pair/connect with Bluetooth

headsets. (we recommend PLT
headset model Voyager Pro)

– Language (English/French/Spanish)

Display language – for displayed text

on your screen.

Voice language – for your talking

keypad.

• Ringer Style

– Select from four (4) ringer tones.

• Ringer Volume

– Use Lo/Hi on-screen buttons to
turn the ringer volume down or up.
Note: You can also adjust the ringer

volume by using the volume wheel in
idle mode.

• Keypad Tone (On/Off)

– Note: If you have talking keypad

enabled, you will not hear the keypad
tones even if this feature is on.

• Set Time

– Use keypad and on-screen buttons

to set your local time.
Press Save on your screen to save
your settings.

• Set Date
– Use keypad to set the date.
Press Save on your screen to save
your settings.
Note: If you have the CID enabled

with your phone service provider, the
time and day/month transmitted with
your CID records overrides the manu­ally set time/day/month. You still need
to manually set the year to have an
accurate time stamp for your answer­ing machine messages.

• Tone/Pulse (Tone/Pulse)

• Switches

If switches are attached to the unit, you
can assign (5) different functions for
each switch.

– Switch 1

– Switch 2 (same as Switch 1)
– Switch 3 (same as Switch 1)

1. Pendant Mode
This feature allows you to use a

switch to enable the pendant mode
for dialing from the phonebook.

MENU

(See pages 33-34 for illustrated menu descriptions)

32

MENU OPERATIONS

MENU

(See pages 33-34 for illustrated menu descriptions)

2. Play Messages

This feature allows you to use the switch
to play the answering machine messages;
subsequent activation of the switch skips
to the next message

3. Warning Message (Play/Record/Erase)

This feature enables the phone to play

a warning when the switch is activated.
(Warning can be recorded following the
steps below under Warning Message
Features.)

Warning Message Settings:
– Select Play: “Playing Warning

Message” (Select Stop)

– “Record Warning Message?”
(Select Yes)
– Please record after the
tone. (beep)
– “Recording Warning Message”
(Select End)
– Erase “Erase Warning Message?”

(Select Yes or No)

4. Dial out (Message or Number)

This feature enables the phone to dial

out a preset phone number and to
play a message. (Number and message
are set following the steps below –
under Dial Out Settings.)

Dial Out Message Settings:
– Play: “Playing Dial Out Message”
(Select Stop)
– Record: “Record Dial Out

Message?” (Select Yes or No)

– Erase: “Erase Dial Out

Message?” (Select Yes or No)

Dial Out Number Settings:
– Edit Dial Out Number: Enter

number and select Save, or edit by
selecting “Backspace”. Or
select “Back” to return to the pre­vious menu.

5. Vocalyst (Subscription only service)

This feature calls the Vocalyst phone
number and allows you to use the
Vocalyst features.

33

MENU OPERATIONS

Main Menu/System Setup

Back

Up

Select

Down

Pendant mode

Play Messages

Play Warning

Dial Out
Vocalyst

Back

Up

SWITCHES

Switch 1
Switch 2
Switch 3

Select

Down

Back

Up

SYSTEM SETUP

Register
Bluetooth
Language

Ringer Style

Ringer Volume

Keypad Tone

Set Time

Set Date

Tone/Pulse

Switches

Warning Message

Dial Out

Select

Down

Select Register or Deregister

Select Pair/Unpair or Connect

Select Tones 1–4

Custom Select LO to HI

Select On/O

Select Tone or Pulse

Select Display or Voice

English/French/Spanish

Save

Save

Hour & Minute

02:20pm

Date

11/05/12

MM DD YY

Back

Back

12/24 Hr am/pm

Note: You can assign one of these

5 functions to each switch that you
plug into the back of your unit.

34

MENU OPERATIONS

Main Menu/System Setup

Replay

Replay

Backspace

DIAL OUT

Message

Number

DIAL OUT MESSAGE

Play

Record

Erase

Enter Dial Out Number:

800-426-3738

Stop

Stop

Back Save

Up

Up

Down

Down

WARNING MESSAGE

Play

Record

Erase

Talking Volume

Back

Up

Select

Down

Record

Warning Message?

No Yes

Select Yes or No

Select Yes or No

Back

Up

SYSTEM SETUP

Register
Bluetooth
Language

Ringer Style

Ringer Volume

Keypad Tone

Set Time

Set Date

Tone/Pulse

Switches

Warning Message

Dial Out

Select

Down

Select Low / Medium / High

35

The phonebook can hold up to 100 entries.
The name can be up to 26 characters (in­cluding spaces), and the number can be up
to 60 digits. (See Figures 14–15)

• Press Phonebook button
The screen displays “Phonebook Empty”,

then it shows “Add Phonebook Record?”
with two buttons – Yes and No.
Select Yes.

Enter Phonebook Number
– (Enter digits) – Click Save

– Enter Phonebook Name
– Enter letters (use keypad) to spell
name. Click Save.
– Additional Features: Skip/Add/Back,
Skip/Phonebook and Record Saved.

Note: Default state of phonbook listing

order is “Alphabetical”.

Priority #1

– Displayed on the phonebook record.

Phone will assign default priority
numbers to the saved records as
they are added to the phonebook;
to change the priority numbers,
choose “Add” when Additional
Features screen is displayed, or
edit the record after it is saved.
(See Below)

Add

– Features to be added are: priority

number, set to auto answer, record
voice tag.

Edit Priority Number (can be 1 only)

– The Priority Number cannot

exceed the number of records
in your phonebook.
Note: This feature allows for the

records to be displayed in your
phonebook in the order of the
priority number.

Set to Auto Answer? (Yes/No)

– This feature allows the phone to

automatically answer when it
receives a call from this number.

Note: This feature is active only if you have

CID with your phone service – purchased
separately from your phone service provider.

Note: You have to set the Auto Answer

feature in the Menu/Advanced Menu to On –
follow directions in the Menu section.

PHONEBOOK

MENU OPERATIONS

Menu Messages Phonebook

Mon Nov 5

Answering Machine O

12:04pm

Figure 14

36

PHONEBOOK

Add Phonebook Record, Figure 15

Add Phonebook

Record?

YesNo

1

Enter Phonebook Name:

Clarity

Back

Save

Backspace

3

Enter Phonebook Number:

800-426-3738

Back Save Backspace

2

Edit

Skip

Additional

Features

Back

4

5

Enter Priority Number:

1

(Can be 1 only)

Back Save Backspace

4a

Set To

Auto Answer

No Yes

4b

Record

Voice Tag?

No Yes

4c

Recording

Voice Tag

End

4e

Please Record

After The Tone

4d

Phonebook Record

Saved with

Voice Tag

4f

Phonebook

Record

Saved

MENU OPERATIONS

37

Record Voice Tag? (yes/no)

– If a voice tag is associated with your

phonebook record, then this voice tag
will replace the voice digits during the
Talking CID feature when there is an
incoming call from this phone number.
For example: if the phonebook num­ber for the record is 123-456-7890,
and the voice tag associated with
this phonebook record is Mom, the
speakerphone will pronounce “Call
from Mom” if there is an incoming call
from this phone number (instead of
“Call from 123-456-7890”).

Note: This feature works only when the

Talking CID feature is activated.

Note: This feature is active only if you have

CID with your phone service – purchased
separately from your phone service provider.

– Select Yes
– Please record after the tone (beep)
– “Recording Voice Tag” – (End)
– “Phonebook recorded with voice tag”

Note: A Play button is added to the main

screen for the phonebook record.

– Select No
– “Phonebook record saved”

If you have phonebook records saved in
your phonebook, press the on-screen
Phonebook button to enter your phone­book. Here you can review your saved
records, edit them, or dial out from
your phonebook.

To review/edit, navigate your saved
records by using the Prev/Next buttons on
your screen (upper left/right corners).

PHONEBOOK MENU BUTTON

On screen information (Figure 16)

– Name / Priority number
– Number / Auto answer
– Delete button: Press to delete the
displayed record.
– Back: Press to exit the phonebook
records menu.

– Add/Edit: Press to add another phone-

book record, or to edit the displayed
record; you will be asked to make a
choice in the next screen.

– Play (lower right corner): Will be dis-

played only if the record has a voice
tag associated with it.

– Add/Edit: Press the button for the
action you wish to pursue.
Add – to add a new phonebook record.
Edit – to edit the currently dis­ played record.

MENU OPERATIONS

Prev

Back

Delete

Add/Edit

Next

Play

Clarity

Auto Answer Priority #1

Figure 16

38

MENU OPERATIONS

Press on-screen “Messages” button
(Figure 17) to access the answering ma-
chine messages. You can review/delete
your messages as needed.

If you have new messages the “Messages”
button will blink yellow. Press button to
review, play, or delete the message.
(Figure 18)

To play messages, Press the Play button;
the screen briey displays the number of
new and old messages recorded by the
answering machine. (Figure 19) The newest
message starts playing; during playback
you have the option to stop the playback,
to delete the message, or to press Next
to skip to the next message. The screen
shows the time/date of the message.

If there are no new messages, press the
on-screen Messages button; the screen
briey displays the number of old mes­sages. The screen shows the details of
the last message recorded; press Play
to review – follow on-screen buttons to
delete/skip to next/previous message,
or Back to exit the Messages menu.

Menu Messages Phonebook

Monday Nov 5

12:04pm

Figure 17

Prev

Back

Delete Next

Message

Friday
Nov 5
2:07pm

Play

1

Figure 19

MESSAGES

Available only if your model is equipped with
the Answering Machine feature.

Menu Phonebook

Monday Nov 5

12:04pm

Figure 18

Messages

39

MENU OPERATIONS

CALLER LIST

Your phone saves the last 30 incoming calls
placed to your phone number.

This list shows the details of the in­coming calls (Figure 20) – available only
if your phone service has the Caller ID
feature enabled. (Purchased from your

phone service provider).

During an incoming call, the screen
displays the phone number and name of
the person calling you. These details are
saved (along with the time and date of
call) in your Caller List.

To review the Caller List, press “Menu”
and then “Select” to review the list of the
received calls.

To navigate between records, press
Prev/Next (upper left and right corners
on your screen).

Caller List Record

Name
As transmitted by your phone
service provider.

Note: some names are not transmitted;

they can be displayed as “unknown”
or similar.

Note: If the caller number is saved in your

phonebook the name will be displayed when
a call is received from that number.

Number

Often received as 10-digit format: area
code + local phone number)

Time
– Set hour and minute. Format: 11: 30

– Select 12 or 24 Hr
– Select am or pm

Date
– Set month, day and year.

Format: MM DD YY

Format button

Toggles the number format between 7 dig­its/10 digits/11 digits – to adjust according
to your local dialing requirements; when
the dialing format is correct, press the
Talk button to call back the phone number
displayed on the screen.

Save button

To save the number into your Phonebook;
you will have the option to edit the name
and/or number, as well as add the extra
features available on this speakerphone.
We recommend you set the format of the
phone number before saving the record to
the phonebook.

Prev

Back

Dial

Next

Format

Clarity

9/28 2:42pm

423-426-3738

Figure 20

40

BLUETOOTH FUNCTIONALITY

Your speakerphone can be paired with
a Bluetooth headdset – locate the user
guide for your headset to review the
method of activating the pairing mode
on your headset.

To pair a headset with your
speakerphone:

Put your headset in pairing mode; set the
headset near the speakerphone.

Go to the Bluetooth menu option, and
select “Pair”; the screen shows “Pairing…”
during the process.

The screen shows “Pairing successful”,
then returns to the idle screen; the text
“BT” is now added to the idle screen to
show the active Bluetooth connection.

To unpair the headset from your speak­erphone, follow the steps to access the
Bluetooth menu, then choose “Unpair”.
Some headsets require unpairing from a
previous device in order to be able to pair
to a new device.

Bluetooth Call Scenarios:

Incoming call:

You can answer a call from your headset
by pressing the Call/End button on
your headset, or from the speaker­phone by pressing the TALK button on
the speakerphone.

PHONE OPERATIONS

During a call:

If the call is in progress on your speaker­phone, the screen displays a button (in
the upper right corner) named “BTHead­set”; press this button to transfer the
call to your headset (button changes
to “Speaker”).

If the call is in progress in your headset,
press the “Speaker” button in the upper
right corner or the Call/End button on
your headset to transfer the call to your
speakerphone.

To end the call:

If the call is in progress in your headset,
press the Call/End button on your headset
to end the call.

If the call is in progress on your speaker­phone, press the Talk button or the on­screen Speaker button to end the call.

To place a call:

Press Call/End button on your headset;
you will hear the dial tone in your headset;
dial the number using the numeric dial pad
on your speakerphone

Start the call on your speakerphone and
then transfer the call to your headset (if
desired) by pressing the Call/End button
your headset or by pressing the on­screen BTHeadset. (Upper right corner

on your screen)

If the headset is out of the range of your
Fortissimo, the unit will beep and the
BT icon on the screen is turned off; to

41

reconnect a headset that was previously
paired with your speakerphone, follow
the steps to the Bluetooth menu, then
choose “Connect”.

Note: Some headsets will automatically

reconnect to your Fortissimo when they are
close to it; you will hear a beep and the BT
icon will be displayed on your screen.

Note: Only one headset can be paired with

your speakerphone at any given time. To pair
a new headset, use the “Pair” feature on
your speakerphone.

Register a pendant or a spare
cordless handset

Optional, purchased separately); you can
have up to 4 devices connected to your
speakerphone:

– 4 spare handsets (XLC3.5HS)
maximum
– 1 pendant + 3 (up to) spare handsets
– 2 pendants + 2 (up to) spare handsets

Place your pendant or handset in registra­tion mode, and then start the registration
mode on your speakerphone.

To start registration mode on the pendant,
press and hold the button on the pendant
until you hear the third beep; release
the button. The green/red lights will be
ashing. Allow the registration process to
complete, as it takes a few minutes.

Handset: you can use your handset for

privacy; the handset can be used accord-

ing to its user guide. You can page your
handset by pressing the Page button on
your speakerphone.

Pendant: you can use your pendant

to access additional features for
your speakerphone.

Pendant features

(Optional – purchased separately)

Your pendant has several unique features
that enhance the functionality of your
speakerphone. You can have two pen­dants registered to your speakerphone;
however, only one pendant will be active
at one time (while the other is charging in
its charger).

Pendant mode

– Works with your Phonebook (for
better performance, set your Phone
book to Priority mode).

Press pendant button
– Screen displays your phonebook

records (in priority mode – if set);
each record is displayed for 3 seconds,
accompanied by a “beep”.

When the record that you wish to call is
displayed, press the pendant button again;
the phone dials out the phone number for
that record.

To end the call, press the pendant
button again.

PHONE OPERATIONS

42

NOTES:

1. Your pendant is equipped with a head
phone/neckloop jack; use headphones/
neckloop to add privacy for your call;
when headphones are used, the speaker­phone speaker is disabled.

2. Your pendant is equipped with a local
microphone, to ensure your voice is
transmitted properly during a call.

3. Your pendant is equipped with a volume
control that controls the volume of the
speakerphone audio.

4. Your pendant is equipped with a switch
jack – use an external switch (3.5mm
plug, purchased separately) to replace
the button on your pendant.

5. Your pendant has additional modes
that can be enabled (to be activated by
press-and-hold the pendant button for 3
seconds); you can only choose one op­tion at a time. (Both cannot be active at
the same time.)

Sick bell mode

– Default setting is ON.
– This enables your pendant to transmit

a message towards the speakerphone.
(In case it is in a different location)

– Press and hold the button on your
pendant for 3 seconds, then say “I

need help” (or any type of voice
messages) to transmit this message
to the speakerphone. Anyone in the

PHONE OPERATIONS

vicinity of the speakerphone can hear
your message and provide the help
you need.

Note: This mode does NOT enable a two-

way conversation; it is for the wearer of the
pendant to transmit a message towards the
person near the speakerphone.

Note: You cannot use the “Sick Bell” or

“Quick Dial” modes if you use a switch
plugged into your pendant.

Quick Dial mode
– Default setting is ON.

– If a pendant is registered to your

speakerphone, one of the Phonebook
records can be set as your “Quick
Access” contact. (This is part of the
Additional Features associated with
your phonebook records – accessible
during Edit or Add modes for your
phonebook records).

– Press and hold the pendant button for

3 seconds to activate this mode.

The speakerphone dials out the phone­book record associated with the “Quick
Dial” feature; upon answering the call, you
can start a conversation with the contact
in your phonebook that is associated with
this feature; press the button again to end
the conversation.

In case you are unable to end the call, the
person contacted via this feature can end
the conversation by pressing twice the “5”
key on their phone.

43

TROUBLESHOOTING

Note: If you still have difculties after following the instructions in this section, disconnect

the AC adapter from the Fortissimo speakerphone, then reconnect. If you are using an
(optional) handset/s, remove and reinsert the batteries in the handset.

I cannot hear a dial tone.

• Make sure the AC adapter is connected properly.

• Conrm that the tlephone line cord is connected properly.

• Disconnect the speakerphone base unit from the telephone line cord and connect

the line to a known working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the working telephone does
not operate properly, contact your telephone service provider.

The display is in a language I cannot read.

• Change the display language.

• Press the “Menu” button on the LCD screen. Press the “Down” arrow button to

scroll to “System Setup”. Then select “Language”, then “Display”. Select your language
from the three (3) options available. (English, French, Spanish)

Noise is heard — sound cuts in and out.

• You are using the handset or base unit in an area with high electrical interference.

• Move closer to the base unit.

• If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL lter between

the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

The base unit does not ring.

• Check the main LCD screen. If “Ringer Off” is displayed, then the silent/mute feature

is active. Also check the “MUTE/SILENT” button light. If it is ON “red”, press the
button to turn the light OFF which activates the ringer function.

I cannot make a call using the landline.

• The dialing mode may be set incorrectly.

• Change the setting by pressing the “Menu” button on the LCD screen. Then press the

“Down” arrow button to scroll to “System Setup”. Select “Tone/Pulse”. Then select
either the tone or pulse option as required or supported by your phone service.

44

TROUBLESHOOTING

I cannot make long distance calls.

• Conrm that you have long distance service.

Caller information is not displayed.

• You must subscribe to Caller ID service. Contact your telephone service provider

for details.

• If your unit is connected to any additional telephone equipment such as a Caller ID box

or cordless telephone line jack, plug the unit directly into the wall jack.

• If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL lter between

the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

• The name display service for landline calls may not be available in some areas. Contact

your telephone service provider for details.

• Other telephone equipment may be interfering with this unit. Disconnect the other

equipment and try again.

Caller information is displayed or announced late.

• Depending on your service provider, the unit may display or announce the caller’s

information at the second ring or later.

• Move closer to the base unit.

Caller information is not announced.

• The ringer volume is turned off. Adjust it by pressing the “Menu” button on the LCD

screen. Then press the “Down” arrow button to scroll to “System Setup”. Then select
“Ringer Volume”. Adjust the volume from “Lo” to “Hi” as needed.

• The talking Caller ID feature is turned off. Turn it ON. Change the setting by pressing

the “Menu” button on the LCD screen. Then press the “Down” arrow button to scroll
to “Voice Assist”. Select “Talking CID”, select ON and press “Save”.

• Your unit does not announce caller information if the base unit or two or more hand-

sets are on a call, or a headset is in use.

45

TROUBLESHOOTING

I cannot dial the phone number edited in the caller list.

• The phone number you dialed might have been edited incorrectly. For example,

the long distance “1” or the area code is missing. Edit the phone number with
another pattern.

Time on the unit has shifted.

• Incorrect time information from incoming Caller ID changes the time. To correct,

reset the time and date using “System Setup” menu – “Set Time” – “Set Date”.

The second caller’s information is not displayed during an outside call.

• In order to use Caller ID, Call Waiting, or Call aiting Caller ID (CWID), you must rst

contact your service provider and subscribe to the desired service.

• After subscribing, you may need to contact your service provider again to activate this

specic service, even if you already subscribed to both Caller ID and Call Waiting with
Caller ID services (CWID).

I cannot have a conversation using the headset.

• Your Bluetooth headset is not registered. Register it by pressing the “Menu” button

on the LCD screen. Then press the “Down” arrow button to scroll to “Register”, then
select Register to complete the process.

• Turn your headset OFF, then turn it ON and try again.

Noise is heard during a call on the headset.

• A Bluetooth headset can communicate with the base unit within a range of approxi-

mately 33 feet. The connection may be subject to interference from obstructions such
as walls or electronic devices. Move closer to the base unit.

I cannot connect my headset to the base unit.

• Conrm that your headset is turned on.

• If your headset is already connected to another Bluetooth device such as your cellular

phone, disconnect the headset from your cellular phone, then perform the connecting
procedure from the base unit.

46

TROUBLESHOOTING

• The headset has not been registered to the base unit. Register it by pressing the

“Menu” button on the LCD screen. Then press the “Down” arrow button to scroll to
“Register”, then select Register to complete the process.

Some headset enhanced features are not available.

• The base unit does not support enhanced features such as Last number redial

or Call reject.

An error tone is heard when I try to program the Bluetooth feature.

• The Bluetooth feature cannot be accessed immediately after connecting the AC

adapter to the base unit. Wait a few seconds and try again.

• The headset has not connected to the base unit yet even though you performed the

connecting procedure. Wait a few seconds and try again.

The unit does not record new messages.

• The answering system is turned OFF. Turn it ON by pressing the “Menu” button

on the LCD screen. Then press the “Down” arrow button to scroll to “Answering
Machine”, then select “Answer On/Off”– complete the process by selecting “ON”.

• The message memory is full. Erase unnecessary messages by pressing the “Messages”

button on the LCD screen. Then scroll through your messages, and press the
“Delete” button for the message/s you wish to delete.

• If you subscribe to a voice mail service, messages are recorded by your service

provider, not your telephone. Change the unit’s number of rings setting or contact
your service provider.

I cannot operate the answering machine remotely.

• To remotely access your answering machine, call the phone number for your

Fortissimo. When the Outgoing Message starts playing, enter the system pin (123)
and follow the voice prompts for the unit, to play/delete messages on the unit.

47

Unable to access Automated Systems

• Automated systems used by banks, long distance voicemail and other applications

require that a phone be set to “Tone” dialing. Conrm that the “Tone/Pulse” setting
is set to “Tone”.

Poor audio quality.

• The base unit may be too close to electrical appliances, reinforced concrete walls or

metal door frames. Move the base to another location.

My unit answers the calls without any action on my part.

• Your unit is set up in Auto Answer mode because you added this feature to at least

one phonebook record. To turn this feature off, go to Menu/Advanced Menu/Auto
Answer and change the setting to Off.

I have Voice Answer turned on, but the feature does not work.

• The Voice Answer feature does not work if Talking CID is enabled. To disable Talking

CID, go to Menu/Voice Assist and turn off the Talking CID feature.

When I am on a call, the other party does not hear me very well,
or says my voice breaks up.

• The volume level on your speakerphone is in the red zone. In this setting, you should

move closer to the unit (within 3 ft), or use it with the pendant (optional, purchased
separately) to ensure best audio experience for both you and the other party on the
call. Alternatively, you can lower the speakerphone volume (in the yellow or green
sections on your screen) if the distance between you and the unit is greater than 3 ft.

All my switches call Vocalyst when activated.

• You have to assign the desired function to each switch in the Menu. Go to

Menu/System Setup/Switches and assign a function to each switch, from the list
of available functions.

TROUBLESHOOTING

48

TROUBLESHOOTING

When I use a pendant, my phonebook records are shown in alphabetical
order, but I assigned priority levels to each record.

• Your phonebook is shown in alphabetical by default; go to Menu/Advanced Menu/

Phonebook order and change to Priority.

I turned both the Sick Bell feature and the Quick Dial feature to on,
but one of them doesn’t work.

• You can’t have both features active at the same time. You need to pick one to be

active, and make sure that the other is set to off.

49

FCC REQUIREMENTS AND REGULATIONS

PART 68 OF FCC RULES
INFORMATION

This equipment complies with Part 68
of the FCC rules and the requirements
adopted by the ACTA. On the bottom
of this equipment is a label that contains,
among other information, a product iden­tier in the format US:ACJ----------.

If requested, this number must be pro­vided to the telephone company.

• Registration No.............(found on the

bottom of the unit)

• Ringer Equivalence No. (REN).......0.1B

A plug and jack used to connect this
equipment to the premises wiring and
telephone network must comply with the
applicable FCC Part 68 rules and require­ments adopted by the ACTA. A compli­ant telephone cord and modular plug is
provided with the product. It is designed
to be connected to a compatible modular
jack that is also compliant.

The REN is used to determine the number
of devices that may be connected to a
telephone line. Excessive RENs on a tele­phone line may result in the devices not
ringing in response to an incoming call. In
most but not all areas, the sum of RENs
should not exceed ve (5.0). To be certain
of the number of devices that may be
connected to a line, as determined by the
total RENs, contact the local telephone
company. For products approved after
July 23, 2001, the REN for the product is

part of the product identier that has the
format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a
decimal point (e.g., 03 is a REN of 0.3).

If this equipment causes harm to the tele­phone network, the telephone company
will notify you in advance that temporary
discontinuance of service may be required.
But if advance notice isn’t practical, the
telephone company will notify the cus­tomer as soon as possible. Also, you will
be advised of your right to le a complaint
with the FCC if you believe it is necessary.

The telephone company may make chang­es in its facilities, equipment, operations or
procedures that could affect the opera­tion of the equipment. If this happens the
telephone company will provide advance
notice in order for you to make necessary
modications to maintain uninterrupted
service. If trouble is experienced with this
equipment, for repair or warranty infor­mation, please contact a Factory Service
Center or other Authorized Servicer.
If the equipment is causing harm to the
telephone network, the telephone com­pany may request that you disconnect the
equipment until the problem is resolved.

Connection to party line service is
subject to state tariffs. Contact the state
public utility commission, public service
commission or corporation commission
for information.

50

FCC REQUIREMENTS AND REGULATIONS

If your home has specially wired alarm
equipment connected to the telephone
line, ensure the installation of this equip­ment does not disable your alarm equip­ment. If you have questions about what
will disable alarm equipment, consult your
telephone company or a qualied installer.

This equipment is hearing aid compatible
as dened by the FCC in 47 CFR
Section 68.316.

When you hold the phone to your ear,
noise might be heard in your Hearing Aid.
Some Hearing Aids are not adequately
shielded from external RF (radio fre­quency) energy. If noise occurs, use an
optional headset accessory or the speak­erphone option (if applicable) when using
this phone. Consult with your audiologist
or Hearing Aid manufacturer about the
availability of Hearing Aids which provide
adequate shielding to RF energy commonly
emitted by digital devices.

WHEN PROGRAMMING
EMERGENCY NUMBERS AND
(OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:

1. Remain on the line and briey explain to

the dispatcher the reason for the call.

2. Perform such activities in the off-

peak hours, such as early morning or
late evenings.

PART 15 OF FCC RULES
INFORMATION

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:(1) This device
may not cause harmful interference, and
(2) this device must accept any interfer­ence received, including interference that
may cause undesired operation. Privacy of
communications may not be ensured when
using this phone.

CAUTION: Any changes or modica­tions not expressly approved by the party
responsible for compliance could void the
user’s authority to operate this device.

NOTE: This equipment has been tested
and found to comply with the limits for a
Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are de­signed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates,
uses, and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equip­ment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off

51

and on, the user is encouraged to try to
correct the interference by one or more
of the following measures:

– Reorient or relocate the
receiving antenna.

– Increase the separation between the
equipment and receiver.

– Connect the equipment into an outlet

on a circuit different from that to which
the receiver is connected.

– Consult the dealer or an experienced
radio/TV technician for help.

Some cordless telephones operate at
frequencies that may cause interference
to nearby TVs and VCRs. To minimize or
prevent such interference, the base of the
cordless telephone should not be placed
near or on top of a TV or VCR. If inter­ference is experienced, move the cordless
telephone further away from the TV or
VCR. This will often reduce or eliminate
interference.

FCC RF Exposure Warning:

• This product complies with FCC

radiation exposure limits set forth for
an uncontrolled environment.

• To comply with FCC RF exposure

requirements, the base unit must be
installed and operated 20 cm (8 inches)
or more between the product and all
person’s body (excluding extremities of
hands, wrist and feet).

• This product may not be collocated or
operated in conjunction with any other
antenna or transmitter.

• The handset may be carried and oper­ated with only the specic provided
belt-clip. Other non-tested belt-clips or
similar body-worn accessories may not
comply and must be avoided.

Notice

FCC ID can be found inside the
battery compartment or on the bottom
of the units.

This product meets the
applicable Industry Canada
technical specications

Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local tele­communications company. The equipment
must also be installed using an acceptable
method of connection. In some cases, the
company’s inside wiring associated with
a single line individual service may be ex­tended by means of a certied connector
assembly (telephone extension cord).

The customer should be aware that
compliance with the above conditions
may not prevent degradation of service in
some situations.

FCC REQUIREMENTS AND REGULATIONS

52

FCC REQUIREMENTS AND REGULATIONS

Users should ensure for their own protec­tion that the electrical ground connections
of the power utility, telephone lines and
internal metallic water pipe system, if
present, are connected together. This
precaution may be particularly important
in rural areas.

WARNING: Users should not attempt
to make such connections themselves,
but should contact the appropriate
electric inspection authority, or electri­cian, as appropriate.

The Ringer Equivalence Number is an
indication of the maximum number of
terminals allowed to be connected to a
telephone interface. The termination on
an interface may consist of any combina­tion of devices subject only to the require­ment that the sum of the Ringer Equiva­lence Numbers of all the devices does not
exceed ve (5.0).

This Class B digital apparatus complies
with Canadian ICES-003. [The term “IC:”
before the certication/registration num­ber only signies that the Industry Canada
technical specications were met.]

53

WARRANTY AND SERVICE

Incidental or Consequential
Damages:

Neither Clarity nor your retailer dealer
or selling distributors has any responsibil­ity for any incidental or consequential
damages including without limitation,
commercial loss or prot, or for any inci­dental expenses, expenses, loss of time, or
inconvenience. Some states do not allow
exclusion or limitation of incidental or
consequential damage, so the above limita­tion or exclusion may not apply to you.

Other Legal Rights: This warranty
gives you specic legal rights and you may
also have other rights which vary from
state to state.

To obtain warranty service, please pre­pay shipment and return the unit to the
appropriate facility listed below.

Clarity Service Center

6131 Preservation Drive
Chattanooga, Tennessee 37416
Tel: [phone] or 800-426-3738
Fax: [phone] or 800-325-8871

Plantronics Service Centre

151 Hymus
Point Claire, Quebec H9R 1E9
Tel: [phone] or 514-956-8363
Fax: [phone]

Clarity, a Division of Plantronics, Inc.
6131 Preservation Drive
Chattanooga,TN 37416

Tel: [phone] Fax: [phone]
E-mail: [e-mail]
Website: www.clarityproducts.com

©2012 Clarity, a Division of Plantronics, Inc.All rights reserved. Clarity, Clarity Logic,
Smart for Seniors, and Fortissimo are trademarks or registered trademarks of Plantronics, Inc.

Rev. A (11-12)
Printed in USA