Clarity Chat User Manual

PERSONAL

SOUND

AMPLIFIER

™

USER GUIDE

Congratulations and thank you for your Clarity Chat™

purchase!

We are here to help you with any questions you may have.

Feel free to contact Clarity customer support at

1-800-426-3738.

Please register your product at:

http://shop.clarityproducts.com/support/registration

Table of Contents

What’s In The Box............................3

Your Clarity Chat™ at a Glance.......4

1. Wearing and Using Your
Clarity Chat™ for the First Time...6

2. Getting Started.............................7

3. Inserting Your Battery and

Turning On/Off...........................11

4. Battery Information...................12

5. Controlling Volume and

Programs....................................14

6. Using with Telephones and

Cellular Phones..........................16

2

7. Cleaning your Earpiece,

Thin Tubing, and Dome Tip.......18

8. Additional Tips in Caring for

Your Clarity Chat™.....................20

9. Troubleshooting.........................21

10. Warnings to Consumer............22

11. Regulatory Compliance...........23

12. Warranty Information..............24

What’s In The Box

SIZE 2B

THIN TUBE

x2

(Longer)

CLEANING

WIRE x2

(x4 if pair)

SIZE 1B

THIN TUBE

x2

(already attached

to receiver)

CLEANING

TOOL

RECEIVER
(x2 if pair)

BATTERIES

(x12 if pair)

x6

SMALL MEDIUM LARGE

TRAVEL CASE

USER GUIDE

DOME TIPS

(x2 if pair)

Medium attached

3

The Clarity Chat™ at a Glance

THIN
TUBE

SERIAL

NUMBER

2B

DOME

TIP

SIZE

LABEL

RETENTION

LOOP

4

BATTERY

MICROPHONE

PROGRAM

CONTROL

VOLUME

CONTROL

BATTERY

DOOR

1. Microphone and Receiver – Sound enters the Clarity Chat™ through the
microphone. The receiver delivers amplified sound through the tubing to
the ear canal.

2. Program Control – Press to change programs.

3. Volume Control – Press (+) to increase volume and (–) to decrease

volume.

4. Battery Door – The battery is inserted here and also functions as the on/
off switch when operating the device. When the door is closed and battery
inserted, the device will be on. Opening the door will turn off the device.
A (+) indicator corresponds to the positive side of the battery.

5. Thin Tube and Dome Tip – Each Clarity Chat™ comes with a thin tube and
dome tip that connects to the receiver. Sound travels through the tubing
into your ear canal.

6. Retention Loop – Keeps the tubing securely in place.

7. Serial Number

5

1. Wearing and Using Your Clarity Chat™ for the First Time

Everyone adjusts to wearing sound amplifiers at different rates.
On average it takes 2-3 weeks of daily usage to become fully accustomed
to wearing. We suggest you wear your Clarity Chat™ for a few hours on
the first day and then gradually increase your usage over the course of
the first week.

Keep in mind when you first begin to use your Clarity Chat™ sound amplifier
your brain will be startled to receive the sounds it has been missing. Sounds
such as car engines, keys dropping, doors shutting, typing on a keyboard,
or even your own voice may seem loud at first. With consistent usage over
time, your brain will adjust to these environmental noises so they are no
longer startling and you can begin to tune out these unwanted sounds.

The same thing happens with the human voice and understanding speech
in conversations. There may be speech frequencies you have not been
able to hear or understand in a long time, but with consistent usage of
the Clarity Chat™ it will amplify these frequencies to the point where you
should begin to understand them again.

6

There are no hearing aids or sound amplifiers on the market that cure
hearing loss, but your Clarity Chat™ can help you start hearing sounds and
participating in conversations that you may have missed before.

2. Getting Started

a. Your Clarity Chat™ has a standard size (1B) thin tubing and a medium size
dome tip already attached.

b. Open the battery door, remove plastic tab from battery, and insert the
battery (refer to page 11 for proper battery insertion).

c. Close the battery door and your Clarity Chat™ is now turned on.

d. Hold the thin tube between your thumb and index finger. The dome tip

opening should be pointing in towards your ear canal. Look for the colored
number/letter combination on the tubing where the retention loop meets
the thin tube. (RED=RIGHT EAR, BLUE=LEFT EAR)

e. Place your Clarity Chat™ over the top of your ear until it rests securely

behind the ear.

7

f. While holding the Clarity Chat™

in place, insert the dome tip
into your ear canal, and curl/
tuck the retention loop along
the inside body of your ear.
The dome tip should be com­pletely, or almost completely,
in the ear canal. Proper inser­tion of the dome tip will ensure
you are getting enough ampli­fication out of the receiver and
help avoid whistling.

Tip: If you prefer not to use the retention loop, it can be removed with scissors.

Tip: If you wear eyeglasses or oxygen, put your Clarity Chat™ on first and
make sure the tubing is as close/flush to the skin as possible. You can then
put on your eyeglasses or oxygen on.

If everything fits properly you can stop here. If you need a different
size tube or dome tip, go onto the next steps.

8

g. Removing the thin tube from the earpiece:

Grasp the earpiece end of the thin tube. Gently turn approximately 90
degrees and pull to remove the ear tube from the receiver.

Tip: Thin tube size 2B is slightly longer than size 1B

9

h. Removing the dome tip from the tubing:
Grasp the thin tubing and firmly pull the dome tip to remove.

i. Find the correct size dome and press to attach it to the end of the thin tube.

j. Attach the thin tubing to the ear piece. Press until it snaps into position.

Now you can reapply to your ear.

10

3. Inserting Your Battery and Turning On/Off

a. Gently pull open the battery door with your fingernail.

b. Get a new battery and peel off the plastic tab.

c. Insert the new battery into the battery compartment with the (+) sign or

tab side of the battery facing up (you should still be able to see the (+) sign
on the battery after battery has been inserted). Wait 1-2 minutes before
closing the battery door to allow the battery to fully charge.

d. The battery door on the Clarity Chat™ works as the ON/OFF switch.

OFF/OPEN TO

CHANGE BATTERY

“OFF”

“ON”

11

e. Close the battery door and reapply to your ear.

Tip: If you feel resistance when closing the battery door, the battery may be
upside down. If the battery is inserted the wrong way, the receiver will not
work and the battery compartment can be damaged.

Tip: At the end of the cleaning tool (opposite the wire end) there is a magnetic
tip to assist in inserting/removing the batteries.

4. Battery Information

a. The Clarity Chat™ uses a size 312 zinc air battery. The battery life varies,
depending on the amount of usage. Battery life is up to 7-10 days.

b. The plastic sticker tab on the battery preserves the battery and when the
tab is removed the battery becomes fully active after 1-2 minutes of oxygen
exposure. Do not remove the sticker tab until you are ready to use the
battery.

12

c. Why do Zinc Air batteries have a tab?

Zinc air batteries use oxidizing zinc and oxygen as their energy source.
The tab seals off the air holes on the battery and once removed the battery
is activated. It takes approximately 1-2 minutes for the battery to get
enough oxygen to become fully charged. After this time the battery door
on your Clarity Chat™ can be closed and it is ready for use.

d. It is recommended to keep your batteries away from metal objects such
as keys or coins because they can cause the battery to short circuit.

e. A voice prompt will warn when the battery needs to be replaced.

Tip: To prolong battery life, remember to turn your Clarity Chat™ off when
not in use.

13

5. Controlling Volume and Programs

PROGRAM

CONTROL

INCREASE (+)

VOLUME

CONTROL

DECREASE (-)

1. Volume Control
The volume control switch allows you to choose between volume levels.
Press lightly and release the top (+) of the volume control to increase the
volume. Press lightly and release the bottom (–) of the volume control switch
to decrease the volume. You will hear voice prompts when you reach the
maximum or minimum volume level. Every time you press the volume

14

+/- you should hear a beep indicating you have raised or lowered your
volume by 1 level. There are 5 volume levels within each program setting.

1 2 3 4 5

“MINIMUM VOLUME”

VOICE PROMPT

2. Program Control

a. The program control allows you to choose between 4 program settings.
By firmly pressing and holding the program control for 1 second, you
advance the program setting as indicated by voice prompts.

b. The voice prompt will let you know which program has been selected.
The dome tip must be in your ear to hear the voice prompt. Use the

program that sounds the best to you a majority of the time.

Program Setting Recommended For:

PROGRAM 1

PROGRAM 2

PROGRAM 3

PROGRAM 4

* Users may experience more whistling/feedback in this program with higher volumes.

All listening situations

Noisy environments

Quiet, 1-on-1 conversations*

Telecoil phone calls

“MAXIMUM VOLUME”

VOICE PROMPT

15

6. Using with Telephones and Cellular Phones

Begin by switching to Program 4. Hold your phone to your ear as you would
normally hold it. If you cannot hear well, move the handset slowly along the
body of the Clarity Chat. There will be a spot where the sound becomes
louder and clearer. Stay in that position for the duration of the call. It may
help to turn the volume up on your phone.

Telecoils:

Your device contains a telecoil. The telecoil converts electromagnetic signals
directly from the telephone into sound. To use the telecoil, select the pro­gram setting 4, using the program control button. The telecoil setting may
help you to hear more clearly while using the telephone. After finishing
your phone call, change back to your preferred program.

Other uses of a telecoil:

Telecoils can be used with assistive listening devices called induction loops.
If you are at a public event and the room is “looped,” then you can use your

16

telecoil. Set your Clarity Chat™ to the telecoil program 4. The induction loop
system transmits an audio signal directly into your receiver via a magnetic
field, greatly reducing background noise and competing sounds, which will
allow you to hear the speaker more clearly.

If you are in a location with an induction loop system, you will
notice this symbol. Examples of potentially looped locations:
Churches, Theaters, Concert Halls, Museums etc.

17

7. Cleaning your Earpiece, Thin Tubing, and Dome Tip

Gently clean your Clarity Chat™ with a soft, dry towel or paper towel in
conjunction with the provided cleaning tools. Never use cleaning products
or solvents because they can damage your device. ALWAYS SEPARATE THE
THIN TUBING FROM THE EARPIECE BEFORE CLEANING IT.

• The brush side of the cleaning tool is used to clean the earpiece from

earwax and debris.

• The wire end on the cleaning tool is for removing earwax and debris from

the dome tips. Remove the dome tip from the thin tubing, insert the wire
end of the cleaning tool, and twist in a circular motion.

18

• The long thin wire is used to clean out any earwax or debris that may have

accumulated in the thin tubing. Insert the wire into the thin tube as shown

in the diagram below.

Tip: Clean your earpiece, thin tubing, and dome tips weekly to ensure

optimum performance and replace your thin tubing and dome tips every 3

months.

19

8. Additional Tips in Caring for Your Clarity Chat

• Open battery door when not in use.

• Regular use of a hearing aid dehumidifier

can help prevent corrosion and prolong
the life of your Clarity Chat™. These can
also help if you spend considerable
amounts of time in high humidity
environments.

• Always remove your Clarity Chat™ when
using hair care products, sunscreen or
cosmetic products. The microphone can
become clogged and cease to function
properly.

Do not wear your Clarity Chat™ in the
bath or shower or immerse it in water.

• If your Clarity Chat™ gets wet, do not
attempt to dry them in an oven or
microwave. Do not adjust any controls.
Open the battery door immediately, and
allow your Clarity Chat™ to dry naturally
for 24 hours.

20

Handle with care. Do not drop your
Clarity Chat™ or knock it against hard
surfaces.

Protect your Clarity Chat™ from
excessive heat.

• During transport or storage, the
temperature should not exceed the limit
values of 14° to 158° Fahrenheit (-10° to
70° Celsius) for a long period of time.

• During transport or storage, the relative
humidity should not exceed the limit
values of 10% to 95% for a long period
of time.

™

9. Troubleshooting

CAUSE POSSIBLE REMEDY

1. No sound or not loud enough

Not turned on Turn on by closing the battery door

Low/Dead Battery Replace battery

Ear Wax Clean as necessary

Battery upside down Insert battery, plus side (+) up

Moisture Open battery door and allow to dry

2. Whistling or feedback

Device not inserted properly Remove and re-insert

Poor fitting device

Hair or clothes near ear

Volume is too high Turn down volume 1−2 levels

3. Device falling out of ears

Poor fit

Change dome tip or tubing

Move hair or clothing near ear

Use other size tubing or dome tip

21

10. Warnings to Consumer

• Allergic reactions to the Clarity Chat™ are unlikely. However, if you experience
itching, redness, soreness, inflammation or a burning sensation in or
around your ears, contact Clarity and your physician.

• In the unlikely case that any parts remain in the ear canal after the removal
of the Clarity Chat™, contact a physician immediately.

• Remove your Clarity Chat™ for CT and MRI scans or for other
electromagnetic procedures.

• The Clarity Chat™ contains small parts that can cause choking in children.
Never leave your Clarity Chat™ or batteries where small children and pets
can reach them. If any part of the Clarity Chat™, including batteries, is
swallowed, consult your phsyician or local poison control center
immediately.

• Do not use your Clarity Chat™ in areas with potential explosions such as
mines.

22

11. Regulatory Compliance

FCC Regulatory Information

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment. This equipment
complies with FCC radiation exposure limits set forth for an uncontrolled environment.

Innovation, Science and Economic Development Canada Regulatory Information

This device complies with Innovation, Science and Economic Development Canada
license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any in­terference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de
brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. Cet équipement est conforme aux limites d’exposition de radiation IC

énoncés pour un environnement non contrôlé”.

23

12. Warranty Information

Each Clarity Chat comes with a 45-day money back guarantee and a 1-year
limited manufacturers warranty.

Contact Clarity Customer Service at 800-426-3738 for instructions on returning
product to Clarity.

To receive a refund you must first receive an RMA from Clarity. Along with
the RMA number, the following items must be returned within 45 days of a
Clarity Chat device purchase:

1. Original product in original packaging purchased from Clarity or an au-

thorized Clarity reseller

2. Original receipt indicating product purchase within 45 days of product

return for a Clarity Chat device

Limit one refund per name, household or address. Must be a U.S. resident
and 19 years of age or older. Refund request must be postmarked within

24

45 days of Clarity Chat product purchase. Accessories and replacement
parts including batteries are not covered under the terms of this guarantee.
No PO Boxes are allowed. Use of multiple addresses or contact information
to obtain additional refunds is fraud and may result in prosecution. Multiple
submissions will not be acknowledged or returned. Refund is limited to the
purchase price, after any coupons or discounts applied, plus applicable taxes.
Shipping cost will be refunded only if the return was the result of Clarity’s
error. Excludes any incidental or consequential damages, negligence, strict
liability or any other legal theory. If valid original dated receipt, original
product and original package with UPC are not included in the request for
refund, the purchase price will not be refunded. Proof of purchase must be
obtained from product purchased by you. We will not honor incomplete
submissions. Not responsible for lost, late or undelivered submissions.
Please allow 6 to 8 weeks for the refund. For any questions regarding this
offer please contact Clarity at 800-426-3738.

Incidental or Consequential Damages: Neither Clarity nor our selling distrib­utors have any responsibility for any incidental or consequential damages
including without limitation, commercial loss or profit, or for any incidental

25

expenses, expenses, loss of time, or inconvenience. Some states do not
allow exclusion or limitation of incidental or consequential damage, so the
above limitation or exclusion may not apply to you.

Other Legal Rights: This warranty gives you specific legal rights and you
may also have other rights which vary from state to state.

The following warranty and service information applies only to products

purchased and used in the U.S. and Canada. For warranty information in

other countries, please contact your local retailer or distributor.

Limited Warranty: Clarity, a division of Plantronics, Inc. (“Clarity”) warrants

to the original consumer purchaser that, except for limitations and exclu-

sions set forth below, this product shall be free from defects in materials

and workmanship for a period of one (1) year from the date of original

purchase (“Warranty Period”). The obligation of Clarity under this warranty

shall be at Clarity’s option, without charge, of any part or unit that proves to

be defective in material or workmanship during the Warranty Period.

26

Exclusions from Warranty: This warranty applies only to defects in factory

materials and factory workmanship. Any condition caused by accident,

abuse, misuse or improper operation, violation of instructions furnished by

Clarity, destruction or alteration, improper electrical voltages or currents, or

repair or maintenance attempted by anyone other than Clarity or an autho-

rized service center, is not a defect covered by this warranty.

Implied Warranties: Under state law, you may be entitled to the benefit of

certain implied warranties. These implied warranties will continue in force

only during the warranty period. Some states do not allow limitations on

how long an implied warranty lasts, so the above limitation may not apply to

you.

To register your new Clarity Chat please visit:
http://shop.clarityproducts.com/support/registration

27

6131 Preservation Drive
Chattanooga, TN 37416

Tel: [phone] • Fax: [phone]
E-mail: [e-mail] • Website: www.claritychat.com

Clarity and Clarity Chat are trademarks of Clarity Products LLC. All other trademarks are the property of their
respective owners.

Rev. A (6-17) Printed in Mexico ref. pn 7012.016