Cisco WAVE-574-K9 - Wide Area Virtualization Engine 574, Wide Area Virtualization Engine 574 Hardware Installation Manual

Cisco Wide Area Virtualization
Engine 574 Hardware Installation
Guide

November 2008

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Text Part Number: OL-17738-01

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Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

© 2008 Cisco Systems, Inc. All rights reserved.

Preface ix

CONTENTS

CHAPTER

CHAPTER

1 Introducing the Cisco Wide Area Virtualization Engine 574 1-1

Supported Products 1-1

Hardware Features 1-2

Front Panel Components and LEDs 1-2
Back Panel Components and LEDs 1-5
Location of Ports and Connectors 1-7

System Board Components and LEDs 1-9

System Board Components 1-9
System Board LEDs 1-10
System Board Fans 1-12

2 Preparing to Install the WAVE-574 2-1

Safety Warnings and Cautions 2-2

Safety Guidelines 2-3

General Precautions 2-4
System Reliability Considerations 2-5
Working Inside the WAVE-574 with the Power On 2-6
Protecting Against Electrostatic Discharge 2-6

Understanding the Environmental Requirements 2-7

Understanding the Power Requirements 2-7

Understanding the Grounding Requirements 2-8

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Contents

CHAPTER

CHAPTER

3 Installing the WAVE-574 3-1

Rack-Mounting Parts, Tools, and Considerations 3-2

Rack Mounting and Cabling the WAVE-574 3-3

Connecting Power and Booting the System 3-4

Checking the LEDs 3-5

Removing or Replacing a WAVE Appliance 3-5

4 Installing Hardware Options for the WAVE-574 4-1

Removing the Covers 4-1

Completing the Installation 4-2

Installing a Cisco WAVE Inline Adapter 4-3

Replacing a Hard Disk Drive 4-6

Installing Memory 4-8

Memory Installation Guidelines 4-8

CHAPTER

CHAPTER

Upgrading the Memory from 3 GB to 6 GB 4-9

5 WAVE Inline Network Adapter 5-1

Inline Network Adapter Description 5-1

Ports and LED Indicators 5-3

Inline Network Adapter Cabling Requirements 5-4

Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5-8

6 Troubleshooting the System Hardware 6-1

Identifying System Problems 6-2

Checking Connections and Switches 6-3

Troubleshooting the Ethernet Controller 6-4

Network Connection Problems 6-4
Ethernet Controller Troubleshooting Chart 6-5

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Identifying Problems Using Trouble Indicators and Status LEDs 6-6

Undetermined Problems 6-7

Problem-Solving Tips 6-8

Error Symptoms 6-9

Power-On Self Test (POST) 6-13

POST Overview 6-13
POST Error Codes 6-14

Contents

APPENDIX

APPENDIX

A WAVE-574 Hardware Specifications A-1

Appliance Specifications A-1

Adapter Specifications A-4

B Maintaining the WAVE-574 B-1

Maintaining Your Site Environment B-1

Temperature B-2
Humidity B-3
Altitude B-3
Dust and Particles B-4
Corrosion B-4
Electrostatic Discharge B-4
Electromagnetic and Radio Frequency Interference B-5
Magnetism B-5
Shock and Vibration B-6
Power Source Interruptions B-6

Using Power Protection Devices B-7

Surge Protectors B-7
Line Conditioners B-8
Uninterruptible Power Supplies B-8

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I

NDEX

Contents

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Preface

This preface describes the purpose of the Cisco Wide Area Virtualization Engine
574 Hardware Installation Guide, who should read it, how it is organized, and its

document conventions.

This preface contains the following sections:

• Purpose, page ix

Purpose

• Audience, page x

• Organization, page x

• Conventions, page xi

• Related Documentation, page xviii

• Obtaining Documentation and Submitting a Service Request, page xix

This installation guide explains how to prepare your site for installation, how to
install a Wide Area Virtualization Engine 574 (WAVE-574) in an equipment rack,
and how to maintain and troubleshoot the system hardware. After completing the
hardware installation procedures covered in this guide, you will then use the
appropriate related publications to configure your system. (See the

Documentation” section on page xviii.)

“Related

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ix

Audience

Preface

To use this installation guide, you should be familiar with internetworking
equipment and cabling, and have a basic knowledge of electronic circuitry and
wiring practices.

To complete the installation, including the software configuration for your
WAVE-574 appliance and for the router that works with the WAVE-574 appliance,
you should be familiar with basic networking principles, router configuration, and
web page protocols.

Warning

Only trained and qualified personnel should be allowed to install, replace, or
service this equipment.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Introducing the Cisco Wide

Chapter 2 Preparing to Install the

Chapter 3 Installing the WAVE-574 Describes how to install the

Statement 1030

Area Virtualization Engine
574

WAVE -5 74

Describes the physical properties
and provides a functional overview
of the WAVE-574.

Describes safety considerations
and gives an overview of the
installation and procedures that
you should perform before the
actual installation.

hardware and connect the external
network interface cables.

Chapter 4 Installing Hardware Options

Chapter 5 WAVE Inline Network

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

x

for the WAVE-574

Adapter

Describes how to install adapters
and hard disk drives.

Describes the features and cabling
requirements of the Cisco
WAVE-574 inline network adapter.

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Preface

Chapter Title Description

Chapter 6 Troubleshooting the System

Appendix A WAVE-574 Hardware

Appendix B Maintaining the WAVE-574 Describes how to maintain the

Conventions

Command descriptions use the following conventions:

Convention Description

boldface font Commands and keywords are in boldface.

italic font Variables for which you supply values are in italics.

[ ] Elements in square brackets are optional.

Hardware

Specifications

Describes troubleshooting
procedures for the hardware
installation.

Gives a summary of the hardware
features and specifications.

WAV E- 5 7 4.

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{x | y | z} Alternative keywords are grouped in braces and separated

by vertical bars.

[x | y | z] Optional alternative keywords are grouped in brackets and

separated by vertical bars.

string A nonquoted set of characters. Do not use quotation marks

around the string, or the string will include the
quotation

marks.

Screen examples use the following conventions:

Convention Description

screen font Terminal sessions and information the system displays are

in

screen font.

boldface screen

Information you must enter is in boldface screen font.

font

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

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Preface

Convention Description

italic screen

font

Variables for which you supply values are in
font.

italic screen

^ The symbol ^ represents the key labeled Control—for

example, the key combination ^D in a screen display means
hold down the Control key while you press the D key.

< > Nonprinting characters, such as passwords, are in angle

brackets.

[ ] Default responses to system prompts are in square brackets.

!, # An exclamation point (!) or a pound sign (#) at the

beginning of a line of code indicates a comment line.

Notes, cautionary statements, and safety warnings use these conventions:

Note Means reader take note. Notes contain helpful suggestions or references to

materials not contained in this manual.

xii

Caution Means reader be careful. You are capable of doing something that might result in

equipment damage or loss of data.

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Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

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Preface

Related Documentation

The WAVE-574 appliance supports the Cisco Wide Area Application Services
software (WAAS) and can function as either a WAAS Central Manager or as an
Application Acceleration Engine.

The Cisco WAAS software document set includes the following documents:

• Release Note for Cisco Wide Area Application Services

• Cisco Wide Area Application Services Command Reference

• Cisco Wide Area Application Services Quick Configuration Guide

• Cisco Wide Area Application Services Configuration Guide

• Cisco Wide Area Application Services API Reference

• Cisco WAAS Installation and Configuration Guide for Windows on a Virtual

Blade

The documentation for this product also includes the following hardware-related
documents:

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Preface

• Regulatory Compliance and Safety Information for the Cisco Wide Area

Virtualization Engines

Obtaining Documentation and Submitting a Service
Request

For information on obtaining documentation, submitting a service request, and
gathering additional information, see the monthly What’s
Documentation, which also lists all new and revised Cisco
documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple
Syndication (RSS) feed and set content to be delivered directly to your desktop using
a reader application. The RSS feeds are a free service and Cisco currently supports
RSS version 2.0.

New in Cisco Product

technical

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CHAPTER

1

Introducing the Cisco Wide Area
Virtualization Engine 574

This chapter provides a basic functional overview of the Cisco Wide Area
Virtualization Engine 574 (WAVE-574) appliance and describes the hardware,
major components, and front and back panel indicators and controls.

This chapter contains the following sections:

• Supported Products, page 1-1

• Hardware Features, page 1-2

• System Board Components and LEDs, page 1-9

Supported Products

The WAVE-574 appliance supports Cisco Wide Area Application Services
(WAAS) software version 4.1.1 and later releases.

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Hardware Features

Hardware Features

This section illustrates and describes the front and back panel controls, ports, and
LED indicators on the WAVE-574. It contains the following topics:

• Front Panel Components and LEDs, page 1-2

• Back Panel Components and LEDs, page 1-5

• Location of Ports and Connectors, page 1-7

Front Panel Components and LEDs

Figure 1-1 shows the front panel components.

Figure 1-1 Front Panel

1 Hard drive bay 1 (SATA device

number 0)

2 Hard drive bay 2 (SATA device

number 1)

3 Serial label pull tab 6 Power On/Standby button and

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

1-2

4 DVD/CD-ROM drive bay

5 USB connectors (not used,

unsupported)

system power LED

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Figure 1-2 shows the front panel LEDs.

Figure 1-2 Front Panel LEDs

Table 1-1 describes the front panel LEDs and their functions.

Ta b l e 1-1 Front Panel LEDs

Hardware Features

LED Color State Description

1 DVD/CD-ROM drive

activity LED

Green On Drive activity is normal.

Amber On Drive failure has occurred.

— Off No drive activity exists.

2 UID button/LED Blue On Identification is activated.

Blue Flashing System is being remotely managed.

— Off Identification is deactivated.

3 Internal health LED Green On System health is normal.

Amber On System health is degraded. A system board

LED is lit inside the appliance. See the

“System Board LEDs” section on page 10.

Red On System health is critical. A system board

LED is lit inside the appliance. See the

“System Board LEDs” section on page 10.

— Off System health is normal (when in standby

mode).

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Hardware Features

Table 1-1 Front Panel LEDs (continued)

LED Color State Description

4 NIC 1 link/activity

LED

Green On Network link exists.

Green Flashing Network link and activity exist.

— Off No network link exists.

If power is off, the front panel LED is not
active. View the LEDs on the RJ-45
connector.

5 NIC 2 link/activity

LED

Green On Network link exists.

Green Flashing Network link and activity exist.

— Off No network link exists.

If power is off, the front panel LED is not
active. View the LEDs on the RJ-45
connector.

6 Drive activity LED Green On Drive activity is normal.

Amber On Drive failure has occurred.

— Off No drive activity exists.

7 Power On/Standby

button and system
power LED

Green On System is on.

Amber On System is shut down, but power is still

applied.

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1-4

— Off Power cord is not attached or power supply

failure has occurred.

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Back Panel Components and LEDs

Figure 1-3 shows the back panel components.

Note You can connect a keyboard to any USB port and connect a monitor to the video

connector to troubleshoot the BIOS boot process. However, video output is for
troubleshooting only during the BIOS boot process. The video output stops
displaying when the serial port becomes active. To monitor the boot process in
normal operation, use the serial console port.

Figure 1-3 Back Panel

Hardware Features

1 Power cord connector 7 Expansion slot for Cisco WAVE

2 Mouse connector (unused) 8 UID button/LED

3 10/100/1000 NIC 2 connector 9 Video connector (unused)

4 USB connectors (not used,

unsupported)

5 Console port (serial connector) 11 10/100/1000 NIC 1 connector

6 PCI Express expansion slot, low

profile, half-length

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inline adapters (PCI Express
expansion slot, full-length)

10 System management port (not

used, unsupported)

12 Keyboard connector (unused)

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Figure 1-4 shows the back panel LEDs.

Figure 1-4 Back Panel LEDs

Table 1-2 describes the back panel LEDs and their functions.

Ta b l e 1-2 Back Panel LEDs

LED Color State Description

1 NIC activity Green On Activity exists.

Green Flashing

— Off No activity exists.

2 NIC link Green On Link exists.

— Off No link exists.

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Location of Ports and Connectors

The WAVE appliance supports two Ethernet connectors and one Console port on
the back of the appliance.

Figure 1-3 shows the back panel ports and connectors.

Hardware Features

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45
connectors. Use caution when connecting cables.

This section contains the following topics:

• Ethernet Port Connectors

• Console Port Serial Connector

Ethernet Port Connectors

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to an Ethernet
connector. 100BASE-TX and 1000BASE-T Fast Ethernet standards require
Category 5 or higher cabling.

The WAVE-574 appliance has two Ethernet connectors that are attached to the
Ethernet controllers (see
integrated on the system board. They provide an interface for connecting to a
10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex (FDX)
capability, which enables simultaneous transmission and reception of data on the
network. If the Ethernet ports in the server support auto negotiation, the
controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or
1000BASE-T) and duplex mode (full duplex or half duplex) of the network and
automatically operate at that rate and mode. You do not have to set any jumpers
or configure the controllers.

Statement 1021

Figure 1-3 and Figure 1-5). The Ethernet controllers are

Note There is a third RJ45 connector on the rear of the appliance (see Figure 1-3). This

is the unused system management port. Do not connect this port to your network.

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Hardware Features

1

5

69

83193

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

If a problem occurs with the primary Ethernet connection, all Ethernet traffic
associated with this primary connection is automatically switched to the
redundant Ethernet connection. If the applicable device drivers are installed,
switching occurs without data loss or user intervention.

Figure 1-5 Ethernet Port Connector

Console Port Serial Connector

The WAVE-574 appliance has one console port connector (see Figure 1-6). Use
the console port connector to access the command-line interface (CLI) for
controlling the WAVE appliance.

Figure 1-6 Console Port Serial Connector

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

System Board Components and LEDs

System Board Components and LEDs

This section shows where the system board components are located, LED
functions, and describes the system maintenance switch operating options.

This section contains the following topics:

• System Board Components, page 1-9

• System Board LEDs, page 1-10

• System Board Fans, page 1-12

System Board Components

Figure 1-7 shows the layout of the system board components.

Figure 1-7 System Board Components

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System Board Components and LEDs

1 DIMM slot 1 (bank A) 7 Fan 3 connector

2 DIMM slot 2 (bank B) 8 NMI jumper

3 DIMM slot 3 (bank A) 9 Fan 4 connector

4 DIMM slot 4 (bank B) 10 PCI Express expansion slot 4

5 Fan 1 connector 11 PCI Express expansion slot 5

6 Fan 2 connector

System Board LEDs

Figure 1-8 shows the system board LEDs.

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Figure 1-8 System Board LEDs

Table 1-3 describes the system board LED functions.

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

Ta b l e 1-3 System Board LEDs

LED Color State Description

1 Processor error Amber On A multibit error has occurred.

— Off No activity exists.

2 PMM failure Amber On PPM has failed.

— Off Normal.

3 Fan 1 failure Amber On Fan 1 has failed or is missing.

— Off Normal.

4 Fan 2 failure Amber On Fan 2 has failed or is missing.

— Off Normal.

5 Fan 3 failure Amber On Fan 3 has failed or is missing.

System Board Components and LEDs

— Off Normal.

6 PCI fan failure Amber On PCI fan has failed or is

missing.

— Off Normal.

7 Over temperature Amber On System has reached a

cautionary or critical
temperature level.

— Off Normal.

8 DIMM 4 failure Amber On DIMM has failed or is

missing.

— Off Normal.

9 DIMM 3 failure Amber On DIMM has failed or is

missing.

— Off Normal.

10 DIMM 2 failure Amber On DIMM has failed or is

missing.

— Off Normal.

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System Board Components and LEDs

Table 1-3 System Board LEDs (continued)

LED Color State Description

11 DIMM 1 failure Amber On DIMM has failed or is

12 Reserved - - -

System Board Fans

Figure 1-9 shows the location of the system board fans that provide ventilation for

the chassis.

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574

missing.

- Off Normal.

Figure 1-9 System Board Fans

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

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CHAPTER

2

Preparing to Install the WAVE-574

This chapter contains important safety information that you should know before
you work with the WAVE-574. Use the guidelines in this chapter to ensure your
own personal safety and to help protect your appliance from potential damage.

This chapter contains the following sections:

• Safety Warnings and Cautions, page 2-2

• Safety Guidelines, page 2-3

• Understanding the Environmental Requirements, page 2-7

• Understanding the Power Requirements, page 2-7

• Understanding the Grounding Requirements, page 2-8

Note Read the Regulatory Compliance and Safety Information for the Cisco Content

Networking Product Series document and the Site Preparation and Safety Guide
that came with your appliance before you begin the installation.

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Safety Warnings and Cautions

Safety Warnings and Cautions

Before you install the WAVE-574, observe the following safety warnings and
cautions:

Chapter 2 Preparing to Install the WAVE-574

Warning

Warning

Warning

Warning

Read the installation instructions before connecting the system to the power
source.

This unit is intended for installation in restricted access areas. A restricted
access area can be accessed only through the use of a special tool, lock and
key, or other means of security.

The plug-socket combination must be accessible at all times, because it serves
as the main disconnecting device.

This equipment must be grounded. Never defeat the ground conductor or
operate the equipment in the absence of a suitably installed ground conductor.
Contact the appropriate electrical inspection authority or an electrician if you
are uncertain that suitable grounding is available.

Statement 1004

Statement 1017

Statement 1019

Statement 1024

Warning

Warning

Caution To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

Only trained and qualified personnel should be allowed to install, replace, or
service this equipment.

Installation of the equipment must comply with local and national electrical
codes.

Statement 1074

clearance at the front and back of the WAVE appliance.

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Statement 1030

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Caution To reduce the risk of electric shock or damage to the equipment:

- Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.

- Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.

- Unplug the power cord from the power supply to disconnect power to the
equipment.

- Do not route the power cord where it can be walked on or pinched by items
placed against it. Pay particular attention to the plug, electrical outlet, and the
point where the cord extends from the WAVE appliance.

Caution To reduce the risk of personal injury or damage to the equipment:

- Observe local occupation health and safety requirements and guidelines for
manual handling.

- Obtain adequate assistance to lift and stabilize the chassis during installation or
removal. The WAVE appliance is unstable when not fastened to the rails. When
mounting the WAVE appliance in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.

Safety Guidelines

Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the
equipment, observe the precautions in this section.

This section contains the following topics:

• General Precautions, page 2-4

• System Reliability Considerations, page 2-5

• Working Inside the WAVE-574 with the Power On, page 2-6

• Protecting Against Electrostatic Discharge, page 2-6

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Safety Guidelines

General Precautions

Observe the following general precautions for using and working with the
WAVE-574:

• Observe and follow service markings. Do not service any Cisco product

except as explained in your system documentation. Opening or removing
covers that are marked with the triangular symbol with a lightning bolt may
expose you to electrical shock. Components inside these compartments
should be serviced only by a trained and qualified service technician.

• If any of the following conditions occur, unplug the product from the

electrical outlet and replace the part or contact your customer service
representative:

–

The power cable or plug is damaged.

–

An object has fallen into the product.

Chapter 2 Preparing to Install the WAVE-574

–

The product has been exposed to water.

–

The product has been dropped or damaged.

–

The product does not operate correctly when you follow the operating
instructions.

• Keep your system components away from radiators and heat sources. Also,

do not block cooling vents.

• Do not spill food or liquids on your system components, and never operate

the product in a wet environment.

• Do not push any objects into the openings of your system components. Doing

so can cause fire or electric shock by shorting out interior components.

• Use the product only with other Cisco-approved equipment.

• Allow the product to cool before removing covers or touching internal

components.

• Use the correct external power source. Operate the product only from the type

of power source indicated on the electrical ratings label. If you are not sure
of the type of power source required, consult your service representative or
local power company.

• Use only approved power cables. If you have not been provided with a power

cable for your WAVE appliance or for any AC-powered option intended for
your system, purchase a power cable that is approved for use in your country.

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The power cable must be rated for the product and for the voltage and current
marked on the product’s electrical ratings label. The voltage and current
rating of the cable should be greater than the ratings marked on the product.

• To help prevent electric shock, plug the system components and peripheral

power cables into properly grounded electrical outlets. These cables are
equipped with three-prong plugs to help ensure proper grounding. Do not use
adapter plugs or remove the grounding prong from a cable.

• Observe power strip ratings. Make sure that the total ampere rating of all

products plugged into the power strip does not exceed 80 percent of the power
strip ampere ratings limit.

• Do not use appliance or voltage converters or kits sold for appliances with

your product.

• To help protect your system components from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).

Safety Guidelines

• Position cables and power cords carefully; route cables and the power cord

and plug so that they cannot be stepped on or tripped over. Be sure that
nothing rests on your system components’ cables or power cord.

• Do not modify power cables or plugs. Consult a licensed electrician or your

power company for site modifications. Always follow your local or national
wiring rules.

System Reliability Considerations

To help ensure proper cooling and system reliability, make sure that the following
occurs:

• Each of the drive bays has either a drive or a filler panel installed.

• For rack configurations, make sure that space is available around the

appliance to enable the cooling system to work properly. See the
documentation that comes with the rack for additional information.

• A removed hot-swappable drive is replaced within 2 minutes of removal.

• Cables for optional adapters are routed according to the instructions provided

with the adapters.

• A failed fan is replaced within 48 hours.

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Safety Guidelines

Working Inside the WAVE-574 with the Power On

The WAVE-574 is designed to operate safely with the cover removed for short
periods (less than 30
power is on, for example, to observe the diagnostic LEDs when troubleshooting.
When you work inside an appliance that is powered on, follow these guidelines:

• Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the appliance; do not wear cuff links while you are
working inside the appliance.

• Do not allow your necktie or scarf to hang inside the appliance.

• Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting

wristwatches.

• Remove items from your shirt pocket (such as pens or pencils) that could fall

into the appliance as you lean over it.

minutes). You might need to remove the cover while the

• Do not drop any metallic objects, such as paper clips, hairpins, or screws, into

the appliance.

• Be aware that there are hazardous moving parts exposed inside the appliance

when the cover is removed.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside the appliance. To prevent
static damage, discharge static electricity from your body before you touch any of
your system’s electronic components. You can do so by touching an unpainted
metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic
discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not

remove the component from the antistatic packing material until you are
ready to install the component in your system. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

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Understanding the Environmental Requirements

• Handle all sensitive components in a static-safe area. If possible, use

antistatic floor pads and workbench pads.

• Handle the appliance carefully, holding it by its edges or its frame.

• Do not touch solder joints, pins, or exposed printed circuitry.

• Do not leave the appliance where others can handle and possibly damage the

appliance.

• Take additional care when handling appliances during cold weather, because

heating reduces indoor humidity and increases static electricity.

Understanding the Environmental Requirements

To ensure continued safe and reliable equipment operation, install or position the
system in a well-ventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most
server products is 35
located must not exceed 35

For details about the WAVE-574 environmental requirements, see Appendix A,

“WAVE-574 Hardware Specifications.”

°C (95 °F). The temperature in the room where the rack is

°C (95 °F).

Understanding the Power Requirements

Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment).

Warning

Take care when connecting units to the supply circuit so that wiring is not
overloaded.

Statement 1018

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Caution Protect the WAVE appliance from power fluctuations and temporary interruptions

with a regulating uninterruptible power supply (UPS). This device protects the
hardware from damage caused by power surges and voltage spikes and keeps the
system in operation during a power failure.

When installing more than one WAVE appliance, you may need to use additional
power distribution devices to safely provide power to all devices. Observe the
following guidelines:

• Balance the WAVE appliance power load between available AC supply

branch circuits.

• Do not allow the overall system AC current load to exceed 80 percent of the

branch circuit AC current rating.

• Do not use common power outlet strips for this equipment.

Chapter 2 Preparing to Install the WAVE-574

• Provide a separate electrical circuit for the WAVE appliance.

For details about the WAVE-574 power requirements, see Appendix A,

“WAVE-574 Hardware Specifications.”

Understanding the Grounding Requirements

To ensure proper operation and safety, you must properly ground the WAVE
appliance. In the United States, install the equipment in accordance with NFPA
70, 1999 Edition (National Electric Code), Article 250, as well as any local and
regional building codes. In Canada, you must install the equipment in accordance
with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In
all other countries, you must install the equipment in accordance with any
regional or national electrical wiring codes, such as the International
Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore,
you must be sure that all power distribution devices used in the installation, such
as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple WAVE
appliances connected to the same power source, we recommend the use of a PDU
that is either permanently wired to the building’s branch circuit or includes a

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nondetachable cord that is wired to an industrial-style plug. NEMA locking-style
plugs or those complying with IEC 60309 are considered suitable for this purpose.
Using common power outlet strips for the WAVE appliance is not recommended.

Understanding the Grounding Requirements

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Understanding the Grounding Requirements

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CHAPTER

3

Installing the WAVE-574

This chapter describes how to install a WAVE-574 in an equipment rack. This
chapter contains the following sections:

• Rack-Mounting Parts, Tools, and Considerations, page 3-2

• Rack Mounting and Cabling the WAVE-574, page 3-3

• Connecting Power and Booting the System, page 3-4

• Checking the LEDs, page 3-5

• Removing or Replacing a WAVE Appliance, page 3-5

Before you begin the installation, read Chapter 2, “Preparing to Install the

WAVE-574” and the Regulatory Compliance and Safety Information for the Cisco
Content Networking Product Series document.

Warning

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Read the installation instructions before connecting the system to the power
source.

Statement 1004.

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Rack-Mounting Parts, Tools, and Considerations

Rack-Mounting Parts, Tools, and Considerations

A rack mounting hardware kit is included in your shipping container. To mount
the WAVE-574 in the rack, you need a T-10/T-15 Torx screwdriver.

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you
must take special precautions to ensure that the system remains stable. The
following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

• When mounting this unit in a partially filled rack, load the rack from the bottom to the
top with the heaviest component at the bottom of the rack.

• If the rack is provided with stabilizing devices, install the stabilizers before mounting
or servicing the unit in the rack.

Statement 1006

To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to

the back of another rack or row of racks.

The WAVE-574 draws in cool air through the front door and expels warm air
through the rear door. Therefore, the front and rear rack doors must be adequately
ventilated to allow ambient room air to enter the cabinet, and the rear door must
be adequately ventilated to allow the warm air to escape from the cabinet.

Caution To prevent improper cooling and damage to the equipment, do not block the

ventilation openings.

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When vertical space in the rack is not filled by a WAVE appliance or rack
component, the gaps between the components cause changes in airflow through
the rack and across the WAVE appliances. Cover all gaps with filler panels to
maintain proper airflow.

Caution Always use filler panels to fill empty vertical spaces in the rack. This arrangement

ensures proper airflow. Using a rack without filler panels results in improper
cooling that can lead to thermal damage.

• Observe the following additional requirements to ensure adequate airflow and

to prevent damage to the equipment:

–

Rack Mounting and Cabling the WAVE-574

Front and rear doors—If the 42U rack includes closing front and rear
doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed
from top to bottom to permit adequate airflow (equivalent to the required
64 percent open area for ventilation).

–

Side—The clearance between the installed rack component and the side
panels of the rack must be a minimum of 7 cm (2.75 in).

Rack Mounting and Cabling the WAVE-574

To install the WAVE appliance into a rack with square, round, or threaded holes,
refer to the instructions that ship with the rack hardware kit.

Use the following information (see Figure 3-1) when connecting peripheral cables
and power cords to the WAVE appliance.

Warning

To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into RJ-45 connectors.

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Connecting Power and Booting the System

Figure 3-1 Cable Connections

1 Power cord connector 3 Console port (serial connector)

Chapter 3 Installing the WAVE-574

2 10/100/1000 NIC 2 connector 4 10/100/1000 NIC 1 connector

Connecting Power and Booting the System

To connect power to your system, follow these steps:

Step 1 Review the information in the “Safety Guidelines” section on page 2-3.

Step 2 Plug a power cord into the power cord receptacle on the back of the WAVE

appliance.

Step 3 Connect the other end of the power cord to a power source at your installation site.

Step 4 Power up all externally connected devices.

Step 5 Press the power control button on the front of the WAVE appliance.

The system should begin booting. Once the operating system boots, you are ready
to initialize the basic software configuration. (See the software configuration
guide for details.)

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Note While the WAVE appliance is powering up, the green power-on LED on

the front of the appliance is on.

Checking the LEDs

When the WAVE-574 is up and running, observe the front panel LEDs (see

Figure 1-1 and Ta ble 1-1) to verify that your system is operating properly.

To troubleshoot using the LEDs, see Chapter 6, “Troubleshooting the System

Hardware.”

Checking the LEDs

Removing or Replacing a WAVE Appliance

To remove a WAVE appliance from your network, power it down, disconnect the
power cords and network cables, and physically remove the chassis from the

The WAVE appliance is in constant communication with the router on your
network. When the router notices that the WAVE appliance is no longer
responding to it, the router stops sending requests to the WAVE appliance. This
action is transparent to users. If other WAVE appliances are attached to the router,
the router continues sending requests to the other WAVE appliances.

When you remove a WAVE appliance, the pages that were cached on that
appliance are no longer available to the router or other WAVE appliances. You
might see an increase in outgoing web traffic that might have otherwise been
fulfilled by the WAVE appliance that you are removing. However, after a time, the
router and other WAVE appliances redistribute the load of web traffic.

If you remove the last WAVE appliance from your network, you can also disable
WAVE support on the router. However, this action is not necessary because
leaving WAVE support enabled when there are no WAVE appliances attached has
no effect on the router’s performance.

To replace a WAVE appliance, remove it from the network, and then install a new
WAVE appliance and configure it using the same configuration parameters (IP
address and so forth) that you used for the removed WAVE appliance.

rack.

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Removing or Replacing a WAVE Appliance

Chapter 3 Installing the WAVE-574

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CHAPTER

4

Installing Hardware Options for the
WAVE-574

This chapter provides basic instructions for installing hardware options in your
WAVE-574. These instructions are intended for technicians who are experienced
with setting up Cisco WAVE-574 hardware.

This chapter contains the following sections:

• Removing the Covers, page 4-1

• Completing the Installation, page 4-2

• Installing a Cisco WAVE Inline Adapter, page 4-3

• Replacing a Hard Disk Drive, page 4-6

• Installing Memory, page 4-8

Removing the Covers

Warning

Caution To reduce the risk of personal injury from hot surfaces, allow the drives and the

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Before working on a system that has an on/off switch, turn OFF the power and
unplug the power cord.

internal system components to cool before touching them.

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Completing the Installation

Caution Do not operate the WAVE appliance for long periods with the access panel open

or removed. Operating the WAVE appliance in this manner results in improper
airflow and improper cooling that can lead to thermal damage.

To remove the appliance covers, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on

page 2-2 and the “Safety Guidelines” section on page 2-3.

Step 2 Power off the appliance and all attached devices and disconnect all external cables

and power cords.

Step 3 Remove the WAVE appliance from the rack.

Step 4 Loosen the captive T-15 Torx thumbscrew that secures the access panel to the

WAVE appliance.

Chapter 4 Installing Hardware Options for the WAVE-574

Step 5 Slide the access panel toward the rear of the WAVE appliance, then lift it from the

WAVE appliance.

Completing the Installation

To complete your installation after you have installed an inline adapter, hard drive,
or memory, follow these steps:

Step 1 Lower the access panel onto the WAVE appliance and then slide the access panel

toward the front of the WAVE appliance.

Step 2 Tighten the captive T-15 Torx thumbscrew that secures the access panel to the

WAVE appliance.

Step 3 Install the appliance in a rack.

For complete rack installation and removal instructions, see Chapter 3, “Installing

the WAVE-574.”

Caution Install the appliance only in a rack cabinet with perforated doors.

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Installing a Cisco WAVE Inline Adapter

Caution Do not leave open spaces above or below an installed appliance in the rack

cabinet. To help prevent damage to appliance components, always install a filler
panel to cover the open space and to help ensure proper air circulation. See the
documentation that comes with your rack cabinet for more information.

Step 4 Connect the cables and power cords. For information on connecting cables and

power cords, see the

“Rack Mounting and Cabling the WAVE-574” section on

page 3-3.

Installing a Cisco WAVE Inline Adapter

The WAVE-574 can accommodate one optional 2-port Gigabit Ethernet inline
network adapter or one optional 4-port Gigabit Ethernet inline network adapter.

For information about the features of the Cisco WAVE Inline Network Adapter
and its cabling requirements, see

Chapter 5, “WAVE Inline Network Adapter.”

To install a PCI adapter in the riser-card assembly, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on

page 2-2 and the “Safety Guidelines” section on page 2-3.

Step 2 Power down the appliance and disconnect all power cords and external cables.

Step 3 Remove the covers. (See the “Removing the Covers” section on page 4-1.)

Step 4 Remove the PCI riser-card assembly. (See Figure 4-1.)

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Figure 4-1 Removing the PCI Riser-Card Assembly

Chapter 4 Installing Hardware Options for the WAVE-574

Step 5 Locate Slot 4, which is a standard PCI Express full-length slot.

Note You can only install the Cisco WAVE inline network adapter card in

Slot 4.

Step 6 Slide the expansion-slot cover out of the PCI riser-card assembly expansion slot.

(See

Figure 4-2.)

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Figure 4-2 Removing the Expansion Slot Cover

Step 7 Install the WAVE inline adapter, as shown in Figure 4-3.

Figure 4-3 Installing the WAVE Inline Adapter in the Riser-Card Assembly

Installing a Cisco WAVE Inline Adapter

Note The WAVE appliance does not power up if the PCI riser board assembly

is not seated properly.

Step 8 Install the PCI riser board assembly.

Step 9 Install the access panel.

For instructions on completing the installation, see the “Completing the

Installation” section on page 4-2.

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Replacing a Hard Disk Drive

For information about connecting cables to the Cisco WAVE Inline Network
Adapter, see

Chapter 5, “WAVE Inline Network Adapter.”

Replacing a Hard Disk Drive

The WAVE appliance supports as many as two 3.5-inch (Large Form Factor)
SATA hard drives.

When replacing hard drives to the WAVE appliance, observe the following general
guidelines:

• The system automatically sets all drive numbers.

• If only one hard drive is used, install it in the bay with the lowest drive

number.

Chapter 4 Installing Hardware Options for the WAVE-574

• Drives must be the same capacity to provide the greatest storage space

efficiency when drives are grouped together into the same drive array.

Note All hard disk drives being used in the appliance must be identical.

Caution To maintain proper system cooling, do not operate the appliance for more than 10

minutes without either a hard disk drive or a filler panel installed in each bay.

To replace a hard disk drive in a bay, follow these steps:

Step 1 Review the information in the “Safety Warnings and Cautions” section on

page 2-2 and the “Safety Guidelines” section on page 2-3.

Step 2 Make sure that the chassis cover is in place and fully closed.

Step 3 Power down the device and and disconnect the power cord and all external cables.

Step 4 Slide the latch and then pull out the handle (see Figure 4-4).

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Figure 4-4 Removing a Hard Disk Drive

Step 5 Pull the drive assembly from the bay.

Replacing a Hard Disk Drive

Step 6 Wait 1 minute and then insert the new drive into the same slot by aligning the

replacement drive assembly with guide rails in the bay and sliding the drive
assembly into the bay until it stops. Make sure that the drive is properly seated in
the bay.

Step 7 Close the drive handle.

Step 8 Reboot the WAVE appliance.

Step 9 Check the hard disk drive status LED after the system has booted to verify that the

hard disk drive is operating correctly. If the amber hard disk drive status LED for
a drive is lit continuously, that drive is faulty and must be replaced. If the green
hard disk drive activity LED is flashing, the drive is being accessed.

Step 10 Wait 1 minute and then verify that the replaced disk drive is in the Rebuilding state

by using the show disks details command in EXEC mode.

Note The system automatically starts the rebuild operation when it detects the

removal and reinsertion of a drive that is part of the logical RAID drive.

Step 11 Wait until the rebuild operation is complete. A disk rebuild operation may take

several hours. You can check if the rebuild operation is complete by using the
show disk details command in EXEC mode. The physical drive state will be
Online and the RAID logical drive state will be Okay after the rebuild operation
is completed.

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Installing Memory

Step 12 Use the show disk tech command in EXEC mode to verify that the firmware and

BIOS information is correct for both hard drives.

If you have multiple disk failures and your RAID-1 logical status is Offline, you
must recreate the RAID-1 array. For more information on disk removal and
replacement procedures, see the Cisco Wide Area Application Services
Configuration Guide,

Installing Memory

This section contains the following topics:

• Memory Installation Guidelines, page 4-8

Chapter 4 Installing Hardware Options for the WAVE-574

Chapter 15, “Maintaining Your WAAS System.”

• Upgrading the Memory from 3 GB to 6 GB, page 4-9

Memory Installation Guidelines

The WAVE-574 appliance supports either 3 GB or 6 GB of memory.

Observe the following guidelines when installing additional memory:

• Use only Cisco memory upgrades in your appliance.

• BIOS detects the DIMM population and sets the system to dual-bank

interleaved mode (DIMMs installed in both banks with equal bank
capacities).

Table 4-1 lists the DIMM configurations available for the WAVE-574 appliance.

Ta b l e 4-1 WAVE-574 DIMM Configurations

Slot 1A (blue) Slot 2B (black) Slot 3A (blue) Slot 4B (black)

3 GB Memory

6 GB Memory

1-GB DIMM 512-MB DIMM 1-GB DIMM 512-MB DIMM

1-GB DIMM 2-GB DIMM 1-GB DIMM 2-GB DIMM

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Upgrading the Memory from 3 GB to 6 GB

This section describes how to upgrade your WAVE-574 device from the standard
3

GB of memory to 6 GB of memory.

To install the Cisco memory upgrade, follow these steps:

Step 1 Power down the WAVE appliance.

Step 2 Remove the WAVE appliance from the rack.

Step 3 Remove the primary access panel (See the “Removing the Covers” section on

page 4-1).

Step 4 Open the DIMM slot latches for slot 2B and slot 4B (the black colored slots) See

Figure 4-5 on page 4-10.

Step 5 Remove the 512 MB DIMMs from slot 2B and slot 4B.

Installing Memory

Step 6 Install one replacement 2-GB DIMM into slot 2B. Install the other replacement

2-GB DIMM into slot 4B. See

Figure 4-5 on page 4-10.

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Chapter 4 Installing Hardware Options for the WAVE-574

Figure 4-5 Installing a DIMM

Step 7 Check to make sure that the DIMM latches are fully engaged in the notches.

Step 8 Install the access panel.

Step 9 Install the WAVE appliance into the rack.

Step 10 Reboot the WAVE appliance.

Step 11 Use the show memory EXEC mode command to verify that the memory you

installed is recognized by the WAVE appliance.

Step 12 Repartition the disks, using the disk delete-data-partitions command, and

reload.

Note Repartitioning the disks is required after adding memory to reset the DRE

space allocation.

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CHAPTER

5

WAVE Inline Network Adapter

This chapter describes the Cisco WAVE inline network adapter and contains the
following sections:

• Inline Network Adapter Description, page 5-1

• Ports and LED Indicators, page 5-3

• Inline Network Adapter Cabling Requirements, page 5-4

• Installation Scenarios and Cabling Examples for Fast Ethernet Connections,

page 5-8

For information on installing an inline adapter in your WAVE-574, see the

“Installing a Cisco WAVE Inline Adapter” section on page 4-3.

For adapter specifications, see Ta ble A-2 in Appendix A.

Inline Network Adapter Description

The WAVE appliance supports one optional 2-port Gigabit Ethernet inline
network adapter or one optional 4-port Gigabit Ethernet inline network adapter.
The inline network adapter is a full-height, three-quarter-length PCI Express
network interface card that contains two or four independent Gigabit Ethernet
ports. (See

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Figure 5-1.)

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5-1

Inline Network Adapter Description

159701

Figure 5-1 4-Port Inline Network Adapter

The Cisco WAVE inline network adapter provides an inline traffic interception
capability for your appliance. When you configure the WAVE appliance for inline
interception mode, you can set attributes to control which interfaces are to be used
over which VLANs. By default, the adapter operates on all inline-capable
interfaces and VLANs. You can configure the inline redirection feature using the
WAAS CLI or the WAAS Central Manager GUI.

Chapter 5 WAVE Inline Network Adapter

5-2

Note Throughout this section, we refer to a WAVE appliance configured for inline

interception mode as a WAVE inline appliance.

The WAAS software defines two new interface types: A group interface that
represents an inline pair grouping and a port interface that represents the
individual port. These interfaces are referred to as inlineGroup and inlinePort.

InlineGroup interfaces are numbered using the format slot/group. The slot number
is the slot in which the adapter is inserted. The group number is either 0 or 1 (each
adapter has 2 group pairs). The group number is displayed on the adapter label.

InlinePort interfaces are numbered slot/group/lan or slot/group/wan. The last
attribute is the LAN or WAN designator.

The inline network adapter also includes an onboard programmable watch dog
timer (WDT) controller that allows you to set the time to wait after a failure event,
such as a power outage or a kernel crash, before the unit begins to operate in
mechanical bypass mode. In mechanical bypass mode, the traffic is bridged
between the LAN and WAN ports of each group. Mechanical bypass mode

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W1 L1 W0 L0

LINK/ACT

100
1000

BYPASS

W1 L1 W0 L0

prevents the WAVE appliance from becoming a single point of failure and allows
traffic to continue to flow between the router and the client while it passes through
an unresponsive WAVE appliance without being processed.

For more information about configuring the inline network adapter, see the Cisco

Wide Area Application Services Configuration Guide.

Ports and LED Indicators

Figure 5-2 shows the 4-port inline network adapter port numbers, interface

designations, and LEDs. The 2-port adapter is similar, but has only two ports and
two sets of LEDs.

Figure 5-2 4-Port Inline Network Adapter Port Numbering and LEDs

Ports and LED Indicators

W1 Port WAN1; Group 1 WAN interface L1 Port LAN1; Group 1 LAN interface

W0 Port WAN0; Group 0 WAN interface L0 Port LAN0: Group 0 LAN interface

The inline network adapter has three LEDs that correspond to each port (the W1
LEDs correspond to Port

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W1, and so forth). Tabl e 5-1 describes the LEDs.

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Inline Network Adapter Cabling Requirements

Ta b l e 5-1 Inline Network Adapter LEDs

LEDs State Description

Link / Activity On The 10/100/1000BASE-T interface is receiving power.

Blinking The Ethernet link is transmitting data.

100 On The speed of the Ethernet connection is 100BASE-TX.

1000 On The speed of the Ethernet connection is 1000BASE-TX.

Bypass Both the 100 and

The corresponding ports are in mechanical bypass mode.
1000 LEDs are
on

Inline Network Adapter Cabling Requirements

The inline network adapter ships with two types of cables: crossover and
straight-through. When you connect the WAVE inline network adapter, the cable
that you use depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the
types of devices (DCE or DTE) being connected.

Note You must retain the same link speed from one end of the connection to the other

end. Inline adapter interfaces are able to autonegotiate link speeds. If you
configure any of your connecting interfaces for Fast Ethernet (whether on a switch
or a router), your WAVE inline adapter uses Fast Ethernet. If you configure any
of your connecting interfaces for Gigabit Ethernet, your WAVE inline adapter
uses Gigabit Ethernet. Speed and duplex settings are port specific so that two
inline ports can negotiate different speeds independently.

If you are connecting a WAVE inline appliance between two devices using Gigabit
Ethernet, you can use either straight-through cables, crossover cables, or any
combination of the two cable types, regardless of the type of device. However, for
consistency, we recommend that you use straight-through cables for all Gigabit
Ethernet connections.

Table 5-2 shows the cable requirements for WAVE appliance and non-WAVE

appliance connections when you are using Gigabit Ethernet end to end.

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Ta b l e 5-2 Cable Requirements for WAVE Connections Using Gigabit

Connection Required Cable

Switch to switch (no WAVE) Crossover or straight-through

Switch to router (no WAVE) Crossover or straight-through

Router to router (no WAVE) Crossover or straight-through

Ethernet

Inline Network Adapter Cabling Requirements

Switch to WAVE and

WAVE t o R ou t e r

Switch to WAVE and

WAVE t o S w it c h

Router to WAVE and

WAVE t o R ou t e r

Crossover or straight-through

Crossover or straight-through

Crossover or straight-through

Crossover or straight-through

Crossover or straight-through

Crossover or straight-through

WAVE t o WAVE Crossover or straight-through

Some switches support automatic medium-dependent interface crossover
(MDIX). You can configure MDIX by using the mdix auto global configuration
switch command. If your switch supports MDIX, you do not need to follow these
cabling rules because MDIX automatically adjusts transmit and receive pairs
when an incorrect cable type (crossover or straight-through) is installed on a
10/100 Fast Ethernet port. However, when you configure MDIX, you must also
configure the port to use autosense (not manual selection of speed/duplex).

Caution If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides

of the WAVE inline appliance, you must consider the types of devices that are
being connected, and you must use the correct cables. You must follow these
cabling instructions for the inline network adapter to work properly. (See

Table 5-3. For illustrations and examples, see the “Installation Scenarios and
Cabling Examples for Fast Ethernet Connections” section on page 5-8.)

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Inline Network Adapter Cabling Requirements

To connect the inline network adapter using the correct cables for Fast Ethernet
connections, follow these steps:

Step 1 Determine the type of cable that you would use for a direct connection between

your two end devices (without a WAVE inline network appliance connected
between them) by using the following standard cabling rules:

• When you are directly connecting two network devices that are similar, such

as two switches, use a crossover cable.

• When you are directly connecting two network devices that are different, such

as a switch and router, use a straight-through cable.

Note Because the inline network adapter has an internal crossover connection

that becomes active when the InlineGroup interface is placed in
mechanical bypass mode, you must decide which cable you would use to
connect the two network devices directly, and then you must install the
other cable type (on one side, usually the WAN side of the inline
appliance) instead.

Chapter 5 WAVE Inline Network Adapter

Table 5-3 shows the cable requirements for WAVE and non-WAVE connections

when you are using Fast Ethernet end to end.

Ta b l e 5-3 Cable Requirements for WAVE Connections Using Fast

Ethernet

Connection Required Cable

Switch to switch (no WAVE) Crossover

Switch to router (no WAVE) Straight-through

Router to router (no WAVE) Crossover

Switch to WAVE and

WAVE t o R ou t e r

Switch to WAVE and

WAVE t o S w it c h

Straight-through

Crossover

Straight-through

Straight-through

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Chapter 5 WAVE Inline Network Adapter

Table 5-3 Cable Requirements for WAVE Connections Using Fast Ethernet

Connection Required Cable

Inline Network Adapter Cabling Requirements

(continued)

Router to WAVE and

WAVE t o R ou t e r

Straight-through

Straight-through

WAVE t o WAVE Crossover

Step 2 Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAVE

inline appliance by using the following cable types:

• On the LAN side of the connection, use a straight-through cable between the

WAVE inline appliance and the network device.

• On the WAN side of the connection, use the cable that is different from the

cable that you would use to connect the two network devices directly (as
determined in

Step 1).

For example, if you are connecting a router and a switch (two different
devices) through the WAVE inline appliance, use a straight-through cable on
the LAN side of the connection and use a crossover cable on the WAN side
of the connection. (If you were connecting the two different devices directly,
you would use a straight-through cable, so use the crossover cable instead.)

If you are connecting two switches (or two similar devices), use
straight-through cables on both the LAN and the WAN sides of the WAVE
inline appliance.

Figure 5-3 through Figure 5-5 show which cables to use for the WAVE LAN

and WAN connections between Fast Ethernet ports.

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Chapter 5 WAVE Inline Network Adapter

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Installation Scenarios and Cabling Examples for Fast
Ethernet Connections

WAVE appliances can be installed physically between two network devices (such
as the branch office router and branch office LAN switch) by connecting the
WAVE inline network adapter ports to the network devices using the proper
cables.

If you are connecting a WAVE inline appliance between two devices using Gigabit
Ethernet, you can use either straight-through cables, crossover cables, or any
combination of the two cable types, regardless of the type of device. This section
shows cabling examples for Fast Ethernet connections only, because Fast Ethernet
has specific cabling requirements.

The inline network adapter has four ports that are divided into two inline groups
(see the
can be physically placed inline between two distinct network paths, creating
redundant WAN links. (See

“Ports and LED Indicators” section on page 5-3). The WAVE appliance

Figure 5-3.)

Two WAVE appliances with inline network adapters can also be installed
back-to-back in a serial fashion between two network devices for failover
purposes. In this serial cluster configuration, if one WAVE appliance fails, the
other WAVE appliance can provide optimization. (See

Note When you connect two WAVE inline appliances to each other serially, always use

a crossover cable between the two WAVE appliances. (See Figure 5-5.)

Figure 5-4.)

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Chapter 5 WAVE Inline Network Adapter

MGMT

243288

WAVE

WAN

WAN

Router A

Router B

LAN switch

1

4

5

2

3

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Figure 5-3 Cabling for a Single Inline WAVE Appliance with Redundant WAN Connections

1 Connection: Management

Gigabit Ethernet: 1/0

Cable type: Straight-through (recommended)

3 Connection: WAVE to LAN switch

(using InlineGroup 1/1)

Fast Ethernet: LAN1 (InlinePort 1/1/lan)

Cable type: Straight-through

5 Connection: WAVE to WAN router B

(using InlineGroup 1/1)

Fast Ethernet: WAN1 (InlinePort 1/1/wan)

Cable type: Crossover

2 Connection: WAVE to LAN switch

(using InlineGroup 1/0)

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

4 Connection: WAVE to WAN router A

(using InlineGroup 1/0)

Fast Ethernet: WAN0 (InlinePort 1/0/wan)

Cable type: Crossover

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Chapter 5 WAVE Inline Network Adapter

MGMT

243289

WAVE1

WAN

Router B

WAVE2

LAN switch

31 2

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Figure 5-4 Cabling for Serial Cluster Inline WAVEs with a Single WAN Connection

1 Connection: WAVE 1 to LAN switch

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Cable type: Straight-through

3 Connection: WAVE 2 to WAN router

Fast Ethernet: WAVE 2 WAN0
(InlinePort

1/0/wan)

Cable type: Crossover

2 Connection: WAVE 1 to WAVE 2

Fast Ethernet: WAVE1 WAN0
(InlinePort

1/0/wan) to WAVE 2 LAN0

(InlinePort 1/0/lan)

Cable type: Crossover

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Chapter 5 WAVE Inline Network Adapter

0123

LINK/ACT

100

1000

BYPASS

0123

LINK/ACT

100

1000

BYPASS

243290

WAVE1
inline adapter

WAVE2
inline ada

WAN

Router

LAN switch

1

3

2

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Figure 5-5 Cabling Between Two Inline WAVEs

1 Connection: WAVE 1 to LAN switch

Fast Ethernet: WAVE 1 LAN0
(InlinePort

1/0/lan)

Cable type: Straight-through

3 Connection: WAVE 2 to WAN router

Fast Ethernet: WAVE 2 WAN0
(InlinePort

1/0/wan)

Cable type: Crossover

2 Connection: WAVE 1 to WAVE 2

Fast Ethernet: WAVE 1 WAN0
(InlinePort 1/0/wan) to WAVE 2 LAN0
(InlinePort 1/0/lan)

Cable type: Crossover

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Chapter 5 WAVE Inline Network Adapter

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CHAPTER

6

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify
some common problems that might occur with your WAVE-574.

This chapter contains the following sections:

• Identifying System Problems, page 6-2

• Checking Connections and Switches, page 6-3

• Troubleshooting the Ethernet Controller, page 6-4

• Identifying Problems Using Trouble Indicators and Status LEDs, page 6-6

• Undetermined Problems, page 6-7

• Problem-Solving Tips, page 6-8

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• Error Symptoms, page 6-9

• Power-On Self Test (POST), page 6-13

Use the information in this chapter to determine whether a problem originates
with the hardware or the software. For further assistance, contact your Cisco
customer service representative.

Note The WAAS software does not support the use of a keyboard or mouse

(Personal
software troubleshooting. However, the keyboard and mouse are supported by the
BIOS for power-on self-test (POST) and the diagnostic programs that are located
in the appliance ROM.

System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and WAAS

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Identifying System Problems

When console redirection is enabled (it is enabled by default), all the tests
available from a keyboard are accessible through the console connection as well.
(Mouse support, however, is not available through the console connection.)

Caution Customer-replaceable components include the WAVE inline network adapter,

system memory, and hard disk drives. All other components that are not orderable
as spare hardware options can only be replaced by a qualified service technician.
Once you have identified a faulty component, contact the Cisco Technical
Assistance Center (TAC).

Note Read the “Working Inside the WAVE-574 with the Power On” section on page 2-6

before opening the chassis cover.

Chapter 6 Troubleshooting the System Hardware

Identifying System Problems

To identify system problems, follow these steps:

Step 1 Check the power LED.

Step 2 Check the internal health LED (see Internal health LED, page 1-3).

Step 3 Power down the appliance and all external devices.

Step 4 Check all cables and power cords. (See the “Checking Connections and Switches”

section on page 6-3.)

Step 5 Power up the appliance.

Step 6 Record any POST error messages that are displayed on the screen. If an error is

displayed, look up the first error in the

Step 7 If the self-diagnostic programs were completed successfully and you still suspect

a problem, see the

Step 8 Check the system error log to see if an error was recorded by the system.

“Undetermined Problems” section on page 6-7.

“POST Error Codes” section on page 6-14.

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Chapter 6 Troubleshooting the System Hardware

Checking Connections and Switches

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables
are the most likely source of problems for the chassis or other external equipment.
A quick check of all
solve

these problems. (See Figure 1-1 for the location of front panel controls
and indicators. See Figure 1-3 for the location of back panel connectors on
the system.)

To check all the connections and switches, follow these steps:

Step 1 Power down the system. Disconnect all the power cables from their electrical

outlets.

Step 2 If the system is connected to a power strip (or power distribution unit), turn the

power strip off and then on again.

the switches, controls, and cable connections can easily

If the power strip is receiving power go to Step 5.

If the power strip is not receiving power go to Step 3.

Step 3 Plug the power strip into another electrical outlet.

If the power strip is receiving power, the original electrical outlet probably does
not function. Use a different electrical outlet.

If the power strip is not receiving power go to Step 4.

Step 4 Plug a system that you know works into the electrical outlet.

If the system receives power, the power strip is probably not functioning properly.
Use another power strip.

If the system does not receive power, go to Step 5.

Step 5 Reconnect the system to the electrical outlet or power strip.

Make sure that all connections fit tightly together.

Step 6 Power up the system.

If the problem is resolved, the connections were loose. You have fixed the
problem.

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Chapter 6 Troubleshooting the System Hardware

Troubleshooting the Ethernet Controller

If the problem is not resolved, call your customer service representative. (See the

“Obtaining Documentation and Submitting a Service Request” section on
page xix.)

Troubleshooting the Ethernet Controller

This section provides troubleshooting information for problems that might occur
with the 10/100/1000-Mbps Ethernet controller.

This section contains the following topics:

• Network Connection Problems, page 6-4

• Ethernet Controller Troubleshooting Chart, page 6-5

Network Connection Problems

If the Ethernet controller cannot connect to the network, check the following
conditions:

• Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable
is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps,
you must use Category 5 or higher cabling.

• Determine whether the switch or device to which the WAVE appliance is

connected supports autonegotiation. If it does not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode
of the switch.

• Check the Ethernet controller LEDs on the appliance back panel. (See

Figure 1-3.)

These LEDs indicate whether a problem exists with the connector, cable,
or

switch:

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Chapter 6 Troubleshooting the System Hardware

–

The Ethernet link status LED is on when the Ethernet controller receives
a link pulse from the switch. If the LED is off, there might be a defective
connector or cable or a problem with the switch.

–

The Ethernet activity LED is on when the Ethernet controller sends or
receives data over the Ethernet network. If the Ethernet activity LED is
off, make sure that the switch and network are operating and that the
correct device drivers are installed.

Ethernet Controller Troubleshooting Chart

Table 6-1 lists solutions to 10/100/1000-Mbps Ethernet controller problems.

Ta b l e 6-1 Ethernet Troubleshooting Chart

Troubleshooting the Ethernet Controller

Ethernet Controller
Problem

Ethernet link status
LED does not work.

The Ethernet activity
LED does not work.

Actions

Check the following:

• Make sure that the switch to which the WAVE appliance is connected is

powered on.

• Check all connections at the Ethernet controller and the switch.

• Use another port on the switch.

• If the switch does not support autonegotiation, manually configure the

Ethernet controller to match the switch.

• If you manually configured duplex mode, make sure that you also

manually configure the speed.

Check the following:

• The network might be idle. Try sending data from this appliance.

• Check all connections at the Ethernet controller and the switch.

• Use another port on the switch.

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Identifying Problems Using Trouble Indicators and Status LEDs

Table 6-1 Ethernet Troubleshooting Chart (continued)

Ethernet Controller
Problem Actions

Chapter 6 Troubleshooting the System Hardware

Data is incorrect or
sporadic.

The Ethernet
controller stopped
working without
apparent cause.

Check the following:

• Make sure that you are using Category 5 or higher cabling when operating

the appliance at 100 Mbps or 1000 Mbps.

• Make sure that the cables do not run close to noise-inducing sources such

as fluorescent lights.

Check the following:

• Try a different connector on the switch.

• If you suspect the adapter is faulty, contact the Cisco Technical Assistance

Center (TAC).

Identifying Problems Using Trouble Indicators and
Status LEDs

If the internal health LED on the front of the appliance is amber or red (see

Internal health LED, page 1-3) , one or more LEDs inside the appliance or on the

power supply will be on. Your appliance has LEDs to help you identify problems
with some components. See
location and description of these indicators.

“System Board LEDs” section on page 1-10 for the

Caution Customer-replaceable components include the WAVE inline network adapter,

system memory, and hard disk drives. All other components that are not orderable
as spare hardware options can only be replaced by a qualified service technician.
Once you have identified a faulty component, contact the Cisco Technical
Assistance Center (TAC).

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Chapter 6 Troubleshooting the System Hardware

Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the
failure, the devices list is incorrect, or the system is inoperative.

Note Damaged data in CMOS can cause undetermined problems.

Note Damaged data in BIOS code can cause undetermined problems.

Check the system LEDs for the power supplies (see the “System Board LEDs”

section on page 1-10). If the LEDs indicate the power supplies are working

correctly, follow these steps:

Undetermined Problems

Step 1 Power down the appliance.

Step 2 Be sure the appliance is cabled correctly.

Step 3 Remove or disconnect the following devices (one at a time) until you find the

failure (power up the appliance and reconfigure it each time):

• Any non-Cisco devices

• Surge suppressor device (on the appliance)

• Each Cisco inline adapter

• Disk drives

• Memory modules (minimum requirement = 2 GB; two banks of 1 GB

DIMMs)

Note Any component that is internal to the appliance, with the exception of

customer-replaceable adapters, must be serviced by trained and qualified
personnel. Contact your customer service representative.

Step 4 Power up the appliance. If the problem remains, contact Cisco TAC:

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Problem-Solving Tips

Note If the problem goes away when you remove an adapter from the system,

and replacing that adapter does not correct the problem, check the system
board.

Note If you suspect a networking problem and all the system tests pass, check

if there is a network cabling problem external to the system.

Problem-Solving Tips

Chapter 6 Troubleshooting the System Hardware

Because of the variety of hardware and software combinations that can be
encountered, use the following information to assist you in identifying the
problems. If possible, have this information available when requesting technical
assistance.

• Machine type and model

• Microprocessor or hard disk upgrades

• Failure symptom

–

What, when, where; single or multiple systems?

–

Is the failure repeatable?

–

Has this configuration ever worked?

–

If it has been working, what changes were made before it failed?

–

Is this the original reported failure?

• Hardware configuration

–

Print (print screen) configuration currently in use

–

BIOS level

• WAAS system software type and version level

To eliminate confusion, identical systems are considered identical only if they
meet all these conditions:

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Chapter 6 Troubleshooting the System Hardware

• Are the exact machine type and models

• Have the same BIOS level

• Have the same adapters or attachments in the same locations

• Have the same address jumpers, terminators, and cabling

• Have the same WAAS software versions and levels

• Have the same configuration options set in the system

• Have the same setup for the operating system control files

Comparing the configuration and software setup in working and nonworking
systems might help to resolve the problem.

Error Symptoms

Error Symptoms

You can use the error symptom tables to find solutions to problems that have
definite symptoms.

In the following tables (Table 6-2 to Tab le 6-9), the first entry in the “Cause and
Action” column is the most likely cause of the symptom.

Ta b l e 6-2 CD-RW/DVD Drive Problems

Symptom Cause and Action

CD-RW/DVD drive is not

Verify that all cables and jumpers are installed correctly.

recognized.

The CD-RW/DVD drive is not
working correctly.

The CD-RW/DVD drive tray is
not working.

1. Clean the CD or DVD.

2. Check the CD-RW/DVD drive.

1. Make sure that the appliance is turned on.

2. Insert the end of a straightened paper clip into the manual

tray-release opening.

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Error Symptoms

Ta b l e 6-3 Hard Disk Drive Problems

Symptom Cause and Action

Chapter 6 Troubleshooting the System Hardware

Hard disk drive stops
responding during system
startup.

1. Remove the hard disk drive that stopped responding and try

starting the appliance again.

2. If the system starts successfully, the drive that you removed needs

to be replaced.

A hard disk drive was not

Reseat all hard disk drives and cables.
detected while the operating
system was being started.

Ta b l e 6-4 General Problems

Symptom Cause and Action

Problems such as broken cover

Broken component. Call your customer service representative.
latch or indicator LEDs not
working.

Ta b l e 6-5 Intermittent Problems

Symptom Cause and Action

A problem occurs only
occasionally and is difficult to
detect.

1. Verify the following items:

a. All cables and cords are connected securely to the rear of the

appliance and attached hardware options.

b. When the appliance is powered on, air is flowing from the

rear of the appliance at the fan grille. If there is no airflow, the
fans are not working. This causes the appliance to overheat
and shut down.

2. Check the system error log.

3. See the “Undetermined Problems” section on page 6-7.

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Ta b l e 6-6 Memory Problems

Symptom Cause and Action

Error Symptoms

The amount of system
memory displayed is less than

1. Verify the following items:

a. The internal health LED is not lit on the front panel.

the amount of physical
memory installed.

Ta b l e 6-7 Hardware Option Problems

b. The memory modules are seated properly.

c. Only Cisco memory has been installed.

2. Check the POST error log for DIMM error messages.

Symptom Cause and Action

A hardware option that was
just installed does not work.

1. Verify the following items:

a. The hardware option is designed for the appliance.

b. You followed the installation instructions that came with the

hardware option.

c. The hardware option is installed correctly.

d. You have not loosened any other installed hardware options

or cables.

A hardware option that used to
work does not work now.

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2. Check the hardware option that you just installed.

1. Verify that all of the hardware options and cable connections are

secure.

2. Check for a failing hardware option and replace it if necessary.

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Error Symptoms

Ta b l e 6-8 Power Problems

Symptom FRU or Action

Chapter 6 Troubleshooting the System Hardware

The power-control button does
not work, and the reset button
does not work (the appliance
does not start).

Note The power-control

button will not
function until 20
seconds after the
appliance has been
connected to power.

The appliance does not power
down.

The appliance unexpectedly
shuts down, and the LEDs on
the operator information panel
are not lit.

1. Verify the following items:

a. The power cables are properly connected to the appliance.

b. The electrical outlet functions properly.

c. The type of memory installed is correct.

2. If you just installed a hardware option, remove it, and restart the

appliance.

3. See the “Undetermined Problems” section on page 6-7.

1. Turn off the appliance by pressing the power-control button for 5

seconds.

2. Restart the appliance.

3. If the appliance fails POST and the power-control button does not

work, disconnect the power cord for 20 seconds. Reconnect the
power cord and restart the appliance.

See the “Undetermined Problems” section on page 6-7.

Ta b l e 6-9 Console Port Problems

Symptom FRU or Action

A serial appliance does not
work. For more information
about the console port, see the

“Console Port Serial
Connector” section on
page 1-8.

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1. Verify the following items:

a. The appliance is compatible with the WAVE appliance.

b. The serial port is enabled and is assigned a unique address.

c. The appliance is connected to the correct port (see the

“Hardware Features” section on page 1-2).

2. Check for a failing serial appliance.

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Power-On Self Test (POST)

This section describes the power-on self test (POST) and the POST error codes
and messages. This section contains the following topics:

• POST Overview, page 6-13

• POST Error Codes, page 6-14

POST Overview

When you power up the appliance, it performs a series of tests that check the
operation of components and some of the hardware options installed in the
appliance. This series of tests is called the power-on self-test, or POST.

If the POST finishes without detecting any problems, a single beep sounds, and
the first screen of your operating system or application program appears.

Power-On Self Test (POST)

If the POST detects a problem, more than one beep sounds, and an error message
appears on your screen. See the
more information.

Note If you have a power-up password or administrator password set, you must enter

the password and press Enter when prompted, before POST will continue.

Note A single problem might cause several error messages. When this situation occurs,

you should correct the cause of the first error message. After you correct the cause
of the first error message, the other error messages usually will not occur the next
time that you run the test.

The POST error log contains the three most recent error codes and messages that
the system generated during the POST. The system error log contains all messages
issued during the POST and all system status messages from the service
processor.

You can view the contents of the system error log from the diagnostic programs.

“POST Error Codes” section on page 6-14 for

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Power-On Self Test (POST)

POST Error Codes

The error messages and codes in this section include all messages generated by
the WAVE appliance. Some messages are informational only and do not indicate
any error. A WAVE appliance generates only the codes that are applicable to its
configuration and options.

Caution Customer-replaceable components include the WAVE inline network adapter,

system memory, and hard disk drives. All other components that are not orderable
as spare hardware options can only be replaced by a qualified service technician.
Once you have identified a faulty component, contact the Cisco Technical
Assistance Center (TAC).

Advanced Memory Protection mode: Advanced ECC

Chapter 6 Troubleshooting the System Hardware

Possible Cause: Advanced ECC support is enabled.

Action: None.

Advanced Memory Protection mode: Advanced ECC with hot-add support

Possible Cause: Advanced ECC with Hot-Add support is enabled.

Action: None.

Advanced Memory Protection mode: Online spare with Advanced ECC
...Xxxx MB System memory and xxxx MB memory reserved for Online Spare.

Possible Cause: This message indicates Online Spare Memory is enabled and
indicates the amount of memory reserved for this feature.

Action: None.

Advanced Memory Protection mode: Multi-board mirrored memory with Advanced ECC
...Xxxx MB System memory and xxxx MB memory reserved for Mirroring.

Possible Cause: This message indicates Mirrored Memory is enabled and
indicates the amount of memory reserved for this feature.

Action: None.

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Advanced Memory Protection mode: RAID memory with Advanced ECC
...Xxxx MB System memory and xxxx MB memory reserved for RAID.

Possible Cause: This message indicates RAID Memory is enabled and indicates
the amount of memory reserved for this feature.

Action: None.

An Unexpected Shutdown occurred prior to this power-up

Possible Cause: The WAVE appliance shut down because of an unexpected event
on the previous boot.

Action: Check the System Management Log or OS Event Log for details on the
failure.

Critical Error Occurred Prior to this Power-Up

Power-On Self Test (POST)

Possible Cause: A catastrophic system error, which caused the WAVE appliance
to crash, has been logged.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Fan Solution Not Fully Redundant

Possible Cause: The minimum number of required fans is installed, but some
redundant fans are missing or failed.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Fan Solution Not Sufficient

Possible Cause: The minimum number of required fans is missing or failed.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Fatal DMA Error

Possible Cause: The DMA controller has experienced a critical error that has
caused an NMI.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

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Power-On Self Test (POST)

Fatal Express Port Error

Possible Cause: A PCI Express port has experienced a fatal error that caused an
NMI.

Action: Reseat any loose PCI Express boards. If the problem persists, contact the
Cisco Technical Assistance Center.

Fatal Front Side Bus Error

Possible Cause: The processor front-side bus experienced a fatal error.

Action: Reseat any loose processors. If the problem persists, contact the Cisco
Technical Assistance Center.

Fatal Global Protocol Error

Chapter 6 Troubleshooting the System Hardware

Possible Cause: The system experienced a critical error that caused an NMI.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Fatal Hub Link Error

Possible Cause: The hub link interface has experienced a critical failure that
caused an NMI.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

FATAL ROM ERROR: The System ROM is not Properly Programmed.

Possible Cause: The System ROM is not properly programmed.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Fibre Channel Mezzanine/Balcony Not Supported.

Description: The Fibre Channel adapter is not supported on the WAVE appliance.

Action: Install the supported Fibre Channel adapter.

High Temperature Condition detected by Processor X

Possible Cause: Ambient temperature exceeds recommended levels, fan solution
is insufficient, or fans have failed.

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Action: Adjust the ambient temperature and check fans. If the problem persists,
contact the Cisco Technical Assistance Center.

Illegal Opcode - System Halted

Possible Cause: The WAVE appliance has entered the Illegal Operator Handler
because of an unexpected event. This error is often software-related and does not
necessarily indicate a hardware issue.

Action: Be sure that all software is installed properly. If the problem persists,
contact the Cisco Technical Assistance Center.

iLO Generated NMI

Possible Cause: The iLO controller generated an NMI.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Power-On Self Test (POST)

Internal CPU Check - Processor

Possible Cause: A processor has experienced an internal error.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs
may not be used

Description: Invalid or mixed memory types were detected during POST.

Action: Use only Cisco DIMM pairs when populating memory sockets. See the

“Installing Memory” section on page 4-8. If the problem persists, contact the

Cisco Technical Assistance Center.

Invalid Password - System Halted!

Possible Cause: An invalid password was entered.

Action: Enter a valid password to access the system.

Invalid Password - System Restricted!

Possible Cause: A valid password that does not have permissions to access the
system has been entered.

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Power-On Self Test (POST)

Action: Enter a valid password with the correct permissions.

Memory found on unpopulated Node. — Processor is required to be installed for memory to be used.

Description: The system detects DIMMs, but is unable to use the DIMMs because
a processor is not installed in the corresponding socket.

Action: Be sure the memory is installed correctly. Use only Cisco DIMM pairs
when populating memory sockets. See the

page 4-8. If the problem persists, contact the Cisco Technical Assistance Center.

Mixed processor speeds detected. Please make sure that all processors are the same speed. — System
Halted!

Description: Mixed processor speeds are not supported.

Action: Refer to the WAVE appliance documentation for supported processors. If
the problem persists, contact the Cisco Technical Assistance Center.

“Installing Memory” section on

Network Server Mode Active and No Keyboard Attached

Possible Cause: A keyboard is not connected. An error has not occurred, but a
message is displayed to indicate the keyboard status.

Action: No action is required.

NMI - Button Pressed!

Possible Cause: The NMI button was pressed, initiating a memory dump for crash
dump analysis.

Action: Reboot the WAVE appliance.

NMI - Undetermined Source

Possible Cause: An NMI event has occurred.

Action: Reboot the WAVE appliance.

Node Interleaving disabled - Invalid memory configuration

Description: Each node must have the same memory configuration to enable
interleaving.

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Action: Be sure the memory is installed correctly. Use only Cisco DIMM pairs
when populating memory sockets. See the

page 4-8. If the problem persists, contact the Cisco Technical Assistance Center.

Parity Check 2 - System DIMM Memory

Possible Cause: An uncorrectable error memory event occurred in a memory
DIMM.

Action: Use the DIMM LEDs to identify failed DIMMs and replace the DIMMs.
If the problem persists, contact the Cisco Technical Assistance Center.

PCI Bus Parity Error, PCI Slot x

Possible Cause: A PCI device has generated a parity error on the PCI bus.

Action: For plug-in PCI cards, remove the card. If the problem persists, contact
the Cisco Technical Assistance Center.

Power-On Self Test (POST)

“Installing Memory” section on

Power Fault Detected in Hot-Plug PCI Slot x

Possible Cause: PCI-X Hot Plug expansion slot was not powered up properly.

Action: Reboot the WAVE appliance.

Processor X Unsupported Wattage.

Possible cause: Processor not supported by current WAVE appliance.

Action: Refer to the WAVE appliance documentation for supported processors. If
the problem persists, contact the Cisco Technical Assistance Center.

Redundant ROM Detected - This system contains a valid backup system ROM.

Possible Cause: The system recognizes both the system ROM and redundant
ROM as valid. This is not an error.

Action: None

REDUNDANT ROM ERROR: Backup ROM Invalid. - ......run ROMPAQ to correct error condition.

Possible Cause: The backup system ROM is corrupted. The primary ROM is valid.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

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Power-On Self Test (POST)

REDUNDANT ROM ERROR: Bootblock Invalid. - ...
...contact Your Representative.

Possible Cause: ROM bootblock is corrupt.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM. -...
...run ROMPAQ to correct error condition

Possible Cause: The primary system ROM is corrupt. The system is booting from
the redundant ROM.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Temperature violation detected - system Shutting Down in x seconds

Possible Cause: The system has reached a cautionary temperature level and is
shutting down in X seconds.

Action: Adjust the ambient temperature and check the fans. If the problem
persists, contact the Cisco Technical Assistance Center.

There must be a first DIMM in pair if second DIMM in pair is populated. Second DIMM in pair ignored.

Description: The first DIMM socket in the pair is not populated. The second
DIMM in the pair is not recognized or used.

Action: Be sure the memory is installed correctly. Use only Cisco DIMM pairs
when populating memory sockets. See the

“Installing Memory” section on

page 4-8. If the problem persists, contact the Cisco Technical Assistance Center.

This system only supports 667 MHz Front Side Bus Speed Processors. One or more 800 MHz Front Side Bus
Speed Processors have been initialized at 667 MHz. System Halted!

Possible cause: One or more 800-MHz front side bus speed processors have been
initialized at 667-MHz.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

Unsupported DIMM(s) found in system. - DIMM(s) may not be used

Description: Unsupported memory types found in system.

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Power-On Self Test (POST)

Action: Be sure the memory is installed correctly. Use only Cisco DIMM pairs
when populating memory sockets. See the

page 4-8. If the problem persists, contact the Cisco Technical Assistance Center.

Unsupported PCI Card Detected Remove PCI Card from Slot

Possible cause: The PCI card installed in the slot referenced in the message is
strictly not supported on this system.

Action: Remove the card from the slot reported in the message.

Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted.

Possible Cause: Processor and/or processor stepping is not supported by the
current system ROM.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

“Installing Memory” section on

WARNING: A Type 2 Header PCI Device Has Been Detected...
The BIOS will not configure this card. It must be configured properly by the OS or driver.

Possible Cause: Only Type 0 and Type 1 Header PCI Devices are configured by
the system ROM. The device will not work unless the OS or device driver properly
configure the card. Typically this message only occurs when PCI cards with a PCI
to PCMCIA bridge are installed.

Action: Check the installation of any PCI devices. If the problem persists, contact
the Cisco Technical Assistance Center.

WARNING - Mixed Stepping Processors were detected. System cannot proceed.

Possible cause: One or more 800-MHz front side bus speed processors have been
initialized at 667-MHz.

Action: If the problem persists, contact the Cisco Technical Assistance Center.

301-Keyboard Error

Possible Cause: Keyboard failure occurred.

Action: To correct this failure, follow these steps:

Step 1 Power down the WAVE appliance, and then reconnect the keyboard.

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Power-On Self Test (POST)

Step 2 Be sure no keys are depressed or stuck.

Step 3 If the failure reoccurs, replace the keyboard.

301-Keyboard Error or Test Fixture Installed

Possible Cause: Keyboard failure occurred.

Action: To correct this failure, follow these steps:

Step 1 Power down the WAVE appliance, and then reconnect the keyboard.

Step 2 Be sure no keys are depressed or stuck.

Step 3 If the failure reoccurs, replace the keyboard.

Chapter 6 Troubleshooting the System Hardware

303-Keyboard Controller Error

Possible Cause: System board, keyboard, or mouse controller failure occurred.

Action: To correct this failure, follow these steps:

Step 1 Be sure the keyboard and mouse are connected.

Caution Only authorized technicians should attempt to remove the system board. If you

believe the system board requires replacement, contact your support
representative before proceeding.

Step 2 2. If the problem persists, contact the Cisco Technical Assistance Center.

304-Keyboard or System Unit Error

Possible Cause: Keyboard, keyboard cable, mouse controller, or system board
failure.

Action: To correct this failure, follow these steps:

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Step 1 Be sure the keyboard and mouse are connected.

Caution Only authorized technicians should attempt to remove the system board. If you

believe the system board requires replacement, contact your support
representative before proceeding.

Step 2 If the problem persists, contact the Cisco Technical Assistance Center.

Power-On Self Test (POST)

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Chapter 6 Troubleshooting the System Hardware

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WAVE-574 Hardware Specifications

This appendix provides hardware specifications for the WAVE-574 appliance. It
contains the following sections:

• Appliance Specifications, page A-1

• Adapter Specifications, page A-4

Appliance Specifications

Table A-1 provides a summary of the features and specifications of the

WAVE-574.

APPENDIX

A

Ta b l e A-1 WAVE-574 Features and Specifications

Specification Description

Microprocessor • 1 Intel Xeon Quad-Core Processor X3220, or

1 Intel Core 2 Quad Processor Q9400

• 2.4 GHz

• 8 MB Level 2 cache

• 1066-MHz front-side bus (FSB)

Memory • 3 GB (optionally 6 GB) ECC DDR2 SDRAM

Drives standard • DVD-ROM/CD-RW combination drive

• RAID-1 array with two 500-GB SATA hard disk drives

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Appendix A WAVE-574 Hardware Specifications

Appliance Specifications

Table A-1 WAVE-574 Features and Specifications (continued)

Specification Description

Fans • 4 dual-rotor fans

Expansion slots • 2 PCI Express ×8 (1 @ ×8, 1 @ ×1 speed)

Size • Height: 4.32 cm (1.70 in.)

• Depth: 68.20 cm (26.85 in.)

• Width: 44.80 cm (17.64 in.)

Weight 11.79 kg (26.0 lb) to 15.20 kg (33.50 lb) depending upon configuration

Electrical Input
Requirements

1

• Range Line Voltage: 90 to 132 VAC, 180 to 264 VAC

• Rated Input Current: 6 A (at 100 VAC), 3 A (at 200 VAC)

• Rated Input Frequency: 47 to 63 Hz

• Rated Input Power: 486 W (at 100 VAC), 479 W (at 200 VAC)

BTU Rating • 1836 BTU/hr (100 VAC)

• 1706 BTU/hr (200 VAC)

Power supply output • Rated steady-state power:

–

400 W (100 VAC)

–

400 W (200 VAC)

• Maximum peak power:

–

400 W (100 VAC)

–

400 W (200 VAC)

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Appendix A WAVE-574 Hardware Specifications

Table A-1 WAVE-574 Features and Specifications (continued)

Specification Description

Acoustic noise

Environment • Air temperature:

2

• Idle:

–

L

–6.30 B

WA d

–

L

–52.07 dB

pAm

• Operating:

–

L

–6.38 B

WA d

–

L

–52.77 dB

pAm

–

Operating3: 10 to 35 °C (50 to 95 °F)

–

Non-operating: –30 to 60 °C (–22 to 140 °F)

Appliance Specifications

• Maximum rate of temperature change:

–

Operating4, 5: 10 °C/hr (18 °F/hr)

–

Non-operating: 20 °C/hr (36 °F/hr)

• Humidity:

–

Operating: 10% to 90%

–

Nonoperating: 5% to 95%

• Maximum wet bulb temperature (noncondensing):

–

Operating: 28 °C (82.4 °F)

–

Nonoperating: 38.7 °C (101.7 °F)

• Altitude:

–

Operating: 3,050 m (10,000 ft)

–

Nonoperating: 9144 m (30,000 ft)

• Maximum rate of altitude change:

–

Operating: 457 m/min (1,500 ft/min)

–

Nonoperating: 457 m/min (1,500 ft/min)

1. The limits apply when operated in an ambient environment temperature of +23.0°C ± 2° (+73.4°F ± 2°).

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Appendix A WAVE-574 Hardware Specifications

Adapter Specifications

2. Average A-Weighted sound power levels (LWAd) and average bystander position A-Weighted sound pressure levels (LpAm)
in a 23°C ambient environment, measured in accordance with ISO 7779 (ECMA 74) and declared in accordance with ISO
9296 (ECMA 109). Acoustic noise levels are maximum measurements with four fans installed.

3. All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 2000 m (6500 ft)
is applicable. No direct sunlight allowed.

4. The type and number of options installed can limit the upper limit.

5. System performance may be reduced if operating with a fan fault above 30ºC (86ºF).

Adapter Specifications

Table A-2 describes the inline network adapter technical and general

specifications.

Ta b l e A-2 Inline Network Adapter Specifications

Specification Description

Copper Gigabit Ethernet Specifications

IEEE standard Gigabit Ethernet, 1000BASE-T

Fast Ethernet, 100BASE-T

Ethernet, 10BASE-T

Full duplex and half duplex Supports both half-duplex and full-duplex operation in all operating

speeds

Autonegotiation Autonegotiates between full-duplex and half-duplex operations and

between 1000-Mbps, 100-Mbps, and 10-Mbps speeds

Data transfer rate 1000-Mbps, 100-Mbps, and 10-Mbps speeds per port in half-duplex

mode

2000-Mbps, 200-Mbps, and 20-Mbps speeds per port in full-duplex
mode

Ports 4-Port Inline Adapter: 4 × RJ-45 socket connectors

2-Port Inline Adapter: 2 × RJ-45 socket connectors

General Technical Specifications

Interface standard PCI-Express Base Specification Revision 1.0

Size PCI Short add in card: 6.6 × 4.4 in. (167.6 × 111.2 mm)

PCI Express card type ×4

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Table A-2 Inline Network Adapter Specifications (continued)

Specification Description

PCI Express connector Gold Finger: ×4

PCI voltage +3.3 V ±9%

+12 V ±8%

Weight 6.4 oz (180.0 g)

Operating humidity 0 to 90%, noncondensing

Operating temperature 50 to 95 °F (10 to 35 °C)

Storage temperature –4 to 149 °F (–20 to 65 °C)

Adapter Specifications

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Adapter Specifications

Appendix A WAVE-574 Hardware Specifications

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