Cisco 3905, Unified SIP Phone 3905 Administration Manual

Page 1

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

First Published: January 01, 2012

Last Modified: January 29, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Page 2

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Page 3

CONTENTS

Preface

CHAPTER 1

Preface xi

Overview xi

Audience xi

Organization xi

Related Topics

Cisco Unified IP Communications Product Interactions, on page 21

Phone Startup Process, on page 25

TFTP allows you to transfer files over the network.

On the Cisco Unified IP Phone, TFTP enables you to obtain a configuration file specific to the phone type.

UDP is a connectionless messaging protocol for delivery of data packets.

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone.

For more information, go to the “Cisco TFTP” chapter in the Cisco Unified Communications Manager System Guide.

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.

Cisco Unified SIP Phone 3905 Supported Features

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones.

Related Topics

Cisco Unified IP Phone Settings, on page 35

Features, Templates, Services, and Users, on page 47

Troubleshooting and Maintenance, on page 79

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 25

Cisco Unified IP Phone

Telephony Feature Administration

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces, among other tasks. See the “Telephony Features” section in this document and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, see the Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Related Topics

Available telephony features, on page 47

Telephony Feature Administration

Cisco Unified IP Phone Network Parameters

You configure parameters such as DHCP, TFTP, and IP settings on the phone itself. For more information about configuring settings and viewing statistics from the phone, see Cisco Unified IP Phone Settings, on

page 35.

Information for End Users

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone 3905 web site:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_series_home.html

From this site, you can view various user documentation.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features - including those specific to your company or network - and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see Internal Support Web Site, on page 97

Cisco Unified IP Phone Security Features

The following table shows where you can find information about security in this and other documents.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 26

Supported Security Features

Table 2: Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics

Cisco Unified IP Phone

ReferenceTopic

Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones

Phone

Security and phone configuration files

Disabling access to a phone web pages

Troubleshooting

Resetting or restoring the phone

See the Troubleshooting Guide for Cisco Unified

Communications Manager

See the Supported Security Features, on page 12Security features supported on the Cisco Unified IP

See the Phone Startup Process, on page 25Security and the phone startup process

See the Cisco Unified Communications Manager Phone

Addition Methods, on page 26

See the Disable and Enable Web Page Access, on page

See the Troubleshooting and Maintenance, on

•

page 79

See the Troubleshooting Guide for Cisco Unified

•

Communications Manager

See the Cisco Unified IP Phone Reset or Restore, on

page 92

802.1X Authentication for Cisco Unified IP Phones

Supported Security Features

The following table provides an overview of the security features that the Cisco Unified SIP Phone 3905 support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see the Cisco Unified Communications Manager Security Guide.

Table 3: Overview of Security Features

Optional disabling of the web server functionality for a phone

See these sections:

802.1X authentication, on page 13

•

Troubleshooting and Maintenance, on page 79

•

DescriptionFeature

You can prevent access to a phone web page, which displays a variety of operational statistics for the phone.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 27

Cisco Unified IP Phone

802.1X authentication

DescriptionFeature

802.1X Authentication

Voice Quality Metrics

MOS LQK

Max MOS LQK

The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See the 802.1X authentication, on page

13 for more information.

Objective estimate of the Mean Opinion Score (MOS) for Listening Quality (LQK) that ranks audio quality from 5 (excellent) to 1 (bad). This score is based on audible-concealment events due to a frame loss in the preceding 8 seconds of the voice stream.

Note

The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses.

Average MOS LQK score for the entire voice stream.Avg MOS LQK

Lowest MOS LQK score from the start of the voice stream.Min MOS LQK

Baseline or highest MOS LQK score from the start of the voice stream.

The following codecs provide the corresponding maximum MOS LQK scores under normal conditions with no frame loss:

G.711: 4.5

•

G.728: 3.9

•

MOS LQK Version

802.1X authentication

The Cisco Unified IP Phones support 802.1X authentication.

Overview

Cisco Unified IP Phones and Cisco Catalyst switches traditionally use Cisco Discovery Protocol (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. CDP does not identify locally attached workstations. Cisco Unified IP Phones provide an EAPOL pass-through mechanism. This mechanism allows a workstation attached to the Cisco Unified IP Phone to pass EAPOL messages to the 802.1X authenticator at the LAN switch. The pass-through mechanism ensures that the IP phone does not act as the LAN switch to authenticate a data endpoint before accessing the network.

Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained. To avoid compromising network integrity, the IP phone sends

G729A/AB: 3.7

•

Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 28

802.1X authentication

an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.

Cisco Unified IP Phones also contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

Cisco Unified IP Phone: The phone acts as the 802.1X supplicant, which initiates the request to access

•

the network.

Cisco Secure Access Control Server (ACS) (or other third-party authentication server): The authentication

•

server and the phone must both be configured with a shared secret that authenticates the phone.

Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as

•

the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.

Cisco Unified IP Phone

Best Practices-Requirements and Recommendations

Enable 802.1X Authentication: If you want to use the 802.1X standard to authenticate Cisco Unified IP

•

Phones, be sure that you have properly configured the other components before enabling it on the phone.

Configure PC Port: The 802.1X standard does not take into account the use of VLANs and thus

•

recommends that only a single device should be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone’s PC port.

Enabled: If you are using a switch that supports multi-domain authentication, you can enable the

◦

PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Disabled: If the switch does not support multiple 802.1X-compliant devices on the same port, you

◦

should disable the PC Port when 802.1X authentication is enabled. If you do not disable this port and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC.

Configure Voice VLAN: Because the 802.1X standard does not account for VLANs, you

◦

should configure this setting based on the switch support.

Enabled: If you are using a switch that supports multi-domain authentication, you can continue to

◦

use the voice VLAN.

Disabled: If the switch does not support multi-domain authentication, disable the Voice VLAN

◦

and consider assigning the port to the native VLAN.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 29

Cisco Unified IP Phone

Cisco Unified IP Phones Deployment

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, go to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.

Cisco Unified IP Phones Setup in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

Auto-registration - Not supported if Cisco Unified Communications Manager is operating in mixed

•

mode.

Cisco Unified Communications Manager Administration

•

Bulk Administration Tool (BAT)

•

BAT and the Tool for Auto-Registered Phones Support (TAPS)

•

For general information about configuring phones in Cisco Unified Communications Manager, refer to the following documentation:

• “Cisco Unified IP Phones” chapter in Cisco Unified Communications Manager System Guide

• “Cisco Unified IP Phone Configuration” chapter in Cisco Unified Communications Manager

Administration Guide

• “Autoregistration Configuration” chapter in Cisco Unified Communications Manager Administration

Guide

Related Topics

Cisco Unified Communications Manager Phone Addition Methods, on page 26

Set up Cisco Unified SIP Phone 3905 in Cisco Unified Communications Manager

The following list provides an overview and checklist of configuration tasks for the Cisco Unified SIP Phone 3905 in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Procedure

Step 1

Gather the following information about the phone:

Phone Model

•

MAC address

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 30

Cisco Unified IP Phones Setup in Cisco Unified Communications Manager

Physical location of the phone

•

Name or user ID of phone user

•

Device pool

•

Partition, calling search space, and location information

•

Associated directory number (DN) to assign to the phone

•

Cisco Unified Communications Manager user to associate with the phone

•

The information provides a list of configuration requirements for setting up phones and identifies preliminary configuration that you need to perform before configuring individual phones.

For more information, see the Cisco Unified IP Phones chapter in the Cisco Unified Communications Manager System Guide and the Available telephony features, on page 47.

Cisco Unified IP Phone

Step 2

Step 3

Step 4

Step 5

Verify that you have sufficient unit licenses for your phone. For more information, go to the License Unit Report chapter in the Cisco Unified Communications Manager Administration Guide.

Add and configure the phone by completing the required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool. The device with its default settings gets added to the Cisco Unified Communications Manager database.

For more information, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

For information about Product Specific Configuration fields, refer to ? Button Help in the Phone Configuration window.

Note

If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, go to the User/Phone Add Configuration chapter in the Cisco Unified

Communications Manager Administration Guide

Add and configure directory numbers (line) on the phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for

example, directory number and presence group. For more information, go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide and see Available telephony features, on page 47.

Add user information by configuring required fields. Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note

Assign a password (for User Options web pages) and PIN.

Adds user information to the global directory for Cisco Unified Communications Manager.

For more information, go to the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide and see Add Users to Cisco Unified Communications Manager, on page 53.

Note

If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, go to the User/Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide.

Step 6

Associate a user to a user group. This step assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

Note

In order for end users to access Cisco Unified CM User Options, you must add users to the standard Cisco CCM End Users group.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 31

Cisco Unified IP Phone

Cisco Unified IP Phones Installation

Refer to the following sections in the Cisco Unified Communications Manager Administration Guide:

End User Configuration Settings section in the End User Configuration chapter.

•

Adding Users to a User Group section in the User Group Configuration chapter.

•

Step 7

(Optional) Associate a user with a phone. Provides users with control over their phone such a forwarding calls or services.

Note

Some phones, such as those in conference rooms, do not have an associated

user. For more information, go to the Associating Devices to an End User section in the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Cisco Unified IP Phones Installation

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the location of the user.

Note

Upgrade the phone with the current firmware image before you install the phone. For information about upgrading, refer to the Readme file for your phone, located at:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900serhttp://tools.cisco.com/support/downloads/go/ Redirect.x?mdfid=278875240

For instructions on upgrading the firmware, see the Release Notes, located at: http://www.cisco.com/en/

US/products/ps7193/prod_release_notes_list.html

After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Install Cisco Unified SIP Phone 3905

The following list provides an overview and checklist of installation tasks for the Cisco Unified SIP Phone

3905. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Procedure

Step 1

Choose the power source for the phone:

Power over Ethernet (PoE)

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 32

Terminology Differences

Determines how the phone receives power. For more information, see the Cisco Unified IP Phone Power, on

page 23

External power supply

•

Cisco Unified IP Phone

Step 2

Step 3

Step 4

Step 5

Assemble the phone, adjust phone placement, and connect the network cable. This step locates and installs the phone in the network. For more information, see Install Cisco Unified IP

Phone, on page 33 and Footstand, on page 5.

Monitor the phone startup process. This step associates directory numbers to the phone and verifies that phone is configured properly. For more information, see the Phone Startup Verification, on page 34.

If you are configuring the network settings on the phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP - Verify that DHCP is enabled. You can set an alternate TFTP by entering the IP address

•

for the TFTP.

Note

Without DHCP - Verify that DHCP is disabled. You must then configure the IP address, subnet mask,

•

TFTP server, and default router locally.

For more information, see the Network Settings Without DHCP, on page 34 and Configuration Menus, on

page 35.

Set up security on the phone. This step provides protection against data tampering threats and identity theft of phones. For more information, see the Security Configuration Menu, on page 44.

Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Step 6

Step 7

Make calls with the Cisco Unified IP Phone. This step verifies that the phone and features work correctly. For more information, see Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager 9.0 (SIP).

Provide information to end users about how to use their phones and how to configure their phone options. This step ensures that users have adequate information to successfully use their Cisco Unified IP Phones. For more information, see Internal Support Web Site, on page 97

Terminology Differences

The following table highlights some of the important differences in terminology that is used in these documents:

Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager 9.0(SIP)

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 9.0

•

(SIP)

Cisco Unified Communications Manager Administration Guide

•

Cisco Unified Communications Manager System Guide

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 33

Cisco Unified IP Phone

Terminology Differences

Administration and System GuidesUser Guide

cBargeAuto Barge

Message Indicators

Message Waiting Indicator (MWI) or Message Waiting Lamp

Voice Messaging SystemVoicemail System

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 34

Terminology Differences

Cisco Unified IP Phone

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 35

CHAPTER 2

Cisco Unified IP Phone and Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified SIP Phone 3905 and Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/partner/products/sw/voicesw/index.htmlhttp://www.cisco.com/en/US/products/ sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics:

Cisco Unified IP Communications Product Interactions, page 21

•

Cisco Unified IP Phone Power, page 23

•

Configuration Files, page 25

•

Phone Startup Process, page 25

•

Cisco Unified Communications Manager Phone Addition Methods, page 26

•

MAC Address for Cisco Unified IP Phone Determination, page 29

•

Cisco Unified IP Communications Product Interactions

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

Cisco Unified IP Phone and Cisco Unified Communications Manager Interaction

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 36

Cisco Unified SIP Phone 3905 and VLAN Interaction

traditional PBX functionality with the corporate IP network. Cisco Unified Communications Manager manages the components of the IP telephony system - the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Unified Communications Manager also provides:

Firmware for phones

•

Configuration file via TFTP service

•

Phone registration

•

Call preservation, so that a media session continues if signaling is lost between the primary

•

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, see the “Cisco Unified IP Phone Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.

Cisco Unified IP Phone and Your Network

Note

If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://

tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Note

For more information, see the “Software Upgrades” chapter in the Cisco Unified Communications Operating System Administration Guide.

Related Topics

Security Configuration Menu, on page 44

Available telephony features, on page 47

Cisco Unified SIP Phone 3905 and VLAN Interaction

The Cisco Unified SIP Phone 3905 has an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

The current VLANs might be configured on an IP subnet basis. However, additional IP addresses might

•

not be available to assign the phone to the same subnet as other devices connected to the same port.

Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP traffic.

•

Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

•

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 37

Cisco Unified IP Phone and Your Network

Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)

•

Data traffic to and from the PC connected to the switch through the access port of the IP phone (native

•

VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

Phone Startup Process, on page 25

Configuration Menus, on page 35

Cisco Unified IP Phone Power

The Cisco Unified SIP Phone 3905 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

Power Guidelines

The following table provides guidelines for powering the Cisco Unified SIP Phone 3905.

Table 4: Guidelines for Powering the Cisco Unified SIP Phone 3905

External power: Provided through the Cisco Unified SIP Phone 3905 Power Adapter.

GuidelinesPower Type

The Cisco Unified SIP Phone 3905 uses the Cisco Unified SIP Phone 3905 Power Adapter.

External power: Provided through the Cisco Unified IP Phone Power Injector.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

Page 38

Power Outage

Cisco Unified IP Phone and Your Network

GuidelinesPower Type

Power Outage

PoE power: Provided by a switch through the Ethernet cable attached to the phone.

External power: Provided through inline power patch panel WS-PWR-PANEL

Your access to emergency service through the phone requires the phone to receive power. If an interruption in the power supply occurs, Service and Emergency Calling Service dialing do not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before you can use the Service or Emergency Calling Service dialing.

The Cisco Unified SIP Phone 3905 supports IEEE 802.3af Class 1 power

•

on signal pairs and spare pairs.

To ensure uninterruptible operation of the phone, make sure that the

•

switch has a backup power supply.

Make sure that the CatOS or IOS version running on your switch supports

•

your intended phone deployment. Refer to the documentation for your switch for operating system version information.

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified SIP Phone 3905.

Additional Information About Power

The documents in the following table provide more information on the following topics:

Cisco switches that work with Cisco Unified IP Phones

•

Cisco IOS releases that support bidirectional power negotiation

•

Other requirements and restrictions about power

•

Cisco Unified IP Phone Power Injector

PoE Solutions

Cisco Catalyst Switches

Integrated Service Routers

Cisco IOS Software

URLDocument topics

http://www.cisco.com/en/US/products/ps6951/index.html

http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/ index.html

http://www.cisco.com/en/US/products/hw/switches/index.html

http://www.cisco.com/en/US/products/hw/routers/index.html

http://www.cisco.com/en/US/products/sw/iosswrel/products_ ios_cisco_ios_software_category_home.html

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 39

Cisco Unified IP Phone and Your Network

Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone configuration file.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files.

If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For more information, see the “Configuring Encrypted Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when the following conditions exist:

Configuration Files

You have enabled auto-registration in Cisco Unified Communications Manager

•

The phone has not been added to the Cisco Unified Communications Manager database

•

The phone is registering for the first time

•

If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected.

For more information on phone configuration settings, see the “Cisco Unified IP Phone Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.

Phone Startup Process

When connecting to the VoIP network, the Cisco Unified SIP Phone 3905 go through a standard startup process that is described in the following table. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone.

Procedure

Step 1

Obtain power from the Switch. If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone. For more information, see Cisco Unified Communications Manager Phone Addition Methods, on page 26 and Startup Problems, on page 79.

Step 2

Step 3

Configure the VLAN. If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address. For more information, see Configuration Menus, on page 35 and Startup Problems, on page 79.

Obtain an IP Address. If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 40

Cisco Unified Communications Manager Phone Addition Methods

For more information, see Configuration Menus, on page 35 and Startup Problems, on page 79.

Cisco Unified IP Phone and Your Network

Step 4

Step 5

Step 6

Step 7

Access a TFTP Server. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note

For more information, see Configuration Menus, on page 35 and Startup Problems, on page 79.

Request the Configuration File. The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone. For more information, see Cisco Unified Communications Manager Phone Addition Methods, on page 26 and Startup Problems, on page 79.

Load the Stored Phone Image. The Cisco Unified IP Phone has nonvolatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware. For more information, see Startup Problems, on page 79.

Contact Cisco Unified Communications Manager. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list. If the phone was manually added to the database, Cisco Unified Communications Manager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco Unified Communications Manager, the phone attempts to auto-register itself in the Cisco Unified Communications Manager database.

For more information, see Startup Problems, on page 79.

You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

Cisco Unified Communications Manager Phone Addition Methods

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact phone registration. For more information on licensing, see the “Licenses for Phones” section in the Cisco Unified Communications Manager System Guide.

The following table provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 41

Cisco Unified IP Phone and Your Network

Table 5: Methods for Adding Phones to the Cisco Unified Communications Manager Database

Autoregistration Phone Addition

Method

Address?

NoAuto-registration

NoAuto-registration with

TAPS

Communications Manager Administration

Autoregistration Phone Addition

By enabling auto-registration before you begin installing phones, you can:

NotesRequires MAC

Results in automatic assignment of directory numbers

•

Not available when security or encryption is enabled.

•

Requires auto-registration and the Bulk Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration

Requires phones to be added individuallyYesUsing the Cisco Unified

Allows for simultaneous registration of multiple phonesYesUsing BAT

Note

Add phones without first gathering MAC addresses from the phones.

•

Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database

•

when you physically connect the phone to your IP telephony network. During auto-registration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.

Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings,

•

such as the directory numbers, from Cisco Unified Communications Manager.

Move auto-registered phones to new locations and assign them to different device pools without affecting

•

their directory numbers.

Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone. For information about enabling auto-registration, see the “Enabling Auto-Registration” section in the Cisco Unified Communications Manager Administration Guide.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 42

Autoregistration and TAPS Phone Addition

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones.

Cisco Unified IP Phone and Your Network

Note

Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

To implement TAPS, you or the end user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Unified CM) for TAPS to function.

For more information, see the “Bulk Administration” chapter in Cisco Unified Communications Manager Administration Guide.

Cisco Unified Communications Manager Administration Phone Addition

You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, go to the “Cisco Unified Communications Manager Overview” chapter in the Cisco Unified Communications Manager System Guide.

Related Topics

MAC Address for Cisco Unified IP Phone Determination, on page 29

Add Phones using BAT Phone Template

The Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch operations, including registration, on multiple phones.

To add phones by using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC address for each phone.

For detailed instructions about adding phones using the Bulk Administration menu, see the Cisco Unified Communications Manager Bulk Administration Guide, chapter “ Inserting Phones”.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 43

Cisco Unified IP Phone and Your Network

Procedure

MAC Address for Cisco Unified IP Phone Determination

Step 1 Step 2 Step 3 Step 4

Step 5 Step 6

From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone Template.

Click Add New.

Choose a Phone Type and click Next.

Enter the details of phone specific parameters like Device Pool, Phone Button Template, and Device Security Profile.

Click Save.

From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an existing BAT phone template.

Related Topics

MAC Address for Cisco Unified IP Phone Determination, on page 29

MAC Address for Cisco Unified IP Phone Determination

Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone's MAC address in these ways:

From the phone, press Applications, select Phone Information and look at the MAC Address field.

•

Look at the MAC label on the back of the phone.

•

Display the web page for the phone and click the Device Information hyperlink.

•

Related Topics

Access Phone Web Page, on page 64

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 44

MAC Address for Cisco Unified IP Phone Determination

Cisco Unified IP Phone and Your Network

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 45

CHAPTER 3

Cisco Unified IP Phone Installation

This chapter helps you install the Cisco Unified IP Phone on an IP telephony network.

Note

Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see Cisco Unified IP

Phone and Your Network, on page 21

Before You Begin, page 31

•

Cisco Unified SIP Phone 3905 Components, page 32

•

Install Cisco Unified IP Phone, page 33

•

Phone Startup Verification, page 34

•

Network Settings Without DHCP, page 34

•

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

Working Voice over IP (VoIP) Network:

•

VoIP configured on your Cisco routers and gateways

•

Cisco Unified Communications Manager installed in your network and configured to handle call

•

processing

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 46

Cisco Unified Communications Manager

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide.

You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones.

In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding and voice messaging system options.

Cisco Unified IP Phone Installation

Related Topics

Cisco Unified Communications Manager Phone Addition Methods, on page 26

Available telephony features, on page 47

Add Users to Cisco Unified Communications Manager, on page 53

Cisco Unified SIP Phone 3905 Components

The Cisco Unified SIP Phone 3905 includes components on the phone and accessories for the phone.

Network and Access Ports

The back of the Cisco Unified SIP Phone 3905 includes these ports:

Network port: Labeled Network.

•

Access port: Labeled Computer.

•

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

Use the network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the Cisco Unified

Communications Manager Phone Addition Methods, on page 26 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 47

Cisco Unified IP Phone Installation

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

Disable Speakerphone

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration.

Procedure

Disable Speakerphone

Step 1 Step 2 Step 3

Access Cisco Unified Communications Manager Administration.

Choose Device > Phone and locate the phone you want to modify.

In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Install Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. For more information on back connections for a Cisco Unified SIP Phone 3905, see Phone Connections, on page 4.

To install a Cisco Unified IP Phone, perform the tasks described in the following list.

Procedure

Step 1 Step 2

Step 3

Connect the handset to the Handset port.

Connect the power supply to the Cisco DC Adapter port. See the Cisco Unified Communications Manager

Phone Addition Methods, on page 26 for guidelines.

Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified SIP Phone 3905. Each Cisco Unified IP Phone ships with one Ethernet cable in the box. You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections. See the Network and Access Ports, on page 32 for guidelines.

Step 4

Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled Computer. You can connect another network device later if you do not connect one now. You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections. See the Network and Access Ports, on page 32 for guidelines.

Related Topics

Footstand, on page 5

Phone Startup Verification, on page 34

Network Settings Without DHCP, on page 34

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 48

Wall mount

You can mount the Cisco Unified SIP Phone 3905 on the wall by using a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the Cisco Unified SIP Phone 3905. For information on installing the wall mount kit for Cisco Unified SIP Phone 3905, see Items Required for Wall Mount, on page 111.

Phone Startup Verification

The LEDs on the MWI on the phone light up during bootup. Upon successful completion of the bootup process, the LEDs turn off, and the phone is ready for calls. If the phone successfully boots up, it has started up properly. If the phone does not start up properly, the user receives a notification on the phone screen. For more information, see the Startup Problems, on page 79.

Cisco Unified IP Phone Installation

Network Settings Without DHCP

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

IP address

•

IP subnet information

•

Default Router

•

TFTP server IP address

•

Collect this information and see the instructions in Cisco Unified IP Phone Settings, on page 35.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 49

Cisco Unified IP Phone Settings

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified CM Administration.

This chapter includes the following topics:

Configuration Menus, page 35

•

Network Setup Menu, page 37

•

IPv4 Setup Menu Options, page 41

•

Security Configuration Menu, page 44

•

Configuration Menus

CHAPTER 4

The Cisco Unified IP Phone includes the following configuration menus:

Network Setup: Provides options for viewing and making a variety of network settings.

•

IPv4 Configuration: A sub-menu of the Network Setup menu, the IPv4 menu items provide additional

•

network options for viewing and setting.

Before you can change option settings on the Network Setup menu, you must unlock options for editing.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified CM Administration Phone Configuration window.

Display Configuration Menu

To display a configuration menu, perform the following steps.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 50

Password Protection

Cisco Unified IP Phone Settings

Note

Step 1 Step 2 Step 3

Step 4

You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified CM Administration Phone Configuration window. The Settings Access field accepts these values:

Enabled: Allows access to the Settings menu.

•

Disabled: Prevents access to the Settings menu.

•

Restricted: Allows access to the User Preferences menu and allows volume changes to be saved.

•

Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrator Settings menu, check the Settings Access field.

Procedure

Press Applications.

Select Admin Settings.

Enter the password and then press Select. The Admin Settings password is configured in the Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified CM Administration.

Note

Users can access the Admin Settings without entering a password when the Local Phone Unlock Password parameter is not configured

Perform one of these actions to display the desired menu:

Use the navigation bar to select the desired menu and then press Select.

•

Use the keypad on the phone to enter the number that corresponds to the menu.

•

Step 5 Step 6

To display a submenu repeat Step 4.

To exit a menu, press Back .

Related Topics

Password Protection, on page 36

Value Input Guidelines, on page 37

Network Setup Menu, on page 37

IPv4 Setup Menu Options, on page 41

Password Protection

You can apply a password to the phone so that no changes can be made to the administrative options on the phone without password entry on the Administrator Settings phone screen.

Apply Phone Password

To apply a password to the phone, perform these steps:

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 51

Cisco Unified IP Phone Settings

Procedure

Value Input Guidelines

Step 1

Step 2 Step 3

In Cisco Unified Communications Manager Administration, navigate to the Common Phone Profile Configuration window using Device > Device Settings > Common Phone Profile.

Enter a password in the Local Phone Unlock Password option.

Apply the password to the common phone profile that the phone uses.

Value Input Guidelines

When you edit the value of an option setting, follow these guidelines:

Use the keys on the keypad to enter numbers and letters.

•

To enter letters by using the keypad, use a corresponding number key. Press the key one or more times

•

to display a particular letter. For example, press the 2 key once for a, twice quickly for b, and three times quickly for c. After you pause, the cursor automatically advances to allow you to enter the next letter.

To enter a period (for example, in an IP address), press*on the keypad.

•

Press the up arrow on the navigation bar to move the cursor to the left most character, and press the

•

down arrow on the navigation bar to move the cursor to the right most character.

Press Hold/Resume if you make a mistake. This button deletes the character to the left of the cursor.

•

Press Back before pressing Select to discard any changes that you have made.

•

The edited values will take effect after you go back to the parent menu and confirm to save the changes.

•

Related Topics

Display Configuration Menu, on page 35

Password Protection, on page 36

Network Setup Menu, on page 37

Network Setup Menu

The Network Setup menu provides options for viewing and making a variety of network settings. The following table describes these options and, where applicable, explains how to change them.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 52

Network Setup Menu

Cisco Unified IP Phone Settings

Table 6: Network Setup Menu Options

To ChangeDescriptionOption

IPv4

MAC Address

Host Name

Domain Name

Operational VLAN ID

In the IPv4 Setup submenu, you can do the following:

Enable or disable the phone to use the IP

•

address that is assign by the DHCP server.

Manually set the IP Address, Subnet Mask,

•

Default Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to IPv4 Setup Menu Options.

the phone

to the phone.

Name of the Domain Name System (DNS) domain in which the phone resides.

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option defaults to a VLAN ID of 4095.

Scroll to IPv4 Setup and press Select.

Display only - Cannot configure.Unique Media Access Control (MAC) address of

Display only - Cannot configure.Unique host name that the DHCP server assigned

See Set Domain Name Field,

on page 40.

Display only - Cannot configure.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

Admin. VLAN ID

PC VLAN

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

Allows the phone to interoperate with 3rd party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

See Set Admin VLAN ID Field,

on page 40.

See Set PC VLAN Field, on

page 40.

Page 53

Cisco Unified IP Phone Settings

Network Setup Menu

To ChangeDescriptionOption

SW Port Setup

PC Port Setup

Speed and duplex of the network port. Valid values:

Auto Negotiate

•

100 Half: 100-BaseT/half duplex

•

100 Full: 100-BaseT/full duplex

•

10 Half: 10-BaseT/half duplex

•

10 Full: 10-BaseT/full duplex

•

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

Speed and duplex of the access port. Valid values:

Auto Negotiate

•

100 Half: 100-BaseT/half duplex

•

100 Full: 100-BaseT/full duplex

•

See Set SW Port Setup Field,

on page 40.

See Set PC Port Setup Field, on

page 41.

10 Half: 10-BaseT/half duplex

•

10 Full: 10-BaseT/full duplex

•

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

Related Topics

Display Configuration Menu, on page 35

Value Input Guidelines, on page 37

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 54

Set Domain Name Field

Procedure

Cisco Unified IP Phone Settings

Step 1 Step 2 Step 3

Set the DHCP Enabled option to No.

Scroll to the Domain Name option, press Select, and then enter a new domain name.

Press Select to confirm.

Set Admin VLAN ID Field

Procedure

Step 1 Step 2

Scroll to the Admin. VLAN ID option, press Select, and then enter a new Admin VLAN setting.

Press Select to confirm.

Set PC VLAN Field

Procedure

Step 1 Step 2 Step 3

Make sure the Admin VLAN ID option is set.

Scroll to the PC VLAN option, press Select, and then enter a new PC VLAN setting.

Press Select to confirm.

Set SW Port Setup Field

Procedure

Step 1 Step 2 Step 3

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Unlock network setup options.

Scroll to the SW Port Setup option and then press Select.

Scroll to the setting that you want and then press Select.

Page 55

Cisco Unified IP Phone Settings

Set PC Port Setup Field

Procedure

Set PC Port Setup Field

Step 1 Step 2 Step 3

Unlock network setup options.

Scroll to the PC Port Setup option and then press Select.

Scroll to the setting that you want and then press Select.

IPv4 Setup Menu Options

The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu.

The following table describes the IPv4 Setup menu options.

Table 7: IPv4 Setup Menu Options

DHCP

Indicates whether the phone has DHCP enabled or disabled.

When DHCP is enabled, the DHCP server assigns the phone an IP address. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

To ChangeDescriptionOption

See Set DHCP Field, on page

42.

IP Address

Default Router 1

DNS Server 1

Alternate TFTP

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

Subnet mask used by the phone.Subnet Mask

Default router used by the phone (Default Router

1).

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2-5) used by the phone.

Indicates whether the phone is using an alternative TFTP server.

See Set IP Address Field, on

page 42.

See Set Subnet Mask Field, on

page 43.

See Set Default Router Field,

on page 43.

See Set DNS Server Field, on

page 43.

See Set Alternate TFTP Field,

on page 43.

Page 56

Set DHCP Field

Cisco Unified IP Phone Settings

To ChangeDescriptionOption

TFTP Server 1

TFTP Server 2

Released

Related Topics

Display Configuration Menu, on page 35

Password Protection, on page 36

Value Input Guidelines, on page 37

Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable.

Releases the IP address assigned by DHCP.DHCP Address

See Set TFTP Server 1 Field,

on page 44.

See Set TFTP Server 2 Field,

on page 44.

Scroll to the DHCP Address Released option and press Select, then select Yes to release the DHCP Address.

Set DHCP Field

Procedure

Step 1 Step 2

Scroll to the DHCP option and press Select.

Use the Navigation button to select No option to disable DHCP, or select the Yes option to enable DHCP.

Set IP Address Field

Procedure

Step 1 Step 2 Step 3

Set the DHCP option to No.

Scroll to the IP Address option, press Select, and then enter a new IP Address.

Press Select to confirm.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 57

Cisco Unified IP Phone Settings

Set Subnet Mask Field

Procedure

Set Subnet Mask Field

Step 1 Step 2 Step 3

Set the DHCP Enabled option to No.

Scroll to the Subnet Mask option, press Select, and then enter a new subnet mask.

Press Select to confirm.

Set Default Router Field

Procedure

Step 1 Step 2 Step 3

Set the DHCP Enabled option to No.

Scroll to the appropriate Default Router option, press Select, and then enter a new router IP address.

Press Select to confirm.

Set DNS Server Field

Procedure

Step 1 Step 2 Step 3

Set the DHCP Enabled option to No.

Scroll to the appropriate DNS Server option, press Select, and then enter a new DNS server IP address.

Press Select to confirm.

Set Alternate TFTP Field

Procedure

Step 1 Step 2

Scroll to the Alternate TFTP option.

Select Yes if the phone should use an alternative TFTP server; select No if the phone should not use an alternative TFTP server.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 58

Set TFTP Server 1 Field

Procedure

Cisco Unified IP Phone Settings

Step 1 Step 2 Step 3

If DHCP is enabled, set the Alternate TFTP option to Yes.

Scroll to the TFTP Server 1 option, press Select, and then enter a new TFTP server IP address.

Press Select to confirm.

Set TFTP Server 2 Field

Procedure

Step 1 Step 2 Step 3

Enter an IP address for the TFTP Server 1 option.

Scroll to the TFTP Server 2 option, press Select, and then enter a new backup TFTP server IP address.

Press Select to confirm.

Security Configuration Menu

The Security Configuration menu provides information about 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and view transaction status.

The following table describes the options in this menu.

Table 8: 802.1X Authentication Settings

Device Authentication

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Determines whether 802.1X authentication is enabled:

Enabled: Phone uses 802.1X

•

authentication to request network access.

Disabled: Default setting in

•

which the phone uses CDP to acquire VLAN and network access.

To ChangeDescriptionOption

See Set Device Authentication Field, on

page 45

Page 59

Cisco Unified IP Phone Settings

Set Device Authentication Field

To ChangeDescriptionOption

EAP-MD5

Transaction Status

Device ID: A derivative of the phone’s model number and unique MAC address displayed in this format: CP-<model>-SEP-<MAC>

use on the phone and on the authentication server. The password must be between 6 and 32 characters, consisting of any combination of numbers or letters.

Note

If you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is deleted.

Realm: Indicates the user network domain, always set as Network.

Displays the transaction status of your

802.1X Authentication.

Device ID is not editable.

See Set Shared Secret Field, on page 46.Shared Secret: Choose a password to

To view the realm details of your 802.1X Authentication, choose Applications >

Admin Settings > Security > 802.1X Authentication > EAP-MD5 > Realm.

To view the transaction status of your

802.1X Authentication, choose Applications > Admin Settings > Security > 802.1X Authentication Status.

Set Device Authentication Field

Procedure

Step 1 Step 2 Step 3 Step 4

Choose Applications > Admin Settings > Security > 802.1X Authentication > Device Authentication.

Press Select.

Set the Device Authentication option to Enabled or Disabled.

Press Select to confirm.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 60

Set Shared Secret Field

Procedure

Cisco Unified IP Phone Settings

Step 1 Step 2 Step 3 Step 4

Choose Applications > Admin Settings > Security > 802.1X Authentication > EAP-MD5 > Shared Secret.

Press Select.

Enter the shared secret.

Press Select to confirm.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 61

CHAPTER 5

Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Web Site, on page 97

For information about setting up phones in non-English environments, see International User Support, on

page 99

This chapter includes following topics:

Available telephony features, page 47

•

Add Users to Cisco Unified Communications Manager, page 53

•

User Options Web Pages, page 54

•

Available telephony features

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 62

Available telephony features

Features, Templates, Services, and Users

Note

Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Table 9: Telephony features for the Cisco Unified IP Phone

Configuration referenceDescriptionFeature

Audible Message Waiting Indicator (AMWI)

Auto Answer

Block External to External Transfer

A stutter tone from the handset or speakerphone indicates that a user has one or more new voice messages on a line.

Connects incoming calls automatically after a ring or two.

Auto Answer works with the speakerphone.

Prevents users from transferring an external call to another external number.

For more information, see the Cisco

Unified Communications Manager System Guide, “Cisco Unified IP Phone”

chapter.

For more information, see the Cisco

Unified Communications Manager Administration Guide, “Directory

Number Configuration” chapter.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, “External

Call Transfer Restrictions” chapter.

Call Forward

Call Forward All Loop Breakout

Allows users to redirect incoming calls to another number. The Call Forward All option is supported.

You will hear a stutter tone after off-hook if Call Forward All feature is configured on your phone.

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“Directory Number Configuration” chapter

Cisco Unified Communications

•

Manager System Guide, “Cisco Unified IP Phone” chapter

Customize User Options Web

•

Pages Display, on page 55

For more information, see the Cisco

Unified Communications Manager System Guide, “Cisco Unified IP Phone”

chapter.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 63

Features, Templates, Services, and Users

Available telephony features

Configuration referenceDescriptionFeature

Call Forward All Loop Prevention

Call Forward Destination Override

Call Pickup

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

Allows users to answer a call that is ringing on a co-worker's phone by redirecting the call to their phone

You can configure an audio alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Cisco

Unified Communications Manager System Guide, “Cisco Unified IP Phone”

chapter.

For more information, see the Cisco

Unified Communications Manager System Guide, “Understanding

Directory Numbers” chapter.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, “Call

Pickup” chapter.

Call Waiting

cBarge

Indicates (and allows users to answer) an incoming call that rings while on another call.

The phone sounds the call waiting tone (single beep) and the phone screen displays the second incoming call.

Allows a user to join a non-private call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.

For more information, see:

Cisco Unified Communications

•

Manager System Guide,

“Understanding Directory Numbers” chapter.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide “Barge

and Privacy” chapter.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 64

Available telephony features

Features, Templates, Services, and Users

Configuration referenceDescriptionFeature

Conference

Forced Authorization Codes (FAC)

Group Call Pickup

Allows a user to talk

•

simultaneously with multiple parties by calling each participant individually.

Allows a non-initiator in a

•

standard (ad hoc) conference to add participants; also allows any conference participant to join together two standard conferences on the same line.

Controls the types of calls that certain users can place.

Allows a user to answer a call that is ringing on a directory number in another group.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

For information on conferences, see the

Cisco Unified Communications Manager System Guide, “Conference

Bridges” chapter.

For more information, see the Cisco

Unified Communications Manager System Guide, “Cisco Unified IP Phone”

chapter.

Note

Be sure to inform your users whether these features are activated.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, “Client

Matter Codes” and “Forced Authorization Codes” chapters.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, “Call

Pickup” chapter.

Hold/Resume

Hookflash Timer

Allows the user to move a connected call from an active state to a held state by using the Hold/Resume button. The user resumes a held call by pressing the Hold/Resume button, speaker button, or going off-hook.

Controls the length of time before the hookflash indicates a timeout (or call disconnect).

No configuration required unless you want to use music on hold. See “Music-On-Hold” in this table for information.

For more information, see Cisco

Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Configuration” chapter.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 65

Features, Templates, Services, and Users

Available telephony features

Configuration referenceDescriptionFeature

Message Waiting

Message Waiting Indicator

Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

A light on the phone that indicates that a user has one or more new voice messages.

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“Message Waiting Configuration” chapter

Cisco Unified Communications

•

Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter.

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“Message Waiting Configuration” chapter

Cisco Unified Communications

•

Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter

Music On Hold

Mute

On-hook Call Transfer

Plus Dialing

Plays music while callers are on hold.

handset or speakerphone.

Allows a user to press the Transfer button and then go on-hook to complete a call transfer.

numbers prefixed with a + sign.

To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies to dialing the first digit for both on-hook or off-hook calls.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, “Music

On Hold” chapter.

No configuration required.Mutes the microphone from the

For more information, see the Cisco

Unified Communications Manager System Guide, “Cisco Unified IP

Phones” chapter.

Requires no configuration.Allows the user to dial E.164

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 66

Available telephony features

Features, Templates, Services, and Users

Configuration referenceDescriptionFeature

Private Line Automated Ringdown (PLAR)

Redial

Shared Line

Telnet

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off-hook. This can be useful for phones that are designated for calling emergency or hotline numbers.

recently dialed phone number by pressing the Redial button.

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

You can use Telnet to connect to your Cisco Unified IP Phone for use in troubleshooting and phone maintenance.

For more information, see the Cisco

Unified Communications Manager Administration Guide, “Directory

Number Configuration” chapter.

No configuration required.Allows users to call the most

For more information, see the Cisco

Unified Communications Manager System Guide, “Understanding

Directory Numbers” chapter.

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“ Cisco Unified IP Phone Configuration” chapter

Time-of-Day Routing

Time Zone Update

Transfer

Restricts access to specified telephony features by time period.

Updates the Cisco Unified IP Phone with time zone changes.

calls from their phones to another number.

Cisco Unified Communications

•

Manager Administration Guide,

“SIP Profile Configuration Settings” chapter

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“Time Period Configuration” chapter

Cisco Unified Communications

•

Manager System Guide,

“Time-of-Day Routing” chapter

For more information, see the Cisco

Unified Communications Manager Administration Guide, “Time Group

Configuration” chapter.

No configuration required.Allows users to redirect connected

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 67

Features, Templates, Services, and Users

Add Users to Cisco Unified Communications Manager

Configuration referenceDescriptionFeature

Voice Messaging System

Enables callers to leave messages if calls are unanswered.

For more information, see:

Cisco Unified Communications

•

Manager Administration Guide,

“ Cisco Voice-Mail Port Configuration” chapter

Cisco Unified Communications

•

Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter

Add Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

Create a personal directory.

•

Set up call forwarding numbers.

•

You can add users to Cisco Unified Communications Manager using one of these following methods:

To add users individually, choose User Management > End User from Cisco Unified Communications

•

Manager Administration. For more information, see the “End User Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an

•

identical default password for all users. For more information, see the “Bulk Administration” chapter in Cisco Unified Communications Manager Administration Guide.

To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from

•

Cisco Unified Communications Manager Administration.

Note

For more information on LDAP, see the “Understanding the Directory” chapter in the Cisco Unified Communications Manager System Guide.

To add a user and phone at the same time choose User Management > User/Phone Add from Cisco

•

Unified Communications Manager.

Once the Enable Synchronization from the LDAP Server is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 68

User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.

Set Up Access to User Options Web Pages

Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

Make sure to provide end users with the following information about the User Options web pages:

The URL required to access the application. This URL is:

•

http://<server_name:portnumber>/ccmuser/, where server_name is the host name of the Cisco Unified Communications Manager.

A user ID and default password are needed to access the application.

•

These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the Add Users to Cisco Unified Communications Manager, on page

53).

Features, Templates, Services, and Users

For additional information, see:

Cisco Unified Communications Manager Administration Guide, User Group Configuration chapter.

•

Cisco Unified Communications Manager Administration Guide, End User Configuration chapter.

•

You grant access using the following procedures.

Add User to End User Group

To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps:

Procedure

Step 1

Step 2 Step 3

Step 4 Step 5

From Cisco Unified Communications Manager Administration, choose User Management > User Groups. The Find and List Users window displays.

Enter the appropriate search criteria and click Find.

Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.

Select Add End Users to Group. The Find and List Users window appears.

Use the Find User drop-down list boxes to find the users that you want to add and click Find. A list of users that matches your search criteria appears.

Step 6

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.

The list of search results does not display users that already belong to the user group.Note

Page 69

Features, Templates, Services, and Users

Customize User Options Web Pages Display

Step 7

Choose Add Selected.

Associate Phones with Users

You associate phones with users from the Cisco Unified Communications Manager End User window.

Procedure

Step 1

Step 2 Step 3 Step 4

Step 5 Step 6 Step 7 Step 8

From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window appears.

Enter the appropriate search criteria and click Find.

In the list of records that appear, select the link for the user.

Select Device Association. The User Device Association window appears.

Enter the appropriate search criteria and click Find.

Choose the device that you want to associate with the user by checking the box to the left of the device.

Choose Save Selected/Changes to associate the device with the user.

From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go. The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

Step 9

Choose Save Selected/Changes.

Customize User Options Web Pages Display

Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

Show Ring Settings

•

Show Call Forwarding

•

Show Message Waiting Lamp

•

Show Audible Message Waiting Indicator

•

The settings apply to all User Options web pages at your site.Note

To specify the options that appear on the User Options web pages, perform these steps:

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 70

Customize User Options Web Pages Display

Procedure

Features, Templates, Services, and Users

Step 1

Step 2

Step 3 Step 4

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window appears.

In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:

True: Option displays on the User Options web pages (default except for Show Ring Settings, and Show

•

Call Forwarding).

False: Option does not display on the User Options web pages.

•

Show All Settings: All call forward settings display on the User Options web pages (default).

•

Hide All Settings: No call forward settings display on the User Options web pages.

•

Show Only Call Forward All : Only call forward all calls displays on the User Options web pages.

•

Click Save.

Click Apply Config.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 71

CHAPTER 6

Model Information, Status, and Statistics

This chapter describes how to use the following menus on the Cisco Unified SIP Phone 3905 to view model information, status messages, and network statistics for the phone:

Model Information screen: Displays hardware and software information about the phone.

•

Status menu: Provides access to screens that display the status messages, network statistics, and statistics

•

for the current call.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the phone web page. For more information, see Remote Monitoring, on page 63

For more information about troubleshooting the Cisco Unified SIP Phone 3905, see Troubleshooting and

Maintenance, on page 79

This chapter includes these topics:

Display Model Information Screen, page 57

•

Status Menu, page 58

•

Display Model Information Screen

To display the Model Information screen,

Procedure

Step 1

Step 2

Press Applications and then select Phone Information. The Model Information screen includes the options described in Model Information Settings Fields, on page

58.

To exit the Model Information screen, press Back.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 72

Model Information Settings Fields

The following table describes the Model Information Settings fields.

Table 10: Model Information Settings for the Cisco Unified SIP Phone 3905

Model Information, Status, and Statistics

To ChangeDescriptionOption

Display only - cannot configure.Model number of the phone.Model Number

Display only - cannot configure.MAC address of the phone.MAC Address

Active Load ID

Boot Load ID

Active Server

Stand-by Server

Status Menu

The Status menu includes theses options, which provide information about the phone and its operation:

Display only - cannot configure.Version of firmware currently installed

on the phone.

Display only - cannot configure.Identifier of the factory-installed load

running on the phone.

Display only - cannot configure.IP address of the phone.IP Address

Display only - cannot configure.IP address or name of the server to

which the phone is registered.

Display only - cannot configure.IP address or name of the standby

server.

Network Statistics: Displays the Network Statistics screen, which shows Ethernet traffic statistics.

•

Call Statistics: Displays counters and statistics for the current call.

•

Display Status Menu

To display the Status menu, perform these steps.

Procedure

Step 1 Step 2 Step 3

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Press Applications.

Select Admin Settings > Status.

To exit the Status menu, press Back .

Page 73

Model Information, Status, and Statistics

Display Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance.

Procedure

Display Network Statistics Screen

Step 1 Step 2 Step 3 Step 4

Step 5

Press Applications.

Select Admin Settings.

Select Status.

Select Network Statistics. Network Statistics Fields, on page 59 describes the information that appears in this screen.

To exit the Network Statistics screen, press Back .

Network Statistics Fields

The following table lists the Network Statistics Message information.

Table 11: Network Statistics Message Information for the Cisco Unified SIP Phone 3905

DescriptionItem

Number of packets received by the phoneRx Frames

Number of packets sent by the phoneTx Frames

Number of broadcast packets received by the phoneRx Broadcasts

Restart Cause

Port 1

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Cause of the last reset of the phone - One of these values:

Hardware Reset (Power-on reset)

•

Software Reset (memory controller also reset)

•

Software Reset (memory controller not reset)

•

Watchdog Reset

•

Unknown

•

Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection)

Link state and connection of the Network portPort 2

Page 74

Access Call Statistics Screen

Model Information, Status, and Statistics

DescriptionItem

IPv4

Information on the DHCP status. This includes the following states:

CDP BOUND

•

CDP INIT

•

DHCP BOUND

•

DHCP DISABLED

•

DHCP INIT

•

DHCP INVALID

•

DHCP REBINDING

•

DHCP REBOOT

•

DHCP RENEWING

•

DHCP REQUESTING

•

DHCP RESYNC

•

DHCP UNRECOGNIZED

•

DHCP WAITING COLDBOOT TIMEOUT

•

SET DHCP COLDBOOT

•

SET DHCP DISABLED

•

Access Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.

Note

You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Remote Monitoring, on page 63

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the latest voice stream, perform these steps:

DISABLED DUPLICATE IP

•

SET DHCP FAST

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 75

Model Information, Status, and Statistics

Procedure

Access Call Statistics Screen

Step 1 Step 2 Step 3 Step 4 Step 5

Press Applications.

Select Admin Settings.

Select Status.

Select Call Statistics. Call Statistics Fields, on page 61 describes the fields in the screen.

To exit the Call Statistics screen, press Back .

Call Statistics Fields

The following table contains the fields in the Call Statistics screen.

Table 12: Call Statistics Items for the Cisco Unified SIP Phone 3905

Rcvr Codec

Sender Codec

Avg Jitter

DescriptionItem

Type of voice stream received (RTP streaming audio from codec): G.729, G.711 u-law, G.711 A-law.

Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.711 u-law, G.711 A-law.

Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened.

Voice Quality Metrics

MOS LQK

Maximum jitter observed since the receiving voice stream was opened.Max Jitter

Note

The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses.

Average MOS LQK score for the entire voice stream.Avg MOS LQK

Lowest MOS LQK score from the start of the voice stream.Min MOS LQK

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 76

Access Call Statistics Screen

Model Information, Status, and Statistics

DescriptionItem

Max MOS LQK

Latency

Baseline or highest MOS LQK score from the start of the voice stream.

The following codecs provide the corresponding maximum MOS LQK scores under normal conditions with no frame loss:

G.711: 4.5

•

G729A/AB: 3.7

•

Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores.MOS LQK Version

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 77

CHAPTER 7

Remote Monitoring

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about phone, including:

Device information

•

Network setup information

•

Network statistics

•

Device logs

•

Streaming statistics

•

This chapter describes the information that you can obtain from the phone web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

For more information about troubleshooting the Cisco Unified IP Phone, see Troubleshooting and

Maintenance, on page 79

This chapter includes these topics:

Phone Web Page, page 63

•

Access Phone Web Page, page 64

•

Disable and Enable Web Page Access, page 65

•

Device Information Fields, page 65

•

Network Setup Page, page 66

•

Network Statistics Page, page 70

•

Device Logs, page 71

•

Streaming Statistics, page 75

•

Phone Web Page

The web page for a Cisco Unified IP Phone includes these topics:

Device Information: Displays device settings and related information for the phone.

•

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 78

Access Phone Web Page

Remote Monitoring

Network Setup: Displays network configuration information and information about other phone settings.

•

Network Statistics: Includes the following hyperlinks, which provide information about network traffic:

•

Ethernet Information: Displays information about Ethernet traffic.

•

Network (Port): Displays information about network traffic to and from the network port on the

•

phone.

Device Logs: Includes the following hyperlinks, which provide information that you can use for

•

troubleshooting:

Console Logs: Includes hyperlinks to individual log files.

•

Core Dumps: Includes hyperlinks to individual dump files.

•

Status Messages: Displays up to 30 of the most recent status messages that the phone has generated

•

since it was last powered up.

Streaming Statistics: Includes the following hyperlink:

•

Stream: Displays a variety of streaming statistics.

•

Related Topics

Device Information Fields, on page 65

Network Setup Page, on page 66

Network Statistics Page, on page 70

Device Logs, on page 71

Streaming Statistics, on page 75

Access Phone Web Page

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note

If you cannot access the web page, it may be disabled. See the Disable and Enable Web Page Access, on

page 65 for more information.

Procedure

Step 1

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. Phones

•

registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.

Page 79

Remote Monitoring

Disable and Enable Web Page Access

On the Cisco Unified IP Phone, press Applications, choose Network > IPv4, and then scroll to the IP

•

Address option.

Step 2

Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address

Disable and Enable Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages.

To disable or enable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.

Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8

Choose Device > Phone.

Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Click the device name to open the Phone Configuration window for the device.

Scroll down to the Product Specific Configuration Layout section.

To disable access, from the Web Access drop-down list, choose Disabled.

To enable access, from the Web Access drop-down list, choose Enabled.

Click Save.

Click Apply Config.

Device Information Fields

The Device Information area on a phone web page displays device settings and related information for the phone. The following table describes these items.

To display the Device Information area, access the web page for the phone as described in the Access Phone

Web Page, on page 64, and then click the Device Information hyperlink.

Table 13: Device Information Area Items

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

DescriptionItem

Media Access Control (MAC) address of the phoneMAC Address

Page 80

Network Setup Page

Remote Monitoring

DescriptionItem

Host Name

UDI

Unique, fixed name that is automatically assigned to the phone based on its MAC address

Directory number assigned to the phonePhone DN

Identifier of the firmware running on the phoneApp Load ID

Identifier of the factory-installed load running on the phoneBoot Load ID

Revision value of the phone hardwareHardware Revision

Unique serial number of the phoneSerial Number

Model number of the phoneModel Number

Indicates if there is a voice message waiting on the primary line for this phoneMessage Waiting

Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

Device Type: Indicates hardware type. For example, phone displays for all

•

phone models

Device Description: Displays the name of the phone associated with the indicated

•

model type

Time

Time Zone

Date

Network Setup Page

The Network Setup on a phone web page displays network setup information and information about other phone settings. The following table describes these items.

You can view and set many of these items from the Network Setup Menu and the Phone Information Menu on the Cisco Unified IP Phone. For more information, see Cisco Unified IP Phone Settings, on page 35.

Product Identifier: Specifies the phone model

•

Version Identifier: Represents the hardware version of the phone

•

Serial Number: Displays the unique serial number of the phone

•

Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs

Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs

Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 81

Remote Monitoring

Network Setup Page

To display the Network Setup area, access the web page for the phone as described in the Access Phone Web

Page, on page 64, and then click the Network Configuration hyperlink.

Table 14: Network Configuration Area Items

DescriptionItem

DHCP Server

DNS Server 1 through 5

Operational VLAN ID

IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address.

Media Access Control (MAC) address of the phone.MAC Address

Host name that the DHCP server assigned to the phone.Host Name

Name of the Domain Name System (DNS) domain in which the phone resides.Domain Name

Internet Protocol (IP) address of the phone.IP Address

Subnet mask used by the phone.Subnet Mask

Primary Trivial File Transfer Protocol (TFTP) server used by the phone.TFTP Server 1

Backup Trivial File Transfer Protocol (TFTP) server used by the phone.TFTP Server 2

Default router used by the phone.Default Router 1

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS server (DNS Server 2 - 5) used by the phone.

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Auxiliary VLAN in which the phone is a member.Admin VLAN ID

Page 82

Network Setup Page

Remote Monitoring

DescriptionItem

CallManager 1–5

Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.

For an available server, an item will show the Cisco Unified Communications Manager server IP address and one of the following states:

Active: Cisco Unified Communications Manager server from which the

•

phone is currently receiving call-processing services.

Standby: Cisco Unified Communications Manager server to which the phone

•

switches if the current server becomes unavailable.

Blank: No current connection to this Cisco Unified Communications

•

Manager server.

An item may also include the Survivable Remote Site Telephony (SRST) designation, which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable. The SRST Cisco Unified Communications Manager always appears last in the list of servers, even if it is active. You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window.

DHCP Address Released

Negotiate

User Locale

Network Locale

Indicates whether DHCP is being used by the phone.DHCP Enabled

Indicates the setting of the DHCP Address Released option on the phone’s Network Configuration menu.

Indicates whether the phone is using an alternative TFTP server.Alternate TFTP

Indicates if software port is set to auto negotiate.SW Port Setup Auto

Indicates if PC port is set to auto negotiate.PC Port Setup Auto

User locale associated with the phone user. Identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Network locale associated with the phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone.

Version of the user locale loaded on the phone.User Locale Version

Version of the network locale loaded on the phone.Network Locale Version

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 83

Remote Monitoring

Network Setup Page

DescriptionItem

Indicates whether the PC port on the phone is enabled or disabled.PC Port Disabled

Indicates whether the speakerphone is enabled on the phone.Speaker Enabled

GARP Enabled

Voice VLAN Enabled

Span to PC Port

CDP: PC Port

Indicates whether the phone learns MAC addresses from Gratuitous ARP responses.

Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN.

DSCP IP classification for call control signaling.DSCP for Call Control

DSCP IP classification for any phone configuration transfer.DSCP for Configuration

DSCP IP classification for phone-based services.DSCP for Services

Indicates whether web access is enabled (Yes) or disabled (No) for the phone.Web Access Enabled

Indicates whether the phone will forward packets transmitted and received on the network port to the access port.

VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC.PC VLAN

Indicates whether CDP is supported on the PC port (default is enabled).

Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is connected to the PC port. CVTA does not work without CDP interaction with the phone.

When CDP is disabled in Cisco Unified Communications Manager, a warning is displayed, indicating that disabling CDP on the PC port prevents CVTA from working.

The current PC and switch port CDP values are shown on the Settings menu.

CDP: SW Port

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Indicates whether CDP is supported on the switch port (default is enabled).

Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security.

Enable CDP on the switch port when the phone is connected to a Cisco switch.

When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch.

The current PC and switch port CDP values are shown on the Settings menu.

Page 84

Network Statistics Page

The following network statistics hyperlinks on a phone web page provide information about network traffic on the phone. To display a network statistics area, access the web page for the phone as described in the Access

Phone Web Page, on page 64.

Ethernet Information: Displays information about Ethernet traffic.

•

Network Information: Displays information about network traffic to and from the network port (10/100

•

SW) on the phone.

Ethernet Information Web Page

The following table describes the contents of the Ethernet Information web page.

Table 15: Ethernet Information Items

Remote Monitoring

Rx PacketNoDes

Network Information Fields

DescriptionItem

Total number of packets that the phone transmits.Tx Frames

Total number of broadcast packets that the phone transmits.Tx broadcast

Total number of multicast packets that the phone transmits.Tx multicast

Total number of unicast packets that the phone transmits.Tx unicast

Total number of packets received by the phone.Rx Frames

Total number of broadcast packets that the phone receives..Rx broadcast

Total number of multicast packets that the phone receives.Rx multicast

Total number of unicast packets that the phone receives.Rx unicast

Total number of shed packets that the no Direct Memory Access (DMA) descriptor causes.

The following table describes the information in the Network Area web page.

Table 16: Network Items on the Cisco Unified SIP Phone 3905

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

DescriptionItem

Total number of packets transmitted by the phoneTx Frames

Page 85

Remote Monitoring

Device Logs

DescriptionItem

Total number of broadcast packets transmitted by the phoneTx broadcast

Total number of unicast packets transmitted by the phoneTx unicast

Total number of packets received by the phoneRx Frames

Total number of broadcast packets received by the phoneRx broadcast

Total number of unicast packets received by the phoneRx unicast

Neighbor Device ID

Neighbor Port

LLDP FramesDiscardedTotal

TLVUnrecognizedTotal

Identifier of a device connected to this port discovered by CDP protocol or LLDP

IP address of the neighbor device discovered by CDP protocolNeighbor IP Address

Neighbor device port to which the phone is connected discovered by CDP protocol

Total number of LLDP frames that have been time out in cacheLLDP AgeoutsTotal

Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out of range string length

Total number of LLDP frames that received with one or more detectable errorsLLDP FramesInErrorsTotal

Total number of LLDP frames received on the phoneLLDP FramesInTotal

Total number of LLDP TLVs that are discardedLLDP TLVDiscardedTotal

Total number of LLDP TLVs that are not recognized on the phoneLLDP

Reason for the last restartRestart Cause

Device Logs

The following device logs hyperlinks on a phone web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the Access Phone Web Page, on page 64.

Console Logs: Includes hyperlinks to individual log files. The console log files include debug and error

•

messages received on the phone.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Speed and duplex informationPort 1-2

IPv4 AddressIPv4

Page 86

Status Messages

•

Status Messages

The Status Messages web page displays up to 30 of the most recent status messages that the phone has generated since it was last powered up. You can access the Status Messages web page even if the phone is not running. The following table describes the status messages. This table also includes possible explanations and actions to troubleshoot errors.

Table 17: Status Messages on the Cisco Unified SIP Phone 3905

Remote Monitoring

Core Dumps: Includes hyperlinks to individual dump files. The core dump files include data from a phone crash.

Status Messages: Displays up to the 30 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the Web page of the phone. Status Messages, on page 72 describes the status messages that may be displayed.

Debug Display: Displays debug messages that might be useful to the Cisco Technical Assistance Center (TAC) if you require assistance with troubleshooting.

CFG file not found

The name-based and default configuration file was not found on the TFTP Server.

Possible Explanation and ActionDescriptionMessage

The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response.

Phone is not registered with Cisco

•

Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See the Cisco Unified

Communications Manager Phone Addition Methods, on page 26 for

details.

If you are using DHCP, verify that the

•

DHCP server is pointing to the correct TFTP server.

If you are using static IP addresses, check

•

the TFTP server configuration.

CFG TFTP Size Error

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Power cycle the phone.The configuration file is too large

for the file system on the phone.

Page 87

Remote Monitoring

Status Messages

Possible Explanation and ActionDescriptionMessage

Checksum Error

Downloaded software file is corrupted.

DHCP server did not respond.DHCP timeout

DNS server did not respond.DNS timeout

Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.

Network is busy - The errors should

•

resolve themselves when the network load reduces.

No network connectivity between the

•

DHCP server and the phone - Verify the network connections.

DHCP server is down - Check the DHCP

•

server configuration.

Errors persist - Consider assigning a

•

static IP address.

Network is busy - The errors should

•

resolve themselves when the network load reduces.

No network connectivity between the

•

DNS server and the phone - Verify the network connections.

DNS unknown host

Duplicate IP

DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager.

Another device is using the IP address assigned to the phone.

DNS server is down - Check the DNS

•

server configuration.

Verify that the host names of the TFTP

•

server or Cisco Unified Communications Manager are configured properly in DNS.

Consider using IP addresses rather than

•

host names.

If the phone has a static IP address, verify

•

that you have not assigned a duplicate IP address.

If you are using DHCP, check the DHCP

•

server configuration.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 88

Status Messages

Remote Monitoring

Possible Explanation and ActionDescriptionMessage

File not found

IP address released

Load ID incorrect

Load rejected HC

No default router

The phone cannot locate, on the TFTP server, the phone load file that is specified in the phone configuration file.

The phone has been configured to release its IP address.

Load ID of the software file is of the wrong type.

The application that was downloaded is not compatible with the phone’s hardware.

DHCP or static configuration did not specify a default router.

From Cisco Unified Operating System Administration, make sure that the phone load file is on the TFTP server, and that the entry in the configuration file is correct.

The phone remains idle until it is power cycled or you reset the DHCP address.

Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly.

Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone.

Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone ). Re-enter the load displayed on the phone.

If the phone has a static IP address, verify

•

that the default router has been configured.

No DNS server IP

TFTP access error

TFTP error

A name was specified but DHCP or static IP configuration did not specify a DNS server address.

TFTP server is pointing to a directory that does not exist.

error code provided by the TFTP server.

If you are using DHCP, the DHCP server

•

has not provided a default router. Check the DHCP server configuration.

If the phone has a static IP address, verify

•

that the DNS server has been configured.

If you are using DHCP, the DHCP server

•

has not provided a DNS server. Check the DHCP server configuration.

If you are using DHCP, verify that the

•

DHCP server is pointing to the correct TFTP server.

If you are using static IP addresses, check

•

the TFTP server configuration.

Contact the Cisco TAC.The phone does not recognize an

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 89

Remote Monitoring

Streaming Statistics

Possible Explanation and ActionDescriptionMessage

TFTP file not found

Timed Out

Version error

The requested load file (.bin) was not found in the TFTPPath directory.

TFTP server did not respond.TFTP timeout

Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator.

The name of the phone load file is incorrect.

Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name.

Network is busy - The errors should

•

resolve themselves when the network load reduces.

No network connectivity between the

•

TFTP server and the phone - Verify the network connections.

TFTP server is down - Check the TFTP

•

server configuration.

Authentication typically times out if 802.1X is not configured on the switch.

Make sure that the phone load file has the correct name.

or .cnf.xml corresponding to the phone device name

Streaming Statistics

A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.

The streaming statistics areas on a phone web page provide information about the streams. Cisco Unified SIP Phone 3905 use only Stream 1.

To display a Streaming Statistics area, access the web page for the phone as described in the Access Phone

Web Page, on page 64, and then click the Stream 1 hyperlink.

The following table describes the items in the Streaming Statistics areas.

Table 18: Streaming Statistics Area Items

Name of the configuration file.XmlDefault.cnf.xml,

DescriptionItem

IP address and UDP port of the destination of the stream.Remote Address

None. This is an informational message indicating the name of the configuration file for the phone.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 90

Streaming Statistics

Remote Monitoring

DescriptionItem

IP address and UDP port of the phone.Local Address

Start Time

Host Name

Sender Packets

Sender Octets

SentStreaming Statistics,

on page 75

Rcvr Lost Packets

Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets.

Indication of whether streaming is active or not.Stream Status

Unique, fixed name that is automatically assigned to the phone based on its MAC address.

Total number of RTP data packets transmitted by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.

Total number of payload octets transmitted in RTP data packets by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.

Type of audio encoding used for the transmitted stream.Sender Codec

Number of times the RTCP Sender Report have been sent.Sender Reports Sent

Internal time stamp indication when the last RTCP Sender Report was sent.Sender Report Time

Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or duplicate. The value displays as 0 if the connection was set to send-only mode.

Avg Jitter

SentStreaming Statistics,

on page 75

SentStreaming Statistics,

on page 75

Rcvr Packets

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Estimate of mean deviation of the RTP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode.

Type of audio encoding used for the received stream.Rcvr Codec

Number of times the RTCP Receiver Reports have been sent.Rcvr Reports

Internal time stamp indication when a RTCP Receiver Report was sent.Rcvr Report Time

Total number of RTP data packets received by the phone since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode.

Page 91

Remote Monitoring

Streaming Statistics

DescriptionItem

Rcvr Octets

MOS LQK

Max MOS LQK

Total number of payload octets received in RTP data packets by the device since starting reception on the connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode.

Note

The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses.

Average MOS LQK score for the entire voice stream.Avg MOS LQK

Lowest MOS LQK score from the start of the voice stream.Min MOS LQK

Baseline or highest MOS LQK score from the start of the voice stream.

The following codecs provide the corresponding maximum MOS LQK scores under normal conditions with no frame loss:

G.711: 4.5

•

G729A/AB: 3.7

•

MOS LQK Version

Cumulative Conceal Ratio

Interval Conceal Ratio

Conceal Secs

Severely Conceal Secs

LatencyStreaming

Statistics, on page 75

Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores.

Total number of concealment frames divided by total number of speech frames received from start of the voice stream.

Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech.

Highest interval concealment ratio from start of the voice stream.Max Conceal Ratio

Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).

Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

Maximum value of instantaneous jitter, in milliseconds.Max Jitter

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

RTP packet size, in milliseconds, for the transmitted stream.Sender Size

Page 92

Streaming Statistics

Remote Monitoring

DescriptionItem

Number of times RTCP Sender Reports have been received.Sender Reports ReceivedStreaming

Statistics, on page 75

Last time at which an RTCP Sender Report was received.Sender Report Time ReceivedStreaming

Statistics, on page 75

RTP packet size, in milliseconds, for the received stream.Rcvr Size

RTP packets received from network but discarded from jitter buffers.Rcvr Discarded

Number of times RTCP Receiver Reports have been received.Rcvr Reports ReceivedStreaming

Statistics, on page 75

Last time at which an RTCP Receiver Report was received.Rcvr Report Time ReceivedStreaming

Statistics, on page 75

Related Topics

Cisco Unified IP Phone Settings, on page 35

When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 93

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to maintain your voice network and clean your phone.

If you need additional assistance to resolve an issue, see the Documentation, support, and security guidelines,

on page xiii.

This chapter includes these topics:

Troubleshooting, page 79

•

Maintenance, page 91

•

Troubleshooting

Use the following sections to troubleshoot problems with the phones.

CHAPTER 8

Startup Problems

After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the Phone Startup Verification, on page 34. If the phone does not start up properly, see the following sections for troubleshooting information.

Cisco Unified IP Phone Does Not Go Through Normal Startup Process

Problem

When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Phone Startup Verification, on page 34.

Cause

If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be functional.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 94

Startup Problems

Troubleshooting and Maintenance

Solution

To determine whether the phone is functional, follow these suggestions to systematically eliminate these other potential problems:

Verify that the network port is functional:

•

Exchange the Ethernet cables with cables that you know are functional.

◦

Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network

◦

port to verify the port is active.

Connect the Cisco Unified IP Phone that will not start up to a different network port that is known

◦

to be good.

Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,

◦

eliminating the patch panel connection in the office.

Verify that the phone is receiving power:

•

If you are using external power, verify that the electrical outlet is functional.

◦

If you are using in-line power, use the external power supply instead.

◦

If you are using the external power supply, switch with a unit that you know to be functional.

◦

If the phone still does not start up properly, perform a factory reset of the phone. For instructions, see

•

the Perform Factory Reset, on page 92.

If after attempting these solutions, the phone still does not function, contact a Cisco technical support representative for additional assistance.

Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager

If the phone proceeds past the first stage of the startup process (all LED buttons on) but the phone is not starting up properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified Communications Manager server.

In addition, problems with security may prevent the phone from starting up properly. See the General

Troubleshooting Information, on page 89 for more information.

Phone Displays Error Messages

Problem

Phone status message display errors during startup.

Solution

While the phone cycles through the startup process, you can access status messages that might provide you with information about the cause of a problem. See the Device Logs, on page 71 for instructions about accessing status messages.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 95

Troubleshooting and Maintenance

Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager

Problem

If the network is down between the phone and either the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly.

Solution

Ensure that the network is currently running.

TFTP Server Settings

Problem

The TFTP server settings may not be correct.

Solution

Check the TFTP settings. See TFTP Settings, on page 87.

Startup Problems

IP Addressing and Routing

Problem

The IP addressing and routing fields may not be correctly configured.

Solution

You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. See DHCP Setting Verification, on page 87.

Cisco CallManager and TFTP Services Are Not Running

Problem

If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. In such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are unable to start up properly.

Solution

If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more information, see Start Service, on page 87.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 96

Startup Problems

Configuration File Corruption

Problem

If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.

Solution

Create a new phone configuration file. See Create New Configuration File, on page 88.

Cisco Unified Communications Manager Phone Registration

Problem

The phone is not registered with the Cisco Unified Communications Manager.

Solution

A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled and if there is a sufficient number of unit licenses. Review the information and procedures in the Cisco Unified Communications Manager Phone

Addition Methods, on page 26 to ensure that the phone has been added to the Cisco Unified Communications

Manager database.

To verify that the phone is in the Cisco Unified Communications Manager database, choose Device > Phone > Find from Cisco Unified Communications Manager Administration to search for the phone based on its MAC Address. For information about determining a MAC address, see the MAC Address for Cisco Unified

IP Phone Determination, on page 29.

If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the Create New Configuration File, on page 88 for assistance.

Troubleshooting and Maintenance

For more information on licensing, see the “Licenses for Phones” section in the Cisco Unified Communications Manager System Guide.

Cisco Unified IP Phone Cannot Obtain IP Address

Problem

If a phone cannot obtain an IP address when it starts up, the phone may not be on the same network or VLAN as the DHCP server, or the switch port to which the phone connects may be disabled.

Solution

Ensure that the network or VLAN to which the phone connects has access to the DHCP server, and ensure that the switch port is enabled.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 97

Troubleshooting and Maintenance

Cisco Unified IP Phone Resets Unexpectedly

If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified Communications Manager connection are stable, a Cisco Unified IP Phone should not reset on its own.

Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager.

Physical Connection Problems

Problem

The physical connection to the LAN may be broken.

Solution

Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.

Cisco Unified IP Phone Resets Unexpectedly

Intermittent network outages

Problem

Your network may be experiencing intermittent outages.

Solution

Intermittent network outages affect data and voice traffic differently. Your network might be experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify that packets are received and transmitted. However, voice traffic cannot recapture lost packets. Rather than retransmitting a lost network connection, the phone resets and attempts to reconnect to the network. Contact the system administrator for information on known problems in the voice network.

DHCP Settings Errors

Problem

The DHCP settings may be incorrect.

Solution

Verify that you have properly configured the phone to use DHCP. See Configuration Menus, on page 35 for more information. Verify that the DHCP server is set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 98

Cisco Unified IP Phone Resets Unexpectedly

Static IP Address Settings Errors

Problem

The static IP address assigned to the phone may be incorrect.

Solution

If the phone is assigned a static IP address, verify that you have entered the correct settings. See Configuration

Menus, on page 35 for more information.

Voice VLAN Setup Errors

Problem

If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.

Troubleshooting and Maintenance

Solution

Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the Cisco

Unified SIP Phone 3905 and VLAN Interaction, on page 22 for details.

Phones Have Not Been Intentionally Reset

Problem

If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones.

Solution

You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Admin Settings > Status > Network Statistics. If the phone was recently reset, one of these messages appears:

If the Restart Cause field displays Reset-Reset, the phone closed due to receiving a Reset/Reset from

•

Cisco Unified Communications Manager Administration.

If the Restart Cause field displays Reset-Restart, the phone closed due to receiving a Reset/Restart from

•

Cisco Unified Communications Manager Administration.

DNS or Other Connectivity Errors

Problem

The phone reset continues and you suspect DNS or other connectivity issues.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 99

Troubleshooting and Maintenance

Solution

If the phone continues to reset, eliminate DNS or other connectivity errors with Determine DNS or Connectivity

Issues, on page 89

Power Connection Problems

Problem

The phone does not appear to be powered up.

Solution

In most cases, a phone restarts if it powers up by using external power but loses that connection and switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then connects to an external power supply.

Audio Problems

The following sections describe how to resolve audio problems.

No Speech Path

Problem

One or more people on a call do not hear any audio.

Solution

When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configuration of routers and switches to ensure that IP connectivity is properly configured.

Choppy Speech

Problem

A user complains of choppy speech on a call.

Cause

There may be a mismatch in the jitter configuration.

Solution

Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

Page 100

Troubleshooting and Maintenance

General Telephone Call Problems

Poor Audio Quality with Calls That Route Outside Cisco Unified Communications Manager

Problem

Poor quality occurs with tandem audio encoding. Tandem encoding can occur when calls are made between an IP Phone and a digital cellular phone, when a conference bridge is used, or in situations where IP-to-IP calls are partially routed across the PSTN.

Cause

In these cases, use of voice codecs such as G.729 and iLBC may result in poor voice quality.

Solution

Use the G.729 and iLBC codecs only when absolutely necessary.

General Telephone Call Problems

The following sections help troubleshoot general telephone call problem.

Phone Call Cannot Be Established

Problem

A user complains about not being able to make a call.

Cause

The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.

Solution

Verify the following:

The Ethernet cable is attached.

The Cisco CallManager service is running on the Cisco Unified Communications Manager server.

Both phones are registered to the same Cisco Unified Communications Manager.

Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug.

Phone Does Not Recognize DTMF Digits or Digits Are Delayed

Problem

The user complains that numbers are missed or delayed when the keypad is used.

Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)