Cisco SRP527W, Small Business Pro SRP527W User Manual

Cisco SRP527W Router

DOT (Digital Office Technology)™

User Guide

July 2013

Page 2 of 27

Table of Contents

Section 1. What’s in the Box ................................................................................................ 3

Router (Cisco® Small Business Pro – SRP527W) .............................................................................................. 3

Broadband Backup Modem (if purchased) ...................................................................................................... 3

DOT Self-Install CD.............................................................................................................................................. 3

Section 2. Setting up your system ....................................................................................... 4

Before you get started ..................................................................................................................................................... 4

Running the Self-Install CD ............................................................................................................................... 4

Installing your router ......................................................................................................................................... 4

Using Wireless (Wi-Fi) Networking ................................................................................................................................. 5

Enabling your Wi-Fi Adaptor .......................................................................................................................................... 5

PC (Microsoft® Windows®) users .............................................................................................................................. 5

PC (Apple® Mac®) users .............................................................................................................................................. 5

Setting up your Wi-Fi network .......................................................................................................................... 5

Adding another computer to the Wi-Fi network ......................................................................................................... 6

Finding or changing your network name (SSID) and password (WPA-PSK) codes ................................................. 7

Setting up Broadband Backup .......................................................................................................................... 7

How do I know when it’s working? ................................................................................................................................ 7

Section 3. Remote Working (working away from your office) ........................................... 8

Set-up Remote Working on the Router for your Business............................................................................. 8

Set-up Remote Working Client on individual PCs ......................................................................................... 12

For Windows® Users ...................................................................................................................................................... 12

For MAC® Users ............................................................................................................................................................... 14

Using Remote Working .................................................................................................................................... 19

For Windows® Users ...................................................................................................................................................... 19

For Mac® Users ............................................................................................................................................................... 20

Section 4. Troubleshooting ................................................................................................ 21

Section 5. Acronyms, Abbreviations and Glossary ........................................................... 26

© Telstra Corporation Limited (ABN 33 051 775 556) 2013. All rights reserved.

This work is copyright. Apart from any use as permitted under the Copyright Act 1968, information
contained within this manual cannot be used for any other purpose other than the purpose for which it
was released. No part of this pu blication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the
written permission of Telstra Corporation Limited.

Words mentioned in this book that are known to be trademarks, whether registered or unregistered, have
been capitalised or use initial capitals. Terms identified as tra demarks include Cisco®, Microsoft®,
Microsoft Windows®, Apple®, AirPort®, Mac®, Linksys®.

Page 3 of 27

Section 1. What’s in the Box

Router (Cisco® Small Business Pro – SRP527W)

Figure 1 Cisco SRP52W Wi-Fi Router

The router connects all your equipment (like phones, computers, etc.) to the Internet. Using cables or a
wireless (Wi-Fi) connection, your equipment connects to the router, and then the router connects to the
Internet.

Broadband Backup Modem (if purchased)

Figure 2 USB Broadband Backup Modem

In the unlikely event that you lose your DSL connection, Broadband Backup allows you to keep your
Internet (but not phone, fax, or EFTPOS) access by switching over to the Next G® network.

If you didn’t order Broadband Backup, but think you might need it, phone us on 13 2000 and say “Digital
Office Technology” when prompted.

DOT Self-Install CD

Figure 3 The DOT Self-Install CD

The Self-Install CD is your complete self-installation guide. It will help you with your first install or to
modify your DOT installation when installing more services.

If you don’t have the CD or have misplaced or lost it, you can download the soft ware from your Telstra
Online Services Portal (telstrabusiness.com/business/login.jsp ). Go to the Bundles tab in the My Account page.

Page 4 of 27

Section 2. Setting up your system

IMPORTANT INFORMATION

 You must use the included Self-Install CD to set up or change your service. The CD is specially designed to

set up your equipment.

Depending on your setup, this will take 30 to 60 minutes, and you’ll need approximately 150 MB of free
space on your computer.

Before you get started

Disconnect your computer from any existing networks, including Wi-Fi networks.

Have on hand the following items:

• the Self-Install CD;

• the Despatch Letter (containing the mobile number for the Broadband Backup, if ordered);

• your equipment (as described in the “Despatch Letter”);

• included cables (and additional ones: for example, if you’ll need a cable longer than 2 metres);

• a printout of the DOT Configuration Summary email that you received when you signed up for DOT;

• a computer that you have administrative rights on, with the following minimum system requirements:

o 128 MB RAM;
o 150 MB of free hard disk space;
o Windows® XP SP2 or later, or Mac® OS X v10.4 or later.

Running the Self-Install CD

To run the Self-Install CD:

1. Insert the CD into your computer’s CD drive.

Windows: The installation will begin automatically. If the installation does not begin automatically,
navigate to the CD drive on your computer and double-click the file called setup.exe.

Mac: A DOT icon will appear on your desktop. Double click it to begin the installation.

2. Follow the on-screen instructions to install and customise your equipment.

Installing your router

Install the router as per the instructions on your Self-Install CD. When installed and operating correctly, it
will display lights on its front panel, as described in Table 1. It should be noted that not all the lights will
appear flashing or on at the same time.

Table 1 Cisco Router function lights

LABEL

LIGHT – SOLID GREEN

LIGHT – FLASHING

POWER/SYS

When the router has successfully
booted and is ready to use.

When the router is booting.

LAN (1–4)

When a connection is established to
your PC or Phone

When there is activity on the LAN port.

Phone (1–2)

When a connection is established to
your EFTPOS, FAX or Integrated Access
Device.

When there is activity on the Phone port.

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LABEL

LIGHT – SOLID GREEN

LIGHT – FLASHING

DSL CD

When the router is connected to the
Telstra Broadband network

When an ADSL service is detected

DSL Data

This light will either be flashing or OFF.
If turned Off, there is no ADSL activity

When there is ADSL activity on the line

WLAN

When the wireless transmitter is
powered ON and operational.

When there is wireless activity on the
WLAN port.

USB

When the connected USB device is
operational.

When there is a device failure or
unsupported device.

WPS

When Wi-Fi Protected Setup (WPS) is
operational

Slow flash while setup is in progress.
Fast flash indicates setup error.

Using Wireless (Wi-Fi) Networking

Wireless (or Wi-Fi) networking means allowing several computers to share Internet and network access
without needing cables. Each computer on the Wi-Fi network receives Internet access wirelessly.

Enabling your Wi-Fi Adaptor

You must enable your personal computer’s (PC) Wireless Network Adapter prior to configuring wireless
connectivity.

PC (Microsoft® Windows®) users

Most PCs have a switch, usually located on the side or front of the PC. Please set the switch to the ON
position (please refer to your PC manufacturer manual for help in locating the switch). The switch’s status
is often indicated by a light on the PC panel and by the following symbols:

or

You will need to ensure that your Wi -Fi adaptor is enabled by accessing the Network Connections menu.
You can find this menu by visiting ‘Control Panel’ and then ‘Network and Internet Connections’ (this may
vary slightly depending on your version of Windows).

PC (Apple® Mac®) users

Mac users must activate AirPort. You will need to access the Network Menu w hich can be found by visiting
the Apple menu and then Systems Preferences menu.

If your Mac’s AirPort switch is set to OFF, you will see the following icon on the menu bar:

If your Mac’s AirPort switch is set to ON but disconnected, you will see the fol lowing icon on the menu bar:

If your Mac’s AirPort switch is set to ON and your Mac is transmitting, you will see the following icons on

the menu bar, indicating that your Wi-Fi is ON and also indicating signal strength:

Setting up your Wi-Fi network

Set up your wireless network using the Self-Install CD that came with your package.

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Adding another computer to the Wi-Fi network

Once your Wi-Fi network is set up, you can add new computers to it. All computers on the Wi -Fi network
will share Internet access without needing any cables.

Note: To add a new computer to the Wi-Fi network, you’ll need your network name and
password. See ‘Finding or changing your network name (SSID) and password (WPA-PSK)
codes’ below.

To add a new computer to your existing Wi-Fi network:

1. Starting with a computer that is NOT on the Wi -Fi network, insert the Self-Install CD. The self-install

software will begin automatically (if you’re using a Mac®, double-click the DOT icon on your
desktop).

2. Follow the on-screen instructions until you get to the SELECT INSTALLATION TYPE screen (Figure ).

Figure 4 Select Installation Type screen

3. On the SELECT INSTALLATION TYPE screen, choose Modify existing installation , and then click the Next

button. The SELECT INSTALLATION OPTIONS screen will appear (Figure ).

Figure 5 Select Installation options

4. On the right side of the SELECT INSTALLATION OPTIONS screen, check the box next to Connect this PC

to Wireless (Wi-Fi) Network, then click the Next button.

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5. Follow the on-screen instructions to finish setting up the computer.

Follow steps 1-5 listed above for each computer you want to add to the Wi -Fi network.

Finding or changing your network name (SSID) and password (WPA-PSK) codes

1. Starting with a computer that is ALREADY on the Wi-Fi network, insert the Self-Install CD. The self-

install software will begin automatically (if you’re using a Mac®, double-click the DOT icon on your
desktop).

2. Follow the on-screen instructions until you get to the SELECT INSTALLATION TYPE screen.

3. On the SELECT INSTALLATION TYPE screen, choose Modify existing installation , and then click the Next

button. The SELECT EQUIPMENT/SERVICES TO INSTALL screen will appear.

4. On the left side of the SELECT EQUIPMENT/SERVICES TO INSTALL screen, check the box next to Set up

or Disable Wireless (Wi-Fi) Network, then click the Next button. The SECURITY INFORMATION screen

will appear. Your SSID and WPA-PSK codes will be displayed on the screen.

If you want to modify the SSID and/or password, carry out the following steps:

1. Click the Modify button to change your codes.

2. Click the code that you want to change, then type the new code.

3. Click Accept to save your change and then click Next.

Setting up Broadband Backup

Note: Broadband Backup is an optional service (additional charges apply) that can allow you
to continue using the Internet (but not phones, faxes, or EFTPOS) even when your DSL

connection is lost. If you’d like to learn more about Broadband Backup, phone us on 13
2000 and say “Digital Office Technology” when prompted.

Set up your Broadband Backup using the Self-Install CD.

How do I know when it’s working?

The Broadband Backup modem has two LEDs: one for power and one for data ( Figure ).

Figure 6 Broadband Backup modem

The Power light will always be solid blue when the modem is working and power is supplied.

The Data light will flash blue when you’re connected to the Internet using your everyday DSL connection.
If you lose your DSL connection, then the Data light will stop flashing and become solid.

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Section 3. Remote Working (working away from your office)

Remote working allows users to connect to the organisation’s local area network from external locations,

for example, from home. To enable this functionality a username and password must be created for the
organisation and for each individual user. The organisation is also referred to as the Group. To setup
Remote Working there are two steps involved:

• Setting up Remote Working on the router, and

• Setting up the Remote Working client on individual PCs.

Note: Remote Working is helpful for sharing private data on your network (for example using
a shared hard drive). If you don’t share data then you don’t need remote working.

You must use the Self-Installation CD to configure Remote Working on the router. The Self -Install CD must
also be used to install the remote working software on each user’s PC.

Note: Your computer or laptop must meet the following minimum system requirements in
order to install, configure and use the Remote Working (VPN) feature:

COMPUTER

OPERATING SYSTEM

REQUIREMENTS

Computer with Pentium class
processor or greater, including
Tablet PC

Windows® 7 (32/64 bit)
Windows Vista (32/64 bit)
Windows XP 32 bit

Microsoft® TCP/IP installed
(Confirm via Start >

Settings>Control
Panel>Network>Protocols or
Configuration)

50 MB Hard Disk space
256 MB RAM

Apple® Mac®

Mac OS X Version 10.6 or later

50 MB Hard Disk space
PPC or Intel processor

Set-up Remote Working on the Router for your Business

To set up remote working on the router, do the following:

1. Connect the PC to the Router using an Ethernet cable. Insert the Self-Install CD.

Windows: The installation will begin automatically. If the installation does not be gin automatically,
navigate to the CD drive on your computer and double -click the file called setup.exe.

Mac: A DOT icon will appear on your desktop. Double click it to begin the installation.

2. On the Self-Installation welcome screen, press the Next button until you arrive at the ‘SELECT

INSTALLATION TYPE’ page.

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Figure 7 Installing Remote facilities

3. Select ‘Modify existing installation’ and press the Next button (Figure ).

Figure 8 Modify Existing Installation

4. To set-up or disable Remote Working for your company, click on the ‘Set up or Disable Remote

Working (VPN)’ check box (see Figure ) and press the Next button.

Figure 9 Set up or Disable Remote Working

5. On the Confirming Your Installation Selections page (Figure ), click on Start Installation.