Cisco SPA50X, SPCP, SPA509G, SPA500S, SPA501G User Manual
Cisco Small Business
IP Phone Models SPA50X (SPCP)
USER GUIDE
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 8
Phone Components 8
Softkey Buttons 10
Using Keypad Shortcuts 12
Chapter 2: Installing Your Phone 13
Before You Begin 13
Phone Connections 14
Connecting the Handset 14
Connecting the Power 15
Connecting Your Phone to the Network 15
Connecting the Phone to the Wired Network 15
Connecting the Phone to the Wireless Network 15
Connecting a PC to Your Phone (Optional) 16
Connecting a Wired or Wireless Headset (Optional) 16
Installing the Desk Stand or Wall Mount (Optional) 17
Reverse the Handset Retention Tab 18
Verifying Phone Startup 19
Upgrading Your Phone Firmware 19
Chapter 3: Using Basic Phone Functions 20
Using the Speakerphone or a Headset 21
Using the Speakerphone 21
Using the Headset with Your IP Phone 21
Adjusting Call Volume and Muting 22
Adjusting Call Volume 22
Adjusting the Ringer Volume 22
Muting a Call 22
Cisco Small Business Pro IP Phone SPA50X User Guide 1
Contents
Placing or Answering a Call 22
Using Hold and Resume 23
Using Mute 23
Ending a Call 24
Transferring Calls 24
Performing a Transfer 24
Redialing a Number 25
Viewing and Returning Missed Calls 25
Forwarding All Calls to Another Number 26
Setting Do Not Disturb 26
Picking Up a Call from Another Extension 27
Placing a Three-Way Conference Call 27
Using the Local Directory 28
Using the Call History Lists 29
Accessing Voicemail 29
Chapter 4: Using Advanced Phone Features 30
Logging in to Your Phone 31
Creating Speed Dials 32
Adding Speed Dials 32
Editing Speed Dials 33
Deleting Speed Dials 33
Calling Speed Dials 34
Monitoring/Accessing Another Phone from Your Phone 34
Customizing Your LCD Screen 35
Changing the LCD Screen Contrast 35
Setting the Back Light Timer 35
Configuring the Phone Screen Saver 36
Turning on the Screen Saver Immediately 37
Updating Your Ring Tone 37
Cisco Small Business Pro IP Phone SPA50X User Guide 2
Contents
Using the Cisco SPA501G Interactive Voice Response Menu 38
Advanced Procedures for Technical Support Personnel 38
Status Information and Statistics 38
Rebooting, Restarting, and Resetting a Phone 39
Chapter 5: Using the Cisco SPA500S Attendant Console 41
Connecting the Cisco SPA500S Attendant Console to the IP Phone 42
Connecting a Single Cisco SPA500S 43
Connecting a Second Cisco SPA500S 46
Configuring the Cisco SPA500S 48
Using the Cisco SPA500S 49
Appendix A: Where to Go From Here 50
Cisco Small Business Pro IP Phone SPA50X User Guide 3
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
• About This Document, page 4
• Overview of the Cisco Small Business IP Phones, page 6
• Understanding Your Phone Lines and Buttons, page 7
1
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a Cisco SPA9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone SPA50X (SIP) User Guide
.
Cisco Small Business Pro IP Phone SPA50X User Guide 4
Getting Started
About This Document
Organization
1
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions
Chapter 4 Using Advanced Phone
Features
Chapter 5 Using the Cisco SPA500S
Attendant Console
Appendix A Where to Go From Here Cisco provides a wide range
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
This chapter describes how
to configure advanced
features on your IP Phone.
This chapter describes how
to install and use the Cisco
SPA500S Attendant Console
with your IP Phone.
of resources to help you
obtain the full benefits of the
Cisco SPA50X phones. This
appendix provides link to
many of these resources.
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 5
Getting Started
Overview of the Cisc o Small Business IP Phones
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, heads et or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. You can power the phones by conne cting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
1
The following table shows the Cisco Small Business IP Pho n es covered in this
document and their respective features:
Screen
Lines
Softkeys
Navigation
Button
Cisco
SPA501G
Paper
Labels
814812
4 fixed
(redial,
cancel,
transfer, and
conference)
None Four-way navigation key
Cisco
SPA502G
128 X 64 monochrome LCD with backlight
4 dynamic
Cisco
SPA504G
Cisco
SPA508G
Cisco
SPA509G
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 6
Getting Started
Understanding Your Phone Lines and Buttons
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure1 Phone Components
1
The Cisco SPA509G shown in Figure1 illustrates most of the Cisco Small
Business IP Phone physical features. Other models support different features. See
the “Overview of the Cisco Small Business IP Phones” section on page 6.
Numbered objects in Figure1 are described in the following table.
#Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 7
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
Getting Started
Understanding Your Phone Lines and Buttons
#Phone Feature Description
3 LCD Screen Displays date and time, phone station name, line
4 Line keys Indicates phone line status. (Not available on the Cisco
1
extensions, and softkey options. (Not available on the
Cisco SPA501G.)
SPA502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
Additional 4 line keys available on Cisco SPA509G only.)
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The Cisco SP A501 G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 24.
6 Navigation button Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the Cisco SPA501G.)
7 Messages but ton Press to access voice mail (must be set up by your
8 Hold button Press to place a call on hold.
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 8
phone system administrator).
Getting Started
Understanding Your Phone Lines and Buttons
#Phone Feature Description
9 Setup button Press to access a menu to configure features and
10 Mute button Press to mute or unmute the phone. When phone is
11 Volume button Press + to increase the volume and - t o lower the volume
1
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the Cisco SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
muted, the button glows red. The button also glows red if
the network connection cannot be found.
of the handset, headset, speaker (when the handset is off
the phone, or ringer volume (when the handset is on the
phone).
12 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specia lized program
that runs on your phone. Contact your phone administrator for more inform ation.
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 9
Getting Started
Understanding Your Phone Lines and Buttons
Button Function
<< or >> Move left or right through an entry without deleting characters.
Cancel Cancels a conference call before the callers are joined.
CFwdAll Forwards all calls coming to your phone to a specified number.
Confrn Initiates a conference call.
Conflx Conferences active lines on the phone together.
Delchr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
1
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
GPickUp Allows you to answer a call ringing on an extension in a group of phones.
Ignore Ignores an incoming call.
Login/
Logout
PickUp Allows you to answer a call ringing on another e xtension by ent ering the
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
extension number.
the screen.
Select Selects the highlighted item on the LCD screen.
Trns fer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Yes or No to
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 10
enable or disable an option.
Getting Started
Understanding Your Phone Lines and Buttons
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the L CD screen. (Not applicable to the Cisco
SPA501G.)
For example, on the Cisco SPA509G, to change your ring settings, press 3 for
Settings and press 2 for Ring Type.
NOTE Menus and options vary depending on phone mo del.
1
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 11
Installing Your Phone
!
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
• Before You Begin, page13
• Phone Connections, page14
• Verifying Phone Startup, page19
2
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
CAUTION CAUTION: Do not connect a telephone by using the RJ-11 port marked AUX. It is
reserved for connection with auxiliary devices that are not supported with the
SPCP version of the telephone firmware.
• Upgrading Your Phone Firmware, page19
Cisco Small Business Pro IP Phone SPA50X User Guide 13
Installing Your Phone
!
Phone Connections
Phone Connections
Figure1 shows the phone connections.
Figure1 Phone Connec tions
2
Connec ting the Handset
STEP1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone
body that is marked with a phone symbol.
CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
Installing Your Phone
Phone Connections
2
Connec ting the Power
If you are using an external power source, insert one end of the power cord into an
outlet and insert the other end of the power cord into the power port on the phone
body.
Connec ting Your Phone to the Network
The phone can be connected to the network by using a Cat5 or higher Ethernet
cable or through a wireless network connection.
Connecting the Phone to the Wired Network
To connect the phone by using an Ethernet cable:
STEP1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port
marked “SW.”
STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.
Connecting the Phone to the Wireless Network
You can use a Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the IP phone to a Wireless-G network. This procedure requires the optional Cisco
IP Phone PA100 power adapter to provide power to the WBP54G. Cisco does not
recommend connecting a PC to the phone when it is operating wirelessly.
To connect your phone to the Cisco WBP54G:
STEP1 Configure the Cisco WBP54G by using the Setup Wizard. See the instructions in
the
Wireless-G Bridge for Phone Adapters Quick Installation Guide
Cisco.com.
STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the
WBP54G into the RJ-45 phone port marked SW, located on the back of the IP
phone base station. (See the Figure1.)
, available on
STEP 3 Connect the power cable of the WBP54G to the power port on the phone base.
STEP4 Connect one end of the IP phone power adapter into the power port of the
WBP54G.
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 15
Installing Your Phone
Phone Connections
STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.
STEP1 Connect one end of an Ethernet cable (not provided) to the RJ-45 port marked PC
STEP 2 Connect the other end of the Ethernet cable to the Ethernet port on your PC.
2
Connecting a PC to Your Phone (Optional)
A PC can be connected to the network through the phone. Cisco does not
recommend connecting a PC to the phone if the phone is connected to the
network wirelessly.
To connect a PC to your phone (optional):
on the back of the phone body. (See the Figure1.)
Connec ting a Wired or Wireless Headset (Optional)
Cisco IP phones support headsets from other manufacturers. For the latest
supported models, contact your reseller . Additional inf ormation can be found at the
manufacturer websites: For example:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset might require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
Connect the headset telephone cord to the RJ-11 telephone port on the back of
the IP phone.
OR
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16
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